Al-Jaber International Company

Procedure
Analysis of Data
Revision History
Revision Description of
DATE Initiated By Completed By
No# Changes
1st Oct 2016 Management Integration for ISO Management
01 Representative 14001 and OHSAS Representative
18001

Distribution List
Sr. No/ Designation Issue Date Distributed by

Management Management
01 1st Oct 2016
Representative Representative
Management
02 CEO 1st Oct 2016
Representative

03 Management
Chairman 1st Oct 2016
Representative

As per Distribution Sheet

Document Issue Revision Original Issue Revision Document Document Document

Number Number Number Date Issue Date Prepared By Reviewed by Approved By
Management
CEO Chairman
AJB-IMS-PR- Representative
1.0 01 01-01-16 01-10-16
08

Copyright

This document contains confidential information. It may be copied in full or in parts only by Al-Jaber
International Company and only for the purpose of Al-Jaber International Company related activities.
Disclosure of any information contained within this procedure to any person (s) outside the employee of Al-
Jaber International Company without written permission of the Top Management is strictly prohibited.

Page 1 of 5
 Al-Jaber International Company
Procedure for Analysis of Data
Original Issue Date: Revision Issue date:
Doc. No: AJB-IMS-PR-08 Issue Number: 01 Revision Number: 01
01st January 2016 01 Oct 2016

Contents

Revision History .................................................................................................................................... 1

Distribution List ..................................................................................................................................... 1
Contents ................................................................................................................................................ 2
1. Purpose ........................................................................................................................................ 3
2. Scope ............................................................................................................................................ 3
3. Responsibilities ............................................................................................................................ 3
The Management Representative is required to:...................................................................... 3
4. Procedure..................................................................................................................................... 4
4.1 General: ............................................................................................................................... 4
4.2 Data Collection.................................................................................................................... 4
4.3 Data Analysis: ...................................................................................................................... 4
4.4 Information Output: ........................................................................................................... 4
4.5 Reporting: ........................................................................................................................... 5
5. Related Records: ......................................................................................................................... 5

This document is the property of Al-Jaber International Company. Any copying and distribution of this document
without the approval of the Management is prohibited. Page 2 of 5
 Al-Jaber International Company
Procedure for Analysis of Data
Original Issue Date: Revision Issue date:
Doc. No: AJB-IMS-PR-08 Issue Number: 01 Revision Number: 01
01st January 2016 01 Oct 2016

1. Purpose

The purpose of this procedure is to establish and define the roles and responsibilities for analyzing
Integrated management system data in order to drive continual improvement and to facilitate a
factual approach to decision making.

2. Scope

Effective data analysis is an essential part of our Integrated management system. Statistical
techniques are utilized, where appropriate, and the data is analyzed by designated personnel and
utilized for continuous improvement of service delivery. The Foundation monitors trends in the
following activities:

a) Customer satisfaction
b) Conformity to product requirements
c) Characteristic of processes, service and their trends
d) Suppliers

3. Responsibilities

The Management Representative is required to:

a) Direct the use of statistical techniques

b) Determine the need for the use of statistical techniques
c) Ensure that staff involved in the application of statistical techniques are provided with the
necessary tools
d) Ensure that staff involved in the application of statistical techniques are suitably trained

This document is the property of Al-Jaber International Company. Any copying and distribution of this document
without the approval of the Management is prohibited. Page 3 of 5
 Al-Jaber International Company
Procedure for Analysis of Data
Original Issue Date: Revision Issue date:
Doc. No: AJB-IMS-PR-08 Issue Number: 01 Revision Number: 01
01st January 2016 01 Oct 2016

4. Procedure
4.1 General:

Where appropriate, statistical or analytical techniques are utilized to monitor and improve
service delivery quality and planning capability. Statistical or analytical techniques are used
for:
a) Customer satisfaction
b) Conformity to service requirements
c) Characteristic of processes, service and their trends
d) Suppliers

4.2 Data Collection

Data collected for analysis includes:

a) Results from customer surveys

b) Results from employee surveys
c) Customer, supplier and employee feedback
d) Results from internal audits
e) Results from planning outcomes
f) Non-conformance reports

4.3 Data Analysis:

The purpose of analyzing this data is to:

a) Assess organizational performance against established plans and stated quality

objectives
b) Identify areas for improvement
c) Help determine the cause of problems
d) Provide guidance for determining the most appropriate corrective or preventive action
to take.

4.4 Information Output:

Upon completion, analyzed data provides information on:

a) Employee satisfaction and dissatisfaction

b) Conformance to service delivery requirements
c) Characteristics and trends of care planning
d) Opportunities for preventive action
e) Suppliers and their contribution

This document is the property of Al-Jaber International Company. Any copying and distribution of this document
without the approval of the Management is prohibited. Page 4 of 5
 Al-Jaber International Company
Procedure for Analysis of Data
Original Issue Date: Revision Issue date:
Doc. No: AJB-IMS-PR-08 Issue Number: 01 Revision Number: 01
01st January 2016 01 Oct 2016

4.5 Reporting:

The results of data analysis are depicted within appropriate trend charts whenever possible
and distributed to members of Top Management.

5. Related Records:
All documents and records associated with the data analysis process are retained and
managed in accordance with standards clauses.

This document is the property of Al-Jaber International Company. Any copying and distribution of this document
without the approval of the Management is prohibited. Page 5 of 5