QUESTION?

This is the first time I’m using an HMO card. How does it benefit me?

ANSWER!
Your Asianlife healthcare membership provides you access to excellent medical assistance
provided by our top-caliber medical specialists from the country’s finest hospitals and clinics.
This is made available to you on a no-cash-out basis.
Under your coverage, you are entitled to an X number of out-patient consultations with any
of our accredited specialists. Hospital confinements are covered up to your Maximum
Benefit Limit. Emergency Care, Annual Check – Up and Preventive Care Benefits are
also included in your program. (optional benefits)

QUESTION?
What is an LOA? How do I obtain it?

ANSWER!
The LOA or Letter of Authorization serves as Asianlife’s official document authorizing
the hospital to accommodate your hospitalization under Asianlife. This is issued by our
Medical Iinformation Center Officer\Liaison Officer to the hospital’s Billing Section
within 24 hours upon our monitoring of your confinement. It is important to present your
Asianlife card to the hospital upon admission to enable us to monitor and assess your
confinement and thus promptly issue the LOA (if availment is within your Asianlife
healthcare program). Our designated Liaison Officer within the area will be available to visit
you within 24 hours of your hospital confinement

QUESTION?
Are your hotlines available even at midnight?

ANSWER!
Our call center is available 24/7 to assist you in any of your medical needs. Please call us at
895-3308.

Reference: MIC/MEDICAL OPERATIONS DEPARTMENT

ASIANLIFE & GENERAL ASSURANCE CORPORATION

G/F to 3/F Morning Star Center, 347 Sen. Gil J. Puyat Ave., 1200 Makati City

For assistance, please contact ASIANLIFE’s MEDICAL INFORMATION CENTER (MIC):

Hotline # :02-895-3308 (Toll-Free 1-800-10-8953308) * Trunk line 02-890-1758 loc. 274/275/292, * Mobile #s: 0920-9509702/ 0917-5005241/ 0922-8254228
Email: mic@asianlife.com.ph * GT/YM: algamic
 QUESTION?
If I fail to bring my card, can I still consult with my doctor? How about during an ER case where I might
also forget to carry my card, should I be denied treatment?
ANSWER!
While we strictly require you to present your card before an availment is allowed, we will deal with your
situation on a case-to-case basis.
If you’re medical need is non-emergency or elective, please contact our Call Center before your
consultation with the Asianlife accredited doctor. If it’s an emergency availment, appropriate treatment
will be rendered to you at the ER unit of any medical facility. However, please get in touch with us as
soon as you can so that we can render you proper assistance.

QUESTION?
What should I do if my doctor recommends confinement?

ANSWER!
For an elective confinement, please present your Asianlife accredited doctor’s admitting order together
with your Asianlife card to the hospital’s admitting section, wherein you will be assigned to a room
according to your plan benefit.
If your availment is emergency in nature, please proceed to the nearest clinic or hospital for immediate
medical treatment. Please notify us subsequently so we can properly assist you.

QUESTION?
How can I avail of my Asianlife healthcare benefits?

ANSWER!
It’s important to always bring with you your Asianlife Card for your hassle-free availment. Please
present this to the Medical Coordinator or hospital staff when you visit.

QUESTION?
How about in an emergency case availed at non accredited doctor\hospital?

ANSWER!
For emergency situations, you will be required to pay for the cost of your treatment/confinement if such
treatment/confinement is in a non-affiliated hospital and/or by a non-affiliated physician. In these cases
you may apply for reimbursement of your expenses

Reference: MIC/MEDICAL OPERATIONS DEPARTMENT

ASIANLIFE & GENERAL ASSURANCE CORPORATION

G/F to 3/F Morning Star Center, 347 Sen. Gil J. Puyat Ave., 1200 Makati City

For assistance, please contact ASIANLIFE’s MEDICAL INFORMATION CENTER (MIC):

Hotline # :02-895-3308 (Toll-Free 1-800-10-8953308) * Trunk line 02-890-1758 loc. 274/275/292, * Mobile #s: 0920-9509702/ 0917-5005241/ 0922-8254228
Email: mic@asianlife.com.ph * GT/YM: algamic
 QUESTION?
What are the necessary documents in claiming for reimbursement?

ANSWER!
1. Secure the prescribed claim form either from our office or at your HR
department of your company. Fill up the appropriate blanks. Ask your
attending physician to make a medical account of your treatment on the
"Attending Physician's Report" portion of the claims form.
2. Request for reimbursement should be submitted to ALGA’s Claims
Department within 30 days from the date of your discharge from the
hospital.
The following documents should be attached to the prescribed claim form.
• Original official receipt(s) of all payment(s) made to the hospital, medical
center or clinic pertinent to the confinement.
• Original official receipt(s) of all payment(s) made to the doctor(s).
• Original statement of accounts ; and
• Original charge slips. If none, itemized breakdown of charges.
• Admitting History Report for inpatient calls
• Operative record including the histopathological report if surgical procedure
was performed.
3. We can process your application for reimbursement only when all
requirements have been submitted and hospitalization bills are sent to us by
the hospital. We may request additional medical information pertinent to the
evaluation of your claim. Our Claims Department will inform you of any
additional requirements, if any, that you will have to comply with.
4. You may check the status of your claim from our Claims Department during
office hours at 890-1758 locals 295, 296, 297 or 298.

Reference: MIC/MEDICAL OPERATIONS DEPARTMENT

ASIANLIFE & GENERAL ASSURANCE CORPORATION

G/F to 3/F Morning Star Center, 347 Sen. Gil J. Puyat Ave., 1200 Makati City

For assistance, please contact ASIANLIFE’s MEDICAL INFORMATION CENTER (MIC):

Hotline # :02-895-3308 (Toll-Free 1-800-10-8953308) * Trunk line 02-890-1758 loc. 274/275/292, * Mobile #s: 0920-9509702/ 0917-5005241/ 0922-8254228
Email: mic@asianlife.com.ph * GT/YM: algamic