ISO 9001 2015

THE 5 THINGS
Notes: Some minor changes were done
to this presentation due to font
incompatibility:
The unaltered slide can also be
downloaded at:

(click in slide-show view)

continue
 AN

DOUBLE YOUR CLIENTS

Production

January 2016

Making ISO Double Your

Systems Work Clients
 ISO9001:2015
5 THINGS YOU MUST DO
To Have A Bona Fide
QUALITY MANAGEMENT
SYSTEM
(That Works!)
 This Brief Tutorial
Covers Five Fundamental Things
You Must Do
To Have A

QUALITY MANAGEMENT SYSTEM

that
 Complies To The New

ISO9001:2015 STANDARD
QUALITY MANAGEMENT
 Disclaimer:
In Order To Comply To
ISO9001:2015

Your Organization Must Meet

ALL The Requirements Of The
Standard
 However
The 5 THINGS
Mentioned Here Are
The Most Critical
We Will Leave It Up To You
As to how to

FILL-IN-THE-BLANKS
In Terms Of The Rest Of The
Standard’s Requirements

As Far As This Tutorial Is

Concerned
For Now Just Stick
With

The 5 THINGS
Define Your Processes
Since The Major Changes That
Were Introduced In 2008
The
PROCESS-BASED-APPROACH

Has Remained A Core Part Of

The ISO9001 Standard

DEFINE YOUR PROCESSES

And With GOOD REASON

DEFINE YOUR PROCESSES

 For Now
Identify Your Organization’s
Processes As Per

The Following Example

DEFINE YOUR PROCESSES

★ Marketing
★ Sales
★ Manufacturing
★ Warehousing
★ Purchasing
★ Human Resources
★ Finance

DEFINE YOUR PROCESSES

 Your Own Company
May Have Different Processes
Depending On
What Kind Of Business You
Are In

But You Get The Idea

DEFINE YOUR PROCESSES

 At This Point

It Is Useful To Note That

There Are THREE Types of
Processes

DEFINE YOUR PROCESSES

 The Three Types
Of Processes

★ Management Processes
★ Operational Processes
★ Support Processes

DEFINE YOUR PROCESSES

Now Let’s Move On
To The
Next section

THING #2

DEFINE YOUR PROCESSES

Determine MEASURES
For Your Processes
What You Cannot Measure

You Cannot Manage

PROCESS MEASURES
A Relevant Saying

Let’s Illustrate
As Follows

PROCESS MEASURES
★ Marketing 15% Of Turnover
★ Sales 100 Million $
★ Manufacturing <5 NCRs Per Week
★ Warehousing98% Stock Level
★ Purchasing 98% On Time
★ HR 1% Absenteeism
★ Finance 10 M $ Net Profit

PROCESS MEASURES
 Your Company
Should Have
Similar Measures
In Place

PROCESS MEASURES
 Each Process
Should Have Clear Measure
Requirements

Each Process
May Have Numerous
Measures

PROCESS MEASURES
Now Let’s Move On
To The
Next section

THING #3

PROCESS MEASURES
 Determine
SEQUENCE & INTERACTION
SEQUENCE & INTERACTION
Requirements

Have Been Somewhat FUZZY

Over The Years

SEQUENCE & INTERACTION

 So Let’s See
If We Can Use

Less FUZZY LOGIC

SEQUENCE & INTERACTION

We Use The Illustration
Of A
TRAFFIC OFFICER

For Good Reason

SEQUENCE & INTERACTION

Think Of All THE TRAFFIC

That Goes Through Your

Organization

SEQUENCE & INTERACTION

Organizational Traffic
Includes

SEQUENCE & INTERACTION

★ Customer Enquiries
★ Your Boss’s Demands
★ Order Requirements
★ Follow Up Activities

SEQUENCE & INTERACTION

★ Storage Requirements
★ Authorizations
★ Cancellations
★ Changes

SEQUENCE & INTERACTION

 And So On

SEQUENCE & INTERACTION

Think About It Like This

SEQUENCE & INTERACTION

 IMAGINE

There Were No
Traffic Lights Or Lanes
In Our Road System

SEQUENCE & INTERACTION

 IMAGINE

Everybody
Drives In Whatever Way
They Want

SEQUENCE & INTERACTION

 IMAGINE

Some Drive
On The Left Hand Side
And Some Drive
On The Right Hand Side?

SEQUENCE & INTERACTION

Need I Say More?

SEQUENCE & INTERACTION

 Therefore We Can See
That
SEQUENCE & INTERACTION
Requirements

Have To Do With Your

ORGANIZATIONAL CONTROLS

SEQUENCE & INTERACTION

 For Example

You Can’t Get Material Into Your

Stores
Before You Have Placed An Order

SEQUENCE & INTERACTION

 OR

You Can’t Place An Order

Before You Have Received An
Authorization

When The Material Is Delivered

Quantities and Quality is Checked

SEQUENCE & INTERACTION

There Are Many Examples
In Today’s Sophisticated
Organizations

But Think Of It This Way

SEQUENCE & INTERACTION

World Class Companies
Usually
Have Such Controls
BUILT-IN

Via Their IT Systems!

SEQUENCE & INTERACTION

Addressing Sequence-And-
Interaction Effectively

Ensures That

Processes Are Not Just

Islands-Of-Excellence

SEQUENCE & INTERACTION

 Processes Should Integrate
Seamlessly:

From The First Customer Enquiry

To Final Delivery

SEQUENCE & INTERACTION

 At This Point
To Go Deeper

Is Beyond
The Scope Of This
Tutorial : )

SEQUENCE & INTERACTION

Now Let’s Move On
To The
Next section

THING #4

SEQUENCE & INTERACTION

 Compile Your
TREE of DOCUMENTS
So Let’s First Be Clear
At The Get Go!

DOCUMENT TREE
 Designing An Effective
Quality Management System
Is NOT About

Having Lots and Lots of

Documents!

DOCUMENT TREE
So Breath A Sigh Of Relief
For
This Section!

DOCUMENT TREE
 Nevertheless

We Need To Consider
Documents
As Per The Following
Scenarios

DOCUMENT TREE
 ★ Legal Requirements
★ Contractual Requirements
★ Operational SOP’s
★ Design Specifications

DOCUMENT TREE
 ★ Drawings
★ Financial Procedures
★ Training Records

DOCUMENT TREE
 Your Organization’s
Document Requirements
Includes Your

INTELLECTUAL CAPITAL
And Should Not Be
Under-Estimated

DOCUMENT TREE
 Document Requirements
Include ALL Requirements
For The Preservation Of Your
INTELLECTUAL CAPITAL
And

ANY-RISKS-ASSOCIATED
With This Requirement

DOCUMENT TREE
To Go Further Would Beyond
The Scope Of This Tutorial
But Again

DOCUMENT TREE
WORLD-CLASS ORGANIZATIONS
Use IT SYSTEMS

for …

DOCUMENT TREE
 For
Complete And Robust Addressing

Of This Often
Under-Estimated And
Mis-Understood Requirement

DOCUMENT TREE
Let Us Just Close Off This Section
By Saying That

A Good IT SYSTEM With A

Proper Tree Element
(HIERARCHY)
Would Be Required

DOCUMENT TREE
The Expected Controls Would
Include Back-ups, Disaster
Recovery

And So On

DOCUMENT TREE
Now Let’s Move On
To The
Next section

THING #5

DOCUMENT TREE
Finalize The BOUNDARIES
of Your SYSTEM
 Just When
Some Quality Practitioners
Were Starting To Get Bored

SYSTEM BOUNDARIES
The Newly Ratified Standard
ISO9001:2015
Has Come Along

AND

SYSTEM BOUNDARIES
 There Are A Few
NEW REQUIREMENTS

SYSTEM BOUNDARIES
 Let Us Mention
Just A Few That Pertain To
THING NO #5

SYSTEM BOUNDARIES
1) Context of Your Organization
2) Interested Parties
3) Scope of Your QMS

SYSTEM BOUNDARIES
It Is Not The Objective Of This
Tutorial

To Do A
Full Technical Analysis

BUT

SYSTEM BOUNDARIES
Keeping The Above Elements
In Mind

SYSTEM BOUNDARIES
It Is Important That We
Define

The Boundaries
Of Our Organization

SYSTEM BOUNDARIES
Moving Away From The
Purely
Technical Requirements
Of The ISO9001:2015
Standard

Defining Our Boundaries

Means:

SYSTEM BOUNDARIES
 ★Knowing Who We Are
★ Knowing Our Customer Base
★ Understanding Our Market

SYSTEM BOUNDARIES
★ Understanding Impacts of
Organizations Outside Our
Own

That Can Affect Our Market

SYSTEM BOUNDARIES
 Or That

Can Impact Our Service Of

Our Customers

SYSTEM BOUNDARIES
Finalizing The Boundaries of
Our
QUALITY MANAGEMENT
SYSTEM

Includes:

SYSTEM BOUNDARIES
Interlinking Our Processes
With Outside Parties

SYSTEM BOUNDARIES
 Examples Include
SUPPLY CHAIN MANAGEMENT
Organizations That INTERFACE
DIRECTLY With Customs Databases

Thus Increasing Transparency

And Reducing Processing Time

SYSTEM BOUNDARIES
DEFINING THE BOUNDARIES
Of Our Quality Management
System

Is The Most Important Part

Of Our System

SYSTEM BOUNDARIES
DEFINING OUR SYSTEM
BOUNDARIES

links to subjects like:

SYSTEM BOUNDARIES
 ★ Who We Are
★ Our Values And Mission
★ Our Brand Identity
★ Who Benefits From Our Existence
★ Our Sustainability

SYSTEM BOUNDARIES
Defining Our Boundaries
Also Ensures That:

SYSTEM BOUNDARIES
 Every Part/Every Activity/
Every Improvement We Make
Dove Tails
Perfectly Into Our
QUALITY MANAGEMENT
SYSTEM

SYSTEM BOUNDARIES
That’s About The End
Except For

THING #6

SYSTEM BOUNDARIES
 Thing Six?
Yes!

Thing Six
Is The BONUS THING
You Must Do

SYSTEM BOUNDARIES
Join
JoinThe
TheDots!
Dots
I Know There Might Be A Few
Quality Practitioners Out
There Saying

But Nowhere In The

Standard Does It Say
JOIN-THE-DOTS

JOIN THE DOTS

 My Challenge Is This:

Take The FIVE THINGS I Have

Identified In This Tutorial
And See If You Can
JOIN-THE-DOTS

JOIN THE DOTS

 And Come Up With A
Workable

QUALITY MANAGEMENT
SYSTEM
OUTPUT

JOIN THE DOTS

 So Basically Take THE FIVE
THINGS

Rinse And Repeat

And See What You Can Come
Up With

JOIN THE DOTS

Or Else Just Contact Me For A
Completed Example

JOIN THE DOTS

 Thanks For Watching
And If You Would Like To
Know More Please

CONTACT US
As Per The Following:
 CONTACT US

For More Information

 Contact Us: For-your-ISO-requirements:
ISO Certification | Auditing | Training | Internal Auditing | ISO System Design | Supplier Audits

ISO9001 | Quality Management

ISO14001 | Environmental Management
OHSAS18001 | Health & Safety
ISO50001 | Energy Management

Our Web: www.get-iso-certified.com

Our LinkedIn:

Johannesburg ■ Pretoria ■ Africa ■ Projects | USA ■ EUR ■ Australia

Phone: +27 (0) 79 362 4428 Message Us: CLICK HERE
 Scope of Activities:

80% Johannesburg & Pretoria

10% Cape Town
10% International Projects
EXAMPLES OF TRAINING
And Related Requests By
Current Clients:
 HOW TO THE 7 QUALITY TOOLS
ISO 9001: 2015 COMMUNICATE ISO 14001: 2015
GRAPH
EFFECTIVELY CHECK SHEET
QUALITY ENVIRONMENTAL
PARETO CHART
SCATTER DIAGRAM
MANAGEMENT HISTOGRAM
CONTROL CHART
CONTROL CHART

HOW TO BE HOW TO DESIGN

PRODUCTIVE A QUALITY
ISO50001:2011 MANAGEMENT
SYSTEM THAT
ENERGY WORKS
MANAGEMENT
HOW TO CONDUCT
ISO18001:2007
THE 5 S’s
AN
ENERGY AUDIT
HEALTH
AND
SAFETY

HOW TO COMPILE AN
HOW TO INTERNAL AUDIT A WORLD-CLASS
CONDUCT AN PROGRAM YOUR CORRECTIVE
INTERNAL STAKEHOLDERS WILL
ACTION SYSTEM
AUDIT LOVE

WITHIN YOUR
ORGANIZATION
 Contact Us: For-your-ISO-requirements:
ISO Certification | Auditing | Training | Internal Auditing | ISO System Design | Supplier Audits

ISO9001 | Quality Management

ISO14001 | Environmental Management
OHSAS18001 | Health & Safety
ISO50001 | Energy Management

Our Web: www.get-iso-certified.com

Our LinkedIn:

Johannesburg ■ Pretoria ■ Africa ■ Projects | USA ■ EUR ■ Australia

Phone: +27 (0) 79 362 4428 Message Us: CLICK HERE
 FIN
© ISO Masters January 2016