JOSEPH W. CHAN, Ph.D.

Los Angeles, CA • (562) 881-2088 • josephxchan@yahoo.com • http://linkedin.com/in/josephxchan

EDUCATION______________________________________________________________________
Trident University International, Cypress, CA Spring 2019
DOCTOR OF PHILOSOPHY (Ph.D.), Educational Leadership in Higher Education, GPA: 3.74
Dissertation: The Impact of GED Exam Scores on Adult Motivation, Retention, and Critical Thinking

University of Southern California (USC), Los Angeles, CA May 2016

MASTER OF EDUCATION (M.Ed.), Postsecondary Administration & Student Affairs, GPA: 3.84

California Baptist University (CBU), Riverside, CA May 2014

BACHELOR OF ARTS (B.A.), Public Relations, GPA: 3.89

EXPERIENCE_____________________________________________________________________
TRIDENT UNIVERSITY INTERNATIONAL, Cypress, CA May 2016-Present
Admissions Advisor
• Manage a caseload of 1500+ students using university’s CRM tool from initial contact to enrollment
• Provide overview of academic programs, expectations, university resources, and accreditation
• Work with online undergraduate/graduate adult learners and discussing students’ academic plan
• Collaborate with Student Finance, Faculty, Registrar, and Center for Student Success
• Provide career advisement and assist with potential program changes or related inquiries
• Help reinstate students by discussing academic renewal policies and retroactive withdrawal process
• Walk the students through the unique online learning platform to ensure proper navigation of site
• Advise military/veterans on payment arrangement options, as well as advising scholarship options
• Employ the Family Education Rights and Privacy Act (FERPA) whenever applicable
• Train incoming hires on standards and regulations for all enrollment processes
• Provide oversight on all financial arrangements being made by undergraduate/graduate students
• Top-performing advisor at the university with 11 trophies dedicated to top advisor of the month

USC ROSSIER SCHOOL OF EDUCATION, Los Angeles, CA August 2014-May 2016

Ambassador, Admissions & Recruiting
• Hosted 10+ campus tours and participated in monthly information sessions
• Provided 100+ dials on a monthly basis to recruit applicants and answer general inquiries
• Planned Preview Day for prospective students and shared academic opportunities
• Wrote blogs to help with general marketing and recruitment in the admissions office
• Publicized academic programs, distributed promotion materials, and helped with social media efforts
• Presented in Q&A forums to discuss academic requirements, scholarships, and various expectations
• Coordinated student orientation to welcome new students and providing overview of USC resources

PEPPERDINE UNIVERSITY, Malibu, CA May 2015-July 2015

ACUHO-I Intern
• Developed and organized programming such as Boba Break, Pancake Panic, and Volleyball BBQ day
• Analyzed EBI survey for 2014 and summarized key findings categorized by race, class, and ethnicity
• Coordinated professional staff search process, moves, and welcome
• Worked with Year2Day1 Sophomore Retreat Committee and prepare for retreat
• Managed the front desk, answering calls from parents and students regarding room assignments
• Facilitated RA staff meetings, had regular one-on-ones, and organized check-ins/check-outs
• Collaborated with the Chaplain Office in providing spiritual resources for international students
• Spearheaded and developed diversity training for RA's and Spiritual Life Advisors

UNIVERSITY OF SOUTHERN CALIFORNIA, Los Angeles, CA January 2015- April 2016

USC OFFICE OF INTERNATIONAL SERVICES
English Language Program Teacher
• Taught beginner level ESL to 15+ international adult learners and visiting scholars
• Strategized with the instructors from other classes in order to discuss best teaching methods
• Designed curriculum and lessons on verbal, nonverbal, and written English
• Fostered an inclusive “open space” class environment that promoted diversity and inclusion
USC ORIENTATION PROGRAMS
American Culture Class Instructor
• Co-taught a class of 10+ students on various topics related to American culture and customs
• Worked with an established curriculum, and made presentations conducive to student learning
• Fostered a seminar-style environment where students respect others’ cultures, race, and customs
• Gave assignments and quizzes that enabled the international students to think critically
USC AMERICAN LANGUAGE INSTITUTE
Conversation Partner
• Provided one-on-one conversations with international students to strengthen their English skills
• Met with 5 international students weekly to develop their verbal and written communication skills
• Provided one-on-one career counseling, academic advisement, homework help, presentation help,
email and paper formatting, editing services, and general English speaking
USC CAREER CENTER
Graduate Intern
• Advised 25+ students one-on-one on resumes, cover letters, CV’s, and internship guidance
• Organized Internship Week and First-Generation College Student Mentor Program
• Generated a list of 100+ potential employers to speak at USC's Career panels
• Provided overview of Career Center services and answering general job/internship search questions
• Coordinated and organized diversity resources to develop pathways for minority student success

CALIFORNIA BAPTIST UNIVERSITY, Riverside, CA August 2013 -April 2014

English Tutor
• Tutored English, oral communications, and mandarin Chinese to students
• Mentored over 100 students about English essays, mechanics, syntax, sentence structure, and analysis
• Offered constructive criticism to those needing assistance in public speaking and rhetoric
• Created a 40-page pamphlet and made presentations on MLA, APA, and Associated Press writing

INTERNATIONAL SERVICE PROJECTS, MeiZhou, China May 2013

Overseas English Teacher
• Provided daily ESL lessons to over 50 university students in China
• Volunteered at a shelter home, blind/deaf school, foster care home, and K-12 schools to teach ESL
• Designed curriculum that met the needs of diverse, multi-ethnic populations
• Worked with adult learners in urban settings using verbal, nonverbal, and written instruction

LEADERSHIP_____________________________________________________________________
AMERICAN COLLEGE OF EDUCATION, Indianapolis, IN July 2017 - Present
Chapter President, Kappa Delta Pi
• Founded the chapter, organized the chapter leadership team, and presenter for induction ceremonies
• Designed the chapter website: acekdp.weebly.com and primary point of contact
• Launched KDP buddies, an opportunity to pair up KDP members each month
• Generated newsletters for the chapter so the organization can stay up-to-date on service opportunities
• Guided the leadership board and established monthly objectives
• Discussed opportunities within the local chapter and national organization
• Recruited over 500 members and launched social media pages for the chapter members
• Serve as a liaison between the regional coordinator, chapter counselors, and members
• Provide consistent support and communication to ensure smooth organizational growth

UNIVERSITY OF SOUTHERN CALIFORNIA, Los Angeles, CA January 2015- April 2016

Director of Communications, Graduate Student Government (GSG)
• Vote on and propose legislation in the GSG Senate, and coordinate expansion efforts
• Highlight and communicate GSG advocacy issues, events, and resources to graduate students
• Maintained media relations, social media, promotion and planning, and design
• Managed a $12,000 budget allocated for swag, website maintenance, and related expenses
• Generated the weekly newsletter to promote events and activities to over 24,000 graduate students
• Created the GSG Resource Packet, consisting of all the resources available to graduate students
• Led the Public Relations to maintain GSG's website, coordinate events, and implement PR campaigns

SKILLS/AWARDS__________________________________________________________________
Technical: Salesforce, CourseNet Student Services System (CNSSS), Educational Benchmark Inc.
(EBI), Microsoft Office (Excel, Word, Powerpoint), Student Information System (SIS), Qualtrics,
Symplicity, Google Apps, Adobe Photoshop and InDesign, Sharepoint, Google Drive, Google+
Languages: English (Professional Working), Mandarin Chinese (Working Proficiency)
Platforms: BlackBoard, Canvas, MyTLC
Awards: President’s Scholarship, Trustee Award, Annual APEX Award, COMMIT Trophy
• President's Scholarship: Given to one doctoral student dedicated to leadership and service
• Trustee Award: Given to one employee exhibiting exemplary service on behalf of Trident University
• Annual APEX Award: This award is given to the highest performing advisor for the entire fiscal year
• COMMIT Trophy: Peer-based nomination to recognize outstanding full-time Trident employees

PUBLICATIONS___________________________________________________________________

Chan, J. (2019). Importance of Educational Technology on Learning. Merit Research Journal of

Education and Review, 7(6): 065-067. Retrieved from
https://meritresearchjournals.org/er/June.htm
Chan, J. (2019). Family Involvement in K- 12 Education; An Exploratory Look at Best Educational
Practices. Merit Research Journal of Education and Review, 7(6): 068-070. Retrieved from
https://meritresearchjournals.org/er/June.htm
Chan, J. (2019). Teaching Strategies for English Language Learners; An Exploratory Look at Best
Educational Practices. Merit Research Journal of Education and Review, 7(6): 071-073.
Retrieved from https://meritresearchjournals.org/er/June.htm
Chan, J. (2019). Role of Teacher Leadership in School Development. Merit Research Journal of
Education and Review, 7(6): 074-076. Retrieved from
https://meritresearchjournals.org/er/June.htm
Chan, J. (2019). Role of Student Assessment in Learning. Merit Research Journal of Education and
Review, 7(6): 077-079. Retrieved from
https://meritresearchjournals.org/er/June.htm