I.

Analysis and Critique (contribution/impact on country’s competitiveness of ICT)

- ICT enables companies to achieve a better integration of their business processes and
stronger market competitiveness (4.3% increase in growth rate)
- ICT immersion produced more competitive human capital, which also led to the
increased international feasibility of its BPO sector
- ICT improved internal efficiency and effectiveness in business operations
- growth of internet use (globalization effect) which helped increase networks for higher
education, healthcare, and government (through transfer of research results across different sectors of
economy and society)

II. Best Practices Highlighted in the Case Study

-
- creation of technology parks to create interdisciplinary innovation and synergies
needed for sustainable economic development (to add more value to products)

III. What can Philippine firms learn from the profiled country’s experiences?
-Despite numerous plans, it is

IV. Specific example of a company that could make use of the best practices highlighted in the case
study to improve its competitiveness.

- -government incentives to set up ICT ventures and the increasing spread of digital culture could have
led to the annual creation of 400 private enterprises, on the average
-2007 – fourth largest African exporter of ICT and ICT-enabled services (more competitive human
capital) – increased international feasibility of the BPO sector of Tunisia.
– continuous improvement of existing installed infrastructures
-strategy that aims to guarantee a universal digital access

Businesses – internal efficiency and effectiveness

-networks for higher education, healthcare, and e-government
Growth of internet use – globalization – aim of transferring research results across different sectors of
the economy; increase in cross-border trade
Technology parks – to create interdisciplinary innovation and synergies needed for sustainable economic
development (to add more value to products)

Challenges in ICT sector

-insufficient innovation and application development
-high competition with other international BPO providing countries – due to lack of financial resources
and investors from private sectors
-improvement of online service quality particularly in educational institutions, public sector agencies,
and cybercafés were not completely bridged

-awareness
-marketing efforts are poor
-lack of viable business model

SENT TO SIR MANNY:

*For Analysis and Critique, the main points that we will tackle are:
- ICT enables companies to achieve a better integration of their business
processes and stronger market competitiveness (4.3% increase in growth rate)
        - ICT immersion produced more competitive human capital, which also led to the
increased international feasibility of its BPO sector
        - ICT improved internal efficiency and effectiveness in business operations
        - growth of internet use (globalization effect) which helped increase networks for
higher education, healthcare, and government (through transfer of research results
across different sectors of economy and society)

*For Best practices, we have not yet decided on the matter since we are not done in
researching, but we are considering the ff:
-networks/internet connection prioritization for higher education and public
libraries
-establishment of Technology parks – to create interdisciplinary innovation and
synergies needed forsustainable economic development (to add more value to
products)
-use of IT as teaching aid in early education to equip children early in their lives
with ICT
- modernization of national healthcare information systems and development of
value-added services
- integration of e-services for different governemnt organizations that aims at
reducing costs, enhance citizen involvement, and improve public sector efficiency.
-cybersecurity strategy aimed at protecting information technology users from
threats on security

*Learnings
-importance of investment in early and higher education should also be
emphasized (marketed more) in the philippines
-strong continuous campaign by public sector for ICT development brings about
success in its implementation

*Specific example of a company

-NONE yet