Professional Documents
Culture Documents
Toronto is obsessed with its own multi-ethnic mosaic Young Torontonians especially feel and see
and the cosmopolitan credibility it signifies. Little do themselves as genuine global citizens and its
we know that we are obsessively promoting an beginning to grow as their overall identity. They
unacknowledged and vague attribute of diversity naturally own it. Now that we have recognized this
perceived of little value in the minds of foreign emerging phenomenon, it is up to us to further
audiences. The story of Toronto urgently needs to nourish and cultivate and accelerate it through a flow
advance relevantly. We have teased out a budding of “on brand” symbolic actions. We can’t afford to
reality of Toronto in which we believe is where just say that we are a “genuinely global city”; but
Toronto’s true genius lies. Although there are many rather we have to deliberately prove it to the world.
other global cities in the world, Toronto is a unique A reputation can only be earned.
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Table of Content
Why a competitive identity for Toronto? pg.4
Previous failed attempt pg.5
Project description pg.6
What is Toronto? pg.7
“Torontoness of Toronto” pg.8
Analysis
Perceptions pg.9
“Canada effect” pg.11
Has diversity/multiculturalism become lame? pg.13
Intercultural city pg.17
Toronto’s unique creativity and global actions pg18
Toronto’s unique ‘globalness’ pg.21
Impending Brand Promise=Intentionally Global pg.22 Toronto’s evolving essence
Debunk diversity please pg.24
Stakeholder involvement pg.29
Conclusion pg.30
Conversation starters/actionable ideas pg.32 Not mandatory to read: Some of many actionable ideas
that exemplify the brand.
Appendices pg.49
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Why a competitive identity for Toronto?
• Entices the city to entertain the big thought of what’s the highest and best it can be.
• Boosts economic prosperity. (Attracts more tourism, investment, talented immigrants, world events, etc).
• Aims to cultivate a productive and positive psychology for the entire city.
• Strong brands make it easier for people to make decisions, and makes it easier for the city to project
international influence.
• Strong brands create powerful images in people’s minds.
• Strong brands enable for effective marketing. It helps form partnerships of the various stakeholders within
the city in order to collaborate and align marketing strategies and communication programs.
Place branding has the positive effect of bringing together various stakeholders and working out a unified pitch
for the world. Another great side effect of branding is that it’s also geared to deal with emotional issues and it
can be used right now as a timely and potent subscription to the cities worsening self concept due to poor
management at city hall, constant union strikes, weak transportation system, G20 drama, the recession, poor
performing sport teams, and so forth. If Toronto integrates a cohesive, creative and appropriately courageous
image strategy with its other programmes and policies, we believe Toronto can attain a stronger brand, in the
global context sooner rather than much later. Toronto’s current situation makes branding activity more urgently
required, not less.
Please bear in mind: Place branding is not the same as commercial product branding. A city is tenfold more
complex and dynamic than any product or company. A story or reputation can only be earned, not constructed.
“Branding is about how we do things, why we do them, and how we act. It’s not just about a logo.”-Wolf Olins. In
place branding, on brand “symbolic actions” as Simon Anholt calls it; speak louder than any logos, taglines, or
communication campaigns in order to strengthen the image of a place in people’s minds on the world stage. We
shouldn’t think of what to say next, but rather what to do next to make Toronto’s story clearer, stronger and
truer.
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Let’s take a gander at a previous failed attempt by the city…
In 2004- Toronto Tourism, the City of Toronto, the Ontario Ministry of Tourism and Recreation and the City
Summit Alliance partnered on the Toronto Branding Project with the goal to create a shared Toronto brand that
would communicate Toronto’s strong, unique, dynamic identity to the world. Brand Architecture, a New York firm
was in charge of the project. Great research was
conducted for the project and the promise that Toronto
unlimited promised was “Realize your dreams in a city
of unlimited possibilities”. After the launch of the brand
in 2005, the brand was not well received and failed to
take off. Needless to say, other than the useful research that came out of the project, it was a waste of money ($4
million), because now the brand is buried and not being used by any organization. The main reasons we
discovered of why the brand failed are:
• The research and effort primarily focused on the tourism market and did not have a memorable or
relevant meaning to local or international business interests.
• Focused on logo and tagline, not substance (logos, taglines, or campaigns don’t help to improve
perceptions or build identity.
• Didn’t advance the story (by the way what does unlimited mean? Unlimited call plans, unlimited
texting...?)
• Viewed the place branding approach the same as commercial product branding which is very different.
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City of Toronto Project Description
4500 local survey responses
230+ in-depth interviews A great deal of inquiry, considerations, and thought went into formulating this
report. The process to build the strategic competitive identity was a creative and highly
and roundtable discussions
inclusive one, public involvement and capitalization on feedback validated that the ideas
14 focus groups conducted developed were not myopic.
in Canada, USA, and UK Toronto is a very complex city with unique circumstances; therefore, an original
Our own research strategy was formulated, customized to its own unique situation and environment. We
100+ opinion leader took the challenge to develop a single brand that would resonate with various target
markets (tourism, investment attraction, business, talented immigrants, and so forth).
interviews (A rundown of Although it’s a daunting process, we were confident that we would be able to identify
the people we met and the where Toronto’s real genius lays, its unique abilities and potential that really puts the city
publications we examined in a class of its own. We firmly believed that if we looked hard enough, we will find
during the course of things something that is uniquely ours, and inherently competitive.
We knew from our research what various target audiences were looking for, both in
is given in the appendices).
a travel destination, a place to invest and do business, and as well live in.
Social media-Facebook What we needed was an authentic and compelling positioning, one that we could all agree
where hundreds of opinions on and be supportive of. The ideas and strategies in this report were shaped through a
were posted wide array of research that we had done and as well capitalized on the abundant research
Exploration of Toronto which Carl Knipfel at city of Toronto was kind enough to lend us.
We then synthesized and extracted useful insights from both the tangible and
(ethnography), thoroughly intangible data we collected and last but not least, used our imagination, creativity, and
browsed through various logic to develop an analysis and actionable recommendations that if taken, seem likely to
touch points (writing, us to bring the most ideal development of Toronto's competitive image on a global scale.
videos, reports, websites, This report is meant to be open ended, and will be continuously updated. Please
send any feedback, opinions or requests for a meeting to further discuss the report at
brochures, etc) of Toronto. brandtoronto@gmail.com or 416 893-2170.
With gratitude and respect,
Jyoti Singh www.jtsingh.com
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So briefly what is Toronto…? Linguistically, the word Toronto originated as the Mohawk phrase
tkaronto and meant “where there are trees standing in the water” The most common meaning for Toronto
given in current references is “place of meeting”, derived from the Huron people. Toronto is a relatively a
young city, but it has rapidly become the economic capital of Canada.
To Canadians, Toronto is viewed as the “Big Smoke” or gateway to nature. Politically, (the centre of the universe), it is also
well known that Toronto is not a well liked city across Canada, especially in Montreal and Vancouver. The cause of this
dislike varies. Overall, Toronto is viewed as an urban and cultural Mecca, but inferior in terms of outdoor activities
amongst Canadians.
To Torontonians, its mixed reactions. It seems as though many love Toronto to pieces, but many also have a love-hate
relationship with city which needs to change.
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“Toronto is yet to establish a clear
and unique story”…
“People do not have a lot of specific
knowledge and associations with the
city and “Toronto” doesn’t conjure
many meaningful images.”
“Toronto is an undemonstrative,
unassuming city unsure of how to
represent itself, with no identifiable
brand of metropolitanism”-Eric
Rutherford
“Toronto is unfolding before us, 'unfinished' and full of possibility”- OpenCity Projects
“There are many obvious signs in Toronto indicating this city is constantly trying to
be like some kind of a mini New York (SOHO, Yorkville, Dundas Square, etc) Instead
of constantly being a follower, Toronto should aim to become a unique and original
city that other world cities want to stalk or follow.”
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“The Canada Effect” (Toronto’s image is intimately tied to that of the country)
In the eyes of the world, Canada's images remains largely what it was a century ago, namely, a resource economy.
According to a study of Canada's international brand undertaken in 2000, contemporary elements –dynamism, innovation,
technology, tolerance, competiveness, and multiculturalism-were conspicuously absent. Although Canada had a high
“likability” factor around the world and positive values were attributed to the
Canadian brand (“best place to live,” “tolerant,” “welcoming”), it had little presence,
and few foreign audiences had any up to date knowledge about the country. A federal
government review of all public opinion research on how Canada was perceived abroad
concluded that Canada suffered from a chronic lack of profile, was regarded as a past
player in world affairs, had solid though unspectacular products, had boring tourist
attractions, and was not a top of mind destination for foreign investment.
The Globe and Mails Geoffrey York, writing in 2005 about Canada's image in China
concluded that many Chinese believe that Canada is too sleepy and dull-a good place to
live in retirement, but not a vibrant place to build wealth. Also an international poll
conducted in 1997 by the Angus Reid research organization found that less than 1% of
Germans and Japanese associated Canada with telecommunications or other
technologically based products, while more than 50% associated Canada with lumber,
pulp, paper and food. Furthermore, the CTC (Canadian Tourism Commission) market
research indicates that the images most often associated with Canada are “cold,
pristine, and natural”
Since tourism is frequently the loudest voice in communicating the country, this can over the years, have the effect of
drowning out the economic, political, industrial and even cultural voices. This is precisely the reason why Canada’s
nation brand is full of outdated associations which conflicts with other up-to-date elements. Canadian Tourism needs to
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understand that from the point of view of a busy consumer halfway across the world, the natural advantages of Canada
are of little interest, and seldom add up to anything that could be described as a coherent or powerful brand. A more
effective partnership with Tourism Toronto and CTC is urgently required to address this issue because there is nothing in
urban Toronto that pertains to mountains, canoes, beavers or moose.
Research suggest that Toronto's image is intimately tied to Canada's; therefore, this is causing Toronto’s image to remain
weak in terms of not being perceived as a dynamic, global, and knowledge economy city. We call this the “Canada effect”
Although Canada has recently received positive attention on its strong banking system in the world, Canada has also
received a great deal of negative international media attention for seal hunting and tar sand oil. Canada has simply not
done enough in successful terms to promote itself as a modern and dynamic nation on the world stage which in turn is
projected on to Canadian cities and organizations. An interview with Joe Martin, of Rotman School of Management, told
us that when he had to attract business to Canada, he found that just mentioning Toronto sealed the deal, but if he
mentioned Canada, it was a lot harder, so he learned to separate Toronto from Canada to get better results whenever
necessary.
By and large:
We propose that Toronto must aim to become a BIGGER brand than Canada, for
example, Paris is actually a bigger brand than its country, France or Amsterdam
is bigger than the Netherlands. When people think about Canada, the first
images that should come in mind are the dynamic global cities which are
Vancouver, Montreal, and especially Toronto, rather than the mountains, arctic,
or a moose. Toronto needs to at times separate itself from Canada's image,
because “the Canada effect” certainly isn’t helping much for Toronto’s global
reputation.
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So… what’s the deal with all this diversity, multiculturalism and mosaic talk always
going on in this city…?
Nearly half (47%) of Torontonians were born outside Canada
border. While only Dubai and Miami may have a greater percentage
of foreign born residents, the vast majority of them are from Latin
America and the Caribbean in Miami and many are temporary
workers or primarily come from a few sources of countries in Dubai,
neither cities have the comprehensive, global spectrum of countries
from which Toronto welcomes its new arrivals. “Neither Miami nor
Los Angeles nor New York City can compete with Toronto’s
cosmopolitan credentials.”-Richard Florida, The Great Reset
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Also… heres the thing!
Research reveals that foreign audiences perceive little value of diversity because they may not think it’s unique
or see any symbolic relevance to it. Although Toronto’s diversity may be at a much higher degree, many other
cities in the world are also very diverse. Since diversity is up for interpretation, there could be other contenders
too. London, NY,
Paris, Los Angeles
6 billion is a slight and a handful of
exaggeration, but the
other cities could
point is that for the
most part, diversity
also have a strong
isn’t perceived as a claim to be the
unique selling point. world’s most
diverse.
Table 1: Cities with 25% or more foreign born residents (by alphabetical order)
Amsterdam Perth
Auckland Riyadh
Brussels San Francisco
Dubai
San Jose
Singapore Toronto isn’t the only city that’s diverse. Even though
Toronto isn’t the
Frankfurt
Hong Kong
Sydney
Tbilisi our diversity is at a higher degree than other diverse
Jeddah
Jerusalem
Tel Aviv
Toronto cities, there has to be something else other than the
London
Los Angeles
Vancouver
diversity that truly puts us in a class of our own.
Medina
Melbourne
Miami 15
Muscat
New York
Wait there’s more…
Our model of multiculturalism that we take so much pride in has in many cases evolved into a
phenomenon called:
Boutique multiculturalism is the multiculturalism of ethnic restaurants, weekend festivals, and high
profile flirtations with the other. Boutique multiculturalism is characterized by its superficial or cosmetic
relationship to the objects of its affection. Boutique multiculturalists admire or appreciate or enjoy or
sympathize with or (at the very least) "recognize the legitimacy of" the traditions of cultures other than their
own; but boutique multiculturalists will always stop short of approving other cultures at a point where some
value at their center generates an act that offends against the canons of civilized decency as they have been
either declared or assumed.-Stanley Fish, University of Chicago.
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So now what?… to move from the retain its integrity and flavour
multicultural city of but also engages different
All this goes to show that
fragmented differences to cultures to the point where
although Toronto may well be
Torontonians can select and
a thriving multicultural, the co-created
absorb elements of other
ethnic mosaic of the sort intercultural city that cultures into their own cultural
Michael Adams' Unlikely makes the very most of its make-up and produce new
Utopia proudly identifies, the
diversity”.-Charles Landry ways of thinking, seeing,
design of it needs to be
imagining and creating.
deliberately upgraded to The story of our
make it meaningful and multiculturalism is already “Toronto has just been
relevant in the eyes of the slowly and naturally evolving saying that we are diverse,
world. So what to do? into an intercultural city which
but not behaving diverse”
“The creative challenge is is amazing, but we need to
Nick Noorani of Immigrant
accelerate the process. By
intercultural we mean the Magazine
creative interactions of “We have to move beyond
different cultures, disciplines
staging the activities of our
and exchange of ideas.
global cultures; they should
Toronto is uniquely poised to
be a intercultural city which just be there, naturally all
still allows each culture to the time”
“The 6 million immigrant population of Canada is comprised of at least
1,000 people from 150 different countries. When these people meet 17
and mate with the others we will have 22,500 possibilities. Imagine
how smart and beautiful we Canadians will become!”-Michael Adams
Kudos to Toronto for earning the impressive
“multicultural/diverse” status; however, that doesn’t
mean we should now rest. Our next advancing challenge
is to earn the truly “intercultural” status.
There are many positive economic and social outcomes by evolving our
stale model of multiculturalism to interculturalism. In a creative driven
economy, Toronto can be home to a unique kind of creativity which isn’t
predominant in other cities.
Exposure to different cultures enhances our creativity. Five experiments
“Toronto has succeeded at by North westerns Adam Galinsky showed that those who have lived
just about everything, abroad outperform others on creativity tasks. Creativity is also higher on
except looking glamorous average for first- or second –generation immigrants and bilinguals. The
to itself; and by glamour I theory is that cross-cultural experiences force people to adapt and be more
mean a cities attraction to flexible. Just studying another culture can help. In Galinskys lab, people
were more creative after watching a slide about China: a 45 minute session
its own uniqueness, moved
increased creativity scores for a week.
by the conviction that
It turns out that being exposed to cultures that function differently from
there is a style of creativity our own – from language to social customs to public transport – awakens
that can only be done here. the brain, alerting it to a much broader range of possibilities for being,
A city must believe this. We living, and making. The beauty of it is that you don’t have to travel the
must believe this”-Pier world to experience the world, you can get it right here in Toronto, but
Giorgio di Ciccio-Toronto Poet Toronto does a poor job at leveraging this to its fullest potential.
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It may be difficult to prove that the comprehensive global community of Toronto plays a major role in enticing or
sparking the many global thoughts and actions happening within our city every day and every minute; even so, we
steadily believe it does play a key and vital role. The following is a brief visual essay of some of the
intercultural/globally mindful actions happening in this city all the time.
International banks
(ICICI, Punjab bank, etc)
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So what does this all equate to?? or emotion about it in the air. In the midst of such a
potent and comprehensive spectrum of global
“The background buzz of conversations in other diversity combined with the innovative and unique
languages had become so commonplace to me propensity of retaining culture and openly
that it took me a while riding the tube in London celebrating it, it’s hard not to feel part of a real global
before I realized that Toronto was far more society. It’s embedded within the DNA of Toronto.
diverse. Partly, it was the languages themselves “I’m a global citizen…I find it impossible for
(mostly European languages in London and me to have any other identity being a
languages from all over the world in Toronto) Torontonian” Priscilla Garay-U of T student
but it was more than that. In London, the
different languages are always spoken by For example, Seoul is ranked higher than Toronto in
tourists. In Toronto, it’s almost always the Foreign Policy Global City ranking; however, you
won’t feel any sense of a global community in that
residents.”-Kevin Stolarick, Martin Prosperity
city, but rather feel very “Koreanish”, or Brussels and
Institute.
Paris which are also ranked higher than Toronto, you
Here comes the fundamental insight of this report. As will surely feel very “Europeanish” in Brussels and
it happens, Toronto is a considered a global city very French in Paris, not to mention these 2 cities
primarily based on the levels of integration to global have increasingly become anti-immigrant. The same
markets, exchange of goods and services, movement could be said about Hong Kong, Tokyo and even New
of capital and finance, and etc. On the other hand, York where you may fundamentally feel
Toronto has a qualitative global attribute which is “Americanish,” not to mention its melting pot type of
remarkably unique compared to any other major city.
global cities. Toronto has a distinct global feel or vibe
"Canada has become the spiritual home, you could say, of the very notion of an 21
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Not your average global city. Not
your average global citizens.
‘People think that businesses
make decisions about where to Also keep in mind that Young Torontonians have grown up
locate on purely rational grounds, among intense globalization in a digitally connected age,
but at some level there’s quite and they have the propensity to travel more meaningfully
an emotional pull. The places that and intimately explore foreign cultures; they swim in
manage to suggest they have a global pool and it’s only going to continue
these qualities (cool, glamorous, sexy)
to expand in the future to come. Here are a few
often win out even though maybe
ways to describe the evolving mentality of young
their taxes are little bit higher or Torontonians; they may sound poetic or even happy-
their transport doesn’t quite work. clappy to some, but it’s a serious and hyper valuable
It’s that kind of magic fairy dust that happening if leveraged.
some places manage to sprinkle
• Global Soul-A person that always can make the
over themselves and some just don’t.’
collection of his selves something greater than the whole;
Alain de Botton, that diversity can leave him not a dissonance but a higher
Author of The Art of Travel symphony. Pico Iyer
• Xenophile-A person attracted to that which is
foreign, especially to foreign peoples, manners, or
cultures.
• TCK-Third culture kids grow up in a genuinely cross-cultural world. Third culture kids have incorporated
different cultures on the deepest level, as to have several cultures incorporated into their thought
processes. This means that third culture kids not only have deep cultural access to at least two cultures,
this also means that thought processes are truly multicultural. That, in turn, influences how third culture
kids relate to the world around them. They usually find it difficult to answer the question, "Where are you
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from?" Compared to their peers who have lived their entire lives in a single culture, TCKs have a globalized
culture.
• My country is the world, and my religion is to do good.
• Global Citizenship is... A way of understanding… how the world works; links between our own lives and
those of people throughout the world. A way of seeing… social justice & equity; other people’s reality;
diversity; interconnectedness; the way that people can make a difference. A way of acting… exercising
political rights; critical thinking; challenging injustice.
Ernst & Young produced a land mark report which reveals that
differing voices and viewpoints are powerful factors in steering
innovation.
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Bottom-line
“The western consumer’s knowledge of Japanese art, cuisine and philosophy, for example, however
shallow it might be, functions as an important counterpoint to the commercial image of Japan:
productivity, miniaturization, technology and so on”-Simon Anholt
We believe Toronto’s trailblazing global culture (literature, media, festivals, mindset, etc) is a powerful
driver for the overall economic and social image of Toronto. We propose that “Intentionally Global” is a
sharp and powerful expression to help guide actions and behavior in order to advance and strengthen
Toronto’s story. It also allows us to truly be ourselves at all times and promotes a positive and purposive
psychology for the city. This positioning doesn’t have to be worded exactly as ‘genuinely global’ As long as
we firmly get the point across that we are a wholesome global city for the world.
This positioning fulfills the criteria for a strong and visionary competitive identity 101%:
Truthful: Its corresponding with reality and citizens can live and breathe the brand
Complex yet clear: It doesn’t reduce the complexity and dynamism of the city
Authentic: It is real; it can be seen, felt, heard, and experienced.
Enduring: It is here to stay and grow sustainably
Defensible: It’s back up-able with legible proof points or evidence.
Relevance: Contributes advantageous value economically and socially, and to global conversations
Realistic: Setting expectations that can be met or exceeded
Unique: Not generally predominant in other cities
Advancing: It evolves the story and advances it gradually increasing richness and strength
Global reach: Thinks and acts both locally and globally
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Caution! We have to be careful not to sway the Genuinely Global positioning to connote a kumbaya
type of image or a page out of a Unicef brochure. (Not to say that Unicef isn’t cool because it does amazing
work) But we are aiming for something more appealing. Intentionally Global is meant to connote:
imagination, sexy, smart, cutting edge, creativity for the world, economic advantage and so forth.
By definition, the term “glocal” refers to the individual, group, division, unit,
organization, and community which are willing and able to “think globally and act
locally.”
Glocal
Future
“Not your average global city, not
Current
your average global citizens”
Diversity, ok Genuinely global
so what? and creative
Local
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Canadians understandably regard “brain
drain” as bad and “brain gain” as good. But
global mobility has ushered in an era of
“brain chain” We need understand that
people will move around the world and come
back and forth to Toronto adding a more
valuable and global contribution to our city.
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Citizens 29
Conclusion
Our firm understanding is that citizens of any place want to feel proud of where they come from and live, they
want their city or country to matter. The identities of the places we reside in are really a seamless extension of
the identity and self concept of ourselves; it is a natural human tendency for people to identify themselves with
their city. Unfortunately Toronto is lacking in this department. We have identified that Toronto’s self concept and
international image is a burning platform. One way of looking at it is that Toronto is a teenager that doesn’t know
what it wants to be when it grows up, and this report acts as a timely and powerful mentor that helps discover
Toronto’s true passion and strengths; needless to say, finding your passion changes everything. We also urge
Canada to step up and address the weak nation brand it currently carries as we identify in this report. We agree
with Daryl Copeland’s proposal for developing a brand strategy for Canada informed not by the beauty of our
nature, but rather by the nature of our beauty.
The “genuinely global” theme resonates with not only the leaders of today but more importantly by the leaders
of tomorrow. The intercultural movement and other globally symbolic actions will make our “intentional
globalness” more attractive and truer. If Toronto integrates a cohesive, creative and appropriately courageous
image strategy with its other programmes and policies, we believe Toronto can attain a stronger brand, in the
global context sooner rather than much later. This is a long term game and it’s going to take everyone in this city
to play role in making Toronto the highest and best it can be within our lifetimes and beyond. The final question
should be: is Toronto a global city of the world or in the world?
"Cities have the capability of providing something for everybody, only because, and
only when, they are created by everybody." — Jane Jacobs
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“Toronto has a very good
opportunity to become an
urban-innovation hot spot,”
says Kaplan founder of
Innovation Factory. “It has an
active creative class. And
there’s a vibrant
conversation about social
change that you hear
everywhere in the city.
Perhaps Toronto would be able to participate more in the global conversation if the city had more
means to control its own destiny. Alan Broadbent identifies this in his book ‘Urban Nation’ why we need to
give power back to the cities to make Canada strong. “Cities have the governance sovereignty of small
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children in patriarchal family. It is time, says Broadbent that Canada woke up and stopped starving the geese
that are laying the golden eggs.”-Michael Adams
b) When you go to certain parts of the world, you will discover that the McDonalds or Subway restaurant menus
may have different offering to reflect the local culture. With Toronto being so culturally abundant, it would make
a strong statement if these chains began offering food that reflects our various local cultures. Such as the
McDonalds maharaja burger or Subways chicken tikka sub both from India to cater to the large South Asian
demographic in Toronto and many others that love Indian flavors. In eastern Canada, you can exclusively find
lobster sandwiches at McDonalds which reflect the regions unique culture and flavors, so why can’t Toronto have
unique options? Also a report by Perry Caicco of CIBC World Markets reveals that over the next decade, up to 70
per cent of retail sales growth in Canada will likely come from “visible minorities,” who prefer brands and flavors
that they recognize from home. Therefore, mainstream businesses must adapt to our changing consumerism.
A step in the right direction has been to allow more ethnic street food vendors in Toronto, oppose to just having
hotdogs.
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5. Create an enhanced ambiance for our neighbourhoods
The true meaning of “global class” can be found along the walks in our Neighborhoods. Very few cities in the
world bring so many diverse cultures, festivals, and businesses together in a single place. These
neighborhoods include: Greek town, little India, little Italy, little Jamaica, Korea town, Kensington, Portugal
Village, China Town, Yorkville and so on. The only thing is that some of these neighborhoods don’t do justice
for the type of area they are known for. For example, other than the signage’s of Italian restaurants and
other small street signs, there is minimal evidence that you are in little Italy. We spoke to some people
walking in little India, and they all mentioned that they felt as though they were walking down an average
street. Let’s make every cultural neighborhood in the downtown area full of ambiance, just like China town
does. China towns across the world including Toronto’s are great at creating an authentic feel with the
complete sensory experience. They include community markers, art work, architecture, sounds, smell, and
etc. With the collaboration with artists, the city, and local businesses, this can be easily achieved, and in fact
many leaders in these neighborhoods expressed concern about this issue, so they are ready to take action.
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6. Foster global culture/ interculturalism
a) In Singapore, they have posters with an attractive young woman, and if you pay more attention to the
poster, she has a tattoo in the shape of the double helix of DNA enriched on her upper arm. In smaller print
the poster reads “Got a passion for science, we will take it to a higher level”. Singapore understands how to
make science sexy and appealing and Toronto needs to also be creative in coaxing or encouraging
Torontonians to interact with other cultures meaningfully. By promoting and harnessing global behaviour,
we can produce a special kind of creativity in this city.
c) Interest in learning different languages in Toronto is rapidly rising. I don’t know any person in Toronto
that can even formulate a sentence in French, probably because we are more interested in learning other
languages like Arabic, Mandarin and etc. Schools need to upgrade their language programs at the earliest
levels of education. Rosetta Stone is an amazing language program which makes learning easy and fun and
should be a standard software in every school computer. In a globalized world, every Torontonian should be
able to naturally speak 3 or more languages. Former Australian Prime Minister Kevin Rudd earned plaudits
for his fluency in Mandarin, there’s no reason Toronto politicians or anyone shouldn’t be able to do the same
living in such a global city as Toronto.
8. Enhance identity
through t-shirts.
People love to wear t-
shirts with catchy and
clever lines. T-shirts can
also be a great way to
show-off your
Torontonian pride.
Citizens can customize
their own shirts, and print anything that resonates with them along with the acronym T.O. For example, the
lines “creative for the world T.O.” or “Support your local artists T.O.” or “Earth is my turf T.O.”, and etc. The
possibilities are endless. Inspired by Tonya Surman, Director of Social Innovation Centre
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that’s about it, and needless to mention, it’s not that appealing. The city can be an innovator in extending the
summer fun through winter as well. For example, the number one tourist attraction in Sweden in an ice
hotel and Quebec City has also now created something similar. An ice hotels, bar, or restaurants would be a
great addition to Toronto’s winter which would not only spice up winter for locals, but as well attract
tourists during the winter season. Another great example of winter fun that Toronto can learn from is in
Ottawa, which is transformed into a winter
wonderland. Snowflake Kingdom is a park that hosts
the continent's largest snow playground, complete
with 30 giant snow slides, ice-carving contests and
magnificent ice exhibits. These are just a couple of
ideas, but with creativity and imagination, Toronto
can make the city not only enjoyable for locals and
tourists during the summer, but also during winter.
Korean International student: Way better, the subway can’t be bad, because many people start complaining
angrily right away.
International student-“Yah, but they take complaint seriously in Korea and fix it right away”
Urban transportation is the space race of the 21st century. The city that cracks the commuter nightmare of
traffic congestion and pollution will steal a march on cities competing for business and tourism. It takes a
commuter an average of 80 minutes to get to work in Toronto, according to a global study.
This city must break the log jam on transportation. The average commuter in Toronto requires more time to
get to work than the average commuter in Los Angeles, New York or London, England. An OECD study says
congestion is costing $3.3 billion in lost productivity.
“There have been lots of announcements. If announcements were streetcars, they would stretch all
the way to Montreal. This is a burning platform, this is an urgent situation. Fifty years ago, the
Alaskan Highway was built in the dead of winter. It was 2,450 km in length. Thirteen kilometres
were built every day, 133 bridges were constructed and thousands of culverts. It was finished in
eight months. It can be done! Yonge Street holds the Guinness Record for the longest street in the
world. The Caribana Festival holds the record for the longest festival parade in the world. I suspect
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the Don Valley Parkway holds the record for the biggest paved parking lot in the world.”-Frank
McKenna
For those who have ever been to city hall, know that you instantaneously get a feeling of dullness and
boredom as soon as you step foot into it. When you speak with people that work at city hall, you can almost
sense that they speak with a vibe of limitation and unimaginativeness. Most of the people that run our city
are senior white guys who have a huge generation gap between the youth and not to mention lack diverse
perspectives. City hall clearly needs an internal culture change, and the environment needs to be
rejuvenated where creativity and fresh ideas can flourish. Physically, city hall is a temple to rigid and
predictable method of working. Uncreative or ineffective ideas are bound to be created in this kind of
environment. The following ideas need consideration:
a) Lets completely rebrand City Hall and call it City Lab. This will emphasize that the cities job is to
formulate creative and sound policies instead of the bland and unimaginative ones they create majority of
the time.
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b) City hall must open up to a host of new concepts of interior design, furniture,
and workflow that enable idea generation, development, prototyping, testing, and
deployment. The space at city hall needs to expand the mental boundaries that
balance openness with intension.
From a business perspective, urban centres, and its surrounding municipalities are seen as a cohesive whole, municipal boundaries
are a small consideration, if at all. Businesses locate in an economic region in order to serve the entire economic region (and in many
instances, beyond)
At present investment promotion within the Toronto region is fragmented and under funded with activities often being duplicated
by multiple municipalities or organizations. This lack of centralization creates disjointed information for investors who are looking for
invisible municipal boundaries and local governments who work together seamlessly. The absence of a unified Toronto region IPA is
hurting our ability to compete globally. As a result, the perspectives of the business operating within an urban centre tend to be
regional, while governance structures tend to be local. This disconnect between the realities of the marketplace and of government
can be an impediment to a region realizing its full economic potential. Fragmented governance structures can make it difficult for
businesses to operate efficiently, which has a detrimental impact on economic growth and job creation. To be successful in
attracting investment, these IPAs need to have the same perspective as the investors they are wooing. Not surprisingly, the most
successful jurisdictions in attracting investment are the ones with a regional IPA.
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According to a recent IBM report on global location trends, three cities with strong IPAs for their region – London, Singapore, and
Paris – are the top three cities in the world for attracting investment dollars. These 3 cities all follow regional, singular investment
models in order to attract FDI. According to the same report, Toronto unfortunately, does not make the list of the top 20 cities in
the world in attracting FDI.
Many of the economic development departments and/or agencies in the GTA municipalities undertake investment promotion
activities. The most prominent example is Invest Toronto, the New IPA for the City of Toronto. While the economic enhancement
goals of Invest Toronto are certainly laudable and necessary as Toronto seeks to recover from the global economic crisis, its
structure (in that it is only structured to attract investment into the city of Toronto) does not recognize the role of Toronto as a key
player within a regional system, or the realities of the marketplace for the investors it is seeking to attract. There are also a number
of non- ‐governmental organizations that engage in investment promotion activities which is another indication that multiple actors
are speaking for the Toronto region on the International stage.
“In principle, things work much better if a single regional IPA is responsible for all the communications activity.
It is rather wasteful if they are all firing off incompatible messages and promoting different images of the
region; hence, confusing investors.”-Simon Anholt
“A better solution is for all these agencies to truly collaborate (very different than cooperate!)” -John Jung
former president of GTMAThe GTA is a very large geo-political organism which first needs to work out their collaborative
strategies and mechanisms. A well developed ability to create and sustain fruitful collaborations gives the Toronto region a
significant competitive leg up. These agencies need to learn how to actively collaborate by developing mechanisms-structures,
processes and skills – for bridging organizational and interpersonal differences and achieving real value from the partnership.
Multiple ties at multiple levels ensure communication, coordination and control. This is not the first time anyone has thought about
this, in fact there was a GTA summit last year where dialogue was established but very little action after the fact. With the current
recession, let’s not further delay positive change.
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Toronto must be the master brand of the region, since it is the foremost anchor. Simon Anholt a policy advisor in London has a term
he calls “Box of chocolate brand architecture” We recommend that the brand on the outside of the box is Toronto and since
familiarity is low for Toronto already and zero for the surrounding municipalities, we should definitely market the box, not the
individual chocolates. When Toronto gets interest from investors, we can then open the box and introduce the individual
chocolates, each one is distinctive, with its own appearances and flavors but bearing a strong family resemblance and a clear
connection to each other and to the brand on the box.
For example, if an investor wants to invest in an Vaughan
industrial sector, he may pick up the Brampton or
Durham chocolates, or if he wanted to start a biotech
company he may choose Toronto, Mississauga, or
Markham. It depends on the investor’s criteria and Mississauga
choice, but the important thing to keep in mind, is that
Toronto is the anchor, and wherever the business
situates, the whole region benefits as a whole.
Tourism Toronto is the official destination-marketing organization for Toronto’s tourism industry. This
organization does an excellent job, and the fact that it is the sole organ that does, makes it all that more
effective. Toronto Tourism had great aspirations for the Toronto Branding project in 2005 (Toronto
Unlimited), and invested 2million in the 4 million project. But unfortunately, it didn’t succeed, and as a
result, left Toronto Tourism without a foundation to run with. The genuinely global positioning this report
proposes gives Toronto tourism a style or theme to run with. Instead simply promoting Toronto as just
another North American city, we can now present Toronto as a global city of the world where travelers can
meaningfully experience our distinct global culture. (The symbolic actions this report proposes first need to
be implemented for this experience to be strong for tourists.
b) Lets promote domestic tourism. Research suggests that Torontonians have largely not discovered their
own city yet. This lack of knowledge of all the things to do and see in the city leads to weak perceptions of
our own city and we begin to think it is a boring place. Toronto Tourism publishes an amazing and insightful
magazine which is distributed only in hotel rooms; if that same magazine can also be available for
Torontonians, it will allow Torontonians to be more aware and appreciative of the offerings in the city.
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16. Productive creativity throughout every community in Toronto
A study was done by the Centre for Urban and Community Studies, "The Three Cities within Toronto: Income
Polarization among Toronto Neighbourhoods, 1970-2000. The study shows how, from 1970 to 2000, our city of
neighbourhoods has been transformed into three separate cities, defined by their economic differences.
Although Toronto is a thriving city with an abundance of world cultures, it is one where ethnic diversity is overlaid
by growing class division.
Richard Florida of U of T explains that the key task of our time is to build new institutions to spread the gains of
the creative economy. If not, it will continue to concentrate those gains geographically and socially. Action
required to overcome that class divide and build a more cohesive and shared creative economy. We need to
make sure all Torontonians can use their creative capabilities and as such contribute even more fully to
economic growth. No Torontonian should be left behind when it come to fostering the creative energy.
“Highly creative adults frequently grew up with hardship. Hardship by itself doesn’t lead to creativity, but it does
force kids to become more flexible—and flexibility helps with creativity.”-Newsweek Article
a) Far too many inner city youth are spending their time doing unproductive things due to a lack of creative
facilitation which downtown T.O. neighbourhoods are fortunate to have. Creative and inspirational spaces a
needed for them. Everybody wants to go to a dream space or third space which is neither home nor office (where
one works) Cafes are one example of such a space, but Starbucks don’t exist in many neighbourhoods and it’s
kind of a stigma for urban youths to go there anyway. When one wants to dream, write poetry, forment a
revolution, brainstorm, one goes to a café. A space is needed where all kinds of diverse elements are at play
(other people, internet, instruments, books, music, sports, ambience, the world beyond the windows-to help
inspire your ideas and dreams, and etc). The interplay of personal and public space, combined with a sense that
anything can happen, makes such places a great place for innovation to happen.
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Community places are the perfect place for such creative spaces, and to increase accessibility they should be
standard pretty much everywhere: condos, open schools (afterschool hours), libraries, and even mobile truck
containers. These third spaces are not expensive because the environment is similar to a start-up, where most
things are used and messy, and people can donate their own things and it is a continuous improvement process.
It inevitably involves trial and error-there are just so many imponderables. Above all, these dream spaces should
represent freedom for those who go there; kind of like to a jazz club for ideas, a place where participants can
breathe.
b) Create an online magazine for creative’s educating them on how to make their ideas happen; an avenue where
they can read the stories of other local success stories who went through the rough to become who they are
today. For example, Dwight Drummond, a well know local journalist can share his insights to how he became
successful despite growing up on Jane Finch, or how Knaan persevered to make his creative pursuits come alive
although he grew up in a rough neighbourhood in Rexdale, and there are many other great stories that need to
be shared with creative’s in the rough in order to inspire them to make their ideas become a reality.
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Appendices
Resources and bibliography: People and paper
People
Many people across the region shared their insights and perspectives with us. We spoke to artists, philosophers,
writers, homeless person, students, politicians, business leaders, professors, NGOS’s, basically anyone that lives
in the city. This is a list as we are able to compose; however there are many more that are unknown ordinary
citizens that provided valuable insights, many thanks to all.
In alphabetical order:
• Adam Giambrone, Chair, TTC • Dr. John R. Evans, Chair Emeritus, Mars
• Adil Dhalla, Co-Founder, My City Lives • Dr. Greg Baeker, President, Authenticity
• Alan Broadbent, CEO, Avana Capital Corp • Fraser Mann, Partner, Miller Thompson and
• Anne M. Sado, President, George Brown Associates
College • Glen Murray, MPP, City of Toronto
• Brian Zeiler-Kligman, Director of Policy, BOT • George Stroumboulopoulos, TV show host, CBC
• Carl Knipfel, Manager of Marketing, City of • James B. Milway, Executive Director, Institute
Toronto for Competiveness and Prosperity
• Carol-Ann Smith, Manager, SIG • Jamil Mardukhi, Design Engineer of CN Tower
• Daryl Copeland, Diplomat, DFAIT • Janet L. Ecker, President, TFSA
• David Crombie, past Toronto Mayor • Jean-Marc Hachey, Author, The Big Book on
• David Macfarlane, writer Living and Working Overseas
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• Jeannette Hanna, Vice President, Trajectory • Lucas Malaspina, independent
• Jeremy Hildereth, Place branding consultant designer/strategist
• Jian Gomeshi, Radio show host, CBC Q • Mark Sarner, President, Manifest Com
• Jo-Ann Davis, President, Canadian International • Marta O’Brian, Professor of Architecture
Council History, U of T
• Joe Martin, Director of Canadian Business • Mayor Miller, City of Toronto
History, U of T • Michael Adams, author, Unlikely Utopia
• Joe Mihevic, City Councilor, City of Toronto • Michelle Noble, Director of Marketing, Water
• Joel Peters, Senior Vice President, Toronto Front
Tourism • Mr. Toronto, comedian, “Everybody Hates
• John Monahan, Executive Director, Mosaic Toronto”
Institute • Nick Lewis, Senior Advisor, City of Toronto
• Josh Hjartarson, Policy Director, The Mowat • Nick Noorani, Founder of Immigrant Magazine
Centre for Policy Innovation • Peter Evans, Advisor, Mars
• Julia Deans, CEO, Toronto City Summit Alliance • Rahul Bhardwaj, CEO, TCF
• Kam Rathee, Special Advisor, Blakes • Rana Sarkar, President, CIB-C
• Kathy, Researcher, Diversity Institute Ryerson • Ratna Omidvar, President, Maytree Foundation
• Kevin Stolarick, Associate Director, Martin • Red Wilson, CEO, Bell Canada
Prosperity Institute • Richard Florida, Executive Director, Martin
• Lorna Jean Edmonds, Assistant, Vice President, Prosperity
International Relations, U of T • Rocco Rossi, Running for Toronto Mayor
• Lou Milrad, President, GTMA • Roger Keil, Author, Changing Toronto
• Ruth Lewkowics, Director of Marketing, TRRA
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• Stephen Chait, Director of Economic • Kao, John. Innovation Nation: Free Press, 2007.
• BOT. City Region Report. Toronto: BOT, 2010.
Development, Markham • Placebrands. City Branding. Amsterdam, 2009.
• Terrie O’Leary, Executive Vice President, Invest • Hildereth, Jeremy. "Place Branding at Arms Length."
Palgrave, 2010.
Toronto • CIC. Open Canada. Toronto, 2010. Web. 03 June 2010
• Tonya Surman, Executive Director, SIC • Potter, Evan. Branding Canada. Ottawa: U of Ottawa, 2009.
• Umberto, Chin International
• Wendy Cukier, Associate Dean, Ryerson Articles and Websites
• Wendy Gold-OpenCity Projects • “BlogTO”.Toronto, 2010. http://www.blogto.com/ .
• City of Toronto, Living in Toronto.
• And many others, sorry if we missed your http://www.toronto.ca/residents/index.htm.
name, we also spoke to hundreds of • City of Toronto, Visiting Toronto.
http://www.toronto.ca/visitors/index.htm.
anonymous citizens. • Greater Toronto Marketing Alliance, Top Ten GTMA
Services, 2010. http://www.greatertoronto.org/top-10-
gtma-services.html.
Books, guidebooks • "Place Branding". Wikipedia.
• Anholt, Simon. Places. London: Palgrave Macmillan, 2010. <http://en.wikipedia.org/wiki/Place_branding>.
• Cukier, Wendy. Diverse City Counts. Toronto: The Diversity • Toronto Board of Trade, Essential resources for business,
Institute, 2010. 2010.http://www.bot.com/AM/Template.cfm?Section=Busi
• Hendley, Nate. Toronto Book of Everything. MacIntyre ness_Resources.
Purcell Publishing Inc., 2009. • "Toronto Life". Toronto Life Publishing Company.
• Macfarlane, David. Toronto: A City Becoming. Toronto: Key http://www.torontolife.com/.
Porter Books, 2008. • Toronto Region Research Alliance, Toronto Region at a
• McBridge, Jason. Utopia towards a New Toronto. Toronto: Glance, 2010. http://www.trra.ca/en/region/Ataglance.asp.
Coach House Books 2006. • "Toronto Unlimited”. City of Toronto, 2005.
• TCSA. The Greater Toronto Leadership Project: Accelerating http://www.torontounlimited.ca/.
Prosperity. Toronto: Diverse City, 2009. • "Tourism Toronto". Toronto Convention and Visitors
• Toronto Branding Project. Brand Architecture, 2004. Association. http://www.seetorontonow.com/.
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