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Your JNCP eCertificates are now available in your user account on the Juniper Networks Learning Portal. Please follow
the simple instructions below to download your JNCIA, JNCIS, JNCIP or your JNCIE eCertificate
eCertificatess.
Instructions in Brief
Detailed instructions below
Step 1: To access your eCertificate you must have an account in the Juniper Learning Portal. This account must have
your CertManager ID and use the same email address as your CertManager account. Retrieve your CertManager I.D.
and primary email address from CertManager
nager or the notification email you received from CertManager.
• To create a new user account on the Juniper Networks Learning Portal, go to Step 2A below.
below
• To update your existing user account on the Juniper Networks Learning Portal, go Step 2B below.
Please allow 5 to 7 business days from the date of your exam at Prometric for your eCertificates to become available
in your Juniper Networks Learning Portal user account.
Step 1: Go to CertManager and login to your account. Make note of the following because you’ll need to enter this
information into your Juniper Networks Learning Portal user account exactly how it is represented in your CertManger
account:
• Your primary email address registered to your CertManager Account. Note: To access your eCertificate the
email address in your CertManager account must be the same as the email address in your Juniper Learning
Portal account. You may choose to change your CertManager email address to be the same as in the Juniper
Learning Portal. If you choose to do that it will take 24 hours after you change your CertManager email address
for your eCertificates to appear in the Juniper Learning Portal.
Note: This is a good opportunity to update your personal information by accessing Update Personal Info.
NOTE:
If you are unable to access your CertManager Account, email us at certmanager@juniper.net and include your
Prometric I.D. for account recovery assistance.
• During the registration process you will create a user profile. In order to access your eCertificates you must enter the
following information when creating your account:
o Enter your CertManager I.D.
o Enter the same email as your CertManager Primary email
o Hit Register
NOTE:
It may take up to 24 hours to receive the email to activate your account. If you do not receive this activation email
within 24 hours please email us at training-req@juniper.net.
Step 2B: If you are an existing user to the Juniper Networks Learning Portal, please login to the portal using your login
credentials.
• Then, go to My Profile
From any page in the Learning Portal, on the top right of your screen, do the following:
• Click on My History
• If you are having issues viewing and printing your certificate, try the following:
o Temporarily disable pop-up blockers as this can sometimes prevent the download
o Check that you have the most recent versions of Internet Explorer or Firefox
Copyright 2009 Juniper Networks, Inc. All rights reserved. Juniper Networks, the Juniper Networks logo, Junos, NetScreen, and ScreenOS are registered trademarks of
Juniper Networks, Inc. in the United States and other countries. All other trademarks, service marks, registered marks, or registered service marks are the property of their
respective owners. Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify, transfer, or
otherwise revise this publication without notice.
Oct 2009