A D S L, C A B L E

AND WIRELESS BROADBAND

B i g P ond ® B roadband U ser Guide

WELCO ME
Welcome to BigPond Broadband. Thank you for choosing us!

This guide is here to help you get the most out of your BigPond Broadband
experience. We’re sure you’re itching to get started, so don’t feel you have to
study it all right away. However, it’s important to read through the Security
and Usage sections soon. The rest will be there when you need it.

As a BigPond Member, you can now enjoy a huge range of web services,
including state-of-the-art security options, great account tools, flexible
plans, extra email features, worlds of ‘unmetered’ content, special shopping
deals and lots more.

So let’s get started.

MAKE A NOTE OF YOUR BIGPOND DETAILS HERE…

Em ail Ad d re ss
(Remember, your email address is your username@bigpond.com)

Pa ss wo rd
(If you like, protect your security by writing down an unmistakable clue rather
than your actual password)

Wi - Fi PI N
(For BigPond Broadband ADSL with Home Wi-Fi – The secret 8 to 16 digit number
that you created as part of your initial installation)

Wi - Fi WEP Key
(For BigPond Broadband ADSL or Cable with Home Wi-Fi – The unique security
code generated by your modem as part of the installation process)

Wi - Fi S S I D
(For BigPond Broadband ADSL or Cable with Home Wi-Fi – this is your
modem’s ‘name’)

® Registered trade mark of Telstra Corporation Limited. ABN 33 051 775 556



W h at ’ s
Inside
1 GE T TIN G STARTED 4
• co n n e c ting t o B ig Po n d B r o a d b a n d 5
• inst a lling AD S L f il t e r/sp lit t e r s 6
• inst a lling yo u r c a b l e sp lit t e r 8
• co n n e c ting yo u r c a b l e m o d e m 9
• c h e cking yo u r m o d e m o r
m o b il e c a rd 10
2 L ookin g after your email 14
• yo u r B ig Po n d e m ail a d d re ss 15
- a b o u t We b M ail 15
- h ow t o se t u p yo u r m ail b o x 15
- B ig Po n d ’s e x t r a m ail se r v ice s 15
- e m ail f o r w a rding 16
- g e t e x t e r na l m ail 16
- p re miu m m ail 16
3 L ookin g after
your securit y 18
• w hy se c u rit y m at t e r s s o m u c h 19
• w hat t o w atch o u t f o r 19
• h ow t o p r o t e c t yo u r se l f 21
• n e t wo r k se c u rit y 23
• B ig Po n d S e c u rit y S e r vice s 24
4 L ookin g after
your usage 26
• w hat is usag e a ny w ay ? 27
• h ow (a n d w hy) t o m o nit o r yo u r
usag e 28
• u sag e t r a p s a n d h ow t o avo id
t h e m 2 9
5 L ookin g after your
B i gP ond account 32
• m a nag ing yo u r m e m b e r ship 33
- c h a ng e yo u r p l a n 33
- c h a ng e yo u r p a ss wo rd 34
• m a n ag ing a d diti o n a l m ail b o xe s 34
• yo u r B ig Po n d B ill 35
6 L ookin g after
your connection 38
• t r o u b l e sh o o ting tip s 39
- yo u r m o d e m 39
- y o u r wire l e ss b r o a d b a n d
m o b il e c a rd 39
- yo u r se r v ice 40
- yo u r co n n e c ti o n sp e e d 40
• w h e re t o f in d h e l p 40
7 Troubles h ootin g FAQ s 42
• w h a t ’s h e re 43
• g e n e r a l b r o a d b a n d FAQ s 44
• AD S L FAQ s 50
• C a b l e FAQ s 57
• A D S L o r c a b l e wit h h o m e
Wi - Fi FAQ s 57
• W ire l e ss b r o a d b a n d FAQ s 61
8 E x tra stuff 66
• u n m e t e re d sit e s 67
- e xcl usive o f f e r s 70
- news and updates 71
9 M ore stuff 72
-w
 e b h o s ting , d o m ain n a m e s , a n d
o t h e r se r v ice s f r o m B ig Po n d 74
Glossary 76
• t h e key t e r ms e x p l ain e d 77


Getting
s ta r t e d
connecting to BigPond Broadband
S e t ting u p yo u r B ig Po n d B r o a d b a n d co n n e c ti o n is e a s y. J us t l o a d t h e
B ig Po n d I nst a ll ati o n CD R O M t h a t c a m e in yo u r I ns t a ll a ti o n K it a n d it
will guid e yo u t h r o ug h eve r y s t e p t o se t u p yo u r n e w d ev ice , int e r n e t
se r vice a n d e m ail .
If you’re connecting to BigPond Broadband ADSL , you’ll need to install
filter/splitters – or a cable splitter if you’re installing Broadband Cable. Of
course, the CD includes detailed instructions for doing so. To make things
easy, we’ve also printed all the steps on the following pages. If your modem
or outlets are in another room , please watch the steps on the CD any way,
and then use this printed Guide to help you recall what to do.
R e m e m b e r, w hich eve r se r v ice yo u h ave c h o se n , we w a nt yo u t o b e
e nj oying yo u r b r o a d b a n d a s q uic k l y a s p o ssib l e – s o we’ve m a d e
inst a ll ati o n e a s y. Yo u sh o u l d n’t s t r ike a ny p r o b l e ms if yo u f o ll ow t h e
st e p s o n t h e disk a ll t h e w ay t h r o ug h .
W hat if yo u d o have ‘issu e s’ ? We ll , t h e ins t a ll a ti o n p r o gr a m o n t h e CD
in cl u d e s s o m e b a sic t r o u b l e sh o o ting s t e p s . A n d yo u’ll f in d a gre a t FAQ
(Fre q u e nt l y A ske d Q u e s ti o ns) se c ti o n o n t h e disk t o o . T h e re a re a ls o
t r o u b l e sh o o ting tip s a n d t h e e sse ntia l FAQ s l a t e r in t his G uid e .
Cha n ce s a re , yo u’ll f in d t h e a ns we r in o n e o f t h o se a re a s . I f n o t , t h e re
a re eve n m o re re s o u rce s av ail a b l e in o u r o n lin e H e l p Ce nt re a t w w w.
b igp o n d . co m – in cl u ding t u t o r ia ls , co n f igu r a ti o n guid e s , FAQ s , in - d e p t h
t r o u b l e sh o o ting a n d m o re .
O f co u r se , yo u’ll n e e d int e r n e t a cce ss f o r t h a t . S o if yo u’ve g o t a dia l - u p
se r vice , ke e p it a c tive u ntil yo u r B ig Po n d B r o a d b a n d co n n e c ti o n is u p
a n d r u n ning.


 POND POINTS
• N eed to get to the Help Centre, but don’t have an internet
connection? Grab a BigPond Pre-Paid Dial-Up Starter Kit and
get instant dial-up access for the short term. Visit any
Telstra Shop, Australia Post, Harvey Norman , Dick Smith ,
Tandy, Officeworks , Myer or Retravision store

installing ADSL filter/splitters

for a standard phone outlet.
I f a ny t y p e o f t e l e p h o n e d ev ice sh a re s t h e s a m e p h o n e lin e a s yo u r
AD S L se r vice , yo u n e e d t o f it a f il t e r/sp lit t e r b e t we e n t h e w a ll s o c ke t
a n d t h e p h o n e , f a x , a ns we r ing m a c hin e , dia l - u p m o d e m , a l a r m s ys t e m ,
Fo x t e l dig it a l t u n e r, e tc . Lu c kil y, it ’s re a ll y e a s y.

St e p 1
D isco n n e c t t h e d evice f r o m t h e w a ll .

St e p 2
Ta ke a f il t e r/sp lit t e r a n d p l ug t h e sh o r t l e a d m a r ke d ‘ Lin e’ o r ‘ Wa ll
S o cke t ’ int o t h e w a ll s o c ke t .

3 1


St e p 3
N ow p l ug t h e p h o n e d ev ice int o t h e s o c ke t o n t h e f il t e r/sp lit t e r m a r ke d
‘ Lo c a l Ph o n e’.

I f yo u r AD S L m o d e m will b e sh a r ing t h e s a m e o u t l e t , yo u c a n p l ug it int o

t h e s o cke t o n t h e f il t e r/sp lit t e r m a r ke d ‘AD S L M o d e m’. O t h e r wise , j us t
l e ave t his s o cke t e m p t y.

for a wall- mounted phone

Yo u’ll n e e d a sp e cia l f il t e r/sp lit t e r if a ny w a ll - m o u nt e d p h o n e s sh a re
t h e sa m e p h o n e n u m b e r a s yo u r AD S L se r v ice . I f yo u did n’t o rd e r o n e
w h e n yo u sign e d u p , yo u c a n b u y yo u r w a ll p h o n e f il t e r/sp lit t e r f r o m a
Te lst r a S h o p o r o t h e r se l e c t e d re t ail e r s .

St e p 1
A p p l y f ir m u pw a rds p re ssu re o n t h e w a ll p h o n e t o re m ove it f r o m it s
m o u nting. T h e n u n p l ug t h e sh o r t l e a d f r o m t h e w a ll (l e ave it co n n e c t e d
t o t h e p h o n e).

St e p 2
Pl ug t h e sh o r t l e a d m a r ke d ‘ Lin e’ o r ‘ Wa ll S o c ke t ’ o f t h e sp e cia l f il t e r/
sp lit t e r int o t h e w a ll s o c ke t , t h e n slid e t h e f il t e r/sp lit t e r d ow n o nt o t h e
p h o n e m o u nting u ntil it clic k s int o p l a ce .


 St e p 3
N ow p l ug t h e sh o r t l e a d f r o m t h e p h o n e int o t h e ‘ Lo c a l Ph o n e’ s o c ke t in
t h e f r o nt o f t h e f il t e r/sp lit t e r. T h e n re m o u nt t h e p h o n e by sliding it
d ow n o nt o t h e f il t e r/sp lit t e r u ntil se c u re .

I f yo u r AD S L m o d e m will b e sh a r ing t h e s a m e o u t l e t , yo u c a n p l ug it int o

t h e s o cke t o n t h e sid e o f t h e f il t e r/sp lit t e r m a r ke d ‘AD S L M o d e m’.
O t h e r wise , j ust l e ave t his s o c ke t e m p t y.

installing your Cable Splitter

I f yo u a lre a d y have a FOX TEL se t - t o p u nit co n n e c t e d t o t h e c a b l e w a ll
p l at e , yo u’ll n e e d t o ins t a ll a c a b l e sp lit t e r s o t h a t t h e se t - t o p u nit a n d
yo u r n ew B ig Po n d B r o a d b a n d C a b l e m o d e m c a n sh a re a cce ss .

N o t e : I f yo u have m o re t h a n o n e c a b l e w a ll p l a t e in yo u r h o use a n d o n e
is sp a re , yo u c a n g e t aw ay wit h n o t ins t a lling a c a b l e sp lit t e r by
co n n e c ting yo u r m o d e m t o t h e sp a re c a b l e p o int .

I f yo u d o n e e d t o inst a ll a c a b l e sp lit t e r, s t a r t by t u r ning yo u r FOX TEL

se t - t o p u nit o f f at t h e w a ll . A n d a s yo u g o t h r o ug h t h e se s t e p s , use t h e
sp a n n e r in yo u r K it t o m a ke su re e a c h co n n e c ti o n is se c u re :

St e p 1 Fin d t h e co a x c a b l e t h a t r u ns f r o m t h e w a ll p l a t e t o t h e b a c k o f
yo u r se t - t o p u nit . U nscre w it f r o m t h e FOX TEL se t - t o p u nit , using t h e
sp a n n e r in yo u r B ig Po n d S e l f- I ns t a ll K it if yo u n e e d t o .


St e p 2 Ta ke t h e c a b l e sp lit t e r o u t o f yo u r S e l f- I ns t a ll K it a n d scre w t h e
c a b l e e n d yo u t o o k o f f yo u r se t - t o p u nit o nt o t h e sing l e co n n e c t o r o n
t h e c a b l e sp lit t e r (I n o t h e r wo rd s , d o n’t co n n e c t it t o e it h e r o f t h e t wo
co n n e c t o r s t hat sha re t h e s a m e sid e).

St e p 3 N ow t a ke o n e o f t h e t wo co a x c a b l e s f r o m yo u r S e l f- I ns t a ll K it .
S crew o n e e n d o nt o t h e b a c k o f yo u r se t - t o p u nit a n d t h e o t h e r e n d o nt o
t h e c a b l e sp lit t e r co n n e c t o r m a r ke d ‘o u t ’.

St e p 4 Ta ke t h e o t h e r w hit e co a x c a b l e f r o m yo u r K it a n d co n n e c t o n e
e n d t o t h e re m aining co n n e c t o r o n t h e c a b l e sp lit t e r. Fin a ll y, scre w t h e
o t h e r e n d o f t his c a b l e int o t h e ‘ C a b l e’ co n n e c t o r o n t h e b a c k o f yo u r
modem.

Connecting your Cable modem

St e p 1 O n ce yo u r m o d e m is h o o ke d u p t o t h e c a b l e sp lit t e r (o r dire c t l y
t o t h e w a ll j a ck if it ’s n o t sh a r ing t h e co n n e c t o r wit h a Fox tel se t - t o p
u nit ) m a ke su re t h e m ains o u t l e t yo u’ll b e using f o r yo u r m o d e m is
s witch e d o f f, t h e n p l ug t h e m o d e m’s p owe r a d a p t e r int o it .

St e p 2 N ow co n n e c t t h e p owe r l e a d t o t h e ‘+12V D C ’ p owe r s o c ke t o n t h e

b a ck o f yo u r m o d e m .

St e p 3 Tu r n t h e p owe r o n a t t h e w a ll a n d w ait f o r t h e ‘ O n lin e’ lig ht t o

t u r n st e a d y gre e n (n o t f l a shing ) b e f o re yo u co ntin u e wit h t h e CD. I f t h e
‘O n lin e’ lig ht d o e sn’t sh ow s t e a d y gre e n a f t e r a b o u t a min u t e , g o b a c k
t o t h e inst a ll ati o n CD o n yo u r co m p u t e r a n d clic k t h e ‘ M o re I n f o’ lin k o n
t h e ‘ Powe r t h e m o d e m’ scre e n .

S t e p 4 Yo u c a n t u r n yo u r Fox tel
S e t To p B o x b a c k o n n ow. ( Yo u
m ay like to check the TV
re ce p ti o n b e f o re yo u r f avo u r it e
sh ow s t a r t s!)


 checking your modem or mobile card
O n ce yo u’ve b e e n a ll t h e w ay t h r o ug h t h e se l f- ins t a ll CD , yo u r int e r n e t
co n n e c ti o n sh o ul d b e u p a n d r u n ning. G o ing t o a we b sit e is t h e o bv i o us
w ay t o ch e ck . B u t t h e lig ht in dic a t o r s o n yo u r m o d e m c a n a ls o t e ll yo u
t hat eve r y t hing is o k ay.

S o , f o r yo u r p e a ce o f min d , yo u c a n c h e c k yo u r m o d e m o r m o b il e c a rd
lig ht s against t h e f o ll owing t a b l e s .

ADS L modems

P ower Steady g r e e n w h e n
power i s c o n n e c t e d

E th ernet Steady g r e e n i f
Etherne t c o n n e c t e d ,
flashing w h e n d a t a Siemens
being tr a n s f e r r e d S peedStream 420 0
USB Steady g r e e n i f U S B
connect e d , f l a s h i n g
data wh e n b e i n g
transfer r e d

DSL/WAN synchro n i s i n g ,
steady g r e e n w h e n
synchro n i s e d
Siemens
I nternet Steady g r e e n f o r a n S peedStream 6 520
or Acti v it y internet c o n n e c t i o n ,
flashes d u r i n g
activity

W ireless Steady g r e e n w h e n a
Wi-Fi co n n e c t i o n i s
detected ( Si e m e n s
Speedst r e a m 6 520 Th omson
only)
S peedTouch 536

Your modem will only h a v e s o m e o f t h e s e l i g h t s , d e p e n d i n g o n w h i c h

model you’ve installed.

10
C AB LE modems

POWER Steady gr e e n w h e n
power is o n

RECEI VE Steady gr e e n w h e n
downstre a m c h a n n e l
is connec t e d

SEND Steady gr e e n w h e n
upstream c h a n n e l i s
M otorola
connecte d S B G9 0 0
ONLINE Steady gr e e n w h e n
start-up i s c o m p l e t e

PC/ACTI VIT Y F lashes a m b e r

when dat a i s b e i n g
transmitt e d

STANDBY Should be o f f ( S B 510 0

/ SB5101 o n l y )

WIRELESS Steady am b e r w h e n
a Wi-Fi c o n n e c t i o n
is detect e d ( S BG 9 0 0 M otorola
only) 510 0 / 5101
Your modem will only h a v e s o m e o f t h e s e l i g h t s , d e p e n d i n g o n w h i c h
model you’ve installed.

11
 BigPond Wireless Broadband Modem
P ower Steady r e d w h e n
power i s o n

R ecei v e / Flashing r e d w h e n
send data data is b e i n g
sent or r e c e i v e d
W ireless Steady r e d w h e n
signal is s t r o n g ,
flashing r e d w h e n
signal is S IGN AL
weak, o f f w h e n Ma xon US B M odem
(MM550 0 SU)
there is n o s i g n a l

B i gP ond Wireless B roadband M obile C ard

Ma xon mobile
card (M M 55 0 0 c)

There is one light on the Mobile Card, which can show red or blue:

M obile C ard status Li g h t indication

Power on Steady red

Successful initialisation but not enough signal to link Flashing red
Successful initialisation and enough signal to link Steady blue
Sending/Receiving data Blue with red flashes
Dormant Steady blue

12
13
14
L ookin g after
your email
C an you imagine life with out email? O f course not.
S o h ere ’ s h ow to get yours really firin g .

your BigPond email address

Eve r y B ig Po n d M e m b e r g e t s a n e m ail a d d re ss . I f yo u’re n e w t o B ig Po n d
B r o a d b a n d , it will b e yo u r use r n a m e wit h ‘@ b ig p o n d . co m’ o n t h e e n d .
S o if yo u r use r na m e is J o h n1975 , yo u r e m ail a d d re ss will b e
J o h n1975 @ b igp o n d . co m

I f yo u’ve j ust u p gr a d e d f r o m B ig Po n d D ia l - U p , yo u m ay h ave e l e c t e d t o

ke e p yo u r o l d use r na m e @ b ig p o n d . co m e m ail a d d re ss . I n t h a t c a se , yo u r
co m p u t e r ’s m ail se t tings will co ntin u e t o wo r k wit h yo u r n e w b r o a d b a n d
se r vice .

about Web Mail

W h e n yo u j o in B ig Po n d , yo u a u t o m a tic a ll y g e t We b M ail a cce ss t o yo u r
n ew e m ail a d d re ss . Yo u c a n use yo u r We b M ail f r o m a ny w h e re wit h
int e r n e t a cce ss . Just g o t o b ig p o n d . co m a n d f o ll ow t h e e m ail lin k s . T h e n
l o g in wit h yo u r FU LL e m ail a d d re ss (e .g. ‘use r n a m e @ b ig p o n d . co m’ – se e
a b ove) a n d yo u r B ig Po n d p a ss wo rd t o se n d , re ce ive a n d m a n ag e yo u r
m ail .

h ow to set up your mailbox

I f yo u like using a n ‘e m ail clie nt ’ a p p lic a ti o n (O u t l o o k o r O u t l o o k
E x p re ss) o n yo u r co m p u t e r, yo u c a n se t it u p t o f e t c h a ll yo u r B ig Po n d
m ail f o r yo u . Yo u’ll f in d s t e p - by- s t e p guid e s t o d o ing t his a t ht t p: //w w w.
b igp o n d . co m / h e l p /e m ail /d e f a u l t . a sp

O f co u r se , if yo u f o ll ow a ll t h e s t e p s o n yo u r B ig Po n d I ns t a ll a ti o n CD , it
will se t u p yo u r e m ail f o r yo u a u t o m a tic a ll y.

B i gP ond’ s e x tra mail services

T h e re’s m o re t o B ig Po n d m ail t h a n , we ll , m ail . T h e re a re seve r a l e x t r a
t o o ls t hat yo u c a n use t o m a ke su re yo u r m ail is w h e re yo u n e e d it w h e n
yo u w a nt it .

15
 Email Forwardin g
With Email For warding , we send your BigPo nd emails (including
broadband usage aler ts and imp or tant ser vice notices) o n to another
address for you . S o if you have a work email address that you che ck all
the time , you can read all your BigPo nd emails there to o .

Alternatively, emails can be auto matically for warde d to your

@bigp ond .co m account , so that you o nly ne e d to manage the o ne
mailb ox .

Get E x ternal Mail

G e t E x t e r na l M ail is simil a r t o Em ail Fo r w a rding , b u t in reve r se . I t
co ll e c t s e m ails f r o m yo u r o t h e r a d d re sse s a n d b r ings t h e m t o yo u r
B ig Po n d m ail b o x . Again , it m e a ns yo u o n l y n e e d t o c h e ck o n e m ail b o x ,
eve n if yo u have l o t s o f dif f e re nt e m ail a cco u nt s . A n d , if yo u’re
t r ave lling , it m e a ns yo u c a n use yo u r B ig Po n d We b M ail a cce ss t o m a n ag e
t h e m a j o rit y o f yo u r e m ails . All yo u n e e d is int e r n e t a cce ss .

Premium Mail
B ig Po n d Pre miu m M ail is a n e xciting n e w se r v ice d e sig n e d f o r b usin e ss
p e o p l e o n t h e m ove . I t co m b in e s t h e f re e d o m o f We b M ail wit h t h e
v a ri o us o r ga nisati o na l t o o ls o f Micr o s o f t O u t l o o k 20 03 s o t h a t yo u c a n
m a nag e yo u r e m ail , a p p o int m e nt s , co nt a c t s a n d c a l e n d a r f r o m a ny w h e re
wit h we b a cce ss . Yo u c a n use t h e se r v ice wit h yo u r d e sk t o p co m p u t e r,
l a p t o p , o r a ny o t h e r we b - e n a b l e d d ev ice su c h a s a suit a b l e PDA , m o b il e
p h o n e o r o t h e r ha n d h e l d u nit . B e t t e r s till , yo u c a n a u t o m a tic a ll y
s y n ch r o nise t h e d at a o n yo u r e lig ib l e d ev ice s wit h t h e d a t a h e l d o n lin e
by t h e se r vice . N ow t ha t ’s a m o b il e o f f ice !

P O N D P O I NT S

• You can or ganise all your mail services at

w w w. bigp o n d . co m /e mail Look under ‘ Email E x tras ’.

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17
18
Lookin g after
your S ecurit y
As long as you’re connected to the internet,
the internet is connected to you.

why securit y matters so much

T h e int e r n e t is a n a m azing win d ow t o t h e wo r l d . S o , w hil e se c u r it y
issu e s sh o u l d n’t st o p yo u e nj oying t h e v ie w, l e av ing yo u r ‘ win d ow ’ wid e
o p e n isn’t t h e b e st p re c a u ti o n .

O n lin e crim e r a ng e s f r o m s t u p id v a n d a lism t o o u t r ig ht t h e f t . Eve n a n

a n n oying e m ail wo r m v ir us c a n c a use yo u h e a d a c h e s a n d p o t e ntia ll y
l e a d t o h e av y e xce ss us ag e c h a r g e s u ntil yo u g e t r id o f it .

what to watch out for

O n lin e crimina ls a n d v a n d a ls h ave co m e u p wit h seve r a l w ays t o sp o il
eve r yo n e e lse’s int e r n e t e x p e r ie n ce . N o d o u b t t h ey ’ll co m e u p wit h
m o re . B u t we ke e p a sh a r p l o o ko u t – a n d we o f f e r p l e nt y o f a d v ice a n d
se r vice s t o h e l p yo u p r o t e c t yo u r se l f. S o d o n’t l e t t his ‘r o gu e s ga ll e r y ’
f re a k yo u o u t . I t ’s j ust im p o r t a nt t h a t yo u’re aw a re o f t h e r isk s .

N on - genuine websites
S o m e crimina ls cre at e a u t h e ntic l o o king we b sit e s t h a t a p p e a r t o o f f e r
l e g itim at e g o o ds a n d se r v ice s . ( T his is s o m e tim e s k n ow n a s ‘p hishing ’.)
H oweve r, t h e se sit e s a re sim p l y d e sig n e d t o s t e a l cre dit c a rd a n d e m ail
d e t ails , wit h n o int e nti o n o f p r ov iding w h a t yo u p ay f o r.

Hoa x emails
We b crimina ls have a ls o b e e n k n ow n t o circ u l a t e e m ails t h a t a p p e a r t o
co m e f r o m a l e g itim at e co m p a ny. Using a v a r ie t y o f (f a lse) re a s o ns , t h ey
will a sk yo u t o co n f ir m yo u r a cco u nt d e t ails , p a ss wo rd s a n d s o o n by
e it h e r re t u r n e m ail o r v ia a we b p ag e .

I t is hig h l y u n like l y t h a t a co m p a ny wo u l d eve r n e e d yo u t o co n f ir m

yo u r co n f id e ntia l in f o r m a ti o n – a n d ce r t ain l y n o t ove r t h e int e r n e t .

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 These scams are usually a way of gathering confidential information from
unwary web users. BigPond never asks members to email us their personal
details, or click through to a website to confirm any of their account details.

Hackers
Hackers try to use their computer skills and special sof tware to gain
unauthorised access to your computer. If they do get past your security
systems, they can do whatever they like. This can include stealing files,
personal information and financial records, gaining access to your BigPond
service, or simply destroying your computer. The ef fects can be devastating,
time-consuming and expensive.

S pam
S p a m is sim p l y u ns o licit e d e l e c t r o nic m ail . S e n ding sp a m is n ow ill e ga l
in m a ny co u nt rie s (in cl u ding Aus t r a lia), a n d is sp e cif ic a ll y b a n n e d by
m a ny m o re I S Ps (in cl u ding B ig Po n d). I t ’s a n n oying , tim e - co nsu ming ,
o f t e n o f f e nsive , a n d w a s t e s yo u r us ag e a ll ow a n ce .

Our recommendation is that you never reply to spam, even if the message
offers you an opt-out link. Feedback simply lets the spammer know that your
address is valid, so they will continue sending you their junk and selling
your address to others.

Worms and other viruses

Viruses are software applications that ‘infect’ computers. They can be
written to perform almost any function once they’ve gained access to your
system. Worms are viruses that spread themselves across a network. They’re
very common as email-borne viruses.

Once installed, a worm can steal addresses from your contacts lists and
spread itself to your friends’ and colleagues’ computers. Along with the
inconvenience and embarrassment, all those emails can generate high levels
of excess usage on your account.

Trojans and ‘ spy ware ’

A trojan is a piece of sof t ware that usually hides within a legitimate looking

20
application or utility to gain entr y into your computer system. Once you
install the host sof tware, the trojan can launch itself and go to work .

Trojans might do any of the things that a human hacker would – or they
may simply provide a hacker with a means of easy access . Spy ware is
similar to a trojan , although usually less damaging. It will install itself o n
your system and send rep or ts o n your co mputer ac tivit y back to its host .

Either kind of infection has the potential to generate huge levels of excess
usage on your BigPond account , either by uploading your data to the
thieves or by using your computer as a ser ver for ongoing illegal activit y.

how to protect yourself

T hat ’s q uit e a r a ng e o f int e r n e t se c u r it y t h re a t s . D o n’t l e t t h e m sc a re
yo u t h o ug h . Ta ke t h e se se nsib l e p re c a u ti o ns a n d t h e c h a n ce s a re yo u’ll
n eve r e n co u nt e r a p r o b l e m m o re se r i o us t h a n h av ing t o d e l e t e a
d o u b t f u l e m ail . B u t w h a t eve r yo u d o , d o n’t d o n o t hing.

Install firewall software

We c a n’t re co m m e n d t his s t e p s t r o ng l y e n o ug h . A p r o p e r l y co n f igu re d
a n d u p - t o - d at e f irew a ll will h e l p p r o t e c t yo u r co m p u t e r f r o m h a c ke r s ,
t r o j a ns , spy w a re , usag e t h e f t a n d o t h e r t h re a t s . T h e re a re a n u m b e r o f
p o p u l a r f irew a ll p r o d u c t s t h a t yo u co u l d p u rc h a se , in cl u ding a
su b scrip ti o n t o t h e B ig Po n d Pe r s o n a l Fire w a ll S e r v ice . Yo u c a n f in d o u t
m o re u n d e r ‘ B ig Po n d S e c u r it y S e r v ice s’ o n t h e f o ll owing p ag e s , o r by
visiting w w w. b igp o n d . co m /se c u r it y

Keep your B i gP ond password secret

I t is like a c a sh m a chin e PI N f o r yo u r int e r n e t a cce ss a n d a cco u nt d e t ails .
Fo r a d d e d se c u rit y, yo u sh o u l d c h a ng e t o a n e w p a ss wo rd eve r y m o nt h
o r s o . I t ’s e a s y t o d o . Jus t c h e c k t h e FAQ se c ti o n o n yo u r I ns t a ll a ti o n CD ,
o r visit w w w. b igp o n d . co m / h e l p f o r m o re in f o .

21
 Install AntiVirus software
fro m a reputable provider and ke ep it up to date. Again , there are several
p o pular brands around , including PC- cillin Internet Se curit y Suite , Panda
AntiVirus , F- Prot , NOD32 AntiVirus , Nor to n Internet Se curit yTM and
others . You can search the web for more. O r, if you want easy, ef fe c tive
and low- cost AntiVirus pro duc ts , che ck out ‘ BigPo nd Se curit y Ser vices’
on the following pages or visit w w w. bigp o nd .co m /se curit y

D on ’ t provide your details

Pe r s o na l , f ina n cia l , e m ail o r o t h e r wise – a cr o ss t h e int e r n e t u n l e ss yo u
k n ow a n d t r ust t h e p e o p l e o r co m p a ny invo l ve d .

Ne ver give your email address

I n a p u b lic f o r u m su ch a s a c h a t r o o m o r n e w sgr o u p . S p a m m e r s a n d
o t h e r int e r n e t crimina ls co ns t a nt l y sc a n t h e se sit e s a n d ‘h a r ve s t ’ v a lid
e m ail a d d re sse s .

Always look for the closed lock ‘ S ecure link ’ icon

A n d a n ‘ht t p s: // ’ U R L in yo u r b r ow se r win d ow
b e f o re yo u p r ovid e d e t ails o n a we b sit e . T h e
‘ S e c u re lin k ’ ico n is usu a ll y f o u n d in t h e b o t t o m
rig ht - ha n d co r n e r o f yo u r b r ow se r. N eve r eve r
p r ovid e yo u r d e t ails ove r a n o n - se c u re we b lin k .

D on ’ t trust email attachments – e ver

I f yo u d o n’t k n ow t h e se n d e r, d e l e t e t h e e m ail im m e dia t e l y. A n d eve n if
yo u d o t r ust t h e se n d e r, co py a ny a t t a c h m e nt s t o yo u r d e sk t o p s o t h a t
yo u r a ntivir us s o f t w a re c a n c h e c k t h e m f ir s t .

Close any unused open ports

Ports are numbers that your computer’s operating system (Microsoft ®
Windows XP, Mac OS X , etc) uses to ‘address’ its communications with external
services. Your web browser will be assigned a port for internet traffic, and
your email software will have its own port for sending and receiving messages.

22
Ports are usually left open by default. And hackers can use the open port
numbers as a way to gain access to your computer. Once again, the answer is
firewall software. A firewall should block the majority of your computer’s
open ports automatically – but you should check the software documentation
to make absolutely sure that you are being protected.

Consider a content filter

A s a m e m b e r o f t h e I nt e r n e t I n d us t r y A ss o cia ti o n’s (IIA ) Fa mil y Fr ie n d l y
I S P p r o gr a m , B ig Po n d su p p o r t s t h e co nt e nt f il t e r s e n d o r se d by t h e IIA
a n d t e st e d by t h e C S I R O. T h ey a re a gre a t w ay o f b l o c king a cce ss t o
u nsuit a b l e sit e s a n d t h e ir co nt e nt .

M onitor your usage

I f yo u se e a n u n e x p e c t e d j u m p in yo u r m o nt h l y us ag e , it m ay g ive yo u
a n e a r l y in dic ati o n t ha t s o m e t hing is a miss . R e m e m b e r t h a t u n d e r t h e
B ig Po n d B r o a d b a n d Te r ms & C o n diti o ns , yo u a re re sp o nsib l e f o r
p r o t e c ting yo u r B ig Po n d a cco u nt a n d p aying f o r a ny us ag e a ccr u e d o n
it . (S e e t h e n e x t se c ti o n o f t his guid e .)

network securit y
B ig Po n d p r ovid e s s o m e n e t wo r k- l eve l se r v ice s t o h e l p p r o t e c t yo u a n d
yo u r co m p u t e r. T h e se in cl u d e :

Network S pam Filter

Our mail ser vers will automatically block incoming email from known spam
senders. This ‘coarse’ filter stops obvious spam from clogging our systems
and provides you with some relief from annoying or of fensive email.

Network Email Virus Filter

We a ls o a u t o m atic a ll y sc a n in co ming e m ails f o r t h e m o s t p rev a l e nt
e m ail - b o r n e vir use s – a n d re j e c t t h e m b e f o re t h ey re a c h o u r se r ve r.
Yo u sh o u l d n o t e t hat t his f il t e r o n l y sc a ns f o r t h e m o s t p rev a l e nt v ir use s .
O l d e r, n ewe r a n d l e ss co m m o n v ir use s m ay n o t b e d e t e c t e d .

23
 BigPond Securit y Services
W hil e o u r n e t wo r k- l eve l f il t e r s p r ov id e b a sic p r o t e c ti o n , yo u sh o u l d
se ri o usl y co nsid e r p u rc h a sing s o f t w a re f il t e r s t h a t will p r ov id e
e n ha n ce d se c u rit y.

I f yo u’d like e a s y, e f f e c tive s o l u ti o ns t h a t d o n’t re q uire yo u t o c h o o se ,

inst a ll a n d m aint ain yo u r ow n s o f t w a re , B ig Po n d S e c u r it y S e r v ice s a re
id e a l . We p r ovid e in d us t r y- l e a ding se c u r it y s o l u ti o ns t h a t a re ke p t u p
t o d at e a u t o m atic a ll y f o r k n ow n v ir use s . A n d a ny f e e s f o r t h e dif f e re nt
se r vice s c a n j ust b e a d d e d t o yo u r B ig Po n d b ill , s o yo u c a n e nj oy t r u e
‘se t a n d f o r g e t ’ se c u rit y.

B i gP ond Personal Firewall

We p r ovid e in d ust r y- l e a ding M c Af e e ® Pe r s o n a l Fire w a ll Pl us™ a s a
co st - e f f e c tive m o nt h l y su b scr ip ti o n se r v ice t o h e l p yo u p r o t e c t yo u r
co m p u t e r f r o m ha cke r s , spy w a re a n d t r o j a ns . O n ce yo u’ve su b scr ib e d
t o B ig Po n d Pe r s o na l Fire w a ll a n d d ow n l o a d e d t h e s o f t w a re , a ll yo u r
u p gr a d e s a n d u p d at e s a re p r ov id e d a u t o m a tic a ll y.

B i gP ond S pam Filter

Using co m p l e x ch e ck s f o r su b j e c t f o r m a t s , key wo rd s a n d k n ow n
sp a m m e r s , o u r S p a m Fil t e r se n d s a ny susp e c t e m ails t o a S p a m f o l d e r
w hich is a cce sse d via We b M ail . I t h e l p s ke e p yo u r B ig Po n d I n b o x cl e a r
f o r l e g itim at e m ail . Yo u c a n c h e c k t h e S p a m f o l d e r if yo u wish , o r j us t
l e ave it t o cl e a r it se l f a f t e r 7 d ays .

B i gP ond Email Virus Filter

T h e B ig Po n d Em ail Vir us Fil t e r use s t h e aw a rd - win ning S o p h o s Eng in e
t o h e l p st o p e m ail - b o r n e wo r ms , t r o j a ns a n d o t h e r v ir use s f r o m e nt e r ing
yo u r m ail b o x . Again , a ll u p gr a d e s a n d u p d a t e s a re m a n ag e d f o r yo u by
B ig Po n d , b e hin d t h e sce n e s .

B i gP ond D esktop AntiVirus

N o t a ll vir use s a re sp re a d t h r o ug h e m ail . D ow n l o a d s , disk s , we b sit e s ,

24
co m p re sse d f il e s a n d eve n l a r g e e m ail a t t a c h m e nt s (ove r 10 M B) c a n
hid e a vir us . B ig Po n d D e sk t o p A ntiVir us use s in d us t r y- l e a ding M c Af e e ®
Vir us S c a n™ s o f t w a re t o c h e c k f o r spy w a re , key l o g g e r s , t r o j a ns a n d f il e s
t hat yo u r B ig Po n d Em ail Vir us Fil t e r c a n’t , p r ov iding yo u wit h
co m p re h e nsive p r o t e c ti o n f o r a l ow m o nt h l y f e e .

Want to know more?

Yo u c a n f in d m o re S e c u r it y in f o r m a ti o n a n d d e m o ns t r a ti o ns a t w w w.
b igp o n d . co m / h e l p Clicking t h e S e c u r it y lin k will l e a d yo u t o a we a l t h o f
in f o r m ati o n a b o u t t h re a t s a n d p r o t e c ti o n .

To su b scrib e t o a ny B ig Po n d S e c u r it y S e r v ice s , v isit w w w. b ig p o n d . co m /

se c u rit y

T h e re a re a ls o a n u m b e r o f ve r y g o o d se c u r it y s o f t w a re sp e cia lis t s
a r o u n d w hich yo u c a n f in d by se a rc hing t h e we b f o r t e r ms like ‘a ntiv ir us’
– o r by ch e cking t h e sh e l ve s a t a ny co m p u t e r sh o p .

P O N D P O I NT S
• S ecurit y is no secret.
You can find out all about securit y issues and solutions
at th e Learnin g Centre , part of th e B i g P ond Help Centre at
w w w. b igp o n d . co m / h e l p

25
26
Looking after
your usage
what is usage any way ?
Usag e is sim p l y t h e a m o u nt o f d a t a t h a t f l ow s b e t we e n yo u r co m p u t e r
a n d t h e int e r n e t . I t in cl u d e s eve r y t hing f r o m t h e tiny sig n a l t h a t t r ave ls
f r o m yo u r m o use t o a lin k o n a we b sit e in t h e U. S . , t o t h e s t re a ming
m ovie p r o m o t hat yo u w a t c h a s a re su l t .

H e re’s a r o ug h guid e t o h ow us ag e c a n g e t g e n e r a t e d :

HTM L Em ail 0 . 0 25M B

Em ail At t a c h m e nt (. d o c f il e) 0 . 5M B *
We b Pag e 0 . 0 5M B
M P3 M usic Fil e 4MB
M ovie Tr ail e r 30MB
O n lin e Ga m e Pl ay 16 M B p e r h r
St re a ming Vid e o ^ 24 M B p e r h r

Pl e a se n o t e t hat t h e se f igu re s a re j us t a guid e .

* Em ail at t a ch m e nt s c a n v a r y e n o r m o usl y, a n d co u l d b e u p t o 5M B e a c h
– if n o t m o re .

^St re a ming m e dia usag e v a r ie s wit h t h e sp e e d . T h e m o re kil o by t e s p e r

se co n d , t h e m o re m e ga by t e s p e r h o u r.

R e m e m b e r, usag e a ccr u e s f o r u p l o a d s (d a t a yo u se n d) a s we ll a s
d ow n l o a ds (d at a yo u re ce ive). D ow n l o a ding o cc u r s eve r y tim e yo u
a cce ss t h e int e r n e t in a ny w ay – w h e t h e r yo u’re b r ow sing we b sit e s ,
ch e cking t h e l o c a l n ew s , o r v isiting a c h a t sit e .

S o a l m o st a ny tim e yo u sp e n d o n lin e will in c u r us ag e . T h e o n l y e xce p ti o n

we c a n t hin k o f is w h e n yo u v isit t h e B ig Po n d sit e o r v ie w co nt e nt o n o u r
e xcl usive ‘u n m e t e re d ’ c h a n n e ls . Yo u’ll f in d m o re a b o u t t h o se u n d e r
‘ E x t r a st u f f ’ l at e r in t his guid e .

27
 how and why to monitor your usage
M oving d at a b a ck a n d f o r t h ove r t h e int e r n e t co s t s m o n ey. T h a t ’s w hy
we a ll ow a ce r t ain a m o u nt o f m o nt h l y us ag e in p r o p o r ti o n t o yo u r p l a n
f e e . Yo u r B ig Po n d B r o a d b a n d m o nt h l y co n n e c ti o n f e e s wo n’t b e a f f e c t e d
if yo u e xce e d t his a m o u nt , b u t (d e p e n ding o n w h a t p l a n yo u a re o n) we
m ay cha r g e e xce ss usag e f e e s f o r t h e e x t r a m e ga by t e s use d . I f yo u a re
o n a n U n limit e d * AD S L p l a n , yo u will n o t b e c h a r g e d e xce ss us ag e f e e s ,
b u t sp e e ds will b e sl owe d t o 6 4 k b p s a f t e r 10 G B o f us ag e in a sing l e
m o nt h . ( T h e se r vice m ay n o t b e use d f o r u n a u t h o r ise d p u r p o se s , a s se t
o u t in t h e Acce p t a b l e Use Po lic y.)

S o m o nit o ring yo u r e stim a t e d us ag e is a gre a t id e a . I t mig ht eve n h e l p

yo u sp o t a vir us in f e c ti o n b e f o re it g e t s o u t o f h a n d (se e t h e S e c u r it y
se c ti o n e a r lie r).

N ow, it ’s a l m o st im p o ssib l e t o ke e p a r u n ning t o t a l o f yo u r us ag e in yo u r

h e a d . B u t we d o p r ovid e a co u p l e o f t o o ls t o h e l p m a ke m o nit o r ing yo u r
usag e e a s y…

Usage notice emails

T h e sim p l e st w ay t o t r a c k yo u r us ag e is t h r o ug h t h e e m ail n o tice s t h a t
we se n d t o yo u r B ig Po n d B r o a d b a n d e m ail a d d re ss w h e n yo u r e s tim a t e d
usag e hit s 5 0 % , 75% , 10 0 % , 125% , 175% a n d 25 0 % o f yo u r m o nt h l y
a ll ow a n ce . O n U n limit e d * AD S L p l a ns , we se n d a n e m ail w h e n yo u r
e stim at e d usag e hit s 8 GB (sp e e d s will b e sl owe d t o 6 4 k b p s a f t e r 10 GB o f
usag e in a sing l e m o nt h . T h e se r v ice m ay n o t b e use d f o r u n a u t h o r ise d
p u r p o se s , a s se t o u t in t h e Acce p t a b l e Use Po lic y).

T h e se e m ail re min d e r s a re o n e ve r y g o o d re a s o n w hy yo u n e e d t o c h e c k
yo u r B ig Po n d B r o a d b a n d e m ail a d d re ss eve r y d ay (e it h e r dire c t l y o r
wit h Em ail Fo r w a rding ). I f yo u g e t a 5 0 % a l e r t a n d it ’s o n l y t h e 5t h o f t h e
m o nt h , f o r e x a m p l e , yo u m ay h ave a p r o b l e m . Yo u c a n use t h e w a r ning
t o limit yo u r usag e a n d t hin k a b o u t c h a ng ing p l a ns – o r disco n n e c t yo u r
m o d e m a n d st a r t l o o king f o r a v ir us .

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B roadband usage monitor
A n e a s y, o n lin e w ay t o c h e c k yo u r Cu r re nt Es tim a t e d Acco u nt Us ag e is
wit h o u r B r o a d b a n d Us ag e M e t e r – f o u n d u n d e r My B ig Po n d a t w w w.
b igp o n d . co m

H oweve r, yo u sh o u l d n’t re l y s o l e l y o n t h e Us ag e M e t e r f o r a n a cc u r a t e
re co rd o f yo u r a c t u a l us ag e . D e sp it e o u r b e s t e f f o r t s , it m ay n o t b e
a cc u r at e a ll t h e tim e .

Yo u c a n a ls o use t h e Us ag e M e t e r t o co m p a re yo u r his t o r ic a l m o nt h l y
a n d d ail y usag e f o r t h e p a s t 6 m o nt hs . J us t n o t e t h a t t h e se his t o r ic a l
re co rds a re o n l y u p d a t e d m o nt h l y, s o yo u sh o u l d n eve r use t h e m t o
ch e ck yo u r c u r re nt usag e .

usage traps and how to avoid them

W h e n yo u have a hig h - sp e e d b r o a d b a n d a cco u nt , us ag e c a n b uil d u p
ve r y q uick l y. I t ’s wo r t h m a king su re e a c h use r o n yo u r a cco u nt k n ow s
w hat c a use s usag e – a n d h ow t o avo id t h e t r a p s t h a t c a n l e a d t o a n
u n p l e a sa nt e xce ss usag e su r p r ise .

Yo u sh o u l d a ls o b e aw a re j us t w h a t yo u r o p e r a ting s ys t e m a n d o t h e r
s o f t w a re mig ht d o a u t o m a tic a ll y. Win d ow s XP, f o r e x a m p l e , is d e sig n e d
t o ch e ck f o r u p d at e s o n a re gu l a r b a sis – t h e n d ow n l o a d t h e m wit h o u t
a sking yo u . ( A n d re ce nt u p d a t e s h ave b e e n m o re t h a n 15 0 M B !) Yo u m ay
w a nt t o ch e ck yo u r s o f t w a re use r guid e s , a n d se e h ow t o t u r n t his
f e at u re o f f.

29
 D IY e xcess usage
Yo u c a n g e n e r at e hig h us ag e yo u r se l f, if yo u e nj oy a l o t o f :

• o n lin e ga m e p l ay

• st re a ming vid e o a n d a u di o

• f il e sha ring (se e n e x t p ag e)

• d ow n l o a ding l a r g e f il e s

• g e n e r a l we b b r ow sing o n a l ow - us ag e p l a n

• se n ding a n d re ce iving l a r g e e m ails

I f a ny o f t h e se t hings a re c a using yo u e xce ss us ag e c h a r g e s , t h e n yo u

m ay wish t o cha ng e t o a p l a n t h a t l e t s yo u d o t h e t hings yo u e nj oy.
Ch o o sing a n ew p l a n is e a s y. S e e t h e n e x t se c ti o n o f t his G uid e f o r
d e t ails .

S neak y e xcess usage

S o m e usag e a ccr u e s w h e n yo u l e a s t e x p e c t it . T his c a n in cl u d e :

• ‘p ush’ a d ve r tising

• f il e s f r o m m ail , n ew sgr o u p a n d c h a t sit e s

• using d ow n l o a d m a nag e r s

• st r aying o u t o f a B ig Po n d u n m e t e re d we b c h a n n e l (by clic king o n a

lin k , f o r e x a m p l e). M o s t l y, yo u c a n avo id t his kin d o f e xce ss us ag e by
cl o sing yo u r we b b r ow se r w h e n yo u d o n’t n e e d it .

Other e xcess usage

U n f o r t u nat e l y, p e o p l e h ave d ev ise d a n u m b e r o f w ays t o w a s t e a n d /o r
st e a l yo u r usag e :

• f il e sha ring p r o gr a ms

• vir use s

• o n lin e crim e

30
Fil e sha ring p r o gr a ms c a n t u r n yo u r co m p u t e r int o a se r ve r f o r o t h e r
f il e sha re r s t o a cce ss . A n d eve r y tim e a f il e sh a re r g e t s a f il e f r o m yo u r
co m p u t e r, yo u in c u r us ag e f o r t h e u p l o a d .

S o m e f il e sha ring p r o gr a ms will ke e p se r v ing u p d a t a eve n a f t e r yo u

t hin k t h ey ’ve cl o se d . O t h e r s will t u r n yo u r co m p u t e r int o a kin d o f f il e
se r ving se a rch e ng in e . A n d s till o t h e r s will ins t a ll spy w a re t h a t u p l o a d s
re p o r t s o n yo u r we b b r ow sing h a b it s .

A s disc usse d in t h e S e c u r it y se c ti o n e a r lie r, v ir use s o r o n lin e cr im e

co u l d use u p yo u r e ntire us ag e a ll ow a n ce wit hin h o u r s .

To avo id t his o cc u r ring – ins t a ll a f ire w a ll !

P O N D P O I NT S

• U sage monitoring does more than help you add up

megaby tes. A mysterious usage increase could be your first
clue to an intrusion or abuse. Spotting it early could save
you a fortune (and all your personal data).
• D on ’ t wait for a crisis to start learnin g about usag e .
Th ere ’ s an e xcellent tutorial , plus FAQ s , tips and info in
our Help Centre ‘ S ettin gs ’ section .
Visit w w w. b igp o n d . co m / h e l p /S e t tings /M a n ag e my Us ag e

31
32
Lookin g after
y our B i g pond account
Managin g your B i gP ond account is eas y and fle xible . And th e
ke y to it all is th e M y B i g P ond part of www. bi gpond. com

managing your membership

My B ig Po n d g ive s yo u se c u re we b a cce ss t o a l m o s t a ll yo u r a cco u nt
d e t ails s o yo u c a n l o g in a n d m a ke c h a ng e s w h e n eve r it suit s yo u . Fo r
e x a m p l e , yo u c a n:

• u p d at e yo u r re co rds a n d co nt a c t d e t ails

• m a nag e yo u r Ad diti o n a l S e r v ice s (se e ‘ M o re s t u f f ’ o n p ag e 72)

• m a nag e yo u r B ig Po n d e m ail su b scr ip ti o ns (se e ‘ E x t r a s t u f f ’ o n

p ag e 6 6)

• o rd e r a n ew m o d e m

• f re e yo u r AD S L se r vice s wit h B ig Po n d B r o a d b a n d AD S L wit h

H o m e Wi - Fi

Yo u c a n a ls o cha ng e s o m e t hings q uic k l y a n d e a sil y.

Chan ge your plan

I f yo u f in d yo u r B ig Po n d p l a n isn’t wo r king f o r yo u , j us t s wit c h t o a
dif f e re nt o n e . I t ’s t h e e a s y w ay t o avo id u n n e ce ss a r y us ag e c h a r g e s ,
a n d g e t t h e b e st v a l u e f r o m yo u r B ig Po n d M e m b e r ship . (S o m e p l a ns m ay
b e e xcl u d e d . Yo u c a n c h e c k f o r t h e l a t e s t in f o r m a ti o n o n t h e Ch a ng e My
Pl a n p ag e u n d e r My B ig Po n d , a t w w w. b ig p o n d . co m).

T h e re a re n o s witching c h a r g e s o r o t h e r a d minis t r a ti o n f e e s invo l ve d –

u n l e ss yo u j o in e d B ig Po n d t h r o ug h a sp e cia l o f f e r t h a t p re cl u d e s
cha ng ing t o ce r t ain p l a ns . A n d yo u c a n s wit c h p l a ns a s o f t e n a s o n ce
p e r b illing p e ri o d .

Yo u eve n have a ch o ice o f w h e n yo u r n e w p l a n will t a ke e f f e c t . I f yo u

w a nt t o cha ng e rig ht aw ay, yo u r n e w p l a n c a n t a ke e f f e c t f r o m mid nig ht
t hat d ay. Yo u c a n a ls o c h o o se t o c h a ng e f r o m t h e f ir s t o f t h e n e x t m o nt h
t o m a ke m a nag ing yo u r b ills sim p l e r. O r yo u c a n sp e cif y a d a t e in t h e

33
 n e a r f u t u re – say t h e f ir s t d ay o f t h e sc h o o l h o lid ays – a n d h ave yo u r
n ew p l a n kick in t h e n .

Chan ge your password

Changing your password isn’t o nly simple , it’s also a go o d idea . For
se curit y reasons , you should change your password ever y couple of
months or so. Your password can’t b e more than 8 charac ters lo ng and
there are a few words and keyb oard symb ols that you can’t use. You’ll
find all the guidelines o n the Change My Password scre en at My BigPo nd .

I f yo u’re using a n AD S L m o d e m r o u t e r (a ny AD S L m o d e m c u r re nt l y
su p p lie d by B ig Po n d): R e m e m b e r t o u p d a t e yo u r p a ss wo rd d e t ails in t h e
m o d e m co n f igu r ati o n p ag e b e f o re yo u n e x t co n n e c t t o t h e int e r n e t .
(R e f e r t o H ow d o I cha ng e t h e p a ss wo rd o n my m o d e m p ag e 55 o f t his
G uid e .) Yo u will a ls o n e e d t o u p d a t e yo u r e m ail clie nt (e .g. O u t l o o k
E x p re ss) l o g in in f o r m a ti o n . Ch e c k t h e FAQ se c ti o n o f t h e B ig Po n d
I nst a ll ati o n CD f o r d e t ail e d ins t r u c ti o ns .

If you have B i gP ond Wireless B roadband :

R e m e m b e r t o o p e n t h e B ig Po n d Wire l e ss B r o a d b a n d C o n n e c ti o n
M a nag e r o n yo u r d e sk t o p a n d u p d a t e yo u r p a ss wo rd d e t ails b e f o re yo u
n e x t co n n e c t t o t h e int e r n e t . Yo u’ll a ls o n e e d t o u p d a t e yo u r e m ail clie nt
(e .g. O u t l o o k E x p re ss) l o g in in f o r m a ti o n . Ch e c k t h e FAQ se c ti o n o f t h e
b igp o n d . co m H e l p Ce nt re f o r d e t ail e d ins t r u c ti o ns .

managing additional mailboxes

M o st o f o u r b r o a d b a n d p l a ns a ll ow yo u t o h ave a d diti o n a l m ail b o xe s o n
yo u r a cco u nt . Ad diti o na l m ail b o xe s m e a n yo u c a n cre a t e se p a r a t e e m ail
a d d re sse s t o h e l p yo u m a n ag e in co ming e m ails , o r t o g ive o t h e r p e o p l e
in yo u r h o use h o l d o r b usin e ss t h e ir ow n e m ail a d d re sse s .

I f yo u’re t h e Prim a r y Use r (t h e ow n e r) o f t h e B ig Po n d a cco u nt , yo u c a n

a d d , re m ove a n d u p d at e d e t ails f o r a ny o f t h e a d diti o n a l m ail b o xe s yo u
cre at e . Just l o g int o My B ig Po n d , u n d e r ‘ My Em ail’, t o m a ke t h e c h a ng e s .

34
Yo u r a d diti o na l m ail b o x ow n e r s c a n a ls o l o g int o My B ig Po n d using t h e ir
use r na m e a n d p a ss wo rd , a n d t h e n u p d a t e t h e ir ow n d e t ails if t h ey wish .
H oweve r, t h ey d o n’t g e t t o a d d o r d e l e t e t h e mse l ve s (o r a ny o f yo u r
o t h e r m ail b o xe s).

your BigPond bill

We g ive yo u a co u p l e o f h a n d y o p ti o ns f o r m a n ag ing yo u r B ig Po n d
cha r g e s s o yo u c a n ch o o se t h e o n e t h a t wo r k s b e s t f o r yo u . Yo u c a n
ch o o se t o re ce ive yo u r B ig Po n d B ill se p a r a t e l y o r wit h yo u r o t h e r Te ls t r a
se r vice s in o n e b ill:

35
 B i gP ond B ill
Yo u r B ig Po n d cha r g e s co m e o n t h e ir ow n s t a t e m e nt (se p a r a t e f r o m a ny
o t h e r Te lst r a p r o d u c t s yo u m ay h ave) – a n d yo u c a n c h o o se t o re ce ive it
a s a p a p e r b ill in t h e p o s t , o r a s a n e l e c t r o nic b ill v ia e m ail (we c a ll t his
a n ‘e b ill’ ).

I f yo u ch o o se a p a p e r b ill , yo u c a n p ay using:

• B Pay

• b y cre dit c a rd w h e n yo u l o g in t o My B ig Po n d (w w w. b ig p o n d . co m /

my b igp o n d / )

• b y cre dit c a rd ove r t h e p h o n e

• b y ch e q u e o r m o n ey o rd e r.

(B ig Po n d Ea s yPay Au t o m a tic is n o t av ail a b l e if yo u c h o se B ig Po n d p a p e r

b ill .)

I f yo u’d r at h e r re ce ive a n e b ill , yo u c a n p ay using:

• B ig Po n d Ea s yPay Au t o m a tic (we use d t o c a ll t his ‘dire c t d e b it t o cre dit

c a rd ’ )

• b y B PAY

• b y cre dit c a rd w h e n yo u l o g in t o My B ig Po n d (w w w. b ig p o n d . co m /
my b igp o n d / )

• b y cre dit c a rd ove r t h e p h o n e , o r

• b y ch e q u e o r m o n ey o rd e r.

Telstra B ill
I f yo u ch o o se Te lst r a B ill , yo u r B ig Po n d c h a r g e s a re co m b in e d int o o n e
b ill a l o ng wit h yo u r o t h e r Te ls t r a p r o d u c t s a n d se r v ice s .

Yo u c a n re ce ive t his by p o s t , o r sig n u p f o r O n lin e B illing a t w w w. t e ls t r a .

co m /my a cco u nt /

Yo u c a n p ay yo u r Te lst r a B ill by using:

36
• B PAY

• T e lst r a Ea s yPay (dire c t d e b it )

• c re dit c a rd ove r t h e p h o n e o n 13 0 0 3 6 9 6 6 6 o r by int e r n e t (v isit w w w.

t e lst r a . co m /my a cco u nt / )

• P o st b ill p ay - by c a sh , c h e q u e o r cre dit c a rd , in p e r s o n a t a ny Po s t

O f f ice , via t h e Po st b ill p ay H o m e Pag e (ht t p: //w w w. p o s t b ill p ay. co m .
a u / ) o r ove r t h e p h o n e o n 13 18 16

• b y p o sting a p ay m e nt slip wit h yo u r c h e q u e m a d e p ay a b l e t o Te ls t r a .

T h e re’s a re - usa b l e e nve l o p e p r ov id e d wit h yo u r b ill , o r yo u a d d re ss
yo u r ow n t o GP O B o x 9 9 01 , M e l b o u r n e VI C 3 0 01 .

• a t a ny Co l e s S u p e r m a r ke t using t h e S e r v ice ATM

• a t a ny Te lst r a S h o p in p e r s o n by c a sh , c h e q u e o r cre dit c a rd .

if yo u eve r w a nt t o ch e c k o r c h a ng e yo u r b illing o p ti o n , o r a c tiv a t e

B ig Po n d Ea s yPay Au t o m a tic , j us t v isit t h e ‘ My B ill’ se c ti o n w h e n yo u l o g
in t o My B ig Po n d .

P O N D P O I NT S

• U se M y B i gP ond to get th e best out of your B i gP ond

M embers hip. It ’ s th e eas y way to ch oose th e best value
plan , add Additional S ervices , update your details and
so much more .

37
38
L ookin g after
your connection
Computers aren ’ t h uman – th e y just like to act that way
sometimes . S o h ere ’ s what to do if thin gs don ’ t go to plan .

troubleshooting tips
Le t ’s st a r t wit h t h e IT Pr o f e ssi o n a ls’ se cre t . T h e t e c h nic a l t e r m is
‘c ycling t h e e q uip m e nt ’. I t s o u n d s ve r y NA SA b u t , f o r t h e re s t o f us , it
j ust m e a ns ‘ t u r n it o f f, co u nt t o 5 , t h e n t u r n it o n again’. Yo u’ll b e a m aze d
h ow m a ny ir r ati o na l co m p u t e r p r o b l e ms t his c a n f i x .

W h e re p o ssib l e , t r y t o f o ll ow t h e co r re c t p r o ce d u re f o r p owe r ing d ow n

yo u r co m p u t e r, m o d e m o r o t h e r e q uip m e nt . A n d d o n’t l o se yo u r co o l .
T h e p owe r s witch is t h e re t o re s t o re yo u r p owe r, a s we ll a s yo u r
co m p u t e r ’s .

T h e o t h e r m a j o r ch e ck is yo u r se t u p . C a re f u ll y c h e c k t h a t eve r y p l ug
a n d wire is in t h e rig ht p l a ce , t h e r ig ht w ay r o u n d , a n d is s wit c h e d o n .

Trouble with your modem?

I f yo u’re having t r o u b l e wit h yo u r m o d e m , t r y t o e s t a b lish j us t h ow
m u ch it is o r isn’t wo r king.

• ch e ck t h e p owe r su p p l y f r o m t h e s o c ke t t o t h e m o d e m

• c h e ck t h e p h o n e se r v ice ( AD S L o n l y) – c a n yo u m a ke c a lls o n t h e
lin e?

• ch e ck t h e c a b l e se r vice (C a b l e o n l y) – c a n yo u w a t c h T V ?

• s e e w hat t h e m o d e m’s in dic a t o r lig ht s a re t e lling yo u (se e p ag e 47 o f

t his Guid e).

T his sh o u l d g ive yo u a g o o d id e a o f w h e t h e r t h e p r o b l e m is in t h e
m o d e m o r e lsew h e re .

Trouble with your Wireless B roadband M obile C ard?

Similarly, if you’re having trouble with your mobile card, see what the mobile
card’s indicator lights are telling you. (See page 12 of this Guide.)

39
 Trouble with your service ?
S o m e tim e s o u r se r vice s d o ‘g o d ow n’ – b u t it ’s a f air l y r a re eve nt a n d
it ’s b e co ming r a re r. Yo u sh o u l d o n l y susp e c t a se r v ice f ail u re if yo u r
se r vice ha s wo r ke d in t h e p a s t (i . e . it ’s n o t a n e w co n n e c ti o n).

I f yo u c a n g e t o n lin e , c h e c k o u r S e r v ice S t a t us p ag e s a t w w w. b ig p o n d .
co m / h e l p /se r vice st at us I f n o t , re s t a ssu re d t h a t we’ll b e m ov ing h e ave n
a n d e a r t h t o re m e d y a ny p r o b l e ms a t o u r e n d . S o b e a r wit h us , a n d t r y
yo u r co n n e c ti o n again in a n h o u r o r s o .

Trouble with your connection speed?

Yo u r se r vice sp e e d is su b j e c t t o a n u m b e r o f f a c t o r s , in cl u ding t h e
c a p a cit y a n d p o p u l a rit y o f we b sit e s , yo u r co m p u t e r co n f igu r a ti o n ,
n e t wo r k co ng e sti o n a n d yo u r p l a n’s m a x im u m sp e e d . B u t if yo u f in d t h a t
yo u r b r o a d b a n d sp e e ds a re n’t sp e e ding , it m ay b e t h a t yo u r co m p u t e r is
t r ying t o d o t o o m u ch a t o n ce . S h u t d ow n a ny a p p lic a ti o ns t h a t yo u’re
n o t using , s o t hat t h e co m p u t e r c a n p r o ce ss int e r n e t d a t a m o re
e f f icie nt l y.

I f t h e p r o b l e m is p e r sis t e nt , we c a n h e l p wit h a n u m b e r o f c h e c k s f o r
yo u r s yst e m se t u p u n d e r B ig Po n d S e t tings in t h e B ig Po n d H e l p Ce nt re .

where to find help

Yo u c a n f in d d e t ail e d h e l p:

• in t h e Tr o u b l e sh o o ting FAQ se c ti o ns s t a r ting o n t h e n e x t p ag e .

• o n yo u r B ig Po n d I nst a ll a ti o n CD.

• i n t h e B ig Po n d H e l p Ce nt re’s FAQ s , t u t o r ia ls , co n f igu r a ti o n guid e s a n d

m o re .

Just visit w w w. b igp o n d . co m / h e l p t o f in d w h a t yo u n e e d . I t ’s a gre a t

re s o u rce . A n d wit h se a rc h a b l e a cce ss t o ove r 1 , 0 0 0 use f u l a ns we r s , a ll
yo u n e e d t o d o is a sk t h e q u e s ti o n .

40
Where to get e ven more help
T h e se d ays , yo u c a n d r aw o n a l m o s t limit l e ss t e c h nic a l su p p o r t . Yo u’ll
f in d f rie n d l y, h e l p f u l a d v ice is av ail a b l e f r o m :

• e q uip m e nt m a n u f a c t u re r s’ we b sit e s – FAQ s , e m ail h e l p , a n d use r

f o r u ms

• u se r guid e s a n d m a n u a ls – o f t e n av ail a b l e f r o m m a n u f a c t u re r s’
we b sit e s

• I nt e r n e t Use r f o r u ms a n d c h a t sit e s . S e a rc h t h e we b t o f in d t h e se .

P O N D P O I NT S

• W e can ’ t give you a finer problem -solvin g tip than ‘ try

turnin g it off, th en back on again ’. That, and ‘ don ’ t lose
your cool’. It ’ s only a computer , after all .

41
42
T roubles h ootin g
FAQ s
O h no – we h oped you wouldn ’ t need this section . B ut now
that you ’ re h ere , let ’ s try and resolve your problem as
quickly as possible .

what ’ s here
T his FAQ se c ti o n is a limit e d h e l p a n d t r o u b l e sh o o ting guid e , d e sig n e d
t o g ive yo u q uick a ns we r s wit hin t h e sp a ce limit a ti o ns o f t his G uid e . I t ’s
divid e d int o:

• G e n e r a l B r o a d b a n d FAQ s
• G e n e r a l D evice FAQ s
• B ig Po n d B r o a d b a n d AD S L FAQ s
• B ig Po n d B r o a d b a n d C a b l e FAQ s
• B ig Po n d B r o a d b a n d AD S L o r C a b l e wit h H o m e Wi - Fi FAQ s
• B ig Po n d Wire l e ss B r o a d b a n d FAQ s

Yo u r B ig Po n d I nst a ll ati o n CD a ls o h a s a n FAQ se c ti o n , w h e re we’ve b e e n

a b l e t o in cl u d e f a r m o re d e t ail f o r m o s t o f t h e issu e s h e re . S o if yo u’re
still st u m p e d a f t e r re a ding t his se c ti o n , m a ke t h e CD yo u r n e x t s t o p .

I f yo u still c a n’t re s o l ve yo u r p r o b l e ms , yo u c a n co nt a c t us a t t h e
n u m b e r s b e l ow a n d we will b e h a p py t o h e l p:

Te ch nic a l su p p o r t
w w w. b igp o n d . co m / h e l p
133 933
(24 h o u r s , 7 d ays)

B illing a n d a cco u nt in f o r m a ti o n
w w w. b igp o n d . co m /my b ig p o n d
131 28 2
(8 a m t o 6 p m , M o n d ay t o Fr id ay)

43
 general broadband FAQs

1 . B i gP ond Support B oundaries

Wit h a ll t h e ch o ice s av ail a b l e t o co m p u t e r use r s , it ’s e sse ntia l f o r
B ig Po n d t o f o c us it s su p p o r t re s o u rce s o n t h e m o s t p o p u l a r s ys t e ms a n d
t h e ha rd w a re t hat we p r ov id e . I f we t r ie d t o cove r eve r y t hing , we j us t
co u l d n’t p r ovid e co m p re h e nsive su p p o r t in a ny sp e cif ic a re a .

S o , f o r b r o a d b a n d , o u r ‘ S u p p o r t B o u n d a r ie s’ cove r t h e m o d e ms a n d
s o f t w a re t hat we sp e cif y in o u r I ns t a ll a ti o n K it s , a n d t h e B ig Po n d
B r o a d b a n d n e t wo r k it se l f.

Fo r a co m p l e t e a n d u p d a t e d lis t o f B ig Po n d ’s su p p o r t b o u n d a r ie s ,
p l e a se ch e ck t h e f o ll owing we b p ag e s:

B i gP ond B roadband ADS L :

ht t p: //w w w. b igp o n d . co m /int e r n e t - p l a ns / b r o a d b a n d /a d sl /s ysre q /

B i gP ond B roadband C able :

ht t p: //w w w. b igp o n d . co m /int e r n e t - p l a ns / b r o a d b a n d /c a b l e /s ysre q /

B i gP ond B roadband ADS L or C able with Home Wi - Fi :

ht t p: //w w w. b igp o n d . co m /int e r n e t - p l a ns / b r o a d b a n d /wire l e ss /s ysre q /

B i gP ond Wireless B roadband :

ht t p: //w w w. b igp o n d . co m /int e r n e t - p l a ns / b r o a d b a n d /
wire l e ssb r o a d b a n d /s ysre q /

2 . What email /news settin gs do I use ?

I f yo u’re using a n e m ail clie nt a p p lic a ti o n like O u t l o o k E x p re ss , yo u’ll
n e e d t o co n f igu re it t o a cce ss yo u r B ig Po n d se r v ice . T his will m e a n
e nt e ring yo u r use r na m e p l us yo u r p a ss wo rd a n d o u r se r ve r d e t ails . T h e
se r ve r d e t ails yo u’ll n e e d f o r B ig Po n d B r o a d b a n d a re :

• P O P3 Mail S erver (I n co ming M ail): m ail . b ig p o n d . co m

• S MTP Mail S erver (O u tg o ing M ail): m ail . b ig p o n d . co m

44
• N NTP S erver (N ews): n e w s . b ig p o n d . co m

Co n f igu ring yo u r m ail p r o gr a m a n d cre a ting a n e w a cco u nt o r p r o f il e is

f air l y e a s y, a n d yo u r s o f t w a re will h e l p yo u . I f yo u’re u nsu re t h o ug h t h e
FAQ se c ti o n o f b igp o n d . co m co nt ains s t e p - by- s t e p ins t r u c ti o ns f o r
cre ating n ew e m ail a n d n e w sgr o u p p r o f il e s (o r Acco u nt s) in O u t l o o k
E x p re ss ve r si o ns 5 & 6 f o r Win d ow s .

3. C
 an I connect more than one computer to m y
broadband service ?
I f yo u have B ig Po n d B r o a d b a n d AD S L o r C a b l e , yo u c a n co n n e c t m o re
t ha n o n e co m p u t e r t o yo u r b r o a d b a n d co n n e c ti o n . H oweve r, we
re co m m e n d yo u a sk a n e t wo r k sp e cia lis t o r yo u r co m p u t e r ve n d o r a b o u t
se t ting u p yo u r n e t wo r k . D u e t o t h e wid e v a r ie t y o f p o ssib l e n e t wo r k
co n f igu r ati o ns , B ig Po n d Te c h nic a l S u p p o r t is limit e d t o a sing l e s t a n d -
a l o n e co m p u t e r.

4 . How do I reinstall network card drivers?

NOTE: Unle ss y o u r n e tw o r k car d was su p p lie d by u s , B igPo n d Te chnic al
Su p p o r t w o n’t b e ab le to h e lp y o u h e re. S o m e tim e s n e t w o r k c ar ds d o
hav e to b e reinstalle d , an d th e f o ll o wing is a c o mm o n way to d o it . B u t
p le as e b e v er y care f u l , as y o u may re m o v e all y o u r c o mp u te r’s n e t w o r k
s e t tings . In f ac t , if y o u’re n o t to tall y c o nf id e nt o f y o u r IT ab ilitie s , y o u
sh o u l d p ro b ab l y c o ntac t a n e t w o r k sp e cialist , y o u r n e t w o r k a d ministr ato r
o r y o u r c o mp u ter re tail e r.

B efore you begin :

• I f yo u’re r u n ning Win d ow s 9 8 , yo u’ll n e e d t h e Win 9 8 I ns t a ll a ti o n CD.

• I f yo u’re using a n o n -Te ls t r a - su p p lie d c a rd , yo u m ay n e e d t h e c a rd ’s

d rive r disk (o f t e n a f l o p py disk o r CD - R O M). I f yo u d o n’t h ave t h e disk ,
a sk t h e p e r s o n w h o su p p lie d yo u r c a rd o r c h e c k t h e b o x it c a m e in .

N e t wo r k I nt e r f a ce C a rd (N I C) d r ive r s c a n o cc a si o n a ll y c a use co n n e c tiv it y

p r o b l e ms . I f yo u ke e p h av ing t h e s a m e co n n e c ti o n e r r o r s , a n d t h e
‘c ycling ’ t rick in t h e ‘ Lo o king a f t e r yo u r co n n e c ti o n’ se c ti o n o f t his

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 G uid e ha sn’t wo r ke d , t h e n yo u c a n t r y re ins t a lling t h e N I C d r ive r s:
St e p 1
Rig ht - click o n My Co m p u t e r, se l e c t Pr o p e r tie s , t h e n clic k o n H a rd w a re
a n d se l e c t D evice M a nag e r. (I f yo u’re using Win 9 8 , yo u’ll se l e c t D ev ice
M a nag e r f r o m t h e My C o m p u t e r win d ow.)

St e p 2
Click t h e + sign b e sid e N e t wo r k Ad a p t e r s .

St e p 3
Rig ht - click o n t h e NI C a n d se l e c t U nins t a ll . T h e n clic k O K t o co n f ir m .

St e p 4
To re a ssign t h e d rive r s , r ig ht - clic k o n t h e co m p u t e r ico n a t t h e t o p o f
t h e D evice M a nag e r list a n d se l e c t ‘ S c a n f o r H a rd w a re Ch a ng e’.

Win d ow s will d e t e c t t h e c a rd a n d re a ssig n t h e d r ive r s . Yo u r co m p u t e r

m ay a sk f o r t h e d evice d r ive r disk o r CD a t t his p o int .

general device FAQs

1 . What ’ s up with m y M odem or M obile C ard?

The lights on BigPond Broadband Mo dems and Mo bile Cards can make it
easy to identif y any pro blems with your setup or your ser vice. Fro m page
10 to 12 is a quick guide to the bright lights of broadband – and what they
mean to you .

O f co u r se , t h e se t a b l e s a re o n l y a n ove r v ie w. Yo u’ll f in d m o re d e t ail e d

t r o u b l e sh o o ting guid e s f o r yo u r d ev ice – in cl u ding a ll t h e p o ssib l e lig ht
in dic ati o ns a n d w hat t o d o a b o u t t h e m – in t h e H e l p se c ti o n a t
w w w. b igp o n d . co m

2 . How can computer power -savin g functions affect my

network card?
If your co mputer or lapto p uses a p ower-saving mo de like Sle ep or
Hib ernate , it may af fe c t the co nne c tivit y of your Net work Inter f ace Card .

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3. W
 h y does Internet E xplorer keep sayin g ‘ Page cannot
be display ed’ when I ’ m sure I ’ m connected?
U h - o h , s o u n ds like a p r o b l e m wit h yo u r p r o x y se t tings . B ig Po n d d o e sn’t
use a ny p r o xie s , b u t l e t ’s s t e p t h r o ug h t h e p r o b l e m p r o p e r l y. Fir s t , q uit
I nt e r n e t E x p l o re r, t h e n…

St e p 1
Click St a r t > R u n , t h e n t y p e ‘in e t wiz’ int o t h e t e x t b o x a n d clic k O K .

St e p 2
O n t h e f ir st scre e n t hat a p p e a r s , c h o o se t h e l owe r o p ti o n ‘ C o n n e c t using
my l o c a l a re a n e t wo r k (L AN)’ a n d clic k N e x t .

St e p 3
O n t h e n e x t scre e n , u n - tic k a ll t h e b o xe s a n d t h e n clic k N e x t .

St e p 4
Ch o o se N o if yo u’re a ske d t o cre a t e a m ail o r n e w s a cco u nt , a n d clic k
Next.

St e p 5
Click Finish , t h e n re - l a u n c h I nt e r n e t E x p l o re r a n d t r y it again .

P O N D P O I NT S

S till not receivin g mail?

I f you ’ ve confi gured your email client but still can ’ t g et

mail , ch eck :
• your internet access (C an you g et to www. bi g pond. com ?)
• your email account (C an you g et your email via Web Mail?)
• y our lo gin details (I s your C ase S ensitive password
entered accurately ?)

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 B ROAD BAND ADS L M O D EMS
POWER I n d i c a t e s w h e t h e r o r n o t t h e m o d e m h a s
power (is plugged in and switched on)

WAN/DSL/S Y NC I n d i c a t e s w h e t h e r o r n o t y o u r m o d e m c a n ‘ s e e ’
t h e b r o a d b a n d n e t w o r k ( C a b l e o r AD S L )

INTER NET ACTIVITY F l a s h e s t o i n d i c a t e d a t a f l o w i n g t h r o u g h t h e

modem – either to or from the internet

RECEI VE/R X/ACTI VITY F l a s h e s t o i n d i c a t e d a t a f l o w i n g d o w n s t r e a m

– from the internet to the modem

TRANSMIT/T X/ F l a s h e s t o i n d i c a t e d a t a f l o w i n g u p s t r e a m

SEND/ACTI VITY f r o m t h e m o d e m t o t h e i n t e r n e t

ETH ERNET/LAN I n d i c a t e s w h e t h e r o r n o t y o u r m o d e m c a n ‘ s e e ’
y o u r c o m p u t e r o n a n Et h e r n e t c on n e c t i o n

USB I n d i c a t e s w h e t h e r o r n o t y o u r m o d e m c a n ‘ s e e ’
your computer on a USB connection

WIRELESS I n d i c a t e s a n a c t i v e Wi - Fi c o n n e c t i o n b y
flashing

C able modems
POWER Steady green when power is on

RECEI VE S t e a d y g r e e n w h e n d o w n s t r e a m c h a n n e l i s
connected

SEND S t e a d y g r e e n w h e n u p s t r e a m c h a n n e l i s
connected

ONLINE Steady green when start-up is complete

PC/ACTI VITY Flashes amber when data is being transmitted

STANDBY S h o u l d b e o f f ( S B 510 0 / S B 5101 o n l y )

WIRELESS S t e a d y a m b e r w h e n a Wi - Fi c o n ne c t i o n i s
d e t e c t e d ( S BG 9 0 0 o n l y )

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B I GP O ND WIRELE S S B R OAD BAND M O D EMS
POWER Steady red when power is on
RECEI VE/ SEND DATA F l a s h i n g r e d w h e n d a t a i s b e i n g s e n t o r
received
WIRELESS SI GNAL S t e a d y r e d w h e n s i g n a l i s s t r o n g, f l a s h i n g
red when signal is weak, off when there is no
signal

Th ere is one li ght on th e M obile C ard ,

which can s h ow red or blue :

M obile C ard status Li g ht indication

Power on Steady red

Successful initialisation but not enough signal to link Flashing red
Successful initialisation and enough signal to link Steady blue
Sending/Receiving data Blue with red flashes
Dormant Steady blue

4 . Wh y can ’ t I access some of M y B i gP ond features?

My B ig Po n d is w h e re yo u c a n m a n ag e m o s t a sp e c t s o f yo u r B ig Po n d
B r o a d b a n d a cco u nt , s o yo u n e e d t o b e a b l e t o a cce ss it . I f yo u’re h av ing
t r o u b l e a cce ssing p a r t s o f t h e B ig Po n d sit e , t r y t h e se s t e p s:

I n Microsoft ® Win d ow s 20 0 0 o r Win d ow s XP :

St e p 1
Click St a r t > S e t tings > N e t wo r k a n d I nt e r n e t co n n e c ti o ns , a n d t h e n
d o u b l e - click o n N e t wo r k co n n e c ti o ns .

St e p 2
D o u b l e - click o n t h e B ig Po n d C o n n e c ti o n ico n t o o p e n it .

St e p 3
Click o n t h e Pr o p e r tie s b u t t o n , a n d t h e n o n t h e N e t wo r king t a b .

St e p 4
Hig h lig ht I nt e r n e t Pr o t o co l ( TCP/I P) a n d clic k o n Pr o p e r tie s .

49
 St e p 5
N ow click o n t h e Ad v a n ce d b u t t o n , t h e n t h e D N S t a b , a n d t h e n se l e c t
A p p e n d t h e se D N S su f f i xe s (in o rd e r).

St e p 6
N e a r l y t h e re ! Click t h e Ad d b u t t o n a n d t h e n e nt e r t h e D o m ain N a m e
S u f f i x f o r yo u r st at e , a s f o ll ow s:

N SW a n d AC T ns w. b ig p o n d . n e t . a u
Q LD q l d . b ig p o n d . n e t . a u
VI C a n d TA S vic . b ig p o n d . n e t . a u
SA a n d NT sa . b ig p o n d . n e t . a u
WA w a . b ig p o n d . n e t . a u

St e p 7
Click O K t h re e tim e s t o g e t b a c k t o t h e C o n n e c ti o n win d ow.

broadband ADSL FAQs

1 . Where do I need to use a filter /splitter?
‘ Eve r y w h e re b u t yo u r m o d e m’ is t h e sim p l e a ns we r. I f yo u h ave t wo
p h o n e lin e s (i . e . t wo dif f e re nt t e l e p h o n e n u m b e r s), o n l y d ev ice s o n t h e
sa m e lin e a s t h e AD S L m o d e m n e e d f il t e r ing. A ny t hing co n n e c t e d t o t h e
o t h e r lin e c a n st ay u n f il t e re d .

B u t a ny t e l e p h o n e d evice t h a t co n n e c t s t o t h e s a m e p h o n e lin e t h a t yo u r
b r o a d b a n d AD S L se r vice is o n n e e d s t o h ave a f il t e r/sp lit t e r co n n e c t e d .
Fo r e x a m p l e , yo u’ll n e e d a f il t e r/sp lit t e r f o r eve r y :
• telephone
• co rd l e ss p h o n e b a se u nit
• a ns we ring m a chin e
• f a x m a chin e
• int e r na l o r e x t e r na l dia l - u p m o d e m
• Fox tel D ig it a l u p lin k lin e

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Ea ch f il t e r/sp lit t e r co n n e c t s b e t we e n t h e w a ll o u t l e t a n d t h e d ev ice in
q u e sti o n . T h e o n l y t hing t h a t d o e sn’t n e e d a f il t e r is yo u r AD S L m o d e m
– u n l e ss it ’s sha ring a n o u t l e t wit h a p h o n e o r o t h e r d ev ice .

Yo u’ll a ls o n e e d t o m a ke su re t h e re a re n o e x t e nsi o n l e a d s o n a ny o f t h e
d evice s co n n e c t e d t o t h e AD S L p h o n e lin e . E x t e nsi o n co rd s o f t e n c a use
m o re int e r f e re n ce t ha n a b r o a d b a n d AD S L co n n e c ti o n c a n m a n ag e .

Yo u c a n f in d o u t m o re in t h e FAQ se c ti o n o n yo u r B ig Po n d I ns t a ll a ti o n
CD. ‘G e t ting st a r t e d ’, a t t h e f r o nt o f t his G uid e , a ls o h a s s t e p - by- s t e p
inst r u c ti o ns f o r inst a lling yo u r f il t e r/sp lit t e r s .

(R e m e m b e r, if yo u have m o re t h a n f o u r o u t l e t s o n t h e lin e , o r a ny ‘h a rd -
wire d ’ d evice s like a b a c k t o b a se a l a r m o r w a ll p h o n e t h a t d o e sn’t co m e
o f f t h e w a ll , yo u m us t h ave a ce nt r a l sp lit t e r f it t e d a s p a r t o f a
Pr o f e ssi o na l I nst a ll ati o n .)

2 . How do I install US B drivers for m y modem?

NOTE: T h ere are n o USB dr iv e r s f o r M a cinto sh c o mp u te r s . Yo u’ ll n e e d to
u s e an Ether n e t c o nn e c tio n inste a d .

To co n n e c t yo u r T h o ms o n S p e e d To u c h m o d e m a n d co m p u t e r v ia a U S B
c a b l e , yo u n e e d t o have t h e U S B d r ive r s o f t w a re ins t a ll e d o n yo u r
co m p u t e r. T h e s o f t w a re is su p p lie d o n yo u r B ig Po n d I ns t a ll a ti o n CD.

St e p 1
M a ke su re t h e m o d e m is n o t co n n e c t e d t o yo u r co m p u t e r.

St e p 2
I nse r t t h e B ig Po n d I nst a ll a ti o n CD - R O M in yo u r CD d r ive a n d l o c a t e it in
My Co m p u t e r o n yo u r co m p u t e r. (I t will n o r m a ll y b e a B ig Po n d l o g o .)

St e p 3
Rig ht - click o n t h e CD ico n a n d se l e c t O p e n . T h e n o p e n t h e Al c a t e l
f o l d e r, f o ll owe d by t h e S p e e d To u c h 5 3 0 f o l d e r.

St e p 4
R u n se t u p . e xe a n d se l e c t N e x t a t a ll o f t h e o p ti o ns .

51
 St e p 5
Yo u c a n n ow co n n e c t a U S B c a b l e b e t we e n yo u r co m p u t e r a n d yo u r
m o d e m , a n d yo u r Win d ow s o p e r a ting s ys t e m will ins t a ll t h e d ev ice
a u t o m atic a ll y.
Yo u r Sie m e ns S p e e d S t re a m m o d e m (wire d o r Wi - Fi) n e e d s t o h ave
d rive r s inst a ll e d o n e a c h co m p u t e r t h a t will co n n e c t t o it v ia U S B . A n d ,
o n ce again , t h e se d rive r s a re su p p lie d o n yo u r B ig Po n d I ns t a ll a ti o n CD.
St e p 1
M a ke su re t h e m o d e m is n o t co n n e c t e d t o yo u r co m p u t e r.

St e p 2
I nse r t t h e B ig Po n d I ns t a ll a ti o n CD - R O M in yo u r CD d r ive . I f a u t o - r u n
st a r t s , cl o se t h e win d ow a s s o o n a s it o p e ns .

St e p 3
Co n n e c t t h e m o d e m t o yo u r co m p u t e r, a n d l e t t h e co m p u t e r d e t e c t t h e
n ew d evice . I f yo u n e e d t o ins t a ll t h e U S B d r ive r s , t h e N e w H a rd w a re
I nst a ll e r Wiz a rd will o p e n .

St e p 4
S e l e c t ‘ I nst a ll f r o m a lis t o r sp e cif ic l o c a ti o n’ a n d clic k N e x t .

St e p 5
O n t h e n e x t scre e n , t y p e in X :\d r ive r s\ Sie 420 0\ (w h e re X is yo u r CD -
R O M d rive – usu a ll y D) a n d clic k N e x t .

St e p 6
T h e Wiz a rd sh o u l d n ow f in d t h e d r ive r s a n d ins t a ll t h e m f o r yo u . W h e n
it ’s d o n e , click Finish t o co m p l e t e t h e ins t a ll a ti o n .

P O N D P O I NT S

• Look after your I nstallation CD

K eep your B i gP ond CD safe in its folder . You ’ ll need it if

you e ver have to reconfi gure your B i g P ond B roadband
connection , chan g e your password , or add Home Wi - Fi
connections . And it ’ s got a great FAQ section on it.

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3 . I have both US B and E thernet cables in m y kit. Which
s h ould I use ?
Fir st , d o N OT co n n e c t b o t h t h e U S B a n d Et h e r n e t c a b l e s w h e n yo u se t u p
yo u r co n n e c ti o n . G e n e r a ll y, we re co m m e n d t h a t yo u use t h e Et h e r n e t
co n n e c ti o n f o r yo u r m o d e m . U S B d o e s o f f e r t h e f l e x ib ilit y o f a ‘p l ug a n d
p l ay ’ – w hich m e a ns yo u c a n u n p l ug t h e m o d e m w hil e yo u r co m p u t e r is
r u n ning. B u t h ow o f t e n will yo u n e e d t o d o t h a t?

Als o , U S B co n n e c ti o ns a re e f f e c tive l y ‘s wit c h e d o f f ’ w h e n yo u r co m p u t e r

g o e s int o a ny p owe r sav ing o r sl e e p m o d e . W h e n it ‘ w a ke s u p’ again ,
yo u r co m p u t e r n e e ds t o f in d a n d re b o o t t h e s o f t w a re t h a t d r ive s it s U S B
m o d e m co n n e c ti o n . T his c a n sl ow d ow n t h e co m p u t e r ’s re s t a r t p r o ce ss ,
a n d m e a ns t h e m o d e m h a s t o re co n n e c t t o t h e int e r n e t .

O n t h e o t h e r ha n d , a n Et h e r n e t co n n e c ti o n is t re a t e d a s ‘e sse ntia l’ by
yo u r co m p u t e r ’s o p e r a ting s ys t e m , s o it s p owe r su p p l y is p re se r ve d in
l ow p owe r m o d e s . T h e re is n o s o f t w a re t o f in d a n d b o o t , a n d n o n e e d t o
re co n n e c t . S o yo u c a n e nj oy f a s t e r co m p u ting a n d a t r u e r ‘a l w ays o n’
int e r n e t se r vice .

4 . What is Line S ync and do I need it ?

Line Sync (Synchronisatio n) establishes that your pho ne line is co nne c te d
to the ADSL e quipment back at your lo cal e xchange. If your mo dem can’t
achieve Line Sync , you wo n’t b e able to co nne c t to the internet .

M o st m o d e ms in dic at e Lin e Sy n c wit h a lig ht m a r ke d S Y N C , AD S L , WAN ,

o r LI N K . A n d , a s a r u l e , a f l a shing lig ht in dic a t e s a c u r re nt a t t e m p t t o
a chieve s y n c , w hil e a s o lid lig ht in dic a t e s a su cce ss f u l Lin e Sy n c .

Note that:
• I t c a n t a ke u p t o 6 0 se co n d s f o r yo u r m o d e m t o a c hieve Lin e Sy n c , s o
b e p atie nt .

• I f yo u c a n’t g e t Lin e Sy n c , c h e c k t h a t yo u’ve ins t a ll e d yo u r f il t e r/

sp lit t e r s co r re c t l y a n d re b o o t yo u r m o d e m by t u r ning t h e p owe r o f f,
w aiting 5 se co n ds o r s o , a n d t h e n t u r ning it b a c k o n again .

• I f yo u still c a n’t g e t Lin e Sy n c , yo u’ll n e e d t o c a ll B ig Po n d Te c h nic a l

Support.

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 5 . How do I restore m y modem to the factory defaults?
I f yo u’ve ‘d o n e s o m e t hing ’ t o yo u r T h o ms o n S p e e d To u c h m o d e m , yo u
c a n re st o re it s f a c t o r y d e f a u l t se t tings a n d s t a r t again . H e re’s h ow.

St e p 1
M a ke su re t h e m o d e m is o n a n d w ait u ntil t h e p owe r lig ht sh ow s s t e a d y
gre e n .

St e p 2
T h e n inse r t a p o int e d o b j e c t (like a b a ll p o int p e n o r a s t r aig ht e n e d
p a p e rclip) int o t h e h o l e a t t h e b a c k o f t h e m o d e m l a b e ll e d ‘re se t ’. Pre ss
a n d h o l d t h e re se t b u t t o n u ntil t h e p owe r lig ht t u r ns re d , t h e n re l e a se .

St e p 3
T h e m o d e m will re b o o t it se l f a n d b e re se t t o it s f a c t o r y d e f a u l t s w h e n it
co m e s b a ck o n lin e .

( Yo u m ay n e e d t o re - e nt e r yo ur B ig Po n d use r na m e a n d p ass wo rd in t h e
m o d e m se t- u p win d ow. O p e n Int e r n e t E x p l o re r a n d g o t o ht t p: //10 . 0 . 0 .13 8
t o d o t his .) I f yo u’ve ‘d o n e so m e t hing ’ t o yo ur Sie m e ns S p e e d St re a m
m o d e m , yo u c a n re st o re t h e f a c t o r y d e f a ul t se t tings like t his:

St e p 1
Tu r n yo u r m o d e m o n a n d w ait u ntil t h e p owe r lig ht is s o lid gre e n .

St e p 2
Then insert a pointed object (like a ballpoint pen or a straightened
paperclip) into the hole at the back of the modem labelled ‘reset’. Press and
hold the reset button until the power light flashes red 4 times, then release.

St e p 3
All t h e m o d e m lig ht s will f l a sh , a n d t h e m o d e m will re s t a r t .

St e p 4
O n ce t h e p owe r lig ht is s o lid gre e n again , yo u r m o d e m is re se t t o it s
factory defaults.

Yo u’ll n e e d t o re r u n t h e B ig Po n d CD t o co n f igu re t h e m o d e m a n d yo u r
b r o a d b a n d AD S L co n n e c ti o n , o r g o t o ht t p: //10 . 0 . 0 .13 8 in yo u r we b
b r ow se r a n d re se t yo u r use r n a m e a n d p a ss wo rd (se e h ow t o c h a ng e

54
yo u r use r na m e o r p a ss wo rd b e l ow) b e f o re yo u c a n a cce ss t h e we b .

6 . How do I chan ge th e password on m y modem?

I f yo u cha ng e yo u r B ig Po n d p a ss wo rd (se e p ag e 3 4 o f t his Guid e f o r
m o re d e t ails), yo u a ls o n e e d t o c h a ng e yo u r m o d e m’s l o g in d e t ails o r it
wo n’t b e a b l e t o a cce ss t h e int e r n e t a ny m o re .

I f yo u’re g o o d wit h co m p u t e r s , t h e f o ll owing ins t r u c ti o ns m ay b e a ll yo u

n e e d . O t h e r wise , t h e re’s a c h a ng e p a ss wo rd f u n c ti o n o n yo u r B ig Po n d
I nst a ll ati o n CD. Just p u t t h e CD int o yo u r co m p u t e r a n d c h o o se Ch a ng e
Pa ss wo rd f r o m t h e M a n u a l S e t - u p M e n u .

Yo u’ll a ls o f in d a st e p - by- s t e p guid e in t h e FAQ se c ti o ns o f b o t h yo u r

B ig Po n d I nst a ll ati o n CD a n d b ig p o n d . co m

For Thomson SpeedTouch modems:

Fir st , cha ng e yo u r p a ss wo rd on the B ig Po n d sit e , then open
ht t p: //10 . 0 . 0 .13 8 in I nt e r n e t E x p l o re r.

St e p 1
Click ‘ B r o a d b a n d Co n n e c ti o ns’ o n t h e l e f t h a n d sid e o f t h e p ag e a n d
t h e n click o n ‘ View m o re’ u n d e r ‘ I nt e r n e t ’.

St e p 2
Click ‘ D isco n n e c t ’ a n d t h e n e nt e r yo u r n e w p a ss wo rd in t h e f ie l d
p r ovid e d .

St e p 3
N ow click o n ‘Co n n e c t ’ a n d w ait f o r t h e scre e n t o in dic a t e t h a t yo u r
co n n e c ti o n is b a ck u p .

For Siemens SpeedStream modems:

Fir st , cha ng e yo u r p a ss wo rd on the B ig Po n d sit e , then open
ht t p: //10 . 0 . 0 .13 8 in I nt e r n e t E x p l o re r.

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 St e p 1a
I f yo u have a Sie m e ns S p e e d S t re a m 420 0 (wire d) m o d e m , yo u’ll g o
st r aig ht t o t h e Sie m e ns Ga t e w ay p ag e .

St e p 1b
I f yo u have a Sie m e ns S p e e d S t re a m 6 520 ( Wi - Fi) m o d e m , yo u’ll b e a ske d
f o r a use r na m e a n d p a ss wo rd .

St e p 2
T h e use r na m e ‘a d min’ will a lre a d y b e e nt e re d . J us t t y p e ‘a d min’ again ,
in t h e p a ss wo rd f ie l d a t t h e t o p l e f t o f t h e scre e n .

St e p 3
Click o n ‘ Pp p oA(0) 8 /35’ …w hic h yo u’ll f in d u n d e r ‘ Po int To Po int
Co n n e c ti o n S u m m a r y ’ if yo u h ave a 420 0 (wire d) o r u n d e r ‘ I S P
Co n n e c ti o n I n f o r m ati o n’ if yo u h ave a 6 520 ( Wi - Fi).

St e p 4
Ent e r yo u r use r na m e (wit h t h e ‘@ b ig p o n d . co m’ t ag ) a n d yo u r n e w
p a ss wo rd in t h e f ie l ds p r ov id e d .

St e p 6
Click on Save Settings. You’ll be taken to a screen entitled Form Input –
Accepted.

St e p 7
Click o n ‘ D isco n n e c t a n d R e co n n e c t ’. N ow yo u’ll re t u r n t o t h e f ir s t
scre e n . B ig Po n d B r o a d b a n d AD S L (u n d e r Po int To Po int C o n n e c ti o n
S u m m a r y) will b e gre e n if yo u e nt e re d yo u r n e w d e t ails co r re c t l y.

St e p 8
B r ow se t o w w w. b igp o n d . co m t o d o u b l e - c h e c k t h e co n n e c ti o n .

NOTE: O nce you’ve changed your p assword on your account and your
mo dem, remember that you’ll need to change it in your email client (e.g.
O utlo ok Express) to o. Refer to the FAQ on bigp ond.com for instruc tions.

7. W
 h y do I see ‘ Warnin g – N o password specified’ when
I access http : //10 . 0 . 0 .13 8?
D o n’t wo r r y, t his d o e sn’t m e a n yo u’ve g ive n yo u r m o d e m t h e w r o ng

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p a ss wo rd . T his w a r ning o n l y re f e r s t o t h e 10 . 0 . 0 .13 8 p ag e a n d t h e f a c t
t hat yo u c a n sp e cif y a p a ss wo rd f o r a cce ssing yo u r T h o ms o n S p e e d To u c h
m o d e m t his w ay.

Yo u d o n’t n e e d t o sp e cif y a p a ss wo rd h e re b u t , if yo u d o , m a ke su re yo u
w rit e it d ow n . O t h e r wise , yo u m ay n eve r b e a b l e t o a cce ss yo u r m o d e m
d e t ails again .

BigPond Broadband Cable FAQs

1 . How do I install U S B drivers for m y M otorola 5101 modem?
If you want to conne c t your 5101 mo dem via a USB p or t , you ne e d to
install the USB driver sof t ware o n your co mputer. Wind ows XP makes this
easy to do , but you will ne e d your SB5101 mo dem Installatio n CD - RO M .

St e p 1
D isco n n e c t t h e m o d e m f r o m yo u r co m p u t e r.

St e p 2
I nse r t t h e S B 5101 I nst a ll a ti o n CD - R O M in yo u r co m p u t e r ’s CD d r ive .

St e p 3
Cl o se t h e Au t o St a r t win d ow t h a t o p e ns .

St e p 4 Co n n e c t a U S B c a b l e f r o m yo u r co m p u t e r t o yo u r m o d e m .

St e p 5 Win d ow s XP will id e ntif y t h e m o d e m (a s l o ng a s it ’s s wit c h e d o n)

a n d a u t o m atic a ll y inst a ll t h e d r ive r s f r o m t h e CD.

(Pl e a se re f e r t o t h e FAQ s a t w w w. b ig p o n d . co m if yo u w a nt h e l p t o
u ninst a ll t h e se d rive r s .)

BigPond Broadband ADSL or Cable with Home

Wi - Fi FAQs
1. W
 hat is Home Wi - Fi and h ow is it different from
Wireless B roadband?
With BigPond there are two ways you can access the internet without wires.

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 • B i gP ond B roadband with Home Wi - Fi use s yo u r e x is ting B ig Po n d
AD S L o r C a b l e B r o a d b a n d co n n e c ti o n t o cre a t e a p r iv a t e wire l e ss
n e t wo r k in t h e a re a a r o u n d yo u r h o m e (su b j e c t t o r a ng e). I t ’s q uit e
use f u l if yo u have m o re t h a n o n e co m p u t e r in t h e h o use , o r yo u r
m o d e m n e e ds t o b e p l ug g e d in s o m e w h e re o t h e r t h a n w h e re yo u w a nt
t o use yo u r co m p u t e r. Yo u co nt r o l w h o h a s a cce ss t o yo u r wire l e ss
n e t wo r k , s o yo u r n e ig h b o u r s wo n’t b e a b l e t o use yo u r int e r n e t
se r vice j ust b e c a use t h ey ’re in r a ng e !

• B i gP ond Wireless B roadband g ive s yo u a wire l e ss int e r n e t

co n n e c ti o n f r o m p re t t y m u c h a ny w h e re t h a t ’s wit hin Te ls t r a CD MA
m o b il e p h o n e cove r ag e . T his mig ht b e h a n d y if yo u m ove a r o u n d
f re q u e nt l y, wo r k f r o m a l o t o f dif f e re nt l o c a ti o ns o r n e e d t o a cce ss t h e
int e r n e t w hil e yo u’re o u t a n d a b o u t . Yo u c a n a cce ss B ig Po n d Wire l e ss
B r o a d b a n d wit h a c a rd m o d e m f o r yo u r l a p t o p , o r a m o d e m f o r yo u r
d e sk t o p co m p u t e r.

S o , b a sic a ll y, H o m e Wi - Fi g ive s yo u a wire l e ss co n n e c ti o n t o yo u r

m o d e m , a n d wire l e ss b r o a d b a n d g ive s yo u a wire l e ss co n n e c ti o n t o t h e
int e r n e t .

2 . Is Home Wi - Fi secure ?
D u ring t h e inst a ll ati o n p r o ce ss , t h e B ig Po n d S e l f I ns t a ll CD t a ke s seve r a l
st e p s t o a u t o m atic a ll y se c u re yo u r H o m e Wi - Fi n e t wo r k . T h e se in cl u d e :

• g e n e r ating a u ni q u e WEP ( Wire l e ss Eq uiv a l e n c y Pr iv a c y) e n cr y p ti o n

key f o r yo u r Wi - Fi co n n e c ti o n

• m a king su re t hat yo u r S S I D (N e t wo r k N a m e) is t o t a ll y u ni q u e

• u sing NAT (Net work Address Translatio n) to sto p unauthorise d p e o ple

fro m conne c ting to your mo dem or co mputer. However BigPo nd highly
re co mmends that you also install firewall sof t ware to prote c t your
co mputer and personal files . You can buy reputable firewall sof t ware
fro m your co mputer retailer, or you can simply subscrib e to the BigPo nd
Personal Firewall ser vice

• t h e NAT f e at u re o n t h e B ig Po n d H o m e Wi - Fi m o d e m a ls o p reve nting a

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 n u m b e r o f co m m o n h a c ke r a t t a c k s , in cl u ding f l o o ding wit h inv a lid
d at a p a cke t s .

3 What is WEP and h ow does it protect me ?

WEP st a n ds f o r Wire d Eq uiv a l e n c y Pr iv a c y, a n in d us t r y s t a n d a rd (p a r t
o f I EEE 8 0 2 .11b) se c u rit y p r o t o co l f o r H o m e Wi - Fi n e t wo r k s . H o m e Wi - Fi
n e t wo r k s use r a di o w ave s , w hic h m e a ns t h ey ’re m o re v u l n e r a b l e t o
e ave sd r o p ping. WEP h e l p s se c u re yo u r n e t wo r k sig n a ls by e n cr y p ting
t h e d at a b e f o re it g o e s v ia t h e r a di o w ave s .

4 . What is a WEP ke y ?
WEP use s ‘keys’ t o e n cr y p t a n d d e cr y p t t r a nsmit t e d d a t a . D u r ing yo u r
m o d e m se t u p , yo u’ll b e a ske d t o p r ov id e a n u m b e r b e t we e n 8 a n d 16
dig it s l o ng , w hich will b e use d t o cre a t e a WEP key.

5 . How do I confi gure m y Home Wi - Fi Kit or add another

computer to my Home Wi - Fi network ?
T h e CD in yo u r S e l f I nst a ll K it h a s b e e n d e sig n e d t o co n f igu re yo u r H o m e
Wi - Fi m o d e m a n d yo u r co m p u t e r a u t o m a tic a ll y.

Yo u c a n a ls o use yo u r CD w h e n yo u w a nt t o ins t a ll Wi - Fi a d a p t e r s a n d
a d d co m p u t e r s t o yo u r H o m e Wi - Fi n e t wo r k . H oweve r, t his o n l y wo r k s
wit h t h e a d a p t e r s t hat B ig Po n d n o r m a ll y su p p lie s wit h o u r H o m e Wi - Fi
S e l f- I nst a ll K it s – t h e N e tg e a r MA111 , WG111 o r WG511 . ( T h e m a ke a n d
m o d e l n u m b e r will b e p r int e d o n t h e a d a p t e r.) I f yo u’re using I nt e l
Ce nt rin o o r a ny o t h e r kin d o f Wi - Fi a d a p t e r, c h e c k t h e m a n u f a c t u re r ’s
inst r u c ti o ns , we b sit e o r FAQ s f o r se t u p h e l p .

St e p 1
G e t a N e tg e a r Wi - Fi a d a p t e r f r o m yo u r co m p u t e r s t o re o r t h r o ug h
B ig Po n d M e m b e r O f f e r s . D o n’t p l ug it in ye t .

St e p 2
Lo a d a n d r u n yo u r B ig Po n d I ns t a ll a ti o n CD o n t h e n e w co m p u t e r.

St e p 3
W h e n p r ovid e d wit h t h e o p ti o n , c h o o se t o a d d a n e w co m p u t e r t o yo u r
n e t wo r k (a d d a n a d diti o n a l H o m e Wi - Fi a d a p t o r).

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 St e p 4
Ty p e in t h e Wi - Fi PI N yo u cre a t e d d u r ing t h e initia l ins t a ll a ti o n o f yo u r
m o d e m . (I t sh o u l d b e w r it t e n in t h e f r o nt o f t his Guid e .)

St e p 5
W h e n t h e s o f t w a re a sk s , p l ug t h e N e tg e a r a d a p t o r int o t h e n e w
co m p u t e r.

St e p 6
T h e CD will co n f igu re a n d se c u re t h e n e w a d a p t o r.

I f yo u c a n’t f in d yo u r B ig Po n d CD (h ave yo u c h e c ke d in yo u r co m p u t e r ’s
CD d rive?), o r yo u’ve b o ug ht a dif f e re nt t y p e o f Wi - Fi a d a p t e r, yo u s till
sh o u l d n’t have a ny p r o b l e ms . Yo u wo n’t b e a b l e t o use t h e CD , o f co u r se .
A n d yo u’ll have t o m a ke su re yo u e n a b l e t h e r ig ht WEP ( Wire d Eq uiv a l e nt
Priv a c y, a se c u rit y p r o t o co l f o r Wi - Fi n e t wo r k s) key o r t h e m o d e m wo n’t
l e t t h e n ew a d a p t o r int o it s n e t wo r k .

Ch e ck t h e s o f t w a re ins t r u c ti o n o r d o c u m e nt a ti o n t h a t co m e s wit h yo u r
a d a p t e r f o r inst r u c ti o ns o n e n a b ling a WEP key.

NOTE: B e f o re y o u b e gin , make a n o te o f y o u r m o d e m’s WEP s e cu r it y ke y

in th e sp ace at th e f ro nt o f this Gu id e. T his is th e u niqu e c o d e that y o u r
m o d em will u s e to s e cu re y o u r H o m e Wi-Fi n e t w o r k .

6 . I s somethin g affectin g my Home Wi - Fi ran ge

or reception?
T h e r a di o w ave s t hat c a r r y b r o a d b a n d d a t a b e t we e n yo u r m o d e m a n d
yo u r co m p u t e r c a n b e a f f e c t e d by t h e s a m e f a c t o r s t h a t a f f e c t a ll r a di o
t r a nsmissi o ns .

I f yo u r Wi - Fi r a ng e is l e ss t h a n yo u h o p e d , h e re’s w h a t t o c h e c k .

• A re t h e re a ny l a r g e m e t a l o b j e c t s b e t we e n yo u r m o d e m a n d co m p u t e r ?
( T his co u l d b e a ny t hing f r o m a f r id g e t o c a r s in yo u r ga r ag e , o r eve n
re in f o rcing in yo u r w a lls o r f l o o r s /ce ilings .)
• A re t h e re hig h - d e nsit y w a lls o r f l o o r s b e t we e n yo u r m o d e m a n d
co m p u t e r ?

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• A re t h e re size a b l e vo l u m e s o f w a t e r b e t we e n yo u r m o d e m a n d yo u r
co m p u t e r/s – su ch a s a f ish t a n k , r ainw a t e r t a n k , s wim ming p o o l , e t c?
• I s t h e re a ny t hing cl o se t o t h e co m p u t e r o r m o d e m t h a t co u l d b e c a using
r a di o int e r f e re n ce – su c h a s a T V se t , co rd l e ss p h o n e , r a di o ,
micr ow ave , e tc .
• C a n yo u m ove t h e m o d e m t o a b e t t e r p o siti o n , e it h e r in a dif f e re nt
l o c ati o n , o r m o u nt e d u p hig h wit h a b r a c ke t?

BigPond Wireless Broadband FAQs

1 . How does B i gP ond Wireless B roadband work ?
• B ig Po n d Wire l e ss B r o a d b a n d M o d e m use s Evo l u ti o n D a t a O p timise d o r
E V- D O t e ch n o l o g y a n d is o n l y av ail a b l e in wire l e ss b r o a d b a n d
cove r ag e a re a s .
• BigPond Wireless Broadband Mo bile Card also uses EV- D O, but will hand
over to the lower spee d CDMA 1X net work (at no n - broadband sp e e ds) if
you move out of EV- D O coverage into CDMA 1X coverage areas .
S o w hat d o e s t hat m e a n in Eng lish? E V- D O is a t hird g e n e r a ti o n (3 G)
m o b il e t e ch n o l o g y t hat c a r r ie s hig h - sp e e d d a t a o n se l e c t e d p a r t s o f t h e
CD MA n e t wo r k .

T his t e ch n o l o g y su p p o r t s d e live r y o f d a t a ove r t h e CD MA n e t wo r k a t

b r o a d b a n d t y p e sp e e d . E V- D O t e c h n o l o g y p r ov id e s sp e e d s o f u p t o
25 6 k b p s f o r d ow n l o a d s a n d 6 4 k b p s f o r u p l o a d s , o r u p t o 512k b p s
d ow n l o a d a n d 6 4 k b p s u p l o a d , d e p e n ding o n t h e Wire l e ss B r o a d b a n d
p l a n yo u ch o o se . Ave r ag e t y p ic a l d ow n l o a d sp e e d s a re 3 0 0 - 6 0 0 k b p s ,
b u r sting in e xce ss o f 1M b p s . (M a x im u m b u r s t is 2 .4 M b p s *.)

T h e CD MA 1X n e t wo r k a ls o su p p o r t s d e live r y o f d a t a b u t a t sl owe r
sp e e ds – t y pic a ll y 8 0 –10 0 k b p s d ow n l o a d sp e e d s , b u r s ting u p t o
14 4 k b p s .*

*NOTE: T h e s e are ma ximu m a chie v ab l e d o wnstre am d ata sp e e ds .

Up stre am sp e e ds o v er th e ap p lic ab l e B igPo n d s e r vice will b e l o w e r than

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 th e d o wnstre am sp e e ds . Ac tu al u s e r sp e e ds , b o th u p stre am an d
d o wnstre am , will var y d e p e n ding o n u s e r l o c atio n , n e t w o r k c ap a cit y,
m o bile d e vice u s e d , tr ansmis sio n dire c tio n an d e x te r nal c o nstr aints
(in clu ding, with o u t limitatio n , th e ap p lic atio n in u s e).

2. W
 hat is the B i gP ond Wireless B roadband
coverage area?
BigPond Wireless Broadband coverage includes selected areas of capital
cities and some regional centres.

You can check the Wireless Broadband coverage maps at http://www.

bigpond.com/internet-plans/broadband/wirelessbroadband/coverage.asp

3 . S o wh y can ’ t I get coverage at m y place ?

A s wit h a ny r a di o o r m o b il e p h o n e cove r ag e n e t wo r k , d r o p o u t s a re
p o ssib l e wit h wire l e ss b r o a d b a n d . A n d t h e re a re p l a ce s insid e t h e
m a r ke d cove r ag e a re a s w h e re a sig n a l j us t c a n’t re a c h .

Fo r e x a m p l e , re ce p ti o n m ay n o t b e p o ssib l e in b a se m e nt s , lif t s ,
u n d e r gr o u n d c a r p a r k s a n d l a r g e b uil dings . M o u nt ains a n d t u n n e ls c a n
a ls o b l o ck t h e signa l .

O t h e r f a c t o r s t hat c a n a f f e c t sig n a l q u a lit y in cl u d e :

• mobilit y – b e ing st a ti o n a r y is usu a ll y b e t t e r t h a n b e ing in t r a nsit .

• interference – t o re d u ce int e r f e re n ce , we re co m m e n d t h a t yo u d o
n o t p l a ce yo u r m o d e m u n d e r o r b e hin d a d e sk , o r o n t o p o f a co m p u t e r
m o nit o r.

• base station ‘ confusion ’ – Fo r b e s t p e r f o r m a n ce , o n e b a se s t a ti o n

sh o u l d b e d o mina nt . I n s o m e t a ll b uil dings , t h e se r v ice c a n b e
d e gr a d e d b e c a use t o o m a ny b a se s t a ti o ns a re av ail a b l e , eve n t h o ug h
t h e re ce ive d signa l st re ng t h is g o o d .

• distance from th e servin g base station – At t h e e d g e s o f cove r ag e

a re a s , d at a r at e s o f a r o u n d 10 0 k b p s m ay b e p o ssib l e .

• different applications and operatin g s ystems .

• th e number of users s harin g a base station .

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4. W
 hat happens if I leave Wireless B roadband
coverage ?
I f yo u have t h e wire l e ss b r o a d b a n d m o d e m , yo u will o n l y h ave int e r n e t
a cce ss wit hin wire l e ss b r o a d b a n d cove r ag e a re a s .

Wit h t h e B ig Po n d Wire l e ss B r o a d b a n d M o b il e C a rd , if yo u m ove o u t o f

wire l e ss b r o a d b a n d cove r ag e , yo u r int e r n e t se r v ice will b e t r a ns f e r re d
t o t h e CD MA 1X n e t wo r k .

NOTE: that y o u r data sp e e ds will d e cre as e – t yp ic all y to 8 0 –10 0 kb p s (s e e

ab o v e). Yo u r B igPo n d Wirel e s s B ro a d b an d M o b il e Car d is p ro gr amm e d to
u s e CD MA 1X wh en this o f f e r s a b e t te r s e r vice. S o within a wire l e s s
b ro a d b an d s er vice are a , m o b il e c ards will u su all y a cce s s th e inte r n e t via
1xE V-D O n e tw o r k . H o w e v e r, th e c ar ds may o cc asio nall y f all b a ck to
CD MA 1X if th e 1xE V-D O signal is w e ak o r inte r f e re n ce is high .
• H a n d ove r f r o m wire l e ss b r o a d b a n d t o CD MA 1X :
- c a n o cc u r in e it h e r d o r m a nt m o d e o r d u r ing a d a t a t r a ns f e r
- sh o u l d o cc u r a u t o m atic a ll y
• H a n d ove r f r o m CD MA 1X t o wire l e ss b r o a d b a n d :
- c a n o n l y o cc u r w h e n t h e m o b il e c a rd is in a d o r m a nt s t a t e (t his o cc u r s
a f t e r a b o u t 15 se co n d s o f in a c tiv it y)
- o n ce d o r m a nt , t h e m o b il e c a rd will se a rc h f o r a wire l e ss
b r o a d b a n d signa l at a p p r o x im a t e l y 5 se co n d int e r v a ls .
NOTE: S o m e ap p licatio ns ( like VPN an d e mail clie nts) s e n d re gu lar d ata
tr ansmissio ns which can sto p y o u r m o b il e c ar d e nte r ing its d o r mant state
an d th en ac quir ing a n e wl y av ailab l e E V-D O signal. Yo u sh o u l d eith e r
dis ab le this t yp e o f s o f t ware o r change th e s e t tings s o that ‘ ke e p aliv e’
signals are m o re than 3 0 s e c o n ds ap ar t . Ch e ck with y o u VPN s y ste m
a dministr ato r as this is a n e t w o r k s e r v e r s e t ting. O th er wis e y o u may
n e e d to disc o nn e c t an d re c o nn e c t y o u r inte r n e t a cce s s manu all y.

5. W
 hat ’ s causin g m y Wireless B roadband session to
e xpire ?
S e ssi o ns c a n e x pire f o r a n u m b e r o f re a s o ns:
• S o m e VPN clie nt s c a n c a use t h e wire l e ss b r o a d b a n d se ssi o n t o

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 disco n n e c t w h e n t h e clie nt VPN is sh u t d ow n .
• A n a c tive WL AN o r L AN co n n e c ti o n c a n c a use co n f lic t s wit h wire l e ss
broadband.
• P l a cing yo u r B ig Po n d Wire l e ss B r o a d b a n d M o d e m o r M o b il e C a rd
wit hin 15 c m o f a n a c tive WL AN d ev ice c a n d e gr a d e t h e se nsitiv it y o f
t h e wire l e ss b r o a d b a n d d ev ice . We re co m m e n d t u r ning o f f a ny WL AN
d evice t hat ’s in t h e s a m e co m p u t e r a s a n a c tive wire l e ss b r o a d b a n d
d evice .
6 . I can only get low si gnal stren gth on m y Wireless
B roadband de vice . What can I do?
S o m e tim e s , a ll yo u n e e d t o d o is t r y yo u r m o d e m o r m o b il e c a rd in a
dif f e re nt l o c ati o n – j us t like w h e n yo u’re t r ying t o g e t a s t r o ng e r sig n a l
o n yo u r m o b il e p h o n e . Wit h a l a p t o p , yo u m ay h ave t h e f re e d o m t o t r y
dif f e re nt r o o ms , b u t eve n m ov ing yo u r m o d e m u p o nt o a t a b l e t o p o r
sh e l f c a n h e l p .

7. How do I get online after installin g B i gP ond

Wireless B roadband?
Yo u r B ig Po n d Wire l e ss B r o a d b a n d co n n e c ti o ns a re m a n ag e d by a sm a ll
pie ce o f s o f t w a re t hat is l o a d e d o nt o yo u r co m p u t e r a s p a r t o f t h e
Wire l e ss B r o a d b a n d ins t a ll a ti o n . N o t su r p r ising l y, it ’s c a ll e d t h e
B ig Po n d Wire l e ss B r o a d b a n d C o n n e c ti o n M a n ag e r. S o , t o co n n e c t t o t h e
int e r n e t , yo u c a n:

• O p e n t h e Co n n e c ti o n M a n ag e r by d o u b l e - clic king o n t h e sh o r t c u t ico n

t hat sh o u l d have b e e n a d d e d t o yo u r d e sk t o p .
• S imply o pen and use any internet applicatio n – such as your email client
(O utlo ok E xpress , etc) or your web browser (Internet E xplorer, etc).
I n Win d ow s o n l y, t h e C o n n e c ti o n M a n ag e r is a ls o av ail a b l e f r o m t h e
St a r t m e n u , in t h e B ig Po n d gr o u p .
I n M a c O S X o n l y, t h e C o n n e c ti o n M a n ag e r is a ls o ins t a ll e d in yo u r
A p p lic ati o ns f o l d e r a n d a n o p ti o n a l m e n u is cre a t e d o n t h e r ig ht - h a n d
sid e o f yo u r m e n u b a r, w hic h yo u c a n use t o m a n ag e yo u r wire l e ss
b r o a d b a n d co n n e c ti o n .

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Pl e a se n o t e , yo u r wire l e ss b r o a d b a n d m o d e m o r m o b il e c a rd o n l y
o p e r a t e s o n Te lst r a’s Wire l e ss B r o a d b a n d o r CD MA n e t wo r k s wit h a
B ig Po n d p l a n .

8 . Handy Wireless B roadband hints and tips

•d
 isco n n e c t L AN o r WL AN co n n e c ti o ns . M u l tip l e co n n e c ti o ns c a n c a use
wire l e ss b r o a d b a n d t o disco n n e c t . A n d s o m e WL AN d ev ice s c a n
int e r f e re wit h yo u r wire l e ss b r o a d b a n d d ev ice if t h ey ’re l e ss t h a n
a b o u t 15 c m a p a r t . I t ’s s a f e r t o j us t t u r n t h e m o f f w hil e yo u’re using
wire l e ss b r o a d b a n d .

• c l o se a ny VPN co n n e c ti o ns . Wit h s o m e o p e r a ting s ys t e ms a n d se t tings ,

cl o sing a VPN co n n e c ti o n c a n c a use yo u r wire l e ss b r o a d b a n d se ssi o n
t o disco n n e c t . S o yo u’re b e t t e r o f f cl o sing t h e VPN co n n e c ti o n f ir s t .

•a
 l w ays t u r n yo u r m o b il e c a rd o n a n d o f f co r re c t l y. Powe r u p a n d p owe r
d ow n t h e c a rd by d o u b l e - clic king o n t h e C o n n e c ti o n M a n ag e r ico n in
yo u r s yst e m t r ay a n d se l e c ting ‘ C o n n e c t ’. I f yo u d o n’t , t h e C o n n e c ti o n
M a nag e r m ay n o t re co gnise t h e c a rd . A n d yo u sh o u l d a l w ays p owe r o f f
yo u r m o b il e c a rd b e f o re p u t ting yo u r l a p t o p int o sl e e p , susp e n d o r
hib e r nati o n m o d e .

• a co n n e c ti o n p r o b l e m q uic k f i x . I f yo u c a n’t co n n e c t t o t h e n e t wo r k ,
t r y re st a r ting yo u r l a p t o p . I f yo u g e t a ‘ Win d ow s Er r o r 6 9 2 ’, e j e c t t h e
m o b il e c a rd (se e a b ove) a n d re - inse r t it .

P O N D P O I NT S

• K eep your E th ernet L AN C able

Ironically, your Ethernet L AN cable is a ke y piece of

troubleshooting equipment for your Home Wi - Fi network .
So keep it safe for the future . A wired connection makes it
easy to test whether problems are in your Wi - Fi link or
elsewhere … in fact, BigPond Technical Support insists on it.

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E x tra
stuff
Get more ban g for your plan . With B i g P ond B roadband AD S L ,
C able or Wireless , you can enjoy all kinds of e x tra benefits .

unmetered sites
I n ‘ Lo o king a f t e r yo u r us ag e’, we e x p l ain e d h ow yo u r m o nt h l y m e ga by t e s
a d d u p . N ow, h e re’s h ow t h ey d o n’t !

I f yo u’re int e re st e d in t h e s a m e t hings a s m o s t o t h e r p e o p l e , c h a n ce s

a re yo u c a n sp e n d h o u r s o n lin e wit h o u t a f f e c ting yo u r us ag e . B ig Po n d
o f f e r s b r o a d b a n d m e m b e r s f o u r m ain u n m e t e re d we b c h a n n e ls – M usic ,
S p o r t , M ovie s a n d Ga m e s – t h a t lin k t o h u n d re d s o f we b p ag e s a n d
t o n n e s o f e nj oy m e nt , a ll wit h o u t a d ding o n e m e ga by t e t o yo u r m o nt h l y
usag e .

I t m e a ns yo u m ay b e a b l e t o ‘d ow nshif t ’ t o a m o re co s t - e f f e c tive p l a n ,
b u t still visit a ll yo u r f avo u r it e sit e s , d ow n l o a d h o u r s o f m u l tim e dia
co nt e nt , a n d still have us ag e t o sp a re !

Love your music ?

B ig Po n d M usic is a l e a ding 24 -
h o u r m usic st o re . T h e re’s a h ug e
co ll e c ti o n o f co nt e m p o r a r y a n d
b a ck c at a l o gu e a l b u ms a n d sing l e s
f o r yo u t o ch o o se a n d d ow n l o a d t o
yo u r p e r s o na l lib r a r y. Pl us yo u
c a n e nj oy e xcl usive re l e a se s , f re e
t ria l t r a ck s , m usic n ew s a n d v id e o s . B ig Po n d M e m b e r s g e t s o m e sp e cia l
p rice s – w hich yo u c a n h ave a d d e d t o yo u r B ig Po n d b ill . A n d a ll yo u r
m usic d ow n l o a ds f r o m B ig Po n d M usic a re u n m e t e re d . S o n o n e o f t h e m
will a f f e c t yo u r m o nt h l y us ag e .

St a r t sh o p ping n ow at w w w. b ig p o n d m usic . co m

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 Love your movies?
BigPond Memb ership entitles you to discounte d memb ership of
bigp ondmovies .co m – the DVD librar y of the f uture. You can browse
through more than 18 ,0 0 0 DVD titles , then have your choices delivere d to
your do or. And there are no late fe es (within the subscriptio n p erio d).
Just return each DVD, p ostage -fre e , when you’re ready. How easy is that!

St a r t t h e sh ow at w w w. b ig p o n d . co m /m ov ie s

Love your games?

Ga m e Are na is Aust r a lia’s b ig g e s t o n lin e ga m e s co m m u nit y. I t ’s a gre a t

p l a ce t o m e e t (a n d b e at ) t h o us a n d s o f p e o p l e f r o m a ll ove r t h e co u nt r y.
Yo u’ll a ls o f in d it ’s a gre a t sp o t t o c h e c k o u t w h a t ’s h o t – wit h u n m e t e re d
a cce ss t o ga m e n ew s , p rev ie w s , rev ie w s , tip s , c h e a t s , e sse ntia l
d ow n l o a ds a n d st u n ning m u l tim e dia p r o m o s .

Ch e ck it o u t at w w w.ga m e a re n a . co m . a u

I f yo u w a nt a b rillia nt w ay t o e nj oy m o re ga m e s , c h e c k o u t Ga m e N ow, a

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revo l u ti o na r y se r vice f r o m B ig Po n d Ga m e s . Fo r o n e l ow m o nt h l y f e e ,
yo u c a n d ow n l o a d a n d p l ay f u ll ve r si o ns o f a ll t h e b e s t co m p u t e r ga m e s
a r o u n d . I t ’s w ay ch e a p e r, a n d w ay m o re f u n , t h a n t r ying t o p u rc h a se
eve r y ga m e yo u w a nt o u t r ig ht . T h e ga m e d ow n l o a d s a re m a n ag e d f o r
yo u , b e hin d t h e sce n e s . A n d b e c a use yo u’re a B ig Po n d M e m b e r, t h e
d ow n l o a ds wo n’t eve n co u nt t ow a rd s yo u r m o nt h l y us ag e .

S u b scrib e n ow at w w w.ga m e n ow. co m . a u

Love your sport ?

Us t o o ! B ig Po n d S p o r t c h a n n e ls will g ive yo u t o n n e s o f u n b e a t a b l e
a c ti o n f r o m t h e AFL , N R L , V8 S u p e rc a r s a n d , h o r se r a cing. We b r ing yo u
f u ll cove r ag e o f eve r y f o o t y m a t c h , p l us a ll t h e n e w s , int e r v ie w s ,
in divid u a l cl u b we b sit e s a n d t o n n e s m o re . A n d if yo u like yo u r m o t o r
sp o r t , t h e n f a st e n yo u r se a t b e l t . O u r V8 S u p e rc a r s cove r ag e p u t s yo u

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 d a ng e r o usl y cl o se t o t h e a c ti o n , wit h live cove r ag e , l a p tim e s , ve hicl e
t e l e m e t r y, ve hicl e - t o - cre w a u di o a n d e xcl usive in - c a r c a m e r a s .

Ph ew ! Eve r y t hing b u t t h e sm e ll . S o w h e t h e r yo u’ve misse d a ga m e o r a

r a ce – o r yo u’re j ust missing t h e e xcit e m e nt o f l a s t se a s o n – yo u c a n
re live t h e a c ti o n wit h o u t eve r wo r r ying a b o u t e xce ss us ag e .

G e t re a d y f o r t h e a c ti o n a t w w w. b ig p o n d . co m /sp o r t s

B i gB lo g life ’ s better when you s hare it!

B ig Po n d is p r o u d t o a n n o u n ce a n e w se r v ice f o r B ig Po n d M e m b e r s ,
B ig B l o g. B ig B l o g is a sim p l e t o use we b l o g , a lit t l e like a n o n lin e dia r y.
Yo u c a n w rit e j ust a b o u t a ny t hing a n d g e t co m m e nt s b a c k f r o m yo u r
re a d e r s . Yo u c a n a ls o p o s t p h o t o s , s o u n d a n d eve n v id e o . S h a re im ag e s
a n d t h o ug ht s wit h f a mil y a n d f r ie n d s , o r j us t h ave yo u r s ay. D ia r y, t r ave l
l o g b o o k , r a n d o m re co rd , p e r s o n a l s o a p b o x . . . yo u r B ig B l o g c a n b e
w hat eve r yo u m a ke it .

B ig B l o g is Fre e ! Fo r B ig Po n d Wire l e ss B r o a d b a n d M e m b e r s o n M e ga by t e
p l a ns , a f re e 10 M B b l o g sp a ce is yo u r s t o use r ig ht n ow, a n d us ag e o n
B ig B l o g is u n m e t e re d ! Fo r wire l e ss b r o a d b a n d h o u r l y p l a n M e m b e r s ,
use o f B ig B l o g will co u nt t ow a rd s t h e ir p l a n’s m o nt h l y usag e a ll ow a n ce .

Wit h B ig B l o g yo u c a n sn a p a n d p o s t s t r aig ht t o yo u r b l o g wit h a n M M S

f r o m yo u r Te lst r a M o b il e . Yo u c a n a ls o S M S p o s t s t o ke e p yo u r b l o g u p
t o d at e , w hil e yo u a re o n t h e g o . B ig Po n d ’s B ig B l o g is e a s y t o use , e a s y
t o a cce ss , q uick a n d re lia b l e . Tr y it o u t f o r yo u r se l f a n d s t a r t a b l o g
t o d ay. Just visit w w w. b ig b l o g. co m . a u

e xclusive offers
Co ll e c tive l y, B ig Po n d M e m b e r s a re q uit e a f o rce . A n d t h at ’s s o m e t hing a
wid e v a rie t y o f nati o na l re t ail e r s h ave re co g nise d by p r ov iding sp e cia l
o f f e r s . Ea ch m o nt h , we c a n ke e p yo u u p t o d a t e wit h t h e se d e a ls w h e n
yo u su b scrib e t o o u r M e m b e r O f f e r s e - n e w sl e t t e r. I t ’s a gre a t w ay t o
re ce ive sp e cia l o f f e r s o n e l e c t r o nic s , co m p u t e r e q uip m e nt , f l owe r s ,
win e , t r ave l a n d m u ch m o re .

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news and updates
I f yo u w a nt t o k n ow eve r y t hing t h a t ’s h a p p e ning a t B ig Po n d , yo u n e e d
t h e f u ll ve r si o n o f Po n d e r ings – o u r m o nt h l y e - n e w sl e t t e r. We’ll se n d
yo u a b a sic issu e a u t o m a tic a ll y t o cove r e sse ntia l n e w s like v ir us a l e r t s ,
p l a n n e d o u t ag e s , e tc . B u t t o h e a r a n n o u n ce m e nt s a b o u t n e w p l a ns o r
p r o d u c t s , yo u n e e d t o o p t - in t o t h e f u ll ve r si o n .

I t ’s a gre at re a d , f u ll o f use f u l tip s a n d in f o r m a ti o n t h a t c a n h e l p yo u

e nj oy B ig Po n d eve n m o re .

B e f ir st wit h a ll t h e b e s t n e w s f r o m B ig Po n d . Lo g int o My B ig Po n d a n d
ch o o se ‘ M a nag e My Em ail’ t o su b scr ib e t o o u r e - n e w sl e t t e r s .

P O N D P O I NT S

• Th ere ’ s plent y more!

Ch eck out th e full list of unmetered sites at

w w w. b igp o n d . co m /u n m e t e re d

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more
stuff
Want more from the internet than browsing?
T h e n B ig Po n d ’s Ad diti o n a l S e r v ice s a re f o r yo u . (I m p o r t a nt : Ad diti o n a l
cha r g e s m ay a p p l y. Pl e a se c h e c k w w w. b ig p o n d . co m f o r t h e l a t e s t
d e t ails .)

Ph otos @ B i gP ond
Just b e c a use yo u have a dig it a l c a m e r a , d o e sn’t m e a n yo u c a n’t c h e r ish
a p h o t o a l b u m . Ph o t o s@ B ig Po n d m a ke s it e a s y f o r yo u t o u p l o a d yo u r
f avo u rit e dig it a l sna p s a n d g e t t h e m p r o ce sse d int o hig h - q u a lit y co l o u r
p rint s f r o m Fu jico l o r. A n d , a l o ng wit h p r int s , yo u c a n t u r n yo u r dig it a l
pic s int o e n l a r g e m e nt s , T- shir t s , m ugs a n d m o re .

B i gP ond S ecurit y S ervices

We m a ke it e a s y f o r yo u t o p u rc h a se se r v ice s t h a t h e l p p r o t e c t yo u r
co m p u t e r. B ig Po n d S p a m Fil t e r, Em ail Vir us Fil t e r, D e sk t o p A ntiVir us
a n d Pe r s o na l Firew a ll a re e a c h av ail a b l e f o r j us t a f e w d o ll a r s a m o nt h .
We use in d ust r y- l e a ding s o f t w a re , ke e p it t o t a ll y u p t o d a t e f o r yo u ,
a n d t h e re a re n o b ig o u t l ays .

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 Family Web Hostin g
I f yo u have f a mil y a n d f r ie n d s a ll ove r Aus t r a lia o r a r o u n d t h e wo r l d ,
Fa mil y We b sit e is a gre a t w ay t o sh a re yo u r ce l e b r a ti o ns wit h t h e m . T h e
se r vice in cl u d e s yo u r ow n sit e , p l us a f u n a n d e a s y- t o - use We b sit e
B uil d e r. S o yo u c a n u p l o a d sn a p s o f a ll yo u r f a mil y eve nt s , t h e n e m ail
eve r yo n e wit h a U R L ins t e a d o f m e ga by t e s o f im ag e s .

B usiness Web Hostin g

W h e t h e r yo u’re r u n ning yo u r ow n b usin e ss o r a sm a ll co m p a ny, B ig Po n d
c a n h e l p yo u m a ke t h e m o s t o f yo u r o p p o r t u nitie s o n t h e we b . O u r we b
h o sting se r vice s will h e l p yo u b uil d yo u r f ir s t we b sit e , e x p a n d int o e -
co m m e rce , a n d gr ow t o a f u ll r a ng e o f o n lin e se r v ice s .

D omain Name S ervices

Wa nt t o re g ist e r a d o m ain n a m e o f yo u r ow n? We c a n h e l p yo u c h o o se
a n d re g ist e r a U R L like ‘ yo u r b usin e ss . co m . a u’ o r ‘ yo u r f a mil y. n a m e’ – s o
yo u c a n e nj oy t h e b e n e f it s o f h av ing dis tin c tive , e a sil y re m e m b e re d
we b a n d e m ail a d d re sse s .

B i gP ond via Telstra Wireless Hotspot Access

I t ’s g e t ting e a sie r t ha n eve r t o a cce ss t h e int e r n e t wit h a Wi - Fi e n a b l e d

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co m p u t e r in Aust r a lia’s m a j o r m e t r o p o lit a n citie s . Te ls t r a n ow h a s
h u n d re ds o f Wi - Fi a cce ss p o int s in Q a nt a s Cl u b l o u ng e s , R yd g e s H o t e ls ,
St a r b u ck s , M cD o na l ds a n d m a ny m o re l o c a ti o ns . J us t re g is t e r f o r a cce ss
f r o m h o m e , a n d a ll yo u r Wi - Fi f e e s will b e co nve nie nt l y a d d e d t o yo u r
B ig Po n d a cco u nt . ( Acce ssing t h e int e r n e t f r o m Te ls t r a Wire l e ss H o t sp o t s
will in c u r a d diti o na l ch a r g e s .)

Static IP for B roadband ADS L

H aving a St atic I P a d d re ss m e a ns o t h e r co m p u t e r s c a n f in d yo u r s a cr o ss
t h e int e r n e t . I t ’s a n e sse ntia l se r v ice if yo u’re int e re s t e d in h av ing
re m o t e a cce ss , r u n ning a v ir t u a l p r iv a t e n e t wo r k , re ce iv ing Vo ice O ve r
I P c a lls o r eve n h o sting o n lin e ga m e se ssi o ns .

D ial- U p for B roadband and Global Roamin g

I f yo u n e e d t o t a ke yo u r B ig Po n d int e r n e t se r v ice o n t h e r o a d (a n d yo u
d o n’t have B ig Po n d Wire l e ss B r o a d b a n d M o b il e C a rd), we c a n h e l p .
D ia l - u p f o r b r o a d b a n d g ive s yo u l o c a l c a ll a cce ss t o yo u r B ig Po n d
a cco u nt f r o m a ll ove r Aus t r a lia . A n d , if yo u’re g o ing eve n f u r t h e r a f ie l d ,
G l o b a l R o a ming m e a ns yo u c a n a cce ss yo u r a cco u nt in m o s t o t h e r
co u nt rie s . All yo u’ll n e e d is a cce ss t o a f i xe d p h o n e lin e a n d t h e
n e ce ssa r y a d a p t o r s f o r t h a t co u nt r y ’s s ys t e m . S o yo u c a n ke e p in t o u c h
wit h o u t having t o m a nag e m o re t h a n o n e I S P m e m b e r ship .

P O N D P O I NT S

• Want to know more ?

You can e xplore all th e Additional S ervices at

w w w. b igp o n d . co m

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76
Glossar y
Rela x . You don’t need a language degree to use the internet.
ADSL: ADSL stands for Asymmetric Digital Subscriber Line – a broadband
ser vice (Digital) that’s carried on normal copper phone wires (Subscriber
Lines). It uses a higher frequenc y spec trum than voice traf fic , which is why it
doesn’t inter fere with your phone calls even though they share the same line.
Why ‘Asymmetric’ ? Because it’s configured so that downloads will go faster
than uploads, to optimise most people’s web usage.

bandwidth: Bandwidth is just data capacit y. Broadband ser vices can carr y
huge amounts of data. Low bandwidth or ‘narrowband’ ser vices, like dial-up,
carr y far less. Bandwidth is usually expressed in terms of data f low – 256kbps
or 512kbps for example – because it translates into speed when you’re sur fing
the internet .

bits per second: Most ISPs, including BigPond , rate broadband plan
speeds in kilobits per second (e.g. 256/6 4kbps, 512/128 kbps). However most
sof t ware, including Internet Explorer and Windows, displays download speeds
in kiloBY TES per second (kBps). One by te equals eight bits, so t ypical plan
speeds ‘translate’ as:

Plan Speed Kilobits Kilobytes

per second (kbps) per second (kbps)
256 32

512 64

1500 187

by tes: By tes are a common unit of computer data measurement , although the
base unit is ac tually a ‘bit’. Each ‘bit’ (shor t for ‘Binar y Digit’) is literally a 1 or a
0 in the binar y code that makes computing possible. And there are 8 bits in a
by te. A kiloby te is generally taken to be 1,000 by tes and a megaby te is generally
taken to be a million by tes. (Because of the binar y code, all computing is based
on the 2 times tables – so they’re ac tually 1,024 and 1,048 , 56 respec tively.)

broadband: ‘Broadband’ is ac tually just an umbrella term for high

bandwidth internet ser vices. (See ‘bandwidth’.) BigPond Broadband ser vices
include ADSL , Cable, Wireless and Satellite internet .

cable: Cable is a type of broadband service. It delivers internet data over the
network of pay-TV cables that Telstra laid in metropolitan areas. These cables have

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 a huge data capacity, and can deliver incredible internet speeds. However, the
cable must be physically present at your address before you can connect to it.

dial-up: Originally, the internet was available over telephone lines. To

access the web, your computer made phone calls, just like the rest of us. It
literally dialed our modem’s number. Our modem then dialed another modem
… and so on.

download: Downloads are data that you pull ‘down’ from the internet into
your computer. That data could be any thing from a web page to an email to a
streaming video file.

ethernet: Ethernet is a ver y common local area net work (LAN) technology.
In other words, it’s a way of connec ting computers
and computer equipment . ‘ Wired’ Ethernet
connec tions usually use ‘R J45’ t ype connec tors like
the one illustrated right .

FAQ: ‘Frequently Asked Questions’, FAQs are usually the hear t of any internet
or computer information direc tor y. You’ll find ver y useful FAQs on your BigPond
Installation CD, on page 42 of this Guide and , the best of them all , at our Online
Help Centre at w w w.bigpond.com.

filter: ADSL filters (or filter/splitters) are designed to stop the highfrequenc y
ADSL signals and low frequenc y telephony signals inter fering with each other.
(See the ADSL definition above.) Ever y telephone device that shares a phone
line with an ADSL modem must be connec ted via a filter, ef fec tively isolating
the modem.

firewall: A Firewall is an application that places a vir tual securit y fence

around your computer. As long as it’s kept up to date and ac tive, a firewall can
stop hackers from accessing your computer, stop trojans from sending data out
of your computer, and provide you with a repor t on any such ac tivit y. You’ll find
more info in the Securit y sec tion of this Guide.

modem: Your modem is a device that translates (or modulates) computer data
into a form that can be transmitted over the internet , and then ‘untranslates’
(demodulates) any data being sent to your computer. ‘Modem’ is ac tually shor t
for Modulator/DeModulator.

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splitter: A splitter is a special filter that separates your internet signal from
your phone (ADSL) or pay-T V (Cable) signals. A central splitter is an even more
advanced filter that’s needed when you have several outlets on the same line
(or Cable) as your BigPond Broadband ser vice.

upload: An upload is any data that goes from your computer ‘up’ to the
internet . Usually that means emails that you send. Although , ever y time you
click a button or a link on a web page, or enter charac ters into a tex t field , your
computer uploads a small amount of data.

usage: Your internet usage is the total amount of data that you download and
upload. (Please see the ‘download’ and ‘upload’ definitions above.)

USB: USB stands for ‘universal serial bus’ and is a system that lets you plug a
huge range of devices (hence ‘universal’) into the one
plug (that’s the ‘serial bus’ par t) on your computer.
USB connec tors are usually f lat , although there is a
square model out there as well.

virus: A virus is any application that ‘infec ts’ your computer without you
knowing – including worm and trojan viruses. There are no good viruses. Even
‘harmless’ viruses clog up and slow our net work . Others can steal from you or
destroy the personal data on your computer. To find out more, see the Securit y
sec tion of this Guide.

Wi-Fi: BigPond Broadband with Home Wi-Fi sets your BigPond Broadband Cable
or ADSL ser vice free by getting rid of the wires that tie you to a modem. The
modem is still wired to a phone or cable outlet , but you can access the web from
any room you want – and connect several PCs if you like.

Wireless: BigPond Wireless Broadband uses par ts of existing mobile

telephone transmission net works to access the internet . So, unlike ADSL or
Cable, there is no physical landline connec ting your modem and our ser vers
(although you will need a power point connec tion if you are using a BigPond
Wireless Modem). Available as a mains-powered modem option or a laptop
mobile card option , wireless broadband combines high speed internet access
with incredible freedom. Visit w w w.bigpond.com to check if wireless broadband
is available in your area.

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 Technical support
www.bigpond.com/help

Billing and account information

www.bigpond.com/mybigpond

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