Professional Documents
Culture Documents
Packages:
BLACKBERRY™
Mission Statement
“To be the unmatchable mobile system of communications in Pakistan which
provides the best value to its customers, employees, business partners and
shareholders.”
Mobilink's Vision
"To be the leading Telecommunication Services Provider in Pakistan by offering innovative
Communication solutions for our Customers while exceeding Shareholder value & Employee
Expectations".
Slogan
“Reshaping lives” (Official)
Customers are at the heart of Mobilink’s success. They have placed their trust and confidence in
it. In return, it strives to anticipate their needs and deliver service, quality and value beyond their
expectations.
Business Excellence:
Mobilink strive for excellence in all that they do. They aspire to the highest standards and raise
the bar for themselves everyday. This commitment to delivering world-class quality translates
into unmatched service and value for their customers and all stakeholders.
Relationships drive the business at Mobilink. They respect and esteem their employees and all
stakeholders. They believe in teamwork, empowerment and honor.
As the market leader, they recognize and fulfill their responsibility towards the country and the
environment in which they operate. They contribute to worthy causes and are dedicated to the
development and progress of the society.
The HR Department:
The human resources function at Mobilink comprises four main areas
The staffing and compensation function is responsible for meeting the company’s recruitment
requirements along with developing, implementing and maintaining companywide compensation
and incentive plans. The function is also the custodian of the HR Employer Brand.
Recruitment:
• Recruitment is done through Human Resource Department. An Applicant’s knowledge,
skill and aptitude is related to the position, Education, Experience, Intelligence test,
Interviews, References, Medical test.
• People at Mobilink, work hard to ensure an effective and efficient method of recruitment
and selection. It is aimed that hiring should be done without any discrimination based on
race, colour, sex, nationality, ancestry, religion or disability.
Training:
• The purpose of training is to upgrade the capabilities and efficiency of all the employees
and prepare them for more responsible positions in future.
• Provide employees with greater opportunity to grow and succeed within the company.
• Both managers and non-managers receive help from training and developmental program
but mostly non-managers are concerned with training while the managers are concerned
with developmental programs.
HR Operations looks after employee services and employee relations. It also maintains and
updates employee records.
The employee excellence function aims to enhance HR performance through value creating
activities focusing on wellness and diversity management initiatives.
OB PARACTICES IN MOBILINK:
Communication:
Downward Communication:
In Mobilink downward communication take place in which communication flows
from managers to the employees. Managers and group leaders assign goals , provide job
instructions , inform employees of policies and procedure ,point out problems that need attention
and offer feedback about performance to the employees.
LEADERSHIP:
Task-Oriented:
A manager with a task-oriented style will have work results as his major concerns and therefore,
he will enlarge rigid policy that would lead the subordinates to reach the preferred results.
Employee-oriented:
Participative:
In Mobilink the leadership style is participative in which the leader involves one or more
employees in the decision making process (determining what to do and how to do it). The leader
allows the employees to make the decisions. However, the leader is still responsible for the
decisions that are made. This is used when employees are able to analyze the situation and
determine what needs to be done and how to do it.
Positive leaders use rewards, such as education, independence, etc. to motivate employees.
While negative employers emphasize penalties such as loss of job, days off without pay.
POWER AND POLITICS:
Power is a potential ability and influence for a people which direct other people in
desired direction to do something. In an organization managers use normally two types of power
interpersonal and formal. Formal power is based on an individual position in the organization
and personal power comes from an individual unique characteristics.
Legitimate Power:
Expert Power:
Expert power is the influence based on special skills, knowledge or expertise. Expertise
has become on of the most powerful sources. As jobs have become more specialized the
organizations have become increasingly dependant on experts to achieve goals.
LEARNING:
Cash bonuses
Promotions
Make team leader
Increments in salaries
Allowances like ( fuel allowance, mobile allowance)
Overall employees are somewhat satisfied with their jobs but not completely. There is need of
improvement to make employees more satisfied so that they can perform well.
Training:
Mobilink is providing to its employees. The employees have access to company sponsored
training programs and seminars.
• The purpose of training is to upgrade the capabilities and efficiency of all the employees
and prepare them for more responsible positions in future.
• Provide employees with greater opportunity to grow and succeed within the company.
Both managers and non-managers receive help from training and developmental program but
mostly non-managers are concerned with training while the managers are concerned with
developmental programs.
Career Advancement:
Mobilink is providing clear path for career advancement to its employees,. Company gives full
support to its employees in this context.
Discrimination:
Working environment:
Almost all the employees are satisfied with their physical working of employees. Mobilink aim’s
to ensure a workplace that necessitates open and respectful communication between the
employees’ abilities.
Mostly employees somewhat agree that their supervisors communicates with them properly and
also provides counseling. They believe that their managers effectively lead the department.
The morale of the employees at Mobilink is satisfactory and the have teen spirit in their work
environment. They are satisfied with their professionalism of their coworkers.
Recognition:
According to employees their performance is individually recognized and they are appreciated
according to the performance.
TEAMS AND GROUPS:
A group whose individual efforts result in performing that is greater than the sum of the
individuals input. At Mobilink, employees work in team and they have a team of over 4,500
unique individuals who make it Pakistan’s largest cellular network. Being exposed to best
practices and an enabling environment, they are the best minds in the industry today. By working
in teams, employees bring their collective skills and knowledge to bear on problems and to
develop innovative ideas for the organization. To be effective, teams should be formed with
employees from a variety of functional areas. Work satisfaction relates to personal satisfaction
of team members for the work they have done.
In Mobilink their team consists of individuals who have technical expertise, problem solving,
decision making and interpersonal skills. And the work team members do provide them freedom,
the opportunity to use different skills, the ability to complete it and that work has a substantial
impact on others.
PERSONALITY:
The people working at Mobilink have Type A personality they are strong leaders
and can work well under pressure. They are independent and are excellent problem solvers. They
ensure that all work is accomplished in a timely manner. Type A’s are very decisive and once a
decision is made they are quick to work towards its implementation. Gaining insights into your
personality is an important key in understanding your employees what motivates them and where
they do their best work. The leader should maximize its employee’s strengths and enhance their
effectiveness as individuals. Type A’s enjoy receiving recognition for their work and they desire
to advance in all areas, especially those related to their work. In general, Type A’s are able to
work quickly and are often seen as high-achievers holding increasingly high-powered positions
• Competitiveness
• Strong Achievement-Orientation
• Multi-tasking
• Aggressiveness
• Strive to think or to do more things at once.
• A commitment to achieve goals and an intense desire to compete.
• Always in a hurry
ANALYSIS:
After studying various issues related to the organizational behavior within the organization I
analyzed that
There are different kinds of rewards MOBILINK gives to their employees which are as follows:
Cash bonuses
Promotions
Make team leader
Increments in salaries
Allownces like ( fuel allowance, mobile allowance)
I found very different kind of reward in MOBILINK that they motivate their employees whose
performance is not up to the mark by giving them the salaries equivalent to the market value of
the any other employee of same rank so as to motivate their employees.
Many of the employees are being rewarded after accomplishment of their sales target in such a
way that their management take them to the picnic or invite them for dinner frequently.
And another very interesting fact which I found in MOBILINK is that their management does
not fire their employees even their performance level is not up to the mark.
Overall employees are satisfied with their company and jobs.
To some extent they are given empowerment to do their work. Most of them agree that
their jobs are not creating any physical or mental problems for them.
But according to my opinion employees are facing job stress. It is a fact that cannot be
denied. Because we know that stress is inevitable. it can only end up with the end of life
But the company deals with this problem and provides them proper counseling.
If we see an overall picture, then it is clear that they are somewhat satisfied with their jobs and
they don’t have a lot of stress on them. But still there is a need of improvement in strategies of
MOBILINK to make workforce more productive.
• Leadership.
• Communication skills.
• Team work and Co-operation.
• Problem solving & decision making.
• Flexibility.
• Customer focus.
In Mobilink training to the employees is given for the current improvement in the job while
developmental program is for improving the skill which will be used in the future. Both
managers and non-managers receive help from training and developmental program but mostly
non-managers are concerned with training while the managers are concerned with developmental
programs.
Mobilink aim’s to ensure a workplace that necessitates open and respectful
communication between the employee’s abilities. Almost all the employees are satisfied with
their physical working of employees.
Mobilink has got the combination of leaders that are both task oriented and leadership oriented.
This shows that Mobilink have the leaders that perform better in all situations and can manage
their teams more effective and efficiently.
The organization properly communicates its strategies to its employees to carry good results
efficiently and effectively. The communication between the employees is good and that drives
them to do outstanding achievement in work. In Mobilink the employees are listened, respected,
trusted, and valued that gives them a sense of self worth and belonging.
Mobilink is providing clear path for career advancement to its employees,. Company gives full
support to its employees in this context.
At Mobilink, employees work in team and they have a team of over 4,500 unique individuals
who make it Pakistan’s largest cellular network. Being exposed to best practices and an enabling
environment, they are the best minds in the industry today. By working in teams, employees
bring their collective skills and knowledge to bear on problems and to develop innovative ideas
for the organization.
RECOMMENDATIONS:
• We would suggest that specific job related training should be imparted to employees this
would give an additional benefit to employees for improving their skills.
• Although Mobilink is covering whole Pakistan but is call rates are high they can lower its
call rates, SIM charges, GPRS charges in order to capture a larger market and this way
they can capture the customers of low income group.
• The employer should show a greater trust to employees and employees should feel good
about their employer.