Lean Six Sigma

A rigorous, focused and highly cost-effective approach to achieve improved business

performance. Lean is a discipline that focuses on process speed and efficiency.

The Essence of Lean Six Sigma


Lean and Six Sigma originated separately but are very much complementary once
put into practice. Lean focuses on improving the time it takes to complete tasks by
removing the ‘waste’ (unnecessary steps), while Six Sigma focuses on efficiency –
doing it right first time every time. Thus if staff are able to do tasks faster, they are in
turn doing them right first time every time. As a result, they are able to do tasks
faster as there is no re-work.

The Lean Six Sigma Impact

Lean Six Sigma is one of the most widely used quality improvement methods available
today. Organisations across all industries and fields have successfully adopted
this methodology to transform business performance. Some of Australia’s largest
organisations such as Westpac, 3M Australia, Vodafone, Qantas, NAB, CBA and BHP
Billiton use Lean Six Sigma.
Typical outcomes of Lean Six Sigma projects are:
• Improved business processes • Reduced waste and downtime
• Improved efficiency and cycle time • Improved revenue and margins
• Improved customer experience and sales

Implementing Lean Six Sigma

The success of a Lean Six Sigma project hinges on the support from management,
the cohesiveness of the project team representing different business areas in
the process, and most importantly stakeholder and change management of
those involved in and affected by the problem process to realise the benefits.
In order to realise the full potential of a Lean project it is most beneficial for organisa-
GSM Executive Programs also has
A tions to send teams and groups of cross functional areas to our Lean Open Programs.
extensive experience in delivering
in-house Lean Six Sigma programs and
can develop a tailored Lean program
that suits your specific needs.

DEVELOPING LEADERS. ACHIEVING OUTCOMES.

Lean for Leaders
www.agsm.edu.au/lfl
Sydney, 2 days
› 11–12 August 2011
$3,245 (incl, GST)
Program cost inclusive of pre-work, survey,
simulation, experiential learning, coaching,
follow-up
I’d heard about Lean Six
Sigma without any detailed
explanation of what it was
all about. This program
filled in the gaps for me
and really helped develop
my understanding of what’s
required of a Lean Leader.
Lean Six Sigma Tailored
Program Participant
LEAN CHANGE SIMULATION
The Lean change simulation delivers
familiarity with change best practice,
an experience managing change,
and on-going support through real-
world application.
The simulation enables you to
practice:
• Identifying, understanding and
balancing stakeholder interests
• Applying change leadership best
practices
• Finding and capitalising on change
leverage points
• Implementing Lean management
practices
Designed for
Senior and aspiring leaders seeking to build more efficient and effective processes,
who need to understand what Lean Six Sigma is, what its strategic and operational
benefits are, and how to get buy-in from the stakeholders whose jobs are impacted
by a Lean Six Sigma improvement project.
Overview
“People don’t deliberately come to work to do a bad job – it’s broken processes that
prevent people from maximising their talent and the business from maximising
efficiency and optimising customer experience”. This axiom is at the core of the
thinking of a Leader in Lean Six Sigma.
Lean for Leaders provides participants not only with the problem-solving tools
found in the DMAIC method to fix broken processes but the collaborative tools
needed to engage the right stakeholders at the right time. Ask any improvement
team what their biggest challenge is and the answer is always an emphatic “getting
the change management piece right!”
Lean for Leaders is a combination of the data and process analysis tools and people
management tools needed to assure successful Lean Six Sigma improvement
projects. You will walk away with a sound understanding on how to change processes
the Lean way and how to coach the people charged with realising the change.
You will practice and hone your skills in managing stakeholders by undertaking a
computer-based simulation of a Lean process improvement project throughout the
second day.
Certification
Your participation will be acknowledged by awarding you a Lean Champion
certificate following successful completion of the two day program. This is a highly
recognisable qualification amongst Lean practitioners.
Benefits
• Understand the DMAIC methodology
• Understand how to realise and track the Benefits of a Lean project
• Ability to identify the right Lean projects
• Understand how to select and mentor the right people to drive breakthrough
performance
• Knowledge and confidence to lead Lean initiatives
• Learn how to create cultural change through Lean
Agenda
1
DAY • Overview of the Lean methodology
• The role of the leader in supporting Lean
• Thinking and acting as a Lean leader
• Selecting the right Lean projects
2
DAY • Creating cultural change through Lean
• Change management simulation applied
to a Lean context
• Action planning
Yellow Belt

www.agsm.edu.au/yb Designed for

Team members who need to develop substantive process improvement skills that
Sydney, 3 days
will result in operational efficiencies and improved customer experience the Lean
› 17–19 August 2011 Six Sigma way.
$4,868 (incl, GST)
Program cost inclusive of pre-work, simulation, Overview
experiential learning, coaching This program will provide you and your team with a structured approach to solving
Certification: $578 (incl GST) process issues in your organisation. It will equip you with specific Lean Six Sigma
data, process analysis and change tools to reduce waste, improve productivity and
the customer experience.
A real-time simulation will provide you with a learning environment to practice the
Lean Six Sigma effective use of the Lean Six Sigma tools. You will also explore creative problem-
Framework (DMAIC ) solving techniques that lead to breakthrough solutions by challenging patterned
ways of thinking.
Define This program is taught at the industry standard Yellow Belt level and incorporates
the pain point of the process
the Toyota Lean tools into the standard Six Sigma framework of Define-Measure-
and the improvement goal
Analyse-Improve-Control (DMAIC). This framework provides you and your
organisation with a structured problem-solving approach that combines the best of
Lean and Six Sigma.
Measure
the baseline process
performance and identify Certification
potential causes Upon satisfactory completion of the three day program and meeting the pass mark
in the online assessment, you will receive a Yellow Belt certificate.

Analyse
the process to determine the
root cause(s) of the problem
Improve
the process in a controlled
environment by trialling the
best solution to the problem
Benefits
• Focus on data and measuring baseline performance
• Understand and reduce variation in business processes
• Ability to recognise and deal with waste
• Improved project and change management skills
• Improved problem solving, statistical and innovation skills
• Heightened appreciation for the Voice of the Customer

Control
the improved performance
by implementing maintenance The most valuable aspect of the program was the
plans and procedures
powerful tools to achieve cost savings and customers
expectation.
Lean Six Sigma Tailored Program Participant

FIND OUT MORE

ENROL Phone +61 2 9931 9333
www.agsm.edu.au/enrol Email enquiries@agsm.edu.au
Web www.agsm.edu.au/lfl
www.agsm.edu.au/yb
Faculty Team
AGSM Executive Programs offers organisations one of the most highly qualified, skilled trainers and practitioners
in Lean Six Sigma in Australia.
Dr Paul Walsh
Program Director
Paul is a certified Black Belt and has more
than 20 years experience as a full-time faculty
member, in Australian business schools. The
last 7 years he has been teaching the Six Sigma component
of the Business Process Management subject in the AGSM
MBA Programs. He has also developed a reputation as an
outstanding facilitator and coach.
He is accredited by the Australian Government National
Industry Extension Service as a process improvement
facilitator. He has published widely in practitioner and
academic journals and is lead author of the book The
Measurement and Management of Strategic Change (Pearson
Education, 2005). Most recently, he has project-managed
a large deployment that has included the training of over
500 staff in Lean toolkits, yellow, green and black-belt
training, and Lean Executive Champions programs.
Learning Approach
The programs incorporate interactive sessions which include
discussions, group activities, and real time simulations to
ensure that concepts and tools can be applied back in the
workplace.
Pre-program Preparation
The Lean Six Sigma programs are supported by the AGSM
Executive Programs e-learning platform where participants
can access pre-readings and case studies as necessary prior
to the program. Pre-program preparation will take between
30 minutes to one hour to complete.
ENROL
www.agsm.edu.au/enrol
© 2010 The University of New South Wales.
Content within this brochure is subject to change without notice.
Visit www.agsm.edu.au/executive for the most up-to-date information.
Ross Anderson
Program Presenter, Change Management
Ross is a registered psychologist, executive
coach and an experienced designer, developer
and facilitator of leadership development
initiatives for a broad range of organisations.
He has managed large complex change initiatives for the
public sector in Australia and the Pacific region. Ross
has worked extensively in change management, consulting
to organisations involved in restructuring or strategic
realignment.
Dr Rose Trevelyan
Program Presenter, Lean for Leaders
Rose is a member of faculty in the Organisation
& Management School at the Australian School
of Business, UNSW. After graduating from
Cambridge University with a bachelor’s degree in social and
political sciences, she completed her PhD at London Business
School where her research focused on the leadership and
group dynamics of creative research scientists. Her current
research on corporate entrepreneurship has been published
in leading international academic journals.
Russell Isaac
Program Presenter, Lean Six Sigma
Russell is a GE certified Master Black Belt and Quality Leader,
and a CIMA qualified accountant.
Russell has built on his finance background to focus on process
improvement using Lean manufacturing and DMAIC six sigma
frameworks to help clients drive growth by delivering goods
and services quicker and to a higher quality whilst generating
productivity benefits and cost savings.
FIND OUT MORE
Phone +61 2 9931 9333
Email enquiries@agsm.edu.au
Web www.agsm.edu.au/lfl
www.agsm.edu.au/yb
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