Annual

Parking
Report
London Borough of
Hillingdon
2009/10

Angela O’Shea – August 2010

 INDEX

Introduction

Hillingdon’s Roads

Highways Management

Parking Management

Parking Enforcement in Hillingdon

Parking Services

Service Milestones 2009/10

Industry Recognition

Parking Places in Hillingdon

Abandoned Vehicles

Initiatives of 2009/10

• Enforcement Outside Schools

• Improvements to Dropped Kerb Enforcement
• Extension of Brown Badge Scheme
• Partnerships

Appendix 1 to 7

Useful Websites
Introduction

This Annual Parking Report is produced as a requirement of the Traffic

Management Act 2004. The report provides a brief overview of the Borough and
outlines the activities and achievements that have taken place over the last 12
months (2009/10).

Hillingdon is host to the world’s busiest international airport, the UK’s only
international hub and the country’s second busiest bus and coach station. It is
the country’s best connected, and London’s second biggest borough.

The M25, M4 and M40, three of the country’s busiest motorways, serve Hillingdon
directly with car ownership and use higher than in any other London borough. .

Hillingdon is also committed to encourage active travel through improving the

public realm, interchanges for public transport and sustainable transport
corridors including the Grand Union Canal.

Hillingdon Council is committed to the development of its north-south

sustainable transport corridor along the A4180-B466-A437-A4180 principal roads,
and the development of area-wide travel plan partnerships.

The aspiration is that the whole of Hillingdon will gradually be covered by such
partnerships, fostering a sense of ownership and pride in developing the best
possible quality of urban life, within which active travel is the norm.

Apart from the focused approach, as promoted in the Mayor’s Transport

Strategy*, Hillingdon will continue with ongoing borough-wide initiatives
namely:-

1) to improve road safety,

2) to reduce congestion,
3) to encourage active travel,
4) to manage freight,
5) to monitor emissions,
6) to pro-actively review policy to maximize traffic flow and minimize pollution

Within this plan, Parking Enforcement is a key tool in the task to keep traffic
flowing and congestion more manageable.

Enforcement of parking contraventions forms part of this report and we have

listed and analysed the number of Penalty Charge Notices issued in the last
financial year.

Parking restrictions in the London Borough of Hillingdon are enforced by our

contractor, Mouchel Ltd, with the contract managed by London Borough of
Hillingdon staff.

Services provided to residents and motorists by Parking Services are:


The enforcement of traffic and parking restrictions within the borough,

The management of the Councils 26 Car Parks.

The removal of abandoned & untaxed vehicles from our streets.

The issue of Permits and dispensations.

The back office and Appeals service.

We endeavour to enforce the various parking restrictions in a fair and reasonable

way and in compliance with governing legislation.

If you have any questions that are not answered in this report, please do not
hesitate to contact us so that we can try to answer them. INSERT CONTACT
DETAILS
London Borough of Hillingdon Parking Services,
PO Box 453
Uxbridge
UB8 1AA

Web :- www.hillingdon.gov.uk
Email :- parkingenforcement@hillingdon.gov.uk

*To view the Mayor’s Transport Strategy please see - www.London.gov.uk

Hillingdon’s Roads

The map at Appendix 1 shows Hillingdon’s road hierarchy. In addition to borough

roads the Highway’s Agency maintains the M4 and Transport for London
maintains the Transport for London Road Network (TLRN), which consists of the
A40, A30, A312, A4020 and A4 through Hillingdon. Hillingdon’s maintainable road
network consists of approximately 680 km of public highway.

Hillingdon is the second largest London Borough with a population of over

250,000 residents and neighbours with the London Borough’s of Ealing, Hounslow
and Harrow plus Buckinghamshire County Council, Slough Borough Council, Surrey
and Hertfordshire County Council. Hillingdon is also individual in that it is home
to Heathrow Airport, one of the world’s busiest international airports.

Hillingdon is served by a combination of rail and bus services; however,

dependency on private vehicles is high. At the time of the 2001 census, 60% of
Hillingdon’s population travelled to work in private cars or vans and Hillingdon
had one of the highest car ownership figures in all London Boroughs. This can be
attributable to many factors including the limited nature of the public transport
network, which means that many people have little or no choice about how they
travel to work, to the shops or to other community facilities. The predominant
use of the car in Hillingdon is further compounded by the presence of various
major roads running through the Borough and the close proximity to the national
motorway network. Heathrow Airport, located in the south of Hillingdon is also a
significant generator of car borne traffic and freight traffic especially from areas
to the west of the borough.

The high dependency on the use of cars in Hillingdon has resulted in several
congestion hot spots and creates serious pressures on the availability of on-street
parking in the borough. High car use has also led to high levels of noise and air
pollution at various locations along the major road network. While Hillingdon
aims to improve and expand the public transport network and to promote
alternative modes of travel, it is accepted that with highly dispersed demand
patterns, car use will continue to be an important travel method for the
foreseeable future.
Highways Management

Hillingdon continues to have one of the highest car ownerships of all London
Boroughs. This can be attributable to many factors, not least of which is the
limited public transport network throughout the Borough and particularly the
north south links.

The predominant use of the car in Hillingdon is further compounded by the

various major A-roads running through the Borough (A4, A30, A40, A312, A4020),
and the close proximity to the national motorway network (M3, M4, M25, and
M40).

A significant generator of car borne traffic is Heathrow Airport, especially from

areas to the west of the Borough. As a result of these 3 major features affecting
travel in Hillingdon, congestion is a key issue for the Council to consider.

The continued dependence on the use of cars has been a major contributory
factor to traffic congestion and has caused associated problems from on-street
parking as well as having a negative impact on air quality in Hillingdon and
London.

Hillingdon is committed to improving public transport links and promoting

alternative modes of transport, therefore it is also unlikely that reallocating road
space would be a suitable option to tackle congestion and increase network
capacity for the car.

With this in mind, the Council looks to identify and implement improvements
that can be made for motorists within the bounds of the existing network
capacity.

Road and junction improvements need to be prioritised to ensure that traffic will
flow more freely. These may be major improvements to congestion hotspots, or
less intrusive solutions such as traffic signal re-phasing [in partnership with
Transport for London].

In order to achieve these improvements Hillingdon has introduced a Council

funded programme aimed at mitigating or alleviating congestion at key hotspots
across the borough.

The objectives of the Traffic Congestion Mitigation Programme are to identify

key congestion hotspots, to evaluate the various factors that contribute to and
cause congestion and to look at and develop measures that may lead to
managing the congestion at these hotspots more effectively.

Hillingdon implements a variety of regulations, policies and programmes which

contribute to making the best use of the existing road space available to the
authority.
Parking Management

Parking regulations identified and implemented through the Council’s Parking

Management Scheme Programme, regulate and manage parking on the borough
roads in order to manage commuter-generated congestion and remove
unnecessary obstructions caused by inconsiderate or unlawful parking.

The development of Parking Management Schemes around areas which have

historically had problems with commuter and non-resident parking has relieved
pressure on the road network. This has freed up space around the boroughs 13
train and tube stations, central bus depot in Uxbridge and in other shopping
centres at Ruislip, Northwood and Hayes, and the Uxbridge Road corridor, as well
as in the residential streets around Brunel University, and around Hillingdon
Hospital.

An additional part of theses schemes is the On-Street Pay & Display parking
places Stop & Shop programme, designed to prevent all-day parking in an area
where parking places need to be available for continued use and enable drivers
to “Stop & Shop”.

The continued introduction of these schemes allows for traffic to be kept moving
on busy roads and those roads serviced by local bus routes. It also removes non-
residential parking from residential streets situated near areas of interest, such
as Brunel University, Heathrow Airport and Hillingdon Hospital.

The Council will continue to identify and implement Parking Management

Schemes in line with local transport policy and also in response to resident
requests in the small towns and villages that make up the boroughs residential
areas. In 2010/11 new schemes are planned for West Ruislip, Yiewsley and West
Drayton.

The Council has traffic management orders controlling parking throughout the
main commercial and shopping centres of the borough and at critical sites in
other built up areas.

Traffic management orders also exist for all parking management schemes in the
borough. Hillingdon undertakes the enforcement of these traffic management
orders in terms of determining the use of the Penalty Charge Notice (PCN).

It is recognised that a consistent high level of traffic enforcement is important

on the boroughs major bus corridors. However, in general, the Council operates a
flexible approach to its parking enforcement service and adjusts the available
enforcement levels to meet the prevailing needs.

Hillingdon’s Traffic Management Section keeps all Traffic Management Orders

under review and works with the residents of the borough and relevant
stakeholders [Police, Emergency Services], through consultation, to identify and
implement any new Traffic Regulation Orders or traffic management schemes
that will have a beneficial affect on the management of the road network.

Parking Enforcement in Hillingdon

The aim of Parking Enforcement in Hillingdon is to contribute to the efficient

management of the road network, within the administrative boundary, to reduce
unnecessary disruption and congestion caused by inconsiderate parking, whilst at
all times being transparent and fair to the motorist.

On 4th July 1994, the control and enforcement of all on-street parking throughout
the borough was taken over by the London Borough of Hillingdon. The Police
were responsible for control and enforcement before this date.

Enforcement was carried out under the 1991 Road Traffic Act until 31st March
2008 when it was replaced by the Traffic Management Act 2004.

In February 2004, Hillingdon began using closed circuit television (CCTV) as a

parking enforcement tool to issue penalties to motorists for the contravention of
being in a bus lane. Currently five dedicated bus lane enforcement cameras are
used to enforce five bus lanes within the Borough. There are also three cameras
enforcing three Bus Routes.

These cameras and other networked cameras have also been used to enforce
parking restrictions in congested areas outside the usual enforcement times.

The aim is to prevent vehicles jeopardising the safety of pedestrians or causing

traffic hazards and delays. The experience of using CCTV alongside traditional
enforcement methods has proved to be an excellent operational tool that
compliments traditional methods.

On 31 March 2008 new regulations were introduced in England and Wales that
saw the first nationwide changes to on street parking since 1993. The regulations
provide motorists with a fairer and more transparent parking enforcement
service across the country, helping to raise industry standards. What was called
Decriminalised Parking Enforcement is now referred to as Civil Parking
Enforcement (CPE).

London Councils, in partnership with the Department for Transport, determine

the enforcement type and procedure undertaken by the enforcement body. Each
contravention is coded and identified with a full description. [Appendix 7]

It is recognised that a consistent high level of traffic enforcement is important

on the boroughs major bus corridors. However in general the Council operates a
flexible approach to its parking enforcement service and adjusts the available
enforcement levels to meet the prevailing needs.

Appendix 6 shows the financial status of enforcement for 2009-10

Parking Services

This service is not responsible for the introduction of parking restrictions in the
Borough. However, the enforcement and management of such is undertaken by
Parking Services, and we take pride in providing a professional service to the
residents and drivers in Hillingdon.

The London Borough of Hillingdon Parking Services department consists of four

main areas:

Parking Enforcement
Car Parks
Abandoned & Untaxed Vehicles
Parking Administration

The aim of the team is to provide a balanced service, incorporating the

enforcement of parking contraventions, both on-street and in the council’s car
parks, with the removal of abandoned and untaxed vehicles.

This is supported by an efficient back office which includes the processing of

challenges and appeals, the management of parking permits and the debt
recovery process.

The team consists of :

Parking Service’s Manager

I
Operations Manager Support Manager Administration Manager
I I I
Enforcement Abandoned Vehicles Processing
On-Street Untaxed Vehicles Appeals
Off-Street Debt Recovery
Car Parks Management Permits

Employees - 11 Employees - 2 Employees - 22

Service Milestones 2009/10

The HillingdonFirst Card was introduced in June 2009.

This is a very successful scheme, introducing discounted parking for borough

residents.

The introduction of this scheme included the replacement of 190 new, solar
powered Pay & Display machines, installed throughout the borough which were
capable of providing differential parking rates, thus enabling residents to
benefit at reduced rates when using their Hillingdon First Card.

The discounted parking rates are available in all Council run car parks and when
parking in on-street Pay & Display bays.

The scheme enabled initiatives such as free parking to residents on three

weekends in the run up to Christmas. Figures show that almost 4,000 of our
residents benefited, each weekend.
The Resident Permit On-Line Renewals facility has been introduced alongside
the new 2 year permit duration period.

The On-Line permit renewals facility was introduced in February 2010 to make it
much easier for residents to renew their resident permits. The new system puts
the wishes of our residents first, and has resulted in a faster more reliable
service which enables residents renew their permits at a time convenient to
them.

The renewal reminder letter sent to residents details the different methods of
applying for renewals, including on-line, post, e-mail or telephone.

The new process will not only save residents time and costs, but will also deliver
efficiency savings for the Council. It also extends the hours of service from the
previous Monday to Friday 9 a.m. to 5? p.m. access to a new 24 hour access
every day.

Residents have been extremely positive about this new facility and feedback has
been very good. During the first four months since this was introduced, 45% of all
permit reminders have been renewed on-line.

The Biennial Permit Period was introduced for Resident Parking Permits to
reduce the pressures of having to renew permits every year.

Resident Permits are now renewed every 2 years. This reduces the pressure on
residents and also enables the council to make savings on costs incurred whilst
providing the first permit free of charge.

A reminder is still sent 28 days before the expiry of the resident permit and the
latest figures show that residents like this option with usage rising.
The parking industry’s first accredited notice processing qualification was
rolled out in November 2009. The course was designed and developed in house
by the Parking Administration Manager, in partnership with Alpha Parking. It is
part of a rolling training programme introduced to raise standards and provide an
improved professional service.

As local authorities, we have to answer to the Parking Adjudicator, a professional

body of legally trained individuals, so the notice processing role, as a quasi-
judicial process, is a vital element of the service.

Continuous professional development is at the heart of the Traffic Management

Act guidance, but there is an industry gap of accredited training for areas such as
notice processing.

This course aims to begin to bridge that gap, reflecting the value that we place
on staff and the work that we do.

The course is currently being rolled out across the country so that all processing
staff will benefit from this specialist training and their customers will receive a
professional and fair service.
Industry Recognition

Parking Services Wins Three British Parking Awards

The London Borough of Hillingdon had been nominated for the prestigious British
Parking Association national awards, which were held on Friday 12th March 2010
at the InterContinental Hotel in Park Lane, London.

These awards are held annually and over forty nominated organisations were
vying for recognition, from fourteen categories, in the parking industry’s
celebration of innovative design, effective management and excellent service.

This year, the awards were presented by the well-known TV impressionist Jon
Culshaw, and I am delighted to inform you that we got to know him quite well
during the course of the ceremony, as Hillingdon Parking Services came home
with a grand total of three of the national awards.

Hillingdon were successful in the following three categories:

• The Innovation Award

• The Back Office Team of the Year Award

• Overall Winners Award – Best Parking Team of the Year

The first award won was the Innovation Award. This was presented to Hillingdon
in recognition of its work in launching the HillingdonFirst smart card, which gives
residents discounted parking and access to other services, such as libraries and
civic amenities, etc.

It was then announced that the Parking Administration team had won the Back
Office Team of the Year award, for its professionalism in dealing with appeals
and permit matters, and for the development of a training qualification for
parking staff.

The Parking Administration Manager was short listed in the Parking Person of the
Year and Parking Training categories but unfortunately, pipped at the post.

However, with four quality entries and two wins in the main categories, the
London Borough of Hillingdon then picked up our third award, being named as
the Overall Winner of the British Parking Association Awards 2010.
Parking Places in Hillingdon

On-Street Parking

Borough wide Parking Schemes are a physical restraint to the use of the private
car as parking is at a premium in Hillingdon. The strategic management of
parking spaces can contribute to promoting more sustainable travel, restraining
road traffic and increasing the role of other transport modes.

The London Borough of Hillingdon main Town Centre is Uxbridge, situated at the
end of the Metropolitan and Piccadilly Underground Line. The smaller shopping
areas of Northwood, Eastcote, Ruislip, Hayes and Yiewsley & West Drayton are
located in the more densely populated areas across the borough.

The On-Street Pay & Display parking places in these areas are part of the Stop &
Shop programme.

This programme is designed to prevent all-day parking in an area where parking

places need to be available for continued use and short stays to enable drivers to
“Stop & Shop”.

The first half hour is free, when a voucher is displayed, with any subsequent
time paid for and with a maximum stay period implemented. (This does not
apply to Uxbridge Town Centre)

Information on Hillingdon Car Parks can be found on the Council Web Site at
www.hillingdon.gov.uk.

Provision is also made for Disabled Bays and Motorcycle Bays and to assist
commerce, deliveries are accommodated with the provision of Loading Bays
positioned in primary locations.
Resident Parking

The Council continues to identify and implement Parking Management Schemes

(PMS) in line with local transport policy and there are now 22 Resident parking
schemes in Hillingdon.

With the Council committed to resident satisfaction, the new Resident Permit
On-Line renewal facility was introduced in February 2010. This enables residents
to renew their resident permits at a time to suit them and without the cost of
postage or telephone calls.

The new facility has been welcomed by Residents. Rather than restricting them
to office hours, access to the new system is now available 24 hours, seven days a
week.

Residents have been very positive about this new facility, feedback has been
very good. During the first 6 months of use, 45% of all permit reminders were
renewed on-line.

The last 12 months has also seen a change to the duration period of a resident
permit from one to two years. This reduces the number of times residents have
to renew permits, reduces costs and allows the permit department to absorb the
growth in workload, brought about by the introduction of new schemes, without
an increase of resources.

This change is expected to be complete by the end of 2010, as existing permits

are renewed for the extended period.

Last year approximately 8000 permits were issued to residents living within the
Parking Management Schemes. [Appendix 4]

New Schemes introduced in 2009-10

Hillingdon Hill HN1

Schemes Extended in 2009-10

Hillingdon Hospital HH Ext

Cowley C1 Ext
Uxbridge South U6 Ext
South Ruislip SR Ext
Harlington H1 Ext
Northwood N Ext
Uxbridge South U5 Ext
Off-Street Parking - Car Parks

Hillingdon Council is responsible for 26 Surface Car Parks with 20 of these having,
reached or continuing to meet the standards set to receive Park Mark Awards

Park Mark is a national accreditation scheme run by the Association of Chief

Police Officers (ACPO) and managed by the British Parking Association (BPA). It
gives recognition to car parks that have measures in place to reduce crime and
the fear of crime and provide a safe and non-threatening environment for people
to park.

This demonstrates the high standards of Hillingdon car parks and shows the
council's commitment towards ensuring a safer parking environment for all
residents, workers and visitors to the Borough."

Part of this initiative is to ensure markings are clear to all users, especially the
vulnerable in our society.

In a rolling programme of refurbishment in all the Council’s Car Parks, a plan to

improve the appearance of car parks, across the Borough, began in earnest in
2009.

This work includes the repainting of furniture, the re-marking of bays and
ensuring the signs are clearly visible and in good order.
An added initiative was the introduction of the new recycling facilities for tetra-
pak containers ( juice/ milk cartons) in a few of the Car Parks, with a view to
extending this to all surface car parks.

An example of the good work undertaken is Ickenham Car Park. This is a small
car park which is well used by shoppers, library users and people visiting the
adjacent clinic.

The car park has been repaired and completely resurfaced, and we have taken
the opportunity to alter the layout of the bays following discussions with the
Ickenham Residents Association. This has made it easier and safer to park.
Changes have also been made to both the disabled and brown badge bays to
ensure that we comply with recent legislation.

Multi Storey Car Parks

Cedars and Grainges, the Councils only multi storey car parks, are located in
Uxbridge Town Centre and give access to the High Street and the Pavillions
Shopping Centre.

A refurbishment programme of all pedestrian access points was undertaken in

these car parks during 2009/10 where all public areas have now been
redecorated.

This programme was implemented in an effort to enhance the experience of

using our multi story car parks.

Appendix 2 &3 - Shows the Car Park Location and number of bays provided in
each car park.
Appendix 6 - Shows the Car Park income for 2008-09.
Abandoned Vehicles

The council’s Abandoned Vehicles Removal Service takes pride in its continuing
efforts to enforce the legislation to clear our streets of vehicles that have been
carelessly and irresponsibly abandoned by individuals with little regard for their
neighbours. These vehicles, as well as causing highway obstruction and
detracting from the cleanliness of the area, also attract anti-social and criminal
behaviour of various sorts, which makes some residents feel unsafe and insecure.
Burnt out vehicles are removed as quickly as possible if not immediately after
being reported to the council, in order to safeguard the children who often find
these very hazardous vehicles an attraction.

The team work closely with the local Police Safer Neighbourhood Teams and the
Police Motor Vehicle Crime Units, frequently assisting them with their enquiries
resulting in successful outcomes.

The performance of the team in inspecting and removing confirmed abandoned

vehicles within 72 working hours of the report being received is being maintained
at a 100% level of achievement.

This achievement is due to residents telling us when and where these vehicles
are being left and in order to continue this high level of achievement, we both
need and welcome resident feedback on the whereabouts of abandoned vehicles.
In addition reports are also received from the council’s Street Champions who
monitor all illegal / suspicious street scene activities. All reports are made to the
councils customer contact centre.

The council also offer a Free of Charge Surrender Scheme to residents with
vehicles no longer wanted for various reasons. A total of 49 vehicles were
surrendered in 2009/10, at no cost to the owner, which is quite low due to the
high value of scrap metal. It is assumed that some car owners will take their car
to a scrap dealer to get some financial remuneration. Residents wishing to
dispose of a vehicle to the council can now do it on line.

The council’s abandoned vehicle team also work closely with the DVLA’s Untaxed
Vehicle Removal Contractor by reporting untaxed vehicles found on the adopted
highway. This has resulted in a number of illegal vehicles being removed from
our streets.

Abandoned Vehicles are often left in

public places where they represent a
danger to residents.
Initiatives of 2009/10

Enforcement Outside Schools

One of the largest source of complaints received by Parking Services involves the
inconsiderate and illegal parking of parents outside schools when parents drop
off and pick up their children from school.

Our parking enforcement contractor, Mouchel endeavours to visit schools at the

appropriate times to carry out enforcement and keep the roads clear and safe,
but many parents insist on parking on the yellow keep clear markings, on yellow
lines and even sometimes across dropped crossings, preventing local residents
from getting in and out of their houses.

This often leads to conflicts between motorists, pedestrians, local residents and
the schools.

Inconsiderate parking obviously increases the risk of accidents outside schools

with the potential for children to cross the road between parked cars. Parking
control notices are issued where appropriate, but usually it is a case of moving
vehicles along.

As there are one hundred schools in the borough and staff resources are limited,
it is obviously impossible for the Civil Enforcement Officers to visit schools as
much as we would like. However since a school rota was introduced in January
2009, enforcement has been carried out on a more structured basis.

This has resulted in an improvement to the service provided, and we have

recently received positive responses from Warrender Primary, Oak Farm and
Lady Banks schools, stating that they are pleased to see civil enforcement
officers outside their schools on a more regular basis.

However, it would be unfair to pretend that everything in the garden is rosy, as

some schools continue to give us problems. Some schools are more proactive
than others in promoting these issues with the parents.

In a new initiative, we are now working with our School Travel Advisor colleagues
in Planning, Environment and Community Services and Road Safety to put
together a publicity campaign to endeavour to better educate and remind
parents of the dangers to their children when parking on the keep clear markings
outside schools.

It is hoped that this campaign will operate in conjunction with the local Safer
Neighbourhood Police teams and will involve the Junior Road Safety Officers
within the schools. We are targeting those schools believed to have the most
problems initially.

More Improvements to Dropped Kerb Enforcement

Inconsiderate parking alongside dropped kerbs has always attracted a large

volume of complaints from residents and can prevent householders from getting
into their driveway or their vehicles back on the road.

Changes to the way in which we carry out enforcement against motorists illegally
parked across dropped kerbs have been well received by residents.

The Council was originally restricted to enforcing single only but can now enforce
dropped kerbs serving more than one driveway, for example a shared driveway or
an access to a block of flats or office block.

Residents are required to register for this service before enforcement can
commence. This is done by completing an online registration form on the
Council website - www.hillingdon.gov.uk.

The registration process is essential to confirm the occupier's residential status,

as the occupier of a property can park their vehicle, or permit someone else to
park their vehicle, in front of his or her individual dropped kerb.

This service was previously only available between the hours of 8 a.m. and 5
p.m. Monday to Friday. However, following agreement with our enforcement
contractor, Mouchel, the service has now been extended to allow residents to
report illegally parked vehicles at evenings and weekends.

They will carry out appropriate enforcement between the hours of 6.00 a.m.
and 10.00 p.m. Monday to Saturday, and 10.00 a.m. to 4.00 p.m. on Sundays and
Bank Holidays. Letters have been sent out to over 900 residents in the borough
who are registered for this service. We have already received quite a few
compliments from frequent users of the service concerning the extra hours.

This change, which will benefit all of our residents, as well as businesses
operating in the Hillingdon area, has been introduced at no additional cost to the
Council.

The service has been running successfully since its introduction in 2006. There
have been over 1,300 requests for enforcement, initiated by residents who have
found their dropped kerb obstructed.
More Brown Badge Bays Installed Across Hillingdon
During 2009 /10 the Council’s Brown Badge scheme, giving access to dedicated
and easily accessible parking bays for the elderly residents of the borough, is
maintaining it’s popularity with a total of 4,959 Brown Badges being issued at
the end of March 2010.

Brown Badge bays are installed as near to store entrances, lifts and ticket
machines as possible in order to help elderly residents who may have mobility
problems, but who are not Blue Badge holders. For this reason these bays are
often sited close to Blue Badge bays.

It must be noted that Brown Badge holders are not exempt from having to pay
for a parking ticket if there is a pay and display scheme operating in the car
park.

Parking Services have received a great deal of support and appreciation from
Brown Badge applicants. When making enquiries for a Brown Badge they clearly
express their thanks for making their shopping trips easier and less stressful.

As well as being installed in all council operated car parks, Brown Badge Bays are
now in a variety of other car parks, including major supermarkets, railway
stations, parks and open spaces locations, sports and leisure centres and
theatres.

New Brown Badge Bays in Car Parks

Chimes Shopping Centre.......................................6 x bays
HLSC..............................................................8 x bays
Ruislip Lido......................................................2 x bays
Sainsbury’s, Lombardy Retail Park...........................6 x bays
West Ruislip Railway Stn.......................................2 x bays
Breakspear Crematorium.....................................14 x bays
Highgrove Pool...................................................5 x bays
Beck Theatre.....................................................4 x bays

Further information : http://www.hillingdon.gov.uk/index.jsp?articleid=13178

Appendix 2

Hillingdon Car Parks

Map
 APPENDIX 3

Car Park Location and Spaces provided 2009/10

Car Brown
Street Location of Post Park Badge Disable Park
Car Park Name Entrance to Car Park Code Bays Bays Spaces Mark
Oakland's Gate Oakland's gate, Northwood HA6 3AA 11 1 1 YES
Green Lane Green Lane, Northwood HA6 1AD 151 6 9 YES
Northview Northview, Eastcote HA5 1QZ 123 6 3 YES
Devon Parade Northview, Eastcote HA5 1QR 43 2 2 YES
Abbotsbury Gardens,
Devonshire Lodge Eastcote HA4 1JP 192 6 11 YES
Linden Avenue, Ruislip
Linden Avenue Manor HA4 8TN 65 3 2 YES
Pembroke Pembroke Road, Ruislip
Gardens Man HA4 8NQ 94 3 2 YES
Long Lane Long Lane, Hillingdon UB10 9QF 22 2 3 YES
Fairfield Road Fairfield Road, Yiewsley UB7 8EY 158 6 11 YES
St. Martins St. Martins Approach,
Approach Ruislip HA4 7QB 116 6 6 YES
Long Drive Long Drive, South Ruislip HA4 0HQ 54 3 4 NO
Kingsend North Kingsend, Ruislip HA4 7DA 35 2 2 NO
Kingsend South
S/Term Wood Lane, Ruislip HA4 7DS 230 6 13 YES
Kingsend South
L/Term Wood Lane, Ruislip HA4 6ER 47 2 2 YES
Community Close,
Community Close Ickenham UB10 8RE 33 2 2 YES
Falling Lane Falling Lane, Yiewsley UB7 7BE 21 2 2 YES
Brandville Road,West
Brandville Road Drayton UB7 9DA 60 2 2 YES
Blyth Road Blyth Road, Hayes UB3 1AY 44 0 0 YES
Civic Hall Crown Close, Hayes UB3 3NB 93 3 6 NO
Pump Lane Pump Lane - Hayes UB3 3NB 71 6 8 YES
Cedars Oxford Road, Uxbridge UB8 IND 543 6 32 NO
Grainges Cross Street, Uxbridge UB8 1BS 497 6 30 NO
Oak Grove Oak Grove, Eastcote HA4 8UD 61 0 0 YES
Hayes Pool Central Avenue, Hayes UB3 2LU 115 6 4 NO
Cricketfield Road,
Civic Centre Uxbridge UB8 1UW 559 0 0 NO
New Windsor Street,
Rockingham Rec Uxbridge UB8 2TZ 39 0 3 NO
Sidmouth Drive, Ruislip
Sidmouth Drive Gdns HA4 0DA 22 0 2 YES
Hillingdon
Sports/leisure Gatting Way, Uxbridge HA4 0DA 22 6 2 YES
APENDIX 4

Parking Management Schemes in Hillingdon 2009-10

Parking
Location Management Properties in
ZONE Scheme
Uxbridge U1 1174
Uxbridge U3 235
Uxbridge U4 240
Uxbridge U5 1641
Uxbridge U6 633
Uxbridge U7 140
Uxbridge U8 140
Harlington H1 1757
Longford H2 182
Hillingdon Hospital HH 508
Hayes Town HY1 313
Eastcote E 942
Eastcote E2 174
Northwood N 1241
Hillingdon – Long Lane &
Hillingdon Circus NH 635
Cowley C1 454
Uxbridge Road UR 51
South Ruislip SR 373
Ruislip Gardens RG 43
Northwood N2 52

Schemes Extended 2009-10

Date of Extension Zone Properties

17/08/2009 HH Ext 20
24/08/2009 + 01/03/10 C1 Ext 266
07/09/2009 HH Ext 230
14/09/2009 U6 Ext 240
14/09/2009 HN1 170
28/09/2009 SR Ext 780
30/11/2009 H1 Ext 245
30/11/2009 N Ext 24
APPENDIX 5

Service Stats. 2009/10

PCNs Issued

On Street PCNs 48,638

Off Street PCNS 16,361
CCTV (Bus Lane) PCNs 2,067
CCTV (MTC) PCNs 9,814
CCTV (Static camera) PCNs 1,992
Higher differential level parking PCNs under the TMA 2004 41,000
Lower differential level parking PCNs under the TMA 2004 25,991

Challenges, Reps and Appeals

Percentage of informal representations 19.0%

Percentage of formal representations 4.8%
Percentage of informal representations responded to within 28 working
days 99.9%
Percentage of formal representations responded to within 28 working days 99.8%
Percentage off informal representations allowed 74.6%
Percentage off formal representations allowed 55.3%
Percentage of appeals to PATAS (received) 0.4%
Percent of (sealed) appeals allowed at PATAS 30.0%
Total number of written correspondence received by service 22,083
Cancellations and w/offs

% of PCNs cancelled 7.1%

% of PCNs written off 13.6%
% of PCNs written off for reasons beyond council control 12.1%
Paid or still progressing 67.2%
% of PCNs written off or cancelled 32.8%

Recovery

Overall recovery rate 67.1%

Recovery rate (on street) 64.0%
Recovery Rate CCTV (bus lanes) 74.9%
Recovery Rate CCTV (MTCs) 80.5%
Recovery Rate CCTV (static cameras) 82.9%
Percentage of warrants issued to bailiffs 59.2%
Percentage of warrants paid (recovery rate) 16.4%
Percentage of PCNs cancelled (cancellation rate) 21.4%
Percentage paid at discount 43.6%
Percentage paid at 100% (pre NTO) 4.9%
Percentage paid at 100% (post NTO) 15.9%
Percentage paid at 150% (CC) 0.1%
Percentage paid at Bailiff's stage 1.1%
APPENDIX 6

Income & Expenditure 2009/10

Income £ Expenditure £
Residents Permits -145,452 Parking Enforcement 1,557,216

-2,774,754 TCFL fixed levy &

On Street Charges service charges 66,847

-613,542 Appeals & Notice

Pay & Display Meters Processing 854,387

Bailiff Payments -229,117 Parking Management

and Car Parks 446,357
Other -27,144
Traffic Management
and Highways
Improvements 679,095

CCTV, Equipment,
Consultant fees.
Security fees, Building
Maintenance, Etc 179,487

Total Income -3,790,008 Total Expenditure 3,783,389

Less Expenditure 3,783,389

Surplus 2008/09 -6,619

To be advised once approved by the Cabinet

Application of Surplus Member for Planning and Transportation
 Appendix 7

Standard PCN Codes v6.5.1

On-Street
Code General Description Different Notes
suffix(es) ial level
01 eoyz Parked in a restricted street during prescribed hours Higher Suffixes y & z for bbh
only
02 aejo Parked or loading/unloading in a restricted street Higher
where waiting and loading/unloading restrictions are
in force
04 cs Parked in a meter bay when penalty time is indicated Lower
05 cpsuv Parked after the expiry of paid for time Lower
06 cipv Parked without clearly displaying a valid pay & display Lower
ticket or voucher
07 cmprsv Parked with payment made to extend the stay beyond Lower ‘meter feeding’
initial time
08 c Parked at an out-of-order meter during controlled Lower Electronic meters only
hours
09 ps Parked displaying multiple pay & display tickets where Lower Some boroughs only
prohibited
10 p Parked without clearly displaying two**** valid pay and Lower Some boroughs only
display tickets when required
11 u Parked without payment of the parking charge Lower
12 rstwxy Parked in a residents' or shared use parking place or Higher
zone without clearly displaying either a permit or
voucher or pay and display ticket issued for that place
13 - - - - RESERVED FOR TfL USE (LOW EMISSION ZONE) - - n/a
--
14 Parked in an electric vehicles’ charging place during Higher
restricted hours without charging
16 bdhqstwxyz Parked in a permit space without displaying a valid Higher Suffix “s” only for use
permit where bay is completely
non-resident
17 - - - - RESERVED FOR TfL USE (CONGESTION n/a
CHARGING) - - - -
18 bcdfhmprsv Using a vehicle in a parking place in connection with Higher
the sale or offering or exposing for sale of goods when
prohibited
19 irswxyz Parked in a residents' or shared use parking place or Lower
zone displaying an invalid permit, an invalid voucher
or an invalid pay & display ticket
20 Parked in a loading gap marked by a yellow line Higher
21 bcdfhjlmprq Parked in a suspended bay or space or part of bay or Higher
suv space
22 cflmnopsv Re-parked in the same parking place or zone within Lower
one hour* of leaving
23 bcdfghjklprs Parked in a parking place or area not designated for Higher
v that class of vehicle
24 bcdfhmpqrsv Not parked correctly within the markings of the bay or Lower
space
25 jn Parked in a loading place during restricted hours Higher On-street loading bays
without loading
26 e Parked in a special enforcement area more than 50 Higher
cm
from the edge of the carriageway and not within
a designated parking place
27 jo Parked in a special enforcement area adjacent to a Higher
dropped footway
30 fnou Parked for longer than permitted Lower
31 j Entering and stopping in a box junction when n/a London only
prohibited
32 jdtw Failing to drive in the direction shown by the arrow on n/a Code specific suffixes
a blue sign apply. London only
33 jbcefghikqrs Using a route restricted to certain vehicles n/a Code specific suffixes
apply. London only
34 j0 Being in a bus lane n/a
35 Parked in a disc parking place without clearly Lower
displaying a valid disc
36 Parked in a disc parking place for longer than Lower
permitted
37 j Failing to give way to oncoming vehicles n/a London only
38 jlr Failing to comply with a sign indicating that vehicular n/a Code-specific suffixes
traffic must pass to the specified side of the sign apply. London only.
40 n Parked in a designated disabled person’s parking place Higher
without displaying a valid disabled person’s badge in
the prescribed manner
41 j Parked in a parking place designated for diplomatic Higher
vehicles
42 j Parked in a parking place designated for police Higher
vehicles
45 n Parked on a taxi rank Higher
46 jn Stopped where prohibited (on a red route or clearway) Higher
47 jn Stopped on a restricted bus stop or stand Higher
48 j Stopped in a restricted area outside a school when Higher
prohibited
49 j Parked wholly or partly on a cycle track or lane Higher
50 jlru Performing a prohibited turn n/a Code specific suffixes
apply. London only
51 j Failing to comply with a no entry sign n/a London only
52 jgmsvx Failing to comply with a prohibition on certain types n/a Code specific suffixes
of vehicle apply. London only
53 j Failing to comply with a restriction on vehicles n/a London only
entering a pedestrian zone
54 j Failing to comply with a restriction on vehicles n/a London only
entering and waiting in a pedestrian zone
55 A commercial vehicle parked in a restricted street in Higher
contravention of the Overnight Waiting Ban
56 Parked in contravention of a commercial vehicle Higher Non- overnight waiting
waiting restriction restriction
57 Parked in contravention of a coach ban Higher Non- overnight waiting
restriction
58 Using a vehicle on a restricted street during n/a London Lorry Ban only
prescribed hours without a valid permit
59 Using a vehicle on a restricted street during n/a London Lorry Ban only
prescribed hours in breach of permit conditions
61 124cgj A heavy commercial vehicle wholly or partly parked on Higher Code specific suffixes
a footway, verge or land between two carriageways apply.
62 124cgj Parked with one or more wheels on or over a footpath Higher Code specific suffixes
or any part of a road other than a carriageway apply.
63 c Parked with engine running where prohibited Lower This contravention occurs
in certain coach bays.
67 ---- RESERVED FOR VEHICLE EMISSIONS ---- n/a
68 ---- RESERVED FOR VEHICLE EMISSIONS ---- n/a
99 jo Stopped on a pedestrian crossing or crossing area Higher Pedestrian Crossings
marked by zigzags

* = or other specified time **** = or other number
= or other specified distance

 Off-Street
70 Parked in a loading area during restricted hours Higher Off-street loading areas
without reasonable excuse
73 u Parked without payment of the parking charge Lower Off-street car parks
74 prs Using a vehicle in a parking place in connection with Higher Off-street car parks
the sale or offering or exposing for sale of goods when
prohibited
77 - - - RESERVED FOR DVLA USE - - - n/a
80 Parked for longer than the maximum period permitted Lower Off-street car parks
81 o Parked in a restricted area in a car park Higher Off-street car parks
82 puv Parked after the expiry of paid for time Lower Off-street car parks
83 Parked in a car park without clearly displaying a valid Lower Off-street car parks
pay & display ticket or voucher or parking clock
84 Parked with additional payment made to extend the Lower Off-street car parks
stay beyond time first purchased
85 btrw Parked in a permit bay without clearly displaying a Higher Off-street car parks
valid permit
86 prs Parked beyond the bay markings Lower Off-street car parks
87 Parked in a designated disabled person’s parking place Higher Off-street car parks
without displaying a valid disabled person’s badge in
the prescribed manner
89 Vehicle parked exceeds maximum weight or height or Higher Off-street car parks
length permitted in the area
90 psv Re-parked within one hour* of leaving a bay or space Lower Off-street car parks
in a car park
91 cg Parked in a car park or area not designated for that Higher Off-street car parks
class of vehicle
92 o Parked causing an obstruction Higher Off-street car parks
93 Parked in car park when closed Lower Off-street car parks
94 p Parked in a pay & display car park without clearly Lower Off-street car parks
displaying two**** valid pay and display tickets when
required
95 Parked in a parking place for a purpose other than the Lower Off-street car parks
designated purpose for the parking place
96 c Parked with engine running where prohibited Lower Off-street car parks - this
contravention may occur
in certain coach bays.

* = Or other specified time **** = or other number

Websites of interest:

London Borough of Hillingdon www.hillingdon.gov.uk

British Parking Association – BPA www.britishparking.co.uk

London Councils www.londoncouncils.gov.uk

Department for Transport www.dft.gov.uk

Mayors Transport Strategy www.London.gov.uk

Parking & Traffic Appeals Service www.parkingandtrafficappeals.gov.uk

(Adjudicators)