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CMDB: A Strategic Service Asset p2
Table of Contents
Executive Summary 3
Challenges of Today 3
Solution 3
Introduction 5
What is a CMDB? 5
Why do I need a CMDB? 6
What is the purpose of the CMDB? 6
Summary 13
Strategic Service Asset 13
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CMDB: A Strategic Service Asset p3
Executive Summary
Challenges of Today
All CIOs must balance the challenges of improving their own IT organizations’
quality and efficiency, while constantly responding and reacting to ever-changing
demands from their business customers.
Stabilizing the high standards of service quality becomes even more difficult
as the current economic climate pressures CIOs to better manage and reduce
IT costs. How do CIOs therefore balance these requirements and optimize the
delivery of high quality business-focused services? Further complicating the
challenge, organizations are often not fully aware of what they own and deliver
and which parts are most important.
Solution
IT Service Management answers this question for the CIO—it is a big question
that requires effort, time and resources to resolve. Many organizations have
started down this path in the last ten years—most with some initial success and
excitement, but this tends to dissolve into frustration as real benefits and changes
are slow to realize.
The Configuration Management Database (CMDB) has always been the ‘dark
horse’ in ITIL—silent and mysterious, often ignored. Although seen by some as the
‘Holy Grail’ to solving problems, the CMDB has certainly not always been well
described, and is often misunderstood, ignored or poorly implemented.
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CMDB: A Strategic Service Asset p4
It ultimately moves the focus of IT to business services rather than just IT. As
the CMDB is not just a database of IT components, it offers a repository of
information about services, component parts and their dependencies.
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CMDB: A Strategic Service Asset p5
Introduction
What is a CMDB?
The Configuration Management Database (CMDB) has now nearly gained
brand status; the ‘CMDB’ acronym is practically used interchangeably with
Configuration Management (CM), (or Service Asset and Configuration
Management (SACM), as defined in ITIL V3).
In the last few years, there has been more focus, understanding and expertise
emerging in this area, and the levels of maturity and successful uptake have
continued to grow. CM is now appreciated more as a fundamental part of ITSM
and one which must be delivered if the full benefits are to be realized.
In short, the CMDB is the ‘information engine room’ that enables IT to deliver ITIL
processes and business value. Yes, it is a repository of information about key IT
assets, systems, programs, etc. However it also holds information on relationships
and dependencies across these IT systems that enable the IT provider to manage
and demonstrate value in the delivery of business services. Without the CMDB,
the IT organization is basically ignorant of what it is doing, what it is managing
and is fundamentally unable to show that it is delivering what customers need.
The CMDB is the backbone of the business and acts as a catalyst that empowers
the IT department to deliver quality and value through ITIL processes. CM as
a whole, however, is a process and approach - much more than just a list or
database.
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CMDB: A Strategic Service Asset p6
(1) to maximize the benefits and return on investment from ITIL, and
(2) to support the delivery and demonstration of value from IT.
On its own, the CMDB is not particularly exciting and does not have any obvious
intrinsic benefits. Without CM, the CMDB is unable to make the rest of ITIL truly
work.
Also, and most importantly, when combined with Service Level Management
(SLM) and a Service Catalog, CM empowers the IT organization to manage and
demonstrate value-based IT Services.
CM, therefore, is the key that unlocks value from ITSM. While Incident, Problem
and Change Management allow value-based management, good SLM delivers
value-based reporting and monitoring.
Summary
Strategic Service Asset
Ultimately, the CMDB provides value to the IT organization through smooth
facilitation of ITIL and ITSM processes. It also helps the IT organization to manage
its resources effectively with reduced risk and increased accountability.
From the business perspective, the CMDB will help the IT organization work more
effectively with the business and be able to deliver and demonstrate that it is
meeting the business’ needs. Without the CMDB, the IT organization has limited
management control and runs a high risk of not providing the services required
by the business.
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CMDB: A Strategic Service Asset p7
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