Thakur Institute Of Management Studies and Research

Perspective Management
(Assignment)
New workplace issues and challenges

• Globalisation & diversity

• Ethics & Social responsibility

• Technology & speed

-Pertaining to RELIGARE TECHNOVA

Name: Shyam Pandey

Course Title: MMS A

Roll no: 41

Date: 09/11/10

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 Abstract

The company, Religare Technova, with its innovative working style and professional attitude
has attained an epitome of success in the areas of:

• Globalisation and diversity

• Ethics and Social Responsibility

• Technology and Speed

GLOBALISATION AND DIVERSITY:

Religare Technova Limited is the holding company for the IT business of a large diversified
Indian transnational business group. The group pursues aggressive business interests globally
in Financial Services (Religare Enterprises), Health Care (Fortis HealthCare), Wellness
(Religare Wellness, formerly Fortis HealthWorld), Diagnostics (Super Religare Laboratories,
formerly SRL Ranbaxy) and Aviation and Travel (Religare Voyages).

ETHICS AND SOCIAL RESPONSIBILTY:

Taking their vision to build Religare as a globally trusted brand in the financial services
domain a step further, our CSR initiatives focus on sustainable community development that
is focused, measurable and accountable. Increased consumer awareness of issues facing our
society makes us accountable to millions of our customers and stakeholders around the world,
and propel us towards employee participation in each of our CSR initiatives. As we work
towards a better world, we remain committed to creating value for our partners, employees
and the wider society, consistently and diligently.

TECHNOLOGY AND SPEED:

Religare Technova’s domain expertise coupled with the ability to constantly innovate for a
changing technology landscape enables it to provide market-leading software, services and
solutions to the global financial markets.A large part of success can be attributed to
successful use Technology and strong partnerships with some of the world’s most renowned
technology companies. Religare Technology also believes in delivering services and solution
to their clients as fast as possible with quality services.

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 Contents
TOPICS PAGE NO

1. Introduction 4

2. Introduction of Religare Technova 5

3. Globalisation and Diversity 7

4. Ethics and Social Responsibility 8

5. Technology and Speed 11

6. SWOT Analysis of Religare Technova 12

7. SWOT analysis of competitor 13

8. Conclusion and Recommendation 14

9. References 15

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 INTRODUCTION
Management is the art of knowing what to do in the best and cheapest way. The best and
cheapest way, here, refers to the efficient utilisation of human, financial, physical and
information resources. In other words, a set of activities such as planning and decision
making, organising, leading and controlling are directed at an organisation’s resources with
the aim of achieving organisational goals in an efficient and effective manner.

New workplace issues and challenges play a significant role in a manager’s all round career
development. The handling of such issues and finding the precise and correct solutions to the
same differs from person to person. It is important that the manager has skills like decision
making, technical, mechanical, etc in order to achieve the set goals in a cost effective way.

Some of the common workplace issues and challenges are as follows:

• Globalisation and Diversity

• Knowledge, learning, quality and continuous improvement
• Knowledge Management
• Change, creativity, innovation and enterpreneurship
• Participative management, empowerment and teams
• Ethics and Social responsibility
• Networking and Boundaryless relationships
• Technology and Speed

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 Introduction to
RELIGARE TECHNOVA
Religare Technova Limited is the holding company for the IT business of a large diversified
Indian transnational business group. The group pursues aggressive business interests globally
in Financial Services (Religare Enterprises), Health Care (Fortis HealthCare), Wellness
(Religare Wellness, formerly Fortis HealthWorld), Diagnostics (Super Religare Laboratories,
formerly SRL Ranbaxy) and Aviation and Travel (Religare Voyages).

The offerings of the company are divided into Products and Services. The Religare Technova
umbrella includes Religare Technova Global Solutions (formerly Asian CERC Information
Technology Ltd and Capital Market Solutions Pty Ltd), a global leader in providing
Enterprise Software Solutions to the Capital and Financial markets; Religare Technova IT
Services Limited, which provides Enterprise IT Solutions and Religare Technova Business
Intellect Ltd, which provides Knowledge Management Solutions.

Currently with over 2000 employees and presence in over 10 countries, Religare Technova is
poised to be a leader in the global IT space. Religare Technova focuses on clients in key
verticals such as Banking and Financial Services, Insurance, Capital Markets and Health
Sciences (Healthcare and Pharmaceuticals).

RELIGARE TECHNOVA GROUP:

Fortis Healthcare Limited, established in 1996 was founded on the vision of creating an
integrated healthcare delivery system. With 22 hospitals in India, including multi-specialty &
super specialty centres, the management is aggressively working towards taking this number
to a significant level in the next few years to provide quality healthcare facilities and services
across the nation.

Religare Enterprises Limited (Bloomberg: RELG@IN) is a global financial services group

from India, listed at BSE and NSE, with a vision “To be the leading emerging markets
financial services group driven by innovation, delivering superior value for all stakeholders
globally”

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To deliver this vision, the group is executing against a clear roadmap built around three
pillars of integrated Indian financial services, Multi Boutique Global Asset Management
Platform and an emerging markets focussed Institutional equities and investment banking
business. In India, the focus is on the Integrated Indian Financial Services play, where the
group has established a 360 degree platform that exploits the significant and rapid growth in
the financial services sector by offering a wide array of products and services ranging from
insurance, asset management, broking and lending solutions to investment banking and
wealth management. The group has also pioneered the concept of investments in alternative
asset classes such as arts and films.

Globally, the focus of Religare is twofold - building its Multi Boutique Global Asset
Management Platform and its Emerging Markets focussed Global Institutional Equities and
Investment Banking business. With 8,000 plus employees across multiple geographies,
Religare serves over a million clients, including institutions, high net worth individuals, and
retail investors.

Super Religare Laboratories Limited (formerly SRL Ranbaxy) within 11 years of

inception has become the largest Pathological Laboratory network in South Asia. It started a
revolution in diagnostic services in India by ushering in the most specialized technologies,
backed by innovation and diligence. The current footprint extends well beyond India in the
Middle East and parts of Europe.

Religare Wellness Limited (formerly Fortis Healthworld) is one of the leading players in the
wellness retail space with a footprint of 100 stores across India. The group envisages setting
up a pan India world class retail network of wellness stores that would provide
comprehensive solutions under one roof.

The group also operates in the domain of integrated Air Charter and Travel, anchored under
the holding company Religare Voyages Ltd. The Air Charter business is one of the largest in
the non-scheduled space in the country with its own top-of-the-line fleet that comprises jets,
helicopters and turbo props. The travel business is duly accredited for complete management
of both in-bound and out-bound domestic and international travel.

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GLOBALISATION & DIVERSITY

Religare Technova Limited is the holding company for the IT business of a large diversified
Indian transnational business group. The group pursues aggressive business interests globally
in Financial Services (Religare Enterprises), Health Care (Fortis HealthCare), Wellness
(Religare Wellness, formerly Fortis HealthWorld), Diagnostics (Super Religare Laboratories,
formerly SRL Ranbaxy) and Aviation and Travel (Religare Voyages).

The offerings of the company are divided into Products and Services. The Religare Technova
umbrella includes Religare Technova Global Solutions (formerly Asian CERC Information
Technology Ltd and Capital Market Solutions Pty Ltd), a global leader in providing
Enterprise Software Solutions to the Capital and Financial markets; Religare Technova IT
Services Limited, which provides Enterprise IT Solutions and Religare Technova Business
Intellect Ltd, which provides Knowledge Management Solutions.

Currently with over 2000 employees and presence in over 10 countries, Religare Technova is
poised to be a leader in the global IT space. Religare Technova focuses on clients in key
verticals such as Banking and Financial Services, Insurance, Capital Markets and Health
Sciences (Healthcare and Pharmaceuticals).

Industries RTBIL Services :-

• Insurance
• Banking & Financial Services
• Telecom
• Travel
• Retail

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 ETHICS AND SOCIAL RESPONSIBILTY

ETHICS AND CSR

Vision

“To build a globally scalable business of excellence in the IT domain”

Mission

“To institutionalize and put into place, processes that shall enable the organization
to achieve leadership position in the IT domain and to develop, build and nurture high quality
client relationships backed by diligence, ethics and values”

Values

The following values are core to Religare Technova. The values are rooted in current reality,
but also represent the path we wish to follow tomorrow

• Integrity and fairness to employees and customers

• Equal opportunities for all- no discrimination on any ground.
• Move ahead together
• Deliver value through deep domain expertise
• Commitment to building long term relationships

Taking vision to build Religare as a globally trusted brand in the financial services domain a
step further, CSR initiatives focus on sustainable community development that is focused,
measurable and accountable. Increased consumer awareness of issues facing society makes
accountable to millions of their customers and stakeholders around the world, and propel
them towards employee participation in each of CSR initiatives. As RTBIL work towards a
better world, they remain committed to creating value for their partners, employees and the
wider society, consistently and diligently.

Sponsorship of family home at SOS Children’s Village

Taking the first step towards fulfilment of its corporate social responsibility (CSR), Religare
Enterprises Ltd. has a tie up with SOS Children's village.

Religare' s children's initiative rolled out with a sponsorship for SOS Children's Villages of
India. While SOS Children's Villages of India creates the right environment for orphaned
children, they also get women with disturbed pasts rehabilitated as their "mothers." This
initiative not only offers shelter, education and healthcare, to the children and women but also
gives them a second chance to lead a normal life.

On the occasion of Children's Day and to formally flag off the CSR initiative, a painting

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competition was held at the Religare arts, I gallery in Connaught Place for children from the
SOS Village. The painting competition was adjudged by celebrated painter, Anjolie Ela
Menon.

Launching the Religare CSR Initiative at the Religare Art Gallery, Mr, Subhrangshu Neogi,
Director, Brand and Corporate Communications, Religare Enterprises Limited, averred, "All
large corporates must take serious steps about giving back to the society and the ecosystem.
We in our own little way have taken the first baby steps in CSR and will continue to further
take such initiatives in the future as well."

Around 50 children painted their ambition to colors as the theme for the competition was - " I
aspire to be". The painting competition was adjudged by celebrated painter, Anjolie Ela
Menon who also presented a certificate of participation to each child.

Religare' s earlier initiative included their tie up with Give India Foundation wherein
employees could donate a part of their salaries to their pet cause, thereby doing their share for
society' s betterment.

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Approximately 5000 children die every day in India, due to lack of amenities or nutrition.
And to rectify this dismal situation, Religare Enterprises Limited has partnered with SOS
Children’s Villages of India. At a time when India’s child mortality rate is one of the highest
in the world, Religare’s commitment to this initiative is strong and unwavering.

SOS Children’s Villages of India creates the right environment for orphaned children, where
they are looked after at “homes.” Each village has “homes” with 8-10 children, who stay
together like brothers and sisters, and they have a “mother” who looks after them as her own.
The children stay there till they complete their education, giving them and the mother a
loving family in return.

Employee Payroll Giving programme in association with Give India

The employees’ initiative has already begun with Give India Foundation, where Employees
donate a part of their salaries to their pet cause, and contribute towards a better world.

Payroll Giving is a unique programme for corporate employees and organizations eager to
give back to society.

It is:

• when employees deduct a small part of their salary every month, which accumulates
and can then be donated to a cause of their choice. Employees can join this purely
voluntary programme for as little as Rs50 per month!

• very easy to use. Participants can do everything they need to right from the
convenience of their desks. GiveIndia ensures that every donor gets a beneficiary
report (within 4-6 months of making a donation) on how their money has been
utilized.

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 TECHNOLOGY AND SPEED

Religare Technova’s domain expertise coupled with the ability to constantly innovate for a
changing technology landscape enables it to provide market-leading software, services and
solutions to the global financial markets.A large part of success can be attributed to
successful use Technology and strong partnerships with some of the world’s most renowned
technology companies. Religare Technology also believes in delivering services and solution
to their clients as fast as possible with quality services.

Servers, Pc’s and laptops

HP, IBM, Lenovo and Acer

Enterprise messaging and ERP & CRM

Microsoft, Microsoft Dynamics, Microsoft Dynamics CRM, Microsoft Exchange Server,

Oracle Partner.

Information Security, Storage and availability

Trend Micro, Internet security systems, Citrix, McAfee, Symentic, Check point software
technologies, Fortinet, Iron port, Cyberoam, websense, Sonicwall, Packeteer, RSA
security, Barracuda networks,Radware.

Infrastructure management

IBM, Tivoli Software.

Networking

CISCO, Nortel.

Enabling the RTBIL through Cloud Computing:

Cloud computing is the next step on the path to more efficient use of computing resources. It
is going to be a disruptive technology that totally changes the way enterprises look to meet
their IT hardware and software requirements. Cloud computing is a mix of the latest ideas,
technology and delivery models that treat Infrastructure as a Service (IaaS), Platform as a
Service (PaaS) and Software as a Service (SaaS), as well as other trends in the IT sector that
use the Internet for delivering services to the end-user. This means that access to
infrastructure such as servers, software, and data center space or network equipment; a

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computing platform and solution stack to develop, test, deploy, host and maintain
applications; and standardized software applications, are all delivered cheaply and efficiently
over the Internet. All of this is available instantly on demand and is billed according to usage
or subscription, just like for any other utility.It offers enterprises looking to reduce costs the
opportunity to consolidate their IT operations and adopt virtualization technologies that lead
to lower capital expenditure, better utilization of resources, instant access to the latest
technology at all times, greater innovation, speedy deployment cycles and lower
administrative costs. Then too, enterprises with fixed investments in IT hardware and
software must inevitably deal with the built-in obsolescence of these resources that
necessities recurring capital expenditure for keeping up with technological developments -
cloud computing eliminates the need for this.

SWOT ANALYSIS OF RELIGARE TECHNOVA

STRENGTHS

• Strong brand name in the Financial services market

• Well known in developed countries and being established in developing countries as
well.
• Leader of innovations
• Success various products in the market
• Highly skilled resource pool - 700+ - with diverse skill sets
• Loyal satisfied customers
• Affordable prices of various IT solutions and other enterprise solution in the market
• Certifications in various platforms
• strong partnerships with some of the world’s most renowned technology companies

WEAKNESSES

• New in the IT market

• Supply chain management is weak
• Availability in very few countries
• Brand awareness of is low which is also a reason for its low sales.

OPPORTUNITIES

• Broaden its range to capture more market share.

• Capture more market share by introducing solutions in new markets with
Improvements and innovations so it will help to establish them in those markets.
• Increase its brand awareness through excessive marketing and better market
communication.
• Establish itself in Global market as they are currently present in only 10 countries all
over.

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 • Take risk willingly in product innovations to capture more market share and increase
the sales.

THREATS

• Dominant competitors of Religare Technova

• Promotional activities of competitors are stronger
• Brand name of competitors are well known ,for e.g: SAP, MICROSOFT,etc

SWOT ANALYSIS OF COMPETITOR

STRENGTHS

• Support sales activities by understanding your customers’ businesses better

• Qualify prospective partners and suppliers
• Keep fully up to date on your competitors’ business structure, strategy and prospects
• Obtain the most up to date company information available
• Global relationships with all major Techno companies worldwide
• Availability all over.
• Strong management team.

WEAKNESSES

• Products are very costly

• Very few competitors providing health care solutions.

OPPORTUNITIES

• Provide products in different areas

• Products should be cost effective

THREATS

• Availability of other Enterprise solution vendors

• Availability of products at very effective cost by other vendors

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 CONCLUSION

The success of business depends on keeping the trust that consumers have in the RELIGARE
brand. Addressing the consumer issues is important in maintaining the enviable reputation for
quality and safety and so this responsibility should be effectively handled.

RECOMMENDATION

• Religare Technova has more scope to broden its market share in more countries
globally

• Excessive marketing through advertising, print media, internet, telecommunications

should be undertaken and better market communication should be considered for
creating brand awareness and thereby, brand loyalty.

• Apart from providing Solutions in various fields,it should also prove support and
maintenance facilities to their clients.

• Take risk willingly in product innovations to capture more market share and increase
the sales.

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 REFERENCES

SITES:

http://www.chasecooper.com/News-PressReleases-2010-08-09.php

http://www.scribd.com/doc/6987313/TV-18-Religare

http://www.religaretechnova.com/pdf/CorpPPTv3.pdf

http://www.religaretechnova.com/

BOOKS:

“Management” by Tata McGraw Hill

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