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    Lockheed Martin defence contractor 2009 sales of $45. Billion, a backlog of $78 billion, and cash flow from operations of $3. Billion Panera Bread Panera Bread is bakery cafe chain BusinessWeek's 2010 list of top 25 "Customer Service Champs"

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    Group 1 Presentation on Learning Exercise 1

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    Lockheed Martin defence contractor 2009 sales of $45. Billion, a backlog of $78 billion, and cash flow from operations of $3. Billion Panera Bread Panera Bread is bakery cafe chain BusinessWeek's 2010 list of top 25 "Customer Service Champs"

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    Download as PDF, TXT or read online from Scribd
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    22 views7 pages

    Group 1 Presentation On Learning Exercise 1

    Uploaded by

    funkysahil
    Lockheed Martin defence contractor 2009 sales of $45. Billion, a backlog of $78 billion, and cash flow from operations of $3. Billion Panera Bread Panera Bread is bakery cafe chain BusinessWeek's 2010 list of top 25 "Customer Service Champs"

    Copyright:

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    Download as PDF, TXT or read online from Scribd
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    of 7

    Group 1

    Ankush Raghuvanshi 10P189


    Annapoorni C S 10P190
    Manan Patel 10P209
    Mayank Bhatnagar 10P210
    Sahil Agarwal 10P228
    Vipul Manglik 10P241
    Introduction
    Lockheed Martin Panera Bread

    • Defence Contractor • Panera Bread is bakery café


    • 2009 sales of $45.2 billion, a chain
    backlog of $78 billion, and • BusinessWeek’s 2010 list of
    cash flow from operations top 25 “Customer Service
    of $3.2 billion Champs
    • Vision: To be the world’s • Mission: A loaf of bread in
    best advanced technology every arm
    systems integrator
    Organizational Demands
    Lockheed Martin Panera Bread
    • Strategy • Strategy
    – Innovation – Customer Focus (BusinessWeek’s
    – Technical training 2010 list of top 25 “Customer
    • Company Characteristics Service Champs”)
    – 1,40,000 employees • Company Characteristics
    • Organizational Cultures – 4,746 employees
    – Work life balance • Organizational Cultures
    – Fostering leadership – Differences respected and valued
    – Respect for others – Panera warmth
    • Employee Concerns • Employee Concerns
    – Management, HR, Ethics, – Incentive Programs
    Security, Internal Audit – Industry-leading compensation
    – Significant project : national and benefit programs
    importance
    Environmental Factors
    Lockheed Martin Panera Bread
    • Technology: High end • Labor force trends: High
    applications in Aeronautics, customer visibility and diversity in
    Electronic systems, ITES & Space labor force geographically needs
    systems. Hence high requirement to be managed to maintain
    on training & development, homogeneity in product quality
    management of virtual work
    force • Ethics: The active social
    upliftment programs and work
    • Ethics: In order to provide a force empowerment have played
    healthy work place environment a great role in creating an
    the company’s vision is doing organization of high professional
    right thing, respecting others, and standards.
    performance with excellence.
    Environmental Factors
    Lockheed Martin Panera Bread
    • Globalization: Presence • CSR: Emphasis on
    across 75 nations. Concept community service
    of diversity training founded initiatives: Community
    on principles of inclusion breadbox, fundraising etc.
    and respect

    • CSR: Emphasis on
    environmental initiatives:
    Green IT, Green Fleet
    initiative, pledge to reduce
    emissions etc.
    HR activities
    Lockheed Martin Panera Bread
    • Workflow • Workflow
    – Emphasis on team work – More autonomy
    – Technology oriented – Pressure of performance
    – Innovation
    – Customer interaction
    • Employee Competencies
    • Employee Competencies
    – Training in technology and
    cross cultural aspects – Training focused on customer
    service
    • Employee Attitude and
    Behaviour • Employee Attitude and
    – Focus on employee Behaviour
    satisfaction – Incentives
    – Promotions – Above average compensation
    – Work Life balance
    Thank You

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