Wycombe District Council

Parking Services
Annual report 2009 / 10

Contents:
Introduction.....................Page 2
Background history……..Page 10
Current Situation……..…Page 11
Training……………..……Page 12
Staffing…………………...Page 12
Security Issues………….Page 13
Car Parks………………...Page 13
On Street Parking……….Page 14
Communications..............Page 15
Disabled Parking.............Page 15
Irresponsible parking…....Page 16
Car Park Survey................Page 17
Partnership working...........Page 17
Parking Systems………….Page 18
Finance…………….……....Page 19
Improvements Review……Page 20
Statistics TMA……………..Page 21
Integrated systems………..Page 23
Future development……....Page 24
Car Park Survey results.....Page 25
Boundary map…………....Appendix

Prepared by: Robin Evans, Parking Services Manager

1
Introduction
Wycombe Parking Information

Wycombe District Council (WDC) is responsible for

providing and enforcing parking in council-owned, Off-street car parks across
the Wycombe district. We provide over 4500 parking spaces in 48 car parks.
We are also responsible for On-street parking in the Wycombe district. This
includes the enforcement of all on-street parking regulations, yellow lines,
waiting and loading regulations and restricted parking areas.

Data Protection Act 1998 fair processing information

Parking officers are called Civil Enforcement Officers (CEO) and all are
identifiable with shoulder identification numbers. Their role is to assist the
public and observe the parking regulations are adhered to. They will take
photographs of vehicles whilst under observation as part of gathering
information and these photographs may be used if a penalty charge ticket is
issued if the CEO believes a contravention has occurred. Photographs are
then added onto the case file should further supporting evidence be needed.
Unused photographs not required if a contravention does not materialise are
deleted.
The overall objective of enforcement is to keep vehicles moving, minimising
congestion wherever possible, improve access for emergency vehicles and to
reduce abuse by inconsiderate drivers who illegally use disabled parking
spaces or disregard parking regulations which hinder the rest of the
community. To make Wycombe district a better place to live.

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On-street parking
WDC are responsible, on behalf of the Buckinghamshire County highways
department, for on-street parking enforcement in the Wycombe district. This
includes all on-street parking regulations, yellow lines, waiting and loading
regulations and restricted parking areas with the exception of obstruction
offences and motorways which in law are the responsibility of the Thames
Valley Police (TVP).

Permitted on-street parking

Disabled bays

Designated disabled parking bays are available in the following roads in High
Wycombe:
• Castle Street - 3 spaces
• Frogmoor - 5 spaces
• High Street - 4 spaces
• Pauls Row - 2 spaces
• Priory Road - 2 spaces

For more information see disabled parking.

Loading and unloading

A number of specific places for loading and unloading are provided within the
District. Loading or unloading on yellow lines (including service yards) or at

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loading bays is generally defined as collecting or delivering goods which
cannot reasonably be carried to or from nearby premises.
In order to ensure availability of loading bays and service yards, loading or
unloading must be constant; there is no allowance for drivers to undertake
any other activities, e.g. shopping.
Loading and unloading is also permitted on waiting restrictions (marked by
single or double yellow lines along the edge of the carriageway). Loading and
unloading is not allowed on loading restrictions, which are marked by single or
double yellow line/etchings which transverse kerb markings.

Waiting and loading

Waiting restrictions

Vehicle waiting restrictions apply to the whole of the highway, including the
footway and are usually indicated by single or double yellow lines along the
edge of the carriageway.
Waiting restrictions marked by single yellow lines apply for part of the time.
The times of the restrictions are indicated on time plates next to the
carriageway. Waiting restrictions marked with double yellow lines apply 24
hours a day, seven days a week.

Loading restrictions

Loading restrictions prohibit parking even for loading and for disabled badge
holders. They are indicated by yellow lines with kerb markings.
A single kerb marking indicates that the restrictions are at specific times, as
indicated on the nearby timeplate. Double kerb marking indicate that the
restrictions are in force at all times.

Pay and display bays

Various roads in High Wycombe Town have pay and display parking. Some
are shared with residents. Time plates adjacent to the bays indicate the hours
and days the bays are in operation. It is advisable to check the time plates
wherever parking to ensure that you are parked within the regulations.
There is no grace period allowed to obtain change and motorists are not
allowed to return later and purchase additional tickets.

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Disabled parking
The national Blue Badge scheme offers parking concessions for disabled
people.

How to apply for a Blue Badge

The local blue badge scheme is run by Buckinghamshire County Council
(BCC). Details are available from the County Council offices in Aylesbury.

Parking for Blue Badge holders

• Disabled drivers can park in any bay (other than reserved bays) free of
charge providing their disabled badge and clock (set to time of arrival)
are clearly on display and any time limit restrictions are followed.
• The driver of a vehicle displaying a disabled badge must be aware of
road restrictions
• The disabled person must be with the vehicle when parking and
leaving, to validate the badge. The badge is person specific, not carer
or vehicle specific.
• Abuse of the badge by using it without the badge holder present is a
serious breach of regulations and will incur a Penalty Charge Notice.
We will also report this incident to the issuing Authority for action. This
could result in the badge being withdrawn, a fine of up to £1000 being
issued or both.

Shopmobility
Shopmobility is a registered charity and independent scheme offering the free
loan of manual and powered wheelchairs, or electric scooters during your visit
to High Wycombe town centre.
Shopmobility office is located in the Eden Shopping centre.

Challenge/Appeal against a Penalty Charge Notice

A Penalty Charge Notice (PCN) or parking ticket will be issued if you have
breached the parking regulations in Wycombe district. Our Civil Enforcement
officers (CEO's) do not have any type of incentive to issue tickets, but they are
responsible for ensuring that parking regulations and conditions are respected
and complied with.

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Patrol – Parking and Traffic regulations outside London
This is an independent body and their website www.patrol-uk.info explains
in depth the national parking penalty enforcement process and how to
challenge.

How to challenge/appeal against a Penalty Charge Notice

(PCN)
If you wish to appeal a PCN the conditions and charges are as described on
your PCN.
Challenges/appeals must be made in writing (by post, fax or email). We
cannot accept appeals/challenges or make decisions over the phone.
If we receive your correspondence within the discount period, then the charge
is held at the discount rate until we review your appeal. If we receive it after
the discount period, then it will be held at the full rate until reviewed.

How are challenges/appeals considered?

Challenges/appeals are handled by specialist case officers experienced in
parking issues and customer care. They consider:
• The full legal facts - whether the ticket was issued correctly and is valid
according to the terms and conditions of the Traffic Management Act
2004
• If there are any exceptional circumstances where a discretionary view
can be taken. Every case is judged on its own merits.

The case officer will reply in writing with the decision on the challenge/appeal.
If the challenge/appeal is unsuccessful, then you have 14 days to pay the
PCN.
If you do not agree with the decision, you can submit a second
challenge/appeal declaring new information. This will be reconsidered by a
supervisor, who will notify you of their decision in writing.
If you have received a Notice of Rejection of Representations from us and you
disagree with the decision, you can appeal to the Traffic Penalty Tribunal (see
link below).

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What happens if I don't pay my PCN?
If payment is due and no response is made, these procedures apply and will
incur extra charges:
1. Request the registered keeper details from the DVLA
2. Issue a Notice to Owner to the registered keeper
3. Issue a Charge Certificate to the registered keeper
4. Debt is registered at County Court
5. Issue a Final Notice, a last chance to settle the debt
6. The debt is passed to a bailiff for collection.

Complaints procedure
If you do not agree with our parking policies or procedures or you are not
satisfied with the way we have dealt with your appeal, a complaints procedure
is available - PCN leaflet is available to view or download from our website.
Please note that this process is not for appealing an individual decision
regarding a PCN.

Parking dispensations and suspensions

An on-street parking dispensation or suspension would usually be issued for:
• Heavy or bulky deliveries
• Building works
• Road works
• Service maintenance (for example gas, water or phone)
• Special events

Dispensations
A dispensation is a temporary parking permit that allows a specific vehicle to
park on a single or double yellow line or in marked bays during restricted
hours. It can be issued where continuous access to a vehicle is required. The
cost of a dispensation depends on the length of time required;
• One day = £15
• Seven days (consecutive) = £25
• One calendar month = £60
•

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Suspensions
A suspension is a temporary order suspending parking or short-term loading
regulations in a marked bay. The following charges apply per suspension;
• £15 for first month, plus £5 for each additional month.

Please note that an additional charge applies to any suspension that

incorporates part of or multiple pay and display or shared use bays;
• £5 per bay per day.

All rates quoted are current 2009 rates.

Notice periods

To suspend a pay and display bay, 24-hours notice is needed. To suspend a

shared use (residents' pay and display) bay, seven days notice is needed.

Skips

Dispensations and suspensions also apply to "parking" a skip. You will also
be required to obtain a skip license from Buckinghamshire County Council
(BCC). Visit the BCC website using the link below to apply for a skip license.
Please contact Parking Services to arrange a parking dispensation or
suspension.

Car parks - buying a ticket

Our car parks are either:
• Pay and Display or
• Pay on Foot

For charges see our car parks charges page or the signs and tariff information
boards in car parks.

Pay and display

Pay and display machines accept coins (10p, 20p, 50p, £1 and £2). Some
also have a credit card facility. Simply pay for the amount of time you need to
park, take your ticket and clearly display it in your vehicle. Failure to buy or

8
display a ticket will result in a Penalty Charge Notice (parking ticket) being
issued.

Alternative ways to pay

Park and pay for your stay using your mobile phone and a credit or debit card.
The parking time paid for is recorded on the RingGo system, which is checked
by the patrolling inspectors via their mobile phones. You can, if the car park
regulations permit, extend your parking time without returning to the car park.

Scratchcards

You can buy one-day parking permit scratch cards for use in most of our car
parks.

Clock permits/discs

Clock permits for use in our car parks are designed to help parents drop off
and collect their children from school.

Decrimental Card

We also have a pre-paid rechargeable card available for use in the pay &
display machines. For further details please contact the Parking Service
administration team.

Pay on foot
Pay on foot is where you take a ticket at the entrance barrier on entering the
car park. Please remember to take your ticket with you when leaving the car
park as you will need it to open the automatic doors and pay at the pay station
before you return to your vehicle.
These machines accept coins (10p, 20p, 50p, £1.00 and £2.00), notes (£5,
£10 & £20) plus some credit/debit cards.
Once you have paid, the pay station will issue an exit ticket that is valid for ten
minutes to give you time to get your vehicle and drive to the exit barrier.

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Inserting the exit ticket will raise the barrier and let you out. Payments cannot
be made at the exit barrier.
We also have a pre-paid rechargeable card available for use in the pay on
foot machines. For further details please contact the Parking Service
administration team.

Wycombe District Council

Parking Services
Annual report 2009 / 10

Road Traffic Act (RTA) 1984 was the parking act for off street car parks within the district
RTA '91 was the On Street Regulation Road Traffic Act 1991 for parking enforcement until
2008
Traffic Management Act 2004 (TMA) came into force 31st March 2008 to replace the RTA 91
act for on street parking enforcement.

Background Local history:

Wycombe District - Changes in parking enforcement

1. Wycombe District Council (WDC) was responsible for all off street
parking within the district and operated under the Road Traffic Act 1984
regulations until October 2008.

2. Thames Valley Police (TVP) were responsible for all traffic regulations
on the highway, with the exception of Wycombe Town Centre, where
Buckinghamshire County Council (BCC) as Highways Authority,
decided in 1997 to implement a Special Parking Area (SPA). The law
stipulated that although the council may employ a contractor to operate
the enforcement, the council must operate the back office
representation process with dedicated Council staff.

3. BCC employed a contractor to operate the On Street enforcement

under RTA'91 and changed over to the new upgraded legislation of the
TMA 2004 in the 31st March 2008.

4. Over many years, upon requests from residents and Members alike, it
was felt it more logical and more cost effective through economies of
scale, to change from 3 enforcement authorities (TV Police, BCC on
street and WDC Off Street) into one enforcement body using one set of
guidelines.

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5. The police encountered difficulty in dealing effectively with parking
offences due to other criminal priorities and resourcing demands.

6. It was confusing for the public as each enforcement body was

implementing different regulations in dealing with parking traffic
offences.

7. This is happening all across the country nationwide and more and
more local authorities are moving over to one enforcement operation to
make it a consistent and fairer system for the local residents and
consumers.

8. Therefore the integration of the service was undertaken and WDC

started in June 2008, taking over the existing SPA and from October
2008 expanded throughout the whole district to enforce parking both on
street and off street enforcement.

Current situation

9. A combined On and Off Street parking enforcement operation has

been working across the district, managed and operated by the WDC
in house team.

10. Wycombe District Council is a member of the British Parking

Association –

The UK professional body of the parking industry, setting standards

and developing high level of skills training for its staff and delivery to
our customers.

11. The team is made up of a Parking Services Manager, three team

leaders covering Operations team, Parking Office administration /
representations and Management information/projects and systems.

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Training:

12. All in house Civil Enforcement Officers CEO’s have undertaken and
achieved City & Guilds level 2 qualifications in parking enforcement.
This includes legal training and customer service and conflict training
and dealing with difficult situations. Many already hold the additional
NVQ qualification in parking control.

13. The parking administration team are highly qualified and trained case
officers, dealing with complex appeal and formal challenges, fully
conversant with the current Traffic Management Act (TMA) and legal
processes. They have also been trained in customer service and also
hold City & Guilds level 2 qualifications in parking enforcement.

14. Management are members of the IPP, Institute of Parking

Professionals.

Staffing

15. A total displacement of 49 staff, covering a 7 day operation

1 x Parking Services Manager

1 x Team Leader - Projects, Management information
1 x Systems specialist

1 x Team Leader Representations & Administration

1 x Senior Administration Officer
6 x Administration Case officers
1 x Administrator

1 x Team Leader Operations

4 x Supervisors
30 x Civil Enforcement Officers (CEOs)
2 x CEOs part time (Sat only)
----
49
==

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Security Issues:

16. In the Off Street section, the service currently holds 23 Secured car
park awards from the Park Mark association. The Park Mark award is
operated by the BPA (British Parking Association) in conjunction with
the Police.

17. Our CEO’s all carry emergency communication devices for personal
safety and recording any verbal incidents of abuse. We also have a
security team who patrol our car parks daily in addition to our CEO
patrolling team for added detection of criminal activity and support to
our parking civil enforcement officers.

18. CCTV – The council has a network of security cameras in several car
park areas, multi-storey car parks and also covers town centre areas
for added security.

19. We work closely with Thames Valley Police in all security matters. Any
reports of abuse, physical or verbal, and any crime matters are always
reported to the Police who take action against offenders.

Car Parks:

20. We have 2 multi-storey car parks, Easton Street has a pay on foot
barrier system and The Swan has a pay and display (P&D) system, 13
surface car parks P&D in High Wycombe, 8 P&D in Marlow, 2 P&D in
Princes Risborough and 1 P&D in Bourne End and 19 free car park
areas under our parking order.

21. Pay and Display system machines are a pre-pay ticket system whereby
you purchase your ticket on arrival into the car park for the required
duration. These machines do not provide change due to security
reasons and are similar across the whole of the UK.

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22. Pay on Foot, barrier system, is where on arrival at the barrier, you
collect your ticket and pay at the pay station on return to the car park.

On Street Parking:

23. On street pay and display is currently only in High Wycombe town inner
area and there are yellow lines, loading bays, disabled bays and
residents parking in various parts across the district.

24. It has to be noted that there are not parking enforcement lines on every
road or street in the district as in many locations it is not necessary.
Therefore WDC can only enforce where parking regulations exist
(yellow lines, defined parking areas, loading bays or disabled bay
areas). A district boundary map is attached, showing location grid
areas where parking (TRO) Traffic Regulation Orders exist.

25. This boundary map is to demonstrate where we can deal with parking
enforcement which unfortunately is not the case in every street or
location.

26. The Police still deal with ‘moving’ traffic contraventions, motorways and
their access roads and obstruction of the highway. Unfortunately in law,
we do not have powers to deal with obstruction, only the police can
deal with these issues.

27. For the first 6 months, October 08 to March 09, it was decided not to
change anything regarding existing lines, signs or regulations. This was
allow a settling in period and to see how new enforcement might affect
and improve parking congestion and illegal parking from inconsiderate
drivers and to see if this affected new areas that were not apparent
previously.

28. It also has to be noted, that there are constant issues arising from lines
and signs that go missing or damaged and need replacing and road
works occurring where lines need replacing. This happens across the
whole country and councils have to try and keep on top of these issues
as much as possible and replace markings as soon as they are aware
of it.

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Communications

29. To keep the public informed on different issues and also to highlight
general parking awareness, we have advertised in different
publications, Hospital radio magazines, local surgery magazines, Local
community quarterly magazine Community Voice, Wycombe street
maps etc. We also have visited local neighbourhood Action Groups
parish council meetings and business community meetings.

30. The negatives – there will always be issues as we cannot please

everyone. One of the biggest struggles is dealing with people’s
expectations and general lack of understanding of the Highway Code.

31. It is quite probable, where illegal parking has occurred for years and
not enforced to the proper extent, some people have taken it,
mistakenly, as a right to park where they wish, regardless of double or
single yellow lines restrictions or signs with time restrictions the
Highway Code and law not followed.
32.

Disabled Parking – Off Street

33. Disabled Blue Badge

We accept the disabled blue badge scheme within all off street car
parks and without charge, however the badge and clock should be
displayed at all times and parking may be in any disabled bay or
standard bay, however, no parking is allowed in special reserved bays
or on hatching or yellow lines.

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 On Street, blue badges fully accepted as per normal blue badge
conditions as explained in the holders’ guidance booklet supplied with
the badge. It is vital however, that badge holders should read the
conditions of use booklet carefully to fully understand where they can
or cannot park.

We have found that a great many users assume they can park
anywhere at anytime which is not necessarily true.
We work very hard in supporting this scheme and also have joint
operations with the police to combat disabled bay abuse.

Irresponsible parking

34. Parking on pavements or verges (which are all part of the highway) is
dangerous and illegal. Pedestrians, parents with pushchairs, children,
the disabled and elderly, constantly have to step onto the road in front
of traffic and risk their lives to walk passed illegally parked vehicles.

Endangering disabled and pedestrians

DANGEROUS, POOR AND ILLEGAL PARKING IS A SERIOUS PROBLEM

FOR THE WHOLE COMMUNITY.

Feedback
35. We have had a very positive response from the vast majority of people
and local town and parish councils. Improvement has been seen in
congested areas, improvement for disabled drivers and moving illegally
parked vehicles making many areas much safer for the local
community. A noticeable difference for the whole community overall.
By working together it has made a brighter future.

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36. Car Park Survey – “How are we Doing?”

For many years we have been conducting customer feedback spot

survey, just a few short questions to get a feel on customer views.
This has been very positive with some very constructive comments
from our car park users. (results in appendix at end of this report)

Partnership Working

37. We are working in partnership with BCC who remain the Highways
Authority and as such they continue to arrange for the creation of new
traffic regulation orders (TROs) and make any changes to existing
regulations.

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38. Both WDC and BCC work closely together on new change requests
from residents and Council members. There is a Civil Enforcement
Area (CEA) Steering Group made up of Council Members and Council
officers of WDC and BCC responsible for transportation and parking
portfolios.

39. WDC parking services provide the enforcement role of patrolling the
district, both On Street and Off Street car parks, manage the residents
permit scheme and On Street Pay & Display system.

Parking systems:

40. On Street – we have coin operated pay & display machines in High
Wycombe and window permits for residential parking areas. (residents,
carers etc) and one day scratch cards for visitors

41. Off Street – All paying car parks have coin operated pay & display
machines, most also take bank credit cards. We also have a
decrimental card discount system for residents and we also operate
cashless mobile phone payments with the easy RingGo quick payment
system which is very popular and a convenient way to pay.

42. Window permits are available for long stay car park users. One day
Scratch cards are also available for all car parks.

43. We operate in the back office a notice processing system called

‘3sixty’, and a permit application from ICES (Imperial Civil Enforcement
Systems). These systems are specially designed for the parking
industry with processes that control and maintain secure data collection
and are designed to follow the legal processes and timescales
according to statutory legislation. Access is only available to qualified
and trained parking staff.

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 Finance

44. The On Street and Off Street budgets must be accounted for
separately and independently according to legislation.

45. The On street account is tight as income streams are limited to:
• Pay & Display – currently only in High Wycombe town
• Residents permit schemes (residents only pay a contribution to the
schemes which are costly to implement and operate)
• Visitors permits /suspensions/dispensation schemes (minimal)
• Penalty Charge Notices – no targets or incentives allowed. These
alone do not cover enforcement overheads.

46. The Off Street account does make a surplus initially, but has to fund
other environmental or transportation issues that do not have any
income to support them.

47. Income derived from

• Pay & display in car parks across the district
• Car Park permits / scratch cards etc
• Penalty Charge Notices – again no targets or incentives allowed
and on it’s own, does not cover enforcement overheads

48. Any surpluses should cover operating costs and are destined by
legislation to be re-invested into funding parking, transportation and
environmental improvements.

49. This does not take into account any new works or improvement
changes that may be considered. If this were necessary to implement
anything new, then extra income funding would need to be identified.

Balances
50. 2009/2010……………………On Street………………..Off Street

Pay & Display…………………£300,575……………..£ 2,835,139

Permits…………………………£ 43,985……………..£ 169,266
Penalty Charges………………£387,771……………..£ 297,244
Other (Dispensations etc)……£ 82,378……………..£ 42,245
Total income……………………£814,709…………...£ 3,343,894

Expenditure…………………..£1,020,300……….…..£ 2,581,956

Final Balance…………….… - £ 205,591………….….£ 761,937

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51. Off street surplus was used towards Park & Ride costs and
transportation and environmental services.

Improvements / Review

52. We are and have been constantly monitoring from an operational

viewpoint how we can cover the whole district more efficiently and also
taking on board customer comments and requests for change. The list
had over 170 items for consideration and BCC highways have
surveyed the requests and prioritised in order of importance. Health &
Safety and Congestion on the top, and others for consideration.

53. All the changes mentioned above, are extremely costly to investigate in
the first instance as surveys have to be undertaken and are then
expensive to implement. Therefore, a priority process has had to be
implemented. This of course means that there are some items and
schemes that either cannot be considered at all or will be deferred until
funding can be identified. This is regardless of how much we really
want to do this. Priorities can be very difficult and it is the council
members who have to make these difficult decisions.

54. Our first review highlighted an issue in the Sands area of High
Wycombe with match day restrictions, that although they were in place
for over approx ten years, had not been enforced on a regular basis.
Regular enforcement was put back into action following local residents
comments and requests. This brought new challenges and so following
a local consultation, a new trial with some suggested adjustments was
put into action.

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55. We collated a list of requests for improvements from residents’
requests from across the district. This became quite extensive and
therefore has taken longer than anticipated to collate and review. This
list has been prioritised with Health and Safety and Congestion being
on the top levels.

56. BCC and WDC are considering all these requests for viability and
funding availability and options. Funding is difficult and therefore some
issues may take longer than we would like to implement.

57. Timescales – this is another issue that creates concern, as to

change and implement a new regulation, a legal process of
consultation, advertising times and council approval processes has to
be followed and therefore even a simple change can take a minimum
of 10 months from start to finish.

58. This is a continual rolling programme and we will continue to review on

at least an annual basis in order to improve our service where we can,
embracing new technology where possible and also keeping customer
and resident comments and requests in the forefront of our mind.

Statistics TMA – Civil Enforcement Area

59. Attached are the statistics for our financial year 2009/10.

60. Our financial outcome was not as good as expected for the year. This
was due to several factors; the economic downturn and less traffic
movement that has occurred nationwide also affected local authorities
to one extent or another. Less people using their vehicles, more
people that expected on public transport (a good thing however), high
cost of fuel deterring motorists, to name a few issues that affected
forecasting.

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61. The type of contraventions incurred are interesting,
• 36% No permit or Pay & Display ticket displayed
• 42% Parked on yellow lines
• Remainder is made up of parked in illegal locations ( loading bays /
disabled bays / zig zags / taxi ranks etc) or overstaying expiry times
or maximum stay time limits.

62. All of the above could have been avoided if drivers followed the
Highway Code and local regulations as signed in the parking areas.

63. It is also interesting to note that the number of Penalty Charge Notices
(PCN) issued is very low compared to the millions of users a year (Car
parks issued 10,713 PCNs on 2.5 million users (0.4%) - On street
13,060 PCNs. Users not able to calculate (larger area than car parks
capacity) Therefore, the conclusion is that the vast majority of drivers
are careful and considerate which is great news and only a small
minority are either careless or inconsiderate motorists. It is anticipated
that vehicles on the road will increase steadily and therefore one
assumes that ticket numbers will follow.

64. On Street Statistics: From 1 April 09 to 31 March 10

Number %
Number of Higher level PCN issued:…………………………..9487 73
Number of low Level PCN issued:……………………………..3562 27
Number of PCNs issued with no charge level:……………….. 11
Total number of PCNs issued: ………………………………..13,060

Number of PCNs paid at discounted rate:……………………..8109 62

Number of PCNs paid at non discount rate:…………………...1858 14
Total number of PCNs paid:……………………………………..9967 76
Total number PCNs unpaid;……………………………………..3093 25

Number of applications to register Charge Certificates at TEC:

…………………………………………………………..……1802 14
Number of PCNs issued by a CEO subject to challenges:
…………………………..……………………………. 2474 19
Number of PCNs cancelled as a successful challenge
(PCN correctly issued) ……………………………………..….…..569 23
Number of PCNs cancelled as a successful challenge
(PCN incorrectly issued)…………………………………………… 32 1
Total number of PCNs cancelled as a result of successful
Challenge…………………………………………………………… 601 24

Number of PCNs which resulted in Adjudication because

Of a challenge…………………………………………………….. 22 1
Number of PCNs written off for other reasons:…………………..1061 44

Number of vehicles clamped: 0 Not apply

Number of vehicles removed: 0 Not apply

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Off Street Statistics: From 1 April 09 to 31 March 10 Number %

Number of Higher level PCN issued:…………………..……565 5

Number of low Level PCN issued:…………………….…10,146 95
Number of PCNs issued with no charge level:………….…… 2
Total number of PCNs issued:……………………………10,713

Number of PCNs paid at discounted rate:…………………7286 68

Number of PCNs paid at non discount rate:……………….1468 14
Total number of PCNs paid:…………………………………8754 82
Total number PCNs unpaid;…………………………………1959 18

Number of applications to register Charge Certificates at TEC:

…………………………………………………………..…960 9
Number of PCNs issued by a CEO subject to challenges:
…………………………..…………………………3056 29

Number of PCNs cancelled as a successful challenge

(PCN incorrectly issued)……………………………………..…884 29
Number of PCNs cancelled as a successful challenge
(PCN incorrectly issued)………………………………………. 8 0.3
Number of PCNs which resulted in Adjudication because
Of a challenge……………………………………………………. 22 1
Number of PCNs written off for other reasons:………………. 551 18

WDC do not use wheel clamping operations.

Integrated Systems

65. Both operations are fully integrated and operational across the district.
Our computerised parking system is designed especially for parking
enforcement and complies with national statutory legislation.

66. Our system also accepts online payments and / or appeal challenges
on-line and a direct link with the independent Traffic Penalty Tribunal
services.

67. An integrated service brings cost savings through combining

operations and economies of scale.

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Future development

68. On 31 March 2010, the BCC (Buckinghamshire County Council) under

a review of the whole county operation, decided to issue notice to all
district councils (Chiltern, Aylesbury Vale and Wycombe) and decided
to cancel the existing contract arrangements for On Street
enforcement.

69. BCC’s intention is to amalgamate all districts On Street enforcement

operation under one operator. Therefore approximately winter year
2011, (date to be confirmed) the On street enforcement will again
separate and the off street car park operation will continue under
WDC’s control as before.

70. The Off Street car parks should provide a return on Council land
investment and any surpluses will be a contribution to council services,
environmental and transportation and reduce council overheads and
reduce costs.

71. Before we can make any changes, we shall continue to work closely
with our colleagues at Buckinghamshire County Council – the
Highways Authority to ensure a smooth hand-over.

72. Due to this new arrangement, any outstanding or new requests for On
Street issues should be directed to Transport for Buckinghamshire at
Buckinghamshire County Council, Aylesbury.

End of report:

24
 Appendix A

Car Park
Questionnaire
Year 2009
Approx 5> 600 per
year Accm
Period Q1 Q2 Q3 Q4 Total

Number
Questionnaires
responses 44 57 25 45 171

Questions
Do you Live locally
Yes 33 40 19 35 127
% 75.0 74.1 76.0 79.5 76.2
No 11 14 6 9 40
% 25.0 25.9 24.0 20.5 23.9

Did you visit for ?

Shopping 14 26 8 18 66
% 31.8 54.2 32.0 46.2 41.1
Work 23 17 11 18 69
% 52.3 35.4 44.0 46.2 44.5
Sightseeing 0 1 0 1 2
% 0.0 2.1 0.0 2.6 1.2
Visiting 7 4 6 2 19
% 15.9 8.3 24.0 5.1 13.3

Are your car parks/ facilities

clean?
Excellent 4 7 4 5 20
% 9.3 12.7 16.0 11.6 12.4
Good 21 35 12 27 95
% 48.8 63.6 48.0 62.8 55.8
Average 17 12 6 10 45
% 39.5 21.8 24.0 23.3 27.2
Poor 1 1 3 1 6
% 2.3 1.8 12.0 2.3 4.6

Do you find our car park charges :

Expensive 29 30 7 23 89
% 67.4 55.6 30.4 52.3 51.4
Reasonable 14 24 16 21 75
% 32.6 44.4 69.6 47.7 48.6

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Do you feel safe whilst in our car
park
Very safe 13 12 6 10 41
% 30.2 23.1 24.0 22.2 24.9
Comfortable 26 36 19 35 116
% 60.5 69.2 76.0 77.8 70.9
Not safe 4 4 0 0 8
% 9.3 7.7 0.0 0.0 4.3

Were our staff

helpful?
Yes 12 9 4 9 34
% 29.3 17.3 16.7 20.9 21.1
No Contact 27 40 19 34 120
% 65.9 76.9 79.2 79.1 75.3
No 2 4 1 0 7
% 4.9 5.8 4.2 0.0 3.7

What is your preference?

Pay on Foot 14 29 8 20 71
% 38.9 58.0 34.8 54.1 46.5
Pay &
Display 22 21 15 17 75
% 61.1 42.0 65.2 45.9 53.6

Why did you choose this car park?

Location 35 51 20 41 147
% 85.4 94.4 76.9 91.1 87.0
Price 1 0 2 0 3
% 2.4 0.0 7.7 0.0 2.5
CCTV/Safety 1 0 1 0 2
% 2.4 0.0 3.8 0.0 1.6
Other 4 3 3 4 14
% 9.8 5.6 11.5 8.9 9.0

How often do you use WDC car

parks? Q1 Q2 Q3 Q4
Every day 11 5 9 7 32
% 25.0 8.9 36.0 15.9 21.5
1-2 times a
week 7 26 5 16 54
% 15.9 46.4 20.0 36.4 29.7
3-4 times a
week 18 19 2 14 53
% 40.9 33.9 8.0 31.8 28.7
less frequent 8 6 9 7 30
% 18.2 10.7 36.0 15.9 20.2

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