Professional Documents
Culture Documents
Brands Index
How the world sees
the world’s cities
Simon Anholt
is Managing Editor, Place Branding, and a Government adviser and author.
The
presence
The The
place potential
The The
pulse people
The
prerequisites
Figure 1: The city brand hexagon
policies, products, culture, business For these and many other reasons, the
climate and tourist attractions. These six City Brands Index is based on a different
aspects of the nation brand are summed hexagon from the one used for the
up in the nation brand hexagon, which Nation Brands Index (Figure 1). The six
forms the basic structure of the Nation components of the city brand hexagon
Brands Index. are detailed below.
Cities are rather different: they are not
usually famous for producing particular
products or services, the tourism The presence
emphasis is often as much on This point of the city brand hexagon is
conventions as on leisure visitors, the all about a city’s international status and
apparatus of government is usually more standing. People are asked how familiar
technocratic than political, and the city’s they are with each of the 30 cities in the
culture is not always easy to distinguish survey, whether they have actually visited
from the culture of the country as a them or not and what the cities are
whole. famous for. They are also asked whether
It is always hard to generalise about a each city has made an important
whole country, since there can be wide contribution to the world in culture,
discrepancies in climate, culture, people science or in the way cities are governed
and infrastructure from one region to during the last 30 years.
another, but cities are simpler, smaller
and easier to envisage as a single entity.
When people consider cities, they often The place
think in quite detailed and practical This section explores people’s perceptions
terms, concentrating on issues like about the physical aspects of each city:
climate, pollution, transport and traffic, how pleasant or unpleasant they imagine
the cost of living, leisure and sports it is to be outdoors and to travel around
facilities, law and order and the cultural the city, how beautiful it is and what the
life of the city. climate is like.
overall image of the UK as reported in ease of finding a job; for doing business
the Nation Brands Index. in; for obtaining a valuable educational
Surprisingly, considering the qualification; for ease in finding a
prominence of the City of London as a community of people where one can fit
global financial centre, almost none of in; in second place after Geneva for the
the respondents made a spontaneous general standard of its public amenities
association between London and finance such as schools, hospitals and public
or banking, but fully 14 per cent transport; and in second place after Paris
mention Queen Elizabeth and 9 per cent for overall lifestyle, and for its wide
Prime Minister Tony Blair (who might range of interesting things to do both for
be encouraged to learn that less than 2 short-term visitors and long-term
per cent mention his equally high-profile residents. The difficulty of finding
predecessor, Margaret Thatcher). affordable accommodation, the climate
Although Londoners are often heard and the friendliness of the people are the
to complain about the reality of living in only categories where London scores
Europe’s richest and most populous city, poorly.
London’s appeal seems to survive quite So positive, in fact, are perceptions of
close familiarity; it is also rated by a London that people imagine it as cleaner
wide margin as the city the panellists feel than it really is: it comes 13th in the
they know most about among the 30 in City Brands Index for the perceived
the City Brands Index. It is the city quality of its environment but was
most visited by respondents, too, a ranked 102nd out of 215 cities for actual
fraction ahead of Paris: 30 per cent of cleanliness in a global survey of cities
them have been there on holiday and 10 carried out by Mercer, a consulting firm,
per cent on business (in the case of Paris, in 2005.
the ratio of leisure to business visits is People also appear to underestimate
slightly higher). the cost of living in London. According
As a general pattern, the to a recent survey conducted by UBS
highest-ranking cities in the City Brands (2005), London ranked as the world’s
Index are also the ones respondents second most expensive city, but it is
know best, but there are some interesting effectively ranked seventh in the City
exceptions: more than a third of this Brands Index.
global sample claim to know ‘very It is arguably a symptom of a strong
much’, ‘much’ or ‘a fair amount’ about brand that people attribute greater
New York, Los Angeles, Berlin, qualities to it than it actually possesses.
Washington and Tokyo, but far fewer
people rate them highly as brands; Tokyo
is the 12th best known city in the index Amsterdam: Clichés, outrages and
but ranks 19th overall. In these cases, the city brand
familiarity clearly does not lead to The nation brand of the Netherlands is
respect. (A handful of cities work the generally a rather dull performer, and
other way round: they are perceived tends to hover around the lower end of
very positively despite the fact that the the rich Western democracies in the
panellists admit to knowing relatively Nation Brands Index, but the city of
little about them. Sydney and Barcelona, Amsterdam is an altogether different
for example, are both better admired proposition. Its profile is noticeably
than they are known.) higher than that of the Netherlands,
London is ranked top of the list for especially among European and North
to zero in most other countries, print, television and even products (for
including Holland itself). example, in the way Seattle has been
branded by Microsoft, Boeing and
Starbucks) that they are simply more
New York, Washington, Los Angeles famous than other cities, whether or not
and San Francisco: The impact people have visited them. The Golden
of terror Gate Bridge is one of only two
Like Amsterdam and the Netherlands, landmarks in the study which is
New York and Los Angeles seem to spontaneously associated with its city by
have better brands than the USA itself. more than three-quarters of the global
This might be because the cities are so panellists, and other icons like the White
well known and powerful, and have such House and the Statue of Liberty are
unique and distinctive characters, that named by well over half.
their cultural identity is not seen as As has been seen, high levels of
merely subsidiary to the cultural identity familiarity do not necessarily translate
of the USA; they are almost ‘nation into brand appeal, but the sense of status
brands’ in their own right. The other and importance of some US cities is so
reason is undoubtedly because the pervasive that it distorts people’s sense of
current low esteem for Brand America is value: Washington, for example, actually
connected with international views of the offers good value for accommodation,
present administration, and there is a and ranks a very low 78th place in the
‘firewall’ in people’s perceptions between UBS (2005) survey; yet it was ranked in
the nation and the cities; there is the the City Brands Index as the fifth most
same distinction, up to a point, between expensive city in the list.
the government and the people — Of course, New York and Washington
although, as the author has argued in a received an unusual amount of media
recent book (Anholt and Hildreth, 2005), coverage — even by the standards of
this point may now have been reached. American cities — when they became
This is true of San Francisco and Los targets of international terrorism in 2001.
Angeles because people know that they It was mentioned earlier that although
are a long way from Washington, DC, events such as assassinations are shocking
and because their cultural and political to people within the city and the
image is more liberal (one event which country where they take place, they
the global panel most strongly associates seldom create high long-term awareness
with San Francisco is the Gay Pride in other countries — unless they pass
marches). Los Angeles is primarily into history like the assassinations of
associated in people’s minds with Julius Caesar, Abraham Lincoln, John F.
Hollywood — and the cultural brand of Kennedy or the Archduke Franz
America, as the Nation Brands Index Ferdinand.
shows, is in much better health than the Terrorist attacks, which do temporarily
political brand. create very high awareness because they
Looking at the results of the City are more widely and more intensely
Brands Index, it is striking how well reported in the global media, appear to
branded the US cities are compared to have relatively little impact on the brand
most other major cities and many image of the city as a whole, even in the
capitals, around the world. Their look short term. The recent attacks in Cairo,
and their lifestyle have been so well Madrid, London and of course New
established through American cinema, York and Washington may be
Table 1: The top ten events most strongly associated with particular cities
Average spontaneous
City Event association (%)
spontaneously associated with those cities later is still associated with the city by
by as many as 60 per cent of respondents over a fifth of the global panellists)
worldwide, but London, New York and appear to break the mould, and in some
Madrid are still ranked among the top small way reach into distant countries
ten city brands overall; London and and actually change people’s lives (Table
Madrid are even rated 11th and 12th 1).
safest cities by this panel, well above New York and Los Angeles do well
certain cities where no serious attacks in the City Brands Index, ranked at
have occurred or are expected (such as seventh and eighth overall, mainly
Milan, Prague and Hong Kong). because they are seen as important,
It seems that people are better able to high-profile cities which offer many
weigh up probabilities than psychologists opportunities (they rank second and
sometimes give them credit for: the cities fourth overall in the ‘potential’ point
which are ranked lowest for safety in the of the city brand hexagon). The
City Brands Index tend to be the ones respondents do not generally rate them
where everyday crime and lawlessness are as safe, clean, beautiful, affordable or
highest, not the ones where an outrage friendly cities, but the business and
has recently been perpetrated. New York educational opportunities are seen as
languishes at 23rd place for safety and very high and both are recognised as
Washington at 19th, but this is more multicultural cities where foreigners can
probably because both cities have a find a niche, even though they are not
reputation for high levels of street crime expecting a warm welcome. New
than because of 9/11. York, in particular, is seen as a place
As mentioned in an earlier report on with a good lifestyle where there is
the Nation Brands Index (Anholt, 2005), always plenty to do, although there is
people do not fundamentally change an interesting contrast between the
their minds about places because of very strong association between
something that happens in that place or Rudolph Giuliani and New York (as
to that place: the brand usually only high as 16 per cent in Italy, where he
changes for them if they are personally is something of an adopted hero
affected by the place in some way, or else if because of his Italian ancestry) and the
the place changes its behaviour in a city’s rather low rankings for safety:
consistent way and over quite a long perhaps the man is more celebrated
period. Events like 9/11 and the San than his achievements.
Francisco earthquake (which 99 years San Francisco is perceived to offer a
detailed data from the City Brands Index Berlin: The slow escape from history
is the tremendous power of Brand Milan Berlin performs reasonably well in the
in the area of fashion, design, shopping City Brands Index, beating San Francisco
and ‘designer lifestyle’ in general, and into tenth place overall. The general
here it clearly outranks Paris in a way perception is that this is a safe, modern
that, 30 or 40 years ago, would have city with good infrastructure, a rather
seemed inconceivable. As Table 3 shows, poor climate and unfriendly people but
Milan’s contribution of fashion to the an otherwise pleasant environment,
world is considered by an enormous offering affordable accommodation, not a
margin to be the greatest contribution of great deal to do, a moderately good
any city in any field. business environment and above-average
Rome, on the other hand, draws the educational potential; a city that has
majority of its brand power not from its made a significant contribution to the
cultural, architectural or archaeological world during the last 30 years, mainly as
wealth but from the presence of the a result of reunification.
Vatican City (which, needless to say, is As has been seen, Berlin also has the
not seen by respondents as a separate rare distinction of being strongly
city, let alone a separate sovereign state). associated with two world-famous
The importance of the pope to the monuments: the Brandenburg Gate
brand image of Rome is huge — and (which registers with a higher percentage
although the rankings from the of respondents than the Vatican or La
predominantly Catholic countries in this Scala) and the Berlin Wall (which is
survey are somewhat higher, the positive more strongly associated with its city
perceptions appear to be as much secular than Red Square, Big Ben, Hollywood,
and touristic as they are religious. Lake Geneva or the Colosseum).
Berlin has only one other significant weaker ones, instead of its third
score in the City Brands Index: a strongest.
remarkably strong and globally consistent Whatever the prognosis, the remedy
association with Adolf Hitler. The for Berlin must be the same for any city
association of Hitler with Berlin is or country whose brand image is tainted
stronger than that of London with Tony by associations with a past it is anxious
Blair or even Johannesburg with Nelson to leave behind, whether it is Beijing’s
Mandela; in Mexico, Spain and China, near 15 per cent association with
Hitler was spontaneously mentioned by Tiananmen Square (in the ‘significant
between a quarter and a third of all events’ section, not as a tourist
respondents. Sixty years after his death, attraction), or Moscow’s 18 per cent
Hitler is still one of the few associations association with ‘alcohol’: to earn and
with the city that people around the deserve an even stronger reputation for
world all seem to share. One wonders something more wholesome.
what the half-life of such a memory can
be: if it has taken 60 years for the
association to decline from what must Sydney: The branding phenomenon
have been close to 100 per cent in 1945 of the Olympic Games
to its current level of 13 per cent, The massive global awareness of the
perhaps there is reason for Berlin to Olympic Games and their very close
hope that in another generation the association with their host cities are a
association will be one of the city’s significant factor in the City Brands Index.
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Figure 2: Association of host city with the Olympic Games
Nowhere is this more evident than in Figure 2 shows, there is a gradual decline
the case of the 2000 Sydney Olympics, in popular association between the
an event which produces an average Olympic Games and host cities over a
international awareness of 87 per cent, period of about 80–100 years, but, as the
dwarfing all other associations of any sort still very high awareness of the 1964
with any other city. In most of the Tokyo Olympics shows, the decline is by
country panels the spontaneous no means inevitable.
association of Sydney with the Olympic Next to the Olympics, other sporting
Games is virtually 100 per cent. It is events pale into insignificance: the
probably no exaggeration to say that the football World Cup (which is surely one
modern brand of Sydney was built on of the biggest events after the Olympics)
the Opera House and the Olympic barely registers in the City Brands Index
Games, and in consequence much of the — the highest score is an average of 18
very high equity of Brand Australia (the per cent for the 1998 World Cup in
number one nation brand in the second Paris. Obviously this low score is partly
quarter of the Nation Brands Index). because the World Cup is hosted by a
The other remarkable factor about the country rather than by a city, so the
brand salience given by the Olympics is branding effect is more diffuse — yet
how slowly it decays. A not insignificant none of the American host cities of the
number of panellists still spontaneously previous World Cup in 1994 is still
make associations between Paris and the associated with the event by more than 1
Olympic Games, even though the last per cent of panellists.
Games held there were in 1924. Even The only other sporting events
future host cities like Beijing and London mentioned by substantial numbers of
gain brand awareness purely through panellists are the Tour de France, also
popular anticipation of the Olympics. As associated with Paris, and the New York
product brands and place brands. People and a little more fully than perhaps they
are, to some extent, willing to change would have done otherwise.
their minds about product brands as a And that is a useful task to have
result of good advertising and good performed, even if the costs of achieving
marketing. That is a pact which it effectively and sustainably are too high
consumers generally accept about for many cities to justify. What
products: they are prepared to pay a little advertising and marketing cannot ever do
attention to commercial messages, and is to make a bad city look good: that is
receive some of their information about propaganda, not brand management, and
products through paid-for media. No it is as wasteful as it is ineffectual.
such pact exists about cities or countries.
When the brand image of a heavily References
promoted city does change for the Anholt, S. (2005) ‘Editorial’, Place Branding’, Vol. 1,
better, a closer look reveals that the No. 4, pp. 333–346.
advertising and marketing did not Anholt, S. and Hildreth, J. (2005) ‘Brand America’,
Cyan Books, London, UK.
achieve the change: what they did was Mercer Consulting (2005) ‘Quality of Living Survey’,
to reflect a real change that was taking available at:
place in the conditions, the people, the www.mercerhr.com/summary.jhtml/dynamic/
policies and the opportunities of the city, idContent/1173370.
UBS (2005) ‘Price and Earnings Survey’, available at:
and help the world to realise and www.ubs.com/1/e/media_overview/media_
understand those changes a little faster global/mediareleases?newsld=74357.