Online Catalog

Direct
e-Learning Solutions for Today’s Careers
CBT Direct’s
Course Catalog
October 2010 Online Edition
Certification Training and

Skill Enhancement Courses For:
• IT SKILLS COURSEWARE • ENVIRONMENTAL,
SAFETY & HEALTH, AND
• DESKTOP SKILLS
TRANSPORTATION
COURSEWARE
• LEGAL COMPLIANCE
• BUSINESS SKILLS
COURSEWARE
CBT Direct provides comprehensive e-learning content and technology products for business and IT professionals. CBT
Direct’s blended learning solutions enhance the speed and effectiveness of formal and informal learning and integrate CBT
Direct’s in-depth courseware, Referenceware®, learning management platform, virtual classroom technology and support
services. For more information visit www.cbtdirect.com.
Copyright © 2008 CBT Direct. All rights reserved. CBT Direct is an authorized reseller of SkillSoft Corporation.
Toll Free: 1-877-872-4646 • www.cbtdirect.com Page 1

*Note: Due to continual course upgrades, this catalog is subject to change without notice. Please contact a Training Advisor for more details.
Contact Information Direct
CBT Direct
905 E Martin Luther King Jr Dr #500
Tarpon Springs, FL 34689
Toll Free Phone: 1-877-872-4646 or 1-800-475-5831
Telephone: (727) 724-8994
Fax: (727) 726-6922
Sales Toll Free Fax: 1-800-355-9684
Customer/Tech Support 1-800-313-1630
Toll Free Fax: 1-800-350-0169
Hours: 9 a.m.-6 p.m. ET, Monday-Friday
Email Customer Support: support@cbtdirect.com
Page 2 Toll Free: 1-877-872-4646 • www.cbtdirect.com

Table of Contents Direct
Contents
BUSINESS STRATEGY AND OPERATIONS.......................................................................................................................... 54-56
DESKTOP COMPUTER SKILLS ............................................................................................................................................. 45-53
ENTERPRISE DATABASE SYSTEMS ................................................................................................................................... 28-35
ENTERPRISE RESOURCE PLANNING SYSTEMS ................................................................................................................. 35-37
ENVIRONMENTAL, SAFETY & HEALTH AND TRANSPORTATION COURSEWARE ........................................................... 74-75
FINANCE, HUMAN RESOURCES AND ADMINISTRATION .................................................................................................. 57-59
INTERNET AND NETWORK TECHNOLOGIES ....................................................................................................................... 21-27
IT BUSINESS ......................................................................................................................................................................... 40-41
LEGAL COMPLIANCE COURSEWARE .........................................................................................................................................76
MANAGEMENT AND LEADERSHIP ...................................................................................................................................... 59-62
OPERATING SYSTEMS AND SERVER TECHNOLOGIES .........................................................................................................9-21
PROFESSIONAL EFFECTIVENESS ........................................................................................................................................ 63-65
PROJECT EFFECTIVENESS ........................................................................................................................................41-44, 66-69
SALES AND CUSTOMER FACING SKILLS............................................................................................................................ 69-72
SOFTWARE DEVELOPMENT ......................................................................................................................................................4-8
WEB DESIGN ......................................................................................................................................................................... 36-39

IT SKILLS COURSEWARE Direct
SOFTWARE DEVELOPMENT Java Programming with Java SE 6.0:

Exception Handling and Assertions ........................252350_ENG
WEB DEVELOPMENT TECHNOLOGIES Java Programming with Java SE 6.0:
Java Utilities ...............................................................252351_ENG
Java Programming with Java SE 6.0: Java I/O .....252352_ENG
• Introduction to Ajax Development Java Programming with Java SE 6.0:
Basic GUI Development in Java ..............................252353_ENG
Ajax Basics .................................................wt_ajax_a01_it_enus
Java Programming with Java SE 6.0:
Ajax API Essentials ....................................wt_ajax_a02_it_enus
Java Applets ...............................................................252354_ENG
Ajax Applications and
Server Communication .............................wt_ajax_a03_it_enus • Java Programming with J2SE 5.0
Java Programming with J2SE 5:
SOFTWARE DEVELOPMENT Getting Started with Java .........................................220915_ENG
IBM WEBSPHERE Operators and Flow Control in Java .......................220916_ENG
• Developing with IBM Rational Application Developer for Creating Classes in Java ..........................................220917_ENG
WebSphere Software V6.0 Java Programming with J2SE 5:
Working with Classes in Java .................................220918_ENG
Rational Application Developer Workbench .........228133_ENG Java Programming with J2SE 5:
Java Development with Rational Generics and Annotations ........................................222163_ENG
Application Developer ..............................................228134_ENG Java Programming with J2SE 5:
Web Development with Rational Reference Types and Threading .............................220919_ENG
Running Applications in Rational Exception Handling and Assertions ........................220920_ENG
Application Developer ..............................................228137_ENG Java Programming with J2SE 5: Java Utilities .....220921_ENG
Testing and Debugging in Rational Java Programming with J2SE 5: Java I/O ..............222157_ENG
Packaging and Deployment in Rational Basic GUI Development in Java ..............................220922_ENG
Application Developer ..............................................228139_ENG Java Programming with J2SE 5: Java Applets .....220923_ENG
• Java Programming with J2SE: Update from 1.4 to 5.0

SOFTWARE DEVELOPMENT
J2SE 5.0 Language Features ....................................220575_ENG
JAVA 2 PROGRAMMING Library and Class Changes in J2SE 5.0 ..................220596_ENG
Using Metadata in J2SE 5.0 .....................................220592_ENG
• Java Programming with Java SE 6.0
Getting Started with Java .........................................252344_ENG MICROSOFT .NET SOFTWARE
DEVELOPMENT TOOLS
Operators and Flow Control in Java .......................252345_ENG
Creating Classes in Java ..........................................252346_ENG • Microsoft .NET Framework 3.5: Windows Forms Applications
Java Programming with Java SE 6.0: with Visual Basic 2008
Working with Classes in Java .................................252347_ENG
Java Programming with Java SE 6.0: Windows Forms Creation with
Generics and Annotations ........................................252348_ENG Visual Basic 2008 ..................................... sd_adwf_a01_it_enus
Java Programming with Java SE 6.0: Data Integration with
Reference Types and Threading .............................252349_ENG Visual Basic 2008 ..................................... sd_adwf_a02_it_enus
Printing, MDI Forms, and Usability with

Visual Basic 2008 ..................................... sd_adwf_a03_it_enus Securing and Managing a

Custom Controls and Asynchronous Programming WCF Application ..................................... sd_adwc_a03_it_enus
with Visual Basic 2008 ............................ sd_adwf_a04_it_enus
Application Configuration and Deployment • Microsoft .NET Framework 3.5 and Visual
with Visual Basic 2008 ............................ sd_adwf_a05_it_enus Studio 2008: First Look
Database Environments and XML Handling
with Visual Basic 2008 ............................ sd_adwf_a06_it_enus Introducing .NET 3.5 and
Visual Studio 2008 ....................................... vs_vsfl_a01_it_enus
• Microsoft .NET Framework 3.5: ADO.NET Application Building .NET 3.5 Applications with
Development with Visual Basic 2008 Visual Studio 2008 ....................................... vs_vsfl_a02_it_enus
Getting Started With ADO.NET • Microsoft .NET Framework 3.5: Windows Worklow
Connections and Commands ................ sd_mand_a01_it_enus Foundation Application Development Foundation
Managing ADO.NET Connections and with Visual Basic 2008
Commands with VB 2008 ....................... sd_mand_a02_it_enus
Getting Started with DataSets using Creating, Hosting, and Communication in
Visual Basic 2008 .................................... sd_mand_a03_it_enus WF with Visual Basic 2008 ....................sd_mwvb_a01_it_enus
Viewing and Navigating Data with ADO.NET Activities, Rules, and Conditions in WF with
DataSets using Visual Basic 2008 ........ sd_mand_a04_it_enus Visual Basic 2008 ....................................sd_mwvb_a02_it_enus
Updating ADO.NET DataSets With |w Transactions, Compensations, and Runtime Services
Visual Basic 2008 .................................... sd_mand_a05_it_enus in WF with Visual Basic 2008 ................sd_mwvb_a03_it_enus
Using Query Notifications and Synchronizing
Data with Visual Basic 2008 .................. sd_mand_a06_it_enus • Microsoft .NET Framework 3.5: Windows Presentation
The ADO.NET Entity Application Development Foundation with Visual Basic 2008
Framework and LINQ ............................. sd_mand_a07_it_enus
Creating WPF Applications with
• Microsoft .NET Framework 3.5: ASP.NET Application Visual Basic 2008 ....................................sd_mwvs_a01_it_enus
Creating User Interfaces with WPF and
Development with Visual Basic 2008
Visual Basic 2008 ....................................sd_mwvs_a02_it_enus
Developing Web Applications with Visual WPF Content Creation and Management with
Basic 2008 and ASP.NET 3.5 .................. sd_adad_a01_it_enus Visual Basic 2008 ....................................sd_mwvs_a03_it_enus
Creating and Consuming Server Controls with WPF Databinding with
Visual Basic 2008 and ASP.NET 3.5 ...... sd_adad_a02_it_enus Visual Basic 2008 ....................................sd_mwvs_a04_it_enus
Data and Services Integration with Visual Customizing and Deploying WPF Applications
Basic 2008 and ASP.NET 3.5 .................. sd_adad_a03_it_enus with Visual Basic 2008 ...........................sd_mwvs_a05_it_enus
ASP.NET AJAX and Client-Side Scripting with
Visual Basic 2008 and ASP.NET 3.5 ...... sd_adad_a04_it_enus • Microsoft .NET Framework: Application Development
XML and Mobile Web Applications with Visual Foundation with Visual Basic
Basic 2008 and ASP.NET 3.5 .................. sd_adad_a05_it_enus
Visual Basic:
Configuring and Deploying Web Application with
System Types and Collections .................sd_adfv_a01_it_enus
Visual Basic 2008 and ASP.NET 3.5 ...... sd_adad_a06_it_enus
Visual Basic:
Debugging, Tracing, and Monitoring ASP.NET
Serialization and I/O ..................................sd_adfv_a02_it_enus
Applications with Visual Basic 2008 ..... sd_adad_a07_it_enus
Visual Basic:
Optimization and Customization with Visual
Customized Programming ........................sd_adfv_a03_it_enus
Basic 2008 and ASP.NET 3.5 .................. sd_adad_a08_it_enus
Visual Basic: Security ...............................sd_adfv_a04_it_enus
• Microsoft .NET Framework 3.5: Windows Communication Visual Basic:Threading, Service Processing,
and Application Domains .........................sd_adfv_a05_it_enus
Foundation with VB 2008
Visual Basic:
Getting Started with WCF ...................... sd_adwc_a01_it_enus Diagnostics and Management ................sd_adfv_a06_it_enus
WCF Contracts, Behaviors, and Data Management ..................
sd_adwc_a02_it_enus • Microsoft .NET Framework 2.0: New Features for Developers

Using Visual Basic 2005 • Microsoft .NET Framework 2.0: Developing Windows-based
Client Applications with Visual Basic 2005
Visual Studio 2005 with Visual Basic ......................235804_ENG
Visual Basic 2005, the Console Windows Forms Creation and Configuration
Class, and Security ....................................................235803_ENG with Visual Basic 2005 ..............................................244011_ENG
ADO.NET 2.0, Data Binding, and ASP.NET 2.0 ......235805_ENG Data Integration, Database Environments,
and XML Handling with Visual Basic 2005 ............244012_ENG
• Microsoft .NET Framework 2.0: Application Development Windows Forms Controls and Usability
Foundation with Visual Basic 2005 with Visual Basic 2005 ..............................................244013_ENG
Asynchronous Programming and
Visual Basic 2005: Deployment with Visual Basic 2005 ........................244014_ENG
System Types and Collections .................................236802_ENG
Visual Basic 2005: Serialization and I/O .................236815_ENG • Microsoft Visual Studio 2005 and the .NET Framework 2.0 :
Visual Basic 2005: Customized Programming .......236829_ENG An Introduction
Visual Basic 2005: Security ......................................236843_ENG
Visual Basic 2005: Threading, Service Visual Studio 2005 and the .NET Framework 2.0 ...243229_ENG
Processing, and Application Domains ...................236856_ENG
Visual Basic 2005: • Microsoft .NET Framework 2.0: Developing Web-based Client
Diagnostics and Management ................................236870_ENG Applications with C# 2005 and ASP.NET 2.0
• Microsoft .NET Framework 2.0: Developing Web-based Client Web-form Creation with C# 2005
Applications with Visual Basic 2005 and ASP.NET 2.0 and ASP.NET 2.0 ........................................................241467_ENG
Data Integration with C# 2005 and ASP.NET 2.0 ...241468_ENG
XML and Mobile Web Applications with Custom Controls and Security with C# 2005
Visual Basic 2005 and ASP.NET 2.0 ........................237311_ENG and ASP.NET 2.0 ........................................................241469_ENG
Web-form Creation with Visual Basic 2005 Web-application Deployment, Optimization,
and ASP.NET 2.0 ........................................................237307_ENG and Customization with C# 2005
Web-application Deployment, Optimization, and ASP.NET 2.0 ........................................................241470_ENG
and Customization with Visual Basic 2005 XML and Mobile Web Applications with
and ASP.NET 2.0 ........................................................237310_ENG C# 2005 and ASP.NET 2.0 ..........................................241496_ENG
Data Integration with Visual Basic 2005
and ASP.NET 2.0 ........................................................237308_ENG • Microsoft .NET Framework 2.0: Distributed Application
Custom Controls and Security with Development with Visual Basic 2005
Visual Basic 2005 and ASP.NET 2.0 ........................237309_ENG
Web Services with Visual Basic 2005 ....................246186_ENG
• Microsoft .NET Framework 2.0: New Features for Remoting with Visual Basic 2005 ............................246187_ENG
Developers Using C# 2005 Serviced Components and Messaging
with Visual Basic 2005 ..............................................246189_ENG
Visual Studio 2005 with C# ........................................239189_ENG WSE Implementation with Visual Basic 2005 ........246188_ENG
C# 2005, the Console Class, and Security ..............239190_ENG
ADO.NET 2.0, Data Binding, and ASP.NET 2.0 ......239191_ENG • Microsoft .NET Framework 2.0: Developing Windows-based
Client Applications with C# 2005
• Microsoft .NET Framework 2.0: Application Development
Foundation with C# 2005 Windows Forms Creation and
Configuration with C# 2005 .......................................246608_ENG
C# 2005: System Types and Collections .................241291_ENG Data Integration, Database Environments,
C# 2005: Serialization and I/O ...................................241292_ENG and XML Handling with C# 2005 ..............................246609_ENG
C# 2005: Customized Programming .........................241293_ENG Windows Forms Controls and Usability
C# 2005: Security ........................................................241294_ENG with C# 2005 ................................................................246610_ENG
C# 2005: Threading, Service Processing, and Asynchronous Programming and
Application Domains .................................................241295_ENG Deployment with C# 2005 ..........................................246611_ENG
C# 2005: Diagnostics and Management .................241296_ENG
• Microsoft .NET Framework 2.0: Distributed Application

Development with C# 2005 Perl Language Fundamentals ..................................235060_ENG

Starting to Program with Perl ..................................235075_ENG
Web Services with C# 2005 ......................................254285_ENG
Remoting with C# 2005 ..............................................254296_ENG
WSE Implementation with C# 2005 .........................254306_ENG SOFTWARE DEVELOPMENT
Serviced Components and
Messaging with C# 2005 ...........................................254318_ENG SOFTWARE PROGRAMMING
FUNDAMENTALS
• Web Applications Development with Microsoft .NET
Framework 4 using Visual Basic 2010
• Software Programming Fundamentals
Microsoft .NET Framework 4.0: Web Applications
with Visual Studio 2010 and Getting Started with Programming ...........................78978_ENG
Visual Basic 2010 .....................................sd_masp_a01_it_enus Designing Programs ....................................................78995_ENG
Microsoft .NET Framework 4.0:
Configuring and Deploying Web
• Programming Fundamentals (Classic)
Applications with VB 2010 .......................sd_masp_a06_it_enus
Microsoft .NET Framework 4: Debugging,
Tracing and Monitoring Web SOFTWARE DEVELOPMENT
Applications with VB 2010 ......................sd_masp_a07_it_enus
SOFTWARE DEVELOPMENT PRINCIPLES
• Agile Software Development
GENERIC LANGUAGES
Introducing Agile
Software Development ............................sd_agsd_a01_it_enus
• C++ programming Planning an Agile Software
Development Project ................................sd_agsd_a02_it_enus
C++ Programming: Structured Programming ........116671_ENG Managing Agile
C++ Programming: Classes and Software Development ............................sd_agsd_a03_it_enus
Data Abstraction ........................................................116672_ENG
C++ Programming: Manipulating Objects ..............116673_ENG • Best Practices for Software Programming
C++ Programming: Overloading ..............................116674_ENG
C++ Programming: Files and Streams ....................116675_ENG General Coding Best Practices ...............................219736_ENG
C++ Programming: Programming Techniques ......116676_ENG Maintaining Quality Code .........................................219763_ENG
Final Exam: C++ programming ..................................FE0015_eng Object-oriented Coding Best Practices .................219750_ENG
Programming Techniques and Strategies .............219722_ENG
• ANSI C Programming
• Developing a User-Centered Software Design Approach
ANSI C Programming: Introducing C ......................116604_ENG
ANSI C Programming: Data Representation .........116654_ENG Introducing User-Centered Design .........................231413_ENG
ANSI C Programming: Functions .............................116670_ENG Developing an Application Using
ANSI C Programming: Expressions ........................116697_ENG User-Centered Design ..............................................231423_ENG
ANSI C Programming: Flow Control ........................116731_ENG The Iterative Process in User-Centered Design ...231434_ENG
ANSI C Programming: Text Processing .................116752_ENG Practical Examples of User-Centered Design ......231444_ENG
ANSI C Programming: Processing Records ..........116781_ENG
ANSI C Programming: Pointers ...............................116826_ENG
ANSI C Programming: The Standard SOFTWARE DEVELOPMENT
Library and Preprocessor .........................................116840_ENG
Final Exam: ANSI C Programming ............................FE0016_eng
SOFTWARE TESTING FOUNDATIONS
• Perl Programming Fundamentals • Software Testing Foundations

Fundamentals of Software Testing ...........sd_sftf_a01_it_enus Client Development ....................................................mnt70528cs

Testing Throughout the Mentoring 70-529 C# - TS: Microsoft .NET
Software Life Cycle .....................................sd_sftf_a02_it_enus Framework 2.0 - Distributed
Static Techniques and Test Application Development ..........................................mnt70529cs
Design in Software Testing ........................sd_sftf_a03_it_enus Mentoring 70-536 VB - TS: Microsoft .NET
Black-Box Software Testing Techniques sd_sftf_a04_it_enus Framework - Application
White-Box Software Testing Techniques sd_sftf_a05_it_enus Development Foundation ............................................mnt70536vb
Software Test Management ......................sd_sftf_a06_it_enus Mentoring 70-536 C# - TS: Microsoft .NET
Configuration Management, Risks, Framework - Application
and Incidents in Software Testing ............sd_sftf_a07_it_enus Development Foundation ............................................mnt70536cs
Tool Support in Software Testing .............sd_sftf_a08_it_enus Mentoring CX-310-055 Sun Certified
Programmer for the Java 2 Platform,
Standard Edition 5.0 ...................................................... mnt310055
SOFTWARE DEVELOPMENT Mentoring CX-310-065 Sun Certified
Programmer for the Java 2 Platform,
MENTORING ASSETS Standard Edition 6.0 ...................................................... mnt310065
• Mentoring Assets SOFTWARE DEVELOPMENT

Mentoring 70-502 VB - TS: Microsoft .NET
Framework 3.5, Windows Presentation TEST PREPS
Foundation Application Development .....................mnt70502vb
Mentoring 70-503 VB - TS: Microsoft .NET • Test preps
Framework 3.5, Windows Communication
Foundation Application Development .....................mnt70503vb TestPrep 70-528 C# - TS: Microsoft .NET
Mentoring 70-504 VB - TS: Microsoft .NET Framework 2.0 - Web-Based
Framework 3.5, Workflow Foundation Client Development ............................................TP70528CS_ENG
Application Development ..........................................mnt70504vb TestPrep 70-528 VB - TS: Microsoft .NET
Mentoring 70-505 VB - TS: Microsoft .NET Framework 2.0 - Web-Based
Framework 3.5, Windows Forms Client Development ............................................TP70528VB_ENG
Application Development ..........................................mnt70505vb TestPrep 70-536 C# - TS: Microsoft .NET
Mentoring 70-526 VB - TS: Microsoft .NET Framework - Application
Framework 2.0 - Windows-Based Development Foundation ...................................TP70536CS_ENG
Client Development ....................................................mnt70526vb TestPrep 70-536 VB - TS: Microsoft .NET
Mentoring 70-528 VB - TS: Microsoft .NET Framework - Application
Framework 2.0 - Web-Based Development Foundation ...................................TP70536VB_ENG
Client Development ....................................................mnt70528vb TestPrep CX-310-055 Sun Certified
Mentoring 70-529 VB - TS: Microsoft .NET Programmer for the Java 2 Platform 5.0 ...........TP310055_ENG
Framework 2.0 - Distributed TestPrep 70-526 VB - TS: Microsoft .NET
Application Development ..........................................mnt70529vb Framework 2.0 - Windows-Based
Mentoring 70-561 VB - TS: Microsoft .NET Client Development ...........................................TP70526VB_ENG
Framework 3.5, ADO.NET TestPrep 70-526 C# - TS: Microsoft .NET
Application Development ..........................................mnt70561vb Framework 2.0 - Windows-Based
Mentoring 70-562 VB - TS: Microsoft .NET Client Development ...........................................TP70526CS_ENG
Framework 3.5, ASP.NET TestPrep 70-529 VB - TS: Microsoft .NET
Application Development .............................................. mnt70562 Framework 2.0 - Distributed
Mentoring 70-526 C# - TS: Microsoft .NET Application Development .................................TP70529VB_ENG
Framework 2.0 - Windows-Based TestPrep 70-529 C# - TS: Microsoft .NET
Client Development ....................................................mnt70526cs Framework 2.0 - Distributed
Mentoring 70-528 C# - TS: Microsoft .NET Application Development .................................TP70529CS_ENG
Framework 2.0 - Web-Based TestPrep CX-310-065 Sun Certified

Programmer for the Java 2 Platform, Maintaining Operating Systems ............. `cs_apit_a03_it_enus
Standard Edition 6.0 ..............................................TP310065_ENG A+ Practical Application 2009:
TestPrep 70-503 VB - TS: Microsoft .NET Maintaining Networks ...............................cs_apit_a04_it_enus
Framework 3.5, Windows A+ Practical Application 2009:
Communication ....................................... sd_adwc_a01_tp_enus Security ........................................................cs_apit_a05_it_enus
TestPrep 70-562 VB - TS: Microsoft .NET
Framework 3.5, ASP.NET • CompTIA A+ 2006 Essentials
Application Development ...................... sd_adad_a01_tp_enus
TestPrep 70-561 VB - TS: Microsoft .NET Personal Computer Components ............................242525_ENG
Framework 3.5, ADO.NET Laptop Components, Peripherals, and Networks .242526_ENG
Application Development ..................... sd_mand_a01_tp_enus Operating Systems ....................................................242527_ENG
TestPrep 70-504 VB - TS: Microsoft .NET Security, Safety, and Communication ....................242528_ENG
Framework 3.5, Workflow
• CompTIA A+ 2006 IT Technician
Foundation .............................................. sd_mwvb_a01_tp_enus
TestPrep 70-505 VB - TS: Microsoft .NET Installing, Configuring, and
Framework 3.5, Windows Troubleshooting PC Components ............................245875_ENG
Forms App Dev ......................................... sd_adwf_a01_tp_enus Working with Laptops and Portable Devices ........245876_ENG
TestPrep 70-502 VB - TS: Microsoft .NET Understanding and Maintaining Networks ...........245877_ENG
Framework 3.5, Windows Maintaining Operating Systems ..............................245878_ENG
Presentation ...........................................sd_mwvs_a01_tp_enus Installing and Troubleshooting
Printers and Scanners ..............................................245879_ENG
Managing IT Security ................................................245880_ENG
OPERATING SYSTEMS AND Recognizing Safety Procedures, Effective
SERVER TECHNOLOGIES Communication, and Professional Behavior .........245881_ENG
COMPTIA A+ • CompTIA A+ 2006 Remote Support Technician
Adding, Optimizing, and
• CompTIA A+ 2009 Essentials Troubleshooting PC Components ............................250846_ENG
A+ Essentials 2009: Understanding and Supporting Networks .............250847_ENG
Computer Hardware Components ......... cs_apet_a01_it_enus Managing Operating Systems .................................250848_ENG
A+ Essentials 2009: Configuring Displays, Adding and Fixing Printers and Scanners .............250875_ENG
Peripherals, Laptops, and Printers ........ cs_apet_a02_it_enus Implementing IT Security .........................................250883_ENG
A+ Essentials 2009: Using Effective Remote Communication ................250893_ENG
Installing Windows Operating Systems cs_apet_a03_it_enus
• CompTIA A+ 2006 Depot Technician
A+ Essentials 2009:
Using and Managing Windows .............. cs_apet_a04_it_enus Working with Personal Computer Components ...251132_ENG
A+ Essentials 2009: Troubleshooting Managing Laptops and Portable Devices .............251133_ENG
Computers and Printers ........................... cs_apet_a05_it_enus Maintaining Printers and Scanners ........................251134_ENG
A+ Essentials 2009: Security Implementing IT Security and
and Network Fundamentals .................... cs_apet_a06_it_enus Workplace Safety Measures ...................................251135_ENG
A+ Essentials 2009: Operational Procedures
and Preventative Maintenance .............. cs_apet_a07_it_enus
OPERATING SYSTEMS AND SERVER
• CompTIA A+ 2009 Practical Application TECHNOLOGIES
A+ Practical Application 2009:
COMPTIA OPERATING SYSTEMS
Personal Computer Components .............cs_apit_a01_it_enus
A+ Practical Application 2009: AND SERVERS
Troubleshooting Hardware .......................cs_apit_a02_it_enus
A+ Practical Application 2009: • CompTIA Server+ 2005

Servers and their Components ................................222045_ENG Getting Started with WSS ........................................257555_ENG
IDE, SCSI, and Server Storage ................................223341_ENG Working with the WSS Object Model ....................257556_ENG
Installation and Configuration .................................222046_ENG Features and Solutions in WSS ...............................257568_ENG
Upgrading ....................................................................222047_ENG Working with Lists and ListItems ............................257579_ENG
Disaster Recovery and Server Backups ................222048_ENG Extending WSS with .NET Components .................257685_ENG
Maintenance and Environment ...............................222049_ENG Creating Web Parts for WSS ...................................257722_ENG
Troubleshooting Servers ..........................................222050_ENG Implementing and Deploying Workflows ...............257734_ENG
OPERATING SYSTEMS AND SERVER OPERATING SYSTEMS AND SERVER

TECHNOLOGIES TECHNOLOGIES
COMPTIA SERVER+ MICROSOFT SHAREPOINT SERVER 2007
• CompTIA Server+ 2009 • Microsoft Office SharePoint Server 2007 Administration

CompTIA Server+ (2009) Implementing Microsoft Office
System Hardware ......................................cs_csvr_a01_it_enus SharePoint Server 2007 ............................................251962_ENG
CompTIA Server+ 2009: Configuring Microsoft Office SharePoint
System Software ........................................cs_csvr_a02_it_enus Server 2007 Content Management .........................251978_ENG
CompTIA Server+ 2009: Server Configuring Microsoft Office
Functions and Network Essentials .........cs_csvr_a03_it_enus SharePoint Server 2007 Business Forms ...............251988_ENG
CompTIA Server+ 2009: Storage .............cs_csvr_a04_it_enus Configuring Microsoft Office SharePoint
CompTIA Server+ 2009: IT Environment .cs_csvr_a05_it_enus Server 2007 Business Intelligence ..........................251998_ENG
CompTIA Server+ 2009: Managing Microsoft Office SharePoint
Disaster Recovery .....................................cs_csvr_a06_it_enus Server 2007 Administration ......................................252008_ENG
CompTIA Server+ 2009: Upgrading to Microsoft Office
Troubleshooting .........................................cs_csvr_a07_it_enus SharePoint Server 2007 ............................................252030_ENG
CompTIA Server+ 2009:
Network and Storage Troubleshooting ..cs_csvr_a08_it_enus • Microsoft Office Sharepoint Server 2007
Application Development
OPERATING SYSTEMS AND SERVER Managing Enterprise Content
TECHNOLOGIES with MOSS 2007 ........................................es_ssad_a01_it_enus
Integrating Business Data
WINDOWS SHAREPOINT SERVICES 3.0 using MOSS 2007 ......................................es_ssad_a02_it_enus
Creating Business Intelligence Solutions
with MOSS 2007 ........................................es_ssad_a03_it_enus
• Microsoft SharePoint Services (WSS) 3.0 Application Platform Services
within MOSS 2007 .....................................es_ssad_a04_it_enus
Deploying Windows SharePoint Services 3.0 .......253345_ENG
Searching Data Using MOSS 2007 .........es_ssad_a05_it_enus
Configure Network Infrastructure
Targeting and Customizing
for Windows SharePoint Services 3.0 ....................253356_ENG
with MOSS 2007 ........................................es_ssad_a06_it_enus
Configure Security for Windows
SharePoint Services 3.0 .............................................253366_ENG
Administer Windows SharePoint Services 3.0 .....253377_ENG OPERATING SYSTEMS AND SERVER
Advanced Customization in Windows TECHNOLOGIES
SharePoint Services 3.0 .............................................253390_ENG
Monitor Windows SharePoint Services 3.0 ..........253399_ENG IT PROFESSIONAL
• Microsoft Windows SharePoint Services 3.0 -
Application Development • Microsoft Exchange Server 2007 Admin

Preparing the Exchange Security, and User Logon .........................................216159_ENG

Server 2007 Infrastructure .....................es_mxsa_a01_it_enus Installing Windows XP ..............................................216119_ENG
Installing and Transitioning to Managing and Troubleshooting Network Protocols and
Exchange Server 2007 .............................es_mxsa_a02_it_enus Operating System Performance ..............................216170_ENG
Managing Exchange Server 2007 .........es_mxsa_a03_it_enus Managing and Troubleshooting Resources ..........216128_ENG
Managing Default, Custom, and Public
Folders in Exchange Server 2007 ..........es_mxsa_a04_it_enus • Microsoft MCDST: Supporting Users and Troubleshooting
Connectors, Transport Rules, and Desktop Applications on a Windows XP Operating System
Message Compliance in
Exchange Server 2007 .............................es_mxsa_a05_it_enus Resolving Issues with the Operating
Accessing Exchange System and Office Applications ..............................214710_ENG
Server 2007 Remotely ..............................es_mxsa_a06_it_enus Resolving Issues with Outlook
Data Protection in and Outlook Express ..................................................214818_ENG
Exchange Server 2007 .............................es_mxsa_a07_it_enus Resolving Issues with Hardware
Disaster Recovery with and Network Connectivity ........................................214830_ENG
Exchange Server 2007 .............................es_mxsa_a08_it_enus Resolving Issues with Internet Explorer,
Monitoring and Security in Application Security, and Security Incidents .......214839_ENG
Exchange Server 2007 .............................es_mxsa_a09_it_enus
Configuring Outlook 2007 for OPERATING SYSTEMS AND SERVER
Exchange Server 2007 .............................es_mxsa_a10_it_enus
TECHNOLOGIES
• Microsoft Windows Vista Enterprise Support
MICROSOFT .NET SERVER
Windows Vista Deployment ...................mv_mvet_a01_it_enus
Troubleshooting Windows
Vista Deployments ...................................mv_mvet_a02_it_enus
• Microsoft Windows Server 2003: Introduction
Configuring and Troubleshooting Installing Windows Server 2003 ..............................119151_ENG
Windows Vista Security .........................mv_mvet_a03_it_enus Windows Server 2003
Configuring and Troubleshooting User Administration and Services Support ....................119162_ENG
Access on Windows Vista .....................mv_mvet_a04_it_enus
Managing and Troubleshooting • Microsoft Windows Server 2003: Upgrading Support Skills
Windows Vista Systems .........................mv_mvet_a05_it_enus for MCSEs on Windows 2000
Troubleshooting Windows Vista
Performance and Reliability ...................mv_mvet_a06_it_enus Planning, Implementing, and Maintaining
Configuring and Troubleshooting Network Infrastructure .............................................119892_ENG
Windows Vista Networking ...................mv_mvet_a07_it_enus Network Infrastructure and topologies for
Maintaining and Supporting Applications Windows 2003 Enterprise networks .......................119912_ENG
on Windows Vista ....................................mv_mvet_a08_it_enus Designing and Managing Internet
Connectivity in Windows 2003 .................................119924_ENG
Planning and Designing an
OPERATING SYSTEMS AND SERVER Active Directory Infrastructure ...............................119934_ENG
TECHNOLOGIES Implementing and Supporting
Active Directory Infrastructure ...............................119947_ENG
MICROSOFT SUPPORT TECHNOLOGIES Planning, Implementing and Maintaining
User, Computer, and Group Policies
and Strategies ............................................................119958_ENG
• Microsoft MCDST: Supporting Users and Troubleshooting a
Planning and Designing a
Windows XP Operating System Security Infrastructure .............................................119968_ENG
Managing and Troubleshooting Desktop
Storage and Settings .................................................216150_ENG
• Microsoft Windows Server 2003: Updating Support Skills for
Managing and Troubleshooting Devices, Drivers, Local MCSAs on Windows 2000

Getting Started with Windows Server 2003 ..........117907_ENG Windows Server 2003: Planning Server
System Administration in Roles and Server Security ........................................128052_ENG
Windows Server 2003 ...............................................117933_ENG Windows Server 2003:
Managing Windows Server 2003 Planning a Security Infrastructure .........................128064_ENG
Internet Services .......................................................117979_ENG
Windows Server 2003 Terminal • Microsoft Windows Server 2003: Planning, Implementing, and
Services and System Recovery .............................. 119303_ENG Maintaining the Active Directory Infrastructure
• Microsoft Windows Server 2003: Managing and Maintaining Planning and implementing an
the Server Environment Active Directory infrastructure ...............................126360_ENG
Planning Active Directory Services ........................126378_ENG
Windows Server 2003: Basic Concepts .................124011_ENG Active Directory Sites, Replication, and Trusts ....126379_ENG
Windows Server 2003: Managing Users, Implementing Active Directory
Groups, and Computers .............................................123546_ENG Users and Groups ......................................................126380_ENG
Windows Server 2003: Planning and implementing Group Policy ..............126381_ENG
Managing Resource Access ...................................123572_ENG Configuring and Troubleshooting Group Policy ....130201_ENG
Windows Server 2003: Managing Hardware,
Disks, and Logical Devices ......................................123582_ENG • Microsoft Windows Server 2003: Designing an Active
Windows Server 2003: Directory and Network Infrastructure
Managing the Server Environment .........................123605_ENG
Windows Server 2003: Microsoft Windows Server 2003:
Managing Disaster Recovery ..................................123583_ENG Designing the Infrastructure ....................................115388_ENG
Microsoft Windows Server 2003:
• Microsoft Windows Server 2003: Implementing, Managing, Creating the Design ...................................................115395_ENG
and Maintaining a Network Infrastructure Microsoft Windows Server 2003:
The Network Services Infrastructure
Windows Server 2003: Implementing, Conceptual and Logical Design ...............................116156_ENG
Managing, and Maintaining TCP/IP ........................125865_ENG Microsoft Windows Server 2003:
Windows Server 2003: Implementing, Designing RAS Services for the
Managing, and Maintaining DHCP .........................126071_ENG Network Infrastructure ..............................................116411_ENG
Windows Server 2003: Implementing, Microsoft Windows Server 2003:
Managing, and Maintaining Name Resolution .....125926_ENG Network Infrastructure and Active
Windows Server 2003: Implementing, Directory Physical Design ........................................116122_ENG
Managing, and Maintaining Network Security ....125927_ENG Microsoft Windows Server 2003:
Windows Server 2003: Implementing, Network Infrastructure Physical
Managing, and Maintaining Remote Access ........125928_ENG Design II - Internet Connectivity .............................116412_ENG
Windows Server 2003: Implementing,
Managing, and Maintaining Routing ......................126092_ENG • Microsoft Windows Server 2003: Designing
Windows Server 2003: Maintaining a Security for Networks
Network Infrastructure .............................................125929_ENG
Windows Server 2003: Security Basics .................201375_ENG
• Microsoft Windows Server 2003: Planning and Maintaining a Windows Server 2003:
Network Infrastructure Logical Network Security .........................................201402_ENG
Windows Server 2003: Securing Clients ................201405_ENG
Windows Server 2003: Planning the Windows Server 2003:
Network Infrastructure .............................................127946_ENG Physical Network Security .......................................201403_ENG
Windows Server 2003: Planning for Windows Server 2003:
Name Resolution ........................................................127959_ENG Securing Data and Server Roles .............................201404_ENG
Windows Server 2003: Implementing Windows Server 2003:
Routing and Remote Access ....................................127971_ENG IIS Security and Firewalls ........................................201412_ENG
Windows Server 2003: Planning for
Network Availability ..................................................128023_ENG • Microsoft Windows 2003 Server: Migrating from NT Server

4.0 to .NET Directory Services Installation and Configuration I

Creating a Migration Plan in Installing Windows XP Professional ......................113628_ENG
Windows .NET Server ...............................................117300_ENG
Preparing and Deploying a Domain • Microsoft Windows XP Professional:
Upgrade in Windows .NET .......................................117313_ENG Installation and Configuration II
Preparing and Deploying a Domain
Restructure in Windows .NET .................................117323_ENG Managing Files, Folders, and Devices in
Microsoft Windows XP .............................................113687_ENG
System Reliability and the Desktop in
OPERATING SYSTEMS AND SERVER Windows XP Professional ........................................113713_ENG
TECHNOLOGIES
• Microsoft Windows XP Professional:
MICROSOFT WINDOWS VISTA Installation and Configuration III
Networking Protocols and Services in
• Microsoft Windows Vista Client Configuration Microsoft Windows XP .............................................113736_ENG
Backup and Security Settings in
Installing Windows Vista .......................mv_wvcc_a01_it_enus Microsoft Windows XP .............................................113758_ENG
Configure Windows
Vista Environments .................................mv_wvcc_a02_it_enus
Windows Vista Users and Groups .......mv_wvcc_a03_it_enus OPERATING SYSTEMS AND SERVER
Security in Windows Vista ....................mv_wvcc_a04_it_enus TECHNOLOGIES
Windows Vista
Network Connectivity .............................mv_wvcc_a05_it_enus MICROSOFT WINDOWS 7
Configuring Windows
Vista Applications ...................................mv_wvcc_a06_it_enus
Windows Vista • Microsoft Windows 7: First Look for IT Professionals
Maintenance and Optimization ............mv_wvcc_a07_it_enus Microsoft Windows 7:
Windows Vista Mobile First Look for IT Professionals ............ mw_mwfp_a01_it_enus
Computing and Troubleshooting ..........mv_wvcc_a08_it_enus
• Microsoft Windows 7: Configuration
• Deploying and Maintaining Windows Vista Client and
Microsoft Office 2007 System Desktops Installing, Upgrading, and
Migrating to Windows 7 ..................... mw_mwcg_a01_it_enus
Introduction to Deploying Deploying Windows 7 ......................... mw_mwcg_a02_it_enus
Microsoft Office 2007 ............................mv_mvmo_a01_it_enus Configuring Hardware and
Deploying Windows Vista ....................mv_mvmo_a02_it_enus Applications in Windows 7 ................. mw_mwcg_a03_it_enus
Windows Vista Application Configuring Network
Compatibility Toolkit ..............................mv_mvmo_a03_it_enus Connectivity in Windows 7 .................. mw_mwcg_a04_it_enus
Windows Vista User State Migration .mv_mvmo_a04_it_enus Configuring Access to
Automated Installation of Resources in Windows 7 .................... mw_mwcg_a05_it_enus
Windows Vista .......................................mv_mvmo_a05_it_enus Configuring Mobile
Deploying Vista using BDD 2007 .........mv_mvmo_a06_it_enus Computing in Windows 7 .................... mw_mwcg_a06_it_enus
Monitoring, Backing Up, and Restoring
OPERATING SYSTEMS AND SERVER Windows 7 Systems ............................ mw_mwcg_a07_it_enus
TECHNOLOGIES • Microsoft Windows 7: Enterprise Desktop Administrator
MICROSOFT WINDOWS XP Planning for
Windows 7 Deployment ...................... mw_mwda_a01_it_enus
Determining Application Compatibility
• Microsoft Windows XP Professional:

for Windows 7 ...................................... mw_mwda_a02_it_enus Configure, Manage, and Maintain IP

Creating a Standard Image to Services in Windows Server 2008 .......ws_mwci_a02_it_enus
Deploy Windows 7 ................................ mw_mwda_a03_it_enus Name Resolution in
Deploying Windows 7 Using Windows Server 2008 ............................ws_mwci_a03_it_enus
WDS and USMT ................................... mw_mwda_a04_it_enus Configure Network Access in
Deploying Windows 7 Using Windows Server 2008 ............................ws_mwci_a05_it_enus
Lite-Touch Installation ........................ mw_mwda_a05_it_enus DNS Zones and Replication in
Deploying Windows 7 using Windows Server 2008 ............................ws_mwci_a04_it_enus
Zero-Touch Installation ...................... mw_mwda_a06_it_enus Network Access Security in
Designing Windows 7 Windows Server 2008 ............................ws_mwci_a06_it_enus
Client Configuration ............................. mw_mwda_a07_it_enus Configure File and Print Services in
Troubleshooting Windows 7 Windows Server 2008 ............................ws_mwci_a07_it_enus
Client Configuration ............................. mw_mwda_a08_it_enus Monitor Network Infrastructure in
Designing Application and Update Windows Server 2008 ............................ws_mwci_a08_it_enus
Deployments for Windows 7 .............. mw_mwda_a09_it_enus
• Microsoft Windows Server 2008:
Configuring Applications Infrastructure
TECHNOLOGIES Deploying Windows Server 2008
Servers .................................................... ws_mwcf_a01_it_enus
MICROSOFT WINDOWS SERVER 2008 Configuring Windows Server 2008
Availability ............................................... ws_mwcf_a02_it_enus
Configure Terminal Services in
• Microsoft Windows Server 2008 – New Features Windows 2008 ........................................ ws_mwcf_a03_it_enus
Terminal Services Resource Access in
Introducing Windows Server 2008 .........ws_wsfl_a01_it_enus
Windows 2008 ........................................ ws_mwcf_a04_it_enus
• Microsoft Windows Server 2008: Configuring Windows Server Hyper-V
and Virtual Machines ............................ ws_mwcf_a05_it_enus
Configuring Active Directory
Configuring Web Services and Security in
The Active Directory Infrastructure in Windows Server 2008 ............................ ws_mwcf_a06_it_enus
Windows Server 2008 .......................... ws_mwcd_a01_it_enus Managing IIS in
Additional Active Directory Server Roles in Windows Server 2008 ........................... ws_mwcf_a07_it_enus
Windows Server 2008 ........................... ws_mwcd_a02_it_enus Configuring Web Service Protocols in
Active Directory Objects in Windows Server 2008 ........................... ws_mwcf_a08_it_enus
Windows Server 2008 .......................... ws_mwcd_a03_it_enus Configuring Network Application Services in
Group Policy Objects Strategy in Windows Server 2008 ............................ ws_mwcf_a09_it_enus
Windows Server 2008 .......................... ws_mwcd_a04_it_enus
Configuring DNS in • Microsoft Windows Server 2008: Server Administration
Windows Server 2008 .......................... ws_mwcd_a05_it_enus Planning Windows
Active Directory Certificate Services in Server 2008 Deployment ........................ws_wsad_a01_it_enus
Windows Server 2008 ........................... ws_mwcd_a06_it_enus Planning Active Directory and Group
Communications and Security in Policy for Windows Server 2008 ..........ws_wsad_a02_it_enus
Windows Server 2008 .......................... ws_mwcd_a07_it_enus Windows Server 2008
Monitoring, Backups, and Recovery in Management and Delegation ...............ws_wsad_a03_it_enus
Windows Server 2008 .......................... ws_mwcd_a08_it_enus Managing File Servers and Data Provisioning
in Windows Server 2008 ........................ws_wsad_a04_it_enus
• Microsoft Windows Server 2008:
Windows Server 2008 Application Server
Configuring Network Infrastructure Management and Application
Configure IP Addressing and Windows Provisioning ..............................................ws_wsad_a05_it_enus
Services in Windows Server 2008 .......ws_mwci_a01_it_enus Windows Server 2008 Application
Servers and Services .............................ws_wsad_a06_it_enus

Patch Management and Securing MICROSOFT WINDOWS SERVER 2003

and Monitoring Servers in
Windows Server 2008 ............................ws_wsad_a07_it_enus
Certificate Services, SANs, • Microsoft Windows Server 2003: Implementing and
and High Availability in Administering Security for Networks
Windows Server 2008 ............................ws_wsad_a08_it_enus
Accessing Windows Networks Managing System Security in
Remotely in Windows Server 2008 ......ws_wsad_a09_it_enus Windows Server 2003 ...............................................209128_ENG
Windows Server 2008 Securing Access to Resources in
Backup and Recovery ............................ws_wsad_a10_it_enus Windows Server 2003 ...............................................209131_ENG
Securing Wireless and Remote Communications
• Microsoft Windows Server 2008: Enterprise Administration in Windows Server 2003 ...........................................209129_ENG
Managing IPSec in Windows Server 2003 ............209130_ENG
Planning Name Resolution and Managing Certificates in Windows Server 2003 ..209132_ENG
IP Addressing in Microsoft
Windows Server 2008 ...........................ws_mwse_a01_it_enus • Microsoft Windows Server 2003:
Network Access in Microsoft Internet Information Services
Windows Server 2008 ...........................ws_mwse_a02_it_enus
Application Access and Delivery in IIS 6.0 Fundamentals .................................................207483_ENG
Microsoft Windows Server 2008 .........ws_mwse_a03_it_enus Administering IIS 6.0 sites and services ................207484_ENG
Server and Application Virtualization IIS 6.0 Security ...........................................................207485_ENG
in Microsoft Windows Server 2008 .....ws_mwse_a04_it_enus Optimizing, Monitoring and
Designing the Active Directory Infrastructure Troubleshooting IIS 6.0 .............................................207486_ENG
in Microsoft Windows Server 2008 .....ws_mwse_a05_it_enus
Active Directory Administration in
Microsoft Windows Server 2008 .........ws_mwse_a06_it_enus
Existing Infrastructures and Branch TECHNOLOGIES
Deployments in Microsoft
Windows Server 2008 ............................ws_mwse_a07_it_enus MICROSOFT EXCHANGE SERVER
The Certificate Services Infrastructure in
Microsoft Windows Server 2008 .........ws_mwse_a08_it_enus • Microsoft Exchange Server 2010: Configuring
Software Updates and Compliance Management
in Microsoft Windows Server 2008 .....ws_mwse_a09_it_enus Planning for Exchange Server 2010 ......es_mesc_a01_it_enus
Designing Data Security and High Installing and Configuring
Availability in Microsoft Exchange Server 2010 .............................es_mesc_a02_it_enus
Windows Server 2008 ............................ws_mwse_a10_it_enus Exchange Server 2010
Administrative Tools ................................es_mesc_a03_it_enus
• Microsoft Windows 2008: Update to R2 Exchange Server 2010
Mailbox Server Administration ..............es_mesc_a04_it_enus
Active Directory Domain Services in Exchange Server 2010 Public Folders and
Windows Server 2008 R2 ...................... ws_mwur_a01_it_enus Messaging Records Management .......es_mesc_a05_it_enus
Access Control in Exchange Server 2010
Windows Server 2008 R2 ...................... ws_mwur_a04_it_enus Message Transport .................................es_mesc_a06_it_enus
Management Improvements in Exchange Server 2010 Transport Rules,
Windows Server 2008 R2 ...................... ws_mwur_a02_it_enus Message Compliance and Security ......es_mesc_a07_it_enus
Improvements to Role Services in Client Access in
Windows Server 2008 R2 ...................... ws_mwur_a03_it_enus Exchange Server 2010 .............................es_mesc_a08_it_enus
Exchange Server 2010
OPERATING SYSTEMS AND SERVER High Availability .......................................es_mesc_a09_it_enus
Backup and Recovery in
TECHNOLOGIES Exchange Server 2010 .............................es_mesc_a10_it_enus

Monitoring Exchange Server 2010 Oracle Application Server 10g: Introduction .........216868_ENG
Mail Flow and Performance ...................es_mesc_a11_it_enus Oracle Application Server 10g:
Infrastructure and Middle Tier Installation ...........216879_ENG
Oracle Application Server 10g:
OPERATING SYSTEMS AND SERVER Management Tools and Oracle
TECHNOLOGIES Internet Directory ......................................................216889_ENG
MICROSOFT EXCHANGE 2003 General Management and Directives
for the HTTP Server ...................................................216903_ENG
• Microsoft Exchange Server 2003: Implementing and
OracleAS Web Cache ...............................................216940_ENG
Managing a Messaging Infrastructure Oracle Application Server 10g: OracleAS Portal ..216964_ENG
Exchange Server 2003: Installation .........................131361_ENG Oracle Application Server 10g:
Exchange Server 2003: Upgrades and Migration .131363_ENG mod_plsql, CGI Scripts, and
Exchange Server 2003: Configuration for Database Providers ...................................................224535_ENG
Exchange and Foreign Oracle Application Server 10g:
Messaging Systems ..................................................131364_ENG Application Management and Deployment ...........224536_ENG
Exchange Server 2003: Oracle Application Server 10g:
Configuration for Management ...............................131719_ENG Component Administration in Oracle
Exchange Server 2003: Internet Directory ......................................................224537_ENG
Recipients, User Objects, Groups, Oracle Application Server 10g: DAS and SSO ......224538_ENG
and Address Lists ......................................................131365_ENG Oracle Application Server 10g:
Exchange Server 2003: Component Security with SSL .................................224539_ENG
Core Component Management ...............................131366_ENG Oracle Application Server 10g:
Exchange Server 2003: Oracle Certificate Authority Management ............224540_ENG
Computer Management ............................................131367_ENG
Exchange Server 2003:
• Oracle Application Server 10g: Administration II
Security Implementation ...........................................131368_ENG OracleAS 10g: Managing Customized
Topologies and Distributing
• Microsoft Exchange Server 2003: Infrastructure Components ......................................222590_ENG
Designing a Messaging Organization OracleAS 10g: High Availability ...............................222604_ENG
Exchange Server 2003: OracleAS 10g:
Designing and Planning Deployment .....................206379_ENG Managing and Configuring Clusters .......................222605_ENG
Exchange Server 2003: Planning for OracleAS 10g: Business
Active Directory and Designing a Intelligence Component Management ...................222606_ENG
Messaging Infrastructure ........................................206380_ENG OracleAS 10g: XML Applications,
Exchange Server 2003: Web Services, and Monitoring ................................222607_ENG
Designing Data Management OracleAS 10g: Tuning and
and Fault Tolerance ...................................................206381_ENG Reconfiguring the Middle Tier .................................222608_ENG
Exchange Server 2003: OracleAS 10g: Backup and Recovery ....................222609_ENG
Designing Server and Client Connectivity .............206382_ENG
Exchange Server 2003: Planning Security .............206383_ENG OPERATING SYSTEMS AND SERVER
TECHNOLOGIES
TECHNOLOGIES SUN SOLARIS 9
ORACLE SERVERS • Sun Microsystems Solaris 9: System Administration I

Solaris 9 Installation and OpenBoot .........................71568_ENG
• Oracle Application Server 10g: Administration I

Solaris 9 System Administration ...............................71585_ENG UNIX System Architecture .........................................78924_ENG

Solaris 9 System Operations ......................................73559_ENG
Solaris 9 Device and File System Management .....76250_ENG • UNIX: Shell Programming
Solaris 9 Management Tools .....................................76289_ENG
Solaris 9 Security .........................................................76291_ENG Unix Shell Scripting Basics ........................................83855_ENG
UNIX Shell Scripting Tools .......................................110852_ENG
• Sun Microsystems Solaris 9: System Administration II Writing Unix Shell Programs ......................................83877_ENG
Solaris 9 Advanced Installation .................................79046_ENG • UNIX: The User Environment

Solaris 9 Networking ...................................................78582_ENG
Solaris 9 File Systems and Storage ..........................79047_ENG Customizing the UNIX User Environment ................80536_ENG
Solaris 9 Naming Services .........................................79045_ENG Working with UNIX Files and Directories ................80533_ENG
Solaris 9 Systems Supervision ..................................80100_ENG Working with UNIX Programs ...................................80534_ENG
Text Editing and Printing in UNIX ..............................80535_ENG

TECHNOLOGIES
TECHNOLOGIES
NOVELL SUSE LINUX
LINUX LPI
• SUSE Linux Fundamentals

• LPIC Junior Level Linux Professional (LPIC-1) Exam 101
Installing SUSE Linux ................................................230281_ENG
Command-Line Management in SUSE Linux .........230282_ENG Using the Linux Shell .................................................259928_ENG
Configuring a SUSE Linux Network ........................230283_ENG Redirection Approaches and Process Control .....259929_ENG
Managing System Processes in SUSE Linux ........230284_ENG Managing and Processing Text ..............................259930_ENG
Managing Users, Groups, and Managing Files in Linux ............................................259931_ENG
Storage in SUSE Linux ..............................................230285_ENG Mounting and Managing File Systems ...................259932_ENG
SUSE Linux Security ..................................................230286_ENG Partitions, File Systems, and Disk Quotas .............259933_ENG
SUSE Linux Hardware and Documentation ...........230287_ENG Hardware Requirements ..........................................259934_ENG
Hardware Configurations for Linux .........................259935_ENG
Installing Linux ...........................................................259936_ENG
OPERATING SYSTEMS AND SERVER Managing Debian and Red Hat Packages .............259937_ENG
TECHNOLOGIES Administering the X Window System .....................259938_ENG
UNIX • LPIC Junior Level Linux Professional (LPIC-1) Exam 102

The Linux Kernel ........................................................259939_ENG
• UNIX: System Administration Writing Shell Scripts in Linux ...................................259941_ENG
Administrative and Documentation
UNIX User and Data Management .........................107814_ENG Tasks in Linux .............................................................259942_ENG
Deploying and Initializing UNIX Systems ...............107822_ENG Managing Linux Group and User accounts ...........259943_ENG
Securing UNIX Systems ...........................................107848_ENG Administering Linux System Tasks
Managing UNIX Software and System Services .113993_ENG and Backup Strategies .............................................259944_ENG
Networking and UNIX Name Resolution ...............107849_ENG Networking Fundamentals in Linux ........................259945_ENG
Managing UNIX Clients ............................................211844_ENG Networking Services in Linux ..................................259946_ENG
Administering UNIX Network Services ..................211845_ENG Working with Sendmail and Apache ......................259947_ENG
UNIX Systems Management ....................................211846_ENG Security in a Linux Environment ..............................259948_ENG
Printing in Linux ..........................................................259940_ENG
• UNIX: Operating System Fundamentals Data Management, Localization,
and Encryption in Linux ..............................lu_lpad_a01_it_enus
Introduction to UNIX ...................................................78920_ENG Mail Transfer Agents and

Accessibility in Linux ..................................lu_lpad_a02_it_enus Monitoring and Reporting in ISA Server 2004 .......220813_ENG
• Microsoft Project Server 2003: Planning, Deploying, and

OPERATING SYSTEMS AND SERVER Managing an Enterprise Project Management Solution
TECHNOLOGIES
Project Server 2003: The EPM Solution .................217662_ENG
LINUX LPI LEVEL 2 Project Server 2003: Planning the Infrastructure .217663_ENG
Project Server 2003: Installation
and Configuration ......................................................217664_ENG
• Linux Intermediate System Administration Project Server 2003: Implementing
Project Server and Planning Client Deployment ..217665_ENG
Linux Kernel Compilation and System Startup ......221118_ENG
Project Server 2003: Deploying Client Software ...217666_ENG
Linux Filesystem Management and File Sharing ..221129_ENG
Project Server 2003:
Linux Networking Configuration ..............................221146_ENG
Planning Security Operations ...................................217667_ENG
Linux Networking Services ......................................221157_ENG
Linux Hardware Configuration
Project Data and Resource Data ............................217668_ENG
and System Maintenance ........................................221174_ENG
Security in the Linux Environment ..........................222680_ENG
Enterprise Features and Views ...............................217669_ENG
Linux System Customization and Automation .......221197_ENG
Linux Troubleshooting ...............................................221186_ENG
EPM Administration and Configuring Tracking ....217670_ENG
• LPIC Advanced Level Linux Professional (LPIC-2) Project Server 2003:
Testing and Troubleshooting ...................................217671_ENG
Exam 201 and 202
Linux User Notification • Microsoft Systems Management Server 2003:
and Device Management ...........................lu_lalp_a01_it_enus Planning and Deployment
E-mail and Security in Linux .......................lu_lalp_a02_it_enus
Microsoft SMS 2003: The Pre-planning Phase .....215024_ENG
Linux Kernel Compilation
Microsoft SMS 2003: Planning the Hierarchy .......215025_ENG
and Linux Startup .........................................lu_lalp_a03_it_enus
Microsoft SMS 2003: Planning Deployment ..........215026_ENG
Linux File Sharing and
Filesystem Management ............................lu_lalp_a04_it_enus • Microsoft SharePoint Portal Server 2003
Linux Network Configuration .....................lu_lalp_a05_it_enus
Linux Network Services ..............................lu_lalp_a06_it_enus Managing and Retrieving Content
Linux System Maintenance and in SharePoint 2003 .....................................................213772_ENG
Hardware Configuration .............................lu_lalp_a07_it_enus Maintaining and Securing Data
Linux Security ...............................................lu_lalp_a08_it_enus in SharePoint 2003 .....................................................213781_ENG
Linux System Troubleshooting ..................lu_lalp_a09_it_enus SharePoint 2003 Fundamentals ...............................213750_ENG
Deploying SharePoint 2003 ......................................213759_ENG
Troubleshooting and Disaster
OPERATING SYSTEMS AND SERVER Recovery of SharePoint 2003 ...................................213809_ENG
TECHNOLOGIES Managing Users and Sites in SharePoint 2003 .....213799_ENG
Managing Portal Sites and Using
MICROSOFT ENTERPRISE SERVERS SharePoint 2003 with Office 2003 ............................213818_ENG
• Microsoft Systems Management Server 2003:

• Microsoft ISA Server 2004
Management and Administration
Installation of ISA Server 2004 ................................220808_ENG
ISA Server 2004 Management and Clientele ........220809_ENG Microsoft SMS 2003:
Access Configuration in ISA Server 2004 ..............220810_ENG Key Features and Enhancements ...........................213968_ENG
VPN and Exchange with ISA Server 2004 ..............220811_ENG Microsoft SMS 2003:
Firewall Configuration on ISA Server 2004 ............220812_ENG Installing and Configuring Sites ..............................215592_ENG
Caching Configuration on an ISA Server 2004 ......222623_ENG Microsoft SMS 2003:

Installing and Configuring Clients ...........................215591_ENG Mentoring 70-294 Planning, Implementing,

Microsoft SMS 2003: and Maintaining a Microsoft Windows
Collecting Inventory and Software Metering ........213970_ENG Server 2003 Active Directory Infrastructure .............. mnt70294
Microsoft SMS 2003: Mentoring 70-297 Designing a Microsoft
Managing Collections, Queries, and Reports .......213971_ENG Windows Server 2003 Active Directory
Microsoft SMS 2003: Distributing Software ..........214921_ENG and Network Infrastructure .......................................... mnt70297
Microsoft SMS 2003: Mentoring 70-293 Planning and Maintaining
Managing Software Updates ...................................213974_ENG a Microsoft Windows Server 2003
Microsoft SMS 2003: Using Remote Tools ............213975_ENG Network Infrastructure .................................................. mnt70293
Microsoft SMS 2003: Mentoring 70-284 Implementing and
Maintaining SMS Systems .......................................213976_ENG Managing Microsoft Exchange Server 2003 ............... mnt70284
Mentoring 70-285 Designing a Microsoft
Exchange Server 2003 Organization ............................. mnt70285
OPERATING SYSTEMS AND SERVER Mentoring 70-298 Designing Security for a
TECHNOLOGIES Microsoft Windows Server 2003 Network ................. mnt70298
Mentoring 70-299 Implementing and
VMWARE Administering Security in a Microsoft
Windows Server 2003 Network .................................... mnt70299
Mentoring 70-271 Supporting Users and
• Vmware Overview
Troubleshooting a Microsoft
Virtualization with VMware: Windows XP Operating System ................................... mnt70271
An Overview .............................................vi_vmwo_a01_it_enus Mentoring 70-272 Supporting Users
VMware Desktop Overview ...................vi_vmwo_a02_it_enus and Troubleshooting Desktop
VMware Server Overview ......................vi_vmwo_a03_it_enus Applications on a Microsoft
VMware Datacenter Overview ..............vi_vmwo_a04_it_enus Windows XP Operating System ................................... mnt70272
Mentoring 70-350 Implementing
Microsoft Internet Security and
OPERATING SYSTEMS AND SERVER Acceleration (ISA) Server 2004 .................................... mnt70350
TECHNOLOGIES Mentoring 220-601 A+ Essentials ............................... mnt220601
Mentoring 220-602 A+ IT Technician ......................... mnt220602
MENTORING ASSETS Mentoring 220-603 A+
Remote Support Technician ....................................... mnt220603
Mentoring 220-604 A+ Depot Technician ................. mnt220604
• Mentoring Assets Mentoring 70-620 TS: Configuring
Mentoring 220-701 A+ Essentials ............................... mnt220701 Windows Vista Client ..................................................... mnt70620
Mentoring 83-640 TS: Windows Server 2008 Mentoring 70-630 TS: Configuring
Active Directory, Configuring ....................................... mnt83640 Microsoft Office SharePoint Server 2007 ................... mnt70630
Mentoring XK0-002 Linux+ .......................................... mntxk0002 Mentoring 70-631 TS: Configuring
Mentoring SK0-002 Server+ 2005 ............................... mntsk0002 Microsoft Windows SharePoint Services 3.0 ............ mnt70631
Mentoring 70-089 Planning, Deploying, Mentoring 70-624 TS: Deploying and
and Managing Microsoft Systems Maintaining Windows Vista Client and
Management Server 2003 ............................................. mnt70089 2007 Microsoft Office System Desktops ..................... mnt70624
Mentoring 70-270 Installing, Configuring, Mentoring 70-621 PRO: Upgrading your
and Administering Microsoft MCDST Certification to MCITP Enterprise Support .. mnt70621
Windows XP Professional ............................................. mnt70270 Mentoring 70-622 PRO: Supporting and
Mentoring 70-290 Managing and Troubleshooting Applications on a Microsoft
Maintaining a Microsoft Windows Windows Vista Client for Enterprise
Server 2003 Environment ............................................... mnt70290 Support Technicians ...................................................... mnt70622
Mentoring 70-291 Implementing, Managing, Mentoring 70-236 TS:
and Maintaining a Microsoft Windows Configuring Exchange Server 2007 .............................. mnt70236
Server 2003 Network Infrastructure ............................ mnt70291 Mentoring 70-640 TS: Windows Server 2008

Active Directory, Configuring ....................................... mnt70640 TestPrep 70-284 Implementing and Managing
Mentoring 70-642 TS: Windows Server 2008 Microsoft Exchange Server 2003 .........................TP70284_ENG
Network Infrastructure, Configuring ........................... mnt70642 TestPrep 70-285 Designing a Microsoft
Mentoring 70-643 TS: Windows Server 2008 Exchange Server 2003 Organization ....................TP70285_ENG
Applications Infrastructure, Configuring .................... mnt70643 TestPrep 70-290 Managing and
Mentoring 70-646 PRO: Windows Server 2008, Maintaining a Microsoft Windows
Server Administrator ...................................................... mnt70646 Server 2003 Environment .......................................TP70290_ENG
Mentoring 70-647 PRO: Windows Server 2008, TestPrep 70-291 Implementing, Managing,
Enterprise Administrator ............................................... mnt70647 and Maintaining a Microsoft Windows
Mentoring 70-680 TS: Windows 7, Configuring .......... mnt70680 Server 2003 Network Infrastructure ....................TP70291_ENG
Mentoring 70-686 PRO: Windows 7, TestPrep 70-293 Planning and Maintaining a
Enterprise Desktop Administrator ................................. mnt70686 Microsoft Windows Server 2003
Mentoring 220-702 A+ Practical Application ........... mnt220702 Network Infrastructure ..........................................TP70293_ENG
Mentoring SK0-003 Server+ ........................................ mntsk0003 TestPrep 70-294 Planning, Implementing,
Mentoring 70-685 PRO: Windows 7, and Maintaining a Microsoft Windows Server
Enterprise Desktop Support Technician ..................... mnt70685 2003 Active Directory Infrastructure ...................TP70294_ENG
TestPrep 70-297 Designing a Microsoft
Windows Server 2003 Active Directory
OPERATING SYSTEMS AND SERVER and Network Infrastructure ..................................TP70297_ENG
TECHNOLOGIES TestPrep 70-298 Designing Security for a
Microsoft Windows Server 2003 Network .........TP70298_ENG
TEST PREPS TestPrep 70-299 Implementing and
Administering Security in a Microsoft
Windows Server 2003 Network ............................TP70299_ENG
• Test Preps
TestPrep 70-350 Implementing Microsoft
TestPrep 70-236 TS: Internet Security and Acceleration
Configuring Exchange Server 2007 ......................TP70236_ENG (ISA) Server 2004 ....................................................TP70350_ENG
TestPrep 70-624 TS: Deploying and TestPrep SK0-002 Server+ 2005 ........................TPSK0002_ENG
Maintaining Windows Vista Client and TestPrep XK0-002 Linux+ ....................................TPXK0002_ENG
2007 Microsoft Office System Desktops .............TP70624_ENG TestPrep 220-601 A+ Essentials .........................TP220601_ENG
TestPrep 70-622 PRO: Supporting and TestPrep 220-602 A+ IT Technician ...................TP220602_ENG
Troubleshooting Applications on a TestPrep 220-603 A+
Microsoft Windows Vista Client for Remote Support Technician ...............................TP220603_ENG
Enterprise Support Technicians ...........................TP70622_ENG TestPrep 70-631 TS: Configuring Microsoft
TestPrep 70-620 TS: Windows SharePoint Services 3.0 .......................TP70631_ENG
Configuring Windows Vista Client .......................TP70620_ENG TestPrep 70-621 PRO: Upgrading your
TestPrep 70-630 TS: Configuring MCDST Certification to MCITP
Microsoft Office SharePoint Server 2007 ...........TP70630_ENG Enterprise Support ..................................................TP70621_ENG
TestPrep 220-604 A+ Depot Technician ............TP220604_ENG TestPrep70-640 TS: Windows Server 2008
TestPrep 70-089 Planning, Deploying, Active Directory, Configuring ...............................TP70640_ENG
and Managing Microsoft Systems TestPrep 70-642 TS: Windows Server 2008 Network
Management Server 2003 .....................................TP70089_ENG Infrastructure, Configuring ....................................TP70642_ENG
TestPrep 70-270 Installing, Configuring, TestPrep 70-643 TS: Windows Server 2008
and Administering Microsoft Applications Infrastructure, Configuring ............TP70643_ENG
Windows XP Professional .....................................TP70270_ENG TestPrep 70-646 PRO: Windows Server 2008,
TestPrep 70-271 Supporting Users and Server Administrator ..............................................TP70646_ENG
Troubleshooting a Microsoft TestPrep 70-647 PRO: Windows Server 2008,
Windows XP Operating System ...........................TP70271_ENG Enterprise Administrator .......................................TP70647_ENG
TestPrep 70-272 Supporting Users and TestPrep 220-701 A+ Essentials ............ cs_apet_a01_tp_enus
Troubleshooting Desktop Applications TestPrep 220-702 A+
on a Microsoft Windows XP Operating System TP70272_ENG Practical Application ................................ cs_apit_a01_tp_enus

TestPrep 70-680 TS: INTERNETWORKING, AND SECURITY

Windows 7, Configuring .....................mw_mwcg_a01_tp_enus TECHNOLOGIES
TestPrep SK0-003 Server+ ..................... cs_csvr_a01_tp_enus
TestPrep 70-686 PRO: Windows 7,
Enterprise Desktop Administrator .....mw_mwda_a01_tp_enus • CompTIA Network+ 2009
CompTIA Network+ 2009:
OPERATING SYSTEMS AND SERVER Network Fundamentals ............................. cs_ctnt_a01_it_enus
TECHNOLOGIES CompTIA Network+ 2009:
Network Components ............................... cs_ctnt_a02_it_enus
EXPRESS GUIDES CompTIA Network+ 2009:
Network Devices ....................................... cs_ctnt_a03_it_enus
• Microsoft Express Guide Series Network Protocols ..................................... cs_ctnt_a05_it_enus
Managing and Maintaining a Microsoft
Wide Area Networks ................................. cs_ctnt_a06_it_enus
Windows Server 2003 Environment for an
MCSA Certified on Windows 2000 (Exam 70-292)
Wireless Networks .................................... cs_ctnt_a07_it_enus
Express Guide ......................................................... _pc_eg_70292
Planning, Implementing, and Maintaining a
Network Addressing ................................. cs_ctnt_a08_it_enus
Microsoft Windows Server 2003 Environment
CompTIA Network+ 2009: Routing ......... `cs_ctnt_a09_it_enus
for an MCSE Certified on Win 2000 (Exam 70-296)
Managing and Monitoring the Network cs_ctnt_a10_it_enus
Managing and Maintaining a Microsoft
Windows Server 2003 Environment (Exam 70-290)
Troubleshooting the Network .................. cs_ctnt_a11_it_enus
Implementing, Managing, Maintaining a Windows
Network Security ....................................... cs_ctnt_a12_it_enus
Server 2003 Network Infrastructure (Exam 70-291)
Express Guide ......................................................... _pc_eg_70291 • CompTIA Security+ 2008
Planning and Maintaining a Microsoft Windows
Server 2003 Network Infrastructure (Exam 70-293) CompTIA Security + 2008:
Express Guide ......................................................... _pc_eg_70293 Threat Mitigation .......................................cs_sety_a01_it_enus
Planning, Implementing, and Maintaining a Microsoft CompTIA Security + 2008:
Windows Server 2003 Active Directory Infrastructure Cryptography ..............................................cs_sety_a02_it_enus
(Exam 70-294) Express Guide ............................... _pc_eg_70294 CompTIA Security + 2008:
Designing a Microsoft Windows Server 2003 Authentication Methods ...........................cs_sety_a03_it_enus
Active Directory and Network Infrastructure CompTIA Security + 2008:
(Exam 70-297) Express Guide ............................... _pc_eg_70297 Messaging, User, and Role Security ......cs_sety_a04_it_enus
Design Security for a Microsoft Windows Server CompTIA Security + 2008: Public Key
Network 2003 Network (Exam 70-298) Infrastructure and Access Security .......cs_sety_a05_it_enus
Express Guide ......................................................... _pc_eg_70298 CompTIA Security + 2008: Ports,
Protocols, and Network Security ............cs_sety_a06_it_enus
• Oracle Express Guide Series CompTIA Security + 2008:
Wi-Fi and Remote Access ........................cs_sety_a07_it_enus
Oracle Database 10g: Administration
CompTIA Security + 2008:
Workshop I R2 Express Guide ........................... _pc_eg_444103
Risk Analysis, Vulnerability
Testing, IDS, and Forensics .....................cs_sety_a08_it_enus
INTERNET AND NETWORK CompTIA Security + 2008:
TECHNOLOGIES Auditing, Security Policies,
and Disaster Recovery ..............................cs_sety_a09_it_enus
COMPTIA NETWORKING,

INTERNET AND NETWORK WIRELESS

TECHNOLOGIES
• Understanding and Evaluating RFID Technology
NETWORK PROTOCOLS
for your Business
• TCP/IP: Mobile IP and IP Mobility RFID Technology and Business Applications .......232047_ENG
RFID Applications Management .............................232057_ENG
Mobile IP .....................................................................211788_ENG
IP Mobility ...................................................................211789_ENG
INTERNET AND NETWORK
• TCP/IP: Protocols for Securing Web Transactions TECHNOLOGIES
Digital Payments ........................................................212561_ENG SECURITY SOLUTIONS
• TCP/IP: Network Management Protocols
• Certified Information Security Manager (CISM)
SNMP, MIBs and RMON ..........................................210670_ENG
Information Security Governance:
Overview ....................................................sp_cism_a01_it_enus
INTERNET AND NETWORK Information Security Governance:
TECHNOLOGIES Strategies and Goals ................................sp_cism_a02_it_enus
Information Security Governance:
DATA/TELECOMMUNICATIONS Developing an Action Plan ......................sp_cism_a03_it_enus
• Countering IT Security Threats: Ethical Hacking

• IPv6 and Future Applications
Ethical Hacking and the Need
IPv6 .................................................................................80284_ENG for Penetration Testing ..............................sp_etih_a01_it_enus
Footprinting, Scanning,
• Lightweight Directory Access Protocol
and Enumeration .........................................sp_etih_a02_it_enus
LDAP Fundamentals ....................................................85776_ENG System Hacking and Malicious Content .sp_etih_a03_it_enus
Designing and Maintaining Social Engineering and Sniffing ...............sp_etih_a04_it_enus
LDAP Directory Services ............................................84923_ENG Deterring Electronic Intrusions ................sp_etih_a05_it_enus
Denial of Service and Session Hacking ..sp_etih_a06_it_enus
Linux Hacking ..............................................sp_etih_a07_it_enus
INTERNET AND NETWORK Cryptography ...............................................sp_etih_a08_it_enus
TECHNOLOGIES Internet-based and
Database-based Attacks ...........................sp_etih_a09_it_enus
WIRELESS COMMUNICATIONS Wireless Attacks and
Countermeasures .......................................sp_etih_a10_it_enus
Physical Security ........................................sp_etih_a11_it_enus
• Advanced Wireless Technologies
• The Certified Information Systems Security
Beyond 3G (B3G) ........................................................219522_ENG
Professional (CISSP) Domains
4G Communication Systems ....................................219523_ENG
4G Implementations ...................................................221229_ENG CISSP Domain: Information Security
Non-Cellular Wireless Technology .........................219524_ENG and Risk Management ..............................................243962_ENG
CISSP Domain: Security
Architecture and Design ..........................................243975_ENG
CISSP Domain: Access Control ...............................243986_ENG
TECHNOLOGIES CISSP Domain: Application Security ......................243998_ENG
CISSP Domain: Operations Security .......................244020_ENG

CISSP Domain: Cryptography ..................................244031_ENG Cisco TSHOOT 1.0: Planning Maintenance

CISSP Domain: Physical for Complex Networks ................................cc_icit_a01_it_enus
(Environmental) Security ..........................................244059_ENG Cisco TSHOOT 1.0: Planning Troubleshooting
CISSP Domain: Telecommunications Processes for Networks .............................cc_icit_a02_it_enus
and Network Security ...............................................244069_ENG Cisco TSHOOT 1.0:
CISSP Domain: Business Continuity and Maintenance, Troubleshooting Tools,
Disaster Recovery Planning .....................................244085_ENG & Applications .....................................cc_icit_a03_it_enus
CISSP Domain: Legal, Regulations, Cisco TSHOOT 1.0:
Compliance and Investigations ...............................244096_ENG Troubleshooting VLANs, STP, and SVIs ...cc_icit_a04_it_enus
Cisco TSHOOT 1.0: Troubleshooting FHRPs
and Performance Issues ............................cc_icit_a05_it_enus
INTERNET AND NETWORK Cisco TSHOOT 1.0: Network Layer
TECHNOLOGIES Connectivity, OSPF, and EIGRP .................cc_icit_a06_it_enus
Cisco TSHOOT 1.0: Route Redistribution,
CISCO BGP, and Performance Issues ..................cc_icit_a07_it_enus
Cisco TSHOOT 1.0:
Maintaining and Troubleshooting
• ROUTE 1.0: Implementing Cisco IP Routing
Network Security Solutions .......................cc_icit_a08_it_enus
Cisco ROUTE 1.0: Routing Services Cisco TSHOOT 1.0 eLT:
for Converged Networks ........................... cc_icir_a01_it_enus Troubleshooting Performance
Cisco ROUTE 1.0: EIGRP Implementation Problems on Switches ........................................ CSCO0066EN07
for the Enterprise ........................................ cc_icir_a02_it_enus Cisco TSHOOT 1.0 eLT:
Cisco ROUTE 1.0: EIGRP Authentication Troubleshooting Wireless Integration ............. CSCO0066EN08
and Advanced Feature Implementation .. cc_icir_a03_it_enus Cisco TSHOOT 1.0 eLT:
Cisco ROUTE 1.0: Troubleshooting Voice over IP Integration ..... CSCO0066EN09
The OSPF Routing Protocol ....................... cc_icir_a04_it_enus Cisco TSHOOT 1.0 eLT:
Cisco ROUTE 1.0: Implementing Troubleshooting Video Integration ................... CSCO0066EN10
an OSPF-Based Solution ........................... cc_icir_a05_it_enus Cisco TSHOOT 1.0 eLT:
Cisco ROUTE 1.0: Configuring Troubleshooting NAT and PAT .......................... CSCO0066EN11
and Verifying Route Redistribution .......... cc_icir_a06_it_enus Cisco TSHOOT 1.0 eLT:
Cisco ROUTE 1.0: Troubleshooting DHCP ........................................ CSCO0066EN12
Implementing Path Control ........................ cc_icir_a07_it_enus Cisco TSHOOT 1.0 eLT:
Cisco ROUTE 1.0: Troubleshooting IPv6, OSPFv3, and RIPng ...... CSCO0066EN13
Connecting the Enterprise to ISPs ............ cc_icir_a08_it_enus Cisco TSHOOT 1.0 eLT: Troubleshooting
Cisco ROUTE 1.0: Configuring Network Applications Services ......................... CSCO0066EN14
and Verifying BGP operations .................. cc_icir_a09_it_enus Cisco TSHOOT 1.0 eLT: Troubleshooting
Cisco ROUTE 1.0 eLT: Branch Office and Remote Worker Problems . CSCO0066EN15
Implementing Path Control ................................. CSCO0064EN07
Cisco ROUTE 1.0 eLT: • SWITCH 1.0: Implementing Cisco IP Switched Networks
IPv6 Addressing and Unicast ............................. CSCO0064EN08 Cisco SWITCH 1.0: Analyzing
Cisco ROUTE 1.0 eLT: Implement RIPng, Campus Network Designs .........................cc_icis_a01_it_enus
OSPFv3, EIGRP and Redistribution in IPv6 ....... CSCO0064EN09 Cisco SWITCH 1.0: Implementing
Cisco ROUTE 1.0 eLT: VLANs in Campus Networks .....................cc_icis_a02_it_enus
IPv6 Transition Techniques ................................ CSCO0064EN10 Cisco SWITCH 1.0:
Cisco ROUTE 1.0 eLT: Implementing Spanning-Tree ...................cc_icis_a03_it_enus
NAT and PAT with IPv6 ....................................... CSCO0064EN11 Cisco SWITCH 1.0: Inter-VLAN Routing ..cc_icis_a04_it_enus
Cisco ROUTE 1.0 eLT: Routing for Branch Cisco SWITCH 1.0:
Offices and Mobile Workers .............................. CSCO0064EN12 Highly Available Networks ........................cc_icis_a05_it_enus
Cisco SWITCH 1.0:
• TSHOOT 1.0: Troubleshooting and
Configuring Layer 3 High Availability .......cc_icis_a06_it_enus
Maintaining Cisco IP Networks

Cisco SWITCH 1.0: Minimizing Mitigating Layer 2 Attacks ........................cc_iins_a09_it_enus

Service Loss and Data Theft .....................cc_icis_a07_it_enus
Cisco SWITCH 1.0: Accommodating Voice • IIUC 1.0: Implementing Cisco IOS Unified Communications
and Video in Campus Networks ...............cc_icis_a08_it_enus
Cisco SWITCH 1.0: Integrating Wireless Cisco IIUC 1.0: Unified Communications
LANs into a Campus Network ...................cc_icis_a09_it_enus Systems and Telephony Operations ........cc_iiuc_a01_it_enus
Cisco IIUC 1.0: VoIP Fundamentals I ........cc_iiuc_a02_it_enus
• IUWNE 1.0: Implementing Cisco Unified Cisco IIUC 1.0: VoIP Fundamentals II ......cc_iiuc_a03_it_enus
Wireless Networking Essentials Cisco IIUC 1.0: VoIP Fundamentals III .....cc_iiuc_a04_it_enus
Cisco IIUC 1.0: Introducing Cisco Unified
Cisco IUWNE 1.0: Communication Manager Express ...........cc_iiuc_a05_it_enus
Wireless Fundamentals .......................... cc_iuwn_a01_it_enus Cisco IIUC 1.0: Supporting Cisco Unified
Cisco IUWNE 1.0: Wireless Antennae Communications Manager Express .........cc_iiuc_a06_it_enus
and Spread Spectrum Technologies ..... cc_iuwn_a02_it_enus Cisco IIUC 1.0:
Cisco IUWNE 1.0: Wireless Regulation Cisco Unity Express Implementation ........cc_iiuc_a07_it_enus
Bodies, Standards, and Certifications . `cc_iuwn_a03_it_enus Cisco IIUC 1.0: The Cisco Smart
Cisco IUWNE 1.0: Wireless Frame Business Communications System ..........cc_iiuc_a08_it_enus
Basics and Nonstandard Technologies cc_iuwn_a04_it_enus
Cisco IUWNE 1.0: Unified Wireless • CIPT1 6.0: Cisco IP Telephony Part 1
Network Basic Architecture .................. cc_iuwn_a05_it_enus
Cisco CIPT1 6.0: Introduction to Cisco Unified
Cisco IUWNE 1.0:
Communications Manager ........................cc_cstl_a01_it_enus
Access Point Management .................... cc_iuwn_a06_it_enus
Cisco CIPT1 6.0: Administration of Cisco Unified
Cisco IUWNE 1.0: Wireless Clients ....... cc_iuwn_a07_it_enus
Communications Manager ........................cc_cstl_a02_it_enus
Cisco IUWNE 1.0:
Cisco CIPT1 6.0: Single-Site
WLAN Security Basics ........................... cc_iuwn_a08_it_enus
On-Net Calling .............................................cc_cstl_a03_it_enus
Cisco IUWNE 1.0: WLAN
Cisco CIPT1 6.0: Implementing
Authentication and Encryption .............. cc_iuwn_a09_it_enus
and Hardening IP Phones ..........................cc_cstl_a04_it_enus
Cisco IUWNE 1.0: Introducing, Installing,
Cisco CIPT1 6.0: Gateways, Routing,
and Administering WCS .......................... cc_iuwn_a10_it_enus
and Digit Manipulation ...............................cc_cstl_a05_it_enus
Cisco IUWNE 1.0:
Cisco CIPT1 6.0:
Cisco WCS Administration ..................... cc_iuwn_a11_it_enus
Call Privileges and Call Coverage ............cc_cstl_a06_it_enus
Cisco IUWNE 1.0: WLAN
Cisco CIPT1 6.0:
Maintenance and Troubleshooting ...... cc_iuwn_a12_it_enus
Implementing Media Resources ..............cc_cstl_a07_it_enus
• IINS 1.0: Security: Implementing Cisco IOS Network Security Cisco CIPT1 6.0: User
Features and Call Presence ......................cc_cstl_a08_it_enus
Cisco IINS 1.0: Cisco CIPT1 6.0: Voice Mail
Network Security Principles I ....................cc_iins_a01_it_enus and Video Integration .................................cc_cstl_a09_it_enus
Cisco IINS 1.0:
Network Security Principles II .................cc_iins_a02_it_enus • CIPT2 6.0: Cisco IP Telephony Part 2
Cisco IINS 1.0: Perimeter Security ...........cc_iins_a03_it_enus
Cisco CIPT2 6.0: Multisite Deployments cc_cstp_a01_it_enus
Cisco IINS 1.0: Network Security
Cisco CIPT2 6.0: Centralized
Using Cisco IOS Firewalls .........................cc_iins_a04_it_enus
Call-Processing Redundancy ................. cc_cstp_a03_it_enus
Cisco IINS 1.0: Cryptography,
Cisco CIPT2 6.0: Bandwidth Management
Encryption, and Digital Signatures ...........cc_iins_a05_it_enus
and Call Admission Control ..................... cc_cstp_a02_it_enus
Cisco IINS 1.0: IP Security Site-to-Site
Cisco CIPT2 6.0: Features and Applications
Virtual Private Networks ...........................cc_iins_a06_it_enus
for Multisite Deployments ....................... cc_cstp_a04_it_enus
Cisco IINS 1.0: Network
Cisco CIPT2 6.0: IP
Security Using Cisco IOS IPS ...................cc_iins_a07_it_enus
Telephony Security ................................... cc_cstp_a05_it_enus
Cisco IINS 1.0: LAN, SAN,
Voice, and Endpoint Security ....................cc_iins_a08_it_enus • CVOICE 6.0: Cisco Voice over IP
Cisco IINS 1.0:

Cisco CVOICE 6.0: VoIP Overview ...........................259183_ENG Security, and Remote Access on the Router ........254064_ENG
Cisco CVOICE 6.0: Understanding VoIP Cisco ICND1 1.0:
Components and Requirements ..............................259193_ENG WAN Technologies and Routing .............................254073_ENG
Cisco CVOICE 6.0: Understanding Cisco ICND1 1.0: WAN Encapsulation
Call Types, Analog Voice and Dynamic Routing using RIP ..............................254081_ENG
Ports, and Dial Peers .................................................259205_ENG Cisco ICND1 1.0: Network
Cisco CVOICE 6.0: Environment Management .......................................254088_ENG
Configuring Digital Voice Ports ...............................259215_ENG
Cisco CVOICE 6.0: • ICND2 1.0: Interconnecting Cisco Networking Devices Part 2
VoIP Gateway Implementation ................................259226_ENG
Cisco CVOICE 6.0: Cisco ICND2 1.0: Small and
Dial Plans and Numbering Plans .............................259238_ENG Medium Network Implementations ........................254454_ENG
Cisco CVOICE 6.0: Digit Manipulation, Cisco ICND2 1.0 Improving Switched
Path Selection, and Calling Privileges ...................259247_ENG Network and VLAN Performance ...........................254464_ENG
Cisco CVOICE 6.0: Cisco ICND2 1.0: Routing Fundamentals,
Introducing H.323 Gatekeepers ...............................259260_ENG Subnetting, and VLSMs ............................................254475_ENG
Cisco CVOICE 6.0: Configuring Cisco ICND2 1.0: Single-Area
Basic Gatekeeper Functionality ..............................259269_ENG OSPF Implementation .................................................254483_ENG
Cisco CVOICE 6.0: ITSP Connectivity ......................259275_ENG Cisco ICND2 1.0: EIGRP Implementation ................254490_ENG
Cisco ICND2 1.0: Transitioning to IPv6 ...................254735_ENG
• ARCH 2.0: Designing Cisco Network Service Architectures Cisco ICND2 1.0: Access Control Lists ...................254717_ENG
Cisco ICND2 1.0: Address Space Management ...254727_ENG
Cisco ARCH 2.0: Cisco SONA and Cisco Cisco ICND2 1.0: VPN and
Enterprise Architecture Design ...............................253553_ENG Point-to-Point WAN Connections ...........................254741_ENG
Cisco ARCH 2.0: Advanced Cisco ICND2 1.0: Extending the LAN to a WAN ....254748_ENG
Addressing and Routing Design ..............................253554_ENG
Cisco ARCH 2.0: • DESGN 2.0: Designing For Cisco Internetwork Solutions
Advanced WAN Services Design ...........................253555_ENG
Cisco ARCH 2.0: Cisco DESGN 2.0:
Enterprise Data Center Design ................................253556_ENG Network Design Methodology .................................250733_ENG
Cisco ARCH 2.0: Storage Area Cisco DESGN 2.0: Structuring
Network Design Considerations .............................253557_ENG and Modularizing the Network ................................250773_ENG
Cisco ARCH 2.0: E-Commerce Module Design .....253558_ENG Cisco DESGN 2.0: Multilayer Campus Design .......250908_ENG
Cisco ARCH 2.0: Security Services Design ............253559_ENG Cisco DESGN 2.0: Designing Enterprise WANs ....250918_ENG
Cisco ARCH 2.0: IPsec and SSL VPN Design ........253560_ENG Cisco DESGN 2.0: IP Address
Cisco ARCH 2.0: IP Multicast Design ......................253561_ENG and Routing Protocol Design ...................................250927_ENG
Cisco ARCH 2.0: Voice Over WLAN Design ...........253562_ENG Cisco DESGN 2.0: Network Security Solutions .....250967_ENG
Cisco ARCH 2.0: Network Management Cisco DESGN 2.0: Voice Networking ......................250980_ENG
with Cisco IOS Software ...........................................253563_ENG Cisco DESGN 2.0: Wireless Networking ................250993_ENG
• ICND1 1.0: Interconnecting Cisco Networking Devices Part 1 • CIPT1 4.1: Cisco IP Telephony Part 1
Cisco ICND1 1.0: Network Fundamentals ..............254004_ENG Fundamentals of Cisco CallManager .....................234790_ENG
Cisco ICND1 1.0: Network IP Phones and CallManager Configuration ...........234791_ENG
Communications and Connections .........................254014_ENG Cisco Catalyst Switches and IP Communicator ...234792_ENG
Cisco ICND1 1.0: Switched LANs ............................254025_ENG Using the BAT Application and TAPS Tool ............234793_ENG
Cisco ICND1 1.0: Switch Optimization, Cisco Access Gateways and Intercluster Trunks 234794_ENG
Security, and Troubleshooting ................................254036_ENG Configuring Basic and Complex Route Plans ........234795_ENG
Cisco ICND1 1.0: Wireless LANs .............................254044_ENG Telephony Class of Service and Call Admission ..234796_ENG
Cisco ICND1 1.0: Routing and Configuring Media Resources and Adding Users 234797_ENG
Addressing in the LAN ..............................................254053_ENG Cisco IP Phone Features, Configuring ....................234798_ENG
Cisco ICND1 1.0: Packet Delivery, Configuring Cisco CallManager Applications .......234799_ENG

• CIPT2 4.1: Cisco IP Telephony Part 2 Converged Wide Area Networks

Securing Cisco CallManager ...................................237583_ENG Cisco ISCW 1.0: Network Connectivity ..................245204_ENG
Toll Fraud Prevention and IP Phone Security .......237594_ENG Cisco ISCW 1.0: Configuring the
Cryptography and PKI ...............................................237604_ENG CPE and Verifying Broadband ADSL ......................245217_ENG
IP Telephony Authentication and Encryption .......237612_ENG Cisco ISCW 1.0:
IP Video Telephony ....................................................237622_ENG Frame Mode MPLS Implementation ........................245226_ENG
Monitoring IP Telephony ..........................................237632_ENG Cisco ISCW 1.0: IPSec VPNs ...................................245239_ENG
Managing the CallManager System .......................237645_ENG Cisco ISCW 1.0: IPSec VPN Configuration ............245250_ENG
Cisco ISCW 1.0: Configuring Cisco Easy VPN .......245263_ENG
• BCMSN 3.0: Building Cisco Multilayer Switched Networks Cisco ISCW 1.0: Mitigating Network
Attacks and Disabling Unused Services ................245272_ENG
Cisco BCMSN 3.0: Campus Networks ....................241672_ENG Cisco ISCW 1.0:
Cisco BCMSN 3.0: Defining Virtual Securing Routers, Administrative
Local Area Networks (VLANS) ................................242001_ENG Access, and Access Lists ........................................245543_ENG
Cisco BCMSN 3.0: Implementing Cisco ISCW 1.0: IOS Firewalls and IOS IPS ...........245566_ENG
Trunks and the Virtual Cisco ISCW 1.0: Securing
Trunking Protocol (VTP ..............................................242011_ENG Management Features and AAA .............................245554_ENG
Cisco BCMSN 3.0:
Implementing Spanning Tree ...................................242024_ENG • ONT 1.0: Optimizing Converged Cisco Networks
Cisco BCMSN 3.0:
Implementing Inter-VLAN Routing ..........................242043_ENG Cisco ONT 1.0: Network Requirements
Cisco BCMSN 3.0: Implementing High and Introduction to VoIP ...........................................246137_ENG
Availability In a Campus Environment ....................242057_ENG Cisco ONT 1.0: Supporting VoIP ..............................246147_ENG
Cisco BCMSN 3.0: Wireless LANs ..........................242069_ENG Cisco ONT 1.0: IP QoS and its Implementation .....246156_ENG
Cisco BCMSN 3.0: Configuring Cisco ONT 1.0: Classification and Marking ...........246166_ENG
and Implementing WLANs .......................................242079_ENG Cisco ONT 1.0: Queuing ............................................246175_ENG
Cisco BCMSN 3.0: Configuring Campus Cisco ONT 1.0: TCP and QoS
Switches to Support Voice .......................................242091_ENG Traffic Management and Mechanisms ..................246184_ENG
Cisco BCMSN 3.0: Mitigating Cisco ONT 1.0: AutoQoS ...........................................246231_ENG
Service Loss and Data Theft ....................................242099_ENG Cisco ONT 1.0: Wireless Implementations ............246334_ENG
• BSCI 3.0: Building Scalable Cisco Internetworks

Cisco BSCI 3.0: Network Requirements .................244253_ENG TECHNOLOGIES
Cisco BSCI 3.0: Configuring EIGRP .........................244371_ENG
Cisco BSCI 3.0: EIGRP Options, EMC
Authentication, and Issues ......................................244381_ENG
Cisco BSCI 3.0: Configuring
Simple Elements of OSPF .........................................244382_ENG • Information Storage and Management v3
Cisco BSCI 3.0: Tuning OSPF Configurations ........244639_ENG
Cisco BSCI 3.0: Configuring Storage Security .........................................dt_ismt_a01_it_enus
Advanced Elements of OSPF ...................................244383_ENG Storage Virtualization .................................dt_ismt_a02_it_enus
Cisco BSCI 3.0: The IS-IS Protocol .........................244384_ENG
• Storage Technology Foundations
Cisco BSCI 3.0: Manipulating Routing Updates ....244385_ENG
Cisco BSCI 3.0: Tuning BGP Implementations ......244832_ENG Introduction to Storage Technology .......................240031_ENG
Cisco BSCI 3.0: Implementing Multicast ................244387_ENG Storage System Architecture ..................................240039_ENG
Cisco BSCI 3.0: Implementing IPv6 .........................244388_ENG Physical Disks and RAID Arrays .............................240047_ENG
Cisco BSCI 3.0: BGP for Intelligent Storage Systems .....................................240056_ENG
Enterprise ISP Connectivity .....................................244386_ENG Network Storage Systems .......................................240062_ENG
Fiber Channel Storage Attached Networks ..........240072_ENG
• ISCW 1.0: Implementing Secure IP SANs and Content Addressed Storage .............240082_ENG

Information Availability .............................................240092_ENG INTERNET AND NETWORK

Replication and Business Continuity ......................241020_ENG TECHNOLOGIES
Monitoring and Managing the Data Center ..........241031_ENG
Securing Storage .......................................................254190_ENG TEST PREPS
Storage Virtualization Technologies ......................254207_ENG
• Test Preps
TECHNOLOGIES TestPrep 640-553 Implementing Cisco
IOS Network Security (IINS) ....................cc_iins_a01_tp_enus
MENTORING ASSETS TestPrep N10-004 Network+ ................... cs_ctnt_a01_tp_enus
TestPrep 640-721 Implementing Cisco
Unified Wireless Networking
• Mentoring Assets Essentials (IUWNE) 1.0 ........................... cc_iuwn_a01_tp_enus
TestPrep 640-802 Cisco Certified
Network Associate (CCNA) .................................TP640802_ENG
Cisco Unified Wireless Networking
TestPrep E20-001 Information
Essentials (IUWNE) ...................................................... mnt640721
Storage and Management
Mentoring Certified Information
(Storage Technology Foundations) .....................TPE20001_ENG
Systems Security Professional (CISSP) .......................mntcissp
TestPrep SY0-201 Security+ ............................... TPSY0201_ENG
Mentoring E20-001 Information
TestPrep 642-812 Building
Storage and Management
Converged Cisco Multilayer
(Storage Technology Foundations) ............................mnte20001
Switched Networks (BCMSN) ............................TP642812_ENG
Mentoring N10-004 Network+ ....................................mntn10004
TestPrep Certified Information
Mentoring SY0-201 Security+ ..................................... mntsy0201
Systems Security Professional (CISSP) .............TPCISSP_ENG
Mentoring 642-812 Building
TestPrep 642-901 Building
Converged Cisco Multilayer
Scalable Cisco Internetworks (BSCI) ................. TP642901_eng
Switched Networks (BCMSN) .................................... mnt642812
TestPrep 642-825 Implementing Secure
Mentoring 642-901 Building Scalable
Converged Wide Area Networks (ISCW) .........TP642825_ENG
Cisco Internetworks (BSCI ........................................... mnt642901
TestPrep 642-845 Optimizing
Converged Cisco Networks (ONT) .....................TP642845_ENG
Secure Converged Wide
TestPrep 640-863 Designing for
Area Networks (ISCW ................................................... mnt642825
Cisco Internetwork Solutions (DESGN) .............TP640863_ENG
Mentoring 642-845 Optimized
TestPrep 640-822 Interconnecting
Converged Cisco Networks (ONT) ............................. mnt642845
Cisco Networking Devices Part 1 (ICND1) .......TP640822_ENG
Mentoring 640-863 Designing for
TestPrep 640-816 Interconnecting
Cisco Internetwork Solutions (DESGN) ..................... mnt640863
Cisco Networking Devices Part 2 (ICND2) .......TP640816_ENG
Mentoring 640-802 Cisco Certified
TestPrep 642-873 Designing
Network Associate (CCNA) ......................................... mnt640802
Cisco Network Service
Mentoring 640-816 Interconnecting
Architectures (ARCH) ...........................................TP642873_ENG
Cisco Networking Devices Part 2 (ICND2) ............... mnt640816
TestPrep 640-460 Implementing
Mentoring 640-822 Interconnecting
Cisco IOS Unified
Cisco Networking Devices Part 1 (ICND1) ............... mnt640822
Communications (IIUC) ............................ cc_iiuc_a01_tp_enus
Mentoring 642-873 Designing Cisco
TestPrep BR0-001 Security+ Bridge ......cs_sety_a02_tp_enus
Network Service Architectures (ARCH) ................... mnt642873
TestPrep BR0-002 Network+ Bridge ...... cs_ctnt_a02_tp_enus
TestPrep 642-813 Implementing
Cisco IOS Network Security (IINS) ............................ mnt640553
Cisco IP Switched
Networks (SWITCH) ..................................cc_icis_a01_tp_enus
Cisco IOS Unified Communications (IIUC) ................ mnt640460
Cisco IP Switched Networks (SWITCH) ................... mnt642813 INTERNET AND NETWORK

TECHNOLOGIES (Exam 642 611) Express Guide ........................... _pc_eg_444496

Implementing Cisco Voice Gateways and
EXPRESS GUIDES Gatekeepers v2.0 (Exam 642-453)
Express Guide ........................................................ _pc_eg_444102
Designing for Cisco Internetwork Solutions v2.0
• Cisco Express Guide Series (Exam 640-863) Express Guide ........................... _pc_eg_444104
Cisco Wireless LAN Advanced Topics v1.0
IINS 1.0: Implementing Cisco
(Exam 642-586, 642-587) Express Guide ........... _pc_eg_444108
IOS Network Security (640-553)
TUC 1.0: Troubleshooting Cisco Unified
Express Guide ....................................................... _pc_eg_444129
Communications Systems (642-426)
IIUC 1.0: Implementing Cisco
IOS Unified Communications (640-460)
SNAF 1.0: Securing Networks with ASA
Fundamentals (642-524) Express Guide ........... _pc_eg_444132
CVOICE 6.0: Cisco Voice over IP (642-436)
SNAA 1.0: Securing Networks with ASA
Advanced (642-515) Express Guide .................. _pc_eg_444133
CIPT2 6.0: Implementing Cisco Unified
MPLS 2.2: Implementing Cisco Multi-Protocol
Communications Manager Part 2 (642-456)
Label Switching (642-611) Express Guide ........ _pc_eg_444134
UCM70 v1.0: Implementing Cisco Unified
CIPT1 6.0: Implementing Cisco Unified
Communications Manager v7.0 Features
Communications Manager Part 1 (642-446)
QoS 2.3: Implementing Cisco Quality of Service
ICND 1 1.0: Interconnecting Cisco
(642-642) Express Guide ...................................... _pc_eg_444138
Networking Devices Part 1 (640-882)
ROUTE 1.0: Implementing Cisco IP Routing
(642-902) Express Guide ...................................... _pc_eg_444140
ICND2 1.0: Interconnecting Cisco Networking
SWITCH 1.0: Implementing Cisco IP Switched
Devices Part 2 (640-816) Express Guide ........... _pc_eg_444112
Networks (642-813) Express Guide ................... _pc_eg_444141
ARCH 2.0: Designing Cisco Network
TSHOOT 1.0: Troubleshooting and
Service Architecture (642-873)
Maintaining Cisco IP Networks (642-832)
Implementing Cisco Intrusion Prevention
SNRS 3.0: Securing Networks with Cisco
Systems IPS v6.0 (Exam 642-533)
Routers and Switches (642-504)
Cisco IP Telephony v4.1 (Exam 642-444)
IIUC2 1.0: Implementing Cisco IOS
Unified Communications Part 2 (642-145)
Cisco IP Telephony Part 2 v4.1 (Exam 642 444)
Configuring BGP on Cisco Routers v3.2 (Exam 642-661) • CompTIA Express Guides Series
Cisco Voice Over IP v5.0 (Exam 642-432) CompTIA Project+ 2009 Express Guide ............ _pc_eg_444139
Express Guide ....................................................... _pc_eg_444488 CompTIA Security+ 2008 Express Guide .......... _pc_eg_444130
Implementing Cisco QoS v2.2 (Exam 642-642)
Building Scalable Cisco Internetworks v3.0 ENTERPRISE DATABASE SYSTEMS
(Exam 642-901) Express Guide ........................... _pc_eg_444492
Building Cisco Multilayer Switched Networks v3.0 ORACLE 11G
(Exam 642-812) Express Guide ........................... _pc_eg_444493
Implementing Secure Converged • Oracle Database 11g: New Features For Administrators
Wide Area Networks v1.0 (Exam 642-825)
Express Guide ....................................................... _pc_eg_444494 Oracle Database 11g: Installation and
Optimizing Converged Cisco Networks v1.0 Upgrade Enhancements ...........................................255352_ENG
(Exam 642-845) Express Guide ........................... _pc_eg_444495 Oracle Database 11g: Storage Enhancements .....255364_ENG
Implementing Cisco MPLS v2.2

Oracle Database 11g: Change Resources and Task Automation ............................257108_ENG

Management Overview and SQL Oracle Database 11g: Globalization ........................257117_ENG
Plan Management .....................................................255373_ENG
Oracle Database 11g: Database Replay • Oracle Database 11g: SQL and PL/SQL New Features
and Automatic SQL Tuning .......................................255385_ENG
Oracle Database 11g: Intelligent Oracle Database 11g: Getting Started with
Infrastructure Enhancements ..................................255397_ENG SQL and PL/SQL New Features ...............................257179_ENG
Oracle Database 11g: Oracle Database 11g: Using Dynamic
Performance Enhancements ....................................255408_ENG SQL and Implementing
Oracle Database 11g: Partitioning and Performance Improvements ....................................257188_ENG
Storage-Related Enhancements .............................255415_ENG Oracle Database 11g: Using Trigger,
Oracle Database 11g: Using RMAN Data Warehousing, and
Enhancements, Flashback and LogMiner .............255423_ENG Pivoting Enhancements ............................................257195_ENG
Oracle Database 11g: Diagnostic Oracle Database 11g: Using the PL/SQL
Enhancements and Using the Debugger, Collections and Data Warehousing ....257202_ENG
Data Recovery Advisor .............................................255433_ENG
• Oracle Database 11g: SQL Fundamentals I
Oracle Database 11g: New Security Features ......255444_ENG
Oracle Database 11g: SecureFiles Oracle Database 11g:
and Miscellaneous New Features ..........................255451_ENG Using SQL to Query Your Database ........................257492_ENG
Oracle Database 11g: Conversion
• Oracle Database 11g: Administration Workshop I Functions, Group Functions, and Joins ..................257503_ENG
Oracle Database 11g: Database Oracle Database 11g: Subqueries,
Architecture and Installation ...................................255701_ENG Set Operators, and Data Manipulation ..................257513_ENG
Oracle Database 11g: Database Creation, Oracle Database 11g: Using DDL,
Instance Management, and Connectivity ..............255770_ENG Views, Sequences, Indexes,
Oracle Database 11g: Storage Structures and Synonyms ............................................................257522_ENG
and User Security ......................................................255814_ENG
• Oracle Database 11g: SQL Fundamentals II
Oracle Database 11g: Managing the Schema,
Data, and Concurrency .............................................255825_ENG Oracle Database 11g: Controlling User
Oracle Database 11g: Managing Undo Data, Access and Managing Schema Objects ...............257867_ENG
Database Security, and Maintenance ...................255834_ENG Oracle Database 11g: Data Dictionary
Oracle Database 11g: Performance Monitoring, Views and Large Data Sets ......................................257876_ENG
Recovery Concepts and Backup .............................255845_ENG Oracle Database 11g: Managing Data
Oracle Database 11g: Recovering, Moving, in Different Time Zones .............................................257884_ENG
and Enhancing the Oracle Database ......................255854_ENG Oracle Database 11g: Using
Subqueries and Regular Expressions ....................257896_ENG
• Oracle Database 11g: Administration Workshop II
• Oracle Database 11g: PL/SQL Fundamentals
Oracle Database 11g:
Database Architecture and ASM ............................256882_ENG Oracle Database 11g: PL/SQL Variables,
Oracle Database 11g: Configuring for Recovery ..256975_ENG Attributes, and Executable Statements .................257801_ENG
Oracle Database 11g: Configuring for Backups ...257033_ENG Oracle Database 11g: Using DML, DDL,
Oracle Database 11g: Cursors, Control Structures, and Loops .................257810_ENG
Using RMAN for Recovery .......................................257046_ENG Oracle Database 11g: Using Data Types,
Oracle Database 11g: Supporting INDEX BY Tables, and Cursors in PL/SQL ..............257817_ENG
RMAN and Using Flashback Technology ..............257060_ENG Oracle Database 11g: Working with
Oracle Database 11g: Diagnosing Exceptions, Subprograms, JDeveloper,
the Database and Managing Memory ...................257071_ENG and REF Cursors .........................................................257825_ENG
Oracle Database 11g: Database
Performance and Space Management ..................257081_ENG • Oracle Database 11g: Develop PL/SQL Program Units
Oracle Database 11g: Managing

Oracle Database 11g: Subprograms, Oracle Database 11g: Performance

Packages, and Exception Tuning Methodology and Tools .............. od_odpt_a01_it_enus
Handling in PL/SQL ....................................................259958_ENG Oracle Database 11g:
Oracle Database 11g: Packages, Using AWR and Defining Problems ....... od_odpt_a02_it_enus
Dynamic SQL, and Coding Considerations Oracle Database 11g: Metrics, Alerts,
in PL/SQL .....................................................................259959_ENG Baselines, AWR Tools, and Services ..... od_odpt_a03_it_enus
Oracle Database 11g: Using Triggers, Oracle Database 11g: Problem SQL
the PL/SQL Compiler, and Managing Code ...........259960_ENG Statements and Oracle Optimizer .......... od_odpt_a04_it_enus
Oracle Database 11g: Managing Oracle Database 11g: SQL Performance
PL/SQL Code and Dependencies ............................259961_ENG Management and Database Replay ...... od_odpt_a05_it_enus
Oracle Database 11g: Shared Pool and
• Oracle Database 11g: Introduction to SQL Buffer Cache Tuning ................................ od_odpt_a06_it_enus
Oracle Database 11g: Tuning PGA,
Oracle Database 11g: Temporary Space, and AMM ................. od_odpt_a07_it_enus
Querying a Database with SQL ................................260277_ENG Oracle Database 11g: Segment Space,
Oracle Database 11g: Conversion I/O, and Performance Tuning .................. od_odpt_a08_it_enus
Functions, Conditional Expressions,
Group Functions, and Joins .....................................260278_ENG • Oracle Database 11g: SQL Tuning
Manipulating Queries and Data ..............................260279_ENG Oracle Database 11g: Architecture,
Oracle Database 11g: Using DDL, Views, SQL Tuning, and Optimization ................od_ortw_a01_dt_enus
and Schema Objects .................................................260280_ENG Oracle Database 11g: Indexes, Access
Oracle Database 11g: Controlling User Paths, and Join Operations ....................od_ortw_a02_dt_enus
Access and Managing Objects ...............................260281_ENG Oracle Database 11g: Execution Plans
Oracle Database 11g: Managing Data and Star Transformations .......................od_ortw_a03_dt_enus
Dictionary Views and Large Data Sets ..................260282_ENG Oracle Database 11g: Optimizer Statistics,
Oracle Database 11g: Managing Time Hints, and Cursor Sharing ......................od_ortw_a04_dt_enus
Zones and Datetime Functions ................................260283_ENG Oracle Database 11g: Application
Oracle Database 11g: Subqueries Tracing and Automatic SQL Tuning ......od_ortw_a05_dt_enus
and Regular Expressions ..........................................260284_ENG
• Oracle Database 11g: Secure Backup
• Oracle Database 11g: Program with PL/SQL
Oracle Database 11g: Configuring OSB and Security ............... od_odsb_a01_it_enus
Getting Started With PL/SQL ....................................260269_ENG Oracle Database 11g: Securing Domain
Oracle Database 11g: Using DML, DDL, and Data in Oracle Secure Backup ...... od_odsb_a02_it_enus
Cursors, Loops, and Control Structures .................260270_ENG Oracle Database 11g: RMAN
Oracle Database 11g: Using Data Types, and Oracle Secure Backup .................... od_odsb_a03_it_enus
INDEX BY Tables, and Cursors ................................260271_ENG Oracle Database 11g:
Oracle Database 11g: Using Exceptions, Managing Backups and Infrastructure od_odsb_a04_it_enus
Subprograms, JDeveloper, and REF Cursors ........260272_ENG Oracle Database 11g: Tape Vaulting,
Oracle Database 11g: Subprograms, Duplication, and Tuning .......................... od_odsb_a05_it_enus
Packages, and Exception Handling ........................260273_ENG
Oracle Database 11g: Packages, Dynamic • Oracle Database 11g: RAC Administration
SQL, and Coding Considerations .............................260274_ENG
Oracle Database 11g: Using Triggers Oracle Database 11g:
and the PL/SQL Compiler ..........................................260275_ENG Installation of Clusterware and RAC .....od_orac_a01_it_enus
Oracle Database 11g: PL/SQL Oracle Database 11g: RAC Database and
Code and Dependency Management......................260276_ENG Oracle Clusterware Administration .......od_orac_a02_it_enus
• Oracle Database 11g: Performance Tuning RAC Performance Tuning ........................od_orac_a03_it_enus
Oracle Database 11g: Configure, Manage,

and Use Services in RAC .........................od_orac_a04_it_enus Application Performance

Oracle Database 11g: Diagnosing Oracle Enhancements ............................................ od_onft_a08_it_enus
Clusterware and Node Management ....od_orac_a05_it_enus Oracle Database 11g Release 2:
Oracle Database 11g: Backup, Recover, Archive,
High Availability in RAC ...........................od_orac_a06_it_enus and Repair Data ......................................... od_onft_a09_it_enus
Oracle Database 11g Release 2:
• Oracle DB 11g: Security Oracle Scheduler and Secure Backup .. od_onft_a10_it_enus
Oracle Database 11g: Introduction to
Database Security and Solutions .......... od_odsc_a01_it_enus ENTERPRISE DATABASE SYSTEMS
Database Security ................................... od_odsc_a02_it_enus ORACLE 10G
Database Auditing ................................... od_odsc_a03_it_enus
Oracle Database 11g: Basic • Oracle Database 10g: Administration Workshop II
User and Strong Authentication ............ od_odsc_a04_it_enus Using Flashback Technology in Oracle 10g ..........212481_ENG
Oracle Database 11g: Enterprise User Performing and Managing
Security and Proxy Authentication ....... od_odsc_a05_it_enus Backups in Oracle 10g ..............................................212479_ENG
Oracle Database 11g: Privileges, Roles, Advanced Database Recovery and
and Application Contexts ....................... od_odsc_a06_it_enus Repair in Oracle 10g ..................................................212480_ENG
Oracle Database 11g: Controlling the Oracle Listener and
Virtual Private Database ......................... od_odsc_a07_it_enus Enabling Distributed
Oracle Database 11g: Oracle Label Security Transactions in Oracle 10g ......................................212478_ENG
and the Data Masking Pack ................... od_odsc_a08_it_enus Using Globalization Support in Oracle 10g ............212477_ENG
Oracle Database 11g: Optimizing Database Performance in Oracle 10g 221273_ENG
Encryption Concepts ............................... od_odsc_a09_it_enus Managing Storage and System
Oracle Database 11g: Resources in Oracle 10g ...........................................221274_ENG
Transparent Data Encryption ................. od_odsc_a10_it_enus Using the Scheduler to Automate
Oracle Database 11g: Oracle Net Services Tasks in Oracle 10g ...................................................221275_ENG
and Listener Security .............................. od_odsc_a11_it_enus Using Advanced Features in Oracle 10g ................221276_ENG
Oracle Database 11g: Firewalls, Oracle
Connection Manager, and SQL*Plus .... od_odsc_a12_it_enus • Oracle Database 10g: SQL Fundamentals I and II
• Oracle Database 11g: Introduction to Oracle and SQL in
New Features for Administrators Release 2 Oracle Database 10g .................................................216104_ENG
SQL Functions in Oracle Database 10g ..................216206_ENG
Oracle Database 11g Release 2: Displaying Multiple Table Data and Using
Installation and Oracle Restart ................ od_onft_a01_it_enus Set Operators in Oracle Database 10g ...................216164_ENG
Oracle Database 11g Release 2: Group and Datetime Functions in
ASM, Storage and Partitioning Oracle Database 10g .................................................216205_ENG
Enhancements ............................................. od_onft_a02_it_enus Subqueries and Hierarchical Queries in
Oracle Database 11g Release 2: Oracle Database 10g .................................................223292_ENG
Oracle Partitioning and Regular Expressions and User Access
Security Features ....................................... od_onft_a03_it_enus in Oracle Database 10g .............................................223293_ENG
Oracle Database 11g Release 2: Creating and Managing Tables and
Using Change Management Solutions ... od_onft_a04_it_enus Constraints in Oracle Database 10g .......................223294_ENG
Oracle Database 11g Release 2: Database Objects in Oracle Database 10g ............223295_ENG
Intelligent Infrastructure Managing Database Objects
Enhancements ............................................ od_onft_a05_it_enus in Oracle Database 10g .............................................223296_ENG
Oracle Database 11g Release 2: Manipulating Data in Oracle Database 10g ..........223297_ENG
Diagnosability Enhancements ................. od_onft_a06_it_enus
Oracle Database 11g Release 2: • Oracle Database 10g: Programming with PL/SQL I

Introduction to PL/SQL ..............................................216518_ENG Control and Storage Structures Release 2 ............249296_ENG

Using PL/SQL with an Oracle Server ......................216530_ENG Oracle Database 10g:
Using Control Structures ..........................................217616_ENG Users and Security Release 2 ..................................249297_ENG
Using Composite Data Types ...................................216540_ENG Oracle Database 10g: Managing
Explicit Cursors and Exception Errors ....................216554_ENG Schema Objects and Data Release 2 .....................249298_ENG
Creating Stored Procedures and Functions ..........216563_ENG Oracle Database 10g: The
SQL*Loader and PL/SQL Release 2 ........................249299_ENG
• Oracle Database 10g: Developing PL/SQL Program Units Oracle Database 10g: Oracle Net
Services and Shared Servers Release 2 ...............249300_ENG
PL/SQL Packages .......................................................216687_ENG Oracle Database 10g: Monitoring
Oracle-Supplied Packages and Maintenance Release 2 ....................................249301_ENG
and DBMS_SCHEDULER ..........................................216700_ENG Oracle Database 10g: Managing
Managing Dependencies .........................................216717_ENG Undo Data and Lock Conflicts Release 2 ...............249302_ENG
Manipulating Large Objects in PL/SQL ..................216725_ENG Oracle Database 10g: Managing
PL/SQL Triggers .........................................................216739_ENG Backup and Recovery Release 2 ............................249303_ENG
Dynamic SQL and Metadata ....................................218842_ENG
• Oracle Database 10g: New Features ENTERPRISE DATABASE SYSTEMS

Oracle Database 10g: New Installation
SYSTEMS AND DATABASE DESIGN
and Configuration Features ......................................210040_ENG
New Data Loading Features ....................................210050_ENG • Database Design
New Automatic Management Features .................210057_ENG An Overview of Database Design .............................78565_ENG
Oracle Database 10g: New Resource, The Database Design Methodology .........................78580_ENG
Scheduling, and Task-Management Features ......210074_ENG
Oracle Database 10g: • Database Fundamentals
New Space Management Features ........................210086_ENG An Introduction to Database Systems .....................80740_ENG
Oracle Database 10g: New Storage Features ......210095_ENG Relational Databases ..................................................80751_ENG
Oracle Database 10g: New Tuning, Database Data Management .....................................80761_ENG
Performance-monitoring, and
Analysis Features ......................................................220637_ENG
Oracle Database 10g: ENTERPRISE DATABASE SYSTEMS
New Backup and Recovery Features .....................220638_ENG
Oracle Database 10g: Using Flashback .................220639_ENG MICROSOFT SQL SERVER 2008
Oracle Database 10g: New Features in
Security and Software Maintenance .....................220640_ENG
Oracle Database 10g: • Microsoft SQL Server 2008: Implementation and Maintenance
New Features in VLDB Support ...............................220641_ENG SQL Server 2008 Installation ................ md_mcim_a01_it_enus
Oracle Database 10g: SQL Server 2008 Instance
Miscellaneous New Features ..................................220642_ENG and Database Configuration ................ md_mcim_a02_it_enus
SQL Server 2008
• Oracle Database 10g: Administration Workshop I Release 2
Security Management .......................... md_mcim_a03_it_enus
Oracle Database 10g: SQL Server 2008
Installing Oracle Database 10g Release 2 .............249293_ENG Database Management ........................ md_mcim_a04_it_enus
Oracle Database 10g: SQL Server 2008
Creating Databases Release 2 ................................249294_ENG Data Management ................................. md_mcim_a05_it_enus
Oracle Database 10g: SQL Server 2008 Database
Database Interfaces Release 2 ...............................249295_ENG Monitoring and Performance .............. md_mcim_a06_it_enus
Oracle Database 10g: Database SQL Server 2008 Backups,

Restores, and Database Snapshots ... md_mcim_a07_it_enus • Microsoft SQL Server 2005: Implementation and Maintenance
SQL Server 2008 High Availability
and Disaster Recovery .......................... md_mcim_a08_it_enus Installing SQL Server 2005 ........................................234620_ENG
Configuring SQL Server 2005 ...................................234633_ENG
• Microsoft SQL Server 2008: Database Development Creating and Implementing Database
Objects in SQL Server 2005 ......................................234647_ENG
Creating and Implementing Database Retrieving Data and Running Queries
Objects in SQL Server 2008 .................. md_msdd_a01_it_enus in SQL Server 2005 .....................................................234661_ENG
Creating and Modifying Table and Index SQL Server 2005 Messaging
Partitions in SQL Server 2008 ............... md_msdd_a02_it_enus and Querying Tools ....................................................234686_ENG
Running Queries and Manipulating Data Managing and Maintaining
in SQL Server 2008 ................................. md_msdd_a03_it_enus SQL Server 2005 Databases .....................................234704_ENG
Performing Advanced Query Techniques SQL Server 2005 Database
in SQL Server 2008 ................................. md_msdd_a04_it_enus Performance and Optimization ................................234718_ENG
Creating and Implementing Programming Monitoring and Diagnosing Database
Objects in SQL Server 2008 .................. md_msdd_a05_it_enus Problems in SQL Server 2005 ...................................234730_ENG
Querying and Managing XML SQL Server 2005 High Availability
Data in SQL Server 2008 ....................... md_msdd_a06_it_enus and Disaster Recovery ..............................................234771_ENG
Using SQL Server 2008 Messaging, SQL Server 2005 Backup and Restores ..................234927_ENG
Full-Text Search, Scripts,
and Track Changes ................................ md_msdd_a07_it_enus • Microsoft SQL Server 2005: Infrastructure Design
Gathering Performance
Data in SQL Server 2008 ....................... md_msdd_a08_it_enus Designing a Database Server
Infrastructure for SQL Server 2005 .........................236740_ENG
• Microsoft SQL Server 2008: Business Intelligence Designing Security for a Database
Development and Maintenance Server Infrastructure for SQL Server 2005 ............236752_ENG
Designing the Physical Database for
Implementing SQL Server 2008 SQL Server 2005 .........................................................236765_ENG
Integration Services ............................. md_mqbm_a01_it_enus Designing a Database Server High
Configuring SQL Server 2008 Integration Availability Solution for SQL Server 2005 ...............236779_ENG
Services Packages ............................... md_mqbm_a02_it_enus Designing a Database Failover Solution
Deploying SQL Server 2008 for SQL Server 2005 ...................................................236789_ENG
Integration Services Packages .......... md_mqbm_a03_it_enus Designing a Database Server Data Recovery
Managing SSIS Packages Solution for SQL Server 2005 ...................................236970_ENG
in SQL Server 2008 ................................ md_mqbm_a10_it_enus
Implementing SQL Server 2008 • Microsoft SQL Server 2005: Database Maintenance
Reporting Services Solutions ............. md_mqbm_a04_it_enus
Deploying and Delivering SQL Server Optimizing SQL Server 2005 Performance .............237852_ENG
2008 Reporting Services Reports ....... md_mqbm_a05_it_enus Optimizing a Database Data Recovery
Maintaining SQL Server 2008 Plan for SQL Server 2005 ..........................................237864_ENG
Reporting Services ............................... md_mqbm_a06_it_enus Monitoring and Maintaining a
Implementing SQL Server 2008 Database in SQL Server 2005 ...................................237874_ENG
Analysis Services Solutions ................ md_mqbm_a07_it_enus Managing Data Between
Querying Cubes and Working with Servers and Databases ............................................238143_ENG
Data Mining in SSAS ............................ md_mqbm_a08_it_enus Managing and Maintaining Database
Managing SQL Server 2008 Security in SQL Server 2005 .....................................238510_ENG
Analysis Services Solutions ................ md_mqbm_a09_it_enus Managing Database Data in a SQL
Server 2005 Environment ..........................................237888_ENG
ENTERPRISE DATABASE SYSTEMS • Microsoft SQL Server 2005: Designing Database Solutions
MICROSOFT SQL SERVER 2005 Designing an Application Solution

for SQL Server 2005 ...................................................256066_ENG Mentoring 1Z0-051 Oracle Database 11g:
Designing Database Objects ...................................256067_ENG SQL Fundamentals I ...................................................... mnt1z0051
Programming with SQL Server 2005 .......................256068_ENG Mentoring 1Z0-050 Oracle Database 11g:
Using XML ...................................................................256069_ENG New Features for Administrators ............................... mnt1z0050
CLR Integration ...........................................................256162_ENG Mentoring 1Z0-052 Oracle Database 11g:
Database Testing and Code Management ............256268_ENG Administration I ............................................................. mnt1z0052
Developing Applications that Use Mentoring 1Z0-053 Oracle Database 11g:
SQL Server Support Services ..................................256270_ENG Administration II ............................................................ mnt1z0053
Developing Applications that Use SQL Mentoring 70-432 TS: Microsoft
Server Business Intelligence Services ...................256269_ENG SQL Server 2008, Implementation
Database Deployment and Data Distribution ........256271_ENG and Maintenance ............................................................ mnt70432
Mentoring 70-433 TS: Microsoft
• Microsoft SQL Server 2005: SQL Server 2008, Database Development .................. mnt70433
Designing and Optimizing Data Access
Designing Access to SQL Server Data ...................256868_ENG ENTERPRISE DATABASE SYSTEMS
Designing Efficient Application Access .................256869_ENG
Designing Queries in SQL 2005 ................................256870_ENG TEST PREPS
Designing a SQL Server 2005 Cursor Strategy ......256871_ENG
Designing a SQL Server 2005
Transaction Strategy .................................................256872_ENG
• Test Preps
SQL Server 2005 Error Handling Techniques ........256873_ENG TestPrep 1Z0-051 Oracle Database 11g:
Optimizing Query Performance SQL Fundamentals I ................................. od_osfd_a01_tp_enus
and Index Strategies .................................................256874_ENG TestPrep 1Z0-050 Oracle Database 11g:
Optimizing Storage in SQL Server 2005 ..................256875_ENG New Features for Administrators .......................TP1Z0050_ENG
Scaling Applications and TestPrep 1Z0-047 Oracle
Resolving Performance Issues ................................256999_ENG Database SQL Expert ...........................................TP1Z0047_ENG
TestPrep 1Z0-043 Oracle Database 10g:
ENTERPRISE DATABASE SYSTEMS Administration II ....................................................TP1Z0043_ENG
TestPrep 70-444 PRO: Optimizing and
MENTORING ASSETS Maintaining a Database Administration
Solution by Using Microsoft SQL Server 2005 ...TP70444_ENG
TestPrep 70-443 PRO: Designing a
• Mentoring Assets Database Server Infrastructure by
Using Microsoft SQL Server 2005 ........................TP70443_ENG
Mentoring 70-431 TS: Microsoft TestPrep 70-431 TS: Microsoft SQL Server 2005 -
SQL Server 2005 - Implementation Implementation and Maintenance ......................TP70431_ENG
and Maintenance ............................................................ mnt70431 TestPrep 1Z0-042 Oracle Database 10g:
Mentoring 70-443 PRO: Designing a Administration I Release 2 ............................. TP1Z0042R2_ENG
Database Server Infrastructure by TestPrep 1Z0-040 Oracle Database 10g:
Using Microsoft SQL Server 2005 ................................ mnt70443 New Features for Administrators .......................TP1Z0040_ENG
Mentoring 70-444 PRO: Optimizing and TestPrep 1Z0-052 Oracle Database 11g:
Maintaining a Database Administration Administration I ...................................... od_oaws_a01_tp_enus
Solution by Using Microsoft SQL Server 2005 ........... mnt70444 TestPrep 70-432 TS: Microsoft SQL Server 2008,
Mentoring 1Z0-040 Oracle Database 10g: Implementation and Maintenance ..... md_mcim_a01_tp_enus
New Features for Administrators ............................... mnt1z0040 TestPrep 70-433 TS: Microsoft SQL Server 2008,
Mentoring 1Z0-042 Oracle Database 10g: Database Development ....................... md_msdd_a01_tp_enus
Administration I ............................................................. mnt1z0042 TestPrep 1Z0-053 Oracle Database 11g:
Mentoring 1Z0-043 Oracle Database 10g: Administration II ......................................od_oawt_a01_tp_enus
Administration II ............................................................ mnt1z0043
Mentoring 1Z0-047 Oracle Database SQL Expert .... mnt1z0047

ENTERPRISE DATABASE SYSTEMS Oracle Application Server 10g:

Administration I Express Guide Volume III ...... _pc_eg_orc016
EXPRESS GUIDES Oracle Application Server 10g:
Administration I Express Guide Volume IV ...... _pc_eg_orc017
OracleAS 10g: Enterprise Identity
• Oracle Express Guide Series Management Express Guide Volume II ............ _pc_eg_orc019
OracleAS 10g: Enterprise Identity
Oracle 11i Order to Cash Fundamentals
Management Express Guide Volume III .......... _pc_eg_orc020
Express Guide Volume I ...................................... _pc_eg_444471
OracleAS Portal 10g: Build Corporate Portals
Oracle 11i/2.6 Implement Oracle Workflow
Express Guide Volume II ..................................... _pc_eg_orc021
OracleAS Portal 10g: Build Portlets with
PL/SQL Express Guide Volume II ....................... _pc_eg_orc022
Express Guide Volume II ..................................... _pc_eg_444478
Oracle Discoverer Administrator 10g:
Develop an EUL Express Guide Volume I ......... _pc_eg_orc010
Express Guide Volume III ................................... _pc_eg_444479
Oracle Discoverer Administrator 10g:
Oracle 11i/2.6 Implement Oracle Workflow
Develop an EUL Express Guide Volume II ....... _pc_eg_orc018
Oracle 11i Project Foundation Fundamentals
Express Guide Volume I ...................................... _pc_eg_444469 ENTERPRISE RESOURCE PLANNING
Oracle 11i System Administrator Fundamentals SYSTEMS
Oracle 11i Project Foundation Fundamentals ORACLE 11I
Oracle 11i System Administrator Fundamentals
Express Guide Volume II ..................................... _pc_eg_444477 • Oracle 11i E-Business Suite: Essentials for Implementers
Oracle Database 10g: New Features Overview
Express Guide ....................................................... _pc_eg_orc001 Oracle 11i E-Business Suite: Introduction .............232548_ENG
Oracle Database 10g: 2 Day DBA Oracle 11i E-Business Suite: Multi-Org ..................232549_ENG
Express Guide ....................................................... _pc_eg_orc002 Oracle 11i E-Business Suite: Flexfields ..................232550_ENG
Oracle Database 10g: SQL Fundamentals I Oracle 11i E-Business Suite:
Express Guide ....................................................... _pc_eg_orc003 System Administration ..............................................232551_ENG
Oracle Database 10g: SQL Fundamentals II Oracle 11i E-Business Suite: Workflow, Alerts,
Express Guide ....................................................... _pc_eg_orc004 and Daily Business Intelligence ..............................232552_ENG
Oracle Database 10g: Oracle Database 10g:
New Features for Administrators
• Oracle 11i E-Business Suite:
Express Guide ....................................................... _pc_eg_orc005 System Administrator Fundamentals
Oracle Database 10g: Administration Oracle 11i: Function Security and Data Security ..234037_ENG
Workshop II Express Guide ................................ _pc_eg_orc007 Oracle 11i: Roles, Delegated Administration,
Oracle Application Server 10g: New Features for Registration, and Auditing ........................................234038_ENG
Administrators Express Guide ........................... _pc_eg_orc008 Oracle 11i: Concurrent Elements .............................234039_ENG
OracleAS Discoverer 10g: Create Quearies Oracle 11i: Profile Options, DBA Duties,
and Reports Express Guide ................................ _pc_eg_orc012 and Printer Management ..........................................234040_ENG
Oracle Application Server 10g: Administration I Oracle 11i: Personalization of Forms
Express Guide Volume I ...................................... _pc_eg_orc009 and OA Framework Pages ........................................234041_ENG
OracleAS 10g: Enterprise Identity Management Oracle 11i: Oracle Workflow ....................................234043_ENG
Express Guide Volume I ...................................... _pc_eg_orc011 Oracle 11i: System Monitoring and
OracleAS Portal 10g: Build Corporate Portals Troubleshooting in OAM ...........................................234044_ENG
Express Guide Volume I ...................................... _pc_eg_orc013
OracleAS Portal 10g: Build Portlets with • Oracle 11i: Project Foundation Fundamentals
PL/SQL Express Guide Volume I ........................ _pc_eg_orc014
Oracle Application Server 10g: Oracle 11i: Project Management
Administration I Express Guide Volume II ....... _pc_eg_orc015 and Projects Integration ...........................................238819_ENG

Oracle 11i: Organization, Period, and Calendar SAP R/3 Release 4.6 Fundamentals ..........................15110_ENG
Definitions in Oracle Projects ..................................238828_ENG
Oracle 11i: Resource and Role Management .......238838_ENG • SAP Overview for Project Teams
Oracle 11i: Oracle Projects Security
Model and Page Layouts ..........................................238847_ENG SAP Overview .............................................................234171_ENG
Oracle 11i: Oracle Projects mySAP Finance Modules .........................................234268_ENG
and Task Definition I ..................................................238856_ENG mySAP Logistics Modules ........................................234277_ENG
Oracle 11i: Oracle Projects mySAP ERP Architecture .........................................234278_ENG
and Task Definition II ................................................238857_ENG SAP R/3 Administration .............................................234279_ENG
Oracle 11i: User-Defined Attributes, Planning and Implementing SAP Projects .............234280_ENG
Implementation Options, and Utilization .................238858_ENG SAP NetWeaver .........................................................234281_ENG
Oracle 11i: Organization
• SAP ABAP Programming Fundamentals
Forecasting and Integration .....................................238869_ENG
ABAP Fundamentals .................................................235539_ENG
• Oracle 11i: Navigate Oracle Applications ABAP Programming I ................................................235540_ENG
Oracle 11i: Using the Navigator, ABAP Programming II ...............................................235541_ENG
Forms, and Online Help .............................................242461_ENG
Oracle 11i: Concurrent Processing, ENTERPRISE RESOURCE PLANNING
Requests, Profiles, and Forms .................................242480_ENG
SYSTEMS
ENTERPRISE RESOURCE PLANNING EXPRESS GUIDES

SYSTEMS
• Oracle Express Guide Series
SAP
Oracle Application Server 10g R2:
Administration I Express Guide Volume I ......... _pc_eg_444497
• Overview of SAP for Project Teams Oracle Application Server 10g R2:
Overview of SAP Solutions ......................sa_ospt_a01_it_enus Administration I Express Guide Volume II ....... _pc_eg_444498
Financial Accounting with SAP ...............sa_ospt_a02_it_enus
SAP Logistics Modules .............................sa_ospt_a03_it_enus WEB DESIGN
SAP ERP Architecture ...............................sa_ospt_a04_it_enus
SAP Administration ...................................sa_ospt_a05_it_enus WEB SITE DESIGN - PRINCIPLES
SAP Project Planning
and Implementation ...................................sa_ospt_a06_it_enus
SAP NetWeaver Platform .........................sa_ospt_a07_it_enus • Designing and Hosting a Web Site
Web Development Fundamentals ....... wd_dshw_a01_it_enus
ENTERPRISE RESOURCE PLANNING Internet Site Development ................... wd_dshw_a02_it_enus
SYSTEMS Web 2.0 Fundamentals .......................... wd_dshw_a03_it_enus
SAP R/3 RELEASE 4.6 WEB DESIGN
• Moving to SAP R/3 Release 4.6 MACROMEDIA

Navigating SAP R/3 Release 4.6 ..................................7198_ENG
Using SAP R/3 Release 4.6 ...........................................7202_ENG • Macromedia Flash 8
Introduction to the features of Flash 8 ...................234939_ENG
• Overview of SAP R/3 Release 4.6
Using Text and Components in Flash 8 ..................234940_ENG
Animation in Flash 8 ..................................................234941_ENG

ActionScript, Sound, and Video in Flash 8 .............234942_ENG • Overview of SAP R/3 Release 4.6
Workflow, Navigation, and Publishing in Flash 8 .234943_ENG
SAP R/3 Release 4.6 Fundamentals ..........................15110_ENG
• Macromedia Dreamweaver 8: Website Development
• SAP Overview for Project Teams
Setting up a Site and Adding
Content in Dreamweaver 8 .......................................237336_ENG SAP Overview .............................................................234171_ENG
Adding Links, Images, and Flash mySAP Finance Modules .........................................234268_ENG
Objects in Dreamweaver 8 .......................................237337_ENG mySAP Logistics Modules ........................................234277_ENG
Tables, Accessibility, and mySAP ERP Architecture .........................................234278_ENG
Standards in Dreamweaver 8 ..................................237338_ENG SAP R/3 Administration .............................................234279_ENG
Reusing Content in Dreamweaver 8 .......................237339_ENG Planning and Implementing SAP Projects .............234280_ENG
Creating Interactive Web SAP NetWeaver .........................................................234281_ENG
Pages in Dreamweaver 8 .........................................237340_ENG
Working with Cascading Style • SAP ABAP Programming Fundamentals
Sheets in Dreamweaver 8 ........................................237341_ENG ABAP Fundamentals .................................................235539_ENG
Site Testing and Maintenance ABAP Programming I ................................................235540_ENG
in Dreamweaver 8 .......................................................237342_ENG ABAP Programming II ...............................................235541_ENG
WEB DESIGN ENTERPRISE RESOURCE PLANNING

MICROSOFT FRONTPAGE SYSTEMS
EXPRESS GUIDES
• Microsoft Office XP: Beginning FrontPage 2002
FrontPage 2002 Basics ..............................................114938_ENG • Oracle Express Guide Series
Enhancing and Managing Web Sites
with FrontPage 2002 ..................................................114955_ENG
Administration I Express Guide Volume I ......... _pc_eg_444497
WEB DESIGN Administration I Express Guide Volume II ....... _pc_eg_444498
ADOBE
WEB DESIGN
• Adobe PhotoShop CS4 WEB SITE DESIGN - PRINCIPLES
Photoshop CS4: Getting Started .............. at_pcsf_a01_it_enus
Photoshop CS4: Beyond the Basics ....... at_pcsf_a02_it_enus • Designing and Hosting a Web Site
• Adobe Illustrator CS4 Web Development Fundamentals ....... wd_dshw_a01_it_enus

Internet Site Development ................... wd_dshw_a02_it_enus
Illustrator CS4: Getting Started ..................at_icsf_a01_it_enus Web 2.0 Fundamentals .......................... wd_dshw_a03_it_enus
Illustrator CS4: Beyond the Basics ...........at_icsf_a02_it_enus
• Adobe InDesign CS4 WEB DESIGN

Adobe InDesign CS4: Fundamentals .......at_idcs_a01_it_enus MACROMEDIA
• Adobe Dreamweaver CS4
• Macromedia Flash 8
Setting up a Site and Adding
Content in Dreamweaver CS4 .................. at_dcsf_a01_it_enus Introduction to the features of Flash 8 ...................234939_ENG

Using Text and Components in Flash 8 ..................234940_ENG Setting up a Site and Adding
Animation in Flash 8 ..................................................234941_ENG Content in Dreamweaver CS4 .................. at_dcsf_a01_it_enus
ActionScript, Sound, and Video in Flash 8 .............234942_ENG Adding Links and Images
Workflow, Navigation, and Publishing in Flash 8 .234943_ENG in Dreamweaver CS4 ................................. at_dcsf_a02_it_enus
Tables, Accessibility, and Standards
• Macromedia Dreamweaver 8: Website Development in Dreamweaver CS4 ................................. at_dcsf_a03_it_enus
Reusing Content in Dreamweaver CS4 .. at_dcsf_a04_it_enus
Setting up a Site and Adding Creating Interactive Web Pages
Content in Dreamweaver 8 .......................................237336_ENG in Dreamweaver CS4 ................................. at_dcsf_a05_it_enus
Adding Links, Images, and Flash Cascading Style Sheets
Objects in Dreamweaver 8 .......................................237337_ENG in Dreamweaver CS4 ................................. at_dcsf_a06_it_enus
Tables, Accessibility, and Dreamweaver CS4 Site Maintenance
Standards in Dreamweaver 8 ..................................237338_ENG and Advanced Concepts .......................... at_dcsf_a07_it_enus
Reusing Content in Dreamweaver 8 .......................237339_ENG
Creating Interactive Web • Adobe Flash CS4
Pages in Dreamweaver 8 .........................................237340_ENG
Working with Cascading Style Introduction to Adobe
Sheets in Dreamweaver 8 ........................................237341_ENG Flash CS4 Professional .............................. at_fcsf_a01_it_enus
Site Testing and Maintenance Drawing and Working
in Dreamweaver 8 .......................................................237342_ENG with Images in Flash CS4 ........................... at_fcsf_a02_it_enus
Using Flash CS4 Libraries,
Text, and Components ............................... at_fcsf_a03_it_enus
WEB DESIGN Animation in Flash CS4 .............................. at_fcsf_a04_it_enus
ActionScript and Multimedia
MICROSOFT FRONTPAGE in Flash CS4 .................................................. at_fcsf_a05_it_enus
Workflow and Adobe Integration
• Microsoft Office XP: Beginning FrontPage 2002 in Flash CS4 .................................................. at_fcsf_a06_it_enus
Creating Navigation and Publishing Movies
FrontPage 2002 Basics ..............................................114938_ENG in Flash CS4 .................................................. at_fcsf_a07_it_enus
Enhancing and Managing Web
Sites with FrontPage 2002 ........................................114955_ENG • Adobe AIR for Flash Developers
Adobe AIR for Flash Developers ............. at_aafd_a01_it_enus
WEB DESIGN
• Adobe Fireworks CS4
ADOBE
Adobe Fireworks CS4: Fundamentals .... at_fwcs_a01_it_enus
• Adobe PhotoShop CS4 • Adobe Captivate 4
Photoshop CS4: Getting Started .............. at_pcsf_a01_it_enus Adobe Captivate 4 ..................................... at_capv_a01_it_enus
Photoshop CS4: Beyond the Basics ....... at_pcsf_a02_it_enus
• Adobe Reader 9
• Adobe Illustrator CS4
Adobe Reader 9 .........................................at_rean_a01_dt_enus
Illustrator CS4: Getting Started ..................at_icsf_a01_it_enus
Illustrator CS4: Beyond the Basics ...........at_icsf_a02_it_enus • Adobe Acrobat 9
Adobe Acrobat 9: Fundamentals ............ at_adan_a01_it_enus
• Adobe InDesign CS4
Adobe InDesign CS4: Fundamentals .......at_idcs_a01_it_enus • Adobe Flash CS3
Introduction to the Features
• Adobe Dreamweaver CS4
of Flash CS3 ................................................. at_fcst_a01_it_enus

Drawing and Working with Symbols in Adobe Acrobat 8 ..................................at_adab_a01_dt_enus

in Flash CS3 .................................................. at_fcst_a02_it_enus Editing and Reviewing
Using Text and Components in Adobe Acrobat 8 ..................................at_adab_a02_dt_enus
in Flash CS3 .................................................. at_fcst_a03_it_enus Forms and Document Security
Animation in Flash CS3 .............................. at_fcst_a04_it_enus in Adobe Acrobat 8 ...................................at_adab_a03_dt_enus
ActionScript, Sound, and Video Advanced Features of
in Flash CS3 .................................................. at_fcst_a05_it_enus Adobe Acrobat 8 ......................................at_adab_a04_dt_enus
Workflow and Program Integration
in Flash CS3 .................................................. at_fcst_a06_it_enus • Adobe Reader 8.0
Creating Navigation and Publishing Movies
in Flash CS3 .................................................. at_fcst_a07_it_enus Using Adobe Reader 8 .............................at_adar_a01_dt_enus
• Adobe Dreamweaver CS3 WEB DESIGN

Setting up a Site and Adding Content
in Dreamweaver CS3 ................................. at_dcst_a01_it_enus SCRIPTING AND WEB LANGUAGES
Adding Links, Images, and Flash Objects
in Dreamweaver CS3 ................................. at_dcst_a02_it_enus • JavaScript Fundamentals
Tables, Accessibility, and Standards
in Dreamweaver CS3 ................................. at_dcst_a03_it_enus JavaScript Language Basics .................... sl_jasc_a01_it_enus
Reusing Content in Dreamweaver CS3 .. at_dcst_a04_it_enus JavaScript: Objects and
Creating Interactive Web Pages Object-oriented ........................................... sl_jasc_a02_it_enus
in Dreamweaver CS3 ................................. at_dcst_a05_it_enus JavaScript: Functions and
Cascading Style Sheets Regular Expressions ................................... sl_jasc_a03_it_enus
in Dreamweaver CS3 ................................. at_dcst_a06_it_enus JavaScript: Browser
Dreamweaver CS3 Site Maintenance Scripting Fundamentals ............................. sl_jasc_a04_it_enus
and Advanced Concepts .......................... at_dcst_a07_it_enus JavaScript: Advanced Browser
Scripting and DHTML ................................. sl_jasc_a05_it_enus
• Adobe Photoshop CS3
• Introduction to XML: Language Basics
Photoshop CS3 Basics .............................. at_pcst_a01_it_enus
Selections and Layers XML Language Basics ................................................70151_ENG
in Photoshop CS3 ....................................... at_pcst_a02_it_enus Style Sheets and Links ................................................70152_ENG
Advanced Tools in Photoshop CS3 ......... at_pcst_a03_it_enus
Photoshop CS3 Animation • JavaScript Client-Side Scripting
and Automation .......................................... at_pcst_a04_it_enus
JavaScript: Language Basics ..................................115406_ENG
• Adobe Illustrator CS3 JavaScript: Scripting .................................................115427_ENG
Getting Started with Illustrator CS3 ..........at_icst_a01_it_enus • DHTML Basics

Coloring Objects and Using Brushes
in Illustrator CS3 ...........................................at_icst_a02_it_enus DHTML and Cascading Style Sheets ......................110402_ENG
Manipulating Objects in Illustrator CS3 ...at_icst_a03_it_enus Making Content Dynamic with DHTML ..................109372_ENG
Using Type and Symbols
• Advanced XML
in Illustrator CS3 ...........................................at_icst_a04_it_enus
Importing and Tracing Images, and Applying Effects Structuring XML .........................................................213606_ENG
in Illustrator CS3 ...........................................at_icst_a05_it_enus Advanced Schemas ..................................................215282_ENG
Exporting and Printing Artwork Transforming and Formatting XML .........................213612_ENG
in Illustrator CS3 ...........................................at_icst_a06_it_enus Querying, Navigating, and Linking XML Data .......213638_ENG
XML APIs .....................................................................213609_ENG
• Adobe Acrobat 8.0 Extending XML ...........................................................213614_ENG
Creating and Working with PDFs

IT BUSINESS ITIL V3 Foundation Syllabus v4.2:

ITIL and the Service Lifecycle ....................ib_itlu_a01_it_enus
IT BUSINESS ITIL V3 Foundation Syllabus V4.2:
Service Strategy Fundamentals .................ib_itlu_a02_it_enus
ITIL V3 Foundation Syllabus v4.2:
• ITIL v3 Intermediate: Operational Support & Analysis Service Strategy Processes .......................ib_itlu_a03_it_enus
ITIL® V3 OSA: Introduction to
Service Design Fundamentals ....................ib_itlu_a04_it_enus
Operational Support and Analysis ...........ib_iosa_a01_it_enus
Service Design Processes ..........................ib_itlu_a05_it_enus
Event Management ....................................ib_iosa_a02_it_enus
Service Transition Processes
Incident Management ................................ib_iosa_a03_it_enus
and Principles .................................................ib_itlu_a06_it_enus
ITIL® V3 OSA: Incident
Management Interactions .........................ib_iosa_a04_it_enus
Service Operation Principles
and Functions ................................................ib_itlu_a07_it_enus
Request Fulfillment .....................................ib_iosa_a05_it_enus
ITIL® V3 OSA: Request Fulfillment Process
Service Operation Processes .....................ib_itlu_a08_it_enus
Interfaces and Challenges ........................ib_iosa_a06_it_enus
Continual Service Improvement
Problem Management ...............................ib_iosa_a07_it_enus
Fundamentals ................................................ib_itlu_a09_it_enus
ITIL® V3 OSA: Problem Management Process
Interfaces and Challenges ........................ib_iosa_a08_it_enus • Moving from Technical Professional to Management
Access Management .................................ib_iosa_a09_it_enus Management Development for
ITIL® V3 OSA: Introduction to the Technical Professionals ............................................ MGMT0121
Service Desk ................................................ib_iosa_a10_it_enus Communication Skills for
ITIL® V3 OSA: Service Desk Successful Management .......................................... MGMT0122
Metrics and Outsourcing ...........................ib_iosa_a11_it_enus Process Management Skills ..................................... MGMT0123
ITIL® V3 OSA: Introduction Leadership Development for
to Functions .................................................ib_iosa_a12_it_enus Technical Professionals ............................................ MGMT0124
ITIL® V3 OSA: Function Activities ...........ib_iosa_a13_it_enus Strategies for Transitioning into Management ...... MGMT0125
ITIL® V3 OSA: Technology and Transitioning From Technical
Implementation Considerations ...............ib_iosa_a14_it_enus Professional to Management ................................... MGMT0120
From Technical Professional to
• ITIL® V3 Overview Leadership Simulation ................................................MGMT012S
ITIL® V3 Overview: • Managing Technical Professionals
Creating a Service Culture ......................ib_ovvw_a01_it_enus
ITIL® V3 Overview: Introduction Understanding Technical Professionals ................. MGMT0291
to the ITIL® V3 Framework ......................ib_ovvw_a02_it_enus Attracting, Motivating, and Retaining
ITIL® V3 Overview: Technical Professionals ............................................ MGMT0292
Certification and Benefits ........................ib_ovvw_a03_it_enus Models for Managing Technical Professionals .... MGMT0293
Developing Career Plans for Your
• Strategic IT Planning Technical Professionals ............................................ MGMT0294
Managing Technical Professionals Simulation ..... MGMT0290
Setting the Stage for IT Success ................................ STGY0221
Strategic Decision Making ........................................... STGY0222 • Technical Support Agent Skills
IT Challenges: Present and Future .............................. STGY0223
Strategic IT Planning Simulation ................................. STGY0220 The Contact Center and Technical Support Agent ..CUST0161
Technical Support Essentials ......................................CUST0162
• IT Infrastructure Library (ITIL) v3 Foundation Syllabus v4.2 Assessing Customer Behavior ....................................CUST0163

Technical Support Agent Survival Skills ....................CUST0164 IT BUSINESS

Technical Support Agent Skills Simulation ...............CUST0160
MENTORING ASSETS
• Internal Consulting for the Technical Professional
The Technical Professional as Internal Consultant CONS0131 • Mentoring Assets
Creating Effective Contracts ....................................... CONS0132
Using Data as a Technical Mentoring ITIL V3 Operational
Professional Consultant ............................................... CONS0133 Support and Analysis .................................................. mntitv3osa
Resistance and Technical Mentoring ITIL V3 Foundation (ITV3F) ............................mntitv3f
Professional Consultants ............................................. CONS0134
• Customer Service Representative, Professionalism PROJECT EFFECTIVENESS
The Customer Service PROJECT MANAGEMENT CURRICULUM

Representative (CSR) ..............................cust_06_a01_bs_enus
Support Center Services
and Work Environment ...........................cust_06_a02_bs_enus
• PRINCE2® 2009 Foundation
Team and Customer Relationships .......cust_06_a03_bs_enus Overview of Project Management
(PRINCE2: 2009-aligned) ............................ ib_prin_a01_it_enus
• Customer Service Representative, Skills Project Organization, Planning and Risk
Customer Interactions ............................cust_07_a01_bs_enus (PRINCE2: 2009-aligned) ............................ ib_prin_a02_it_enus
Communication Skills ..............................cust_07_a02_bs_enus Project Quality, Change and Progress
Conflict, Stress, and (PRINCE2: 2009-aligned) ............................ ib_prin_a03_it_enus
Time Management ...................................cust_07_a03_bs_enus Starting Up, Initiating and Directing a Project
• Customer Service Representative, Process Controlling, Managing and Closing a Project
Customer Service Processes Tailoring PRINCE2 to a Project Environment
and Procedures ........................................cust_08_a01_bs_enus (PRINCE2: 2009-aligned) ............................ ib_prin_a06_it_enus
Quality in a Support Center ....................cust_08_a02_bs_enus
Support Center Tools, • Project Management for Non-Project Managers
Technologies and Metrics .....................cust_08_a03_bs_enus
Dealing with Irrational Customers Project Management Fundamentals .....proj_01_a01_bs_enus
and Escalating Complaints .....................cust_08_a04_bs_enus Transitioning into a
Project Management Role ......................proj_01_a02_bs_enus
• Writing Skills for Technical Professionals Initiating and Planning a Project ............proj_01_a03_bs_enus
Managing a Project ..................................proj_01_a04_bs_enus
Writing for Technical Professionals: Troubleshooting and
Preparation and Planning .........................ib_wstp_a01_it_enus Closing the Project ...................................proj_01_a05_bs_enus
Writing for Technical Professionals: Project Management for
Effective Writing Techniques ..................ib_wstp_a02_it_enus Non-Project Managers Simulation ............................. PROJ001A
Managing Projects without Direct Authority ._pc_bi_pmbi001
Ensuring Management Buy-In on a Project ..._pc_bi_pmbi002
IT BUSINESS Managing Conflict in Project Teams ..............._pc_bi_pmbi003
Managing Scope on a Project .........................._pc_bi_pmbi004
TEST PREPS Weighing the Costs of Project Change ..........._pc_bi_pmbi005
Managing Vendor Relationships ......................_pc_bi_pmbi006
• Test Preps Anticipating and Solving Problems
as a Project Champion ......................................._pc_bi_pmbi007
TestPrep ITIL V3 Foundation (ITV3F) ...................TPITV3F_ENG Addressing Stakeholder Conflicts ..................._pc_bi_pmbi008
Portfolios, Programs, and Projects:

What’s the Difference? ......................................_pc_bi_pmbi009 Defining and Sequencing

Controlling Project Cost ....................................._pc_bi_pmbi010 Project Activities .......................................proj_08_a01_bs_enus
Mitigating Risks when Improving Processes ._pc_bi_pmbi011 Estimating Activity
Handling a Change Request ........................... _pc_ch_pmch001 Resources and Durations ........................proj_08_a02_bs_enus
Scope Definition Tools and Techniques ...... _pc_ch_pmch002 Developing and Controlling the
Ethics and Risks: Why They Matter Project Schedule ......................................proj_08_a03_bs_enus
in Project Success ........................................... _pc_ch_pmch003
Project Management Essentials ..................... _pc_ch_lach041 • Project Cost Management
(PMBOK® Guide - Fourth Edition-aligned)
• Project Management Foundations (PRINCE2-aligned)
Estimating and Budgeting
Overview of Project Managing a Project Costs .............................................proj_09_a01_bs_enus
PRINCE2-aligned Project .........................proj_04_a01_bs_enus Controlling Costs .......................................proj_09_a02_bs_enus
Project Planning and Controlling a
PRINCE2-aligned Project .........................proj_04_a02_bs_enus • Project Quality Management
Managing Quality and Risk in a (PMBOK® Guide - Fourth Edition-aligned)
PRINCE2-aligned Project .........................proj_04_a03_bs_enus
Initial and Ongoing Processes in a Project Quality Planning ..........................proj_10_a01_bs_enus
PRINCE2-aligned Project .........................proj_04_a04_bs_enus Quality Assurance and Quality Control .proj_10_a02_bs_enus
Controlling, Managing and Closing a
PRINCE2-aligned Project .........................proj_04_a05_bs_enus • Project Human Resource Management
Techniques for Managing a (PMBOK® Guide - Fourth Edition-aligned)
Planning Project Human Resources ......proj_11_a01_bs_enus
• Project Management Essentials - Managing Project Human Resources ...proj_11_a02_bs_enus
Planning and Managing Project
Human Resources Simulation .................................... PROJ011A
Managing Projects
within Organizations .................................proj_05_a01_bs_enus • Project Communications Management
Project Management Overview .............proj_05_a02_bs_enus (PMBOK® Guide - Fourth Edition-aligned)
Project Management Process Groups ..proj_05_a03_bs_enus
Stakeholders and the Communication
• Project Integration Management Management Plan ....................................proj_12_a01_bs_enus
Processes for Managing
Project Communications .........................proj_12_a02_bs_enus
Integrated Initiation and Planning .........proj_06_a01_bs_enus Communicating Effectively with
Integrated Project Execution, Project Stakeholders Simulation ................................ PROJ012A
Monitoring, and Control ...........................proj_06_a02_bs_enus
Integrated Project Change • Project Risk Management
Control and Close ......................................proj_06_a03_bs_enus (PMBOK® Guide - Fourth Edition-aligned)
• Project Scope Management Risk Management Planning ....................proj_13_a01_bs_enus

Identifying Project Risks ..........................proj_13_a04_bs_enus
Performing Risk Analysis .........................proj_13_a02_bs_enus
Project Requirements and Risk Response, Monitor, and Control ....proj_13_a03_bs_enus
Defining Scope ..........................................proj_07_a01_bs_enus
Create Work Breakdown Structure .......proj_07_a02_bs_enus • Project Procurement Management
Monitoring and Controlling (PMBOK® Guide - Fourth Edition-aligned)
Project Scope ............................................proj_07_a03_bs_enus
Planning Project Procurement ...............proj_14_a01_bs_enus
• Project Time Management Managing Procurements .........................proj_14_a02_bs_enus
(PMBOK® Guide - Fourth Edition-aligned) • Code of Ethics and Professional Conduct

(PMI® Standard-aligned) TestPrep Certified Associate in Project Management

(CAPM) PMBOK Guide Fourth
The Role of Ethics in Edition Aligned ......................................pm_capm_a01_tp_enus
Project Management ...............................proj_15_a01_bs_enus TestPrep Project Management Professional
Core PMI® Values and (PMP) PMBOK Guide Fourth
Ethical Standards ......................................proj_15_a02_bs_enus Edition Aligned ..........................................pm_proj_a01_tp_enus
• Program Management Overview • Mentoring Assets
Introduction to Program Management .proj_16_a01_bs_enus Mentoring Project Management Professional
Program Life Cycle and (PMP) PMBOK Guide Fourth Edition Aligned .........mntpmp4ed
Benefits Management .............................proj_16_a02_bs_enus Mentoring Certified Associate in Project Management
(CAPM) PMBOK Guide Fourth Edition Aligned ....mntcapm4ed
• Managing Software Project Outsourcing Mentoring PRINCE2: Foundation ............................. mntprince2f
Making the Right Outsourcing Decision ................232192_ENG
Planning the Outsourcing Deal ................................232202_ENG PROJECT EFFECTIVENESS
The Outsourcing Project ...........................................232209_ENG
Determining Project Quality TEAM BUILDING CURRICULUM
Standards and Milestones ........................................232224_ENG
Measuring Project Outsourcing Success .............232292_ENG
• Optimizing Your Performance on a Team
• Strategic Project Management for IT Projects
Being an Effective Team Member .......team_02_a01_bs_enus
Strategic Planning and Positioning for IT Projects ..PROJ0361 Establishing Team Goals
Strategic Approaches to Managing IT Projects .......PROJ0362 and Responsibilities ...............................team_02_a02_bs_enus
Estimating the IT Project Work Effort .........................PROJ0363 Elements of a Cohesive Team ...............team_02_a03_bs_enus
IT Project Leadership, Authority & Accountability ..PROJ0364 Effective Team Communication ............team_02_a04_bs_enus
Managing Multiple IT Projects ....................................PROJ0365 Using Feedback to Improve
Cost Management and IT Project Trade-offs ...........PROJ0366 Team Performance .................................team_02_a05_bs_enus
Strategic Project Management for Power and Politics in Matrixed Teams ........ _pc_ch_mgch002
IT Projects Simulation ...................................................PROJ0360
Final Exam: Strategic Project Management • Leading Teams
for IT Projects ..............................................................FE0014_eng
Leading Teams: Launching
• Project Management for IT Professionals a Successful Team .................................team_03_a01_bs_enus
Leading Teams: Establishing Goals,
Introduction to IT Project Management ....................PROJ0351 Roles, and Guidelines .............................team_03_a02_bs_enus
Functions of IT Project Managers ..............................PROJ0352 Leading Teams: Developing the
The Life Cycle of an IT Project .....................................PROJ0353 Team and its Culture ..............................team_03_a03_bs_enus
Managing the Execution and Control Leading Teams: Building
of IT Projects ..................................................................PROJ0354 Trust and Commitment ...........................team_03_a04_bs_enus
Managing Efficiencies of IT Projects .........................PROJ0355 Leading Teams: Fostering Effective
Project IT Management Simulation - Communication and Collaboration .......team_03_a05_bs_enus
The Early Stages ............................................................PROJ0350 Leading Teams: Motivating
Project IT Management Simulation - and Optimizing Performance ................team_03_a06_bs_enus
Design to Rollout ........................................................... PROJ035S Leading Teams: Dealing
Final Exam: Project Management with Conflict .............................................team_03_a07_bs_enus
for IT Professionals ....................................................FE0013_eng Leading Teams: Managing
Virtual Teams ...........................................team_03_a08_bs_enus
• Test Prep Building Trust Incrementally ............................... _pc_bi_lsbi004
Inspiring your Team .............................................. _pc_bi_lsbi010
TestPrep PRINCE2: Foundation ............... ib_prin_a01_tp_enus
Support Your Leader ............................................_pc_bi_pfbi010

Choosing the Right Team Culture ....................._pc_ch_pfch006

Managing Communications in
a Virtual Team ....................................................._pc_bi_mgbi001
Developing Self-Sufficient Teams ................ _pc_ch_mgch001
Building and Leading Teams ............................ _pc_ch_lach023
• Making Teams Work: Capitalizing on Conflict

Team Conflict: The Seeds of Dissent .........................TEAM0211
Analyzing Workplace War Zones ..............................TEAM0212
Getting Past Clashes: Valuing Team Diversity .........TEAM0213
Conquering Conflict through Communication ..........TEAM0214
The Path to Peace and Harmony ...............................TEAM0215
Manager’s Performance Guide -
Team Conflict Skills ......................................................TEAM0216
Making Teams Work Simulation ................................TEAM0210
Using Conflicts to an
Organization’s Advantage ................................._pc_bi_mgbi002
Mediating Project Team Conflict ......................._pc_bi_pfbi006
Facilitating Work-related
Conflict Discussions ............................................._pc_bi_pfbi015
PROJECT EFFECTIVENESS
BUSINESS ANALYSIS
• Certified Business Analysis Professional

(CBAP™) - BABOK® Guide V2.0 aligned
Introduction to Business Analysis and
Essential Competencies .......................... ib_buap_a01_it_enus
Introduction to Business
Analysis Planning ..................................... ib_buap_a02_it_enus
Planning Business Analysis
Communication and Monitoring .............. ib_buap_a03_it_enus
Business Analysis
Requirements Elicitation .......................... ib_buap_a04_it_enus
Business Analysis Requirements
Management and Communication ......... ib_buap_a05_it_enus
Business Analysis:
Enterprise Analysis ................................... ib_buap_a06_it_enus
Business Analysis: Introduction to
Requirements Analysis ............................ ib_buap_a07_it_enus
Business Analysis: Verify and
Validate Requirements ............................. ib_buap_a08_it_enus
Business Analysis: Solution
Assessment and Validation ..................... ib_buap_a09_it_enus

DESKTOP SKILLS COURSEWARE Direct
DESKTOP COMPUTER SKILLS • Adobe Fireworks CS4
ADOBE Adobe Fireworks CS4: Fundamentals .... at_fwcs_a01_it_enus
• Adobe Captivate 4
• Adobe PhotoShop CS4
Adobe Captivate 4 ..................................... at_capv_a01_it_enus
Photoshop CS4: Getting Started .............. at_pcsf_a01_it_enus
Photoshop CS4: Beyond the Basics ....... at_pcsf_a02_it_enus • Adobe Reader 9
• Adobe Illustrator CS4 Adobe Reader 9 .........................................at_rean_a01_dt_enus
Illustrator CS4: Getting Started ..................at_icsf_a01_it_enus • Adobe Acrobat 9

Illustrator CS4: Beyond the Basics ......... `at_icsf_a02_it_enus
Adobe Acrobat 9: Fundamentals ............ at_adan_a01_it_enus
• Adobe InDesign CS4
• Adobe Flash CS3
Adobe InDesign CS4: Fundamentals .......at_idcs_a01_it_enus
Introduction to the Features
• Adobe Dreamweaver CS4 of Flash CS3 ................................................. at_fcst_a01_it_enus
Drawing and Working with Symbols
Setting up a Site and Adding Content in Flash CS3 .................................................. at_fcst_a02_it_enus
in Dreamweaver CS4 ................................. at_dcsf_a01_it_enus Using Text and Components
Adding Links and Images in Flash CS3 .................................................. at_fcst_a03_it_enus
in Dreamweaver CS4 ................................. at_dcsf_a02_it_enus Animation in Flash CS3 .............................. at_fcst_a04_it_enus
Tables, Accessibility, and Standards ActionScript, Sound, and Video
in Dreamweaver CS4 ................................. at_dcsf_a03_it_enus in Flash CS3 .................................................. at_fcst_a05_it_enus
Reusing Content in Dreamweaver CS4 .. at_dcsf_a04_it_enus Workflow and Program Integration
Creating Interactive Web Pages in Flash CS3 .................................................. at_fcst_a06_it_enus
in Dreamweaver CS4 ................................. at_dcsf_a05_it_enus Creating Navigation and Publishing Movies
Cascading Style Sheets in Flash CS3 .................................................. at_fcst_a07_it_enus
in Dreamweaver CS4 ................................. at_dcsf_a06_it_enus
Dreamweaver CS4 Site Maintenance • Adobe Dreamweaver CS3
and Advanced Concepts .......................... at_dcsf_a07_it_enus
Setting up a Site and Adding Content
• Adobe Flash CS4 in Dreamweaver CS3 ................................. at_dcst_a01_it_enus
Adding Links, Images, and Flash Objects
Introduction to in Dreamweaver CS3 ................................. at_dcst_a02_it_enus
Adobe Flash CS4 Professional .................. at_fcsf_a01_it_enus Tables, Accessibility, and Standards
Drawing and Working with Images in Dreamweaver CS3 ................................. at_dcst_a03_it_enus
in Flash CS4 .................................................. at_fcsf_a02_it_enus Reusing Content in Dreamweaver CS3 .. at_dcst_a04_it_enus
Using Flash CS4 Libraries, Creating Interactive Web Pages
Text, and Components ............................... at_fcsf_a03_it_enus in Dreamweaver CS3 ................................. at_dcst_a05_it_enus
Animation in Flash CS4 .............................. at_fcsf_a04_it_enus Cascading Style Sheets
ActionScript and Multimedia in Dreamweaver CS3 ................................. at_dcst_a06_it_enus
in Flash CS4 .................................................. at_fcsf_a05_it_enus Dreamweaver CS3 Site Maintenance
Workflow and Adobe Integration and Advanced Concepts .......................... at_dcst_a07_it_enus
in Flash CS4 .................................................. at_fcsf_a06_it_enus
Creating Navigation and Publishing Movies • Adobe Photoshop CS3
in Flash CS4 .................................................. at_fcsf_a07_it_enus
Photoshop CS3 Basics .............................. at_pcst_a01_it_enus
• Adobe AIR for Flash Developers Selections and Layers
in Photoshop CS3 ....................................... at_pcst_a02_it_enus
Adobe AIR for Flash Developers ............. at_aafd_a01_it_enus Advanced Tools in Photoshop CS3 ......... at_pcst_a03_it_enus

Photoshop CS3 Animation New Messaging and Collaboration Features

and Automation .......................................... at_pcst_a04_it_enus in Office 2010 ............................................mo_otnf_a02_dt_enus
Office 2010 Web Apps and New Publisher
• Adobe Illustrator CS3 and Mobile Features ...............................mo_otnf_a03_dt_enus
Getting Started with Illustrator CS3 ..........at_icst_a01_it_enus • Microsoft Office 2010 New Features for Users
Coloring Objects and Using Brushes Migrating from Office 2003
Manipulating Objects in Illustrator CS3 ...at_icst_a03_it_enus Word 2010, Excel 2010, and the
Using Type and Symbols New Office 2010 Interface ....................mo_nfum_a01_dt_enus
in Illustrator CS3 ...........................................at_icst_a04_it_enus Outlook 2010 and Collaboration
Importing and Tracing Images, and in Office 2010 ..........................................mo_nfum_a02_dt_enus
Applying Effects in Illustrator CS3 ............at_icst_a05_it_enus New Features for PowerPoint, Publisher,
Exporting and Printing Artwork and Access in Office 2010 ....................mo_nfum_a03_dt_enus
• Microsoft Office 2010: Beginning Word
• Adobe Acrobat 8.0
Getting Started with Word 2010 ..........mo_bwrd_a01_dt_enus
Creating and Working with PDFs
in Adobe Acrobat 8 ..................................at_adab_a01_dt_enus • Microsoft SharePoint 2010: New Features for End Users
Editing and Reviewing
in Adobe Acrobat 8 ..................................at_adab_a02_dt_enus SharePoint 2010 New
Forms and Document Security Features for End Users ......................... mo_nspe_a01_dt_enus
in Adobe Acrobat 8 ..................................at_adab_a03_dt_enus
Advanced Features
• Microsoft SharePoint 2010 for End Users
of Adobe Acrobat 8 ..................................at_adab_a04_dt_enus Getting Started with SharePoint 2010 mo_ospe_a01_dt_enus
Using SharePoint 2010
• Adobe Reader 8.0 with Office 2010 ...................................... mo_ospe_a02_dt_enus
Using Adobe Reader 8 .............................at_adar_a01_dt_enus
DESKTOP COMPUTER SKILLS
MICROSOFT OFFICE 2007
BEST PRACTICES FOR DESKTOP USERS
• Microsoft Office 2007: New Features
• Information Security Best Practices for Business Users New Features for End Users
Introduction to information security .......................216913_ENG in Microsoft Office 2007 ............................................239866_ENG
Operational information security ............................217983_ENG Microsoft Office Excel, PowerPoint,
Malicious code and information security ..............217043_ENG and Outlook 2007 ........................................................239874_ENG
Information security and the Internet ....................216960_ENG Microsoft Access 2007 and
Microsoft Publisher 2007 ..........................................239976_ENG
Sharing and Collaboration in Microsoft
DESKTOP COMPUTER SKILLS Office Enterprise 2007 ...............................................240019_ENG
MICROSOFT OFFICE 2010 • Microsoft Office 2007: Beginning Word

Getting Started with Word 2007 .........mo_bgwd_a01_dt_enus
• Microsoft Office 2010: New Features Working with Text and Paragraphs
in Word 2007 ..........................................mo_bgwd_a02_dt_enus
Office 2010 New Core Features .............mo_otnf_a01_dt_enus Structuring, Editing, Saving, and Opening

Documents in Word 2007 .....................mo_bgwd_a03_dt_enus Adding Multimedia and Animations to Presentations

Printing, Help, and Automated Formatting in PowerPoint 2007 ................................mo_bgpp_a03_dt_enus
Working with Documents • Microsoft Office 2007: Advanced PowerPoint
Creating Custom Slide Shows
• Microsoft Office 2007: Advanced Word in PowerPoint 2007 ................................mo_adpp_a01_dt_enus
Distributing Presentations
Advanced Formatting in Word 2007 ...mo_adwd_a01_dt_enus in PowerPoint 2007 ................................mo_adpp_a02_dt_enus
Advanced Document Navigation and
Document Reviews in Word 2007 ......mo_adwd_a02_dt_enus • Microsoft Office 2007: Beginning Outlook
Using Tables, Charts, and Graphics
in Word 2007 ..........................................mo_adwd_a03_dt_enus Getting Started with Outlook 2007 ........ mo_bgol_a01_dt_enus
Formatting and Managing E-mail
• Microsoft Office 2007: Word for the Power User in Outlook 2007 ........................................ mo_bgol_a02_dt_enus
Using the Calendar in Outlook 2007 ..... mo_bgol_a03_dt_enus
Advanced Data Manipulation Features Using Contacts, Tasks, Notes, and Customizing
in Word 2007 ..........................................mo_wdpu_a01_dt_enus the Interface in Outlook ................. 2007mo_bgol_a04_dt_enus
Advanced Document Features Completing Searches, Printing Items, and
in Word 2007 ..........................................mo_wdpu_a02_dt_enus Working with RSS Feeds
Collaborative Features in Outlook 2007 ......................................... mo_bgol_a05_dt_enus
in Word 2007 ..........................................mo_wdpu_a03_dt_enus
• Microsoft Office 2007: Advanced Outlook
• Microsoft Office 2007: Beginning Excel
Customizing Outlook 2007 and
Getting Started with Excel 2007 ........... mo_bgex_a01_dt_enus Using the Journal .................................... mo_adol_a01_dt_enus
Manipulating and Formatting Configuring Rules, Alerts, and Junk E-mail
Data and Worksheets ........................... mo_bgex_a02_dt_enus Settings in Outlook 2007 ......................... mo_adol_a02_dt_enus
Reviewing and Printing in Excel 2007 . mo_bgex_a03_dt_enus Working with SharePoint, Calendars,
Excel 2007 Formulas and Functions .... mo_bgex_a04_dt_enus and Forms in Outlook 2007 ..................... mo_adol_a03_dt_enus
Excel 2007 Charts, Pictures,
Themes, and Styles ............................... mo_bgex_a06_dt_enus • Microsoft Office 2007: Outlook for the Power User
• Microsoft Office 2007: Advanced Excel Data Security, Archiving, and Working Offline
in Outlook 2007 ........................................ mo_olpu_a01_dt_enus
Advanced Formatting in Excel 2007 .... mo_adex_a01_dt_enus Instant, Text, and Unified Messaging
Advanced Data Management in Outlook 2007 ........................................ mo_olpu_a02_dt_enus
in Excel 2007 ........................................... mo_adex_a02_dt_enus Business Contact Manager
Advanced Customization with Outlook 2007 .................................... mo_olpu_a03_dt_enus
in Excel 2007 ........................................... mo_adex_a03_dt_enus
• Microsoft Office 2007: Beginning Access
• Microsoft Office 2007: Excel for the Power User
Getting Started with Access 2007 .......mo_bgac_a01_dt_enus
Analyzing Data in Excel 2007 ............... mo_expu_a01_dt_enus Basic Access 2007 Tables ....................mo_bgac_a02_dt_enus
Protecting and Sharing Basic Access 2007 Forms .....................mo_bgac_a03_dt_enus
Excel 2007 Workbooks .......................... mo_expu_a02_dt_enus Queries and Reports in Access 2007 ..mo_bgac_a04_dt_enus
Exchanging Data with Excel 2007 ....... mo_expu_a03_dt_enus
• Microsoft Office 2007: Advanced Access
• Microsoft Office 2007: Beginning PowerPoint
Importing and Exporting Data and Data
Getting Started with PowerPoint 2007 mo_bgpp_a01_dt_enus Presentation in Access 2007 ................ mo_adax_a01_dt_enus
Adding Graphics to Presentations Advanced Data Management
in PowerPoint 2007 .................................mo_bgpp_a02_dt_enus in Access 2007 ........................................ mo_adax_a02_dt_enus

• Microsoft Office 2007: Access for the Power User Initiating Projects with
Project Server 2007 .............................. mo_psmp_a01_dt_enus
Programmability and Administration Planning Projects with
in Access 2007 ........................................mo_acpu_a01_dt_enus Project Server 2007 .............................. mo_psmp_a02_dt_enus
Database Administration Managing Resource Capacity in
in Access 2007 ........................................mo_acpu_a02_dt_enus Project Server 2007 .............................. mo_psmp_a03_dt_enus
Executing Projects with
• Microsoft Office 2007: Beginning Visio Project Server 2007 .............................. mo_psmp_a04_dt_enus
Creating Visio 2007 Diagrams .............. mo_bgvs_a01_dt_enus Monitoring, Controlling, and Closing
Enhancing and Customizing Diagrams Projects with Project Server 2007 ...... mo_psmp_a05_dt_enus
in Visio 2007 ............................................ mo_bgvs_a02_dt_enus
• Microsoft Office 2007: Outlook Web Access
Collaborating and Using Visio 2007
With Other Programs ............................ mo_bgvs_a03_dt_enus Using Outlook Web Access 2007 ........mo_otwa_a01_dt_enus
Outlook Web Access 2007
• Microsoft Office 2007: Beginning Project Advanced Features ...............................mo_otwa_a02_dt_enus
Creating and Designing a Project
• Microsoft Office Live Meeting 2007 for End Users
with Project 2007 .....................................mo_bgpr_a01_dt_enus
Specifying and Assigning Resources Attending a Microsoft Office 2007
in Project 2007 .........................................mo_bgpr_a02_dt_enus Live Meeting ........................................... mo_lmeu_a01_dt_enus
Tracking and Reporting Progress Hosting a Microsoft Office 2007
with Project 2007 .....................................mo_bgpr_a03_dt_enus Live Meeting ........................................... mo_lmeu_a02_dt_enus
• Microsoft Office 2007: Advanced Project
Advanced Customization with
MS Project 2007 ......................................mo_adpr_a01_dt_enus MICROSOFT OFFICE XP
Project Data Management and
Performance with MS Project 2007 .....mo_adpr_a02_dt_enus
• Microsoft Office XP - Advanced Access 2002
• Microsoft Office 2007: Publisher
Advanced Database Design in Access 2002 .........116022_ENG
Creating Customized Publications Advanced Database Features in Access 2002 .....116051_ENG
with Publisher 2007 ..................................mo_pblr_a01_dt_enus
Extending Publisher 2007 • Microsoft Office XP: Advanced Excel 2002
Beyond Publications ...............................mo_pblr_a02_dt_enus
Advanced Data Management in Excel 2002 ..........114461_ENG
• Microsoft Office SharePoint Server 2007 End User Advanced Data Manipulation and
Analysis in Excel 2002 ...............................................114635_ENG
SharePoint 2007 Essentials ......................................250450_ENG
Creating and Managing Personal Sites and • Microsoft Office XP: Advanced FrontPage 2002
Searches in SharePoint 2007 ...................................250463_ENG
Building and Modifying Web Sites
• Microsoft Office 2007: in FrontPage 2002 .......................................................115955_ENG
Collaborating, Communicating, and Sharing Information Enhancing and Publishing Web Sites
in FrontPage 2002 .......................................................115977_ENG
Microsoft Office 2007: Collaborating with
Groove and Communicator .................mo_ncmg_a01_dt_enus • Microsoft Office XP: Advanced Outlook 2002
Microsoft Office 2007: Sharing Information
Managing Outlook 2002 ............................................114389_ENG
with OneNote 2007 ................................mo_ncmg_a02_dt_enus
• Microsoft Office XP: Advanced PowerPoint 2002
• Microsoft Office Project Server 2007: Managing Projects

Customizing, Running, and Broadcasting Introduction to Access 2002 ....................................117147_ENG

PowerPoint 2002 Presentations ..............................116195_ENG Intermediate Access 2002 ........................................117172_ENG
PowerPoint 2002 Customization and
Office XP Integration .................................................116211_ENG • Microsoft Office XP: Beginning Excel 2002
• Microsoft Office XP: Advanced Word 2002 Basic Features of Excel 2002 ...................................115096_ENG
Optimizing Excel 2002 ................................................115117_ENG
Advanced Formatting and Navigation
in Word 2002 ...............................................................114968_ENG
Advanced Document Features in Word 2002 ........114983_ENG DESKTOP COMPUTER SKILLS
Collaborative Features in Word 2002 ......................115008_ENG
MICROSOFT WINDOWS 7
• Microsoft Office XP: Beginning FrontPage 2002
FrontPage 2002 Basics ..............................................114938_ENG • Microsoft Windows 7: First Look for End Users
Enhancing and Managing Web Sites Microsoft Windows 7:
with FrontPage 2002 ..................................................114955_ENG First Look for End Users .......................mw_mwfe_a01_dt_enus
• Microsoft Office XP: Beginning Outlook 2002 • Microsoft Windows 7: End User
Introducing Outlook 2002 ..........................................115146_ENG Getting Started with Windows 7 ......mw_mweu_a01_dt_enus
Setting up and Securing Windows 7 mw_mweu_a02_dt_enus
• Microsoft Office XP: Beginning PowerPoint 2002
Customizing Windows 7 .....................mw_mweu_a03_dt_enus
Creating Presentations using PowerPoint 2002 ...115027_ENG
• Microsoft Office XP: Beginning Word 2002 DESKTOP COMPUTER SKILLS
Creating Documents in Word 2002 .........................114325_ENG MICROSOFT WINDOWS XP

Working with Documents in Word 2002 .................114346_ENG FOR END USERS
• Microsoft Office XP:
Common Features Across Office Applications • Microsoft Windows XP: Getting Started
Common Features in Microsoft Office XP .............115172_ENG Introducing Windows XP ..........................................112615_ENG
• Microsoft Office XP: New Features for Advanced Users • Microsoft Windows XP - New Features
Office XP for the Advanced User ............................116275_ENG Windows XP: Fundamentals ....................................112553_ENG
Windows XP: Advanced ...........................................112554_ENG
• Microsoft Office XP: Beginning Visio 2002
• Microsoft Windows XP for Beginners
Creating Diagrams in Visio 2002 ..............................117077_ENG
Working with Diagrams in Visio 2002 .....................117090_ENG Getting Started with Microsoft Windows XP ........112949_ENG
Up and Running with Microsoft Windows XP .......112954_ENG
• Microsoft Office XP: New Office-wide Features
New Features Review of Microsoft Office XP ......116084_ENG DESKTOP COMPUTER SKILLS
• Microsoft Office XP: New Features for End-Users MICROSOFT OFFICE 2003
New and Enhanced Features for
End-Users in Office XP ..............................................116224_ENG • Microsoft Office 2003: New Features
• Microsoft Office XP: Beginning Access 2002 Microsoft Office 2003:

New Features for End Users .....................................117529_ENG Creating Basic Presentations

Microsoft Office 2003: using PowerPoint 2003 ...............................................121838_ENG
New Features for Outlook Users .............................126060_ENG Slide Layout and Design in PowerPoint 2003 ........123164_ENG
Microsoft Office 2003: New Applications ..............117531_ENG Using Visuals in PowerPoint 2003 Presentations .125933_ENG
Microsoft Office 2003: Finalizing PowerPoint 2003 presentations .............123167_ENG
New Features for Advanced Users .........................117530_ENG
• Microsoft Office 2003: Advanced PowerPoint
• Microsoft Office 2003: Getting Started
Customizing PowerPoint 2003 Presentations ........121956_ENG
Introduction to Microsoft Office 2003 .....................121587_ENG Preparing PowerPoint 2003 Presentations
Formatting and printing files in Office 2003 ...........121643_ENG for Effective Delivery .................................................125830_ENG
Running, Broadcasting, and Reviewing
• Microsoft Office 2003: Beginning Word PowerPoint 2003 Presentations ..............................124997_ENG
Settings, Customization, and Office 2003
Getting Started with Word 2003 ..............................112997_ENG Integration with PowerPoint 2003 ...........................121957_ENG
Working with text and paragraphs in Word 2003 .124981_ENG
Structuring, editing, saving, and opening • Microsoft Office 2003: Beginning Access
documents in Word 2003 ..........................................123383_ENG
Printing, Help, and Automated Getting Started with Access 2003 ...........................125937_ENG
Formatting in Word 2003 ...........................................116299_ENG Basic Access 2003 Tables ........................................125947_ENG
Working with Documents in Word 2003 .................112998_ENG Basic Access 2003 Forms .........................................125956_ENG
Working with Tables and Media Using Queries and Reports in Access 2003 ...........125964_ENG
Features in Word 2003 ..............................................116894_ENG Personalizing and Maintaining Access 2003 ........125984_ENG
• Microsoft Office 2003: Advanced Word • Microsoft Office 2003: Advanced Access
Advanced Formatting in Word 2003 ........................113095_ENG Enhancing Tables, Forms, and
Advanced Document Navigation in Word 2003 ....126778_ENG Reports in Access 2003 .............................................126934_ENG
Advanced Data Manipulation Advanced Querying in Access 2003 .......................126944_ENG
Features in Word 2003 ..............................................113114_ENG Working with Data and Presentation
Using Tables, Charts, and Graphs in Word 2003 ..126789_ENG in Access 2003 ............................................................126950_ENG
Advanced Document Features in Word 2003 ........121072_ENG Access 2003 and the Web ........................................126959_ENG
Collaborative Features in Word 2003 ......................113139_ENG Access 2003 Programmability .................................126965_ENG
Database Administration in Access 2003 ..............126973_ENG
• Microsoft Office 2003: Beginning Excel
• Microsoft Office 2003: Beginning Outlook
Basic Features of Excel 2003 ...................................113187_ENG
Printing and Collaborating in Excel 2003 ................122518_ENG Sending and Receiving Messages
Excel 2003 Formulas and Functions ........................113221_ENG in Outlook 2003 ...........................................................113430_ENG
Formatting Data in Excel 2003 ..................................119827_ENG Formatting and Managing Messages
Excel 2003 Chart and Multimedia Features ...........119828_ENG in Outlook 2003 ...........................................................128879_ENG
Scheduling events, Appointments, and meetings
• Microsoft Office 2003: Advanced Excel in Outlook 2003 ...........................................................128880_ENG
Using Task Lists, Contact Lists, and Notes
Advanced Customization in Excel 2003 ..................119829_ENG in Outlook 2003 ...........................................................128881_ENG
Advanced formatting in Excel 2003 .........................125656_ENG
Advanced Data Management in Excel 2003 ..........113262_ENG • Microsoft Office 2003: Advanced Outlook
Advanced Data Analysis in Excel 2003 ..................113309_ENG
Advanced Validation and Collaboration Customizing E-mail, Views, Navigation, and
in Excel 2003 ...............................................................121344_ENG E-mail Accounts in Outlook 2003 .............................131326_ENG
Advanced Data Exchange in Excel 2003 ................119748_ENG Tracking, Categorizing, Searching, and
Printing in Outlook 2003 ............................................131341_ENG
• Microsoft Office 2003: Beginning PowerPoint Configuring Rules, Alerts, and Junk Mail

Settings in Outlook 2003 ............................................113469_ENG Working with Code in FrontPage 2003 ...................122120_ENG
Sharing Folders, Schedules, and Contacts Importing and Working with Data
and Using SharePoint Data in Outlook 2003 ..........129976_ENG in FrontPage 2003 .......................................................121653_ENG
Enhancing Web Sites with Advanced
• Microsoft Office 2003: Outlook for the Power User FrontPage 2003 Features ..........................................122099_ENG
Administering Web Sites in FrontPage 2003 .........122100_ENG
Data Security in Outlook 2003 ..................................132613_ENG Using Windows SharePoint Services
Archiving and Storing Data, and Using IRM and FrontPage 2003 ...................................................131456_ENG
in Outlook 2003 ...........................................................206606_ENG
Working in Outlook 2003 from • Microsoft Office 2003: Publisher
Multiple Locations .....................................................132614_ENG
Newsreaders, Online Meetings, Instant Getting Started with Publisher 2003 .......................204924_ENG
Messaging, and Faxing Information Working with Text Boxes, Text, and Tables
in Outlook 2003 ...........................................................132615_ENG in Publisher 2003 ........................................................207503_ENG
Customizing Toolbars and Commands and Printing and Working with Graphics and Objects
Creating Forms in Outlook 2003 ...............................132616_ENG in Publisher 2003 ........................................................204925_ENG
Outlook 2003 and Business Contact Manager ......132617_ENG Working with E-mail and Web Sites
in Publisher 2003 ........................................................204927_ENG
• Microsoft Office 2003: Beginning Project Professional Working with Mail and Catalog Merges
in Publisher 2003 ........................................................207309_ENG
Creating and Defining a Project ..............................132490_ENG Advanced Design Techniques and Printing
Specifying and Assigning Resources .....................132510_ENG with Publisher 2003 ....................................................204928_ENG
Tracking and Reporting Progress using
Project Professional 2003 .........................................132504_ENG
• Microsoft Office 2003: Advanced Project Professional
MICROSOFT PROJECT 2002
Advanced Customization ..........................................132661_ENG
Sharing Project Data and Working with Macros .132659_ENG
Organizing and Managing Project Information ....205433_ENG • Microsoft Project 2002: Beginners
Working Collaboratively ...........................................201354_ENG
Enterprise Project Management .............................201357_ENG Getting Started with Project 2002 ...........................117545_ENG
Advanced Analysis of your Project ........................206372_ENG Up and Running with Project 2002 ..........................117554_ENG
Tracking and Reporting with Project 2002 .............117565_ENG
• Microsoft Office 2003: Visio for Beginners
• Microsoft Project 2002: Advanced
Creating Diagrams with Visio 2003 .........................132531_ENG
Developing Diagrams with Visio 2003 ....................132532_ENG Data Sources, Templates, and Customization
Visio 2003 and Other Programs ...............................132533_ENG in Project 2002 ............................................................117348_ENG
Workgroup, Collaboration, and Advanced Reporting Options
• Microsoft Office 2003: Beginning FrontPage in Project 2002 ............................................................117361_ENG
Getting Started with FrontPage 2003 ......................121449_ENG

Working with graphics, hyperlinks and tables DESKTOP COMPUTER SKILLS
in FrontPage 2003 .......................................................131714_ENG
Working with Web Sites in FrontPage 2003 ..........122475_ENG HOME USER: HOME AND
Organizing Content Using Templates and Frames PERSONAL FINANCE
in FrontPage 2003 .......................................................122481_ENG
Structuring and Publishing Web Sites
in FrontPage 2003 .......................................................122092_ENG • QuickBooks Pro 2009 Fundamentals
QuickBooks Pro 2009:
• Microsoft Office 2003: Advanced FrontPage
Getting Started ......................................... hp_iqbs_a01_dt_enus

DESKTOP COMPUTER SKILLS • Microsoft Internet Explorer 8: End User
HOME AND PERSONAL Internet Explorer 8: Basic Features ...... id_mcie_a01_dt_enus

Internet Explorer 8:
Advanced Features ................................. id_mcie_a02_dt_enus
• Home Networking with Microsoft Windows XP
Home Networking with Microsoft Windows XP .....66335_ENG DESKTOP COMPUTER SKILLS
• Home and Personal - Contains No Assessments MICROSOFT INTERNET EXPLORER 7
• Microsoft Internet Explorer 7: End User

Fundamentals of Internet Explorer 7 ......................250164_ENG
LOTUS NOTES 8 Customization and Security in
Internet Explorer 7 .....................................................250177_ENG
• Lotus Notes 8: New Features for End Users
Lotus Notes 8:
New Features for End Users .................... ia_lnnf_a01_dt_enus MICROSOFT INTERNET EXPLORER 6
• Lotus Notes 8: End User
• Microsoft Internet Explorer 6
Getting Started with
Lotus Notes 8 and Using Mail .................. ia_lteu_a01_dt_enus Fundamentals of Internet Explorer 6 ......................117246_ENG
Scheduling Events and Moving on with Internet Explorer 6 ........................117260_ENG
Managing Applications ............................. ia_lteu_a02_dt_enus
Working with Instant Messaging,
Contacts, and Blogs .................................. ia_lteu_a03_dt_enus DESKTOP COMPUTER SKILLS
Using Productivity Tools and Accessing
Lotus Notes 8 Remotely ............................ ia_lteu_a04_dt_enus SEAGATE CRYSTAL REPORTS
DESKTOP COMPUTER SKILLS • Crystal Reports XI: Report Writing Basics

Reporting Basics with Crystal Reports XI ..............234748_ENG
LOTUS NOTES 7 Managing Data and Distributing Reports
with Crystal Reports XI .............................................234758_ENG
• Lotus Notes 7: End User
Getting Started with Lotus Notes 7 and Mail ........233489_ENG DESKTOP COMPUTER SKILLS
Managing Mail, Instant Messaging, and Contacts
in Lotus Notes 7 ..........................................................233490_ENG MICROSOFT WINDOWS VISTA
Working with Databases, the Calendar, and
the To Do List in Lotus Notes 7 .................................233491_ENG • Microsoft Windows Vista: New Features for End Users
Using Lotus Notes 7 Remotely .................................233492_ENG
Windows Vista User Experience .............................242954_ENG
Windows Vista Security and
DESKTOP COMPUTER SKILLS Performance Improvements ....................................242964_ENG
MICROSOFT INTERNET EXPLORER 8 • Microsoft Windows Vista for the End User
Getting Started with Windows Vista ...mv_wveu_a01_it_enus

Work with Files, Programs, and Printing

in Windows Vista ....................................mv_wveu_a02_it_enus
Navigating the Web and System
Maintenance with Windows Vista .......mv_wveu_a03_it_enus

MENTORING ASSETS
• Mentoring Assets
Mentoring Word 2002 ............................................... mntwd2002c
Mentoring Excel 2002 .................................................mntex2002c
Mentoring Access 2002 ............................................ mntac2002c
Mentoring Outlook 2002 ..............................................mntol2002c
Mentoring PowerPoint 2002 ..................................... mntpp2002c
Mentoring Word 2002 Expert .................................. mntwd2002e
Mentoring Excel 2002 Expert ....................................mntex2002e
Mentoring Word 2003 ............................................... mntwd2003c
Mentoring Word 2003 Expert .................................. mntwd2003e
Mentoring Excel 2003 Expert ....................................mntex2003e
Mentoring Excel 2003 .................................................mntex2003c
Mentoring Access 2003 ............................................ mntac2003c
Mentoring PowerPoint 2003 ..................................... mntpp2003c
Mentoring Outlook 2003 ..............................................mntol2003c
Mentoring Using Word 2007 ......................................mntwd2007
Mentoring Using Excel 2007 ........................................mntex2007
Mentoring Using PowerPoint 2007 ............................mntpp2007
Mentoring Using Outlook 2007 .....................................mntol2007
Mentoring Using Access 2007 ....................................mntac2007
Mentoring 70-632 TS: Microsoft Office Project 2007,
Managing Projects ......................................................... mnt70632

TEST PREPS
• Test Preps
TestPrep Using Word 2007 ............................... TPWD2007_ENG
TestPrep Using Excel 2007 ................................. TPEX2007_ENG
TestPrep Using PowerPoint 2007 ......................TPPP2007_ENG
TestPrep Using Outlook 2007 ............................. TPOL2007_ENG
TestPrep Using Access 2007 .............................TPAC2007_ENG
TestPrep 70-632 TS: Microsoft Office
Project 2007, Managing Projects .........................TP70632_ENG

BUSINESS SKILLS COURSEWARE Direct
BUSINESS STRATEGY AND OPERATIONS Developing Project Charters and

Tracking Six Sigma Projects ................. oper_14_a02_bs_enus
OPERATIONS CURRICULUM
• Six Sigma Black Belt (2007 BOK): Measure
• Managing Customer-Driven Process Improvement Process Characteristics

for Six Sigma ............................................ oper_15_a01_bs_enus
Why Customer Driven? .................................................OPER0121 Data Collection and Measurement
Identifying What the Customer Wants .......................OPER0122 in Six Sigma ............................................. oper_15_a02_bs_enus
Translating Requirements into Process Goals .........OPER0123 Six Sigma Measurement Systems ....... oper_15_a03_bs_enus
Understanding Processes ............................................OPER0124 Basic Statistics and Graphical Methods
Implementing Improvements .......................................OPER0125 for Six Sigma ............................................ oper_15_a04_bs_enus
Managing Process Improvements ..............................OPER0126 Probability for Six Sigma ....................... oper_15_a05_bs_enus
Managing Customer-Driven Process Process Capability for Six Sigma ......... oper_15_a06_bs_enus
Improvement Simulation ................................................OPER0120
• Six Sigma Black Belt (2007 BOK): Analyze
• Lean Manufacturing
Correlation and Regression Analysis
Lean Logic .......................................................................OPER0151 in Six Sigma ............................................. oper_16_a01_bs_enus
Lean Value ......................................................................OPER0152 Multivariate Analysis and Attribute
Lean Techniques ............................................................OPER0153 Data Analysis in Six Sigma .................... oper_16_a02_bs_enus
Lean Strategies ..............................................................OPER0154 Hypothesis Testing Concepts and Tests
Final Exam: Lean Manufacturing ..............................FE0003_eng for Means in Six Sigma .......................... oper_16_a03_bs_enus
Tests for Variances and Proportions,
• Six Sigma Black Belt (2007 BOK): Enterprise-Wide Deployment ANOVA, and Chi-square Tests
in Six Sigma ............................................. oper_16_a04_bs_enus
Lean and Six Sigma ................................ oper_11_a01_bs_enus
Nonparametric Tests in
Six Sigma Projects and
Six Sigma Analysis ................................. oper_16_a05_bs_enus
the Black Belt Role ................................. oper_11_a02_bs_enus
Non-Statistical Analysis Methods
Six Sigma Leadership
and Change Management ..................... oper_11_a03_bs_enus
• Six Sigma Black Belt (2007 BOK): Improve
• Six Sigma Black Belt (2007 BOK):
Organizational Process Management and Measures Designing and Planning Experiments
Critical Requirements and Benchmarking Conducting Experiments and Analyzing Results
for Six Sigma ............................................. oper_12_a01_bs_enus in Six Sigma ............................................. oper_17_a02_bs_enus
Business Performance and Financial Improvement Methods and Implementation
Measures in Six Sigma .......................... oper_12_a02_bs_enus Issues in Six Sigma ................................. oper_17_a03_bs_enus
• Six Sigma Black Belt (2007 BOK): Team Management • Six Sigma Black Belt (2007 BOK): Control
Forming Project Teams Statistical Process Control (SPC)
for Six Sigma ............................................ oper_13_a01_bs_enus in Six Sigma ............................................. oper_18_a01_bs_enus
Motivation and Communication Non-Statistical Control Tools and Maintaining
in Six Sigma Teams ................................ oper_13_a02_bs_enus Controls in Six Sigma ............................. oper_18_a02_bs_enus
Managing Six Sigma Sustaining Improvements and Gains from
Team Performance ................................. oper_13_a03_bs_enus Six Sigma Projects .................................. oper_18_a03_bs_enus
• Six Sigma Black Belt (2007 BOK): Define • Six Sigma Black Belt (2007 BOK):
Using Voice of the Customer Design for Six Sigma (DFSS) Frameworks and Methodologies
Common Design for Six Sigma Methodologies,

Design for X, and Robust Design .......... oper_19_a01_bs_enus Metrics for Project Decisions ................ oper_06_a04_bs_enus
Special Design Tools in Design
for Six Sigma ............................................ oper_19_a02_bs_enus • Six Sigma Green Belt: Measure
• Fundamentals of Lean for Business Organizations Modeling and Analyzing Processes

Introduction to Lean for Service and Statistics and Probability
Manufacturing Organizations ............... oper_20_a01_bs_enus in Six Sigma ............................................. oper_07_a02_bs_enus
Data Classification and Collection
• Six Sigma: Champion Training in Six Sigma ............................................. oper_07_a03_bs_enus
Summarizing and Presenting Data
Introduction to Six Sigma in Six Sigma ............................................. oper_07_a04_bs_enus
for Champions ......................................... oper_03_a01_bs_enus Probability Distributions and
Six Sigma Process Improvement ......... oper_03_a02_bs_enus Measurement Systems Analysis
Six Sigma Projects and in Six Sigma ............................................. oper_07_a05_bs_enus
Project Teams ......................................... oper_03_a03_bs_enus Measuring Process Capability and
Managing and Deploying Six Sigma .... oper_03_a04_bs_enus Performance in Six Sigma ..................... oper_07_a06_bs_enus
• Certified Manager of Quality/Organizational Excellence • Six Sigma Green Belt: Analyze
Leadership ............................................... oper_04_a01_bs_enus Exploratory Data Analysis
Team Dynamics ....................................... oper_04_a02_bs_enus in Six Sigma ............................................. oper_08_a01_bs_enus
Developing and Deploying Introduction to Hypothesis Testing and
Strategic Plans ........................................ oper_04_a03_bs_enus Testing for Means in Six Sigma ............ oper_08_a02_bs_enus
Managerial Skills and Abilities ............. oper_04_a04_bs_enus Hypothesis Tests for Variances,
Communication Skills and Proportions, ANOVA, and Chi-Square
Project Management ............................. oper_04_a05_bs_enus in Six Sigma ............................................. oper_08_a03_bs_enus
Quality Systems, Models,
and Theories ............................................ oper_04_a06_bs_enus • Six Sigma Green Belt: Improve and Control
Problem-Solving and Process
Management Tools ................................. oper_04_a07_bs_enus Design of Experiments and Validation of
Measurement: Solutions in Six Sigma ............................ oper_09_a01_bs_enus
Assessment and Metrics ....................... oper_04_a08_bs_enus Statistical Process Control and Control
Customer-Focused Management ........ oper_04_a09_bs_enus Plans in Six Sigma .................................. oper_09_a02_bs_enus
Supply Chain Management ................... oper_04_a10_bs_enus Using Basic Control Charts
Training and Development .................... oper_04_a11_bs_enus in Six Sigma ............................................. oper_09_a03_bs_enus
• Six Sigma Green Belt: Six Sigma and the Organization • Six Sigma Foundations
Six Sigma and Lean Introduction to Six Sigma ...................... oper_10_a01_bs_enus
in the Organization .................................. oper_05_a01_bs_enus Are you listening to your customers
Design for Six Sigma (Role of VOC in Six Sigma) .................................. _pc_bi_ssbi001
in the Organization .................................. oper_05_a02_bs_enus Quick Wins in Six Sigma Implementation ........ _pc_bi_ssbi002
Six Sigma Versus TQM ....................................... _pc_bi_ssbi003
• Six Sigma Green Belt: Define Lean Inbound Transportation ............................ _pc_bi_ssbi004
Promoting Six Sigma in the Workplace ........... _pc_bi_ssbi005
Processes and Customer Analysis A Critical-to-quality Tree – What’s That? ........ _pc_bi_ssbi006
in Six Sigma Projects ............................. oper_06_a01_bs_enus Basic Measurement Concepts in Six Sigma ... _pc_bi_ssbi007
Basics of Six Sigma Does your Business Really Need
Projects and Teams ................................ oper_06_a02_bs_enus Six Sigma? ..........................................................._pc_ch_ssch001
Tools for Planning and Managing Identifying Candidates for Key
Six Sigma Project Opportunities .......... oper_06_a03_bs_enus Six Sigma Roles ..................................................._pc_ch_ssch002
Using Six Sigma Analysis Tools and

• Logistics Management Effective Critical Analysis of

Business Reports .................................................._pc_bi_pfbi004
Overview of Logistics Management ...........................OPER0321 Returning to Core Competencies ....................... _pc_bi_lsbi014
Inventory Management ................................................OPER0322 External Consultants Can Help ...................... _pc_ch_mgch004
Supply Chain Logistics Management .........................OPER0323 Competitive Awareness and Strategy ............ _pc_ch_lach022
• ISO 9000:2000 Overview • Leading and Implementing Sustainable
The Who, What & Why of ISO 9000:2000 ...................OPER0401
Green Business Strategies
Building a Quality Management System ....................OPER0402 Introduction to Green
Quality-minded Management ......................................OPER0403 Business and Sustainability ................... stgy_04_a01_bs_enus
Customer Satisfaction Through Green Business:
Resource Management ................................................OPER0404 Planning Sustainability Strategies ........ stgy_04_a02_bs_enus
Processes for Quality Products and Services ..........OPER0405 Green Business: Implementing
Continual Quality Improvement ...................................OPER0406 Sustainability Strategies ......................... stgy_04_a03_bs_enus
Steps for Successful ISO Registration .......................OPER0407
Transitioning from ISO 9000:1994 to • Strategic IT Planning
ISO 9001:2000 ..................................................................OPER0408
Setting the Stage for IT Success ................................ STGY0221
• Supply Chain Management Strategic Decision Making ........................................... STGY0222
IT Challenges: Present and Future .............................. STGY0223
The Fundamentals of Supply Chain Management ...OPER0501 Strategic IT Planning Simulation ................................. STGY0220
Supply Chain Management Strategies ......................OPER0502
Supply Chain Planning and • The Fundamentals of Globalization
Inventory Management ................................................OPER0503
Supply Chain Management and e-Business .............OPER0504 Globalization and Our Changing World ...................... STGY0351
Supply Chain Transportation and Facility Design ....OPER0505 Globalization and Your Company ................................ STGY0352
The Process of Globalizing a Product or Service ..... STGY0353
• Mentoring Asset Managing from a Global Viewpoint ............................ STGY0354
The Fundamentals of Globalization Simulation ......... STGY0350
Mentoring Six Sigma Green Belt (SSGB) ......................mntssgb Managing Expatriates’ Career Development ._pc_bi_mgbi011
The Etiquette of Cross-cultural Gift Giving ......_pc_bi_spbi015
• Test Prep
Evaluating Globalization Opportunities .......... _pc_ch_lach019
TestPrep Six Sigma Green
Belt Certification (SSGB) ...................................... TPSSGB_ENG
• Systems Thinking in the 21st Century
What is Systems Thinking? .......................................... STGY0401
BUSINESS STRATEGY AND OPERATIONS Building a Healthy System ........................................... STGY0402
Systems-thinking Models and Thinking Skills .......... STGY0403
STRATEGIC PLANNING CURRICULUM System Archetypes ....................................................... STGY0404
Redesigning Your Organization: Part 1 ....................... STGY0405
Redesigning Your Organization: Part II ...................... STGY0406
• Moving From an Operational Manager to a Strategic Thinker Taking Systems Thinking into Your Personal Life .... STGY0407
Thinking Strategically ............................. stgy_01_a01_bs_enus

Sustaining Competitive Advantage ....... stgy_01_a02_bs_enus BUSINESS STRATEGY AND OPERATIONS
The Imperatives of Innovation and
Leadership in Strategy ............................ stgy_01_a03_bs_enus MARKETING CURRICULUM
Planning and Implementing a
Business Strategy .................................... stgy_01_a04_bs_enus
Moving from an Operational Manager to
• Strategic Marketing in Action
a Strategic Thinker Simulation ................................... STGY001A Elements of Marketing Strategy ................................... MKT0201
Leading Outside the Organization ...................... _pc_bi_lsbi005 Analyzing the Market ..................................................... MKT0202

Competitive Factors in Strategic Marketing .............. MKT0203 • Fundamental Finance for non-Finance Professionals
Writing a Marketing Plan: Phase 1 .............................. MKT0204
Writing the Marketing Plan: Creative Strategy .......... MKT0205 The Principles of
Creating a Marketing Campaign .................................. MKT0206 Financial Management .............................. fin_01_a01_bs_enus
Marketing Management ................................................ MKT0207 The Basics of Budgeting ........................... fin_01_a02_bs_enus
Financial Analysis for Successful Marketing ............ MKT0208 Management of Cash Flows ..................... fin_01_a03_bs_enus
Advertising Costs, PR Pays ................................_pc_bi_spbi008 Financial Statements .................................. fin_01_a04_bs_enus
Sales and Marketing: Two Sides Increasing Cash Flow in Times of Need ..........._pc_bi_fabi003
of the Same Coin? ................................................_pc_bi_spbi011 What’s Your Gross Profit
Trade Show Marketing - Planning Ahead ......._pc_bi_spbi013 Margin Really Saying? ........................................._pc_bi_fabi006
Increasing Competitiveness Recognizing the Value of Intangible Assets ....._pc_bi_fabi007
through Collaboration ........................................_pc_ch_lsch006 Recession: How it Affects Business .................._pc_bi_fabi008
Depreciation Methods ...................................... _pc_ch_fach002
• Strategic Brand Management Using Financial Analysis for
Credit Decisions ................................................. _pc_ch_lach012
Introduction to Brand Management ............................ MKT0211
Building Brand Equity ..................................................... MKT0212 • Finance and Accounting Essentials for
Managing the Creative Elements of Brand ................ MKT0213 Non-financial Professionals
Promoting Your Brand to Consumers .......................... MKT0214
Evaluating Brand Effectiveness ................................... MKT0215 Principles of Accounting and Finance for
Managing and Maintaining Brand Equity ................... MKT0216 Non-financial Professionals ..................... fin_02_a01_bs_enus
Cash Flow Management Essentials for
• Online Branding Strategy Non-financial Professionals ..................... fin_02_a02_bs_enus
The Time Value of Money and
Introduction to Online Branding ................................... MKT0221 Investment Decisions for
The Online Branding Environment ............................... MKT0222 Non-financial Professionals ..................... fin_02_a03_bs_enus
Strategies for Building an Online Brand ..................... MKT0223 The Essentials of Budgeting for
Using Blogs to Attract Consumers ...................._pc_bi_spbi010 Non–financial Professionals ..................... fin_02_a04_bs_enus
Using Web Analytics to Increase Sales .........._pc_bi_spbi012 Financial Statements for
Using Online Strategies to Non-financial Professionals ..................... fin_02_a05_bs_enus
Accelerate Sales Performance ...................... _pc_ch_spch001 Analyzing Financial Statements for
Non-financial Professionals ..................... fin_02_a06_bs_enus
• Competitive Marketing Strategies Assessing Nonrecurring Items in Income Statements ..............
Competitive Strategies for a New Marketplace ........ MKT0231 ............................................. _pc_bi_fabi009
Surpassing the Competition .......................................... MKT0232 Deconstructing the Balance Sheet ..................._pc_bi_fabi010
• Product Management Essentials • Accounting Fundamentals
Introduction to Product Management ......................... MKT0241 Basic Accounting

Developing a New-product Strategy ........................... MKT0242 Principles and Framework ........................ fin_03_a01_bs_enus
Pricing and Profitability for Product Managers ......... MKT0243 The Accounting Equation
Designing Products to Fit the Channel ............._pc_bi_spbi005 and Financial Statements .......................... fin_03_a02_bs_enus
The Accounting Cycle
• Developing Marketing Strategy and Accrual Accounting ............................ fin_03_a03_bs_enus
Accounting Transactions
and Books of Account ................................ fin_03_a04_bs_enus
The Income Statement ............................... fin_03_a06_bs_enus
FINANCE, HUMAN RESOURCES AND
ADMINISTRATION • Accounting 101
FINANCE & ACCOUNTING CURRICULUM Accounting Fundamentals ...............................................FIN0121

Accrual Accounting Procedures ....................................FIN0122

Accounting Systems and Closing Activities ..................FIN0123 ADMINISTRATIVE SUPPORT

Accounting for Cash Control ............................................FIN0124 CURRICULUM
Accounting for Merchandising Businesses ..................FIN0125
Final Exam: Accounting 101 ......................................FE0004_eng
Accounting for Sales Returns ............................._pc_bi_fabi005 • Essential Skills for Administrative Support Professionals
• Practical Budgeting Skills for Business Administrative Professionals:

Representing Your Boss ............................ ad_01_a01_bs_enus
Creating and Analyzing an Operating Budget ...............FIN0161 Administrative Professionals:
The Ins and Outs of Capital Budgeting ...........................FIN0162 Common Administrative Support Tasks .. ad_01_a02_bs_enus
Effective Budget Management ........................................FIN0163 Administrative Professionals:
Maximizing Your Relationship
• Advanced Business Finance with Your Boss ............................................ ad_01_a03_bs_enus
Administrative Professionals:
Introduction to Advanced Finance .................................FIN0211
Interacting with Others .............................. ad_01_a04_bs_enus
Investment Project Analysis and Selection ..................FIN0212
Administrative Professionals:
Raising Capital and Financing Decisions .......................FIN0213
Putting Your Best Foot Forward ............... ad_01_a05_bs_enus
Managing Working Capital ..............................................FIN0214
Essential Skills for Administrative
Corporate Restructuring ...................................................FIN0215
Support Professionals Simulation ...................................AD001A
Financial Risk Management .............................................FIN0216
International Finance ........................................................FIN0217
Final Exam: Advanced Business Finance ...............FE0005_eng FINANCE, HUMAN RESOURCES AND
Outsourcing Financial Activities ........................_pc_bi_fabi001
ADMINISTRATION
• Accounting 102
HUMAN RESOURCES CURRICULUM
Accounting for Partnerships ............................................FIN0221
Accounting for Corporations ...........................................FIN0222 • Effective Hiring and Interviewing
Analyzing Cash Flow Statements ....................................FIN0223
Master Budgets .................................................................FIN0224 What to Consider When Hiring ..................hr_03_a01_bs_enus
Final Exam: Accounting 102 ......................................FE0006_eng Interviewing Effectively ..............................hr_03_a02_bs_enus
Choosing the Best Applicant .....................hr_03_a03_bs_enus
• Auditing: A Practical Approach Effective Hiring and Interviewing Simulation ................HR003A
Screening Applicants for
Introduction to Auditing ....................................................FIN0231
Emotional Intelligence ........................................ _pc_bi_hrbi012
Introduction to Internal Auditing .....................................FIN0232
Hiring Strategic Thinkers .................................. _pc_ch_lach011
Principles of Internal Auditing .........................................FIN0233
Guarding against Interviewing Biases ............. _pc_bi_hrbi003
Introduction to External Auditing ....................................FIN0234
Principles of External Auditing ........................................FIN0235 • HRCI Senior Professional in Human Resources (SPHR)
Using Audits to Help Prevent Business Fraud ._pc_bi_fabi002
Establishing the Role of HR’s Strategic Role in the Organization
the Audit Department ........................................ _pc_ch_fach001 (HRCI/SPHR - 2007-aligned) .......................hr_04_a01_bs_enus
Management of the HR Process
• Managerial Accounting (HRCI/SPHR - 2007-aligned) .......................hr_04_a02_bs_enus
Strategic Approaches to Workforce
Overview of Managerial Accounting .............................FIN0241
Planning and Employment
Managerial Decisions and Capital Budgeting ..............FIN0242
(HRCI/SPHR - 2007-aligned) ........................hr_04_a03_bs_enus
Managing for Asset Control .............................................FIN0243
Strategic Approaches to Human
Cost Accounting Decisions ..............................................FIN0244
Resource Development
(HRCI/SPHR - 2007-aligned) .......................hr_04_a04_bs_enus
FINANCE, HUMAN RESOURCES AND Strategic Approaches to Total Rewards
ADMINISTRATION (HRCI/SPHR - 2007-aligned) .......................hr_04_a05_bs_enus

Strategic Approaches to Labor Relations Devising an Effective

(HRCI/SPHR - 2007-aligned) .......................hr_04_a06_bs_enus Corporate Wellness Program ............................ _pc_bi_hrbi009
Strategic Approaches to Risk Management Surviving the Talent Crunch .............................._pc_ch_lsch007
(HRCI/SPHR - 2007-aligned) .......................hr_04_a07_bs_enus Addressing Attrition in
Final Exam: HRCI/SPHR High Performance Teams ................................._pc_ch_hrch001
(Senior Professional Human Resource) ..................FE0028_eng Preventing High Turnover Rates:
How to Keep the Best ........................................_pc_bi_mgbi008
• HRCI Professional in Human Resources (PHR) Disciplines of Organizational Learning:
Personal Mastery ................................................._pc_bi_pfbi011
Human Resources Fundamentals
(HRCI/PHR - 2007-aligned) .................................................HR0261 • Behavioral Interviewing
Strategic Management
(HRCI/PHR - 2007-aligned) .................................................HR0262 Building a Firm Foundation ................................................HR0211
Affirmative Action and the EEO Screening Applicants .........................................................HR0212
(HRCI/PHR - 2007-aligned) .................................................HR0263 Preparing for the Behavioral Interview ..........................HR0213
Employment Management Conducting the Behavioral-based Interview .................HR0214
(HRCI/PHR - 2007-aligned) .................................................HR0264 Preparing as the Interviewee ...........................................HR0215
Recruiting and Selecting Candidates Experiencing the Behavioral-based Interview ..............HR0216
(HRCI/PHR - 2007-aligned) .................................................HR0265 Behavioral Interviewing Simulation ................................HR0210
Offers, Contracts, and Exit from the Organization
(HRCI/PHR - 2007-aligned) .................................................HR0266 • Test Preps
Developing Employees
(HRCI/PHR - 2007-aligned) .................................................HR0267 TestPrep Professional in
Developing Human Resources Human Resources (PHR) 2007-aligned ........ TPPHR05ED_ENG
(HRCI/PHR - 2007-aligned) .................................................HR0268
Compensating Employees FINANCE, HUMAN RESOURCES AND
Programs to Benefit Employees
ADMINISTRATION
MENTORING ASSETS
Employment Relations
Sexual Harassment at Work • Mentoring Assets
Non-Unionized Workplaces Mentoring Professional in
(HRCI/PHR - 2007-aligned) .................................................HR0274 Human Resources (PHR) ...........................................mntphr05ed
Unionized Workplaces
MANAGEMENT AND LEADERSHIP
Health and Safety in the Workplace
MANAGEMENT CURRICULUM
Risk Assessment and Prevention
• Effectively Managing Top Performers
• Recruiting and Retention Strategies
Managing and
Recruiting Talent ..........................................hr_05_a01_bs_enus Rewarding Top Performers ..................mgmt_01_a01_bs_enus
Retaining Your Talent Pool .........................hr_05_a02_bs_enus Managing Top Performers
Creating a High-Retention Is Always Easy...Right? ....................................... _pc_bi_hrbi013
Organizational Culture Simulation ..................................HR005A Recognizing Natural Leaders ..........................._pc_ch_lsch001
Aligning Recruitment to Job Requirements .... _pc_bi_hrbi001
Fringe Benefits: Maintaining a • Advanced Management Skills
Competitive Hiring Advantage ........................... _pc_bi_hrbi004
Employer Branding .............................................. _pc_bi_hrbi007 Managing in a Global

Business Environment ..........................mgmt_02_a01_bs_enus • Effective Delegation

Managing Cross-Functions ..................mgmt_02_a02_bs_enus
Managing for High Performance ........mgmt_02_a03_bs_enus The Basics of Delegation .....................mgmt_07_a01_bs_enus
Managing Managers .............................mgmt_02_a04_bs_enus Delegation: the Personal Approach ...mgmt_07_a02_bs_enus
Managing Upward Relationships ........mgmt_02_a05_bs_enus Managing Delegation ............................mgmt_07_a03_bs_enus
Advanced Management Skills Simulation ..............MGMT002A Delegating Effectively Simulation ............................MGMT007A
Developing Adaptable Managers ...................._pc_bi_mgbi013 Developing Employees through Delegation .. _pc_ch_lach017
Assessing Employees for Delegating Appropriate Tasks .........................._pc_bi_mgbi007
Cultural Adaptability .......................................... _pc_ch_pfch001
Considering Key Features of a Policy • Facilitating Successfully
and Procedure Manual ....................................._pc_ch_hrch003 The Facilitator Role ................................mgmt_08_a01_bs_enus
Employee Engagement ................................... _pc_ch_mgch006 Facilitative Fundamentals:
Tools and Techniques ...........................mgmt_08_a02_bs_enus
• Moving into Management
Facilitating Meetings
Taking on a Management Role ............mgmt_03_a01_bs_enus and Work Groups ...................................mgmt_08_a03_bs_enus
Becoming a Manager: Facilitating Difficult Situations .............mgmt_08_a04_bs_enus
Responsibilities and Fears ...................mgmt_03_a02_bs_enus Facilitative Tools and Formats:
Becoming a Manager: Offering Options .....................................mgmt_08_a05_bs_enus
Leading and Communicating ...............mgmt_03_a03_bs_enus Facilitative Leadership ..........................mgmt_08_a06_bs_enus
A New Manager and Facilitating Successfully Simulation ........................MGMT008A
the Company’s Future ...........................mgmt_03_a04_bs_enus
Moving into a Management Role Simulation .........MGMT003A • The Essentials of Mentoring
Leadership and Management Simulation ...............MGMT003B Mentoring Effectively ............................mgmt_10_a01_bs_enus
Adopting the Appropriate Mentoring as a Manager ......................mgmt_10_a02_bs_enus
Management Style .......................................... _pc_ch_mgch005 Implementing a Mentoring
Program for the Organization ..............mgmt_10_a03_bs_enus
• Crucial Skills for Tomorrow’s Managers
Mentoring Strategies
Tomorrow’s for the 21st Century ...............................mgmt_10_a04_bs_enus
Managers’ Competencies ....................mgmt_04_a01_bs_enus Achieving Success:
Tomorrow’s Managers’ the Help of a Mentor .............................mgmt_10_a05_bs_enus
Development Tools ................................mgmt_04_a02_bs_enus Mentoring On-line ..................................mgmt_10_a06_bs_enus
Managing as Coach and Counselor ...mgmt_04_a03_bs_enus The Essentials of Mentoring Simulation .................MGMT010A
Managing as Project Champion ..........mgmt_04_a04_bs_enus
A Primer for Ensuring Accountability .mgmt_04_a05_bs_enus • Appraising Performance
Crucial Skills for Tomorrow’s Assessing Performance
Managers Simulation ..................................................MGMT004A Continuously ...........................................mgmt_11_a01_bs_enus
Performance Reviews ...........................mgmt_11_a02_bs_enus
• Problem Performance Management
Appraising Performance Simulation .......................MGMT011A
Problem Performance Prevention ......mgmt_05_a01_bs_enus Preparing for Your Performance Appraisal ......_pc_bi_pfbi017
Problem Performance Identification ..mgmt_05_a02_bs_enus Selecting the Appropriate
Problem Performance Improvement ..mgmt_05_a03_bs_enus Performance-appraisal Method ......................._pc_ch_hrch002
Addressing Problem Performance .....mgmt_05_a04_bs_enus
Avoiding Problem Performance Simulation ...........MGMT005A • Management Essentials
Dealing with Problem Performance Simulation ....MGMT005B Management Essentials:
Underperforming Employee - Now What? ...... _pc_bi_hrbi010 Directing Others .....................................mgmt_15_a01_bs_enus
Managing Performance .................................... _pc_ch_lach002 Management Essentials:
Delegating ...............................................mgmt_15_a02_bs_enus
• Using Change Process to Support Employees
Management Essentials:
Developing People ............................................. _pc_ch_lach013 Developing Your Direct Reports ..........mgmt_15_a03_bs_enus

Management Essentials: Confronting Strategies for Transitioning

Difficult Employee Behavior .................mgmt_15_a04_bs_enus to Technical Management ...................mgmt_19_a02_bs_enus
Management Essentials: Managing Technical Professionals ....mgmt_19_a03_bs_enus
Managing a Diverse Team ....................mgmt_15_a05_bs_enus
Management Essentials: Treating • Moving from Technical Professional to Management
Your Direct Reports Fairly ....................mgmt_15_a06_bs_enus
Management Essentials: Caring Management Development for
about Your Direct Reports ....................mgmt_15_a07_bs_enus Technical Professionals ............................................ MGMT0121
Managing Fairly .................................................._pc_bi_mgbi016 Communication Skills for
Successful Management .......................................... MGMT0122
• Managing Organizational Change Process Management Skills ..................................... MGMT0123
Leadership Development for
Managing Change: Technical Professionals ............................................ MGMT0124
Understanding Change .........................mgmt_13_a01_bs_enus Strategies for Transitioning into Management ...... MGMT0125
Managing Change: Building Transitioning From Technical
Positive Support for Change ................mgmt_13_a02_bs_enus Professional to Management ................................... MGMT0120
Managing Change: Dealing From Technical Professional to
with Resistance to Change ..................mgmt_13_a03_bs_enus Leadership Simulation ...............................................MGMT012S
Managing Change:
Sustaining Organizational Change ......mgmt_13_a04_bs_enus • 360-Degree Performance Appraisal
Communicating Properly during Layoffs .......... _pc_bi_hrbi005
Involving Employees in Corporate Change ....... _pc_bi_lsbi011 About 360-Degree Performance Feedback ............ MGMT0151
Developing People ............................................. _pc_ch_lach013 Elements of a 360-degree Performance Review ... MGMT0152
Delivering 360-Degree Performance Feedback .... MGMT0153
• Business Coaching Essentials 360-Degree Performance Appraisal Simulation .... MGMT0150
Business Coaching: • The Fundamentals of Business Crises Management

Getting Ready to Coach ........................mgmt_14_a01_bs_enus
Business Coaching: Preparing for Business Crises .................................. MGMT0171
Conducting Coaching Sessions ...........mgmt_14_a02_bs_enus Responding to Business Crises ................................ MGMT0172
Business Coaching: Recovering from Business Crises ............................ MGMT0173
Building the Coaching Relationship ....mgmt_14_a03_bs_enus Business Crisis Management Simulation ............... MGMT0170
Business Coaching: Is Your Company Prepared for a Crisis? ........._pc_bi_mgbi006
Using Different Coaching Styles .........mgmt_14_a04_bs_enus Demonstrating Accountability
The Art of Effective Coaching ............................. _pc_bi_lsbi018 in a Crisis Situation ............................................ _pc_ch_lach007
Coaching ............................................................. _pc_ch_lach024
• Managing Technical Professionals
• Talent Management Essentials Understanding Technical Professionals ................. MGMT0291
Talent Management: Basics ................mgmt_18_a01_bs_enus Attracting, Motivating, and Retaining
Talent Management: Planning ............mgmt_18_a02_bs_enus Technical Professionals ............................................ MGMT0292
Talent Management: Models for Managing Technical Professionals .... MGMT0293
Acquiring Talent .....................................mgmt_18_a03_bs_enus Developing Career Plans for Your
Talent Management: Technical Professionals ............................................ MGMT0294
Developing and Engaging Talent ........mgmt_18_a04_bs_enus Managing Technical Professionals Simulation ..... MGMT0290
Talent Management:
• Managing Contractors and Temporary Employees
Retaining Talent .....................................mgmt_18_a05_bs_enus
Attracting and Retaining Talent ...................... _pc_ch_lach021 Doing Business with Independent Contractors ..... MGMT0701
Hiring Temporary (Contingent) Employees ............. MGMT0702
• Technical Management Essentials Managing Contingent Employees ............................ MGMT0703
Transitioning from Technical Legal Pitfalls Regarding
Professional to Management ..............mgmt_19_a01_bs_enus Independent Contractors .......................................... MGMT0704

Working with Temporary Agencies ......................... MGMT0705 Leadership Essentials:

Hiring and Managing Contractors Simulation ....... MGMT0700 Leading Change .......................................lead_05_a07_bs_enus
Final Exam: Managing Contractors and Leadership Essentials: Creating Your
Temporary Employees ...............................................FE0009_eng Own Leadership Development Plan .....lead_05_a08_bs_enus
Motivating Employees and
• Essentials of Interviewing and Hiring Leading Change Simulation ......................................... LEAD005A
Communicating a Shared Vision ........................ _pc_bi_lsbi001
Essentials of Interviewing and Hiring: Leading Teams through Change ........................ _pc_bi_lsbi003
Screening Applicants for Interviewing ....hr_06_a01_bs_enus Knowing When to Take Leadership Risks ........ _pc_bi_lsbi006
Essentials of Interviewing and Hiring: Wanted-Innovation Leaders ............................... _pc_bi_lsbi013
Preparing to Interview ................................hr_06_a02_bs_enus Developing a Business Execution Culture ..... _pc_ch_lach001
Essentials of Interviewing and Hiring: Leading Change ................................................. _pc_ch_lach004
Conducting an Effective Interview ............hr_06_a03_bs_enus Leader as Motivator .......................................... _pc_ch_lach008
Essentials of Interviewing and Hiring: Leading Innovation ............................................ _pc_ch_lach010
Behavioral Interview Techniques .............hr_06_a04_bs_enus The Emotionally Intelligent Leader ................. _pc_ch_lach014
Essentials of Interviewing and Hiring: Motivating Human Behavior ............................._pc_ch_lsch002
Selecting the Right Candidate ...................hr_06_a05_bs_enus
• Business Execution
MANAGEMENT AND LEADERSHIP Foundations for Business Execution .......................... LEAD0151
Creating a Business Execution Culture ...................... LEAD0152
LEADERSHIP CURRICULUM Business Execution in Action ...................................... LEAD0153
Business Execution Simulation ................................... LEAD0150
• Moving from Management to Leadership Business Execution Blended Learning Toolkit ..........BLTLE015
Fostering a Business Execution Culture ........... _pc_bi_lsbi008
Recognizing a Leader ..............................lead_01_a01_bs_enus Pave Your Own Path ............................................. _pc_bi_lsbi009
The Communication of a Performance Dashboard or Scorecard? ........_pc_bi_mgbi012
Shared Vision ...........................................lead_01_a02_bs_enus
Leading by Enabling ................................lead_01_a03_bs_enus • Leading the Workforce Generations
Communication and Leadership ............lead_01_a05_bs_enus
Coaching Performance ...........................lead_01_a06_bs_enus Introduction to Work Force Generations ................... LEAD0231
Leadership and Change ..........................lead_01_a07_bs_enus Attracting, Developing, and Retaining Generations LEAD0232
The Model Leader ....................................lead_01_a08_bs_enus Leading Silent Generation and
Moving from Management to Baby Boom Workers ..................................................... LEAD0233
Leadership Simulation .................................................. LEAD001A Leading Generations X and Next ................................ LEAD0234
Growing from Management into Making Cross-generational Teams Work .................. LEAD0235
Leadership Simulation .................................................. LEAD001B Cross-generational Workers in the 21st Century ..... LEAD0236
Leading the Workforce Generations Simulation ...... LEAD0230
• Leadership Essentials Managing an Aging Workforce ........................_pc_bi_mgbi005
Understanding the Motives of Millennials ....._pc_bi_mgbi014
Leadership Essentials: Developing the Next Generation ........................ _pc_bi_lsbi007
Motivating Employees .............................lead_05_a01_bs_enus
Leadership Essentials: • Succession Planning for Business Environment
Communicating Vision ............................lead_05_a02_bs_enus
Leadership Essentials: Succession Planning Overview ................................... LEAD0301
Building Your Influence as a Leader ....lead_05_a03_bs_enus Succession Planning Strategies ................................. LEAD0302
Leadership Essentials: Succession Planning and Human Resources ........... LEAD0303
Leading with Emotional Intelligence ....lead_05_a04_bs_enus Succession Planning Management ............................ LEAD0304
Leadership Essentials: Initiating a Succession Plan Simulation .................... LEAD0300
Leading Business Execution ..................lead_05_a05_bs_enus Implementing a Succession Plan Simulation ............LEAD030S
Leadership Essentials: Succession Planning ............................................ _pc_bi_lsbi002
Leading Innovation ..................................lead_05_a06_bs_enus Succession Planning and

Management Programs ....................................._pc_ch_lsch004 Interpersonal Communication:

Being Approachable ............................comm_21_a05_bs_enus
PROFESSIONAL EFFECTIVENESS • Workplace Conflict

COMMUNICATION CURRICULUM Workplace Conflict: Recognizing
and Responding to Conflict .................comm_22_a01_bs_enus
Workplace Conflict: Strategies
• E-mail Essentials for Business for Resolving Conflicts .........................comm_22_a02_bs_enus
Using E-mail and Instant Confrontation: What’s the Best Approach ....._pc_bi_mgbi009
Messaging Effectively ..........................comm_17_a01_bs_enus Manager to Manager Conflict ....................... _pc_ch_mgch003
Addressing and Coping with Accusations in the Workplace ..._pc_ch_lsch003
Redistributing E-mail ............................comm_17_a02_bs_enus Managing Conflict ............................................. _pc_ch_lach009
Managing Your E-mail ..........................comm_17_a03_bs_enus
• Fundamentals of Working with Difficult People
• Telephone Essentials for Business Working with Difficult People:
Essential Skills for Identifying Difficult People ..................comm_23_a01_bs_enus
Professional Telephone Calls .............comm_18_a01_bs_enus Working with Difficult People: How to
Work with Aggressive People ............comm_23_a02_bs_enus
• Business Writing Basics Working with Difficult People: How to
Work with Negative People .................comm_23_a03_bs_enus
Business Writing: Know Your Readers Working with Difficult People: How to
and Your Purpose .................................comm_19_a01_bs_enus Work with Procrastinators ..................comm_23_a04_bs_enus
Business Writing: How to Write Working with Difficult People: How to
Clearly and Concisely ...........................comm_19_a02_bs_enus Work with Manipulative People .........comm_23_a05_bs_enus
Business Writing: Working with Difficult People: How to
Editing and Proofreading .....................comm_19_a03_bs_enus Work with Self-serving People ...........comm_23_a06_bs_enus
Working with Difficult People:
• Business Grammar Basics Dealing with Micromanagers .............comm_23_a07_bs_enus
Blame Backfires--Conquer Negative Thinking _pc_bi_pfbi003
Business Grammar: Reacting to Co-workers
Parts of Speech .....................................comm_20_a01_bs_enus Who Try Taking Advantage .............................. _pc_ch_pfch003
Business Grammar:
Working with Words ............................comm_20_a02_bs_enus • Negotiation essentials
Business Grammar:
The Mechanics of Writing ...................comm_20_a03_bs_enus Negotiation Essentials:
Business Grammar: Punctuation .......comm_20_a04_bs_enus Planning for Negotiation ......................comm_24_a02_bs_enus
Business Grammar: Negotiation Essentials:
Sentence Construction ........................comm_20_a05_bs_enus What Is Negotiation? ...........................comm_24_a01_bs_enus
Business Grammar: Negotiation Essentials:
Common Usage Errors .........................comm_20_a06_bs_enus Communicating .....................................comm_24_a03_bs_enus
Negotiation Essentials:
• Interpersonal Communication Persuading .............................................comm_24_a04_bs_enus
Negotiation Essentials:
Interpersonal Communication: Avoiding Pitfalls in Negotiations ........comm_24_a05_bs_enus
Communicating with Confidence .......comm_21_a01_bs_enus Location Does Matter ....................................... _pc_ch_pfch002
Interpersonal Communication: Effective Body Language in Negotiations ........_pc_bi_pfbi013
Targeting Your Message .....................comm_21_a02_bs_enus
Interpersonal Communication: • Emotional Intelligence Essentials
Listening Essentials ..............................comm_21_a03_bs_enus
Interpersonal Communication: What is Emotional Intelligence? .........comm_25_a01_bs_enus
Communicating Assertively ................comm_21_a04_bs_enus Improving Your Emotional Intelligence

Skills: Self-awareness and Presentations Focused ........................................_pc_bi_fabi004

Self-management ..................................comm_25_a02_bs_enus
Using Emotional • The Effective Business Meeting
Intelligence on the Job ........................comm_25_a03_bs_enus
How High Is Your EQ? .........................................._pc_bi_pfbi009 Planning an Effective
Business Meeting .................................comm_06_a01_bs_enus
• Fundamentals of Cross Cultural Communication Leading an Effective
Business Meeting .................................comm_06_a02_bs_enus
Culture and Its Participating Effectively in
Effect on Communication ....................comm_26_a01_bs_enus a Business Meeting ..............................comm_06_a03_bs_enus
Communicating Across Cultures ........comm_26_a02_bs_enus The Effective Business Meeting Simulation ......... COMM006A
Improving Communication in When Too Many Meetings
Cross-cultural Relationships ...............comm_26_a03_bs_enus Are Just Too Much ..............................................._pc_bi_pfbi008
Communicating with a Making Meetings Work ......................................._pc_bi_pfbi018
Cross-cultural Audience ......................................_pc_bi_pfbi020
• Professionalism and Business Etiquette
• Getting Results without Direct Authority
Standard Business Etiquette ..............comm_11_a01_bs_enus
Getting Results without Authority: Building Communication Business Etiquette ...comm_11_a02_bs_enus
Relationships and Credibility ..............comm_27_a01_bs_enus Etiquette at the Business Meeting .....comm_11_a03_bs_enus
Getting Results without Direct Business Etiquette for Supervisors ...comm_11_a04_bs_enus
Authority: Reciprocity ..........................comm_27_a03_bs_enus Professionalism and
Getting Results without Authority: Business Etiquette Simulation ................................. COMM011A
Persuasive Communication .................comm_27_a02_bs_enus Business Etiquette in Introductions ..................._pc_bi_pfbi001
Getting Results without Direct Authority:
Influencing Your Boss ..........................comm_27_a04_bs_enus • Building Improved Work Relationships
• Listening Essentials Effective Interfunctional

Relationships .........................................comm_12_a01_bs_enus
Listening Essentials: Effective Intercultural Relationships .comm_12_a02_bs_enus
The Basics of Listening ........................comm_28_a01_bs_enus Effective Intergender Relationships ..comm_12_a03_bs_enus
Listening Essentials: Effective Relationships
Improving Your Listening Skills ..........comm_28_a02_bs_enus with Customers .....................................comm_12_a04_bs_enus
Effective Relationships
• Constructive Feedback and Criticism with Business Partners ........................comm_12_a05_bs_enus
Building Improved Work
Giving Feedback ....................................comm_29_a01_bs_enus Relationships Simulation .......................................... COMM012A
Giving Constructive Criticism ..............comm_29_a02_bs_enus
Receiving Feedback and Criticism .....comm_29_a03_bs_enus • Obtaining Results without Authority
• How to Write an Effective Internal Business Case Getting Results by
Building Relationships .........................comm_13_a01_bs_enus
Preparing a Business Case .................comm_01_a01_bs_enus Results and Teamwork
Writing a Business Case .....................comm_01_a02_bs_enus without Authority ..................................comm_13_a02_bs_enus
Presenting Your Case ...........................comm_01_a03_bs_enus Leading without Authority ...................comm_13_a03_bs_enus
Creating Change, Gaining Allies .........comm_13_a04_bs_enus
• Giving Successful Presentations
Communicating to Get Results ...........comm_13_a05_bs_enus
Presenting Successfully ......................comm_05_a01_bs_enus Obtaining Results from the Boss ........comm_13_a06_bs_enus
Delivering the Message .......................comm_05_a02_bs_enus Getting Results with No Authority Simulation ....... COMM013A
Available Presentation Resources ....comm_05_a03_bs_enus Influencing Key Decision Makers ...................... _pc_bi_lsbi015
Giving Successful Presentations Simulation ........ COMM005A Influence and Persuasion ................................ _pc_ch_lach016
Attracting New Investors - Keeping
• International Communications

The Impact of Culture on Communication .............. COMM0021 Understanding Workplace Diversity ................ _pc_bi_hrbi002
The Art of Global Communication ............................ COMM0022 Instituting a Dress Code ..................................... _pc_bi_hrbi011
Improving Your Cross-cultural Communications ... COMM0023
International Communications Simulation ............. COMM0020 • Telecommuting and the Remote Employee
Cross-cultural Communications Simulation ...........COMM002S
Dispute Resolution in International Contracts _pc_ch_lsch005 Telecommuting Basics: Maximizing
Productivity as a Remote Employee ........ pd_08_a01_bs_enus
• Effective Use of Feedback for Business Telecommuting Basics: Communication
Strategies for the Remote Employee ....... pd_08_a02_bs_enus
An Essential Guide to Giving Feedback .................. COMM0521
Coping with Criticism and Feedback ....................... COMM0522 • Generating Creative & Innovative Ideas
Giving Feedback to Colleagues ................................ COMM0523
Team Feedback: A guide ........................................... COMM0524 Generating Creative and Innovative Ideas:
Giving Feedback: A Manager’s Guide ..................... COMM0525 Enhancing Your Creativity ......................... pd_09_a01_bs_enus
Effective Feedback for Employees Generating Creative and Innovative Ideas:
and Colleagues Simulation ........................................ COMM0520 Maximizing Team Creativity ...................... pd_09_a02_bs_enus
Effective Use of Feedback for Teams Simulation ..COMM052S Generating Creative and Innovative Ideas:
Criticism in Context ..............................................._pc_bi_pfbi016 Verifying and Building on Ideas ............... pd_09_a03_bs_enus
Giving Appropriate Feedback .......................... _pc_ch_lach006 Executing Innovation ............................................ _pc_bi_lsbi016
• Anger Management in The Workplace • Managing Your Career
Experiencing Anger .................................................... COMM0701 Managing Your Career:

Managing Your Anger ................................................ COMM0702 Creating a Plan ............................................ pd_10_a01_bs_enus
Managing Anger in the Workplace Simulation ..... COMM0700 Managing Your Career:
Getting on the Right Track ......................... pd_10_a02_bs_enus
Managing Your Career:
PROFESSIONAL EFFECTIVENESS Professional Networking Essentials ........ pd_10_a03_bs_enus
FOUNDATION SKILLS CURRICULUM You and Your Boss ...................................... pd_10_a04_bs_enus
Leveraging the Performance Appraisal .. pd_10_a05_bs_enus
• Basic Business Math Skills Managing Your Relationship
Whole Numbers, Fractions, and Equations ...............FNDT0101 with Your Boss Simulation ...............................................PD010A
Decimals and Percents .................................................FNDT0102 Conquering Career Stagnation ..........................._pc_bi_pfbi019
Ratios, Averages and Graphs ......................................FNDT0103
• Effective Time Management
Time Management:
PROFESSIONAL EFFECTIVENESS Analyzing Your Use of Time ...................... pd_11_a01_bs_enus
Time Management:
PERSONAL DEVELOPMENT
Planning and Prioritizing Your Time ......... pd_11_a02_bs_enus
CURRICULUM Time Management:
Avoiding Time Stealers .............................. pd_11_a03_bs_enus
• Diversity on the Job Setting and Managing Priorities ..................... _pc_ch_lach018
Prioritizing Personal and
Diversity on the Job: The Professional Responsibilities ............................_pc_bi_mgbi003
Importance of Diversity and Coping with Information Overload ....................._pc_bi_pfbi002
the Changing Workplace ........................... pd_07_a01_bs_enus Planning for Interruptions
Diversity on the Job: Diversity and You .. pd_07_a02_bs_enus Helps with Procrastination .................................._pc_bi_pfbi014
Managing Diversity ........................................... _pc_ch_lach015
Developing Workplace • Problem Solving and Decision Making Strategies
Diversity Awareness Simulation ......................................PD007A

Problem Solving: The Fundamentals ....... pd_12_a01_bs_enus Creating a Positive Attitude ...................... pd_05_a04_bs_enus
Problem Solving: Determining Pursuing Successful Lifelong Learning .. pd_05_a05_bs_enus
and Building Your Strengths ...................... pd_12_a02_bs_enus Doing Business Professionally Simulation ....................PD005A
Problem Solving: Digging Deeper ............ pd_12_a03_bs_enus Reframing Negative Situations .......................... _pc_bi_hrbi008
Decision Making: The Fundamentals ...... pd_12_a04_bs_enus Disciplines of Organizational Learning:
Decision Making: Personal Mastery ................................................._pc_bi_pfbi011
Tools and Techniques ................................ pd_12_a05_bs_enus Safe Small Talk ......................................................_pc_bi_pfbi012
Decision Making:
Making Tough Decisions ........................... pd_12_a06_bs_enus • Optimizing Your Work/Life Balance
Playing the Devil’s Advocate
in Decision Making ..............................................._pc_bi_pfbi005 Optimizing Your Work/Life Balance:
Turning Problems Around Analyzing Your Life Balance ..................... pd_06_a01_bs_enus
with Reverse Brainstorming ............................... _pc_bi_lsbi017 Optimizing Your Work/Life Balance:
Uncovering the Root Problem .......................... _pc_ch_lach003 Maintaining Your Life Balance ................. pd_06_a02_bs_enus
Optimizing Your Work/Life Balance:
• Dealing with Organizational Change Taking Control of Your Stress ................... pd_06_a03_bs_enus
Balancing Your Responsibilities Simulation ..................PD006A
Understanding Organizational Change ... pd_13_a01_bs_enus Employee Exhaustion:
Preparing for Organizational Change ...... pd_13_a02_bs_enus Managing a Well-balanced Workload ............_pc_bi_mgbi010
Embracing Organizational Change .......... pd_13_a03_bs_enus Managing Workplace Stress ............................. _pc_bi_hrbi006
• Business Ethics • Working without a Net - The Business of Risk

Making Decisions Ethically ....................... pd_02_a01_bs_enus Risk Basics ...........................................................................PD0241
Business Ethics for Managers ................. pd_02_a02_bs_enus Approaches to Risk Management ...................................PD0242
Understanding Organizational Ethics ...... pd_02_a03_bs_enus Decisions and Risk .............................................................PD0243
Social Responsibility in Corporations ...... pd_02_a04_bs_enus Strategic Planning and Risk Management .....................PD0244
Business Ethics Simulation ..............................................PD002A Risk Strategies: The Cutting Edge ....................................PD0245
Office Politics - What Will You Do? ................ _pc_ch_pfch004 Working without a Net: Decisions Simulation ...............PD0240
Ethical Self-promotion ...................................... _pc_ch_pfch005
Ethics, Integrity, and Trust ............................... _pc_ch_lach005 • Achieving Organizational Excellence Through Critical Thinking
Ethics and Risks: Why They
Matter in Project Success ............................. _pc_ch_pmch003 The Role of Critical Thinking in Organizations ...............PD0251
Developing Fundamental Critical Thinking Skills ...........PD0252
• Handling Organizational Change Strategies for Facilitating Critical Thinking ....................PD0253
Critical Thinking Skills for Managing ...............................PD0254
Views on Organizational Change ............. pd_03_a01_bs_enus Organizational Scope of Critical Thinking ......................PD0255
Preparing for Change ................................. pd_03_a02_bs_enus Critical Thinking Strategies Simulation ...........................PD0250
Communication during
Organizational Change ............................... pd_03_a03_bs_enus
Handling Organizational Change Simulation .................PD003A PROJECT EFFECTIVENESS
Managing the Stress of
Organizational Change ......................................._pc_bi_mgbi004 PROJECT MANAGEMENT CURRICULUM
The Importance of Flexibility
in the Workplace ...................................................._pc_bi_pfbi007 • PRINCE2® 2009 Foundation
• Doing Business Professionally Overview of Project Management
Working for Your Inner Boss: Project Organization, Planning and Risk
Personal Accountability ............................ pd_05_a01_bs_enus (PRINCE2: 2009-aligned) ............................ ib_prin_a02_it_enus
Managing from Within: Project Quality, Change and Progress
Self-empowerment ..................................... pd_05_a02_bs_enus (PRINCE2: 2009-aligned) ............................ ib_prin_a03_it_enus
Goals and Setting Goals ............................ pd_05_a03_bs_enus

Starting Up, Initiating and Directing a Project • Project Management Essentials -

(PRINCE2: 2009-aligned) ............................ ib_prin_a04_it_enus (PMBOK® Guide - Fourth Edition-aligned)
Controlling, Managing and Closing a Project
(PRINCE2: 2009-aligned) ............................ ib_prin_a05_it_enus Managing Projects
Tailoring PRINCE2 to a Project Environment within Organizations .................................proj_05_a01_bs_enus
(PRINCE2: 2009-aligned) ............................ ib_prin_a06_it_enus Project Management Overview .............proj_05_a02_bs_enus
Project Management Process Groups ..proj_05_a03_bs_enus
• Project Management for Non-Project Managers
• Project Integration Management
Project Management Fundamentals .....proj_01_a01_bs_enus (PMBOK® Guide - Fourth Edition-aligned)
Transitioning into a
Project Management Role ......................proj_01_a02_bs_enus Integrated Initiation and Planning .........proj_06_a01_bs_enus
Initiating and Planning a Project ............proj_01_a03_bs_enus Integrated Project Execution,
Managing a Project ..................................proj_01_a04_bs_enus Monitoring, and Control ...........................proj_06_a02_bs_enus
Troubleshooting and Integrated Project Change
Closing the Project ...................................proj_01_a05_bs_enus Control and Close ......................................proj_06_a03_bs_enus
Project Management for
Non-Project Managers Simulation ............................ PROJ001A • Project Scope Management
Managing Projects without Direct Authority ._pc_bi_pmbi001 (PMBOK® Guide - Fourth Edition-aligned)
Ensuring Management Buy-In on a Project ..._pc_bi_pmbi002
Managing Conflict in Project Teams ..............._pc_bi_pmbi003 Project Requirements and
Managing Scope on a Project .........................._pc_bi_pmbi004 Defining Scope ..........................................proj_07_a01_bs_enus
Weighing the Costs of Project Change ..........._pc_bi_pmbi005 Create Work Breakdown Structure .......proj_07_a02_bs_enus
Managing Vendor Relationships ......................_pc_bi_pmbi006 Monitoring and Controlling
Anticipating and Solving Problems Project Scope ............................................proj_07_a03_bs_enus
as a Project Champion ......................................._pc_bi_pmbi007
• Project Time Management
Addressing Stakeholder Conflicts ..................._pc_bi_pmbi008
Portfolios, Programs, and Projects: (PMBOK® Guide - Fourth Edition-aligned)
What’s the Difference? ......................................_pc_bi_pmbi009 Defining and Sequencing
Controlling Project Cost ....................................._pc_bi_pmbi010 Project Activities .......................................proj_08_a01_bs_enus
Mitigating Risks when Improving Processes ._pc_bi_pmbi011 Estimating Activity
Handling a Change Request ........................... _pc_ch_pmch001 Resources and Durations ........................proj_08_a02_bs_enus
Scope Definition Tools and Techniques ...... _pc_ch_pmch002 Developing and Controlling
Ethics and Risks: Why They the Project Schedule ................................proj_08_a03_bs_enus
Matter in Project Success ............................. _pc_ch_pmch003
Project Management Essentials ..................... _pc_ch_lach041 • Project Cost Management
• Project Management Foundations (PRINCE2-aligned)
Estimating and Budgeting
Overview of Project Managing a
Project Costs .............................................proj_09_a01_bs_enus
Controlling Costs .......................................proj_09_a02_bs_enus
Project Planning and Controlling a
PRINCE2-aligned Project .........................proj_04_a02_bs_enus • Project Quality Management
Managing Quality and Risk in a
Initial and Ongoing Processes in a Project Quality Planning ..........................proj_10_a01_bs_enus
PRINCE2-aligned Project .........................proj_04_a04_bs_enus Quality Assurance and Quality Control .proj_10_a02_bs_enus
Controlling, Managing and Closing a
PRINCE2-aligned Project .........................proj_04_a05_bs_enus • Project Human Resource Management
Techniques for Managing a (PMBOK® Guide - Fourth Edition-aligned)
Planning Project Human Resources ......proj_11_a01_bs_enus

Managing Project Human Resources ...proj_11_a02_bs_enus Strategic Planning and Positioning for IT Projects ..PROJ0361
Planning and Managing Project Strategic Approaches to Managing IT Projects .......PROJ0362
Human Resources Simulation .................................... PROJ011A Estimating the IT Project Work Effort .........................PROJ0363
IT Project Leadership, Authority & Accountability ..PROJ0364
• Project Communications Management Managing Multiple IT Projects ....................................PROJ0365
(PMBOK® Guide - Fourth Edition-aligned) Cost Management and IT Project Trade-offs ...........PROJ0366
Strategic Project Management for
Stakeholders and the IT Projects Simulation ....................................................PROJ0360
Communication Management Plan .......proj_12_a01_bs_enus Final Exam: Strategic Project
Processes for Managing Management for IT Projects .....................................FE0014_eng
Project Communications ..........................proj_12_a02_bs_enus
Communicating Effectively with • Project Management for IT Professionals
Project Stakeholders Simulation ................................ PROJ012A
Introduction to IT Project Management ....................PROJ0351
• Project Risk Management Functions of IT Project Managers ..............................PROJ0352
(PMBOK® Guide - Fourth Edition-aligned) The Life Cycle of an IT Project .....................................PROJ0353
Managing the Execution and
Risk Management Planning ....................proj_13_a01_bs_enus Control of IT Projects ....................................................PROJ0354
Identifying Project Risks ..........................proj_13_a04_bs_enus Managing Efficiencies of IT Projects .........................PROJ0355
Performing Risk Analysis .........................proj_13_a02_bs_enus Project IT Management Simulation -
Risk Response, Monitor, and Control ....proj_13_a03_bs_enus The Early Stages .............................................................PROJ0350
Project IT Management Simulation -
• Procurement Management Design to Rollout ........................................................... PROJ035S
(PMBOK® Guide - Fourth Edition-aligned) Final Exam: Project Management
for IT Professionals ....................................................FE0013_eng
Planning Project Procurement ...............proj_14_a01_bs_enus
Managing Procurements .........................proj_14_a02_bs_enus • Test Prep
• Code of Ethics and Professional Conduct TestPrep PRINCE2: Foundation ............... ib_prin_a01_tp_enus
(PMI® Standard-aligned) TestPrep Certified Associate in
Project Management (CAPM) PMBOK
The Role of Ethics in Guide Fourth Edition Aligned ..............pm_capm_a01_tp_enus
Project Management ...............................proj_15_a01_bs_enus TestPrep Project Management
Core PMI® Values and Professional (PMP) PMBOK Guide
Ethical Standards ......................................proj_15_a02_bs_enus Fourth Edition Aligned ..............................pm_proj_a01_tp_enus
• Program Management Overview • Mentoring Assets
Introduction to Program Management .proj_16_a01_bs_enus Mentoring Project Management
Program Life Cycle and Professional (PMP) PMBOK Guide
Benefits Management .............................proj_16_a02_bs_enus Fourth Edition Aligned ................................................mntpmp4ed
Mentoring Certified Associate in
• Managing Software Project Outsourcing
Project Management (CAPM) PMBOK
Making the Right Outsourcing Decision ................232192_ENG Guide Fourth Edition Aligned ..................................mntcapm4ed
Planning the Outsourcing Deal ................................232202_ENG Mentoring PRINCE2: Foundation ............................. mntprince2f
The Outsourcing Project ...........................................232209_ENG
Determining Project Quality
PROJECT EFFECTIVENESS
Standards and Milestones ........................................232224_ENG
Measuring Project Outsourcing Success .............232292_ENG
TEAM BUILDING CURRICULUM
• Strategic Project Management for IT Projects
• Optimizing Your Performance on a Team

Being an Effective Team Member .......team_02_a01_bs_enus BUSINESS ANALYSIS

Establishing Team
Goals and Responsibilities ....................team_02_a02_bs_enus
Elements of a Cohesive Team ...............team_02_a03_bs_enus • Certified Business Analysis Professional
Effective Team Communication ............team_02_a04_bs_enus (CBAP™) - BABOK® Guide V2.0 aligned
Using Feedback to
Improve Team Performance .................team_02_a05_bs_enus Introduction to Business Analysis and
Power and Politics in Matrixed Teams ........ _pc_ch_mgch002 Essential Competencies .......................... ib_buap_a01_it_enus
Introduction to Business
• Leading Teams Analysis Planning ..................................... ib_buap_a02_it_enus
Planning Business Analysis
Leading Teams: Communication and Monitoring ............. ib_buap_a03_it_enus
Launching a Successful Team .............team_03_a01_bs_enus Business Analysis
Leading Teams: Establishing Requirements Elicitation .......................... ib_buap_a04_it_enus
Goals, Roles, and Guidelines ................team_03_a02_bs_enus Business Analysis Requirements
Leading Teams: Developing Management and Communication ......... ib_buap_a05_it_enus
the Team and its Culture ........................team_03_a03_bs_enus Business Analysis: Enterprise Analysis ib_buap_a06_it_enus
Leading Teams: Business Analysis: Introduction
Building Trust and Commitment ...........team_03_a04_bs_enus to Requirements Analysis ........................ ib_buap_a07_it_enus
Leading Teams: Fostering Effective Business Analysis: Verify and
Communication and Collaboration .......team_03_a05_bs_enus Validate Requirements ............................. ib_buap_a08_it_enus
Leading Teams: Motivating Business Analysis:
and Optimizing Performance ................team_03_a06_bs_enus Solution Assessment and Validation ..... ib_buap_a09_it_enus
Leading Teams: Dealing with Conflict .team_03_a07_bs_enus
Leading Teams:
Managing Virtual Teams .......................team_03_a08_bs_enus SALES AND CUSTOMER FACING SKILLS
Building Trust Incrementally ............................... _pc_bi_lsbi004
Inspiring your Team .............................................. _pc_bi_lsbi010 SALES CURRICULUM
Support Your Leader ............................................_pc_bi_pfbi010
Choosing the Right Team Culture .................... _pc_ch_pfch006 • Field Sales Skills
Managing Communications in a Virtual Team _pc_bi_mgbi001
Developing Self-Sufficient Teams ................ _pc_ch_mgch001 Field Sales Foundations ................................................ SALE0101
Building and Leading Teams ............................ _pc_ch_lach023 Planning Your Field Sales Approach .......................... SALE0102
Applying Your Field Sales Approach .......................... SALE0103
• Making Teams Work: Capitalizing on Conflict Completing Your Field Sales Approach ...................... SALE0104
Field Sales Skills Simulation ........................................ SALE0100
Team Conflict: The Seeds of Dissent .........................TEAM0211
Field Sales Skills Blended Learning Toolkit ...............BLTSA010
Analyzing Workplace War Zones ..............................TEAM0212
Don’t Only Go for the Big Fish ............................_pc_bi_spbi009
Getting Past Clashes: Valuing Team Diversity .........TEAM0213
Conquering Conflict through Communication ..........TEAM0214 • Territorial Account Sales Skills
The Path to Peace and Harmony ...............................TEAM0215
Manager’s Performance Guide - The Territorial Account Sales Approach ................... SALE0111
Team Conflict Skills ......................................................TEAM0216 Understanding Your Target Customer’s Business ... SALE0112
Making Teams Work Simulation ................................TEAM0210 Effectively Using Customer-focused
Using Conflicts to an Research Meetings ....................................................... SALE0113
Organization’s Advantage ................................._pc_bi_mgbi002 Gaining Access to Key Personnel at
Mediating Project Team Conflict ......................._pc_bi_pfbi006 Your Target Accounts ................................................... SALE0114
Facilitating Work-related Conflict Discussions _pc_bi_pfbi015 Delivering High-impact Territorial Account
Sales (TAS) Presentations ........................................... SALE0115
Territorial Account Sales Skills Simulation ............... SALE0110
PROJECT EFFECTIVENESS Listening to your Customers .............................._pc_bi_spbi002

• Inside Sales Skills Closing Executive-level Sales Simulation .................. SALE022T

Selling at the Executive Level
Preparing for Outbound Sales Calls ........................... SALE0121 Blended Learning Toolkit ..............................................BLTSA022
Initiating Outbound Sales Calls ................................... SALE0122
Completing Outbound Sales Calls ............................... SALE0123 • SalesUniversity Sales Orientation:
Preparing for Inbound Sales Calls .............................. SALE0124 Professional Selling in the Knowledge Economy
Completing Inbound Sales Calls .................................. SALE0125
Inside Sales Skills Simulation ...................................... SALE0120 The Profession of Selling .............................................. SALE0401
Inside Sales Skills Blended Learning Toolkit ............BLTSA012 Professional Selling in the Knowledge Economy ..... SALE0402
Professional Selling in the
• Strategic Account Sales Skills Knowledge Economy Simulation ................................. SALE0400
The Strategic Account Sales Approach .................... SALE0131 • SalesUniversity Sales Math 101:
Understanding Your Customer .................................... SALE0132 Developing a Sales Plan for Success
Conducting Effective Sales Research Meetings ...... SALE0133
Working with Your Customer’s Key Players .............. SALE0134 Sales Math 101: Developing a
Delivering High-Impact Sales Presentations ............ SALE0135 Sales Plan for Success ................................................. SALE0411
Strategic Account Sales Skills Simulation ................ SALE0130
Strategic Account Sales Skills ....................................BLTSA013 • SalesUniversity Sales Manufacturing: A Success Model
Selling to Key Players ........................................._pc_bi_spbi001
Planning for Effective Selling ............................._pc_bi_spbi004 Sales Manufacturing (TM):
Crafting Sales Strategies ................................. _pc_ch_spch002 Identifying Sales Opportunities ................................... SALE0421
Pricing Strategy ................................................ _pc_ch_spch003 Sales Manufacturing (TM): Sales Production .......... SALE0422
Performance Payout Plans ............................. _pc_ch_spch004 Sales Manufacturing:
Opportunity Development Simulation ......................... SALE0420
• Sales Team Management
• SalesUniversity Communication 101
Building a Winning Sales Team .................................. SALE0151
Using Business Tools to Manage Sales Teams ....... SALE0152 Sales Communications Foundations .......................... SALE0431
Motivating a Winning Sales Team .............................. SALE0153 Sales Communications Essentials .............................. SALE0432
Communicating in Sales Teams .................................. SALE0154 Telesales Communications .......................................... SALE0433
Sales Team Management Simulation ........................ SALE0150 Sales Communication Techniques Simulation ......... SALE0430
Storming: Developing and
Leading Your Sales Team ..................................._pc_bi_spbi003 SALES AND CUSTOMER FACING SKILLS
Planning Direct Mail to Generate
Leads for Complex Sales ...................................._pc_bi_spbi006 CUSTOMER SERVICE CURRICULUM
Sales Support Roles for
Better Customer Interaction .............................._pc_bi_spbi007
The Ethics of Gift Giving ......................................_pc_bi_spbi014 • Service Representative, Professionalism
• Selling at the Executive Level The Customer Service

Representative (CSR) ..............................cust_06_a01_bs_enus
Prepare for Success ..................................................... SALE0221 Support Center Services
Strategic Planning ......................................................... SALE0222 and Work Environment ...........................cust_06_a02_bs_enus
Progressing through the Complex Sale ..................... SALE0223 Team and Customer Relationships .......cust_06_a03_bs_enus
Presenting Your Proposition ........................................ SALE0224
Negotiating to Mutual Benefit ..................................... SALE0225 • Customer Service Representative, Skills
From Executive-level Sale to Strategic Partnership SALE0226
Preparing for the Executive-level Customer Interactions ............................cust_07_a01_bs_enus
Sale Simulation ............................................................... SALE0220 Communication Skills ..............................cust_07_a02_bs_enus
Progressing through the Conflict, Stress,
Complex Sale Simulation ...............................................SALE022S and Time Management ...........................cust_07_a03_bs_enus

• Customer Service Representative, Process Overcoming Internal Customer Service Problems ...CUST0143
Internal Customer Service: Conflict
Customer Service and Complaints Simulation ...........................................CUST0140
Processes and Procedures ....................cust_08_a01_bs_enus
Quality in a Support Center ....................cust_08_a02_bs_enus • Internal Customer Service Agent Skills
Support Center Tools,
Technologies and Metrics .....................cust_08_a03_bs_enus The Customer Service Agent in Action ......................CUST0151
Dealing with Irrational Customers Professional Skills for Customer Service Agents .....CUST0152
and Escalating Complaints .....................cust_08_a04_bs_enus Managing Challenges in Customer Service ..............CUST0153
Cross-selling in a Customer Service Call ...................CUST0154
• Customer Service Fundamentals Customer Service Agent Skills Simulation ................CUST0150
Customer Service Fundamentals: • Technical Support Agent Skills

Building Rapport in
Customer Relationships ..........................cust_09_a01_bs_enus The Contact Center and Technical Support Agent ..CUST0161
Customer Service in the Field ................cust_09_a02_bs_enus Technical Support Essentials ......................................CUST0162
Customer Service over the Phone ........cust_09_a03_bs_enus Assessing Customer Behavior ....................................CUST0163
Internal Customer Service .....................cust_09_a04_bs_enus Technical Support Agent Survival Skills ....................CUST0164
Customer Service Technical Support Agent Skills Simulation ...............CUST0160
Confrontation and Conflict .....................cust_09_a05_bs_enus
Shaping the Direction of Customer • Managing A Customer-Focused Department
Service in Your Organization .................cust_09_a06_bs_enus
Identifying Your Customer’s Expectations .................CUST0171
The Angry Caller: What’s Your Plan? ..............._pc_bi_spbi016
Using Surveys to Measure Customer Satisfaction ..CUST0172
Aligning Performance to Key Indicators ..........._pc_bi_ctbi007
Bridge The Expectations Gap ......................................CUST0173
Leading A Customer-Focused Team ..........................CUST0174
• Frontline Call Center Skills
Managing a Customer-focused
The Call Center Industry ...............................................CUST0111 Department Simulation .................................................CUST0170
Call Center Communication Skills ...............................CUST0112 Creating a Customer-focused Organization .. _pc_ch_lach020
Call Center Customer Service ......................................CUST0113
Call Center Telephone Sales ........................................CUST0114 • ITIL v3 Intermediate: Operational Support & Analysis
Frontline Call Center Skills Simulation .......................CUST0110
The Importance of Call
Operational Support and Analysis ............ib_iosa_a01_it_enus
Tracking and Ticketing ........................................_pc_bi_ctbi003
ITIL® V3 OSA:
Creating an Effective On-hold Message ..........._pc_bi_ctbi008
Introduction to Event Management .........ib_iosa_a02_it_enus
Aligning Agent Behaviors with Caller Types ...._pc_bi_ctbi010
ITIL® V3 OSA:
Determining Proper
Introduction to Incident Management ....ib_iosa_a03_it_enus
Expectation-management Techniques .......... _pc_ch_ctch001
ITIL® V3 OSA:
Training Methods for CSRs in the
Incident Management Interactions .........ib_iosa_a04_it_enus
Customer Contact Industry .............................. _pc_ch_ctch002
ITIL® V3 OSA:
Introduction to Request Fulfillment ..........ib_iosa_a05_it_enus
• Measuring Customer Satisfaction
ITIL® V3 OSA: Request Fulfillment
Discovering What Your Customers Want ..................CUST0131 Process Interfaces and Challenges ........ib_iosa_a06_it_enus
Developing Customer Satisfaction Surveys ..............CUST0132 ITIL® V3 OSA:
Customer Satisfaction: Introduction to Problem Management ....ib_iosa_a07_it_enus
Analysis and Implementation ......................................CUST0133 ITIL® V3 OSA: Problem Management
Measuring Customer Satisfaction Simulation ..........CUST0130 Process Interfaces and Challenges ........ib_iosa_a08_it_enus
ITIL® V3 OSA:
• Internal Customer Service Introduction to Access Management .....ib_iosa_a09_it_enus
ITIL® V3 OSA:
Excellence in Internal Customer Service ..................CUST0141 Introduction to the Service Desk .............ib_iosa_a10_it_enus
Working With Internal Customers ..............................CUST0142 ITIL® V3 OSA: Service

Desk Metrics and Outsourcing .................ib_iosa_a11_it_enus Workforce Management Software -

ITIL® V3 OSA: Is It Worth It? ........................................................._pc_bi_ctbi009
Introduction to Functions ..........................ib_iosa_a12_it_enus Prioritizing Rewards and
ITIL® V3 OSA: Recognition in Call Centers ................................._pc_bi_ctbi011
Function Activities ......................................ib_iosa_a13_it_enus
ITIL® V3 OSA: Technology • Mentoring Assets
and Implementation Considerations ........ib_iosa_a14_it_enus
Mentoring ITIL V3 Foundation (ITV3F) ............................mntitv3f
• ITIL® V3 Overview Mentoring ITIL V3 Operational
Support and Analysis .................................................. mntitv3osa
ITIL® V3 Overview:
Creating a Service Culture ......................ib_ovvw_a01_it_enus • TestPreps
ITIL® V3 Overview: Introduction
to the ITIL® V3 Framework ......................ib_ovvw_a02_it_enus TestPrep ITIL V3 Foundation (ITV3F) ...................TPITV3F_ENG
ITIL® V3 Overview:
Certification and Benefits ........................ib_ovvw_a03_it_enus SALES AND CUSTOMER FACING SKILLS
• IT Infrastructure Library (ITIL) v3 Foundation Syllabus v4.2 CONSULTING SKILLS
ITIL and the Service Lifecycle ....................ib_itlu_a01_it_enus • Consulting with the External Client
ITIL V3 Foundation Syllabus V4.2:
Service Strategy Fundamentals ..................ib_itlu_a02_it_enus Essentials of External Consulting ............................... CONS0111
ITIL V3 Foundation Syllabus v4.2: The Client-Consultant Relationship ........................... CONS0112
Service Strategy Processes .......................ib_itlu_a03_it_enus Diagnosing and Planning ............................................. CONS0113
ITIL V3 Foundation Syllabus v4.2: Managing Delivery ....................................................... CONS0114
Service Design Fundamentals .....................ib_itlu_a04_it_enus Evaluation and Review ................................................. CONS0115
ITIL V3 Foundation Syllabus v4.2: Consulting with the External Client Simulation ........ CONS0110
Service Design Processes ..........................ib_itlu_a05_it_enus
ITIL V3 Foundation Syllabus v4.2: Service • Consulting with the Internal Client
Transition Processes and Principles .........ib_itlu_a06_it_enus
ITIL V3 Foundation Syllabus v4.2: Service Operation Essentials of Internal Consulting ................................ CONS0121
Principles and Functions .............................ib_itlu_a07_it_enus Internal Consulting Skills ............................................. CONS0122
ITIL V3 Foundation Syllabus v4.2: Establishing a Relationship with Internal Clients .... CONS0123
Service Operation Processes .....................ib_itlu_a08_it_enus A Workable Solution for Internal Clients .................. CONS0124
ITIL V3 Foundation Syllabus v4.2: Continual Evaluating Internal Assignments ............................... CONS0125
Service Improvement Fundamentals .........ib_itlu_a09_it_enus Consulting with the Internal Client Simulation ......... CONS0120
• Inbound Call Center Management • Internal Consulting for the Technical Professional
The Inbound Call Center ...............................................CUST0211 The Technical Professional as

Inbound Call Center Management: Leadership ........CUST0212 Internal Consultant ....................................................... CONS0131
Inbound Call Centers: People Management .............CUST0213 Creating Effective Contracts ....................................... CONS0132
Inbound Call Center Technology .................................CUST0214 Using Data as a Technical
Performance Metrics for an Inbound Call Center ....CUST0215 Professional Consultant ............................................... CONS0133
Converting a Call Center to a Profit Center ......_pc_bi_ctbi001 Resistance and Technical
Managing Your Call Center More Efficiently ...._pc_bi_ctbi002 Professional Consultants ............................................. CONS0134
Customer Service Training -
The Interview and Beyond .................................._pc_bi_ctbi004 SALES AND CUSTOMER FACING SKILLS
Disaster Recovery - Keeping the Lines Open .._pc_bi_ctbi005
Preventing Agent Absenteeism through INDUSTRY FOUNDATIONS
Better Working Conditions .................................._pc_bi_ctbi006

• Industry Overviews
The Automotive Industry Overview:
Version 2 ....................................................indo_01_a01_bs_enus
The Oil and Gas Industry Overview:
The Pharmaceutical Industry Overview:
The Food and Beverage Industry Overview:
The Health Care Industry Overview:
The Banking Industry Overview:
The Manufacturing Industry Overview:
Version 2 .....................................................indo_01_a07_bs_enus
The Retail Industry Overview:
The Insurance Industry Overview:
The Telecommunications Industry Overview:
The Health Care Industry Overview:
The Insurance Industry Overview:
The Banking Industry Overview:
The Oil and Gas Industry Overview:
The Retail Industry Overview:
• Industry Overview Series

Industry Overview:
Information Technology ..........................indo_02_a11_bs_enus
Industry Overview:
Federal Government ................................indo_02_a12_bs_enus

ENVIRONMENTAL, SAFETY & Direct
HEALTH, AND TRANSPORTATION e-Learning Solutions for Today’s Careers
ENVIRONMENTAL, SAFETY & HEALTH Ergonomics Awareness ..................................................SAH0424

AND TRANSPORTATION COURSEWARE Ergonomics in the Workplace ..............esh_sah_a30_sh_enus
Fall Protection
ENVIRONMENTAL, SAFETY & HEALTH, (or Working at Heights) ..........................esh_sah_a26_sh_enus
Fire and Explosion Hazards (H) ......................................SAH0426
AND TRANSPORTATION Fire Safety and Prevention ....................esh_sah_a24_sh_enus
First Aid--Automated External Defibrillator .................SAH0428
• Environmental First Aid--Basic ................................................................SAH0429
First Aid--CPR ...................................................................SAH0431
Environmental Management First Aid--Medical Emergencies ...................................SAH0432
Systems (EMS) ........................................esh_env_a01_sh_enus Food Safety and Handling .....................esh_sah_a05_sh_enus
Environmental Regulations Overview .......................... ENV0101 Forklift Safety ....................................................................SAH0433
Hazardous Waste Generator (Awareness) ................. ENV0102 Hand and Power Tool Safety .........................................SAH0434
Spill Prevention and Control .......................................... ENV0103 Hazardous Material
Spill Prevention Control and Countermeasure Plan .. ENV0104 Handling and Storage ............................esh_sah_a20_sh_enus
Storm Water Pollution Prevention ................................ ENV0105 Hazardous Material Management ................................SAH0109
Universal Waste Rule Training ...................................... ENV0106 Hazard Communication:
Used Oil Management .................................................... ENV0107 An Employee’s Right to Know ...............esh_sah_a27_sh_enus
Hazard Communication (HAZWOPER) .........................SAH0436
• Safety and Health Heat and Cold Exposure
Management (HAZWOPER) ...........................................SAH0439
Access to Employee Medical
Hearing Conservation .....................................................SAH0438
and Exposure Records ...........................esh_sah_a35_sh_enus
Heat Stress .......................................................................SAH0441
Access to Exposure and Medical Records .................SAH0401
Hot Work Permits .............................................................SAH0108
Accident Investigation and Reporting ..........................SAH0402
Hydrogen Sulfide .............................................................SAH0442
Accident Investigation and Reporting Simulation.......SAH0400
Indoor Hoisting and Rigging ...........................................SAH0443
Asbestos Awareness ......................................................SAH0403
Industrial Ergonomics .....................................................SAH0444
Back Safety and Injury Prevention ......esh_sah_a23_sh_enus
Introduction to Industrial Hygiene .......esh_sah_a15_sh_enus
Behavior-based Safety for Supervisors .......................SAH0405
Job Hazard Analysis ........................................................SAH0445
Benzene Awareness ..............................esh_sah_a14_sh_enus
Laboratory Safety ............................................................SAH0446
Bloodborne Pathogen Awareness .......esh_sah_a22_sh_enus
Ladder and Scaffolding Safety ......................................SAH0447
Carcinogen Safety ...........................................................SAH0407
Ladder Safety ...................................................................SAH0448
Chemical Process Safety ...............................................SAH0408
Laser Safety Training ......................................................SAH0449
Chlorine Safety ........................................esh_sah_a03_sh_enus
Lead and Cadmium .................................esh_sah_a02_sh_enus
Cold Stress ........................................................................SAH0409
Lead Awareness ..............................................................SAH0451
Compressed Gas Safety Program .................................SAH0411
Lockout/Tagout .......................................esh_sah_a19_sh_enus
Computer Ergonomics .....................................................SAH0412
Lockout/Tagout for
Confined Space Entry ......................................................SAH0414
Authorized Persons ................................esh_sah_a08_sh_enus
Construction Safety Orientation ....................................SAH0415
Liquefied Petroleum Gas (LPG) Safety .........................SAH0453
Cryogenic Safety .....................................esh_sah_a04_sh_enus
Machine Guarding ..................................esh_sah_a18_sh_enus
Decontamination (HAZWOPER) ....................................SAH0416
Material Safety Data Sheets ..........................................SAH0456
Defensive Driving .............................................................SAH0417
Mold Awareness .....................................esh_sah_a01_sh_enus
Defensive Driving Fundamentals .........esh_sah_a25_sh_enus
NFPA 70E Electrical
Defensive Driving: Truck Safety ...........esh_sah_a12_sh_enus
Safety in the Workplace ........................esh_sah_a06_sh_enus
Electrical Safety ......................................esh_sah_a16_sh_enus
Non-Ionizing Radiation Safety ..............esh_sah_a09_sh_enus
Electrostatic Discharge
Office Ergonomics ...........................................................SAH0457
Safety Training ........................................esh_sah_a07_sh_enus
Office Safety .....................................................................SAH0458
Emergency and
OSHA 300 Recordkeeping ..............................................SAH0459
Disaster Preparedness ..........................esh_sah_a21_sh_enus
Pandemic Flu Awareness ......................esh_sah_a10_sh_enus
Emergency Response .....................................................SAH0422
Personal Protective Equipment: Body Protection ......SAH0465
Emergency Response and
Personal Protective Equipment: Head Protection ......SAH0469
Spill Control (HAZWOPER) .............................................SAH0423

ENVIRONMENTAL, SAFETY & Direct
HEALTH, AND TRANSPORTATION e-Learning Solutions for Today’s Careers
Portable Fire Extinguishers ............................................SAH0462 Continuity Programs ...............................esh_sec_a02_sh_enus

Powered Industrial Truck Safety ..................................SAH0463
PPE/Respiratory Protection (HAZWOPER) ..................SAH0464
PPE: Eye and Face Protection .......................................SAH0466 ENVIRONMENTAL, SAFETY & HEALTH
PPE: Foot and Leg Protection ........................................SAH0467 AND TRANSPORTATION COURSEWARE
PPE: Hand Protection ......................................................SAH0468
PPE: Personal Protective Equipment ...esh_sah_a17_sh_enus CANADIAN ENVIRONMENTAL, SAFETY
Radiation Safety ...............................................................SAH0471 AND HEALTH, AND TRANSPORTATION
Regulatory Information ...................................................SAH0472
Regulatory Overview (HAZWOPER) ..............................SAH0473
Respiratory Protection ....................................................SAH0474 • Safety and Health
Safe Work Practices .......................................................SAH0475 Workplace Hazardous Materials
Signs and Tags .................................................................SAH0476 Information System .........................................................SAH0488
Site Control (HAZWOPER) ..............................................SAH0477 Confined Space Entry - Canada ....................................SAH0489
Site Safety and Health Lockout/Tagout Awareness - Canada ..........................SAH0490
Plan Procedures (HAZWOPER) .....................................SAH0478 Hearing Conservation - Canada ....................................SAH0491
Slips, Trips, and Falls .......................................................SAH0479 Fall Prevention Awareness - Canada ...........................SAH0492
Sprains and Strains ................................esh_sah_a11_sh_enus Respiratory Protection - Canada ...................................SAH0493
Toxicology (HAZWOPER) ................................................SAH0482 Ladder and Scaffolding Safety - Canada .....................SAH0494
Trenching and Excavation Safety .................................SAH0483
Tuberculosis: Prevention and Control ..........................SAH0484
Welding, Cutting, and Brazing .......................................SAH0485
Workplace Safety Orientation .......................................SAH0486
Workplace Security Awareness ...................................SAH0487
• Transportation
DOT Drug and Alcohol Awareness ..... esh_trns_a01_sh_enus
DOT Security for Shipment of
Hazardous Materials ............................. esh_trns_a02_sh_enus
DOT 1: Hazardous Materials Table .............................TRNS0201
DOT 2: Packaging and Labeling ...................................TRNS0202
DOT 3: Shipping Papers ................................................TRNS0203
DOT 4: Loading and Storage ........................................TRNS0204
IATA 1: Hazard Class Identification/Classification ...TRNS0205
IATA 2: Marking and Labeling .....................................TRNS0206
IATA 3: Packaging .........................................................TRNS0207
IATA 4: Documentation .................................................TRNS0208
IATA 5: Limitations and Shipment Review .................TRNS0209
• Fundamentals
Centrifugal Pumps--Types
and Components Training ........................................... FUND0303
DC Circuit Theory .......................................................... FUND0304
Positive Displacement Pumps .................................... FUND0305
• Security
NFPA 1600 Disaster/Emergency
Management ...........................................esh_sec_a01_sh_enus
NFPA 1600 Business

LEGAL COMPLIANCE Direct
LEGAL COMPLIANCE COURSEWARE Fair Labor Standards Act (FLSA) .............lchr_01_a26_lc_enus

Foreign Corrupt Practices Act .................lchr_01_a27_lc_enus
COMPLIANCE Antitrust – Overview ..................................lchr_01_a28_lc_enus
Ethical Decision Making Simulation ..............................LCO0100
Conflict of Interest Simulation ....................................... LCO010S
• HR Compliance Interviewing and Hiring Practices .................................LCO0110
Illegal Insider Trading Simulation ................................. LCO011S
Antitrust--Overview ..........................................................LCO0101
Workplace Diversity Awareness ............................... LCHR001A
Antitrust--Talking with the Competition ........................LCO0102
Antitrust-Trade Associations ..........................................LCO0103 • Harassment
Intellectual Property Overview .......................................LCO0109
Trade Secrets ....................................................................LCO0111 Employee Sexual
Attorney-Client Privilege .................................................LCO0113 Harassment Awareness ............................ lch_01_a01_lc_enus
Doing Business on the Internet ......................................LCO0114 Supervisor and Manager Sexual
Doing Business with the Government ...........................LCO0115 Harassment Awareness ............................ lch_01_a02_lc_enus
Insider Trading ..................................................................LCO0117 Harassment in the Workplace .................. lch_01_a03_lc_enus
Interviewing and Hiring Practices .................................LCO0118 Supervisor and Manager Sexual
Record Retention ..............................................................LCO0119 Harassment Awareness -
Independent Contractors and Multi-State Edition ...................................... lch_01_a04_lc_enus
Temporary Employees .....................................................LCO0121 Dealing with Sexual Harassment Simulation ...............LCO0200
Union Awareness .............................................................LCO0123 Managing Sexual Harassment Problems Simulation LCO020S
Documenting Discipline .....................................................HR0162 Managing Workplace Harrassment Complaints ........ LCO020T
Code of Conduct Awareness ...................lchr_01_a01_lc_enus
Workplace Ethics .......................................lchr_01_a02_lc_enus • HIPAA
Workplace Diversity Awareness ............lchr_01_a03_lc_enus
Workplace Violence ..................................lchr_01_a04_lc_enus HIPAA Privacy Essentials ........................lchp_01_a01_lc_enus
Anti-Money Laundering ............................lchr_01_a05_lc_enus
Conflicts of Interest in the Workplace ...lchr_01_a07_lc_enus
Rightful Employment Termination ...........lchr_01_a08_lc_enus
Equal Employment Opportunity and
Discriminatory Practices in Hiring ..........lchr_01_a09_lc_enus
Privacy and Information Security ...........lchr_01_a10_lc_enus
Procurement Integrity ...............................lchr_01_a11_lc_enus
FMLA Leave and More: An Overview of
Legally Protected Leave ...........................lchr_01_a12_lc_enus
Code of Conduct (Customizable) .............lchr_01_a13_lc_enus
Promoting a Substance-free
Workplace ...................................................lchr_01_a14_lc_enus
Understanding the Americans
with Disabilities Act (ADA) .......................lchr_01_a15_lc_enus
Integrity in the Workplace ........................lchr_01_a16_lc_enus
Preventing Fraud and Abuse ...................lchr_01_a17_lc_enus
Sarbanes-Oxley:
What You Need to Know ..........................lchr_01_a19_lc_enus
I-9 Compliance: Verifying Employment
Eligibility of US and Non-US Citizens ......lchr_01_a20_lc_enus
Understanding the Risks of Using Internet
Media and Electronic Communications .lchr_01_a21_lc_enus
BIS Export Controls and
Antiboycott Provisions ..............................lchr_01_a22_lc_enus
Interviewing and Hiring Practices ..........lchr_01_a25_lc_enus


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e-Learning Solutions for Today’s Careers

Certification Training and

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SOFTWARE DEVELOPMENT Java Programming with Java SE 6.0:

• Java Programming with J2SE: Update from 1.4 to 5.0

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Visual Basic 2008 ..................................... sd_adwf_a03_it_enus Securing and Managing a

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Development with C# 2005 Perl Language Fundamentals ..................................235060_ENG

• Perl Programming Fundamentals • Software Testing Foundations

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Fundamentals of Software Testing ...........sd_sftf_a01_it_enus Client Development ....................................................mnt70528cs

• Mentoring Assets SOFTWARE DEVELOPMENT

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OPERATING SYSTEMS AND SERVER OPERATING SYSTEMS AND SERVER

• CompTIA Server+ 2009 • Microsoft Office SharePoint Server 2007 Administration

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Preparing the Exchange Security, and User Logon .........................................216159_ENG

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4.0 to .NET Directory Services Installation and Configuration I

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for Windows 7 ...................................... mw_mwda_a02_it_enus Configure, Manage, and Maintain IP

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Patch Management and Securing MICROSOFT WINDOWS SERVER 2003

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ORACLE SERVERS • Sun Microsystems Solaris 9: System Administration I

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Solaris 9 System Administration ...............................71585_ENG UNIX System Architecture .........................................78924_ENG

Solaris 9 Advanced Installation .................................79046_ENG • UNIX: The User Environment

OPERATING SYSTEMS AND SERVER

• SUSE Linux Fundamentals

UNIX • LPIC Junior Level Linux Professional (LPIC-1) Exam 102

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• Microsoft Project Server 2003: Planning, Deploying, and

• Microsoft Systems Management Server 2003:

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Installing and Configuring Clients ...........................215591_ENG Mentoring 70-294 Planning, Implementing,

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TestPrep 70-680 TS: INTERNETWORKING, AND SECURITY

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INTERNET AND NETWORK WIRELESS

• Countering IT Security Threats: Ethical Hacking

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CISSP Domain: Cryptography ..................................244031_ENG Cisco TSHOOT 1.0: Planning Maintenance

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Cisco SWITCH 1.0: Minimizing Mitigating Layer 2 Attacks ........................cc_iins_a09_it_enus

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• CIPT2 4.1: Cisco IP Telephony Part 2 Converged Wide Area Networks

• BSCI 3.0: Building Scalable Cisco Internetworks

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Information Availability .............................................240092_ENG INTERNET AND NETWORK

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TECHNOLOGIES (Exam 642 611) Express Guide ........................... _pc_eg_444496

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Oracle Database 11g: Change Resources and Task Automation ............................257108_ENG