Professional Documents
Culture Documents
Personal details
First Name Middle name Last name
Age __________________
______ online
______ at home
Please answer the following questions with ‘yes’ or ‘no’ where necessary
Would you say that your business is profitable?
________________
_____________
____________
____________
____________
Do you have enough outlets for your business to sell your goods and services?
______________
What is the government is doing to promote marketing especially
This is the questionnaire aimed to gather information on tourists’ expectations about the
ideal travel agency. Please, recall your experience with travel agencies and fill in the
questionnaire. If you do it electronically, change the color of the chosen answer box. We
appreciate your time and effort.
abhipraya.kaviratna@in.thomascook.in
4. How do you choose which travel agency to go to? You may choose more than one
answer.
□ Trough friends/family's advise
□ Trough internet
□ Basing on your past experience
□ From advertisement
□ Other option, namely…..
7. Imagine that you go to a summer vocation with your friends/family to the country no
one of you has ever been before. What kind of information about the destination do
you expect to get from a travel agent? You may choose more than one answer.
□ About weather
□ About traditions
□ About local food
□ About currency
□ About dangers
□ About transport
□ Other option, namely….
8. How much time do you prefer to spend at a travel agency each visit?
□ Less than half an hour
□ Half an hour to one hour
□ More than one hour
9. How many times on average do you go to a travel agency before you finally book the
trip?
□ 1
□ 2
□ 3
□ 4 or more
10. Please read the statement and indicate the level of your agreement or disagreement.
Strongly Strongly
Agree Neutral Disagree
agree disagree
11. Please select whether the following aspects of the journey are a compulsory or
optional responsibility of a travel agency.
Optional (depends
Aspect Compulsory on the trip) I do not know
Accommodation □ □ □
Transport □ □ □
Entertainments □ □ □
Safety measures □ □ □
Insurance □ □ □
Others options,
□ □ □
namely……………
12. These are some qualities of a travel agency. Please rank them from “1” to “5”.
Note that: “5” stands for the most important and “1” for the least important quality.
□ Good communicative practice
□ Trustworthiness
□ Professional knowledge
□ Friendliness of staff
□ Fair cost