14thth ANNUAL INTERNATIONAL CONFERENCE

ISO 9000
SM

ON
& Related Standards

Taking ISO 9000 to a Higher Level

Through Integration, Lean & Six Sigma
ISO 9000 2008 REVISIONS
ISO/TS 16949
ISO/TS 29001
ISO 13485
ISO 14001
ISO 15000
ISO 17799
ISO 27001
COTS
SOX
C-TPAT
OHSAS 18001
Lean Enterprise
Six Sigma
ISO Micro-Process Audits
ISO-Lean-ERP Solutions
Standards Integration

March 6–7, 2006

Flamingo Hotel • Las Vegas, Nevada
EARLY REGISTRATION GIFTS
Apple I-Pod Shuffle
Palm Pilot
MP3 Player/USB Drive
Conference Organized Digital Camera
in Association with ASQ Golf Greens Fee
Message from the Conference Chairman…
EARLY REGISTRATION GIFT
Thanks to the Technical Committee for
their hard work. The International “We are giving away the hottest electronic gadget,
Conference on ISO 9000 has always the I-Pod Shuffle, as an early registration gift”
had a broad-based program with excel-
lent speakers. Once again, the 2006
Technical Committee has worked hard If you register for the INTERNATIONAL
to bring you a program with the latest CONFERENCE ON ISO 9000 by January 23, 2006,
information on a wide variety of topics you are entitled to one of the following early bird
related to management system stan- registration gifts. Use registration code “AQ” and
dards and associated improvement register by phone, fax, or mail.
tools and technique.
The 2006 Conference will feature a broad range of topics • Apple I-Pod Shuffle
of interest to all product and service sectors. The Conference
• Palm Pilot
also provides an opportunity for one-on-one discussions with
the speakers and other experts in the field. • MP3 Player / USB Flash Drive
This year for the first time, the Conference is being pre- • Digital Camera
sented in cooperation with the American Society for Quality. • Golf Greens Fee: to be used during the
On behalf of the Organizing Committee, I invite you to ISO 9000 Golf Tournament on March 5, 2006.
participate in the 2006 Conference. This event promises to be
an enjoyable learning and networking opportunity, one that will
assist you and your organization in deploying your own strate-
gies for improving performance.

John E. (Jack) West

ADVISORY BOARD EXHIBITS

• CHARLES M. LUDOLPH, European
Community Affairs, U.S. Dept. of Commerce
• ROBERT H. KING Jr., President & CEO,
Registrar Accreditation Board (RAB)
• JOHN E. WEST, Chairman, U.S. TAG-TC 176
• REGINALD N. SHAUGHNESSY, Past Chair,
ISO-TC#176, CANADA
• SCOTT K. RICHTER, Registrar Accreditation
Board (RAB)
• R. DAN REID, General Motors
• DALE K. GORDON, VP Quality, MPC Products
• JOE CASCIO, Chairman, US TAG-ISO 14000
• BENGT J. KREDELL, Ph.D., EOTC, SWEDEN
• HAROLD HODDER, Executive Director,
International Automotive Oversight Bureau
• ARTHUR L. RAMOS, Waters Corporation,
(retired)
• REG G. BLAKE, BSI America, Inc.
• PAUL SCICCHITANO, Quality Systems Update
• STANLEY I. WARSHAW, Ph.D., U.S.
Department of Commerce
Exhibit Dates: March 6-7, 2006
ONE FREE CONFERENCE ATTENDANCE AND ONE EARLY BIRD
REGISTRATION GIFT PER BOOTH IF YOU REGISTER BY
JANUARY 23, 2006
8’ x 10’ booths are available for a fee of $1,390 if you register and
fully pay before January 23, 2006, and $1,490 after January 23,
2006.
Exhibit Set-up: Sunday, March 5, 2006; 3:00 PM - 6:00 PM
Exhibit Hours: Monday, March 6, 2006; 7:30 AM - 6:00 PM
Tuesday, March 7, 2006; 7:30 AM - 1:00 PM
Move-out: Tuesday, March 7, 2006; 1:00 PM - 2:00 PM
Early Bird Special: If you register and fully pay by January 23, 2006,
one booth-personnel shall receive a complimentary conference
registration and an Early Bird registration gift. Exhibitors, who register
as conferees through the Early Bird Special, will be able to attend any
session that is open to regular conferees, receive an electronic copy
of the Proceedings, and a certificate of attendance with 1.6
CEUs/RUs. Each exhibitor contact person will receive a complete
attendance list.
To reserve your booth space, please contact the Conference office at
the address below.

International Conference on ISO 9000 • 4 Camden Drive, Pittsburgh, PA 15215 USA

Tel: (412) 782-3383 • Toll free: (866) 500-3383 • Fax: (412) 782-3384
E-mail: iso9000institute@aol.com or info@iso9000conference.com
www.iso9000conference.com
2
14th ANNUAL INTERNATIONAL CONFERENCE ON ISO 9000
PROGRAM-AT-A-GLANCE
March 5 - 8, 2006 • Flamingo Hotel • Las Vegas • Nevada • USA

SUNDAY, MARCH 5
MORNING ISO 9000 GOLF TOURNAMENTSM
ASQ CERTIFICATIONS EXAMS WORKSHOP 1
1. CERTIFIED QUALITY AUDITOR AS9100: AEROSPACE & DEFENSE
AFTERNOON 2. MANAGER OF QUALITY EXAM
3. CERTIFIED BLACK BELT SIX SIGMA EXAM

MONDAY, MARCH 6
8:00 AM – 9:55 AM SESSION 1
MAKING YOUR MANAGEMENT SYSTEM GREAT
SESSION 2 SESSION 3
10:15 AM – 12:00 PM CURRENT ISSUES FOR 2006 ISO 9000 PROCESS AUDITS

SESSION 4 SESSION 5
1:00 PM – 2:45 PM SECTOR APPLICATIONS OF ISO 9001 SYNERGY BETWEEN SOX/QMS

SESSION 6 SESSION 7
3:10 PM – 4:55 PM RISK MANAGEMENT & ISO 9001 CASE STUDIES FOR ISO 9001 INTEGRATION
WORKSHOP 2
6:30 PM – 9:30 PM ISO 9000 FOR EXPERTS

TUESDAY, MARCH 7
SESSION 8 SESSION 9
8:00 AM – 9:45 AM
QMS & EMS UPDATE ISO 9001, LEAN & SIX SIGMA
SESSION 12
SESSION 10 SESSION 11 AUTOMOTIVE
10:15 AM – 12:00 PM AUDITS & AUDITOR REACHING A HIGHER LEVEL MEASUREMENT SYSTEMS
PERFORMANCE OF PERFORMANCE

SESSION 13 SESSION 14
1:00 PM – 2:45 PM BUILDING YOUR OWN ISO QMS FOR BUSINESS
TOOLKIT PERFORMANCE

SESSION 15 SESSION 16
3:10 PM – 4:55 PM TOOLS TO IMPROVE QUALITY IMPROVING THE BUSINESS
SYSTEM CULTURE

WEDNESDAY, MARCH 8
WORKSHOP 3
8:00 AM – 5:00 PM DELIVERING ON ISO/TS 16949 IMPLEMENTATION

2006 INTERNATIONAL LEAN & SIX SIGMA CONFERENCE

PROGRAM-AT-A-GLANCE
March 8 - 9, 2006 • Flamingo Hotel • Las Vegas • Nevada • USA

WEDNESDAY, MARCH 8 THURSDAY, MARCH 9

8:00 AM – 9:00 AM SESSION A - KEYNOTE PRESENTATION
SESSION H
SESSION G BETTER & FASTER
SESSION B
9:00 AM – 11:00 AM BETTER LEAN & SIX FMEA:
LEAN & SIX SIGMA CASE STUDIES
SIGMA FOR RISK ANALYSIS AND
PRACTITIONERS MITIGATION
SESSION C
11:00 AM – 1:35 PM PROTOCOLS
LEAN & SIX SIGMA APPLICATIONS

SESSION D
1:35 PM – 2:45 PM SIX SIGMA & LEAN DEPLOYMENT SESSION J
EIGHT DIMENSIONS OF SUCCESS:
SESSION E INTEGRATING CUSTOMER PRIORITIES
3:15 PM – 5:00 PM
BUSINESS ASPECTS OF SIX SIGMA

3
 SESSION 1
MAKING YOUR MANAGEMENT SYSTEM GREAT
Session Chair: Jack West, Chairman ISO/TC #176
Monday Morning • March 6
8:00 AM – 8:10 AM
Opening Remarks, John E. (Jack) West
Conference Chairman & Chairman, ISO/TC #176
8:10 AM – 9:10 AM; Paper # 1-1
Igniting the Creative Spark – How To Get Everyone
Involved in Continuous Quality Improvement!
Norman Bodek, Author
Over 100 years ago, Frederick Taylor, father of industrial engi-
neering, said, “Management’s job is to do the planning and the
thinking and the worker does the work.” People were actually
told, “don’t get involved with problem solving,
you just do your work.” However, the key to
quality improvement and customer satisfac-
tion in this new age is getting “all” employees
involved in creative problem solving activities.
You will learn how Toyota, Arvin Meritor,
Technicolor and other companies have been
able to harness the latent talent of all employ-
ees - getting on the average in writing over 20
improvement ideas per employee – bringing
greater quality products, and saving their companies millions
of dollars. This presentation will show you how to ignite the
creative spark within your company. It will show you how to
offer people exciting work and save your company millions –
guaranteed!
Norman Bodek has published hundreds of management books
on productivity, quality, and Lean manufacturing. He is the
author of three recent books: The Idea Generator – Quick and
Easy Kaizen, Kaikaku The Power and Magic of Lean, and All
You Gotta Do Is Ask. He is the winner of the 2005 Shingo Prize.
9:10 AM – 9:55 AM; Paper # 1-2
Making Your Management System Great: Integration and
Your Bottom Line
John E. (Jack) West, Chairman ISO/TC #176
Conformity with ISO 9001, TS 16949, ISO 14001, and other
management system standards may be a necessity. However,
using these standards can also provide the foundation on which
to build a management system that drives performance excel-
lence. This presentation will discuss the quality hierarchy and
using proven implementation techniques to focus on the things
most important to your organization. Topics to be covered
include: the conformity trap—conformity to a standard may be
important but it is not the most important thing; the absolutely
critical nature of the continual improvement concept; why inte-
gration is necessary; stakeholders—making the customer (and
other interested parties) king; and examples of how these four
concepts are used in a realistic setting.
9:55 AM– 10:15 AM – REFRESHMENT BREAK
4
SESSION 2
CURRENT ISSUES FOR 2006
Session Chair: R. Dan Reid, General Motors
Monday Morning • March 6
10:15 AM – 10:50 AM; Paper # 2-1
Delivering on ISO/TS 16949 Implementation
Joseph R. Bransky, General Motors Representative to the
ISO/TS 16949 International Automotive Task Force (IATF)
QS-9000 is scheduled to expire on December
14, 2006. The “push” is on for automotive
suppliers to change to TS 16949 before the
deadline. The requirements for organization-
al readiness in TS 16949 represent a major
paradigm shift compared to that of QS-9000.
We will cover an overview of TS 16949;
understanding the importance of both the
standard and the certification schemes in the
automotive supply chain; process approach;
organizational readiness; changes in internal
audits; 3rd party audits; core tools e.g. PPAP, FMEA, APQP, and
SPC; how organizations are impacted, recent trends; rules; how
3rd party audits be conducted; and what the expectations are.
10:50 AM – 11:25 AM; Paper # 2-2
Integrating C-TPAT Requirements Into Your ISO 9001
Lois W. O’Brien, Manager, Security Programs,
SGS SSC & Mark T. Young, Lead Auditor, SGS SSC
C-TPAT (Customs Trade Partners Against Terrorism) is a joint
government-business initiative for a voluntary relationship to
strengthen the overall supply chain and border security. Since
9/11, the concern for security of the supply chain has been dra-
matically focused on the overseas suppliers and the borders. If
you are a US company that imports parts or finished goods, or
an international transportation logistics company, and you
already have an ISO 9001 system in place, you are well on your
way to planning your C-TPAT implementation. This presentation
will help provide a basic understanding of C-TPAT and how the
implementation can be accomplished using the tools of ISO
9001.
11:25 AM – 12:00 PM; Paper # 2-3
What Organizations Can Learn From Hurricane Katrina
R. Dan Reid, Purchasing Manager, GM Powertrain
In the days immediately following Hurricane
Katrina, many outsiders became aware that
the City of New Orleans had a comprehensive
emergency management plan (CEMP) specif-
ic to hurricane preparedness. It was also
revealed that in 2002, the New Orleans
Times-Picayune forecasted the conse-
quences if a large hurricane struck New
Orleans. As in many organizations, knowl-
edge of the risks was not sufficient to cause
government leadership to provide preventa-
tive measures. So if the problem was identified well in advance,
what went wrong? This presentation will look at a number of
quality tools that should be utilized in disaster planning. In some
cases, as we have seen, it might be a matter of life or death!
12:00 PM – 1:00 PM – LUNCH BREAK
 SESSION 3
ISO 9000 PROCESS AUDITS
Session Chair: Sandra Callahan, Rohm & Haas Co.
Monday Morning • March 6
10:15 AM – 10:50 AM; Paper # 3-1
ISO Micro-Process Audits
Michael Budarz, Site Manager,
Crane Army Ammunition Activity Center
Many organizations face a common problem some time after
becoming ISO 9001:2000 certified. The novelty of certification
wears off, actions designed to maintain certification become rou-
tine, and a desire to “do more” begins to fade. ISO micro-
process audits can increase an ISO manager’s touch time with
the quality management system, dramatically improve the ability
to respond in a timely manner to everyday problems. In addition,
they are a lot more fun to conduct than ordinary ISO audits.
Working with these types of audits for several months, it became
obvious that the results obtained far exceeded that of a tradition-
al audit in terms of time spent. Focused on the key operational
element of an ISO Quality Management System, internal audits
tie ISO activity to daily business concerns and virtually all quali-
ty improvement tools. These audits can be major cost savers
and you can get in and fix something now!
10:50 AM – 11:25 AM; Paper # 3-2
Guide to Auditing Process Validations
James D. Werner, Associate Director, Corporate
Quality & Siemens Medical Solutions USA, Inc.
Process validation has been a requirement for many years. Only
recently, FDA and ISO made this a specific requirement - FDA to
medical device manufacturers in 21 CFR 820.75 and ISO with
the release of ISO 9001:2000, section 7.5.2. There clearly is a
need for auditors to have a basic knowledge of the requirements
of process validation and then be able to use this knowledge
when auditing a process validation. Process validation is a sci-
entific method for assuring that the process output will consis-
tently and repeatedly meet its predetermined requirements. ISO
9001:2000 at 7.5.2 requires that, “The organization shall validate
any processes for production and service provision where the
resulting output cannot be verified by subsequent monitoring or
measurement.” The presentation provides the auditor with what
the contents of the validation documentation should be, and
offers tips on auditing.
11:25 AM – 12:00 PM; Paper # 3-3
The Process Approach Revisited
Zachary C. Pivarnik, Director
BVQI Training; Bureau Veritas Quality International
Many organizations continue to struggle with the process
approach as seen through the eyes of third party auditors and do
not realize the benefits of third party certification. The common
pitfalls are as follows: Organizations are not adequately defining
process sequence and interaction. Process objectives are not
linked to organizational objectives. Internal audit approach is not
process oriented. Customer satisfaction methods are not
focused on “end” users. By reviewing simple solutions to these
common pitfalls, organizations can develop a consistent imple-
mentation focus and realize the benefits of the process approach
as defined by ISO 9001-2000.
12:00 PM – 1:00 PM – LUNCH BREAK
5
SESSION 4
SECTOR APPLICATIONS OF ISO 9001
Session Chair: Mickey Christensen, TQM Systems
Monday Afternoon • March 6
1:00 PM – 1:35 PM; Paper # 4-1
Lessons from the FDA Approach to Quality Systems
William R. (Bill) Kracht, President, Bill Kracht Consulting
Quality by Design, Life Cycle Management, Risk Assessment
and Management, Process Knowledge and Capability, and
Change Management are some of the focus areas of the FDA
and its regulated industries, such as the pharmaceuticals and
medical devices, in their application of Quality Systems. The
Quality System goals of the FDA, for itself as well as for the
industries it regulates, have been detailed in their “21st Century
Initiative” since September 2004. Much progress has been
made since that time. This presentation will examine some of
the major concepts and tools, and identify how other organiza-
tions can use these concepts to improve their own quality & busi-
ness management systems.
1:35 PM – 2:10 PM; Paper # 4-2
What’s Happening with the IWA-1—Guidelines for
Improvement in Health Service Organizations?
M. M. “Mickey” Christensen, MSME, P.E. Ret., President,
TQM Systems & R. Dan Reid, M.B.S., M.A., ASQ CQE,
Purchasing Manager, General Motors Powertrain
Due to well-documented concerns about health care quality,
cost, and patient safety, it has never been more important for
organizations to improve process capability and to manage risk.
For example, the U.S. Department of Health and Human
Services reports that even though the vast majority of medical
liability cases never go to trial, it costs over $24,000 on the aver-
age to defend each claim. The Center for Medicaid and Medicare
Services (CMS) requires that hospitals take a proactive
approach to performance improvement. Tools that should be
used include: flow charts, quality plans, work instructions, RASIC
or Six Sigma Accountability Charts and Failure Mode and
Effects Analysis (FMEA). This presentation will summarize
the tools and methodologies that can be used in Healthcare to
manage risk.
2:10 PM – 2:45 PM; Paper # 4-3
Integrating Safety, Environmental
and Quality Management Systems
Les Smith, Director of Training Services, DNV Certification
To meet the increasing expectations of multiple stakeholders,
organizations need to continually improve operational efficiency,
provide assurance and create confidence. This presentation will
focus on the integration of Safety and Health, Environmental,
and Quality Management Systems. A road map using the PDCA
(Plan, Do, Check, Act) model to systems integration and focus-
ing on fifteen process areas will be presented. These are lead-
ership, planning, risk evaluation, human resources, compliance
assurance, project management, training and competence, com-
munication, promotion, risk control, asset management, contrac-
tor management and purchasing, emergency preparedness,
learning from events, risk monitoring, and results and review.
2:45 PM – 3:10 PM – REFRESHMENT BREAK
 SESSION 5
SYNERGY BETWEEN SOX & QMS
Session Chair: Dale R. Tuttle, Program Designer, ASQ
Monday Afternoon • March 6
1:00 PM – 1:35 PM; Paper # 5-1
Synergy Between Developing a Business Continuity
and Security Program
Mary L. Carrido, President/CEO, MLC & Associates, Inc.
Ron Collette, Principal, MLC Security, LLC
ISO 17799 and Sarbanes-Oxley Act (SOX) both include require-
ments of Business Continuity and Security as it relates to peo-
ple, process, technology and facilities. Specifically, SOX 404
requires that companies protect the integrity of their financial
reports. This presentation will illustrate how a Security and BCP
methodology can be executed in parallel. A case study will be
presented on how companies can utilize the information gener-
ated from the Business Impact Analysis for both their Business
Continuity and Security Programs and for complying with ISO
17799 and SOX. Participants will be provided with instructions
on how to integrate SOX with their Business Resumption Plans,
and how current Microsoft products such as InfoPath and
SharePoint can be used to maintain the information.
1:35 PM – 2:10 PM; Paper # 5-2
Quality/Environmental Management Experiences in Support
of Sarbanes-Oxley Compliance
Sandy Liebesman, Ph.D., Sandford Quality Consulting LLC
This session will start with a review of the five COSO elements.
Then, a discussion will follow of the survey responses to five
areas of support for the Internal Financial Auditors (IFAs).
Emphasis will be given to “supporting the auditing process” with
integrated audits. Finally, individual case studies will be present-
ed describing organizations that have been successful in linking
their quality management systems to financial management sys-
tems in compliance with SOX. Time will be reserved at the end
for a discussion of major issues observed during compliance and
for answering questions from the attendees.
2:10 PM – 2:45 PM; Paper # 5-3
Positive Potential and Potential Pitfalls of SOX/QMS Synergy
Paul C. Palmes, QA Director, Northern Pipe Products, Inc.
Driven by strong negative reactions to the ulti-
mate price of SOX compliance, companies
are increasingly talking about “value added,”
“linked” or “partnered” audits to defray costs.
Organizations with well-designed quality or
environmental management systems are
already performing meaningful audits, and
are usually eager to share the results.
Sarbanes Oxley, however, is a regulation, not
a standard, and is typically audited using
compliance auditing technique that the quality
community has been actively trying to rise above for almost 30
years. The promise of SOX joining forces with process-minded
entities within companies is that through this interconnectedness
a consistent message can take hold within the organization.
This presentation will examine the linkages as well as bound-
aries and cautionary issues of special interest to quality profes-
sionals.
2:45 PM – 3:10 PM – REFRESHMENT BREAK
6
SESSION 6
RISK MANAGEMENT & ISO 9001
Session Chair: John E. Gray, U.S. Air Force
Monday Afternoon • March 6
3:10 PM – 3:45 PM; Paper # 6-1
I.S. 900: The First Risk-Based Integrated Business
Management System for Small/Medium-Sized Enterprise
Richard Hadfield, Technical Services Manager, The National
Standards Authority of Ireland (NSAI)
In 2004, the NSAI Standards Committee agreed to develop a
new management system standard for the Small/Medium Sized
Enterprise (SME). The standard was conceived with the idea of
being a stripped down version of ISO 9000 and was nicknamed
“I.S. 900” - ISO 9000 with two “0” missing! The benefits of an
integrated management system standard are evident in the cur-
rent environment in which organizations are adding new certifi-
cations rather similar to the way soldiers add campaign medals:
ISO 9000, ISO 14001, OHSAS 18001, ISO TS 16949 etc. Using
the conventional “silo” standards, integration is not an easy con-
cept as it is usually an afterthought. In I.S. 900, integration is the
aim and is required. NSAI sees this standard as being useful as
a structured way of establishing and maintaining a small busi-
ness.
3:45 PM – 4:20 PM; Paper # 6-2
Using Risk Management to Assess Effective Performance
Under ISO 9001 in COTS Implementations
Eugene Kirsch, CSQA Associate, Booz Allen Hamilton
Implementation of an ISO 9001 quality management system has
a de facto assumption against risk. The establishment of the
QMS is assumed to prevent most risk areas from germinating.
The challenge with most organizations implementing any major
commercial-off-the-shelf (COTS) solution is that the QMS is insti-
tuted for the integration project and then is retired. This pre-
cludes any opportunity for significant process improvement from
project-level lessons learned being incorporated into the QMS
for a next pass through the integration life cycle. As a comple-
mentary strategy, risk management can be a valuable check on
the effectiveness of an ISO 9001 QMS. This presentation
describes the risk areas typical to COTS implementation, such
as practical information and lessons learned, and provide sug-
gestions on how to link risk mitigation to ISO 9001 QMS.
4:20 PM – 4:55 PM; Paper # 6-3
Reality Based FMEAs: A New Approach
at the Product Family Level
John M. Cachat, Chairman, IQS, Inc.
The problem with FMEAs is that the connection between engi-
neering and manufacturing is broken. This presentation will pro-
vide insight on how to bring FMEAs to life by using a data driven
business approach versus the more popular document driven
approach. The presentation will show how engineering can have
direct access to manufacturing data on number of occurrences
and severity. The presentation will show how to track corrective
actions to reduce RPN levels by due date and who it is assigned
to. In addition, the presentation will discuss how FMEAs at the
product family level assure consistent deployment across a fam-
ily of parts.
 SESSION 7
CASE STUDIES FOR ISO 9001 INTEGRATION
Session Chair: Dale R. Tuttle, Program Designer, ASQ
Monday Afternoon • March 6
3:10 PM – 3:45 PM; Paper # 7-1
One System Can Fit All
Lorri Hunt, Business Project Specialist, QA, Honeywell
Honeywell FM&T began its journey into
management system integration ten years
ago. This presentation will show how a man-
agement system with a strong infrastructure
can be used to implement and verify compli-
ance to a variety of ISO and other standards
including ISO 9001, ISO 14001, voluntary
protection program, CMMI, and other quality
awards. This presentation will also review
how an organization sustains a management
system as it evolves through changes in lead-
ership, organizational change, and continual improvement
efforts.
3:45 PM – 4:20 PM; Paper # 7-2
How to Integrate Lean, ISO and Problem Solving to Achieve
Bottom-line Improvement?
Baskar Kotte, President, Quality Systems Enhancement, Inc.
This interactive presentation provides simplistic concepts and
techniques to integrate Lean, ISO and Problem Solving for effec-
tively achieving bottom-line improvements. Some Lean practi-
tioners are facing problems in measuring the effectiveness of
Lean applications. The focus will be on using ISO’s Process
Approach and Internal Audits to measure Lean effectiveness.
This presentation emphasizes effective comprehension of critical
concepts and their application; proven implementation tech-
niques focusing on bottom-line; application of lean
concepts/techniques in all manufacturing, non-manufacturing
areas keeping ISO’s Process Approach; lessons learned in com-
bining these three vital linkages to business performance includ-
ing pitfalls; and defined path to achieve desired bottom-line
improvements.
4:20 PM – 4:55 PM; Paper # 7-3
Utilizing ISO 9001 to Support Sarbanes-Oxley
404 Compliance
Maureen McAllister & John Straebel, Principals,
McAllister Consulting LLC
At their foundation, ISO 9001 and Sarbanes-Oxley Section 404
are about the same thing: grass-root controls that protect the
interests of key stakeholders. While ISO is primarily focused on
operational controls and SOx on financial controls, they share
crucial common ground: many financial accounts originate with
basic operational practices. All transactions begin with opera-
tional activities addressed in an ISO system. Consistent with the
Security and Exchange Commission’s (SEC) guidance that 404
compliance tests be top-down and risk-based, ISO offers a plat-
form to enable just this. The ISOx process is a step-by-step way
to utilize an ISO 9001 system for SOx compliance. Among other
things, ISOx helps an organization align its ISO procedures to
the COSO components of internal control, the most-widely
acknowledged framework for internal control in the USA.
7
SESSION 8
QMS & EMS UPDATE
Session Chair: Dale R. Tuttle, Program Designer, ASQ
Tuesday Morning • March 7
8:00 AM – 9: 00 AM; Paper # 8-1
ISO 9000 Update
John E. (Jack) West, Chairman ISO/TC #176
This presentation will provide an update on
the expected changes to ISO 9001 and ISO
9004. The process required to achieve
these changes by 2008 will be
discussed. The presentation will also look at
beyond 2008 when it is projected that ISO
9001 and ISO 14001 will be more closely
aligned. By the end of 2007, ISO 9001:2000
and 9004:2000 will have had seven years of
use. That is a long time for any standard to
remain unchanged. And by 2008, there will
be changes!
In 2004, ISO/TC #176 Subcommittee 2 went through a rigorous
process to determine whether changes are needed. That
process involved a worldwide public survey, a “systematic
review” by the subcommittee members, development of a “justi-
fication study” to explain the need for change as defined by the
worldwide survey, submission of member comments, and other
inputs from earlier surveys conducted by several member coun-
tries including the US. All of this information indicated a need for
an amendment to clarify ISO 9001 and a significant revision to
upgrade ISO 9004.
Jack served from 1997 to 2005 as Chair of the US TAG to
ISO/TC #176 and lead delegate for the United States to the
International Standards Organization committee responsible for
the ISO 9000 family of quality management standards. He
remains active in the US TAG and TC 176. He is also a mem-
ber of the board of directors of the Registrar Accreditation Board
(RAB).
9:00 AM – 9: 45 AM; Paper # 8-2
ISO 14001: Learning from Experience: What the Markets and
Users are Telling Us about the Future of ISO 14001
Peter J. Johnson, Product Manager, Forestry, Environment
and Health & Safety, QMI
This presentation will focus on what we have learned from the
practical experience of applying and auditing ISO 14001 over the
past decade and what the future holds. Topics such as why have
industry leaders and followers emerged in the EMS marketplace,
why are some sectors more active than others, who is driving the
demand for EMS registration, what have been the benefits of
ISO 14001 implementation and are they sustainable? This pres-
entation will also explore what the future holds for ISO 14001
implementation and registration.
9:45 AM – 10:15 AM – REFRESHMENT BREAK
 SESSION 9
ISO 9001, LEAN & SIX SIGMA
Session Chair: Marco Luzzatti, Greenville Tech.
Tuesday Morning • March 7
8:00 AM – 8:45 AM; Paper # 9-1
Lean FMEA Process: A Faster & More Thorough Approach
Lee D. Dawson, CEO, Quality Associates International, Inc.
The FMEA process is known to be extremely valuable in many
service and manufacturing industries. The FMEA process has
saved billions of dollars and many people who could have lost
their lives if failures and causes were not uncovered and pre-
vented. The FMEA process, however, has had mixed reviews as
to the deployment and efficiency. Teams have complained about
the redundancy. The FMEA process has been leaned out for
more efficiency and better use. This paper describes a new
approach, which has been shown to deliver similar results in
70% less time. The FMEA methods described in this paper have
been used successfully at Lockheed Martin, Harley-Davidson
and Caterpillar. Case studies will be shared for better under-
standing and transfer of knowledge.
8:45 AM – 9:20 AM; Paper # 9-2
Integrating Strategies: The ISO-Lean-ERP Solution
Douglas W. Anton, President, AEM Consulting Group, Inc.
In this presentation, the three things that customers want and the
three most common challenges that companies face are
addressed. An overview of ISO, lean manufacturing, and ERP is
given. Mr. Anton will show how these three strategies address in
a unique way three common challenges, thus giving employees
the tools to give customers what they want. Examples of com-
panies that Mr. Anton has worked with, who achieved benefits
from successful implementations of these strategies, will be pre-
sented. Mr. Anton will give examples of companies (unidentified
by name) that were not so successful, either because they hes-
itated to embrace these strategies or were not able to make the
change required.
9:20 AM – 9:55 AM; Paper # 9-3
Lean Quality Documentation Systems: Reduce ISO 9001
Documentation by Half Without Eliminating Content
Mike Micklewight, President, QualityQuest, Inc.
Many companies established their quality systems after having
purchased a software program with a “canned” quality manual.
Software companies try to subliminally sell you the concept
“more is better.” Purchasing companies often don’t realize that
they are purchasing a lot of junk that adds unnecessary com-
plexity to their documentation. Efforts aren’t always well coordi-
nated, with documents written in each department separately,
while ignoring the big picture of the system approach. The result
is several documents addressing the same issues and tons of
redundancy. In assisting companies with converting their ISO
9000:1994-registered quality system to one based on ISO
9001:2000 requirements, and now, assisting automotive suppli-
ers in their efforts to convert to ISO/TS 16949, Mr. Micklewight
challenged them to decrease their documentation by at least 50
percent. This presentation will summarize the methods used in
condensing documentation.
9:55 AM – 10:15 AM – REFRESHMENT BREAK
8
SESSION 10
AUDITS & AUDITOR PERFORMANCE
Session Chair: Dale R. Tuttle, Program Designer, ASQ
Tuesday Morning • March 7
10:15 AM – 10:50 AM; Paper # 10-1
Auditor Performance … It’s a Matter of Competence
Michael K. Carmody, President and CEO, RABQSA
International, Inc.
The performance of management systems auditors is emerging
as the key 2006 strategic issue for the international conformity
assessment community. More than ever before, industry is
demanding increased value and relevance from today’s auditor.
More specifically, an auditor’s competency, experience and qual-
ifications, must be aligned with the specific requirement of each
industry sector or market. ‘Competency’ is demanded not simply
‘qualification’, that is, can the auditor effectively and efficiently
demonstrate audit practice to the required industry standard!
RABQSA is leading the international debate and assuming the
challenge of working with the auditor and certification communi-
ty on the transition to competency based certification. A very
demanding exercise that is at the core of our industry’s relevance
…and perhaps survival!
10:50 AM – 11:25 AM; Paper # 10-2
Putting Your Internal Audit Program on Steroids
Mike Micklewight, President, QualityQuest, Inc.
Too many internal audit programs within companies are weak
and do not accomplish the very purpose for their existence –
continual improvement of the effectiveness of the Quality
Management System. The cause of this weakness oftentimes is
that internal audit programs emulate the weakness of the
Registration Auditing System. Understanding this weakness and
understanding the spirit behind ISO 9001 and ISO 9004 are the
first steps in strengthening your Internal Audit System.
Toughening up your auditors and strengthening management’s
support of the Internal Audit System are the next steps. Auditors
should also have knowledge of and use Lean tools (i.e. Value
Stream Mapping, 5S, Quick Changeover) when auditing for
effectiveness.
11:25 AM – 12:00 PM; Paper # 10-3
Twelve Ways Auditing Can Add Value
JP Russell, President, JP Russell and Associates
Much has been said in the last couple of years about organiza-
tional improvement and value-added auditing. The ISO 9001
standard now requires continual improvement. The Six Sigma
folks have reinvented continuous (never ending) improvement,
and the new ISO 19011 quality and environmental auditing stan-
dard includes an example audit for evaluating effectiveness of
the management system. Others state that we should be con-
ducting value-added audits anyway, but many are not sure exact-
ly what these are. Can system-process auditing really contribute
to continual improvement? Can auditing move beyond compli-
ance and support top management in a proactive quest for
improvement? Organizations desire to remain competitive and
improve their effectiveness. Yet continual improvement seems to
elude us. The presenter will review 12 ways audits can add
value to support management objectives for on-going improve-
ment.
12:00 PM – 1:00 PM – LUNCH BREAK
 SESSION 11
REACHING A HIGHER LEVEL OF PERFORMANCE
Session Chair: Rodney Weber, Southwest Research
Tuesday Morning • March 7
10:15 AM – 10:50 AM; Paper # 11-1
Evolving from Quality Management to Business
Management
Tom Taormina, CMC, CPCM, CQMgr, President,
The Taormina Group, Inc.
At one division of Dell Computer, implementing Quality as a
Profit Center increased quality by 68% over a nine-month peri-
od. “Quality Improvement” is an abstraction that can’t be
deposited in the bank. Over the same time period, that division
of Dell increased throughput by 37%. In 18 months, sales vol-
ume increased nearly 150% and manufacturing capacity
increased threefold. These percentages can be converted into
real dollars that you can take to the bank. Enlightened business
leaders are continually looking for ways to make more money,
not to revel in quality statistics. This presentation focuses on
encouraging the transition to human accountability that leads to
higher profits and increased customer satisfaction. Mr. Taormina
will present the specific steps taken by Dell Computer to change
the focus from quality management to business process
improvement.
10:50 AM – 11:25 AM; Paper # 11-2
Building a Balanced Scorecard
Craig Cochran, Project Manager, Georgia Institute of
Technology, Center for International Standards and Quality
The Balanced Scorecard is one of the most significant manage-
ment philosophies of the last quarter century. At its core, it is one
simple concept: stop trying to manage your organization by
financial measures alone. Why? Because financial measures
are always looking backwards. They tell you what happened last
month, last quarter, or last year, but they say very little about
what will happen in the future. Develop a more balanced and
rational set of measures, and you’re more likely to be successful
over the long-term. How does an organization go about building
a balanced scorecard? Whose input do you need? And how do
you probe key variables? Finally, how do you implement a
Balanced Scorecard throughout the organization? This presen-
tation will address these issues and more.
11:25 AM – 12:00 PM; Paper # 11-3
Integrating Customer Retention into an ISO 9001 Quality
Management System To Move Beyond Customer
Satisfaction
Roger Ritterbeck Jr., Product Manager, QMI
Today’s organizations strive to achieve excellent customer serv-
ice and high quality products. However, even with outstanding
customer satisfaction, organizations continue to lose customers.
Organizations must recognize the reason customers leave and
incorporate an integrated process for customer retention into
their quality management system. Customer retention principles
can easily be integrated within an ISO 9001 based quality man-
agement system. Customer communication (Clause 7.2.3 of the
ISO 9001 standard) is vital in gaining this insight. Successful
planning of a process to move from customer satisfaction to cus-
tomer retention can only be sustained if it is fully integrated into
the management system.
12:00 PM – 1:00 PM – LUNCH BREAK
9
SESSION 12
AUTOMOTIVE MEASUREMENT SYSTEMS
Session Chair: R. Dan Reid, General Motors
Tuesday Morning • March 7
8:00 AM – 8:35 AM; Paper # 12-1
What’s New in the MSA 3rd Edition Reference Manual?
Mike Down, General Motors North American
Engineering - Integration and Performance
This presentation focuses on AIAG Automotive Measurement
Systems Analysis (MSA). This session will look at the changes
to the MSA reference manual in relation to the 2nd edition. The
manual defines measurement as a process from development
and conception to the continual tracking and measurement of
data. The purpose of this rewrite was not only to correct past
problems, but also to expand the use of other tools to under-
stand measurement variation and its impact on the results.
8:35 AM – 9:10 AM; Paper # 12-2
Introduction to Measurement Systems
Alan D. Munday, Ricardo Inc.
In the drive to improve product quality, QS9000 and TS 16949
quality systems require continuous improvement that extends to
the part characteristics. One approach taken has been the
development of new and exciting measurement solutions that
collectively have the ability to measure almost every property of
the part. Measurement systems are an area not all quality prac-
titioners feel competent in. This session will provide a framework
for the issues, e.g. why measure at all, what needs to be meas-
ured, inspection of features, and related environmental issues
from a manufacturing perspective.
9:10 AM – 9:45 AM; Paper # 12-3
How to Deal with Measurement Variation?
Mike Down, General Motors North American
Engineering- Integration and Performance
One of the keys to a quality process is a basic understanding
and improvement of the measurement process. But what hap-
pens when the gauge is the issue or the interface between the
operator and the measurement system? What is the best strat-
egy to resolve these issues? The MSA 3rd edition provides
guidelines in relation to measurement planning and development
of measurement system. This session will look at different case
studies and the strategies used to resolve measurement issues.
9:45 AM – 10:15 AM – REFRESHMENT BREAK
10:15 AM – 10:50 AM; Paper # 12-4
Measurement Devices and Their Application
Alan D. Munday, Ricardo Inc.
Measurement devices are a significant part of the measurement
system. In this session we will review a number of common
devices used in manufacturing today and detail various applica-
tions for which they are appropriate. We will also explore some
new technology and sophisticated devices now being intro-
duced. This session is a “must” for new quality practitioners, or
those wanting a refresher in measurement devices and their use.
 SESSION 13
BUILDING YOUR OWN ISO TOOLKIT
Session Chair: Diana Somerton, CMTC
Tuesday Afternoon • March 7
1:00 PM – 1:35 PM; Paper # 13-1
Twenty-five Tips to Improve Your Internal Audit Program
Kristin L. Case, PE, QA Manager, NORDAM PRISM
Limit corrective action; do not designate deadlines; require volun-
teerism. These counter-intuitive suggestions may be the key to
improving internal audits! In your organization, are audits per-
formed on schedule? Is it easy to find qualified, “independent”
auditors? Does top management support auditing? Or, is the sta-
tus of your quality management system routinely communicated
throughout the organization? If so, this is not the presentation for
you. If, however, your organization suffers from a high dropout rate
for volunteer auditors; ineffective, overdue corrective actions; you
have something to gain from this presentation. In the process of
auditing approximately 100 organizations, best practices in internal
auditing were gathered. Each tip in this presentation has been
proven successful.
1:35 PM – 2:10 PM; Paper # 13-2
Constructing a Quality Culture:
Toolkit for Quality Improvement
Dorothy J. Hollahan, Policy Analyst, Virginia Department of
Alcoholic Beverage Control & Michael P. Levy, CQM, Practice
Manager, Virginia’s Philpott Manufacturing Extension
Partnership
The Virginia Department of Alcoholic Beverage Control (ABC)
developed a methodology for process improvement and then
deployed this methodology throughout the organization. This
approach was selected because of the realization that full
understanding of quality tools was fundamental to becoming a
true, customer focused, and high performance organization. This
presentation will focus on the approach and implementation of the
3-module, 6-day training cycle. Speakers will address best prac-
tices for success, lessons learned, and resources utilized for suc-
cess. Topics include the need for multiple levels of training to
address multiple levels of the organization, addressing leadership’s
role in the success of the culture change.
2:10 PM – 2:45 PM; Paper # 13-3
The Integration of Continuous Improvement
Systems into the Business Model
George M. Covington, QMS Lead Auditor, TÜV America, Inc.
Lean Manufacturing, Six Sigma and other continuous improvement
programs are commonplace in many organizations. Unfortunately,
the choice of projects is left largely to the team champions based
on prioritization of these projects on ROI only. This paper discuss-
es how the requirements of paragraph 8.5 of the ISO 9001 stan-
dard are related to the establishment of quality objectives. The full
integration into the QMS of a corrective / preventive / continuous
improvement approach can be used to optimize resources. This
paper proposes an integrated management system based on the
analysis of company objectives and metrics. Whether the actions
can be categorized as corrective, preventive or continuous
improvement depends on the level of performance against defined
objectives. This is the step that is lacking in most companies – a
step that is needed to focus an organization’s efforts for optimal
gain.
2:45 PM – 3:10 AM – REFRESHMENT BREAK
10
SESSION 14
QMS FOR BUSINESS PERFORMANCE
Session Chair: Jack West, Chairman ISO/TC #176
Tuesday Afternoon • March 7
1:00 PM – 1:35 PM; Paper # 14-1
Leading for Value
Kurt Mentzel, Vice President, Hogan Center for Performance
Excellence & Jack Hunt, Director, QA, Marlow Industries
The value delivered to customers and stakeholders determines
the significance of an organization. The integration of value into
the key processes is one of the greatest challenges that leader-
ship confronts. In order to meet this challenge, the leadership
toolbox must include an effective approach to create and deliver
value, and an equally effective process for deployment. The first
tool involves the enhanced design of the Management Review
process. The second tool is a performance management
process that integrates the objectives from the SMR process into
organizational and individual performance. These tools help the
leadership align planning with the essential activities needed to
maintain compliance, competitiveness, and profit, and make it
easier for leaders to hold the organization accountable. The
combined effect of the two leadership tools is that it provides an
opportunity for the organization to deliver a level of value that is
truly significant in the lives of the key stakeholders.
1:35 PM – 2:10 PM; Paper # 14-2
Is Making a Profit in Manufacturing a Thing of the Past?
Alan K. Lund, Consulting Principal, UHY Advisors, Inc.
The focus of this presentation is to provide awareness of the
actions and tools needed to initiate a profit enhancement
methodology. Attendees will gain an understanding of how to
study current and future business environment and constraints in
their specific industry; obtain “clean & accurate” data on the per-
formance of their business. Benchmark resulting data against
the industry, similar industries and foreign competition; determine
the appropriate business model, strategies and cost structures,
within the constraints under which the company can achieve its
profitability targets; implement and manage this profit enhance-
ment process; utilize ISO 9000 as a performance assessment
tool to fine tune the profit enhancement plans based on new infor-
mation and changing internal or external conditions.
2:10 PM – 2:45 PM; Paper # 14-3
Standards Integration and Its Effect on the Bottom Line
Peter Grier, President, Prism eSolutions, LLC
In these cost-driven times, clients are consistently being required
to show ways of reducing costs while providing excellence to a
variety of customers and stakeholders. One of the best ways of
showing a return ($$) from this practice is to have the assess-
ment team rate the client’s effectiveness and categorically grade
marketability, resource enhancement, product realization. The
benefit to the client is one of benchmarking results, a grade that
shows the % of real integration, within their SIC code and within
the commodity. Another ROI enhancer is customizable-off-the
shelf (COTS) web-enabled software to support integration of two
or more management system standards in one integrated web-
enabled platform to increase efficiencies. Web-enabled software
integration provides two ROI routes.
2:45 PM – 3:10 AM – REFRESHMENT BREAK
 SESSION 15
TOOLS TO IMPROVE YOUR QUALITY SYSTEM
Session Chair: Cathy Fisher, Quality Improvement Strategies
Tuesday Afternoon • March 7
3:10 PM – 3:45 PM; Paper # 15-1
Quality Information System for Production - Above SPC
Edgar Dietrich, Dr.-Ing., Q-DAS GmbH
In the course of the production, quality information is created all
the time at various locations in the form of variable or attribute
test results. This information must be centrally consolidated,
evaluated, and made available to the group of persons respon-
sible through reports. Management targets: Quality status of the
production, warning system in case of significant changes, and
long-term trend observations. Quality targets: Comparison
between production lines and products, statistic of rejects, pro-
duction system capability, and production control. The article
presents the setup, operation, and the benefit of such a system
by means of case studies.
3:45 PM – 4:20 PM; Paper # 15-2
Cost Effective Corrective and Preventive Action Processes
Barton D. Walrath, Director of Registration, AQA
International, LLC & Charles N. Howell, President, AQA
International, LLC
Corrective and preventive action processes arguably offer the
greatest opportunity for return on investment in a quality or envi-
ronmental management system. Yet, audits often reveal correc-
tive actions that are narrowly focused on fixing the symptoms
rather than eliminating the cause. Audits also quite often reveal
preventive actions that are poorly understood. In light of this,
registrars, their accreditation bodies (such as ANAB), other reg-
istrar approval bodies (such as IATF for the automotive industry)
are raising the expectations for corrective action and preventive
action processes. This presentation overviews the basic ISO
9001 and ISO 14001 requirements for corrective action and pre-
ventive action processes. Cost effective approaches and meth-
ods for addressing these requirements, along with specific
examples, are presented based on published guidance docu-
ments as well as experience gained from hundreds of audits.
4:20 PM – 4:55 PM; Paper # 15-3
Building an Efficient and Cost-Effective Information Security
Management System (ISMS) by Leveraging Your ISO 9000
Quality Management System (QMS)
Bill Casti, CQA, SSCP, CISM, EDS Corporation
The presentation will discuss what BS 7799-2:2002 (soon to be
revised and re-released as ISO 27001) is and how we leveraged
our ISO 9001:2000 quality management system to cut the time
needed to build our BS 7799-compliant ISMS, and from there, to
accreditation and registration of our information security man-
agement system. The presentation will talk about the enhanced
risk management components in the ISO 17799:2005 guidelines
how they are translated into requirements in the current draft of
ISO 27001, and about the ISO 15000 IT Service Management
standard. Emphasis will be placed on how achievement of these
compliances, and objective validation by a 3rd party registrar,
addresses the requirements of Sarbanes-Oxley, Gramm-Leach-
Bliley, and HIPAA. Some matrices will be provided to partici-
pants showing the alignment between ISO 27001 and these
other regulatory requirements.
11
SESSION 16
IMPROVING THE BUSINESS CULTURE
Session Chair: John Gray, U.S. Air Force
Tuesday Afternoon • March 7
3:10 PM – 3:45 PM; Paper # 16-1
Implementing ISO 9000: From External Pressures
to Organization Practices
Olivier Boiral, Associate Professor & Director of the Canada
Chair in International Management Standards and
Environmental Affairs, Laval University
The ISO 9000 standard has undergone almost exponential
growth since it was first launched in 1987. On one hand, market
globalization is calling for common international standards to fos-
ter easier trade and limit trade barriers. On the other hand, sup-
pliers, as much by multinationals as by local companies and pub-
lic organizations, increasingly use ISO 9000 certification as a
selection tool. Finally, even in sectors where the client does not
require these standards, more and more organizations are
adopting the ISO 9000 system to differentiate themselves from
the competition and to improve their image. The present propos-
al, based on about 50 in depth interviews conducted outside of
the workplace, will attempt to address these issues.
3:45 PM – 4:20 PM; Paper #16-2
Automating and Integrating Training Processes to Improve
Productivity and Ensure Compliance
Roger Crist, Sr., VP Training and
Professional Services, MasterControl, Inc.
One survey found that 80-90% of training is a result of changes
to Documents. However, most companies use separate
Document Control and Training processes. Changes to docu-
ments directly affect product quality and typically require employ-
ees to be trained on processes and job responsibilities. The
author has helped companies integrate Document Control and
Training processes using advanced electronic routing and
approval of documents that trigger electronic training tasks to
employees and verification tasks to trainers. The complexity of
maintaining training records using paper-based and basic elec-
tronic (spreadsheet/database) systems will be discussed.
Examples will be presented of companies that have implement-
ed advanced electronic document control and training process-
es using configurable off-the-shelf (COTS) software.
4:20 PM – 4:55 PM; Paper #16-3
Using Pull Thinking to Align People, Culture and Purpose;
Ken Meyer, Founder & CEO, Alignment at Work, LLC
You may be shocked to learn that research shows that less than
40% of performance improvement initiatives like Team
Development, Six Sigma, Lean Enterprise, Balanced Scorecard,
and others yield meaningful, sustainable results! By providing a
robust learning methodology and a coherent unifying framework
– Pull Thinking can assure that your improvement initiatives are
in the other 60%. Using it has a powerful effect on all levels of
an organization – from people, to process, to service delivery, to
the metrics. What is Pull Thinking? It’s a very accessible and
easy to use approach with a set of proprietary tools that focuses
on maximizing performance through alignment. With it, you can
succinctly pinpoint gaps in thinking, planning, execution, and
communication, and quickly move to solutions that deliver meas-
urable performance gains.
 WORKSHOP 1 WORKSHOP 2
AS9100: AEROSPACE & DEFENSE ISO 9000 FOR EXPERTS
Sunday, March 5, 2006 Monday, March 6, 2006

8:00 AM - 5:00 PM • 0.8 CEUs/RUs DINNER MEETING

Faculty: Dale K. Gordon, 6:30 PM – 9:30 PM • 0.3 CEUs/RUs
VP Quality, MPC Products Faculty: John E. (Jack) West
Winner of 2004 ISO 9000 Chairman, ISO/TC #176
Leadership AwardSM

WORKSHOP DESCRIPTION: Jack West will

WORKSHOP DESCRIPTION: This workshop
is intended to familiarize participants
with the International Aerospace Quality
Managements Systems Standards and appli-
cations as implemented by the International Aerospace Quality
Group. All changes and revisions up to 2006 will be discussed.
Also, included will be application models of the standards and
suggestions for implementation based on company size and
product focus.
WORKSHOP AGENDA: Presentations will address:
base this dinner program on the new ASQ
Quality Press book Unlocking the Power of
Your Quality Management System: Keys to
Business Performance Improvement, which he co-authored with
Charlie Cianfrani. He will discuss new concepts that may be
seen in a future revision to ISO 9004 and how these concepts
can be used to achieve better performance. The evening event
will have three parts. There will be a dinner with time for net-
working with fellow attendees. Jack will make a presentation on
the topics discussed above. This will be followed by open dis-
cussion on topics presented and other topics of interest to the
attendees

• Aerospace approach for QMS, with all changes up to 2006. WHO SHOULD ATTEND: Quality Managers, General Managers,
• AS9100 – QMS for Aerospace organizations Human Resource Managers, Senior Executive Staff, Internal
• AS9102 – First Article Inspections and External Quality Auditors and Finance Managers.
• AS9103 – Management of Key Characteristics
FACULTY: From 1997 through 2005 Jack was the Chair of the
• AS9110 – QMS for Maintenance organizations
US TAG to ISO/TC #176 and lead delegate for the United States
• AS9120 – QMS for Distribution organizations
to the International Standards Organization. He is co-author of
• AS9003 – QMS for Inspection & Test organizations the book ISO 9001:2000 Explained, co-editor of the ASQ ISO
• AS9006 – QMS for Software organizations 9000:2000 Handbook, and co-author of ISO 9001:2000.
• AS9104 – Aerospace Registration Program
• AS9101 – Checklist FEE: $65 for conferees; and $85 for non-conferees. The fee
• Industry Database of Approved organizations includes dinner. Limited seating.
• Aerospace Quality Tools
• Auditing and Certification requirements for
Aerospace QMS
• AIR 5359
ISO 9000 GOLF TOURNAMENTSM
• AIR 5493 Sunday, March 5, 2006 – Tee off time is 8:00 AM
• Requirements for auditing organizations and personnel to
meet aerospace accreditation and training requirements.

WHO SHOULD ATTEND: Quality Managers for AS9100,

Aerospace & Defense Quality Managers, and AS9100 Project
Managers, Internal and External Quality Auditors.

FACULTY: Mr. Gordon is the Past Chairman of the American

Aerospace Quality Group (AAQG), which is an SAE committee,
and owns the AS9100 Quality standard and the other AS9XXX
Standards. Mr. Gordon previously worked for Rolls-Royce
Corporation in the manufacturing of gas turbine engines for use
in the civil aviation, defense and industrial markets.

FEE: The fee is $495 for the International Conference on ISO

9000 attendees; $595 for non-conference attendees. The fee
includes course materials.
You can select golf as your Early Registration Gift!

12
 WORKSHOP 3
DELIVERING ON ISO/TS 16949
IMPLEMENTATION
Wednesday, March 8
8:00 AM – 5:00 PM; 0.8 CEUs
Joseph R. Bransky, General Motors Representative to the
ISO/TS 16949 International Automotive Task Force (IATF)
WORKSHOP DESCRIPTION: QS-9000 is scheduled to expire on
December 14, 2006. Currently, ISO/TS 16949 has certified
approximately 16000 supplier organizations. The “push” is on for
applicable automotive supply organizations to transition to ISO/TS
16949 before the deadline. The requirements for organization
readiness and the audit approach in ISO/TS 16949 represent a
major paradigm shift compared to that of QS-9000. Many suppliers
have shown some lack of understanding of the changes in both the
applicability of requirements and the process
audit approach. The workshop will focus on
the ISO/TS 16949 applicability and
fundamental changes to QS-9000. Finally,
practical aspects of ISO/TS will be discussed
and the structure of the International
Automotive Task Force (IATF), the
recognizing body of ISO/TS 16949.
WORKSHOP OUTLINE
• Overview of ISO/TS 16949
harmonization
• Certification scheme in the automotive supply chain
• Process approach as it applies to ISO/TS 16949
• Organization readiness
• Internal Audits & 3rd Party audits
• Product realization requirements
• Core tools e.g. PPAP, FMEA, APQP, and SPC.
• Rules for 3rd Party audits
WHO SHOULD ATTEND: Practitioners and experts, but beginners
familiar with general applicability of automotive and ISO standards
would be welcome.
BIOGRAPHY: Joseph R. Bransky began his career at General
Motors in 1968, and has held several different positions, including
Director of Quality Systems for General Motors North American
Operations. Currently, Mr. Bransky serves as the delegation leader
of the International Automotive Task Force (IATF) to ISO/TC #176.
FEE: The fee is $495 for the International Conference on ISO 9000
attendees; $595 for non-conference attendees.
SHELBY AUTOMOTIVE WORKS TOUR
A great tour for car enthusiasts of the Carroll
Shelby Automotive Works
Wednesday, March 7, 2006, starts at 10:30 AM
There is no fee for Conference attendees.
13
WORKSHOP 4
INTERNAL AUDITING TO ISO
14001: A PRACTICAL APPROACH
Wednesday, March 8
8:00 AM – 5:00 PM; 0.8 CEUs
Gabriele (Gabe) Crognale, PE, Owner
WORKSHOP DESCRIPTION: In order for an organization to
derive value from its newly-implemented EMS, it has to be tested
and validated. Proper testing and validation can be enhanced
through a robust "extra set of eyes" program that auditing brings to
an EMS, since a well-designed auditing program can provide the
mechanism to check an EMS on a regular basis and allow
management to see those programs that need correcting. This is
part of the "continual improvement" of a sound EMS program that
is at the heart of ISO 14001. A robust internal auditing program
can be enhanced through tailored and hands-on training of its
auditors that provides the student auditor practical experience that
is designed to provide them a jump start to audit their own facilities
effectively and efficiently.
WORKSHOP OUTLINE
• Introduction to elements of ISO 14001 and how to audit
against them
• Introduction to elements of ISO 14010-14012 to describe
the makeup of an EMS audit program
• Developing the Audit Program and Scope
• The "You-Are-There" Audit – Practical Hands On Exercise
• Corrective Action and Management Review (Continual
Improvement of EMS)
BIOGRAPHY: Mr. Crognale has over 30 years of experience in
the environmental field, and has developed ISO 14001 training
programs for the American Society for Quality (ASQ), GM Saturn,
QSG and QPS Consulting.
WHO SHOULD ATTEND: Practitioners and experts and
beginners familiar with applicability of ISO 14001 standards.
FEE: The fee is $495 for the International Conference on ISO
9000 attendees; $595 for non-conference attendees.
ASQ CERTIFIED EXAMS
The following ASQ Certification Exams
will be administered during the Conference.
Please note that, starting on March 4,
2006, the new version of the CMQ/OE
Exam will be effective and you will be
administered the new version.
1. CERTIFIED QUALITY AUDITOR
EXAM (CQA); Sunday, March 5, 2006
(1:00 PM - 6:00 PM)
2. CERTIFIED MANAGER OF QUALITY/
ORGANIZATIONAL EXCELLENCE (CMQ/OE)
Sunday, March 5, 2006 (1:00 PM – 5:00 PM)
3. CERTIFIED BLACK BELT SIX SIGMA EXAM (CSSBB)
Sunday, March 5, 2006, (1:00 PM – 5:00 PM)
For more information, please visit
www.iso9000conference.com/exams/
All examinations are offered in the English language only. There
is a 50$ application fee, and is not refundable. Please register
using the Registration Form on Page 19 of this flyer.
 2006 International
Lean & Six Sigma Conference
March 8–9, 2006 • Flamingo Hotel, Las Vegas

Message from the Conference Chairman… SESSION B

I have discovered the more I learn, the less I
realize I know. This is certainly true with the
large body of knowledge in lean, Six Sigma,
and Lean Six Sigma. You can always learn
something new or discover ways to do things
better. We hope you are excited as we are
about the learning opportunities at this con-
ference. Whether you are an experienced
practitioner or not, if you share my love of
learning and discovery, this is one confer-
ence you don’t want to miss. Come learn from your peers,
other companies, and the speakers on a variety of topics. I
look forward to seeing you there and meeting you in person.
Sincerely,
Marco Luzzatti
Marco Luzzatti
Chairman, 2006 International Lean and Six Sigma Conference
SESSION A
KEYNOTE PRESENTATION
Wednesday, March 8, 2006
LEAN & SIX SIGMA CASE STUDIES
Wednesday, March 8, 2006
9:00 AM – 9:45 AM; Paper # L-2
Lean/Six-Sigma Implementation for Government Defense
Applications; Donald A. Geiss, Jr., Chief, ARDEC Lean/Six-
Sigma Office, US Army ARDEC
The Armament Research, Development and Engineering Center
(ARDEC) located at Picatinny, NJ, maintains the mission to
“Execute and manage totally integrated life cycle engineering
processes required for the research, development, production,
field support and demilitarization of ammunition, weapons, fire
control and associated items” for the US Army. ARDEC has
undergone a significant change in the way of doing business
through extensive implementation of Lean/Six-Sigma (L/6s) as a
major workforce development initiative since FY01. This organi-
zational culture shift was built on Continuous Measurable
Improvement Processes. ARDEC’s culture change is most
apparent when examining the hard savings in excess of $67.3M
return-on-investment (ROI) for expenditures of $3M on training
as of July 2005. This successful implementation of L/6s in the
Government Defense environment, return on investment,
deployment strategy used and how it differs from Commercial
industry will be presented in detail.

9:45 – 10:15 AM – REFRESHMENT BREAK

8:00 AM – 8:10 AM
Opening Remarks, Marco Luzzatti, 10:15 –11:00 AM; Paper # L-3
Conference Chairman, Greenville How Do You Know Where You Are or Where You Could Be?
Technical College
Applying Operating Curve Analysis to Guide Lean / Sigma
8:10 AM – 9:00 AM; Paper # L-1 Actions; Sheri Philips, Associate Partner, IBM Supply Chain
Rebirth of American Industry – Management Practice
Getting the Right Perspective The competitive pressures in electronics manufacturing continu-
Bill Waddell, Author/Consultant ally force manufacturers to deliver output faster. At the same
time, internal economic pressures and lack of capacity drive the
Lean and Six Sigma both appear to be tech-
need to drive up equipment utilization. Through analysis of cur-
niques to drive the variability, cycle time and cost from business
rent operating performance vs. potential operating performance,
processes - especially manufacturing processes. That is certain-
using operating curves based on queuing theory, we understood
ly one very valid way to look at them. To sustain, however, and
sources of variability in manufacturing that were driving erratic
to make lean and six sigma a routine way of operating, they must
performance. Once, we understood the impact of the variability,
be appreciated from a much broader perspective. They drive
we applied Lean and Six Sigma principles to develop a manage-
their greatest improvements when they are driven by a manage-
ment system to drive continuous operational improvement.
ment infrastructure built around a completely different theory of
business. A company that pursues the traditional Alfred Sloan-
Sheri Philips is an associate partner within IBM’s Supply Chain
type ROI model cannot fully appreciate the benefits of Lean and
Management Practice. This practice is responsible for providing
Six Sigma. A company built around the management model
customers with solutions to streamline and optimize their supply
practiced by Henry Ford, and Toyota and the few truly lean com-
chains. She has executed projects applying Theory of
panies in America today, however, will see bottom line gains
Constraints (TOC), Six Sigma, e-business Strategy, Business
beyond their greatest hopes.
Process Reengineering, Continuous Flow / Lean Manufacturing
and Design Flow Techniques in the electronics, aerospace, gen-
Bill Waddell is the author of “Rebirth of American
eral manufacturing and chemical & process industries.
Manufacturing”, with the assistance of Norman Bodek, a con-
temporary of Taichi Ohno and Shigeo Shingo. Bill’s articles have
appeared in a wide range of manufacturing publications.

14
 SESSION C
LEAN & SIX SIGMA APPLICATIONS
Wednesday, March 8, 2006
11:00 AM – 12:00 PM; Paper #L-4
Application of Lean Six Sigma to a Large Scale Diagnostic
Laboratory; Mike Scutero, Quest Diagnostics Incorporated,
and Doug Conklin, Quest Diagnostics Incorporated
Lean Six Sigma is an integration of two very different and yet
complementary improvement methodologies. When combined
the methods result in both variation reduction and waste elimina-
tion. These provide improved effectiveness and efficiency to any
organization. Using Lean Six Sigma methods, Kaizen events
have been conducted in most transactional areas of a large diag-
nostics laboratory – patient service centers, logistics, specimen
processing, diagnostic testing, billing and customer service cen-
ters. Outcomes of the events created value and improved
process flow. Case studies will be discussed that demonstrate
reduced cycle times, improved productivity and enhanced work-
force empowerment with a focus on continuous improvement.
The paper will present an overview of traditional Six Sigma, Lean
and Kaizen methods. An approach to a national deployment will
be discussed. The attendees will takeaway basics of Lean Six
Sigma and how to structure Kaizen events for diagnostic labora-
tory improvement.
Mike Scutero is a Six Sigma Master Black Belt for Quest
Diagnostics Inc. He is responsible for Six Sigma results using
DMAIC, DFSS & Lean methods. He has consulted on and led
Six Sigma deployments in the US, Europe and Asia.
12:00 PM – 1:00 PM; LUNCH BREAK
1:00 PM – 1:35 PM; Paper #L-5
Payload Process Improvement through Lean Tools and
Metrics; Melissa Sampson, Ph.D., Senior Quality Engineer;
University of Colorado/Lockheed Martin
Organizations that are successful and competitive learned to effi-
ciently utilize their resources. Over the last half-century, there
have been a variety of theories and techniques put forth on how
to do this. One recent theory applied in the aerospace industry
is Lean Management (LM), which emphasizes a customer focus
and a rigorous elimination of activities that do not add value from
the customer’s perspective. LM has not, until now, been evalu-
ated for small, nonprofit, one-off production organizations
(NOPOs). Previous research on LM focused on for-profit com-
panies and large-scale production organizations, producing rela-
tively similar products repetitively (e.g. automobiles, commercial
satellites, aircraft, and launch vehicles).
One-off production organizations typically create one-of-a-kind
products. The purpose of this research is to examine the appli-
cability of LM to a NOPO. LM will improve resource utilization
and thereby competitiveness. The research methodology con-
sists of conducting case studies, formal and informal interviews,
observation and analysis in order to assess whether and how LM
may be beneficial. The metrics address efficiency; customer and
stakeholder satisfaction; research value; and employee educa-
tion. LM will improve resource utilization, while retaining the
NOPO’s hallmarks of adaptability and flexibility.
15
SESSION D
SIX SIGMA & LEAN DEPLOYMENT
Wednesday, March 8, 2006
1:35 PM – 2:10 PM; Paper #L-6
Healthy HospitalTM Initiative: Applying Lean in Healthcare
Mark L. Dean, Ph.D., Program Director, Innovative
Productivity, Inc., and Andrew A. Meyer, Ph.D., Senior
Organizational Consultant, Innovative Productivity, Inc.
The per capita cost for healthcare continues to rise and the num-
ber of hospital injuries and deaths attributed to medical errors
are of concern to the health care industry and to society. Finding
and applying techniques that effectively reduce costs, increase
throughput, and reduce injuries and deaths are needed.
Hospitals have been working diligently to achieve these ends.
However, working harder is not the answer. What is needed is a
systems improvement approach. The manufacturing industry
has harvested much fruit from its quality improvement initiatives.
While the manufacturing and healthcare industries are signifi-
cantly different in terms of what they actually do, they nonethe-
less accomplish their respective objectives by performing
processes. Thus, while the content of their processes is differ-
ent, the same process improvement tools can be used in both
industries. Hospitals and other healthcare service providers are
beginning to achieve similar results using the same tools.
Results accruing from these efforts include improved patient
care and safety, increased throughput, decreased errors, lower
costs, and greater profitability. In this presentation, the authors
will provide an overview of the Healthy HospitalTM Initiative, dis-
cuss how the Lean approach can be applied within the health-
care industry, and provide some results achieved to date.
2:10 PM – 2:45 PM; Paper #L-7
Six Sigma Deployment & Lean Transformation
George Byrne, Americas Theater Leader
Lean Six Sigma, IBM Corporation
The key to Six Sigma success is the building up of an effective
infrastructure. An effective infrastructure lays the foundation for
the success of the organization in its implementation of Six
Sigma. The success of Six Sigma lays on the projects selected
and their link to the strategy of their organization. The first step
an organization needs to embark on is conducting a self-assess-
ment based on proven assessment models, which will help the
organization identify the various opportunities for improvement.
Next, based on the assessment conducted the organization can
re-evaluate all its strategies and strategic objectives. New
strategic objectives can now be identified. Most organizations
after having articulated and identified their various objectives are
unable to communicate the strategies of the organization. This
presentation will show you how to have a comprehensive Six
Sigma deployment strategy.
George Byrne is the Americas Theater Leader for IBM’s
Lean/Six Sigma consulting services. He specializes in Six
Sigma deployment, Lean transformation, strategic change,
process management and measurement, strategy development
and execution, voice of the customer, benchmarking, and orga-
nizational excellence. Within this experience, he successfully
proved his ability to implement Six Sigma & Lean.
2:45 PM – 3:15 PM; REFRESHMENT BREAK
 SESSION E
BUSINESS ASPECTS OF SIX SIGMA
Wednesday, March 8, 2006
3:15 PM – 3:50 PM; Paper #L-8
The 12 Voices of the Customer and Vital Lies That Prevent
Hearing Them; Robin L. Lawton, President, International
Management Technologies, Inc.
There is no such thing as the voice of the customer. This humor-
ous but highly interactive presentation shows you how to uncov-
er what customers care most about. It will, significantly enhance
your Six Sigma initiative, satisfaction surveys and other efforts to
enhance business growth and competitive position. Customers
often don’t tell you their highest priorities, yet they’ll hold you
accountable for knowing and satisfying them. We can make
potentially fatal assumptions about (1) who “the customers” real-
ly are and how to segment them, (2) what questions to ask and
(3) how to prioritize their answers. One firm’s loss of a $400 bil-
lion contract, referenced in this presentation, illustrates the bad
ending these gaps can create.
3:50 PM – 4:25 PM; Paper #L-9
Effectively Using the Voice of the Customer to
Select and Evaluate Projects
John A. Goodman, President, TARP
Over 80% of Six Sigma projects are devoted to cost cutting. As
such, many projects actually do damage to customer satisfaction
and ultimately to revenue and the bottom line. Much of this dam-
age is due to failure to understand and quantify the revenue
implications of improved service and quality and, conversely, the
damage to service and revenue caused via cost cutting. This
presentation will outline the weakness in most project selection
approaches and then show how to draw upon many different
data sources, integrate them into a unified Voice of the
Customer, and then to include a conservative estimate of rev-
enue impact in evaluation of project impact. Part of the presen-
tation will focus on the impact of quality on word-of-mouth, which
is the most important source of new customers. Further, it will
illustrate via case studies how to sell quality to the CFO.
4:25 PM – 5:00 PM; Paper #L-10
Understanding Business Processes
Ben B. Graham, President, The Ben Graham Corporation
Six Sigma practitioners are often taught to work with high-level
SIPOC maps and avoid being “mired” in detailed process maps.
One reason for this is that most process maps are difficult to
work with. And, it is no wonder; the method that is typically
applied was developed for documenting the flow of a single pro-
gram or a single system- NOT the dozens of documents that
make up a typical business process. However, there is another
tool – an engineered flowcharting method that is designed
specifically for documenting and improving business processes.
Process charts provide a baseline for process improvement and
are excellent training tools. Detail process charts identify all the
documents in a process, their interrelationships, and what hap-
pens to each document (the work steps) as it flows through the
process. Detail process charts clearly show value-added steps
(where data is added or changed), the control points (where data
is checked), the reports that are generated, and the people
involved. Detail process charts provide the transparency in our
business processes needed to understand them, improve them,
and manage them.
16
SESSION G
BETTER LEAN & SIX SIGMA FOR PRACTITIONERS
Thursday, March 9, 2006
This session will be presented in the form of a workshop
8:00 AM – 12:00 PM; 0.4 CEUs/REUs
Faculty: David Wetzel, Ph.D.
Independent Consult and Certified Master Black Belt
Power of Comparative Experiments in Validating
Projects and Other Uses – Skilled Based Training for
Black Belts and Others
Gain powerful insight and experience with these often under uti-
lized methods on data driven Lean Six Sigma projects. Are proj-
ect improvements statistically different or just appear different?
Can you tell if two vendors of service with average deliveries of
14 and 15 days are statistically the same or different? Which
route is better in terms of drive time? Intuition is good, statistical
evidence is comforting.
Attend this skill-based, hands-on workshop where you learn by
doing your own comparative experiments. Gain comfort and
experience with methods for comparing means, variances, pro-
portions, and medians to targets and each other. Learn how to
analytically validate project improvements with confidence.
Improve your overall confidence with databased decision-mak-
ing and experiments. Handouts alone are worth attending this
workshop.
Workshop Agenda:
• Can you tell whether the variation before and after an
improvement has gotten better or worse."
• Comparative experiments covered include: Paired t-tests,
1 and 2-sample proportion and t-test tests, median tests,
equal variance tests, and ANOVA.
• Confidence with comparative experiments is an important
skill for any black belt, green belt, quality professional or
change agent.
You should leave this session with an understanding of the
power and strong comfort level in doing comparative data
analysis.
Dr. Dave Wetzel is an independent consultant and certified
Master Black Belt, Dave has over 20 years of experience assist-
ing Fortune 500 companies with analyzing, managing, and
implementing performance improvement processes. Dave holds
a B.S. in chemical engineering from The Ohio State University, a
M.S. from Rensselaer Polytechnic Institute, and a Ph.D. in indus-
trial engineering with minors in industrial and organizational psy-
chology and business from The Ohio State University.
 SESSION H SESSION J
BETTER & FASTER FMEA: EIGHT DIMENSIONS OF SUCCESS:
RISK ANALYSIS AND MITIGATION PROTOCOLS INTEGRATING CUSTOMER PRIORITIES
Thursday, March 9, 2006 Thursday, March 9, 2006

This session will be presented in the form of a workshop. This session will be presented in the form of a workshop.

8:00 AM – 12:00 PM; 0.4 CEUs/REUs
Faculty: Rai Chowdhary, Founder, TEAM 2000
Webster’s defines risk as “the possibility of suffering a harmful
event or loss”. No matter how hard we may try, risk will always
be present in business, and it emanates from different, often
unexpected sources. Unmanaged risk can be devastating to a
business and cause setbacks that can be avoided with proper
identification and planning. This interactive workshop introduces
you to the components of risk, and builds your capability to ana-
lyze the potential for risk as it occurs in every area of business.
While not all risk can be eliminated, participants will learn a
proactive and disciplined approach to risk analysis and mitiga-
tion to better manage risk in business and on projects. The
process learned in this workshop is a valuable addition to any
organization’s strategic planning process and ongoing process
management. RAMP offers direct benefit in satisfying ISO
requirements 2.1, 2.2, 4.1 and 6.2. It also has immediate prac-
tical application in product launches, mergers and acquisitions
and project planning.
Workshop participants will learn how to distinguishing inherent
business risk and risk that can be avoided by proper analysis
and planning; how to prevent falling into the trap of “rationalizing”
and accepting high risk as normal; and how to prioritize the plan
to address potential sources of risk? Using techniques previous-
ly known, but not combined for such analysis participants leave
with an action plan to mitigate actual risks they face.
Rai Chowdhary is the founder of the company TEAM 2000,
which is a fully integrated, worldwide service provider in a wide
variety of business service areas.
1:00 PM – 5:00 PM; 0.4 CEUs/REUs
Faculty: Robin L. Lawton, President
International Management Technologies, Inc.
Is your change initiative a success when processes are
improved, costs are cut but customers notice no difference?
Does tactical improvement create strategic success? This fast-
paced, provocative workshop is for executives and change lead-
ers wanting to achieve business growth, strategic outcomes cus-
tomer’s value and innovation competitor’s envy. Special applica-
tion is made to service and knowledge work.
This jargon-free material provides participants with a powerful
but elegantly simple framework and process that consistently
produces high results in even the most challenging environ-
ments. The top-rated presenter and author shows you why cus-
tomers may not tell you their most important expectations, yet
hold you accountable for satisfying them. Examples illustrate
what a well-aligned strategic plan, balanced scorecard and cus-
tomer-centered transformation initiative looks like. This course
offers a unique, very accessible enterprise management model
useful in every industry, government agency and not-for-profit
organization.
Faculty: Robin Lawton is president of International Management
Technologies, Inc. (IMT), founded in 1985. He is internationally
known as an author and consultant to market share leaders and
world-class firms. He is regularly ranked “Best Speaker” at inter-
national and national conferences such as those sponsored by
ASQ, AME, ISO, AQP, AQI and others.

HOTEL – FLAMINGO LAS VEGAS

Both the INTERNATIONAL CONFERENCE ON ISO 9000 and the 2006 INTERNATIONAL LEAN &
SIX SIGMA CONFERENCE will be held at the Flamingo Las Vegas Hotel. The hotel is convenient-
ly located on the famous Strip. A block of rooms at a specially reduced rate has been reserved for
conference attendees. Group Rate is as follows:

Single/Double: Sunday-Thursday $95.00; Friday-Saturday $130.00; $30.00 for each additional

person. Deadline to take advantage of special rates is January 23, 2006. For reservations, please
contact the hotel as follows:

FLAMINGO HOTEL LAS VEGAS

3555 Las Vegas Blvd. South, Las Vegas, NV 89109 USA
Tel: 1-800-732-2111 (for reservations); http://www.caesars.com/Flamingo/LasVegas/

Make your reservation directly by calling the toll-free number 1-800-732-2111. In doing so, for either
conference please request the group rate for “International Conference on ISO 9000”.

PLEASE MAKE YOUR HOTEL RESERVATION EARLY!

Early Departure Fee: In the event of early check out, the Hotel will add an early check out fee of $50.00 plus tax to that guest’s indi-
vidual account. Guests wishing to avoid an early checkout fee should advise the Hotel at or before check-in of any change in planned
length of stay. Please note that Flamingo Las Vegas does not accept quads.

All rates quoted are based on single and/or double occupancy plus an applicable Clark County room tax, presently nine percent (9%).

17
 14th Annual
INTERNATIONAL CONFERENCE ON ISO 9000 SM
March 6 - 7, 2006 • Flamingo Las Vegas Hotel, Las Vegas, Nevada

REGISTRATION INFORMATION EARLY REGISTRATION GIFT

• The Conference consists of two days of technical sessions, on
Monday and Tuesday, March 6 & 7, 2006.
• You can register now and pay later! If you are paying by credit
card, you can choose the date for your card to be processed.
However, to be eligible for the early registration gift, payment must
be received by January 23, 2006.
CONFERENCE REGISTRATION FEE
The registration for the International Conference on ISO 9000 is
$995 per attendee. This fee includes admission to technical ses-
sions, exhibits, continental breakfast and lunch for Monday and
Tuesday, an electronic copy of the proceedings, and a certificate of
attendance for 1.6 CEUs/RUs. If you pay in full by January 23,
2006, you will be entitled to an early registration gift. There will be
an extra $100 fee for on-site registrations.
GROUP OR GOVERNMENT DISCOUNT
If three or more individuals from the same organization register at
the same time for the full Conference, there is a group discount of
$50 per person. Each registrant must complete a separate registra-
tion form. However, when requesting the group rate, you must sub-
mit the names of all other individuals in your group. Government
employees also receive a $50 discount, even if they register individ-
ually. Only one type of discount, either government or group, per
person applies.
PROCEEDINGS
Conference attendees will receive an electronic copy of the
Conference Proceedings. Proceedings will include Monday and
Tuesday presentations. Proceedings must be picked up at the
Conference site. We will not be responsible for shipping.
ON-SITE CONFERENCE REGISTRATION HOURS
• Saturday, March 4, 2006: 4 PM-6 PM
• Sunday, March 5, 2006: 7 AM-9 AM, 12 PM-4 PM
• Monday, March 6, 2006: 7 AM-1 PM
• Tuesday, March 7, 2006: 7 AM-9 AM
• Wednesday, March 8, 2006: 7 AM-9 AM, 11 AM-1 PM
CANCELLATION POLICY
There will be a $100 cancellation fee for the Conference or for any
of the workshops if the cancellation notice is postmarked by January
23, 2006. Only substitutions are accepted after this date. If you
cannot attend, you can send a substitute. All cancellations must be
in writing. No refunds if postmarked after January 23, 2006. All
refunds will be processed by March 31, 2006.
If you register for the International Conference on ISO 9000 using
the registration code (AQ) for this flyer and pay in full by January 23,
2006, you are entitled to an Early Registration Gift. However, to be
eligible, you must register by phone, fax, or mail. You may pay by
credit card, check, or money order. The Early Registration Gift does
not apply to online web registrations.
• Apple I-Pod Shuffle
• Palm Pilot
• MP3 Player with USB Drive and Voice Recorder.
• Digital Camera with 3 Mega Pixel or higher resolution.
• Golf Greens Fee to be used during the ISO 9000 Golf
Tournament on March 5, 2006.
The Conference provides an early registration gift because early
registration gives us the ability to estimate the number of attendees
in advance. This results in cost savings. Additionaly, registrations
by phone or mail does not carry the high transaction fees applicable
to on-line registrations over the web. We pass on these savings to
you in the form of an early registration gift. There is a $15 shipping
& handling fee for the Apple I-Pod Shuffle, MP3 Player, Digital
Camera, and the Palm Pilot.
ISO 9000 GOLF TOURNAMENTSM
You can select golf as your Early Registration Gift. Tee off time is
8:00 AM on Sunday, March 5, 2006. If you select “golf” as your early
registration gift, the greens fee will be complimentary. Otherwise,
the rate per player is $120 with Conference registration. The rate is
for greens fee, pre-round practice balls, and use of an electric golf
cart. Proper golf attire, which consists of a collared shirt, slacks or
Bermuda-length shorts, and shoes without a distinct heel, is
required.
ORGANIZING COMMITTEE
Conference Chair: Jack E. West, Chairman, U.S. TAG TC #176
Conference Vice-Chair: John E. Gray, U.S. Air Force
President & Founder: Sermin Caola, Ph.D.
Conference Past Chair: Diana G. Somerton, California
Manufacturing Technology Consulting (CMTC)
Workshops Chair: Marco Luzzatti, Greenville Technical College
Exhibits Chair: Michael M. Stover, Advanced Identification
Management
Registration Chair: Diane Geldreich
Registration Committee: Sunny Gill, CMTC
Registration Committee: San West
Executive Director: Pervin Uren, Ch.E., MBA
Activities: Sandra Callahan, Rohm and Haas & Lori Keffalas,
Advanced Identification Management

CONFERENCE POLICY: The European Quality Institute, a nonprofit organization based in Pennsylvania, organizes INTERNATIONAL CONFERENCE ON ISO 9000,
hereby referred to as “The Conference”. The Conference admits attendees of any race, color, and national or ethnic origin to all the rights, privileges, programs, and
activities generally accorded or made available to its attendees and does not discriminate in administration of its education policies, admission policies, in any of the
Conference administered programs. The Conference prohibits tape recording of any session, the use of our logo, copying information from either our website, or from
presentations, without express written consent. The Conference reserves the right to rearrange workshop content/instructors and is not responsible for any typograph-
ical errors. Workshops may be cancelled, or instructors may be changed at the discretion of the Conference. The Conference cannot assume responsibility for penal-
ties, loss arising from cancelled travel plans, tickets, any other type of arrangements, for loss of any articles during the Conference, the exhibits, or any associated pro-
gram. We reserve the right to substitute the early registration gift, with another item with a list price of $50, if an item becomes unavailable.

18
 REGISTRATION FORM
ISO 9000
14 th ANNUAL INTERNATIONAL CONFERENCE ON ISO 9000
March 6-7, 2006; Flamingo Hotel, Las Vegas, Nevada
This form may be duplicated. Please fill out a separate form for each attendee.
Prefix: ……………… First Name: ……………………………...
Title: …………………………...…...……………………………………………………………………………………………………………………………………………
Company: …………………………………………………………………………………………………………………………….……………………….…………………
Address: ………………………………...………………………………………………………………………………………………………………………………………
City: …………………………………… State: …………………………
Tel: …………………………………………………………………………………..………
E-mail: ………………………………………………………………………..……………
How did you hear about us? ‰ Direct Mail ‰ E-mail ‰ Magazine Ad
REGISTRATION INFORMATION
EARLY REGISTRATION GIFT: If you register for the Conference by
January 23, 2006, either by phone, fax, e-mail, or regular mail, you are
entitled to an early registration gift. Please note that this offer is not
valid by on-line, web registrations. Check one.
⎯ Apple I-Pod Shuffle
⎯ Palm Pilot
⎯ MP3 Player with USB Drive
⎯ Digital Camera
⎯ Golf Greens Fee to be used during the ISO 9000 Golf
Tournament on March 5, 2006.
⎯ A $50 gift certificate for purchases within the Exhibits area
CONCURRENT SESSIONS: To assure that the appropriate rooms are
assigned for each session, please indicate the concurrent sessions you
are most likely to attend for each time period. You are free to move
from one session to another.
MON-AM: ‰ Session 2: Current Issues for 2006
‰ Session 3: ISO 9000 Process Audits
MON-PM: ‰ Session 4: Sector Applications of ISO 9001
‰ Session 5: Synergy Between SOX/QMS
MON-PM: ‰ Session 6: Risk Management & ISO 9001
‰ Session 7: Case Studies for ISO 9001 Integration
TUE-AM: ‰ Session 8: QMS & EMS Update
‰ Session 9: ISO 9001, Lean & Six Sigma
‰ Session 12: Automotive Measurement Systems
TUE-PM: ‰ Session 10: Audits & Auditor Performance
‰ Session 11: reaching a Higher level of Performance
TUE-PM: ‰ Session 13: Building Your Own ISO Toolkit
‰ Session 14: QMS for Business Performance
TUE-PM: ‰ Session 15: Tools To Improve Your QMS
‰ Session 16: Improving the Business Culture
‰ SHELBY AUTOMOTIVE WORKS TOUR: Free of charge to
attendees. Wednesday, March 8, 2006, 10:30 AM.
Tell us which hotel you are staying at: …………………………………
REGISTER BY PHONE, FAX OR MAIL
INTERNATIONAL CONFERENCE ON ISO 9000
Four Camden Drive, Pittsburgh, PA 15215 USA
℡ Tel: (412) 782-3383; Toll free: (866) 500-3383
Fax: (412) 782-3384
E-mail: info@iso9000conference.com
www.iso9000conference.com
Registration Code
SM
AQ- …………………….
MI: …………….. Last Name: …………….………..........…………………………...
Zip: ………………………… Country: …………………………….……………
Fax: …………………….…………………….…………………………
‰ Word-of Mouth ‰ Other: ………………………………...
ISO 9000 CONFERENCE REGISTRATION
‰ ISO 9000 CONFERENCE REGISTRATION FEE is $995. $
‰ Add $15 for S&H of the early Registration Gift (except the
Golf Tournament and the Gift Certificate). $
‰ GROUP/GOVERNMENT DISCOUNT: If three or more
attendees are registering from your organization, or if you
work for the Federal government, subtract $50 from your
registration fee. Only one discount per person. $
‰ WORKSHOP 1: AS9100: Aerospace & Defense
Sunday, March 5, 2006, 8 AM - 5 PM; $495 for conferees;
$595 for non-conferees. $
‰ WORKSHOP 2: ISO 9000 for Experts – Dinner with Jack
West; Monday, March 6, 2006, 6:30 PM – 9:30 PM; $65 for
conferees; $85 for non-conferees. $
‰ WORKSHOP 3: Delivering on ISO/TS 16949
Implementation; Wednesday, March 8, 2006, 8 AM – 5 PM;
$495 for conferees; $595 for non-conferees. $
‰ WORKSHOP 4: Internal Auditing to ISO 14001: A Practical
Approach; Wednesday, March 8, 2006, 8 AM – 5 PM; $495
for conferees; $595 for non-conferees.
‰ EXAM 1: Certified Quality Auditor Exam (CQA); Sunday,
March 5, 1PM – 6PM; $210 for ASQ Members; $160 for
non-members. $
‰ EXAM 2: Certified Manager of Quality/Organizational
excellence Exam (CMQ/QE); Sunday, March 5; 1 PM -
5 PM; $270 for ASQ Members; $420 for non-members. $
‰ EXAM 3: Certified Black Belt Six Sigma Exam (CSSBB);
Sunday, March 5; 1 PM - 5 PM; $240 for ASQ members,
and $390 for non-members. $
LEAN & SIX SIGMA CONFERENCE
‰ LEAN & SIX SIGMA CONFERENCE is $295. The
Conference registration fee includes attendance to all
sessions on March 8-9, 2006. $
TOTAL FEES DUE (U. S. CURRENCY ONLY) $
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 14th ANNUAL 2006 INTERNATIONAL
INTERNATIONAL CONFERENCE
LEAN & SIX SIGMA
ISO 9000
SM

ON CONFERENCE
& Related Standards

March 6-7, 2006 March 8-9, 2006

Flamingo Hotel, Las Vegas, Nevada Flamingo Hotel, Las Vegas, Nevada

Stay over after the International Conference on

The Largest and Most Comprehensive ISO 9000, and learn the latest on:
Conference on ISO 9000
& Related Standards • Six Sigma as a Statistical Term
• Six Sigma Tool Box
• Design for Six Sigma (DFSS)
• Business Aspects of Six Sigma
• Lean Six Sigma
• Return on Your Investment
• Why Your Company Should Consider Six
Sigma
• Lean/Six-Sigma in Government Defense
Applications
• Lean and/or Six Sigma Metrics
• Lean and Six Sigma in
Engineering/Design/R&D
• ISO 9000 Integration of Lean and/or Six Sigma
• New Applications of Lean and/or Six Sigma
ISO 9000 Golf Tournament • Deployment of Lean and/or Six Sigma in Small
and Medium Size Companies
Register Now, Pay Later! If you are paying by
credit card, you can choose the date on which
you wish your payment to be processed. For Early Bird registration
gift, payment must be received by January 23, 2006. For further information contact:
“We are giving away the hottest Tel: (412) 799-0270
electronic gadget, the I-Pod Shuffle, Fax: (412) 799-0271
as an early registration gift” E-mail: 6sigma@iso9000conference.com

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