KOMAL SHAH

8 Mauli Krupa, Datt Mandir Road,

Dombivali (E) - 421201
Phone: +91-9820718962 E-mail: komal1.shah@gmail.com

OBJECTIVE
Seeking assignment in organization, which provides me opportunity for my
growth with the growth of the company and where I can utilize my skills in
Human Resource Management, and Team Handling to the fullest. I believe that
practical application of knowledge and skills in a highly productive manner would
give me and the company I work for, the opportunity to evaluate each other’s
potential and compatibility to achieve goals and to learn more.
PROFESSIONAL PROFILE

 Currently working as HR Executive (Generalist Role)

 Over 2 years of experience in ITES Recruitment
 Source and screen qualified candidates for various positions including Call
Center Representative, Marketing manager, Business Development,
Administrative Assistant, Marketing Executives, Office Support Executives &
all senior profiles.
 Develop strong client and candidate relationships and maintain
communication with both.
 High level of proficiency with MS Outlook, Office, MS Word and Excel
software. Familiarity with Internet navigation and on-line recruiting
technology/tools.

EMPLOYEMENT

 Dwarka Group Of Company, New Mumbai – HR Executive

(Recruitment and General HR)
Jan 2007 – Feb 2009 (Exquisite Consultants – Payroll)

Dwarka Group of Companies. We are a multifunctional & multidivisional company

with complete integration of milk and milk products right from farmer
procurement to retailing as our core business activity. Hotels & Hospitality &
Beverages business is another important group activity with major expansion in
near future.
Work Profile –
Major responsibilities include:
• Manpower Planning:
a. Created Job Descriptions & Job Specifications for each of the
position
• Recruitment and Selection:
a. Handling complete Recruitment Life Cycle - Sourcing,
Screening, Evaluating, Salary Negotiations and Reference Checks.
 b. Responsible for sourcing talented candidates according to the
specifications through - Internal databases, Employee referrals, Job
portals.
c. Handling Consultants
d. Conduct the HR interview & Salary Negotiations
e. Issuing Offer & Appointment Letters
• Induction
a. Ensuring smooth Joining
b. Conducting the HR Induction
c. Post joining formalities
• Performance Management System
a. Key Result Areas (KRA’s) setting for all positions across the
organizations
b. Assisting with performance management issues, ranging
from hiring, rewards and recognition, to discipline and termination.
• Designing HR policies & Procedures
a. Designed & Implemented various HR policies- Leave Policy,
Travel Reimbursement Policy, Organizational Code of Conduct, Exit
Policy
b. Designed Forms, Annexure as per the Policy.
• Operational HR
a. Maintaining Attendance & Leave Record of employees across
all locations
b. Salary & F&F Processing based on the attendance records
c. Maintain Employee Database & Personal File of Employees
d. Issuing Letters
e. Conducting the Exit Interview
f. Conducting Employee Engagement Activities- Birthday
Celebrations, Festival Celebrations, Team Lunches

 Worked with Adventity BPO India Pvt Ltd. as a Contact Centre

Executive.

Organization : Adventity BPO India Pvt Ltd – Thane

Duration : 04th Feb, 2006 to 28th Jan, 2007

Company Profile:
Adventity is a market leader in the provision of Knowledge Process Outsourcing
to the Financial Services Industry. The company was named as the ‘’Emerging
Company’’ for the year 2006.
Department : I – Collect Secured

Designation : Team associate

Process : ICICI Loan Collection – Pan India

TECHNICAL WORK DETAILS

To help ICICI control delinquency through effective customer

administration and ensure satisfied customer by helping them have a
good payment track record.

o Collection of Secured Portfolio for the clients.

o Handling a team of 14 agents - Outbound calling to customers all over
India for repayment of there dues.
o To co-ordinate with the Agencies for proper collection process.
o To maintain Quality standard and ensure maximum collection.
o To train new joiners on the calls and helping them to understand the
system.

Key Responsibilities

• To be fully competent in all the technical areas of the specific function, and
take up a role within the function when required do so due to large volume
and deadlines.
• To work with the teams trainer to identify areas of training and development
and work with the trainer to find solutions.
• To maintain positive morale and development of excellent working
relationships in the team.
• To strive to attain and exceed unit and company goals and objectives.

Achievements

• Consistently maintained the collection targets & Quality Standards

• Promoted to Team Coach in August 2006 as a Team Coach.
• Played a key role in the transition process by giving feedbacks to the trainer
• Also, was a key person in transition from Manual Excel Calling to Application -
Dialer calling.
• Won the prestigious award ‘’ Adventity Achievers Award’’ for best
conversion and Quality for the month of June 2006 & Best Portfolio Award in
Nov 2006.
• Successfully arranged Picnics and other functions.

EDUCATION
 2005 - Bachelors of Commerce (B.Com) – Mumbai University

Other courses:

 3 days intensive course in “HR Recruitment” from Talent HR in 2007

PERSONAL DETAILS
Marital Status : Single

Inherent Qualities : Optimist, Leadership, Punctual, Commitment,

Creative, Inquisitiveness to learn.

Languages Known : English, Hindi, Marathi, and Gujrati.

Interest : Music, Traveling, and Cricket.

References are available on request.