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IBM aims to practice what it preaches. The company’s early support of fully automated
processes—such as order management, service requests and OEM manufacturing
work orders—has served to improve customer satisfaction and operational efficiencies.
And over the years the company has remained committed to continuous improvement
through the intelligent application of new technologies, becoming a model for a fully
automated enterprise using the most advanced supply chain solutions and practices.
Company Profile
IBM defines the next level of business process efficiency as an on-demand model: “An
• The world’s largest provider of enterprise whose business processes can respond with speed to any customer demand,
computer products and services, market opportunity or external threat.” This model requires seamless end-to-end
IBM makes mainframes and servers, integration of internal business systems within IBM and extending into the business
storage systems and peripherals systems of key partners, suppliers and customers.
IBM also realized that a unified on-demand system—one able to sense and respond with
speed and accuracy to changes in customer demand—was an essential requirement
for creating a faster, leaner and more efficient enterprise. And this system would have
to support both demand/supply synchronization and full visibility into complex supply
With their legacy system, IBM relied on suppliers’ and partners’ reports and management
systems for visibility into its own supply chain. Sourcing compliance by Electronics
Manufacturing Services (EMS) providers for IBM core suppliers was nothing close to real
time. Instead, IBM operated in a reactionary mode, relying on EMS self-reporting and
supplier end-of-quarter information.
After extended analysis, IBM identified specific pain points in two key areas: synchronization
of demand/supply and visibility into Tier 2 and 3 suppliers and contract manufacturers.
The company needed an industry-standard solution to support IBM global manufacturing
sites and divisions, and to provide visibility and control across multiple tiers of suppliers.
The system had to be flexible and robust enough to support changing customer demand
scenarios with proactive supply/demand planning.
The team put together a wish list outlining the characteristics for a new solution that would
help them with their goal of ensuring supply while cutting costs and cycle times. IBM
set high standards, insisting that the solution must have the ability to send out forecast
information, receive supplier commitments, monitor supplier inventory levels, trigger
replenishment cycles and ensure continuity of supply.
The Solution
These components directly support IBM’s primary business requirements: gaining visibility
and control of critical demand/supply chain processes across global manufacturing
facilities, replenishment service centers and multiple tiers of suppliers. Working seamlessly
together, the E2open solutions provide IBM and suppliers with a consolidated view of
customer demand, available supply and any imbalances—representing 85 percent of
IBM’s manufacturing procurement expenditures.
• Quickly sense demand and supply imbalances, provide timely alerts on potential
shortages and automatically trigger replenishment cycles
• Align forecasts with procurement activities while reducing excess inventory and
liabilities
IBM’s initial deployment focused on providing multi-tier inventory and supply planning
information. This data provides a more accurate view of supply positions and allowed IBM
to provide improved planning information to suppliers. Over time, the solution became
even more powerful as IBM and its suppliers added to a knowledge base of information
aggregated by the E2open Multi-tier Visibility application. This solution ensured that every
supplier tier had the business data they needed to make effective supply chain decisions.
Powerful exception management and decision support capabilities allow all tiers of IBM’s
supply chain to track actual execution against forecasts, demand and inventory positions.
And the solution automatically calculates inventory levels and tracks inventory compliance
and target levels. As a result, IBM can respond quickly and decisively to any changes
in demand. The solution ensures supply, cuts costs by eliminating excess or obsolete
inventory, reduces liabilities, slashes cycle time and increases flexibility within the IBM
supply chain.
Results
The solution currently extends across 37 manufacturing facilities and 10 replenishment (VMI)
service centers, representing more than 85 percent of annual manufacturing procurement
expenditures. It provides both IBM and Tiers 1, 2 and 3 suppliers a consolidated view of
demand and available supply. With the E2open Demand/Supply Synchronization Solution,
IBM is able to proactively manage demand/supply execution, inventory and replenishment
across its global supply chain.
IBM is poised to incrementally scale the solution as more supply chain partners come on
board through acquisitions and expansions.
The company experienced a very fast time to value with rapid integration and deployment
across global sites and tiers of suppliers, lowered total cost of ownership, streamlined
operations, and increased responsiveness and flexibility within their supply chain. The
solutions help IBM in its quest to build a highly responsive supply chain that can meet
changes in customer demand rapidly and efficiently.
About E2open
E2open is the leading provider of software and services to manage inter-company
processes such as inventory management, order management, demand/supply forecast
synchronization, outsourced manufacturing visibility and multi-tier visibility—integrating
trading partners across multiple tiers of distributed global supply and demand networks.
For more information, call 1.650.645.6500 or visit www.e2open.com.
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