Case Study - Operating System Deployment

SABMiller selects 1E to design a new worldwide SMS 2003 infrastructure

When international brewer SABMiller wanted better insight into its worldwide IT estate, it turned to 1E. Thanks to the SMS 2003 knowledge and specialized software tools of 1E, SABMiller now enjoys comprehensive reporting, improved software maintenance, and significant cost savings.

Customer profile
SABMiller is one of the worlds largest brewers with more beers in the top 50 beer brands than anyone else. Every minute, an astonishing total of 46,000 pints of SABMiller beer are consumed worldwide. Its also a large and complex company in IT terms, with 30,000 seats across operations in 40 countries.

Solutions Overview
Project Requirements
SABMiller wanted help to design a new SMS 2003 infrastructure, and additional software to supplement SMS 2003s inbuilt features: Monitoring security of worldwide network Detailed, organization-wide reporting Remote patch application Ability to carry out maintenance out of hours Faster deployment

The challenge
SABMiller wanted to get better insight into and control over its IT estate, to ensure it was properly patched and secure against hackers and viruses. As the company uses Microsoft software, SMS 2003 was the obvious choice. However, the company felt that it needed more features than supplied out of the box with SMS 2003. In particular, it wanted to update desktop and laptop machines out of hours, reducing disruption to users. And it wanted to be able to turn on a machine, update it, and turn it off again remotely, saving the time and expense of dispatching IT staff to the physical site. With SABMillers geographically dispersed network, including small sites in quite remote locations, this last factor was especially important. So too was the question of control. SABMillers corporate IT team did not want to impose a particular solution or way of doing things on separate federated branches of the company. But it did want to monitor the security status of its subsidiaries. Roger Chapp, IT Manager at SABMiller, explains: Any business unit that is outside the compliance standard can have an impact on a global network. We have firewalls in place between the business units, but we still need to know the status of the business units. This enables us to protect each other from each other.

Solution Summary
SABMiller chose SMS 2003 to monitor its systems, selecting 1E to: Design new infrastructure Implement proprietary software including WakeUp and NightWatchman Transfer skills to internal staff Provide full project documentation for future reference

Key Benefits
Lower support costs due to remote machine management Smoother experience for end users with better maintained software Confidence that worldwide network is secure Faster software deployment

The solution
1Es wide-ranging expertise and software were exactly what SABMiller needed. The team quickly drew up a new infrastructure design that would provide comprehensive reporting at the international level, without removing control from regional managers.

Case Study - Operating System Deployment

At the core of the solution was SMS 2003, but equally as important were 1E-developed enhancements: Right-Click Deployment, which gets updates to users quickly, and WakeUp and NightWatchman, which make it much easier to apply security patches and update software out of hours in a way that doesnt interrupt anyones work. 1E created an infrastructure design that worked across SABMillers diverse locations, whatever the characteristics of their individual IT setups. For example, it gets the most from the resources available without disrupting their performance, in areas with high bandwidth and in areas where bandwidth is limited. The 1E solution was also completely transparent in terms of what work was done where and in terms of pricing, so SABMiller could understand exactly what it was getting. Originally, SABMiller had expected to spend anything from six months to a year on the infrastructure design. With 1Es full commitment the work was done in half that time, with the body of the project done according to an intensive six week plan. 1E delivered two days early, including a complete skills upgrade for SABMiller staff and complete project documentation for future reference. Today, the solution is being rolled out to diverse parts of the business worldwide, as and when they become ready for it.

The benefits
The benefits of the work 1E has done, which was delivered to schedule, are considerable. For instance, SABMiller can now maintain software both locally and remotely, on servers, desktops and laptops, resulting in a 30 to 40 per cent reduction in the number of support-desk calls concerning applications not working. As a result, the IT team can concentrate on other work, in the knowledge that routine maintenance is being taken care of. A further advantage is how much more quickly software can be installed. We can have a call logged with the helpdesk, and twenty minutes later the new software will have been installed, and no-one will have had to go near the desk, says Roger Chapp. Under the old system, the user would have had to have waited until a support person could go to the desktop machine and install the software ... Now we have a standard package on the server that doesnt impact either the user or the support team. 1E also provided clear, detailed documentation and helped the SABMiller IT team to get quickly up to speed with the new system. As more business units are connected into the system, the team will be able to get a global view of the companys security status. The new system will even allow employees who are travelling to receive updates from the closest, most convenient SMS server to where they are, meaning updates will take place even more rapidly. What 1E brought to the table was experience in the industry, and knowledge to help us get around the shortcomings of SMS. They know the weaknesses of SMS and how to mitigate those weaknesses to ensure we werent impacted by them ... As a company, we would reuse them at any point in time, and I would always recommend them highly because of how professional they are. Roger Chapp, IT Manager at SABMiller

Why 1E was chosen

It was confidence in the calibre of 1Es expertise that won the deal, Roger Chapp says. With 1E, you get the comfort factor of knowing that they know exactly what theyre doing. Theyve got a great track record, and are highly recommended by people within Microsoft. When I was considering using 1E, I spoke to a number of Microsoft colleagues across the world, and the answer was that 1E comes highly recommended because they really know their stuff.

1E Empowering Efficient IT
1E is the pioneer and global leader in Efficient IT solutions. 1Es mission is to identify unused IT, help remove it and optimize everything else. 1E Efficient IT solutions help reduce servers, network bandwidth constraints, software licenses and energy consumption. To date, our power management solutions have helped more than 1600 customers save in excess of $800m in energy costs alone, cutting their CO2 emissions by 6.4 million tons.

For more information:

USA/Canada Toll Free +1 866 592 4214 UK/Europe +44 208 326 3880 India +91 120 402 4000 France +33 1 5660 5235 Germany 0800 664 6702 info@1e.com www.1e.com

AL LI A N C E T O

SAVE ENERGY
Creating an Energ -Efficient World

Copyright 2012 1E. All rights reserved. The information contained herein is subject to change without notice. 1E shall not be liable for technical or editorial errors or omissions contained herein. 1E, the 1E logo, NightWatchman, Nomad Branch and Drowsy Server are registered trademarks of 1E. The names of actual companies and products mentioned herein may be the trademarks or registered trademarks of their respective owners. CSSABM001/0112/US www.1e.com

Printed on recycled paper