1.

Introduction

1.1. Origin of the Report

This report is a partial requirement of MGT 251 (Organizational Behavior) course.

1.2. Objective of the Study

The objective is to see the practical application of theoretical knowledge of OB as

well as OB practices in the company.

1.3. Scope

The scope of study was only one organization PHOENIX FINANCE &
INVESTMENTS LIMITED

1.4. Methodology

1.4.1. Sources of Data: Data was collected from the company profile and direct
interview of Deputy Managing Director of M. Shah Alam and 30
employee’s.
1.4.2. Design of Questionnaire: the questionnaire was designed by Kamrul
Hassan who is our OB teacher and a blank copy of questionnaire is attached
in the Appendix.
1.4.3. Use of Statistical Tools: We used Frequency Distribution Table and Bar
Chart to analyze the collected data.

1.5. Limitations

We had a limited time, money, data and experience. Data which is confidential in
nature was not provided to us.

1.6. Report Preview

In chapter 2 we brought up the organization overview, findings and analysis is in

chapter 3 and conclusion and recommendations is given in chapter 4.

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 2. Organization
2.1. History of the organization

Phoenix Finance & Investment Ltd. (former Phoenix Leasing co. Ltd.), one of the
leading and reliable multi-products financial institution in Bangladesh was
incorporated in Bangladesh on April 19 1995 as a Public Limited Company under
the Companies Act, 1994 and started its operation on May 9, 1995 as a Non-
banking Financial Institution named as Phoenix Leasing Co. Ltd. under Financial
Institution Act, 1993. It has changed its name to Phoenix Finance and Investments
Limited (PFIL) from February,2007 with a view to reflecting multi-dimensional
financial activities of the Company and keeping a parity with the activities as it
has been doing other than lease financing, which although, has remained as the
prime area of the financial activities.

Sponsor shareholders of the company includes a renowned corporate body namely

Phoenix Insurance Company Ltd., a leading Insurance Company in Bangladesh.
Others are individuals having wide range of experience in the field of commerce
and industries.

The main objective of Phoenix Finance and Investments Limited is to allocate

scarce financial resources to capital investment through funding in capital
machinery / equipment specially BMRE of the existing industrial enterprises to
stimulate the industrial development of the country and also to provide financial
assistance through Leasing and other multi-dimensional products & services to all
levels of entrepreneurs for a wider range of asset acquisition contributing to
national development as well.

The Company has also diversified its products and services to such other areas as
Housing and Real Estate, Bridge Financing, Short term and Mid Term Loan and
start up working capital to cater to divergent needs of the economy. The Company
operates a SME Branch in Dhaka for promoting small and medium enterprises
(SME) exclusively for alleviation of poverty through creation of employment and
generation of income on a sustainable basis. Besides this, PFIL has also 25%
ownership of a Brokerage Company namely Phoenix Securities Limited having
membership of DSE and the CSE to further diversify its investment activities

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2.2. Mission, Vision and Goal Strategies

2.2.1. Mission:
 Provide multiple financial products and services
 Provide entrepreneurship skills and enterprises
 Promote employment generation and poverty alleviation
 Pace industrialization for prosperous Bangladesh
 Promote passion for posterity
 Promote SME financing
 Promise for future

2.2.2. Vision:
 Act as the best financial service provider in the country.

2.2.3. Target areas for short term financing

 Lease Finance
 Housing & Real State
 Bridge Finance
 Short Term Finance
 Mid Term Finance
 Bills Purchase
 Financing against confirmed work order
 Start-up working capital
 Term Deposit Scheme
 Deposit Pension Scheme

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2.3. Organization Structure and Size

BOARD OF DIRECTORS

The Board of Directors of Phoenix Finance and Investments Ltd. consist of 12

members, Chairman, Mr. Deen Mohammad being the sole executive member.

Chairman
Mr. Deen Mohammad

Vice Chairman
Mr. M. Yunus, FCA
Mr. Mohammad Shoeb

Directors
Dr. (Prof.) Ali Afzal Khan
Mr. M. A. Majid
Mr. Rafiqul Islam Khan
Mr. A Quadir Choudhury
Ms. Selina Akhter
Ms. Evana Fahmida Mohammad
Mr. Abdur Rahman
Mr. Sadaf Shamshad Haque

Managing Director
Mr. S. M. Intekhab Alam

Company Secretary
Mr. Ahmed Reza Chowdhury

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Management Team:
The management team of Phoenix Finance and Investments Ltd. consist of 16
members, Managing Director, Mr. S. M. Intekhab Alam being the sole executive
member.
Managing Director
Mr. S. M. Intekhab Alam

Deputy Managing Director

M. Shah Alam

Senior Vice President

Ali Mohamamad Masud
A T M Najmul Hussain

Vice President
Mohammad Sayduzzaman
Md. Faisal Hasan
Rebeka Akhter
Shireen Akhter Karim

Senior Assistant Vice President

Md. Abu Shukkur
Md. Rostom Ali Mollah

Assistant Vice President

Md. Badru Haque Patwary
Golam Mawla
Jagannath Chandra Roy
Tazin Hamid
Sarder Mahbub Ali

First Assistant Vice President

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 Md. Mazharul Hasan

Managerial Structure of Phoenix Finance & Investments Ltd.:

As we all know that big or small, no organization can run its operation without a
management system. Its function is to coordinate the work activities so that they
are completed efficiently and effectively with and through other people. So,
Phoenix Finance & Investment Ltd. also has a management system. Their
company’s managerial structure is hierarchical.

Their managerial structure is hierarchical so the authority or the power goes from
the top to bottom. Chairman, Managing Director and Directors are the top level
management here. From company secretary to asst. manager are the midlevel
managers and from executives to department supervisors are the lower level
managers. At the bottom of the managerial structure are the workers or employees
of the organization. The diagram is given below to understand their organization’s
managerial structure.

CE
O

Top Level
Management

Mid Level Management

Lower Level Management

Managerial structure of Phoenix Finance & Investments LTD.

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 The sequence of Board of Directors is shown below by the chart:

Board of Directors

Directors Chairman

Audit Executive
Committee Committee

Managing Director

Corporate Human
Finance Company
Affairs Resource Branch
Director Secretary
Director Director Manager

PLANNING:

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 Planning involves defining the organization’s goals, establishing an overall
strategy for achieving those goals, and developing a comprehensive set of plans to
integrate and coordinate organizational goals. It is concerned with what is to be
done and how it is to be done.

The characteristics of above planning are given below:

1. It is a formal planning.
2. The goals are specifically stated
3. Its purposes are providing direction, reducing uncertainty, minimizing waste
and redundancy, and establishing standards that are used in controlling.
4. It’s a long term standing plan which is made out strategically.

CHAIN OF COMMAND:
In the Phoenix Finance and Investments’ chain of command geos down from the
the top to bottom. To control an organizations works it is very important to
manage it’s operations through chain of command. So to maintain chain of
command chain 3 things are very important. They are:

Authority:The rights inherent in a managerial position to tell people what to do

and expect them to repor only to the manager.

Responsibility: The obligation to perform any assigned duties.

Unity of command: The management principle that each person should report to
only one manager.

Span of control: It is a number of employees a manager can efficiently and

effectively manage.

2.4. Products and services:

2.4.1. Lease Finance
2.4.1.1. Lease Finance Equipment
2.4.1.2. Lease Finance Vehicle
2.4.2. Real Estate Finance
2.4.2.1. House Building Loan (Commercial)
2.4.2.2. House Building Loan (Residential)

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 2.4.2.3. House Building Loan (Residential) under Bangladesh Banks
Refinance Scheme
2.4.3. Other Finance Products
2.4.3.1. SME Financing under refinancing scheme for woman entrepreneurs
2.4.3.2. Financing for setting up Agro-Product Processing
2.4.3.3. Industrial unit under ACSPD Refinance scheme
2.4.3.4. Long Term Finance
2.4.3.5. Term loan against pledge of TDR Short Term Finance
2.4.3.6. SOD against Work Order
2.4.3.7. Mid Term Finance
2.4.3.8. SME Finance
2.4.3.9. Bridge Finance
2.4.3.10. Bills Purchase
2.4.3.11. Working Capital Finance
2.4.3.12. Deposit Product (Term Deposits Receipts)
2.4.3.13. Monthly Savings Scheme (MSS)

3. Findings and Analysis

3.1. OB Practices in the Organization

3.1.1. Organization Culture: Close in Culture

3.1.2. Motivational Work: going to picnic, bonuses and incentives.
3.1.3. Disciplining Employee Behavior
3.1.4. Labor Relationship
3.1.5. Stress and Change Management
 There are a little rate of absenteeism an turnover but the employees are
dedicated to their works as leave records are low.

3.2. Detailed Study of an OB Topic (Employee Job Satisfaction)

This company is a pretty good place to work

Relative
Frequency Frequency
Cumulative Related Frequency
Strongly
Disagree 3 3/30 =0.1 0.1
Disagree 2 2/30 = 0.07 0.17
Neutral 6 is a pretty
This company 6/30 = 0.2place to work
good 0.37
Agree 10 10/30 = 0.33 0.7
Strongly Agree 9 9/30 = 0.3 1
Satisfaction

Strongly Agree
1 Agreee
Netral
Disagree
0 2 4 6 8 10
Strongly Disagree
Frecuency 9
 I get good cooperation from my colleagues

Frequency Relative Frequency Cumulative Related Frequency

Strongly Disagree 2 2/30 =0.07 0.07
Disagree 4 4/30 =0.13 0.2
Neutral 2 2/30 =0.07 0.27
Agree 12 12/30 =0.4 0.67
Strongly Agree 10 10/30 =0.33 1

I get good cooperation frommy colleagues

Satisfaction

Strongly Agree

1 Agreee
Netral
Disagree
Strongly Disagree

0 5 10 15

Frecuency

Promotion opportunities are pretty good and I shall be able to build a career here

Frequency Relative Frequency Cumulative Related Frequency

Strongly Disagree 1 1/30 =0.03 0.03
Disagree 2 2/30 =0.07 0.1
Neutral 8 5/30 =0.17 0.27
Agree 12 12/30 =0.4 0.67
Strongly Agree 7 10/30 =0.33 1

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 Promotion opportunities are pretty good and I shall be
able to build a career here

Satisfaction

Strongly Agree
1 Agreee
Netral
Disagree
Strongly Disagree
0 2 4 6 8 10 12
Frequency

The salary I receive is competitive to similar jobs elsewhere

Frequency Relative Frequency Cumulative Related Frequency

Strongly Disagree 2 2/30=0.07 0.07
Disagree 4 4/30=0.13 0.2
Neutral 4 4/30=0.13 0.33
Agree 15 15/30=0.50 0.83
Strongly Agree 5 5/30=0.17 1

The salary I receive is competetive to similar jobs elsewhere

Strongly Agree
Statistics

1 Agreee
Netral
Disagree
Strongly Disagree
0 5 10 15

Frequency

I can approach my boss regarding any probles I face

Frecuency Relative Frequency Cumulative Related Frequency

Strongly Disagree 1 1/30=0.03 0.03
Disagree 5 5/30=0.17 0.2
Netral 11 11/30=0.37 0.57
Agreee 8 8/30=0.26 0.83
Strongly Agree 5 5/30=0.17 1

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 I can approach my boss regarding any probles I face

Satisfaction
Strongly Agree
1 Agreee
Netral
Disagree
Strongly Disagree

0 2 4 6 8 10 12

Frequency

The image of the company outside is quite high and I feel proud of it

Frecuency Relative Frequency Cumulative Related Frequency

Strongly Disagree 2 2/30=0.07 0.07
Disagree 3 3/30=0.1 0.17
Netral 3 3/30=0.1 0.27
Agreee 20 20/30=0.66 0.93
Strongly Agree 2 2/30=0.07 1

The image of the company outside is quite high and I feel

proud of it
Satisfaction

Strongly Agree
1 Agreee
Netral
Disagree
Strongly Disagree
0 5 10 15 20

Frequency

I feel pretty secure in my job and I do not suffer from job insecurity

Frecuency Relative Frequency Cumulative Related Frequency

Strongly Disagree 1 1/30 =0.03 0.03
Disagree 2 2/30 =0.07 0.1
Netral 8 5/30 =0.17 0.27
Agreee 12 12/30 =0.4 0.67
Strongly Agree 7 10/30 =0.33 1

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 I feel pretty secure in my job and I do not suffer from job
insecurity

Satisfaction

Strongly Agree
1 Agreee
Netral
Disagree
Strongly Disagree
0 2 4 6 8 10 12

Frequency

The long time benefits of the company are very attractive

Frecuency Relative Frequency Cumulative Related Frequency

Strongly Disagree 1 1/30 =0.03 0.03
Disagree 4 4/30=0.13 0.16
Netral 7 10/30 =0.33 0.49
Agreee 13 13/30=0.43 0.83
Strongly Agree 5 5/30=0.17 1

The long time benefits of the company are very

attractive
Satisfaction

Strongly Agree
1 Agreee
Netral
Disagree
Strongly Disagree
0 5 10 15

Frequency

My boss is quite careful about my personal needs

Frecuency Relative Frequency Cumulative Related Frequency

Strongly Disagree 1 1/30=0.03 0.03
Disagree 5 5/30=0.17 0.2
Netral 11 11/30=0.37 0.57
Agreee 8 8/30=0.26 0.83
Strongly Agree 5 5/30=0.17 1

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 My boss is quite careful about my personal needs

Satisfaction Strongly Agree

1 Agreee
Netral
Disagree
Strongly Disagree

0 2 4 6 8 10 12

Frequency

The job I do is challenging an I enjoy doing it

Frecuency Relative Frequency Cumulative Related Frequency

Strongly Disagree 0 0 0
Disagree 7 7/30=0.23 0.23
Netral 6 6/30=0.2 0.43
Agreee 8 8/30=0.27 0.7
Strongly Agree 9 9/30=0.3 1

The job I do is challenging an I enjoy doing it

Satisfaction

Strongly Agree
1 Agreee
Netral
Disagree
Strongly Disagree
0 2 4 6 8 10

Frequency

My firm provides many attractive benefits and incentives

Frecuency Relative Frequency Cumulative Related Frequency

Strongly Disagree 1 1/30 =0.03 0.03
Disagree 4 4/30=0.13 0.16
Netral 7 10/30 =0.33 0.49
Agreee 13 13/30=0.43 0.83
Strongly Agree 5 5/30=0.17 1

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 My firm provides many attractive benefits and incentives

Satisfaction
Strongly Agree
1 Agreee
Netral
Disagree
Strongly Disagree
0 2 4 6 8 10 12 14

Frequency

I can use my knowledge and creativity in my job

Frecuency Relative Frequency Cumulative Related Frequency

Strongly Disagree 1 1/30=0.03 0.03
Disagree 4 4/30=0.13 0.17
Netral 12 12/30 =0.4 0.57
Agreee 7 7/30=0.23 0.8
Strongly Agree 6 6/30=0.2 1

I can use my knowledge and creativity in my job

Satisfaction

Strongly Agree
1 Agreee
Netral
Disagree
Strongly Disagree
0 2 4 6 8 10 12

Frequency

The salary I receive is good enough to support my family

Frecuency Relative Frequency Cumulative Related Frequency

Strongly Disagree 2 2/30=0.07 0.07
Disagree 4 4/30=0.13 0.2
Netral 4 4/30=0.13 0.33
Agreee 15 15/30=0.50 0.83
Strongly Agree 5 5/30=0.17 1

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 The salary I receive is good enough to support my family

Satisfaction
Strongly Agree
1 Agreee
Netral
Disagree
Strongly Disagree

0 5 10 15

Frequency

The Work environmet is comfortable and enjoyable

Frecuency Relative Frequency Cumulative Related Frequency

Strongly Disagree 3 3/30 =0.1 0.1
Disagree 2 2/30 = 0.07 0.17
Netral 6 6/30 = 0.2 0.37
Agreee 10 10/30 = 0.33 0.7
Strongly Agree 9 9/30 = 0.3 1

The Work environmet is comfortable and enjoyable

Satisfaction

Strongly Agree
1 Agreee
Netral
Disagree
Strongly Disagree
0 2 4 6 8 10

Frequency

I wish to work here for a long time and bild a career

Frecuency Relative Frequency Cumulative Related Frequency

Strongly Disagree 1 1/30 =0.03 0.03
Disagree 2 2/30 =0.07 0.1
Netral 8 5/30 =0.17 0.27
Agreee 12 12/30 =0.4 0.67
Strongly Agree 7 10/30 =0.33 1

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 I wish to work here for a long time and bild a career

Satisfaction
Strongly Agree
1 Agreee
Netral
Disagree
Strongly Disagree
0 2 4 6 8 10 12

Frequency

4. Conclusion and Recommendation

 The OB practice in Phoenix is satisfactory as most of the employees are

satisfied.
 But there is a little bit dissatisfaction among the employees. So the managers
should try to improve the condition by finding out the real cause of
dissatisfaction of theirs employees.

Appended Part
References:

 http://www.phoenixfinance.com.bd/site_map.php
 http://www.phoenixfinance.com.bd/about_us_management.php
 M. Shah Alam
Deputy Managing Director
Phoenix Finance and Investments Ltd.

Photos

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