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CUSTOMER RELATIONSHIP MANAGEMENT PROGRAMME FOR

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1. I feel SA EON Softech products & service are Value for Money

1) - strongly disagree ( ) 2) - disagree ( ) 3) - Neither disagree nor agree ( )

4) - Agree ( ) 5) - strongly agree ( )

2.? I like the way of following up by SA EON Softech after a purchase is made

1) - strongly disagree ( ) 2) - disagree ( ) 3) - Neither disagree nor agree ( )

4) - Agree ( ) 5) - strongly agree ( )

3. I prefer getting various notices and offers from SA EON Softech through

a) E-mails ( ) b) Phone calls ( ) c) Postal services ( ) d) Others ( )

4. I would like to keep good Relations with SA EON Softech

a) Yes ( ) b) No ( ) c) Not sure ( )

5. I don¶t want special treatment rather, I just want good service.

1) - strongly disagree ( ) 2) - disagree ( ) 3) - Neither disagree nor agree ( )

4) - Agree ( ) 5) - strongly agree ( )

 6. Organize more Trade fairs

1) - strongly disagree ( ) 2) - disagree ( ) 3) - Neither disagree nor agree ( )

4) - Agree ( ) 5) - strongly agree ( )

7. Insurance and warranty schemes for products & services

1) - strongly disagree ( ) 2) - disagree ( ) 3) - Neither disagree nor agree ( )

4) - Agree ( ) 5) - strongly agree ( )

8. Loan services and installment schemes for purchase & render services

1) - strongly disagree ( ) 2) - disagree ( ) 3) - Neither disagree nor agree ( )

4) - Agree ( ) 5) - strongly agree ( )

9. Inform about new products & services being introduced

1) - strongly disagree ( ) 2) - disagree ( ) 3) - Neither disagree nor agree ( )

4) - Agree ( ) 5) - strongly agree ( )

10. Inform about various offers

1) - strongly disagree ( ) 2) - disagree ( ) 3) - Neither disagree nor agree ( )

4) - Agree ( ) 5) - strongly agree ( )

11. More promotional activities

1) - strongly disagree ( ) 2) - disagree ( ) 3) - Neither disagree nor agree ( )

4) - Agree ( ) 5) - strongly agree ( )

 12. Provide tool kit for the products

1) - strongly disagree ( ) 2) - disagree ( ) 3) - Neither disagree nor agree ( )

4) - Agree ( ) 5) - strongly agree ( )

13. Registering a complaint is easy

1) - strongly disagree ( ) 2) - disagree ( ) 3) - Neither disagree nor agree ( )

4) - Agree ( ) 5) - strongly agree ( )

14. Customer care executives have good knowledge about products

1) - strongly disagree ( ) 2) - disagree ( ) 3) - Neither disagree nor agree ( )

4) - Agree ( ) 5) - strongly agree ( )

15. Any Suggestion or recommendation to SA EON Softech:

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iUESTIONNAIRE

1.? Name :
2.? Age :
3.? Sex : male / female
4.? Marital status : single / married
5.? Educational qualification:
6.? Occupation : private / public / self employed
7.? Income level monthly : a) below 10,000 b) 10,001 ± 20,000
c) 20,001 ± 50,000 d) above 50,000
8.? How many products do you own from Godrej Interio?
a) One ( ) b) Two ( ) c) Three ( ) d) more than Three ( ) e) None ( )
9.? I feel Godrej Interio products are Value for Money

1) - strongly disagree ( ) 2) - disagree ( ) 3) - Neither disagree nor agree ( )

4) - Agree ( ) 5) - strongly agree ( )

10.? I like the way of following up by Godrej Interio after a purchase is made

1) - strongly disagree ( ) 2) - disagree ( ) 3) - Neither disagree nor agree ( )

4) - Agree ( ) 5) - strongly agree ( )

11.?I prefer getting various notices and offers from Godrej Interio through
a) SMS ( ) b) E-mails ( ) c) Phone calls ( ) d) Postal services ( ) e) Others ( )
12.?I would like to keep good Relations with Godrej Interio
a) Yes ( ) b) No ( ) c) Not sure ( )
13.?I don¶t want special treatment from an outlet I shop at; rather, I just want good service.

1) - strongly disagree ( ) 2) - disagree ( ) 3) - Neither disagree nor agree ( )

4) - Agree ( ) 5) - strongly agree ( )

     

  !  !  

    "#

$%  &' &(% &)% & &*%c&+%  &'&

 c !  !   $ ( ) * +

14 Getting catalogs     

15 Organize more Trade fairs and furniture exhibitions     

16 Provide Exchange offers for older products     

17 Credit cards to be accepted at all outlets     

18 Loyalty cards(premium, gold, silver) and their benefits     

19 Money off coupons for re-purchase     

20 Various Club options and recreational activities     

21 Insurance and warranty schemes for products     

22 Loan services and installment schemes for purchase     

23 Inform about new products being introduced     

24 Inform about various offers     

25 More Contact points and Outlets     

26 More promotional activities     

27 Provide tool kit for the products     
Please Note mention the number: 1-strongly disagree 2-disagree 3-Neither disagree nor agree 4-Agree 5-Strongly agree

28. I like it when telemarketers address me by name

1) - strongly disagree ( ) 2) - disagree ( ) 3) - Neither disagree nor agree ( )

4) - Agree ( ) 5) - strongly agree ( )

29. Have you ever used the customer care service at Godrej Interio?

1)? Yes ( ) 2) No ( )


' 

 Please share your experience by rating the following factors :

     "#

$%  &' &(% &)% & &*%c&+% &'&

 ,  , !   $ ( ) * +

30 Help desk support is excellent

31 Responsiveness to enquiries is excellent

32 Registering a complaint is easy

33 Usually get a live person in line

34 Usually have to wait for long time get a live person in line

35 More comfortable talking to a live person

36 Customer care executives are able to answer the queries

37 Customer care executives have good knowledge about

products
38 Customer care executives have good communication skills

39 Easier to talk to Customer care executives in Malayalam

40 Complaints get fixed quickly.

Please Note mention the number: 1-strongly disagree 2-disagree 3-Neither disagree nor agree 4-Agree 5-Strongly agree

41. Any Suggestion or recommendation to Godrej Interio :

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 CUSTOMER RELATIONSHIP MANAGEMENT PROGRAMME FOR
HEXA BYTES.

iUESTIONNAIRE:

1. I feel Hexa bytes products & service are Value for Money

1) - strongly disagree ( ) 2) - disagree ( ) 3) - Neither disagree nor agree ( )

4) - Agree ( ) 5) - strongly agree ( )

2.? I like the way of following up by Hexa bytes after a purchase is made

1) - strongly disagree ( ) 2) - disagree ( ) 3) - Neither disagree nor agree ( )

4) - Agree ( ) 5) - strongly agree ( )

3. I prefer getting various notices and offers from Hexa bytes through

a) E-mails ( ) b) Phone calls ( ) c) Postal services ( ) d) Others ( )

4. I would like to keep good Relations with Hexa bytes

a)Yes ( ) b) No ( ) c) Not sure ( )

5. I don¶t want special treatment rather, I just want good service.

1) - strongly disagree ( ) 2) - disagree ( ) 3) - Neither disagree nor agree ( )

4) - Agree ( ) 5) - strongly agree ( )

6. Organize more Trade fairs

1) - strongly disagree ( ) 2) - disagree ( ) 3) - Neither disagree nor agree ( )

4) - Agree ( ) 5) - strongly agree ( )

7. Insurance and warranty schemes for products & services

 1) - strongly disagree ( ) 2) - disagree ( ) 3) - Neither disagree nor agree ( )

4) - Agree ( ) 5) - strongly agree ( )

8. Loan services and installment schemes for purchase & render services

1) - strongly disagree ( ) 2) - disagree ( ) 3) - Neither disagree nor agree ( )

4) - Agree ( ) 5) - strongly agree ( )

9. Inform about new products & services being introduced

1) - strongly disagree ( ) 2) - disagree ( ) 3) - Neither disagree nor agree ( )

4) - Agree ( ) 5) - strongly agree ( )

10. Inform about various offers

1) - strongly disagree ( ) 2) - disagree ( ) 3) - Neither disagree nor agree ( )

4) - Agree ( ) 5) - strongly agree ( )

11. More promotional activities

1) - strongly disagree ( ) 2) - disagree ( ) 3) - Neither disagree nor agree ( )

4) - Agree ( ) 5) - strongly agree ( )

12. Provide tool kit for the products

1) - strongly disagree ( ) 2) - disagree ( ) 3) - Neither disagree nor agree ( )

4) - Agree ( ) 5) - strongly agree ( )

13. Registering a complaint is easy

1) - strongly disagree ( ) 2) - disagree ( ) 3) - Neither disagree nor agree ( )

4) - Agree ( ) 5) - strongly agree ( )

14. Customer care executives have good knowledge about products

1) - strongly disagree ( ) 2) - disagree ( ) 3) - Neither disagree nor agree ( )

4) - Agree ( ) 5) - strongly agree ( )

15. Any Suggestion or recommendation to Hexa bytes:

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________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
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