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Ans: ActiveX control is nothing but Software components from Microsoft, which is used to
enable the sound, Java applets and animations to be integrated in a Web page.
ActiveX controls have full access to the Windows operating system.
1) I launch IE and i get a message telling me that my active x controls are disabled. How do i
re-enable them?
Answer: IE tools from menu bar -> internet options - advanced tab - >security ---> follow on
question ----> if the button to customize the active x control is grayed out.
3) Where do you enter the details for automatic configuration scripts in IE?
Answer:
IE-> tools from menu bar -> options -> connections tab-> settings
4) My excel starts up, starts loading the plug-ins and freezes. How would you go about fixing
this?
Answer: Press windows key + r to bring up the run dialog - or start then -> run type:
excel /safe if excel starts in safe mode, then you can go through the administrative parts of the
program to try and make necessary changes remove or disable plug-in which causes the problem.
Once done, exit excel and reboot the system then try running excel normally. Here is a good web
site for excel i found helpful - > bo's excel tips & tricks page 6
5) If my blackberry stopped receiving emails, how would you go about resolving this? Question
to person asking question? Are we using the redirector or blackberry enterprise server or is there
another service being used to relay messages?
Answers:
If redirector - verify the service is started on the machine that is setup to forward messages to the
clients if black berry enterprise server - verify all services on the for the black berry enterprise
server are started and running - verify also all other clients are not getting messages - the server
may just need to be restarted or rebooted... If this is an outside service verify there are not service
outages or problems with the outside service provider if no problems with the outside provider it
could be some other changes to the account settings for the client have changed in some way.
6) What percentage of importance would you say customer service skills and technical skills
have?
Answer: 100% all the time they are equally important and essential in customer satisfaction and
job performance.
7) How else (other than joining a pc to the domain) can i get the machine name in the domain?
Answer:
ipconfig /all will display the host name - see explanation for - get Mac address for machine.
25) A manager cannot print to network printer but all other users can, what do you do?
Answer:- Ask him to check of the printer is grayed out - or offline - to do this right go to start -
then printers and faxes - click on printer to highlight - right click - verify printer is online and set
for the default printer.
12) Name 4 reasons why a user might not be able to logon to the network?
Answers:
1: verify TCP/IP settings are correct - >computer may not have the same tcp/ip address as the
current network to log on to - make sure you can ping the domain controller by name and IP
address also verify that you can ping the gateway address of the router.
2: check account could be locked out, disabled or password changed also check to be sure
computer account is not disabled.
3: verify tcp ip stack is working - ping 127.0.0.1 also verifies network cable is plugged in and
port is active.
4: verify there is not port security setup on switch this could stop a computer from logging on to
the network if it was moved from one location to another.
13) A user has a laptop that runs fast on the network (at work) but slow at home? Explain what
could be the problem?
Answer:
The computer may be attempting to use resources or map resources that have been allocated or
supplied by the domain - this could include any set policies for a machine or user. - tell the client
to connect to the VPN and then see if the problem remains the same...
14) what could be the cause of an error stating that ntldr is missing when trying to boot?
Answer: check to verify the system is not attemptint to boot from another device - like a
floppy or cd - if this is not the case - it could be a defective boot partition, bad disk boot sector or
virus has attacked the boot sector usually track 0 of the hard drive...
15) What is the difference between a .PST file and an .OST file?
Answer: The difference between an .ost file and a set of .pst files is that the .ost file starts
as a mirror image of your folders on the Exchange Server, and works in conjunction with the
Exchange Serve during synchronization. A set of .pst files, on the other hand, is simply a storage
location on your hard disk or a server other than the Exchange Server.
When you work offline, you can add, delete, and modify the contents of an .ost file exactly as
you would with a folder on a server. For example, you can change and move items in your
offline Inbox, send messages that are placed in your offline Outbox, and read your offline public
folders. In the meantime, information on the server is still processing. You continue to receive
new messages in your mailbox while other users can add, delete, and change items in public
folders. However, you are not be aware of these changes on the server until you connect to the
network.
When you need to update the contents of the .ost file and its corresponding server folder so that
they are identical, you synchronize the folders, and then continue to work offline. In Outlook
2002, this is done through Send/Receive Groups. Synchronization connects to the server through
Dial-Up Networking, copy the changes made in each folder to the other folder, and then
disconnect. An item that you delete from either the .ost file or the corresponding server folder is
deleted from both after synchronization
An OST file (.ost) is an offline folder file in Microsoft Outlook. Offline folders make it possible
for the user to work offline and then to synchronize changes with the Exchange server the next
time they connect. The ability to work offline is useful in environments with limited or unreliable
connectivity....A PST file is a personal folder file in Microsoft Outlook. In Outlook, the storage
limit for a single user's .PST file is 2 GB. PST stands for personal storage...in this case the PST
file is simply stored on the client or a server other than the Exchange server
16) How would you obtain the Mac address from a machine?
Answer:
Go to start the run type in the command line - cmd - this will bring to to a dos prompt on the dos
command prompt type in the following command ipconfig /all - this will show you the Mac
address for the machine and some other important ip information.
17) A blackberry user is abroad and is not receiving e-mails; he notices that he has gprs in
lowercase on his device. What can be done to fix this problem?
Answer:
From what i see on research it could be the service is not working correctly or possibly blocked
by a firewall, it could even be the firmware on the device needs to be upgraded. I would contact
the service provider to completely verify the error on this device.
18) Name 5 reasons why a user might not be able to logon to the network?
20) A user can log on to the network but has no internet connection? Explain what could be the
problem.
Answer: There could be a security policy in place to stop that user from getting access to
the internet you can check the policy's applied to the computer by typing on the start run
command line rsop.msc(Resultant Set Of policy), It is also possible the client machine does not
have the correct gateway address configured.
If you can access the internet web pages by IP and not by name it is possible DNS is not working
correctly, try to ping the known gateway address of the network router if successfully then try to
ping 4.2.2.2 this is an internet address.
22) In word how would you alter auto recovery to save every 5min instead of every 10?
Answer: Tools / other / save if a customer’s blackberry stopped syncing their calendar
wirelessly.
the deputy equities manager demands access to a legal shared drive, as he does not have the
correct permissions, it is late at night and you are the only one left in the office what would you
do? follow on: if the decision makers are unreachable, what would you do? if the deputy equity
manager tells you a multi-million pound contract depends on him getting access to this shared
drive.
26) What could be the cause of an error stating that NTLDR is missing when trying to boot?
Ans: The most common reason for this error is when your PC is trying to boot from a hard drive
or flash drive that is not properly configured to be booted from; in other words, it's trying to boot
from a non-bootable source. This also would apply to media on an optical drive or floppy drive
that you're trying to boot from.
Other possible causes include corrupt and misconfigured files, hard drive and operating system
upgrade issues, corrupt hard drive sectors, an outdated BIOS, and damaged or loose IDE cables.
There are many causes to the error and some of the more common ones are that
Anyhow if you wish to fix the "NTLDR is missing" error then22) there are a couple of methods
at your disposal. Firstly if you still have your Windows Boot Disk, then you can use that to help
you repair the Error, you will simply have to insert the disc run the Recovery Console and enter
in a few commands which may cure the problem (Visit The Link at the bottom which contains
the exact procedure and commands to enter).
If you don't have the Windows CD or lost it then you could create your own NTLDR boot Disk
to get back into Windows and then Use windows to fix the boot files on the hard drive. It is a
fairly complicated and tedious procedure that requires a lot of trial and error. I would only
recommend it for advanced computer users who have considerable technical knowledge about
windows and system files. If you would like to give it a try conduct a search on Google "How to
create your own NTLDR boot Disk" and you should find a few tutorials that will guide you
through the entire process. Just remember nothing is guaranteed and you may not fix your
problem, also Unnecessary mishandling of the computer hardware or software could cause
serious data loss and make your computer unusable in the future.
The easiest and most effective way to fix the "NTLDR is Missing" error would be to obtain a
decent professional software that is specifically designed to cure this problem. These programs
will easily help you recover your missing Windows NTLDR File and restore your Computer
back to its normal state with the click of a few buttons. It is probably your only safe option if you
don't have a Windows CD and do not wish to re-format your entire hard drive, which you will
end up costing you all of your precious data.
In Windows 2003:- it’s .xls and in windows 2007:- it’s .xlsx file extension for excel file.
Ans: Disk Cleanup (cleanmgr.exe) is a computer maintenance utility used to free the disk
space on a computer's hard drive. The utility first searches and analyzes the hard drive for files
that are no longer of any use, and then removes the unnecessary files. There are a number of
different file categories that Disk Cleanup targets when performing the initial disk analysis: