CURRICULUM VITAE

RAVI KUMAR.T
Plot no-23, E-mail:RAVIKUMARTHAKURR@GMAIL.COM
Dwarakamainagar colony, Mobile no:9885058535,
Vanasthalipuram,
Hyderabad.
Pin: 500070

CAREER OBJECTIVE:

To be part of the dynamic, ever growing retail industry, where I can use
my extensive experience and also contribute for the growth of the
Organization strongly believe in giving my best what eve task responsibility
aligned to me and the rest will follow love to work with the people.

EXPERIENCE:

1 Presently working in PLANET-M RETAIL LTD. (Mobiles and Music) as

ASSISTANT STORE MANAGER JULY-2008.
2 Worked in Shopper’s stop from July 2006 to Feb 2008 As A Customer
Care Team Leader. which is India’s leading apparel shopping
departmental stores

PLANET-M: The Planet M, India's one of the biggest Mobiles, Music,

Entertainment and Lifestyle chain and a part of the 1500 crore Videocon
Retail Ltd. with more than 350 stores across 42 cities.

JOB PROFILE:

Customer issues: Assisting customers and responding to customer

complaints, requests, queries, and comments.
Sales issues: Finding new ways to improve sales, meet sales targets,
analyze figures, forecast volumes, and strategize.
HR issues: Training, supervising, motivating, and reviewing staff, as well as
resolving health, safety, and legal issues for the store.
Inventory issues: Maintaining stock levels, ensuring the quality of supplies,
and supervising the quantity, type, and scheduling of orders.
Display issues: Planning the layout and design of displays.
Coordination issues: Acting as a link between management and staff.
Specific skills:
• Business and financial sense
• The ability to deal with difficult customers
• The expertise to innovate
• The tact to enforce rules and regulations in the workplace
 • The motivation to get work done
• Familiarity with basic computer functions
• The capability to work under pressure for hours

JOB PROFILE:

• Leading a team of 5 customer care associate.

• Coordinating with the SM (STORE MANEGER) in store operations.
• Setting up processes /imitates plans to build for moments of magic,
avoid customer complaints & Grievances.
• Plano gram Communication - To ensure availability of updated and
approved Plano gram.

SHOPPER’S STOP: Associated with Shoppers Stop a group of K.Raheja, a

leading company in ‘Retailing’ spread across India. Designated as a
customer care TEAM LEADER for casual section.
Shopper Stop Ltd. is an India’s biggest departmental store with 22 stores
across India. Which cater to wide range of materials it have five major
departments Men’s formal, Casual, Ladies, Kids Home & Leathers and Non
Apparels.

JOB PROFILE:

• Leading a team of 5 customer care associate. Coordinating with the

ROM(RETAIL
MANEGER) in store operations.
• Setting up processes /imitates plans to build for moments of magic,
avoid customer complaints & Grievances.
• Plano gram Communication - To ensure availability of updated and
approved Plano gram.
• Understanding the Visual Merchandising plan and customer buying
process and translates the buying process of customers in to
“DELIGHTMENT”
• Making schedule and allocating manpower.
• To ensure all Customer Care Associates are trained in basic product
knowledge and guide fashion
• Continuously.
• Check new trends and benchmark competition.
Identification of pilfered categories and set up systems to reduce the
pilferage.
Achievements:
• Continuously BEST Cash Transaction Associate For two quarters in
Shoppers Stop Ltd.
• Selected as a visual-merchandising Representative for the unit.
• Selected as a HR Representative for the Department.
• Awarded as a Highest Enrolled of First Citizen Members in concept
 selling.
• Awarded as best customer care TEAM LEADER for a quarter.

STRENGTHS:
• Self-confidence.
• Superior Motivational Skills.
• Strong will to learn.

EDUCATIONAL QUALIFICATIONS:
• Bachelors of commerce from Osmania University, Hyderabad.
• Intermediate from RAJADHANI Jr.Colloge, Hyderabad.
• S.S.C from MOTHER TERESAS High School, Hyderabad.

KNOWLEDGE IN COMPUTER:
• Operating System: Win 98, XP.
• Tools, MS-Office (MS-Word, MS-Excel, MS- Power Point
• HTML, ..

Personal Information.

T.RAVI KUMAR
Passport no-G4272488.
D.O.B.01/07/1985.
Status. single.

(RAVI KUMAR.T)