Professional Documents
Culture Documents
Baggage Carts
AIRPORTS COUNCIL
INTERNATIONAL
Introduction
The report focuses on a specific topic, aiming to provide Airside baggage carts 6
a comprehensive picture of practices at participating
airports as well as to serve as the basis for further
discussions between ASQ participants.
The first aspect covered by the research relates to the The number of landside baggage carts varies widely
baggage carts located landside at the airport. This service among the participating airports, ranging from less than
is generally offered by airports and this section aims to 20 to over 450 baggage carts per million passengers.
highlight the main characteristics and features of the
various types of carts used by the participating airports. Airports with newer facilities and spare capacity tend
to have a high number of carts available. On the other
In order to compare the total number of baggage carts hand, airports which have a high proportion of connecting
in various airports, we have chosen to use as a unit passengers need less landside baggage trolleys.
the following ratio: “number of baggage carts for 1
million passengers per year”. This allows an immediate The average number of landside baggage carts at
comparison of all participating airports which is participating airports is 159 carts per million passengers.
independent from the airport size.
0
Number of baggage carts per million passengers
Three different pricing practices for the use of baggage Price benchmark
carts were identified:
Free of charge
Passengers can freely use the baggage carts. It
requires staff to collect the empty trolleys and bring
them back to the storage points.
Deposit
Carts are locked in specific locations and passengers
need to use a coin or a token to unlock a cart.
Passengers retrieve the coin/token when the cart is
returned to the storage point.
3%
9%
65%
Four major suppliers work with the majority of the airports Can the cart be used on the walkways?
and represent a market share of 71%. Yes No
19%
29%
62%
23%
21%
12%
Can the cart be used in the lifts? Does the cart have a breaking system?
Yes No Yes No
10%
44%
56%
90%
26%
4.5
4.0
3.5
3.0
2.0
1.5
1.0
Internally Managed Outsourced
0 10 20 30 40 50 60 70 80
Number of baggage carts per million passengers
In order to be able to compare the number of carts at The main hubs in Asia and airports who really focus on
airports of different sizes, we have chosen to use as their retail activities offer over 30 airside carts per 1
a unit the ratio “number of baggage carts for 1 million million passengers, whilst other airports in Europe and
passengers per year”. North America have a lower number of carts available.
AIRPORTS COUNCIL
INTERNATIONAL
© ACI 2008