BlackBerry Desktop Software

Release Notes
2.0.0 b64

About this product

The BlackBerry® Desktop Software works with BlackBerry devices to complete the following tasks:
> Add, update, or remove device applications and BlackBerry® Device Software
> Back up and restore your device data
> Synchronize your organizer data
> Synchronize your media

New features and enhancements

The new features and enhancements for the BlackBerry® Desktop Software 2.0.0 include the following items:

Switch devices Switch your existing BlackBerry device and transfer your data and settings to a new BlackBerry device.
Music Synchronize your music by artist and genre as well as by playlist.
Pictures and videos Synchronize and import pictures and videos.
An improved experience when synchronizing your music and loading software updates.
Wi-Fi® music sync With BlackBerry® 6 devices, you can use Wi-Fi music sync to download or remove songs and playlists from
your music library on your computer to your device. Your music is updated when you're within range of
your Wi-Fi connection for your computer or when you connect your device with a USB cable.
Device support Support for BlackBerry 6 devices.
Fixed issues
This section lists fixed and closed issues between the BlackBerry® Desktop Software 1.04. build 17 and the BlackBerry Desktop Software 2.0.0
build 64.

The encryption of BlackBerry device backups may have left the backup files vulnerable to a brute force password attempt by a malicious user
if the malicious user had access to the files. The updated version of the BlackBerry Desktop Software includes changes to the method used to
generate the encryption key that encrypts the BlackBerry device backup file. The BlackBerry Desktop Software 2.0 uses multiple iterations of
the method to generate the encryption key, to help improve resistance against brute force attacks on the encrypted backup file. (DT 908043)
If you tried to add BlackBerry® Device Software to a BlackBerry® Curve™ 9300 smartphone that didn't have any software, the BlackBerry
Desktop Software didn't recognize that device. (DT 1003299)
You received the following message when you tried to load a BlackBerry Desktop Software update that contained all languages on a device
with low flash memory space: Not enough memory space. (DT 1002254)
If you searched for "sync services" in the BlackBerry Desktop Software help, a topic might have appeared that wasn't valid for this release. (DT
705395)
Your reminder changed on your device when you changed the duration field on your computer and synced. (DT 695694)
Calendar entries were deleted in iCal when you synchronized selected calendars. (DT 695665)
Messages, tasks and memos were duplicated if there were Japanese entries. (DT 679283)
You received an error when you synchronized selected groups with no contacts. (DT 649922)
An updated reminder field was synchronized to iCal but not Microsoft® Entourage®. (DT 628792)
If your data failed to back up, BlackBerry Desktop Software might have had issues detecting your device. (DT 625455)
There was no warning when you change the default services ID for contacts and you sync again. (DT 604137)
You cannot use the Find feature in your device's MemoPad application after syncing with BlackBerry Desktop Software. (DT 543742)
A random reminder was synced to your device when multiple reminders are set up for the same entry in iCal. (DT 542649)
Your data was not restored after updating your device software if your device has content protection turned on. You receive the following
error message: " BlackBerry Desktop Software failed to update. You cannot update your device." (DT 530811)
If you canceled any of the following tasks - backing up, restoring, updating software - your content protected device was unable to connect to
BlackBerry Desktop Software. (DT 528846)
Duplication occurred after synchronizing with Apple Mail Notes after performing a Forget Device and then synchronizing again after
reconnecting the device. (DT 313238)
Known issues
This section lists known issues for the BlackBerry® Desktop Software 2.0.0 build 64.

Installation/Connection
After updating from the previous version of the BlackBerry Desktop Software, the phone number for the Apple Assistant in your contacts
switches fields but you didn't make that change. (DT 1012344)
If you connect a device with BlackBerry® Device Software 4.1 or lower, you don't receive a message that the device is unsupported. (DT 890537)
If you're connecting a new device, the BlackBerry Desktop Software becomes unresponsive if you quit the application with Command + Q or
the X button before the new device screen appears. (DT 754392)

Workaround: Perform a force quit and open the BlackBerry Desktop Software again.
When you uninstall the BlackBerry Desktop Software, you aren't prompted to restart your computer. (DT 711322)

Applications
When you try to add an application that is not compatible with your BlackBerry Device Software, you receive a message that the application
is corrupted. (DT 916309)
Your computer goes into sleep mode when loading applications and restoring data to your device fails. (DT 633954)

Workaround: Manually restore any missing databases to your device.

You receive the following error message when you try to update your device with a slow Internet connection: " BlackBerry Desktop Software
failed to validate your BlackBerry device update." ( DT 508239)

Backing up and restoring data

You don't receive any instructions on turning on mass storage mode when backing up your device. (DT 755328)

Workaround: Turn on mass storage mode (on your device, click Options > Memory and select Yes for Mass Storage Mode) and try again.
The BlackBerry Desktop Software is displaying the wrong message when a device with built-in media storage has mass storage mode set to
off: "Device does not have on-board device memory." (DT 711448)
You receive a "Restore data cancelled" message in the status bar even though the data from your media card and built-in media storage is
restored. (DT 647668)
You don't receive a warning message when a backup files isn't created because there isn't enough disk space; you receive a message that "The
selected backup file is either invalid or corrupt." (DT 614089)
You cannot complete an encrypted backup with a large amount of data in your built-in media storage. (DT 349826)
Workaround: Turn off encryption or delete some data from your built-in media storage.

Calendars
An error occurs when you sync an appointment recurring every year that was created on iCal, with an end date and multiple interval option.
(DT 849143)
When you add an occurrence of a recurring calendar entry on your mail client, and sync to the device, a conflict window appears. (DT 822068)
Calendar entries are duplicated in iCal after upgrading the BlackBerry Desktop Software to version 2.0 and synchronizing your data. (DT 812353)
If you update a recurring calendar entry to include an end date, the end date isn't updated on your device. (DT 807118)
In the Calendar section, after entering an invalid number for the date range and clicking Discard change from the error prompt, the invalid
number is still saved. (DT 795956)
Choosing to delete the data from your computer after clearing the data on your device and synchronizing with your computer doesn't delete
the data. (DT 766002)
A recurring appointment on the last day of February is synced to the device as the first Saturday in February. (DT 765973)
Changing an entry to a recurring entry on your calendar isn't synchronized to the device. (DT 762026)
Entries that are set to recur on "every last day of each month" or "every last day of a month every year" are not synchronized to your device.
(DT 761216)
Your appointment reminders are duplicated in iCal after selecting "Forget Device" before you synchronize. (DT 755258)
The URL field in iCal is deleted during when you synchronize for a second time and you have slow sync selected. (DT 624178)
If you delete entries on your device, they are added to your computer again after synchronizing your data instead of being deleted from your
computer. (DT 621260)
A conflict occurs when attempting to synchronize organizer data that has a different data format on your computer compared to your device.
(DT 621174)
Changing a non-key field that exists on your device and your computer triggers a conflict after refreshing your synchronization. (DT 620319)
Changing a key field that exists on your device and your computer results in duplicated entries after refreshing your synchronization. (DT 619494)
Monthly recurring entries created on the 31st day of the month don't synchronize for months that don't have 31 days. (DT 618214)
Recurring events that occur in the past are synced to device when synchronizing with "Future events only" selected. (DT 569719)
Recurring, all-day calendar appointments that were created before the first Sunday of November 2006 are pushed forward by 1 hour on your
device. (DT 569465)
You receive a sync error when adding or removing a BlackBerry Internet Service calendar for the first time after synchronizing. (DT 532306)
Only one all-day entry is synced to the device when creating monthly recurring, multiple all-day events. (DT 525554)
You receive sync errors if synchronizing the Meeting calendar category in iCal. (DT 519976)

Workaround: Sync all categories except for the Meeting calendar.

There might be problems synchronizing all-day events from your computer to your device if your device has a different time zone. After
synchronizing, the All Day Event check box isn't selected on your device and the start time isn't updated to the correct time. (DT 456610)
There is an extra entry on your device calendar when synchronizing a daily, all-day recurring event. (DT 431336)
Changing a single instance of an all-day recurring event creates a duplicate entry on your device. (DT 424576)
You don't receive a warning when a new calendar event from your device cannot be added to a deleted calendar. Calendar events are added
to a different calendar. (DT 382912)
In Microsoft® Entourage®, if you synchronize a meeting (with attendees) again without making any changes, the organizer name is added to
the attendee list with a status of "Accepted" using the safer sync option. (DT 356242)

Workaround: In BlackBerry Desktop Software, click Device Options and select the faster sync option.
Calendar entries turn into all-day events and end dates roll back by one day, if you synchronize an event again from 12:00AM to 12:00AM
using the safer sync option. (DT 355548)

Workaround: In BlackBerry Desktop Software, click Device Options and select the faster sync option.
If you change one entry from a recurring event from iCal, a duplicate entry is created on your device. (DT 355496)
iCal is always showing completed date as 2000-12-31, not the actual completed date, when synchronizing completed tasks from the device.
(DT 355486)
Reminder time reverts back to its original value after changing it on the device and syncing again with Entourage. (DT 122278)

Contacts
Deleting the last name of a contact doesn't sync to the device. (DT 797201)
Creating a new group on your device shows up as a contact on your mail client after you sync. (DT 760658)
If your computer is set to India Standard Time, your birthday and anniversary field show up one day behind after synchronizing to your computer.
(DT 711659)
If your computer is set to India Standard Time, a new occurrence of a daily recurring entry on your device is not synchronized to your computer.
(DT 711595)
When synchronizing the Address Book, you receive a "A sync error occurred. Please retry the sync." (DT 710257)
You receive the following error message when synchronizing your contacts: Address Book cannot be accessed for synchronization. (DT 639912)

Workaround: Complete the following steps:

1. Back up your device.
2. Clear the Address Book database.
3. Restore the Address Book database to the device.
4. Synchronize your data.
Contacts in subgroups are not synchronizing to the device. (DT 564383)
The "Home" email address label changes to "Work" after adding a contact's home email to your computer's address book, synchronizing it to
the device, changing it on the device, and synchronizing it again. (DT 541893)
Multiple home or work numbers for contacts aren't synced from Entourage to your device. If two home or work numbers are included for
contacts in Entourage, only one of them is synced. (DT 540616)
The third line under a contact's street address is deleted from the Apple Address Book after changing a field from your device and syncing
again. (DT 534211)
Your contact images are synchronizing to your device as different sizes depending on the quality of the source image, even though the source
image is large. (DT 445249)
You receive an error when synchronizing with BlackBerry Desktop Software after having synchronized with PocketMac without uninstalling
PocketMac. (DT 353972)

Workaround: Uninstall PocketMac and the BlackBerry Desktop Software and then reinstall BlackBerry Desktop Software.

Notes/Memos
The note entry that is synced from your device to Apple Mail Notes is getting deleted from Apple Mail Notes when you open and close the
note. (DT 473156)
Notes are duplicating on your device and your computer when synchronizing with Entourage and Apple Mail. (DT 396172)
Notes stored in Microsoft® Exchange are not synchronized to your device; only notes that are locally stored on your computer are synchronized.
(DT 361078)
An incorrect error message is displayed when attempting to sync with an application that doesn't exist on your device: "The [application]
database cannot be accessed for synchronization. For help resolving the issue, refer to KB19454 in the BlackBerry Desktop Software Knowledge
Base." (DT 358106)

Tasks
Deleting a single occurrence of a recurring task on a mail client duplicates the task on the device. (DT 831317)
If you delete a recurring task that is completed, and sync your data, it is duplicated on your device. (DT 762031)
A completed task is changed to uncompleted when synchronized to Entourage. (DT 759541)
A conflict appears when you synchronize your tasks after upgrading the BlackBerry Desktop Software version. (DT 709676)
The reminder field for a task is lost in Entourage and iCal when synchronizing after changing your data. (DT 627799)
Synchronizing a changed task from Entourage changes the time in the due date on your device. (DT 627751)
The time stamp in the due date for the device task becomes 12:00AM after changing fields in Entourage. (DT 358782)
The Category field in your device tasks is deleted after changing any field in your iCal or Entourage Tasks. (DT 358644)
When the value in the Status field in your device tasks is set to "In Progress," "Waiting," or "Deferred," the value in the Status field in your
device tasks is deleted and set to "Not Started" after modifying any field in your iCal Tasks. (DT 356655)

Music
If you rename the artist or genre in iTunes, the BlackBerry Desktop Software no longer recognizes it and the playlist is cleared. (DT 1020955)
If your media card is full, you can't sync the rest of your media files until you reduce your reserved storage space and sync again. (DT 1020938)

Workaround: Clear the All events check box, and then select it again. Try to sync your media files again.
Songs in the Discovered Tracks playlist aren't removed from the device if you clear the "Discovered tracks" playlist and sync. (DT 1016852)
You receive an incorrect warning message when you disconnect your device while synchronizing music and supported songs are listed as
"Unsupported". (DT 1011203)
Changing a song's genre isn't updated on the device when you sync again. (DT 799796)
 You receive an incorrect message why trying to sync your music to a device without a media card or built-in media storage: "This Blackberry
device requires write permissions on your media card to sync your media files." (DT 719636)
Some songs are still duplicated on your device with .mp4 file extensions and you don't receive a warning about duplicated songs. (DT 709681)
The storage bar shows the amount of music even when you receive the following message: Please insert a media card. (DT 662659)
Songs with long names are cut off in the progress bar when you synchronize your music. (DT 658632)
Partial music files are not deleted when a device is disconnected during synchronization and the partial music file is duplicated during the next
synchronization. (DT 570554)

Pictures
Previously synced pictures are imported into iPhoto again, if you select the Include previously imported media check box. (DT 1016736)
If you optimize your pictures to sync to your device, the time stamp is changed. (DT 805107)

Videos
Sizes for video files aren't calculated accurately and might prevent larger videos from being synchronized. (DT 1027100)
When importing media, it looks like unsupported videos are available to import but they aren't supported in iPhoto. (DT 1025486)
From the Videos section, you receive a message to "Please open iTunes before you synchronize your videos" when it should tell you what
version of iTunes is required. (DT 762617)

Wi-Fi music sync

When you clear your "Tracks on the device" playlist is cleared using the Music section in the BlackBerry Desktop Software, the playlist is still
cached on your computer when it should be removed from your device and remain cleared in the BlackBerry Desktop Software. (DT 1030773)
After connecting your device with a USB cable and downloading some music, ongoing activity is still being shown in the Wi-Fi® music sync
status. (DT 1003216)
The activity icon for Wi-Fi music sync doesn't stop spinning after the download is complete. (DT 893330)
Your music library is updated without warning if your device previously used Wi-Fi music sync on another computer and your music on your
device is overwritten. (DT 880013)

System requirements: BlackBerry Desktop Software

Computer and software > Mac OS 10.5.7 or later

> iTunes 7.7.1 or later for music synchronization
> iPhoto '08 or later to import your pictures and videos
> An active Internet connection
BlackBerry® devices > BlackBerry® Device Software 4.2 or later and a media card or built-in media storage
 > For the Wi-Fi® music sync feature, BlackBerry® 6

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