Control Plan for Critical Process 2: Timesheets

Critical to Quality Issue: Timesheets Submitted to PMS

Revision Number 1 Date 12/1/2007
Organization Office of Information & Technology

A. Critical to Quality Characteristics to Reduce Defects

A.1 Timesheets are submitted and approved by Project Managers every pay cycle
A.2
A.3
A.4
A.5

B. Control Chart Process

B.1 What type of control charts will be used?
B.2 Chart control process champion is:
B.3 Where are the charts located at?
B.4 What measurement method will be used?
B.5 What is the control target?
Simple Trend Chart
Project Management Office (PMO)
Sherry Minzer - PMO
Count and plot number of defects
90% of timesheets are entered and approved

C. Readiness for Control Charting

C.1 Has a measurement study been conducted? Yes - Attribute Measurement System Analysis
C.2 What is the current defect rate? 21% overall based on samples of prior months data
C.3 Does the control process have a reaction plan? Yes - see next tab in this workbook
C.4 Is the process currently stable? No - project solutions just now getting implemented

D. Sample Plan
D.1 Is there a documented sample plan in place? Yes
D.2 What is the frequency of sampling? Bi Monthly
D.3 What is the sample size? 35
D.4 Who will take the samples? PMO
D.5 Where are the sample results located at? Sherry Minzer - PMO
bmitted to PMS

d approved

m Analysis
prior months data

ng implemented
 Reaction Plan for Critical Process 2: Timesheets
Critical to Quality Issue: Timesheets Submitted to PMS
Revision Number 1 Date 12/1/2007
Organization Office of Information & Technology

In the event that the Control Chart indicates an out-of-control condition, follow this plan of attack to address the condition:

Bi Monthly Timesheets
are entered into
Project Management
System (PMS)

Does the sample meet Process is under control.

the control target of Consider calculating process
90%? Yes capability and setting a
new target and sample.

No

Identify the project id,

the employees, and the
pay period for all defects.

Is the defect due to Is the employee setup

the Manager not and trained for entering
approving the timesheet? No timesheets into PMS?

Yes No

Make sure the Manager Have the employee

understands how to complete PMS setup
approve and process forms and related
timesheets. Followup training. Followup with
in next pay cycle. employee when done.
Resample these defects
to make sure the
proposed solutions are
implemented.
d to PMS

ddress the condition:

Make sure the Manager is

aware of the approval process
within PMS and notify the
Yes Manager of all missed employees