Professional Documents
Culture Documents
2008
Corporate Social Responsibility Report
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CONTENTS
Responsibility
Taking social responsibility P. 8-11
Protection of
Economic sustainability P. 16-17
the Environment
Glossary P. 27
Innovation
Ethics
Conception : Creapress BBDO - Réalisation : Agence KREACTUA - Rédaction et communication : Anne Painset, Bruno Deman
Coordination : DELPHIS : Pauline Dumontier, Julie Savary - Crédits photos : Richard Baron, Nicolas Clayssen, Habitat 62/59 Picardie,
Mairies de : Grande-Synthe, Friville Escabortin, Loos en Gohelle, Université de Valenciennes - Illustration : Picotto - Papier recyclé 100%
EDITORIAL
2/3
We are delighted to offer you our second
Accoun- report on Social and Environmental
tability Responsibility. In our previous publication
we provided a statement of our practices and
set out the strategic direction. Today,
our activities are concrete and measurable and the efforts are noticeable. Echoing the
enthusiasm with which you greeted our first report, we are certain of the relevance of
the choices made by us and our stakeholders. Recent events and the international
Performance context of the financial crisis have rendered greater importance to responsible
general behaviour for all companies.
We hope that the following pages will demonstrate to you our commitment to limiting
our ecological footprint, diversifying our products and services, ensuring a good economic
and social performance and, especially, our capacity for innovation. SER represents a
new skill and restores Meaning to companies.
Social
Mission Following a first year of experimentation, our challenge is to move on from general
interest to demonstrating SER through internal and external practices which exceed
regulatory requirements. Two lines of thought underlie the SER project: responding
to general changes in our environment and structuring methods of internal organisation
to ensure that activities are led in a sustainable manner.
As proof of the success of our transition to the SER process, HABITAT 62/59 PICARDIE
Respect won the 2008 Quality and Performance Prize (Prix Qualité et Performance 2008).
This distinction rewards the company for its remarkable performances in terms of
sustainable development. Open to all public and private sectors of activity, this
competition is based on a method of evaluation which bases its appraisal of candidates
on the degree of satisfaction of all its stakeholders. Thus economic and extra-economic
performance are appraised according to the way in which they advance practice.
We are proud to share with our partners this regional award which places us
on the road to excellence.
Happy reading.
p i c o t t o
TO ACT AS A REFERENCE
FOR SOCIAL AND
6/7
In this context, and in order to contribute to a resolution of the housing crisis, we intend
to structure our development around the following strategies:
OUR STRATEGY
The eco-district, a solution for the future
An eco-district is an urban area designed to respect the
environment and to deal with economic dimensions and
social aspects of the lives of the inhabitants.
Distribution of production
by categories of residences Affordability ratio
Increase in rentals of new households
87,15%
85,33% 86,06%
3,13%
23,71% 23,86%
22,89%
1,38%
1,19%
9,33% 9,35%
5,33% 5,87% 8,07% 3,50%
2007
2008
Accessibility to
housing to disabled Promotion of
and old people the social balance
8/9
On 31 December 2008, 232 units of accommodation had (specific accommodation) and COPRONORD (protected low-
been adapted. Each request logged is analysed within a cost housing purchase). Products are tailored to all stages of
specific timeframe with the aim of carrying out the works life. A balance between housing in blocks of flats and
within six months from the receipt of the request by the individual accommodation is also maintained as
client. The application is accepted with evidence. opportunities are sought.
TESTIMONIAL
David LEFEVRE,
Mayor of Friville Escarbotin
Friville Escarbotin is a town of 4653 inhabitants located in the Somme department. Its industrial wasteland represents
a significant area on the town scale and offers plenty of opportunities in their rehabilitation.
“In the development of the town, it seems clear to promote diversity in term of habitat. The shortage of “rent controlled” housing is
obviously felt but they should not be developed to the detriment of individual building or private rentals. Our objective is to reach 15%
of social housing by 10 years. This action is intended to limit the inflation of land costs that should mechanically help to limit rent
increase and to meet a growing demand for building land.
In partnership with Habitat 50/62 Picardie, we have a project to build rental apartment building located in the heart of the city. This
program should be ready within one year and naturally fits into a desire for integration with the existing building. A second project is
still under consideration. Here also we opt for diversity since it would be expected in this program to find portion of vacant lands, to
facilitate home ownership, and to build rental apartment building.”
Grande Synthe is in
the middle of great changes.
The Courghain, an ancient
district, is the subject of a large urban
renovation project.
What choices have been made?
‘We chose to carry out large-scale
demolition of 250 dwellings and fittings
which were not only dilapidated but which
were ill-suited to the needs of people today.
For the reconstruction, we gave preference
Urban to mainly low-income housing for rental
renewal and purchase, of various types:
residential flats, urban villas, townhouses,
some single family houses…
The aim of urban renewal is to transform dwellings within a All the dwellings and equipment
district to deal with social, urbanistic and architectural were constructed with respect for the
problems and to make a significant improvement to the environment in mind. The materials used
quality of housing available. To this end, HABITAT 62/59 are high quality and provide maximum
PICARDIE became involved in an exemplary operation in the insulation.
Courghain district in Grande Synthe. On this site, the design For specific examples, many dwellings
of dwellings made rehabilitation economically unrealistic and are fitted with solar panels and planted
the district was disqualified irreversibly. In partnership with terraces.’
the town of Grande Synthe, financial efforts were made in
order to make this living area attractive once again.
This is also an example of exemplary demolition through the
selective collection and reuse of 12,000 tonnes of wood,
plaster, plastic and asbestos. The social dimension was
favoured by the inclusion of the poorest members of the
population: 945 work hours were occupied in application of
the charter signed by the partners.
Eventually, the Courghain district will comprise 266 energy
efficient dwellings in place of the 255 destroyed.
New program with Grande-Synthe
Our policy of
charge and rent Objectives
10/11
voluntarily placed at a level of rent tailored to the social commitments, we give preference to
situations encountered. the social treatment of debts through
Rents applied through the new programmes are also the Social Commission whose aim
is mediation before any legal steps
monitored: while in the majority of cases the maximum rent
are taken.
is applied from first occupancy to maintain the financial
balance approved when the programme was set up, the Moreover, the results in terms of
ceiling for rents for low-income housing is 20% more than regularisation of rental charges are
the rent for council flats. evidence of optimum treatment.
Regarding rental charges, adjustments are made to
instalments invoiced to ensure accurate billing. Significant Our 2009 objectives
improvement works to accommodation are carried out with • To consolidate our social approach
the aim of reducing energy costs. to recovery
Development of social links Celebrating blocks of flats’ events promoting friendship between
neighbours through local activities by caretakers 2006 2007 2008
Training afternoon in kite flying for tenants’ children YES YES YES
Decorated balcony/drawings/artistic creations competitions
12/13
boilers, improved insulation, installation of time switches in
communal areas, and low energy bulbs, HABITAT 62/59 Purchase of Equilibre+ certificates
PICARDIE aims to change behaviours by providing to support the production of
information on money-saving activities. environmentally-friendly electricity.
By purchasing Equilibre+ certificates,
HABITAT 62/59 PICARDIE works for
OUR PERFORMANCE sustainable development in two ways:
Over one million Euros were invested in 2008 to improve the for one unit purchased, EDF pays
energy performance of existing property. An exemplary 1.7 Euros back to the CISEL project,
operation to rehabilitate 73 dwellings in Cité Jardin in Seclin allowing for the development of
with the production of renewable energy (installation of solar photovoltaic technology and injects into
panels) must be highlighted. All new dwellings receive the network 1 MWh of electricity
QUALITEL certification attesting to technical performance produced from renewable sources.
with regard to acoustic comfort, warmth and energy Annual contribution from HABITAT
performance, in addition to regulations. Some operations are 62/59 PICARDIE is around 3,000 Euros.
also labelled “Habitat and Environment” guaranteeing the Equilibre+ certificates are the subject
preservation of the environment from design to launch into of certification by an independent body
use of the dwelling. auditing and attesting to adherence
to the contractual clauses between
HABITAT 62/59 PICARDIE and EDF.
Objectives
14/15
comfort.
To respect our 2009 environmental
ISO 9001 certification is a guarantee of management programme which sets
confidence for our clients. targets to be achieved for each element of
the environmental policy, in particular:
• by continuing our efforts to recover and
reduce waste
• by committing to energy efficiency in
OUR PERFORMANCE our functional sites
83,5% of tenants state that they are satisfied by their • by making responsible investments
living environment. This result is borne out by improvements in the existing property portfolio
designed to give better control over charges invoiced. Actions (replacement of boilers, joinery and
representing responsible investments by HABITAT 62/59 insulation)
PICARDIE include: • by using our eco-products system of
reference for all our purchases
• The installation of water-saving equipment (potential
saving of 30%) for all new builds and for replacement of • by conserving water resources
(quantity consumed)
toilets
• Checking for water leaks when a new client arrives • by making innovations in new builds
• Individual water metering to guarantee housing of a higher quality
• Improvement of green spaces than provided for by regulations
• Adaptation of buildings for old age and disability
Shareholders 16 k€
Tax authorities 26 k€
INTERVIEW
Objectives
Patrice COQUISART,
Director of Management Our priorities
16/17
the equivalent of 20 tonnes CO2 per year. • To formalise environmental objectives
Service charges will reduce by at least 30%. with our suppliers through contracts
This is a first in France in occupied
low-income housing.'
Mechanisms to evaluate supplier performance
Day-to-day maintenance providers Service providers Contractors
(minor repairs) (heating, plumbing and ventilation)
• A T card to evaluate performance sent to • Complaints by clients Design phase out of 16 points
client for each order • Analysis of reasons for complaints Three evaluation criteria :
• Seven elements to measure quality - Quality - adherence to timeframe
- adherence to date of meeting - failure to adhere to meeting time - conformity with quality requirements
- adherence for timeframe for action - failure to answer phone - conformity with environmental
- quality of work carried out - on order piece targets
- total work carried out Execution phase out of 22 points
- cleanness of premises after works Three evaluation criteria :
- removal of old materials - monitoring works
recommendation - management of reserves
- administrative completion
SUPPLIER OBJECTIVE : SUPPLIER OBJECTIVE : OBJECTIVE – 19 points minimum
Minimum 85% satisfied clients complaint rate below 10%
Résultats 2008
• 20,980 T cards sent / 4,362 T cards • 802 complaints recorded • 21 sites evaluated
returned • Complaint rate between 2.48 • Nine suppliers being monitored
• Average recommendation rate : 92% and 18.6% • Meeting to raise awareness among
• Five suppliers have to respect quality • Two suppliers have to respect all contractors
improvement plan quality improvement plan
Effectiveness
and transparency
of the functioning
18/19
of activities resides in a system of management through ISO
changes to improve our performance
9001 certified processes. The Supervisory Board carries out
quarterly examinations as part of its monitoring role. • To evaluate regularly our strategic
roadmap, adjusting if necessary
OUR PERFORMANCE
2008 internal control report containing checks intended to
guarantee reasonable assurance of risk control Our commitments
System of internal audits by auditors receiving regular • To guarantee ethics in the functioning
training of decision-making processes
Two Board reviews in 2008 allowing the evaluation of results
according to the objectives set, an appraisal to be made of • To set up documents defining
the effectiveness of activities and action for continuous the roles and responsibilities
improvement to be prioritised. of administrators
Steering of processes promoting transversal management
activities.
- political environment
- tenant representative
- other shareholders
▲
Supervisory elects
3 members
Communities Board three Tenants
▲
name
(18 members maximum) representatives
name name
name
Diagram of method ▲
Social
Management Commission
committee
Prevention of the unpaid ones
Operational decisions
Continuous
improvement in
working conditions
OUR STRATEGY
HABITAT 62/59 PICARDIE leads an ambitious voluntary
policy of training and development of the skills of all workers OUR STRATEGY
giving each the possibility of following a quality, motivating HABITAT 62/59 PICARDIE ensures the wellbeing of staff
career path. It is the desire of HABITAT 62/59 PICARDIE that through its attention to good working conditions. The main
skills be used, that changes in jobs be anticipated and that actions include training to improve ergonomics and prevent
staff be developed professionally on a continuous basis. any accidents at work, a smoking cessation programme, the
Training needs are evaluated and career plans identified use of maintenance products which are not harmful to the
during an annual discussion between the colleague and the health of staff, the provision of a fitness suite, a sauna and
manager. Staff improvement is achieved through an an area for relaxation. The headquarters, constructed to High
evaluation of their potential, coaching, validation of skills Environmental Quality standards, represents a healthy
gained through experience, etc. In agreement with the
corporate culture, staff assume responsibility for themselves
through the transmission of the necessary information and
skills.
OUR PERFORMANCE
Since 2004, the training budget has increased. In 2008, it
represented 126,000 Euros including 28,000 Euros
earmarked for the creation of the Individual Right to Training.
171 employees benefited from professional training
corresponding to the development of individual tailored
skills. One employee created a file for Validation of
Experience Gained.
working environment. An environmentally friendly culture is improvements which could be made to contribute to
transmitted to staff through regular actions to raise increased operational effectiveness. Consultation and
awareness and effects changes in practices in certain posts: sharing in decision-making processes is not restricted to day-
buyers, managers, caretakers, sales representatives, human to-day activities and also takes place when large changes are
resource managers, etc. made within the company. Thus each employee is a
Promotion of Objectives
equity and diversity
20/21
Our priorities
in jobs • To encourage and support staff in
taking responsibility for themselves
OUR STRATEGY and becoming involved
HABITAT 62/59 PICARDIE promotes the development of
long-term employment and gives great preference to • To maintain permanent dialogue
permanent contracts. Recruitment and internal promotion propitious to sharing good practice
are the subject of joint decisions between the Human
Resources department and the operational department
concerned. In addition to equity in recruitment, priority is Our commitments
given systematically to internal promotion. The policy of • To create a social barometer in 2009
centralised management of human resources allows for the • To pursue a school-company
systematic replacement of agency staff and building partnership
caretakers for any absence lasting more than one week. An
integration programme for replacement staff provides rapid • To ensure the development, assistance
familiarisation with the company and optimal adaptation to and training of staff
the post.
• To recognise the merits of individuals
and teams with regard to efforts made
and results obtained
OUR PERFORMANCE
Individual interviews mean that results achieved by the
employee compared with the objectives set may be
evaluated. Managers get each employee to reflect on
TÉMOIGNAGE
François VERHEYDE,
Director ITII-ISIV ENSIAME
University of Valenciennes
Mr Aerts Dominique, President of the Executive Board of HABITAT 62/59 PICARDIE, was chosen as patron of the 2008
Masters in Quality, Safety and Environment at the University of Valenciennes
What links should there be between the university and the company ?
‘The university needs the company and vice versa. Training students taking into account the needs of companies is
a priority for the university. It is, therefore, important that in our board of directors the representatives from the
professional world be proactive and that there be real, constructive dialogue always in the interest of the student and
his future in the professional world. Frameworks agreements that we have with some companies commit us mutually to
working together on a number of jointly defined objectives.’
22/23
NATIONALITY of households French 98 % 99 % 100 %
Foreign 2% 1% 0%
SOC 3.3 Proportion of tenants receiving housing benefit 57 % 57 % 57 %
SOC 4 ACTIVITIES FOR SOCIAL COHESION
Social cohesion programmes Inclusion/integration through housing YES YES YES
SOC 4.1 Integration through jobs/training NO NO YES
Development of social links between tenants and local residents YES YES YES
Payroll of local staff working for social cohesion 317 k€ 294 k€ 271 k€
SOC 4.2
% of total payroll 0,04 % 0,03 % 0,03 %
SOC 5 SOCIAL ASSISTANCE
SOC 5.1 Expenses devoted to social assistance (per unit of housing) - 18 € 15 €
SOC 6 ACCESS FOR DISABLED AND OLD PEOPLE
Proportion of accommodation designed or adapted specifically for old
SOC 6.1 * * *
or disabled people
SOC 7 PEACE OF MIND OF TENANTS
Policy of organisation to guarantee tenants’ peace of mind YES YES YES
SOC 7.1
% of tenants with peace of mind 90 % 90 % 88 %
SOC 8 CITY POLICY
SOC 8.1 Proportion of investments made over the year devoted to districts prioritised * 7,94 % 1,39 %
in city policy (construction, demolition, restoration, etc.)
¹ This is an increase in rents decided upon by the Board of Directors/Supervisory Board, unlikely to correspond to the actual increase
Greenhouse gas emissions Average 9kg équiv.CO2/m2/year 7kg équiv.CO2/m2/year 8kg équiv.CO2/m2/year
Median 6kg équiv.CO2/m2/year 5kg équiv.CO2/m2/year 4kg équiv.CO2/m2/year
ENV 2.2b Proportion of new accommodation supplied by renewable energy (fully or partially) 0% 18 % 4%
CO2 produced by company vehicles 114 tonnes 124 tonnes 130 tonnes
ENV 2.3
Total km travelled 1037744 km 1130370 km 1186000 km
Means of transport used by employees Private car * 85 % 86 %
for daily work-home journey Carpooling * 9% 9%
Bicycle * 0% 0%
Public transport * 5% 4%
On foot * 0% 0%
Other * 1% 1%
ENV 2.4
Daily distance travelled on Private car * 36 km/day 38 km/day
average per employee Carpooling * 62 km/day 61 km/day
Bicycle * 0 km/day 0 km/day
Public transport * 34 km/day 31 km/day
On foot * 0 km/day 0 km/day
Other * 12 km/day 12 km/day
ENV 3 WATER MANAGEMENT
ENV 3.1 Water consumption of property 0,95 m3/m2 0,88 m3/m2 *
Proportion of accommodation with water-saving equipment 3,21% 6,78 % 11,35 %
a system of rainwater recovery 0% 0% 0,16 %
ENV 3.2
Total theoretical savings achieved through the installation of water-saving 12275 m3 47056 m3 116033 m3
equipment and rain-water recovery
ENV 4 PLANNING AND LANDSCAPE
ENV 4.1 Expenses devoted to improvement of green spaces (per unit of accommodation) 0,66 € 1,57 € 1,19 €
ENV 5 ACTIONS TO RAISE AWARENESS
Activities to raise awareness and provide Tenants YES YES YES
ENV 5.1 training on the environment for: YES YES YES
Employees
Service providers YES YES YES
ENV 7 COMFORT AND HEALTH
Proportion of accommodation built using Sound insulation 100 % 98 % 98 %
ENV 7.1 methods exceeding current regulations Heat insulation 100 % 98 % 98 %
Ventilation 100 % 100 % 100 %
24/25
ECO 3 RESPONSIBLE PURCHASING
ECO 3.1 Responsible purchase practices NO NO NO
ECO 4 EQUITY TOWARDS SUPPLIERS
ECO 4.1 Mechanism for evaluation of suppliers in terms of quality and service provided YES YES YES
Rate of conformity with contractual payment period 95 % 91 % 94 %
ECO 4.2
Standard timeframe stated by organisation 45 days 45 days 45 days
GLOSSARY
26/27
APL : Personalised assistance for PLA : lAssisted rental loan arising from PLUS : Rental loan for low-income
housing allows recipients to reduce the Barre reform in 1977. Provided to people assists HLM bodies and mixed
their housing expenses by reducing loan combine assistance to infrastructure with public/private sector companies in
charges for new buyers and owner- assistance to people, it can assist 80% financing the creation of low-cost rental
occupiers, as well as rental charges for of households thanks to a resource homes in the context of social diversity.
tenants. The amount of APL depends on threshold 50% greater than the previous An agreement must be drawn up with
the family situation of the recipient, thresholds for ordinary low-rent the state and the recipient body: this sets
the amount of their income and their accommodation. In September 1999, the maximum rent for dwellings within
rental costs. the PLA was replaced by PLUS (rental the limit of a rent threshold modulated
loan for low incomes).. according to the type of accommodation
ESH : Company offering low-income and the geographical area; it gives
housing, a company specialising in PLAI : Rental assisted inclusion loan tenants the right to personalised
all types of accommodation. It builds, for families which may experience specific assistance to housing (APL).
manages and improves dwellings difficulties in integration and whose
designed for rent or ownership. It is resources do not exceed the thresholds. PLUS CD : Rental loan for low-
involved in development and urban income construction/demolition presents
planning on its own behalf or for a third PLH : Local housing plan. a similar profile to PLUS. It offers specific
party. It provides services in all aspects of provisions tailored to the operations
accommodation. It operates on an urban PLS : Low-income rental loan may of construction/demolition such as
level in the treatment of districts. At the finance acquisition or construction of the issues of rehousing.
end of 2006, 284 ESH managed around dwellings for rental as well as the
2 million units of low-cost housing and corresponding improvement works. PMR : This is a unit of accommodation
homed over 4.5 million people. The PLS does not give rise to a right for designed for a disabled person, PMR.
a state subsidy. However, it does give
HLM : Low-rent accommodation. the right to reduced-rate VAT and RSE : Corporate social responsibility.
exemption from tax on buildings for 25
HQE : French standard for High years. Landlords make an undertaking via TAUX DE VACANCE :
Quality Building Processes distinguishes an agreement signed with the state, This is called the rate of unoccupancy of
buildings which are comfortable, healthy whose duration is at least equal to a dwelling.
and provide greater respect for the duration of the part of the loan which
the environment. is not financing the land or property
charges, and cannot be lower than 15 years
MSA : Mutualité sociale agricole. or greater than 30 years. The minimum
amount for the loan is equal to 50% of
ORU : Urban renewal operation. the cost price of the operation. At the
most it can cover the total of the cost
PDH : Departmental housing plan. price, after deduction of subsidies.
HABITAT 62/59 PICARDIE S.A.
Société Anonyme d’HLM
avec Conseil de Surveillance et Directoire
www.habitat6259.fr
Adhérente à la Fédération Nationale
des Entreprises Sociales pour l’Habitat
DELPHIS
33 rue Saint-Augustin - 75002 Paris
www.delphis-asso.org
EURHO-GR
Pour un habitat responsable