Company history

The bank was started on 30 august 1994. A new private sector

Bank promoted by HOUSING DEVELOPMENT

CORPORATION LTD. (HDFC), a premier housing finance

Company. The bank is the first of its kind to receive an in –

Principle approval form the RBI for establishment of a bank in

The private sector. Certificate of commencement of business was

Received on 10th October 1994from RBI. The bank transacts

Both traditional commercial banking as well as investment

Banking. HDFC, the promoter of the bank has entered into an.

Agreement with national Westminster bank pc. And its

Subsidiaries for sub 20% of banking issued capital and providing

Technical assistance in relation to the banks proposed banking

business.

70 no. of equity shares issued to subscribers to the memorandum

And Articles of Association on 30th august 1994 .on the same date

50000000 equity shares were allocated to HDFC promoters.

1
50920000 shares were allocated to HDFC employee’s welfare

Trust an HDFC bank employee welfare trust on 22nd December

On 16-1-1995, 90, 79,930 no. of equity shares were allotted to

Jarring ton pet’s ltd. Another 400000000 equity shares were

Allocated on placement basis to

Newest group on 9-5-1995. 50000000 shares were

Allotted to the public on 9-5-1995. The bank opened

Its first branch in Ramon house at Church gate, Mumbai on

January 16th. The bank is on of the largest mobilises of retail

Deposited its network of 20 branches. Its credit deposits ratio

Was 53.8%. HDFC bank has launched its versova branch the

11th

Branch in Mumbai. HDFC bank has entered into strategic.

Alliance with 10 overseas banks. HDFC bank on October 14

Introduce ATMs that converse in a regional language. HDFC

Bank is all set to launch its debit card by April 1998. The HDFC

Bank is expending its ATM network to connect to America.

2
The bank well also provide phone banking facility in Bangalore

Information of company

HDFC are the first private bank in India. It’s started on 1994

10th October. HDFC bank takes over TIMES BANK,

CENTURIEN BANK OF PANJAB (CBOP) in 2008, CBOP

Having 3 banks CB, BOP, LORD KRISHANA BANK. Its

Affect from May 23 2008 u/c 44SA banking regulation acts

1949.

In a milestone transaction in India banking industry. Times bank

Ltd merged with HDFC bank limited from 26-2-2000. This was
the 1st merger of 2nd pvt bank in the new generation
private Sector banking.

Balance sheet of HDFC bank Rupes16300 core approximately.

HDFC India’s 2nd largest private bank and 3rd largest overall banks
in India.
The bank growth 40% every year. Its one of the biggest distributor
house for musical fund in India.
Employ working environment in bank placed in 10th
position 2nd in the banking industry after SBI.

3
PRODUCT SELLING BY HDFC BANK ARES:

1: saving bank account

2: current bank account
3: fixed deposit
4: asset:-
House lone
Personal loan
Lone against property
Loan against business
Lone against gold
Lone against security
Auto loan
5: trade forex
6: later of credit
7: bill of discount
8: gold saving
9: over draft faculties
10: third party product ( tpp)
11: RBI bonds
These are the main selling product by HDFC bank.

4
 HDFC GROUP COMPANEY ARE:-

1: HDFC ltd “parent company “it is known as HOUSING

DEVELOPMENT AND FUNDING COMPANEY LTD.

2: HDFC bank ltd

3: HDFC standard life

4: HDFC musical fund (Asset Management Company)

5: HDFC securities

6: HDFC ergo
HDFC bank having 3898 ATMS and 771 located Towns and Cites.

5
THE BORD OF DIRECTOR OF HDFC BANK

Mr Aditya Puri – Managing Director

Jadish Capoor –Part time Chairman

Renu Karnad - Director

Ashin Samanta - Director

Gutam Divan - Director

Paresh Sukthankar- Executive Director

Kaki Misty - Director

Arvind Paned - Director

Chader Mohan Vasudev – Director

Pandit Palande – Director

Harish Engineer – Executive Director

6
 AWARDS

1: For best adviser for musical fund and award by: CNIBN

2: Managing director Mr Aditya Puri was best business man

of the year 2009
3: Out look money NDTV Profit award 2009 best bank.

4: FORBES ASIA Fab 50 Company in Asia pacific

5: Global HR Excellence award ASIA PACIFIC

6: HRM congress excellence award Asia pacific

year 2007-08 2nd position 2nd best company

7
 INTRODUCTION
An origination weather business or industrial enterprise need for the

survival & growth money materials, machinery & man. The success

or failure of an organisation depends on an effective combination of

these factors of these however the management of human resources

is very important & challenging task. A company long term

advantages lies on human resources. The other advantages that arise

from its technology improvement. The opening of new markets and

lower materials employee cost but all these proved to be of short

run. Hence, there is an urgent need to understand the human factor,

which has significance in the modern organisation setting. These

consist of knowledge, skill, creativity & attitude of work

force of all the M, s namely Materials, Machine, and

Money & Motive power.

Human resources management have received tremendous attention

in resent years its role organisation has also undergone a substantial

changes, from personal Management to human resources

8
management, although approach seems to be as old wine in a

new bottle in its totality it emphases is not only a product

and productivity but on the quality of work life.

Human resources may be though as the total knowledge task,

creative ability, talent & aptitude of the people who form

organization workforce.

Human Resources Management is the planning, organisation,

directing & controlling of the procurement, development,

maintenance, specialization & separation of human resources so as

to accomplish individual group & social goals.

All the activity of any enterprise are initialled & determine by the

person, who make-up the institute plans offices, computer

automated equipment & all that make a Morden firm are productive

as by the human components is the central & most important

because all depends how well it is done or managed.

Censis Likert

9
A human resources needs to be utilization to maximum possible

extent in order to achieve organization in fact it is an economic

resources covering all human resources organized & unorganized

employees capability of employment working at all levels hence

human resources maintenance & manage them gain great impose.

The principle objective of any organisation is survival & that form

this all other objective flow. Thus if profit is needed for survival,

profit is an objective if survival depends on growth becomes an

objective. There the objective of a good personal function should be

completely supportive of the profitable growth of the enterprise of

which it is a part.

Peter Drucker

Effective management of manpower is the key to a successful

organisation since it is the factor responsible for reforming those

activities accomplishment of the organisation goals, the dynamic

nature of man poses challenges is an approach & a philosophy of

management which overcomes the dynamic & develops the

10
potential of the economics resulting in maximum satisfaction in

meeting some of day to my life’s contingencies & to meet the social

obligation of employees.

11
1.1 Introduction to the Topic

Welfare refers to a condition of living of an individual group in a

device & happy state of relationship with the whole economical &

social, ecological welfare means environment friendly existence,

ecological balance pollution resistance & proper sanitation.

Concept

The welfare as it suggest the many ides meanings & condition such

as state of well-being health, happiness, prosperity & the

development of House Resource. The concept of welfare can be

approach form various angles. Welfare has been described as a total

concept in order to establish the manpower with their work &

achievement of the organizational objective.

Thus the man power is a vital ingredient for the success of an

organisation. Making task of good employee welfare system in an

12
organisation & resources utilized of personal management. The

employee who joined the organisation today has different value &

Norms. There expectations are different & they are more competent

& more informed that the employee were in the past.

While human resources can be great asset to the organisation. They

because problem if the organisation is not able to manage there

properly

Amenities will meet employee operation & leads to satisfaction they

are the mirror which reflect the employee satisfaction.

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Amenities include
• Salaries

• Bonus

• Medical facility

• Canteen facility

• Leave travel concession

• Education facility for employees & there children

• Hospital facility

• Loan &advance facility

• Transportation

Definition

The term employee welfare is one which lends itself to various

interpretations and does not always have the same significance in all

countries. Another popular view is that, Employee Welfare, as

scientific study program is one that promotes the well being the

works.

14
The oxford dictionary defines employee welfare as Efforts to

make life worth living for work.

The encyclopaedia of social science defines Employee welfare

as the voluntary of the employee to satisfy within

the existing industrial system, working and

sometimes living and cultural condition of the

employees beyond what is required by law, the

customs of the industry and the condition of

market.

15
Aim of Employee welfare

Form humanitarian point of view employee should be provided

certain facilities & amenities of life from economic point of view.

It is very essential as it improve the living & working condition

of employee & also increase productivity.

Welfare approach of the management motivates the work force to

contribute to the corporate objective. The welfare services are

such services, facilities & amenities which may be establish in or

in the vicinity of undertaking to enables the person employed in

the term to perform their work in the healthy & congenial

surrounding &provide with amenities to conductive to good

health & high morals. Welfare work can be defined as the effort

of the employee to establish with in the existing industrial

system, working & sometime living and cultural condition of the

country & the condition of the environment.

16
The propose of providing welfare amenities is to faculties the

development of the total personality of the working class by

providing facilities physical, mental, psychological, cultural &

social, economic, moral & intellectual development. It includes

all activities & facilities including social security medical aid,

working & living condition, other facilities.

17
 1.1 BACKGROUND OF STUDY

Until 1990s employer- employee relationship is that of master and

servant. In past during feudal period, the welfare of employee was at

the mercy of employers. Employee comprise of all human efforts of

body and mind, which is exchange for a consideration in terms of

cash or kind or both. Welfare is a board concept, referring to

condition of living of individual or group in a desirable and happy

state of relationship with the whole environment.

Employee welfare is one of the key and essential elements,

which should be carefully handled, form the management point of

view. There is a need to prove a high stating to the workshop

employee.

The organisation should treat the inner employee as inner customer;

it should pay the same attention what they give to the outer

customer. Megregor – Advocate management by self control,

18
partly as a form of management by objective, but more important, as

a strategy for managing people which affect the whole business.

Basically resources are three types

• Human ware

• Orgoware

• Inforware

Workers, supervisors, manager, and the employee directly in

organisation form HUMAN WARE. Materials, machine,

infrastructure and organisation tighter for ORGO WARE Info ware

cover knowledge skill technology, etc…..

Human ware becomes most important of all, because it has a dual

role to play. As employee human being indirectly influence the

effective utilization of orgo ware as being responsible for there

manipulation. Info ware again depends on human beings because

knowledge and skill are acquired assimilated, improved and applied

by human being thus even when maintaining a separate entity; all

other resources are being influenced by there single resources the

human ware.

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Welfare means environment, economical and social welfare. In

environmental welfare includes friendly existence, ecological

pollution free existence and proper satiation. Social welfare is the

prevention of discrimination based on caste, creed, sex, and

establishment of equity and fairness ensuring safety, health and

social security. The economic welfare means increasing individual

efficiency.

Efficiency of the work force is directly and indirectly linked with

the conditions and environment under which they are required to

work. Even the most sincere employee cannot contribute his best, if

he is uncomfortable in his work place. On the contrary, his

productivity is bond to increase when he work place. On the

country, his productivity is boned to increase when he is

comfortable at the work place and he is conscious of the welfare

amenities. If he is forced to work in inadequate light condition or

polluted air- condition, his output potentiality declines. Overheating

of the environments is worse than under-heating, although both are

20
expensive in terms of decline in output, since respiratory ailments

would be caused by both the conditions. Distraction and fatigue,

which can be cause of output decline, are also characteristics of the

workforce affect productivity. Adequate floor space, lighting,

cleanness, heat and ventilation, toilet, drinking water, restroom,

meal break, medical aid facilities, holidays and weekly off,

recreation, workers educational facilities, etc. contribute to the

welfare position of the workers substantially, affecting the

productive.

Further there are 3 dimensions of concepts of welfare total, social

and relative. The total concept of welfare is the achievement of a

desirable state of existence involving physical, mental and

emotional well being. The social concept of welfare involves the

well being of an individual and the harmonious relationship. He

establishes with his primary group there family, the working group,

his colleagues, superiors and subordinates and with his social group

consisting of communication and society at large welfare is a

21
relative terms relative to time, place and person. The is called the

relative of welfare.

Employee welfare is dynamic and flexible it varies with time it also

varies form place to place industry to industry, country to country, it

also varies between individuals and groups within the establishment,

industry or country.

1.2 Statement of the Problem

A study of “Employee Welfare” in HDFC bank limited which

consists of 43000 employees. Welfare measures are undertaken by

the company in the large scale. So this study tries spread light

whether measures provided by the company are sufficient or not and

whether they are effective or efficient.

This survey conducted by selecting 30 employees in a branch. As

the topic employee welfare is becoming more and more sensitive

there is need to understand the future emerging trend in welfare

measures as people of western and Japanese companies adopt in

22
there operations. So in order to know this, a detailed study of

available measures is sufficient to increase the productivity.

1.3 Need & Important of study:

1) Need of this studies is to understand the practical aspects in

implementing the act, rules and policies concerning employee

welfare measures in HDFC bank in R.T nagar branch

2) In addition to the statutory measures, policies, of the company

are reflected in the non-statutory employee welfare measures.

This study is aimed at understanding non- statutory measures as

well as its impact on the employee.

3) The study highlights the relationship between productivity and

employee welfare measures.

4) Employee welfare has become an essential part of industry

because of the very nature of the industrial system the approach

to their problem of movement differs form country to country

according to degree of development in particular country.

5) Rising price and cost of living has brought about increase

demand for provision of extra benefits to the employee.

23
Importance of the study

• As employee are important aspects for the organisation

employee’s welfare is equally important. Hence the

studies take great significance.

• To know the amount of responsibility the organisation

takes in providing the welfare measures.

• As there is an up graduation of technology of operation in

industries, it is essentials to know about welfare measures

accordingly.

• Is to find the relationship between the employer &

employee.

1.4 Limitation of study:

• The sample size available was not sufficient to know the

required information.

24
 • Some of employees in the organisation were reluctant to share

there opinion freely regarding the measures.

• This is just a cream of studies of employee welfare measures.

Principles of employee welfare

• Principle of adequacy of salary.

• Principle of social responsibility of industry.

• Principle of efficiency.

• Principle of totality of welfare.

• Principle of integration & co-ordination.

• Principle of responsibility.

• Principle of timeliness.

Objectives

• To analyses the welfare faculties provided by

company to the employee.

• To analyses the effectiveness of employee welfare

towards productivity.

25
 • To identify the problem of employee facing in the

organisation.

• To find out the reason regarding the problem.

• To give suggestion.

REVIEW OF LITERATURE

PURPOSE:

The purpose of this project is to make a prognosis about how the

implementation of employee welfare measure affect employee in

HDFC bank in R.T Nagar Bangalore. The study covers the finger

aspects and advantages of employee welfare measures and its

various implications in the modern industrial scenario.

This research work on completion is expected to be of immense help

to the organisation in strengthening the management employee

relationship and in implementing new policies and when required

with out causing major imbalances & disturbances in the

26
organisation. This is also expected to bring about overall efficiency

in a systematic way.

Welfare can be observed experienced and enjoyed but its

effectiveness may be more difficult to measure, in the world human

resources management there are remuneration system, succession

plans, appraisal technique & communication strategy , but where are

the welfare system , plans technique or strategies. Some

organization believes that so long as provide equitable pay first rate

working condition the rest is up to the individual employee.

As the first chapter tells sufficient about the importance of employee

welfare measures in an organisation in accordance to this concept if

the dissertation spreads light any research on employee welfare

Measures unutilized by the employee it is sufficient and also the

subject.

27
REFERENCE

The dissertation has been carried on an also with the help of internet

& questionnaires the process is carried.

The website of HDFC bank namely www.hdfcbank.com

provides the profile of the organisation that states the difference

production sections where employees are employed.

The project study may have some limitations both in the

presentation of data, its interpretation and the methodology used by

the researcher. Though the sample is imitated every effort has been

made to ensure that it is fairly representative of the whole

28
organisation. And to offset these limitations extensive studies have

been made. The interaction was not only with the

respondent but also a cross question of the employee.

There were also extensive discussion with various

officers at various levels and have gained through

insight into various aspect of welfare measures.

The review of literature has given me deep knowledge of the

welfare polices, programme & measures to be implemented in a

proactive organisation. The book on relations was the

yardstick to estimate the employee employer

relation in the industry.

CONCLUSION:

As the employee are the centres of the effectiveness in an

organisation in order to perform the operation effectively and

efficiently. So study about this subject is a greater pleasure and there

are various research going on presently and future to come.

29
 METHODOLOGY

TYPES OF RESEARCH:

This is describe study that aims at studying the procedure of

employee welfare followed in HDFC bank in order to determine the

essential feature the study has been designed to collect the opinion ,

view & information about the welfare system & procedure form

managers & various employee of the organization.

SAMPLING TECHNIQUES:

Non problem approach is followed. According to convenience

judgement sampling technique are used to choose the respondent in

the research. A number of 30 employees are selected from the lower

30
level, middle level management, & top level management of HDFC

bank.

SAMPLE SIZE:

The sample size selected 30 where respondents include top-level,

middle level, lower level.

SAMPLING DESCRIPTION:

Sampling: A sampling is a group of elements such as people,

location selected form the population of elements that interests the

researcher.

In the present study employee are chosen on irrespective of there

income level as a sampling units.

Non probability approach where in respondents are selected forms

the population at large, according to convenience, judgements

sampling technique are used to choose the respondent in the

research. These were deciding on the basis of time available for the

research.

31
COLLECTION OF DATA:

For the purpose of filling of the objective of the study, these are the

method of study being adopted.

Primary Data

Primary data is been collected by administering questionnaire of 30

employee including lower, middle & top level management.

Secondary data

Has been collected by referring to some of the text book & past

studies conducted in similar areas of welfare measure in HDFC bank

are analysed for the purpose of study. Also through internet, news

paper, some of the relevant information is collected.

Design of study:

Research design:

The study was relevant to problem & the investigation stemmed

form the problem.

• The study covers the employee economical procedure.

• Basis design was modified the specific propose.

32
It includes various stages of dissertation completion.

Stage-1

In the beginning the researcher has acquired the knowledge through

studying various text books on human resources management and

various theoretical knowledge and collected information.

Stage-2

Framing of the questionnaire is after getting the relevant information

about the subject. The researcher in farming questionnaire has taken

into the consideration the suggestion form internal guide in the

organizational and the college guide.

An understanding of usual non-statutory welfare measures is done.

A general observation of working environment is made.

33
General interview of manager and employee are conducted.

Specific attention is given to find measures implemented above

statutory requirement.

Specific interview of those who are directly responsible for the

implementation of welfare measure is conducted.

For the purpose of filling of objective of the study, these are the

method of study being adopted.

Stage-4

Collecting of the questionnaire & tabulation of the questionnaire

given by the employee.

Stage-5

Applying the statistical tools:

The various statistical tools implemented are:

• Tabulation of Data

• Bar Graph

• Pie Chart

34
Statistical Tools used

Tabulation:

Tabulation of data is the simplest and most relevant devise for

summarizing data & presenting them in a meaningful faction in the

statistical table. A table is a systematic arrangement of statistical

data in columns & rows. Rows are horizontal arrangement where as

columns are vertical ones. The purpose of a table is to simplify the

presentation & to facilitate comparisons. The simplification results

form the clear cut & systematic arrangements which enable the

reader to quickly locate desired information comparison is

understand easily.

The classification & tabulations of data should not lead to believe

that these are to distinct processes in fact they go together

35
classification being the first steps in tabulation. Before the data are

put in tabular form they have to be classified i.e. the different items

have common characteristics must be brought together it only after

this step that the data are displayed under different column and rows

so that their relationship can be easily understood.

Types of table:

A simple table & complex table: in simple table only 1 characteristic

is show. Hence this type is called one way table one way table

complex table consists of 2 way table.

General purpose & special purpose or summary table it is for certain

purpose & also know as reference table.

One of the most common & appealing way in which statistical

result may be presented through diagrams & graph, evidence of this

can be found in news paper. Magazines , journals, advertisements,

etc. There is numerous ways which statistical data may be display

pictorially such as different types of diagrams, graph, and maps;

36
very often the problem is to choose best out of several methods that

may be available. This is difficulty task & required a great deal for

artistic talent & imagination on the part of the individual oragency

engaged in the preparation of diagram & graph it is not practicable

to discuss the possible form of chart here. An attempt is made in this

chapter to illustrate some of the major type of diagrams, graphs, &

may frequently used in presenting statistical data.

Bar chart:

In the Bar chart 2 or more sets of interrelated data are represent. The

technique of drawing such as diagram is the same as that of other

related charts. The only different is that explaining different variable

related to each other distinguish between the bar whenever a

comparison between to or more related variable is to be made Bar

diagram will fulfil this needs. Pie diagram are very popular to use in

practise to show percentage breakdown for example with of the

governments fund distribution.

Similarly through the pie diagram we can show how the

expenditures increased by an industry are divided under different

37
heads like raw materials, wages, salaries, marketing, sales &

distribution etc. this charts is so called because the entire graph is

like a pie.

38