Professional Documents
Culture Documents
INTRODUCTION
Faysal Bank started operations in Pakistan in 1987, first as a branch set-up of Faysal Islamic
Bank of Bahrain and then in 1995 as a locally incorporate Pakistani bank under the present
name of Faysal Bank Limited. On January 1, 2002, Al Faysal Investment Bank Limited,
another group entity in Pakistan, merged into Faysal Bank Limited which resulted in a larger,
stronger and much more versatile institution. In fact it has the highest share capital amongst
private banks in Pakistan and is amongst the largest in terms of equity. Faysal Bank Limited
is a full service banking institution offering consumer, corporate and investment banking
The Bank’s widespread and growing network of branches in the four provinces of the country
and Azad Kashmir, together with its corporate offices in major cities, provides timely and
differentiated services in an effective manner. The strength and stability of Faysal Bank
Limited is evident through the Credit Rating assigned by JCR-VIS Credit Rating Company
Limited of “AA” (Double A) for long to medium term and “A-1+” (A One Plus) for short
term.
The majority share holding of Faysal Bank Limited is held by Ithmaar Bank B.S.C an
investment bank listed in Bahrain. The remaining shareholders comprise of general public,
VISION
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MISSION
Group Information
Ithmaar Bank B.S.C. is licensed by the Central Bank of Bahrain and listed on the Bahrain
Stock Exchange (ITHMR). It has a paid-up capital of US$360 million, total equity of US$1.1
billion and is a full investment bank with its direct business covering the Middle East and
North Africa (MENA) region, as well as South Asia, Asia-Pacific and Europe. Besides
holding significant investments in the banking, financial services and real estate sectors in
different markets, the main activities of the Bank include underwriting (equity and other
financing, private banking, and advisory services covering project financing, investments,
The majority share holding of Faysal Bank Limited is owned by companies of the Dar Al
Maal Al Islami Trust (DMI) including Shamil Bank of Bahrain E.C. The remaining
shareholders comprise of the general public, NIT and other Pakistani institutions. The Bank’s
The Holy Quran outlines for Muslims a complete code of life for dealing individually or
collectively. This is future amplified by saying and practice of Holy Profit(May be upon him)
From these guidelines , an Islamic economic system can be elaborated upon, aimed at
creating a socially, economically and politically viable and just environment supporting the
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In this context all functions of the bank are performed in strict adherence to the principles of
Islamic Sharia’a. In order to ensure such conformity of Sharia’a, the Bank operations are
checked and monitored by its Religion Supervisory Board to whom the management reports
periodically. In case of new operations and activities prior approval of Religious Supervisory
The Religious Supervisory Board of the bank itself comprises eminent scholars of Islamic
Sharia’a from Bahrain, Egypt, Saudi Arabia, Turkey, and Pakistan possessing in-death
knowledge of the conditions in which the Bank operates. The Groups Religion Board,
composed also of many internationally renowned Islamic Scholars, provides advice from
Board of Directors
The members of the board are highly respected individuals who have substantial knowledge
and experience of corporate law and regulatory practices and running successful businesses,
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The day to day affairs of the bank are managed by professionally qualified and experienced
finance, business and banking professionals with substantial exposure in their respective
fields of specialization providing the bank with a fine blend of expertise in various
Management Information
Strategic Development
Risk Officer
FBL offers a wide range of banking products and services to public and private sector
These include:
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• Basic Banking Account
• Faysal Moavin
• Faysal Premium
• Faysal Izafa
• Mahfooz Sarmaya
Faysal Savings is specially designed to cater to the need of those who like to earn on their
hard earned savings. This account provides convenience for the account holders.
Faysal Sahulat
Faysal Sahulat is a transactional account specially designed for individuals and business
customers who seek instant access to their funds at any FBL branch in Pakistan.
Rozana Munafa Plus is a savings account in which profit is calculated on day end balance,
and is disbursed on a monthly basis. The customer gets benefited because it provides
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As per SBP prudential communicated via BPD circular No.30, Faysal Bank has introduced
the Basic Banking Account (BBA) to cater the needs of low income groups having the
following features.
Faysal Moavin is a Savings account made for genuine individual savers. Faysal Moavin
offers the perfect combination of savings account matched with the flexibility of a current
account.
Faysal Premium
Faysal Premium is a savings account specially designed for high value deposits with
Faysal Izafa
Faysal Bank realizes that every customer's financial needs are different. As a result, the
Faysal Izafa Term Deposit is designed to provide individuals and corporate customers an
innovative banking products and services. To provide convenience and value to customers
with foreign currency related needs, Faysal Bank's Mahfooz Sarmaya foreign currency
FCY Saving Plus is a new foreign currency savings account with attractive profit rates where
• Faysal Finance
Product Features
revised).
Eligibility Criteria
nominal rates.
Product Features
revised)
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In pre-agreed installment against approved
amount 4
Eligibility Criteria
Faysal Finance
Product Features
Eligibility Criteria
Maximum Financing Rs.500, 000/- (up to Rs.1M in secured cases –
Age: 21property).
residential years to 60 years (up to 65 years in
Repayment SEB/SEP).
Equal monthly installment.
CCM “B”&
Markup Rateothers 02 yearsinemployment
Fixed (Variable tenure required (1year
secured cases).
Residency Pakistaniemployment
/ NRPs. with current employer is
Collateral Liquid / Residential Property.
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Financing Margin 90% & 70% (for Liquid / Residential Property).
years (SEB).
• Corporate Financing
• SME Finance
• Trade Financing
• Investment Banking
• Agricultural Financing
• Cash Management
Corporate Financing
Faysal Bank Limited is fully geared to meet the changing economic challenges present in
Pakistan. FBL is ever striving to build meaningful relationships with its customers and
become partners in their growth and progress by acting as financial advisors and consultants
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as well as financiers. Its Corporate Finance Group extends both short and long term financing
Small and Medium Enterprise (SME) unit of the Bank is geared towards catering to the
banking requirements of small to medium businesses in a timely and therefore cost effective
manner. All the branches of Faysal Bank are equipped to speedily attend incoming financing
requests from SMEs. FBL helps its customers grow from strength to strength by acting as
Trade Financing
Faysal Bank has established a strong presence globally in Trade Financing through its
network, affiliates and correspondents. The Bank has conveniently maintained relationships
with major banks in the international financial market and continues to develop new ones
wherever needed. Its Trade Finance services include a full range of import, export and
guarantee products, thus offering tailor-made solution to fit the individual need of each
customer.
Faysal Bank's Treasury is one of the leading market makers in quoting competitive prices in
all major currencies and provides dynamic corporate and institutional marketing teams with
up-to-date market information. The bank’s cutting edge is the in-time advice and execution of
Faysal Bank's treasury team strives to satisfy the customer's financial needs in a timely and a
flawless manner. Faysal Bank has earned immaculate reputation in the field of Capital
Markets, which is quite evident from its track record and market share in this area.
Investment Banking
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With the ever-changing business environment in Pakistan, companies need expert partners
with a keen understanding of business to help achieve profit objectives. At Faysal Bank, the
leaders of businesses and institutions are offered, corporate advisory services and a wide
array of tools to help them accomplish their goals. The bank advises and facilitates the
arrangements amongst many others. Whether the customers require financing of a project or
managing of investments, it can guide them through the markets and tailor a solution to meet
Agricultural Financing
Faysal Bank offers specialized products for the agricultural sector. All of its branches located
in agricultural areas of Pakistan are equipped to help the local farmers improve their yield
and methods of farming by offering timely and affordable modes of financing to suit their
needs. To increase its outreach into agricultural regions of Pakistan, Faysal Bank has entered
into strategic partnership with the specialized entities engaged in the Agro related supplies
and services.
Cash Management
Faysal Bank's Cash Management department has emerged as one of the leading cash
companies, and mid-tier markets. Faysal Bank's role in these segments, span the entire
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primarily attributable to its focus on providing streamlined and customized solution that adds
Services
• Travellers Cheques
• Transfer of Funds
• Non-stop Banking
Combining the wide acceptability of a credit card and the thoughtful prudence of an ATM
card, Faysal Bank PocketMate is the most convenient way to carry cash. No more fear of
overspending. No more searching for the nearest ATM. PocketMate Visa Debit Card
provides customers with the freedom of world wide acceptability at over 27 million merchant
outlets as an ATM card operative at all ATMs in Pakistan plus at over 1 Million ATMs
Travelers Cheques
Customers can purchase American Express, US Dollar and Pound Sterling Travelers cheques
Transfer of Funds
Customers can deposit and withdraw cash from any branch of Faysal Bank, regardless of
which branch the account is in. Customers need only to carry their cheque book.
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Money Transfer through SWIFT and Western Union Service
Customers of Faysal Bank can now easily and speedily transfer funds in foreign currency
through the SWIFT system installed at the Bank. Customers who receive money transfers
from overseas through the Western Union service can now withdraw their funds through any
At Faysal Bank, customers are offered Safe Deposit Lockers in a pleasant and secure
environment. All lockers are discretely placed within the Bank’s professionally guarded
premises. Lockers are available in three different sizes to suit individual customer needs at
reasonable rentals. Faysal Bank also offers an added insurance feature with locker.
All branches of Faysal Bank remain open for business from 9 a.m. to 5 p.m. from Monday to
Thursday and Saturday. On Friday, the bank is open from 9 a.m. to 12.30 p.m. and then again
from 3 p.m. to 5 p.m. To suit customer needs, FBL has extended its banking hours on
Saturdays. Now customers can enjoy its consistent and quality service from 9 a.m. to 5 p.m.
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CHAPTER NO. 2
DEPARTMENTLIZATION
Operations Department
• Remittance
• Cash
• Account Opening
• Customer Service
Agri-Finance Department
This department provides agriculture loans to the formers at nominal rates with easy terms. It
includes short term financing for fertilizers, seeds, pesticides etc and long term financing for
This department supervises the loans either given or received in the form of deposits. It
administers the conditions imposed at the time of delivering of loan like security etc.
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Marketing Department
It peruse the customers to make business with the bank either in the form of deposits or by
applying for financing. Different tools and techniques of marketing are used such as making
contact personally with the customers, advertisement through television, news papers and on
the website.
This department provides loans to the ultimate consumer in the form of car leasing, house
financing and as well as personal loans. Besides this it also administers the loans already
given.
This department provides assistance to customers regarding foreign trade, such as it deals
with the international companies and provides goods and services required by customers. The
kind of assistance it provides includes letter of credit facility, guarantor and also helps in
foreign remittances.
CHAPTER No. 2
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WORK DURING INTERNSHIP
Departments, I served
These are:
• Clearing Department
• Account Opening
• Remittance
CLEARING
I started my internship in the clearing department where my supervisor was Madam Shabnam
Riaz. I spent 4 weeks in this department. During my stay in this department, my supervisor
told me the basics and the practical work involved in cheque clearing and cheques received
I would like to start from cheque clearing. The major things involved in this context are to be
discussed here.
Types of Clearing
• Inward clearing
• Outward clearing
The clearing facility is provided by the state bank of Pakistan for offsetting of cross
obligations between the different banks. The facility is now handed over to NIFT abbreviated
as National Institutional Facilitation Technologies Pvt. Limited. I will discus both clearing
through SBP and through NIFT and their roles after discussing inward and outward clearing.
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Inward Clearing
Inward clearing is where the FBL customer draws cheque in the favor of a non- FBL
customer. The inward clearing process decreases the deposits of the bank.
Before Centralization
Before the centralization of the inward clearing process, the cheques of different banks drawn
on FBL branches were received at the concerned branches along with the schedule of other
banks. The NIFT riders used to give cheques to the branches. The respective branch used to
make jotting of cheques and schedule of banks separately. Both jottings must tally. The
posting of cheques in the system was also done at the branch level.
If for any reason, a cheque received in inward clearing is not honored, it was returned with
the memo showing the reason for not passing the cheque. The cheques returned were entered
After Centralization
In FBL, inward clearing is now centralized and the CPU (Central Processing Unit) at the Mall
does all the inward clearing like verification of cheques, stamping and posting etc. In case of
any difficulty, the CPU sends faxes to the respective FBL branches regarding the
confirmation of client and also the signature verification of the client. The branches then
reply to the faxes after necessary verification and fax them back if the status of the client is
ok and ask the CPU to make the payment. In case of any difference in the signatures of the
client as per stored signature database, the bank carefully monitors and discourages the
payment of such doubtful cheque. The branch only maintains all the correspondence with the
Outward Clearing
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Outward clearing means cheques drawn by non- FBL customers in favor of the FBL
customers and deposited in one of the branches of the FBL. The outward clearing increases
Before Centralization
Before the centralization of the outward cheque clearing process, the cheques were received
and posted by the branches after the necessary scrutiny and stamping of the cheques.
After Centralization
The outward cheque clearing process is now centralized meaning there by all the posting of
the cheques is done at the CPU. When a branch receives cheques to be sent for local clearing,
• Counter foil of the pay-in slip signed by an authorized officer of the branch bearing
the stamp “Received for Clearing” is returned to the customer for his/her record.
• The cheques received at the counter are then given to the clearing department for the
purpose of clearing.
• The clearing officer does all the necessary scrutiny of the cheques like:
• Checks the date of the cheque. This is the most important thing in the cheque clearing
process. The post dated cheques should not be received for clearing. They should be
• The account title must be same on the cheque and the bank’s copy of the deposit slip.
• The cheques are checked for crossing whether it is simple crossing or payee account
crossing. In simple crossing, the cheque is deposited in the account but it can be
endorsed in favor of another party other than the name of the payee on the cheque. In
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account payee crossing, the amount must be credited in the account bearing the name
on the cheque.
• The clearing officer also checks that there should not be any cutting and overwriting
on the cheques.
• The cheque should not be mutilated. If so, the stamp of “Mutilation Guaranteed” must
be affixed at the back of the cheque and is duly signed by the authorized officer.
After looking for the necessary components of the cheque, the next procedure is to affix
• Clearing stamp.
• The stamps are duly signed by the authorized officer of the bank. In FBL new garden
town branch, the manager operations Mr. Ahsan Iqbal Sheikh signs the stamps.
The date on the clearing stamp is always one day ahead, because the cheques are presented in
All the cheques are entered in the excel sheet in lots of 50. In the excel sheet, following are
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• Cheque amount.
Jotting
After the preparation of excel sheet the cheques and the deposit slips are separated and jotting
of cheques and deposit slips is separately done in order to assure that the total of all cheques
After jotting of cheques, the cheques are bundled in lots of 50 and a bundle cover is attached
to the cheques which are provided by the NIFT containing the following information:
• No. of Instruments.
• Date.
After preparing bundle covers, a sheet is prepared named as “Outward cheques for Clearing”
which includes the total number of instruments and the deposit slips and the consolidated
amount of the cheques. The sheet is duly signed by the Manager Operations and is then
attached with the bundle of cheques and the deposit slips and send for the purpose of clearing
to the CPU Mall where these cheques are again scrutinized and entries are posted in the
system. After posting the cheques, the NIFT riders come to CPU and collect the cheques for
clearing.
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Filing of Documents
NIFT sends daily scroll sheet to the bank’s branches which contains the detail of both inward
and outward cheques returns. This sheet is kept along with the print out of daily excel sheets
The practice of issuing SBP cheque on behalf of the customers for the purpose of same day
adjustment adopted by the banks have been dis-continued and a system has been introduced
• Same day clearing is restricted to instruments valued at Rs. 500,000/- and above and
• The depositor must make specific request to the branch for same day clearing.
• The same day clearing is restricted to the branches that are designated only which
will ensure that the timings in this respect are strictly followed.
The cheques which are sent for local clearing may be returned for the following reasons:
• Funds Insufficient
• Signatures Differs
• Dormant Account
Outward Clearing” the day when they received. After making the entries, the client is called
for the collection of such cheques. If the client does not come to the bank after the reasonable
time period, the cheque is then dispatched to the customer along with the letter containing the
details of the cheque like cheque date, cheque number and the reason for return of the cheque.
The photocopy of both the cheque and the letter is kept in a file called “Returned Cheques
Dispatched”.
If the client comes to collect the cheque, photocopy of the cheque and the return memo is also
kept and then receiving of the client is taken on the cheque return register and the
photocopies of both the cheque and the return memo are kept in a file named as “Returned
Cheques”.
Now I would like to discuss the procedure of clearing through State Bank of Pakistan and the
Limited) in 1995, the State Bank of Pakistan used to provide the services of clearing and
settlement of commercial bank accounts. This clearing process was very time consuming,
At the time when NIFT was not incorporated there were around 8 national and the branches
of international banks working in Pakistan and representative of each bank used to sit in the
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The cheques were collected by each branch of the respective bank. Before the end of working
hours each branch used to send the collected cheques to the head office of the particular bank
where they segregate and sort the cheques with respect to the bank name and branch code.
After this process the agent of each bank took those cheques to the State Bank of Pakistan
where the representative of every bank negotiates with each other and collects the respective
bank cheques. The representative of each bank after the clearing collected the cheques and
those cheques were transferred to the head office where they again sorted the cheques
That clearing process was not efficient and the cost was high, chances of dishonor of the
cheques were high and process of clearing was lengthy. State Bank of Pakistan also kept no
What Is NIFT?
NIFT stands for National Institutional Facilitation Technologies Pvt. Limited. The
institution was incorporated in September 1995 as joint venture between a consortium of six
banks and entrepreneurs from the private sector. All banks in Pakistan, a total of 42, are
participating members of NIFT with branches spread throughout the country. Six equity
NIFT’s services. NIFT has signed an agreement with the central bank for provision of
automated clearing services to all banks and their branches; SBP has a monitoring role in the
clearing operations of NIFT. NIFT has setup elaborate data centers geared to provide
NIFT is responsible for the establishment and management of automated clearing house
the country. All commercial banks in Pakistan are members of NIFT’s clearing system and
The services provided by NIFT includes collection and delivery, inter-branch settlement,
reconciliation, return (un-paid) cheques processing, the same day clearing (express) two-
hours, clearing services and inter-city clearing to all commercial banks and their branches in
Karachi, Lahore, Rawalpindi, Islamabad, Hyderabad, Faisalabad & Peshawar. NIFT services
cover over 90 percent of all cheques clearing transactions that take place in the country.
Explaining the procedure, the NIFT collects the outward clearing directly from every branch
and arranges processing, presentment and processing of returns, providing the net position,
The opening of automated cheque clearing house is another milestone in the field of payment
of settlement system, which is known for its fast cheque clearing process. The automation of
clearing operation which commenced with the establishment of the first centre at Karachi (in
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1996) has now been propagated to all the major cities of Pakistan. NIFT has established data
NIFT has set up a grid of automated clearing which provides efficient and cost effective
intercity clearing involving 15 major and over 85 satellite cities in Pakistan. NIFT has
facilitated setting up of citizen data base by National Database and Registration Authority
Automated Clearing
Automated clearing services are provided by the NIFT at most of the field offices. Through
electronic clearing, different risks of commercial banks and customers have been minimized
and payment processing costs have also been reduced. Increasing volume of non-cash
payment instruments like cheques, drafts, payment orders etc are being processed through a
network of clearing house. Each participating bank’s net position is generated through
The introduction of the automated clearing involved creating local standards for encoding
cheques and other instruments, assisting banks in preparing standard code line and training
Payment and settlement systems are crucially important to the smooth functioning of the
economy. It is the responsibility of a central bank to promote sound and efficient payment
Financial institutions use payment systems to settle financial market transactions. State Bank
of Pakistan has made incredible efforts for improving the efficiency of the payment system.
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Being an operational arm, the SBP facilitates in maintaining an efficient, safe and reliable
payment and settlement system. During the period under review, payment instruments of
commercial banks have been standardized to facilitate the automated clearing facilities
In major cities, the functions of the SBP clearing house have been handed over to NIFT to the
extent of sorting of payment instruments and preparing clearing schedules. The agent of
NIFT directly collects the cheques from each branch of the bank instead of collecting from
head office. Now the process of segregation and sorting the cheques is done by the NIFT
rather commercial banks through the automated system. NIFT also keeps the record of
cleared cheques and also provides the net position to the banks.
After discussing the role of NIFT and SBP, I would like to discuss the procedure of cheques
Cheques on Collections
Cheques for collection are those which are not included in the local clearing. They are outside
city cheques. There treatment is somewhat different as compared to local clearing cheques.
The collection is also handled by the clearing officer. When the concerned staff at the counter
collects the cheque for collection purposes, the customer’s copy of the deposit slip is returned
by affixing the stamp “Cheque Received Subject to Realization”, which means that on the
realization of the cheque, amount will be transferred to the customer’s account. The same
• “Payee’s Account will be Credited on Realization” stamp on the back of the cheque.
• “Outward Collection Number” stamp on the back of the cheque. The same stamp is
After stamping, the entries of the cheques are made in a register called “Outward Bills for
• Date.
• Beneficiary Name.
• Cheque Number.
• Account Number.
• Amount.
After stamping and entries, the cheques are posted in the system. The software used for this
purpose in Faysal Bank is “SYMBOLS”. After posting of cheques, the letters are printed
from the system containing the address, name, cheque number, amount of the cheque. The
letter is stamped with the Faysal Bank crossing stamp and is duly signed and stamped by the
authorized officer, here in this case is the Manager Operations of the bank. The stamps are
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For those outside city areas, where Faysal bank has its branches, cheques on collection are
sent to these branches which collects the funds from the branches on which cheque is drawn
and then credits the same in the customer account. This branch sends those cheques in its
local clearing and after the clearing process the funds are transferred to the customer’s
account.
Those areas where FBL has no branch, the cheques are directly sent to the branches on which
the cheques are drawn. These branches draws a Demand Draft in favor of Faysal Bank which
when received by the branch lodge in the local clearing for the release of funds.
Filing of Documents
After the preparation of the letters and cheques, the photocopies of the cheques and the letters
and also the deposit slips are kept for the bank’s record and are maintained in the file called
“Cheques on Collection (COC)”. The cheques along with the original letters are then
The cheques which are sent for collection, if not realized after a reasonable period of time,
reminders are issued to the respective bank’s branches. For record purposes, photocopies of
Realization of COC’S
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When cheques are sent for collection, they are treated as a liability for the bank. When COC
gets realized, the entries are made in the OBC (Outward Bills for Collection) register bearing
the realization date. The realized cheques on collection are also kept in separate file called as
“COC Realized”.
COC Returned
Those cheques which are returned in the collection are recorded in the returned register in the
ACCOUNT OPENING
After working in the clearing department, I was moved to the account opening department
where my supervisor was Madam Rabia Shafqat. She told me the basics of account opening. I
spent one week in this department. The things which I have learned in this department are
shown as below:
Account opening is the most important department of a bank; the reason is that it is where a
customer- banker relation starts. The procedure which I am going to explain is the general
procedure of account opening which is applicable to all categories of accounts. The required
documentation is discussed after the procedure for each category of account. The three
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The following procedure is followed for account opening purposes:
• Introduction of Account.
• Introduction by Staff.
Card).
• Initial Deposit.
• Letter of Thanks.
Introduction of Account
Introduction of an account is one the essentials from State Bank of Pakistan. The introduction
of an account can be given by the Faysal Bank’s existing customer and in this case the bank
ensures that the account is at least 3-6 months old with satisfactory conduct. The account
opening officer verifies the signature of the introducer from the system containing his/her
information.
Introduction by Staff
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The introduction of the new customer can be given by the permanent staff member of the
bank. In this case the name of such staff member is provided on the AOF [CRF] by means of
After the introduction of the account, the customer is given the account opening form and
he/she fills out the necessary columns which are required for the purpose of account opening.
After filling out the form, photocopy of the CNIC is obtained from the customer. The account
opening officer ensures in this case that CNIC must not be expired. For expired CNIC’s,
customer has to submit copy of expired CNIC and a NADRA receipt in evidence of having
The CNIC’s of the customers are verified through the NADRA’S specialized software which
is called as “VERISYS”. This software is being used in FBL for the purpose of the
confirmation of the client’s information regarding address, name, CNIC number etc. which is
The person’s name whose account is to be opened is confirmed from the following two
documents:
The OFAC and the CPL contains the list of those customers which have been blocked for any
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Occupation/Employment Evidence
The occupation or the employment evidence is obtained from the customer in the shape of a
The customer profile form serves the purpose of identifying the customer’s various
credentials such as how marketed, past banking history, introducer’s particulars, expected
The CPF also pinpoints based on the above parameters as a derived conclusion whether the
customer is rated as an average risk as (or) higher than average risk customer by the bank.
The completion of this form as a part of KYC strategy is fundamental to account opening
formalities.
The signatures on the completed AOF and SSC must match with each other. The account
opening officer must give reasonable attention for the purpose of verification of the
signatures. This is manually done by the officer without using the system.
It is a decentralized activity. The branch is responsible for the scanning of signatures from
SSC and AOF. The scanned signatures are recorded in the database of the system and are
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After gathering the necessary information from the customer along with the documents and
internal documentation of the bank, the stamping is done on the AOF. The following stamps
After stamping on the account opening form, the account opening set is sent to the Central
Processing Unit (CPU) for the purpose of the verification of the account opening documents
because the account opening process is also centralized. The account opening set contains the
following things:
Initial Deposit
After the confirmation from CPU after three working days that the account has been opened
for the customer, the account number is allotted to the customer and the customer deposits an
initial amount in cash. Cheques may only be accepted as part of the initial deposit in the case
Letter of Thanks
Letter of thanks is the letter issued by the bank to the customer for two purposes:
• First purpose is to say thanks to the customer for opening the account in their bank.
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• Second purpose is to confirm the address provided by the customer while opening the
account.
Cheque book is issued to the customer after sending the letter of thanks when the customer
comes with the letter of thanks and requests for the issuance of the cheque book. A cheque
book (usually having 25 leaves) is issued to the customer. The first cheque book is issued free
of cost, but the subsequent are charged Rs. 5/- for every leaf. The procedure in this manner is
to complete the cheque book requisition containing title of account, account number, type of
currency and signature of the customer. Signature of the customer on the cheque book
requisition is verified through the system. Particulars are entered in the cheque book issuance
register. After taking these necessary steps, the customer is given the cheque book and the
concerned staff takes the customer’s signatures on the cheque book issuance register and
affix stamp of signature verification. After verifying signatures from the system, the account
opening person signs the stamp and issues the cheque book after taking signatures of the
account holder on the cheque book requisition acknowledging that he/she has taken the
cheque book.
Closing of Account
At any time the customer can come to the bank and ask for the closing of the account. For
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After doing this, the documents which are to be sent to the Central Processing Unit (CPU)
are:
• Inter Office Memorandum (IOM) containing the basic details of the Account Holder.
The CPU confirms the credentials of the account holder and after necessary verification,
closes the account of the customer and confirms the branch via fax.
Categories of Accounts
• An Individual Account.
• Joint Account.
• Proprietorship Account.
• Partnership.
• List of Directors.
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• Copy of Board Resolution.
• Certificate of Incorporation.
• Partnership Mandate.
Account.
• Certified Copy of (By- laws rules and Regulations and Certificate of Registration).
• Certified Copy of the Resolution of the Governing Body for Opening the Account and
• Copy of CNIC.
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• Power of Attorney.
• Declaration of Proprietorship.
• Copy of CNIC.
• Power of Attorney.
• Income Proof.
• Any Other.
REMITTANCE DEPARTMENT
In the last week of my internship I was moved to the remittances department where my
supervisor was Mr. Siddiq Ahmed. He was very encouraging personality and helped me in
each and every way to know the domain of remittances and the practical work involved in it.
Before discussing in depth about the remittances, I should first define the term remittance:
“It refers to the transfer of money from an individual, usually a person who has emigrated
from his/her city or country of origin, to another individual, usually a relative who remains at
home.”
Remittances are financial flows arising from the movement or transfers of money from one
worldwide. Moreover, remittance transfers can also promote access to financial services for
the sender and recipient, there by increasing financial and social inclusion.
38
My supervisor told me that the remittance includes the following things:
• Pay Orders.
• Demand Drafts.
• Traveler’s Cheques.
Pay Orders
Pay order abbreviated as “P.O” is a negotiable instrument (such as a draft) which instructs a
payer bank to pay a certain sum to a third party within the city. It is a payment instrument
which is used by the banks to settle payment obligations on behalf of their customers. This
instrument is guaranteed by the bank for its full value and is similar to a demand draft.
In FBL, P.O is payable at any of the Faysal bank’s branch in Pakistan. Payment through pay
order is a confirmed payment. The reason is that when pay order is made, the applicant who
has an account with the Faysal bank is debited and the amount is added to the pay order
account. And from that account, the beneficiary account is credited for the amount of pay
order. FBL only issues “Payee Account Only” pay orders. Pay orders in cash are not issued in
FBL.
Validity
Pay order is valid for 6 months after the date of issue. If the customer does not claim the
payment within 6 months of the issue then the amount of the pay order is included in the
following:
• The customer fulfills the application form which includes the following details:
o Transaction Details.
Mode of Payment.
• The filled form along with the cheque is given to the remittance officer who verifies
o Sign Verification (Where the customer has done the Signatures) on the
application form.
o Time Stamp (Contains the Date and the Time of Receiving of Application).
The remittance officer then makes the necessary entries in the system by debiting the account
of the applicant and crediting the account of the beneficiary. The commission is deducted at
40
the time of issuance of the P.O. The commission charges are flat Rs. 80/-which are charged to
the applicant’s account. After the entries, the P.O is ready to be given to the customer.
Demand Draft
A demand draft referred to as “DD” is a banker’s own draft drawn upon another banker as
per agency arrangement (or) upon one of its own branches payable on presentation by the
drawee bank.
Types
• Local DD.
• Foreign DD.
Local DD
In FBL, local demand drafts are not issued. Local DD’s are those which are issued by the
Foreign DD
Foreign currency demand drafts are issued in FBL. Foreign DD is the banker’s own draft
drawn upon another bank/ correspondent bank in a country other than the country from where
it is issued and drawn and payable in currency of the country in whose bank/ branch it is
drawn. For this purpose, the bank has maintained its “Nostro A/c” with Standard Chartered
Bank, HSBC and Mashriq Bank for demand draft Purposes. FBL does its remittance in
abroad with HBL. Through Nostro account, outward remittance in DD takes place. I will
explain the term Nostro A/C for outward and Vostro A/c for inward remittances as follows:
Nostro A/c
41
To best remember it is “Our account with them in their currency”. Nostro accounts are
usually in the currency of the foreign country. This allows for easy cash management because
Vostro A/c
To best remember it is “Their account with us in our currency”. These accounts are
maintained by the correspondent banks in the currency of the country in which the account is
For the purpose of inward foreign currency demand drafts, FBL is maintaining Vostro
Traveler’s Cheques
Traveler cheques (TC) is form of currency cheques for travelers which is convenient to carry
and incase of misplace or lost one can easily have their cash again. In previous years
businessmen were mostly carrying their cash in form of currency notes, usually they were
worried about their cash, and it shouldn’t be stolen or lost by them. For those reasons and for
the comfort of the business community internationally countries decided to issue them
travelers’ cheques, and now a day’s business community could use it easily without any fear
In Faysal Bank, the traveler’s cheques are issued at the selected branches. In Faysal Bank
It is largely the obsolete method of transferring funds through a telegraph or telex link from
one country to another. With the help of this service a customer can transfer money to the
42
bank account of a beneficiary in most foreign countries of the world also called wire transfer;
it has been replaced by secure cable and wireless telecommunications networks. In FBL, the
transfer of funds through this medium is implemented through SWIFT which is the standard
• Local TT.
• Foreign TT.
Local TT
In local telegraphic transfer, the funds are transferred from one city to another. The local
transfer system is not been used in FBL. The method was that the customer who wanted to
avail this facility was given the funds transfer application. The person who wanted to remit
the money used to provide the details of the receiving person. The transaction was done
between the banks. The bank remitting the money used to credit the account of the person
sending the money and the paying bank used to debit such account and made payment to the
receiving person. The payments were done on the counters. The NIC of the persons were
taken in that kind of transactions. This system has not been used today because the SBP has
started restricted the counter payments due to the fraudulent nature of the transaction.
Foreign TT
The foreign telegraphic transfer means the transfer of funds to a foreign country. Both inward
and outward is done at FBL. The foreign TT is done through SWIFT which is acting as a
quickest mode for the transfer of funds to abroad. The TT is only done account to account in
FBL. The procedure for the foreign TT followed by the remittance officer is explained as:
43
• The customer is given the Funds Transfer Form on which the customer provides the
details like:
o Applicant’s Details.
• After filling out the information, the customer signs the form and hands it over to the
• The remittance officer in the scrutiny process assures himself that the requirements of
the Anti- Monet Laundering (AML) regulation of the SBP in this context are fulfilled.
• The name of the person who is remitting is confirmed from the Office for Foreign
• The Know Your Customer (KYC) requirements are duly accounted for.
• The remittance officer makes sure that the purpose of the remittance must be provided
by the customer.
• The charges of TT are deducted from the account which is flat 16 US dollars.
• The stamping is done on the form and the remittance officer signs the form.
44
• The form also gets signed by the operations manager.
The completed form along with the cheque is sent to the FBL head office where all the
SWIFT operations are taken place. The head office makes all the dealing with the
SWIFT stands for the Society for Worldwide Interbank Financial Telecommunication, a
member-owned cooperative through which the financial world conducts its business
operations with speed, certainty and confidence. Over 8,300 banking organizations, securities
institutions and corporate customers in more than 208 countries are the members of SWIFT
Its role is two-fold. They provide the proprietary communications platform, products and
services that allow its customers to connect and exchange financial information securely and
reliably. They also act as the catalyst that brings the financial community together to work
collaboratively to shape market practice, define standards and consider solutions to issues of
mutual interest.
SWIFT enables its customers to automate and standardize financial transactions, thereby
lowering costs, reducing operational risk and eliminating inefficiencies from their operations.
By using SWIFT customers can also create new business opportunities and revenue streams.
SWIFT has its headquarters in Belgium and has offices in the world's major financial centers
SWIFT is solely a carrier of messages. It does not hold funds nor does it manage accounts on
behalf of customers, nor does it store financial information on an ongoing basis. As a data
45
carrier, SWIFT transports messages between two financial institutions. This activity involves
the secure exchange of proprietary data while ensuring its confidentiality and integrity.
• The exchange of bulk messages (e.g. non-urgent and low value payments).
Joining SWIFT
In Pakistan the banks get the membership of SWIFT through State Bank of Pakistan. The
Financial documents along with the registration application are submitted to State Bank and
from where these are transferred to the SWIFT. After verification SWIFT gives the
Following are the steps below to learn how to join SWIFT, connect to the SWIFT network
Procedure
Every client has its own SWIFT BIC code, in order to identify Financial Institutions. BIC
stands for Bank Identifier Code. To transfer messages securely and efficiently, the client bank
connects through SWIFTNet network by the assigned SWIFT BIC code. SWIFT clients can
configure their existing email infrastructure to pass email messages through the highly secure
and reliable SWIFTNet network instead of the open Internet. SWIFTNet Mail is intended for
the secure transfer of sensitive business documents, such as invoices, contracts and
46
signatories, and is designed to replace existing telex and courier services, as well as the
SWIFT code
• 3 characters: Branch code, optional (xxx for primary office) (letters and digits).
Outward Transfer
For the purpose of outward transfer, as the foreign bank branch receives the SWIFT message,
the Nostro account is debited for the bank’s record. The transferee has account with the
Inward Transfer
For the purpose of inward transfer, as the domestic bank branch receives the SWIFT
message, the Vostro account is debited for the bank’s record. The transferee has account with
the domestic bank, the funds simply transfers to the transferee’s account.
The Western Union Company, under the Western Union, Orlandi Valuta and Vigo brands,
touches people around the world with 379,000 Agent locations in 200 countries and
territories. Hundreds of millions of people currently live outside of their home countries and
47
use Western Union services to remain connected to their families and homelands. Western
There are other banks and institutions that are dealing in Western Union. They include
National Bank of Pakistan, Pakistan Postal Service, Dollar East, and Master Currency etc.
FBL acts as agent between the sender and the receiver. Only receiving money option is there
in FBL.
Procedure of Payment
The Western Union is a counter payment which means that the sender of the money does not
need to have an account with FBL. The procedure followed by the remittance officer in this
context is as follows:
• The person who wants to receive money is given the Western Union Money Transfer
form.
• Date.
the person remitting the money abroad by the money exchanger of that particular
country.
• Sender Name. The name of the sender must include the surname.
• Sender Country.
When the customer completes the form, the remittance officer asks for the photocopy of the
valid identity card of the receiving person. If the ID card is not available, the photocopy of
the passport is taken from the customer. The officer then makes the needed entries in the
Western Union software which is installed at FBL. The entries are made in the software in
the form called as “To Receive Money”. After making the entries, the print out of the form is
taken, the officer signs the western union form. The money transfer form is kept by the bank
for its own record purposes. The customer is given the “To Receive Money” form and the
customer puts his/her signatures on the form and takes the payment from the counter by
At the remittance department, my supervisor also told me how to issue a term deposit receipt
TDR is an amount of money either in Pak rupee or foreign currency kept for a fixed term
subject to profit and loss. The receipt is a non- negotiable item. The minimum amount for
Duration
The following are the period for which these terms deposits are issued:
• 1 Month.
• 2 Month.
• 3 Month.
• 6 Month.
49
• 1 Year.
• 2 Year.
• 3 Year.
• 4 Year.
• 5 Year.
• 6 Year.
• 7 Year.
• 7 Days Notice.
Profit Rates
• Wrack Rate.
• Grid Rate.
WrackRate
Wrack rate is the normal rate which is decided on the basis of KIBOR. It is a bi-annually rate.
This rate is given to most of the customers. There is no special approval for this rate. This
Grid Rate
Grid rate is the special rate which is given to the prime customers and is determined on daily
basis. In FBL, the approval is to be taken from the area manager for providing such rate to the
customer.
50
Processing of a New TDR
When the customer comes to the bank for the opening of a new TDR, then the following
• The customer fulfills the form which contains the following fields:
o Title Account.
Maturity).
After filling the application form, the customer signs the form and hands it over to the
remittance officer. The remittance officer after scrutiny of the form affixes the following
• Time Stamp.
After stamping, an Inter Office Memorandum (IOM) is prepared which contains the TDR
amount, its tenure, profit rate, account number. The IOM is duly signed by the branch
The completed form, IOM and the profit rate approval sheet from the branch manager or area
manager is sent to the FBL head office (Karachi) for the approval of TDR.
51
Redemption of TDR
On the date of maturity, the customer has the option to re-invest the amount. There are three
• Principal Re-investment.
• No Re-investment.
The premature withdrawal occurs where the customer encashes the TDR before the expiry of
the term (Maturity). Penalty is imposed on the premature encashment. The penalty is
imposed as:
Tenor equal to (or) less than 1 year 0.5 % on the principal amount for the
worked out.
Tenor greater than 1 year 1.0 % on the principal amount for the
worked out.
52
NEW THINGS LEARNED
feel that I am better prepared to enter the world of professional work. I feel honored that I
have worked with such experienced professionals. I must admit that such interaction in this
respectable professional community will help me in seeking out job opportunities in the near
future. Each task I performed was a different experience in itself. By the end of it, I must say
I realize my potentials, I have realized that earning money is not so easy after all, it takes a lot
of hard work and devotion, and not to forget time. I definitely have learned things, which will
impact my career and my character. The overall experience of my internship was very good; I
have learnt the sense of responsibility in its literal meaning. I am now capable of dealing with
different sort of customers, and how to be patient while doing so. Besides this I also gained
knowledge about banking which I previously lacked and many more products being offered
by the bank. So in a nutshell, this internship gave me the experience, which would no doubt
53
CHAPTER No. 4
FINANCIAL ANALYSIS
Faysal Bank
Liabilities:
Bills Payable 2406927 4516125 1193309 905637 430862
Borrowings from Fin. Institutions 9995855 14965037 15295730 8478048 6529810
5646032
Deposits and Other Accounts 102067422 74413641 74595564 9 31332172
Sub-ordinated loans 1000000 _ _ _
Liabilities against assets subject to
financial lease 7827 14664 122549 18434 16404
Deffered tax liability 2691466 1839860 1269113 166442 _
54
Other Liabilities 6951421 5924440 3527023 2294899 1318437
10167376 6832378
Total Liabilities 125120918 7 96003288 9 39627685
1021443
Net Assets 16156503 13796634 14660294 2 7978712
1021443
Total Share Holders Equity 16156503 13796634 14660294 2 7978712
Faysal Bank
57
Mark Up / Interest Income 11610781 9728046 6319498 2753451 2074611
Fee, Commission And Brokerage
Income 743913 603667 581854 397064 251189
Divided Income 1221217 1249522 721804 697499 763697
Income After Dealing In Foreign
Currencies 313597 120992 95451 162444 107473
Other Income 43821 447708 -1024 5050 2554
Total Income: 13933329 12149935 7717583 4015508 3199524
Less: Mark Up / Interest Expenses 7459392 6089255 3309989 1118118 946485
Gross Profit 6473937 6060680 4407594 2897390 2253039
Less: OPERATING EXPENSES
Administrative Expenses 2799747 1866584 1428830 1134672 834754
Provision Against Non Performing
Loans 1797432 517027 -19026 51609 208097
Bad Debts Written Off Directly - 67 1118 141
Other Provisions / Write Offs 6061 - - 1742
Other Charges 9855 32857 2220 1150 11935
Total Operating Expenses 4613095 2416535 1412024 2377098 1056669
Profit Before Tax 2697827 3870340 4018476 2207470 2745272
Less: Tax 425719 1053768 902338 454000 593928
Profit After Tax 2272108 2816572 3116138 1753470 2151344
Divided Income
2.70 1.24 1.51 5.90 5.18
Income After Dealing In Foreign
Currencies
0.38 4.60 -0.02 0.18 0.12
Other Income
120.00 124.90 122.12 145.84 154.22
Total Income:
64.25 62.59 52.38 40.61 45.62
Gross Profit
Less: OPERATING EXPENSES
24.11 19.19 22.61 41.21 40.24
Administrative Expenses
15.48 5.31 -0.30 1.87 10.03
Provision Against Non Performing
Loans
0.00 0.00 0.00 0.04 0.01
Other Charges
39.73 24.84 22.34 86.33 50.93
59
3.67 10.83 14.28 16.49 28.63
Less: Tax
19.57 28.95 49.31 63.68 103.70
Divided Income
291.79 112.58 88.81 151.15 100
Income After Dealing In Foreign
Currencies
1715.78 17529.68 -40.09 197.73 100
Other Income
435.48 379.74 241.21 125.50 100
Total Income:
788.12 643.35 349.71 118.13 100
Gross Profit
Less: OPERATING EXPENSES
Administrative Expenses 335.40 223.61 171.17 135.93 100
60
863.75 248.45 -9.14 24.80 100
Provision Against Non Performing
Loans
0.00 47.52 0.00 792.91 100
Other Charges
436.57 228.69 133.63 224.96 100
Less: Tax
105.61 130.92 144.85 81.51 100
RATION ANNALYSIS
Current Ratio
Current ratio =Current Assets/Current liabilities
Current
ratio 1.49 1.588 1.48 1.75 2.08
61
Current Ratio
2.5
2
1.5
Current Ratio
1
0.5
0
2004 2005 2006 2007 2008
Years
Interpretation:
Current ratio is used to assess the short term debt paying ability of the firm. FBL in starting
was not good in paying its short term debt but now in 2008 it is very good in short term
paying ability .Its reason is FBL now have much focus on deposits and reserves, now they
can pay its liabilities immediately.
Quick
acid test
ratio 1.35 1.48 1.37 1.75 2.0
2.5
2
1.5 Quick Acid Test
1 Ratio
0.5
0
2004 2005 2006 2007 2008
Years
Interpretation:
Acid test ratio is useful in measuring the liquidity position of the firm. It is more liquid ratio
than current ratio. Here the result of current ratio and Acid test ratio is almost same because
the reason is that FBL has no inventory so, the result of both ratios are same.
62
Cash Ratio
Cash ratio =Cash Equivalents + Marketable Securities/Current liabilities
Cash
Ratio 0.113 0.178 0.121 0.161 0.163
Cash Ratio
0.2
0.15
0.1 Cash Ratio
0.05
0
2004 2005 2006 2007 2008
Years
Interpretation:
The cash ratio indicates the immediate liquidity of the firm. A high cash ratio indicates that
the firm is not using its cash in a better way. While the cash ratio which is too low could
indicate an immediate problem with paying bills. The cash ratio of FBL in 2007 and in 2008
is remain stable.
Working Capital
Working capital= Current asset – Current liabilities
63
Working Capital
80000000
60000000
40000000 Working Capital
20000000
0
2004 2005 2006 2007 2008
Years
Interpretation:
It is also used to indicate the short term solvency of the business. The higher the ratio the
better the position of company in debt paying. The working capital ratio of FBL is sharply
increases every year from 2004 to 2008 because its liabilities are decreases.
NPM
(%) 23.13% 35.70% 35.08% 23.79% 9.15%
40.00%
30.00%
20.00% Net Profit Margin
10.00%
0.00%
2004 2005 2006 2007 2008
years
64
Interpretation:
This ratio is used to measure the profit return on sales. It is used to measure net income
generated by each rupee of sale. The higher the ratio the better the company in profitability.
The ratio of FBL is going to decrease from 2006 to 2008; this thing indicates that FBL is not
in position in profitability.
Operating
profit
margin 123% 70.35% 52.15% 42.97% 37.70%
150%
0%
2004 2005 2006 2007 2008
Years
Interpretation:
Operating profit is "pure" because they measure only the profit earned on operations. The
Operating Profit Margin is going to decrease every year from 2004 to 2008 because of
increase in expenses, this thing is not better for FBL.
65
ROA
(%) 5.11% 2.78% 3.25% 2.5% 1.77%
Return on Assets
6.00%
4.00%
Return on
2.00% Assets
0.00%
2004 2005 2006 2007 2008
year
Interpretation:
It is also called firms return on investment (ROI). It measures the overall effectiveness of
management in generating profit with its available assets. Higher this ration better is
company, but FBL ROA show decreasing trend expect of 2004. This show that FBL is not in
good in profitability.
Return on Equity
Return on equity (ROE) = Net Income/ Average stockholder’s equity
23.33
ROE (%)
44.22% 29.57% 42.74% 32.67% %
60.00%
40.00% Return on total
20.00% Equity
0.00%
2004 2005 2006 2007 2008
Years
66
Interpretation:
It measures the overall effectiveness of management in generating profit with its
Shareholder’s equity. Shareholders of the bank may be interested in this ratio as to check the
firm’s effectiveness in using the capital provided by them. This ratio measure both common
and preferred shareholders. Higher this ratio, more effective the firm is .Return on total asset
ratio of FBL shows decreasing trend.
Return on
common
equity 44.22% 29.57% 42.74% 32.67% 23.33%
60.00%
40.00% Return on
20.00% Common Equity
0.00%
2004 2005 2006 2007 2008
Years
Interpretation:
It measures the return only to the common shareholders. The Return on equity of FBL is
decreasing in 2007 and in 2008. Its mean that the profit by using common equity is
decreasing.
Debt Ratio
Debt Ratio = Total Liabilities/Total Assets
67
Year 2004 2005 2006 2007 2008
Debt
Ratio 88.56
(%) 83.24% 86.57% 86.75% 88.05% %
Debt Ratio
90.00%
88.00%
86.00%
Debt Ratio
84.00%
82.00%
80.00%
2004 2005 20062007 2008
year
Interpretation:
The debt ratio indicates the percentage of assets financed by creditors, and how well creditors
are protected in case of solvency. The lower the ratio the better the company position in long
term liability. Here the debt ratio of FBL is going to increase from 2004 to 2008, so, this
thing is not better for FBL.
68
ratio
800%
600%
Debt To Equity
400%
Ratio
200%
0%
20042005200620072008
year
Interpretation:
It also tells that creditors are protected in case of insolvency. The lower the ratio the better the
company's debt position. Debt/Equity Ratio indicate the outsider's portion of equity. The
outsider's proportion in total equity is decreasing each year in previous 5 years but it is still
very bad for FBL because its proportion is so high.
Earning per share (EPS) = Net Income/ Weighted average no of shares outstanding
69
EPS(Rs)
10
8
6
EPS(Rs)
4
2
0
2004 2005 2006 2007 2008
Years
Interpretation:
It represents the number of rupee earned on behalf of each outstanding share of common
stock. The graph shows the decreasing trend in 2007 and in 2008 while in 2006 the ratio is
high but after that decreases.
20.00%
15.00%
Price Earning
10.00%
Ratio
5.00%
0.00%
2004 2005 2006 2007 2008
Years
Interpretation:
It measures the amount investors willing to pay for each rupee of the firm’s earning. It also
shows the degree of confidence of investors on firm. Higher this ratio higher is the investor’s
70
confidence. Here this ratio indicates the increasing trend from 2004 to 2008 and its better for
company.
Dividend
payout
ratio 55.42% 74.75% 42.01% 75.19% 58.27%
80.00%
60.00%
Dividend Payout
40.00%
Ratio
20.00%
0.00%
2004 2005 2006 2007 2008
Years
Interpretation:
This ratio indicates that from earnings what percent of it given to outsiders inform of
dividends. Here it shows that from 100 Rs earnings a big portion of it is given to outsiders.
This thing FBL is very attractive for investors.
Dividend Yield
Dividend Yield =Dividend per common share/ Market price per common share
Dividend
yield
ratio (%) 12.50% 10.34% 4.72% 8.26% 3.79%
71
Dividend Yield 12.50%
15.00%
10.00% Dividend Yield
5.00% 12.50%
0.00%
2003 2004 2005 2006
Years
Interpretation:
This ratio indicates that from investment how much dividend is generated. The higher the
ratio the better the position of company. Here the ratio has decreasing trend from 2004 to
2008 and it is very disappointed for investors.
23
22
21 Book Value Per
20 Share(Rs)
19
18
2004 2005 2006 2007 2008
Years
72
Interpretation:
It indicates the amount of stockholders equity that relates to each share of outstanding
common stock. It also compare with market price per share. If book value is less than market
price per share its mean it is overprice share bur if book value is high than market value per
share than it is under price.
SWOT ANALYSIS
Strengths
Weaknesses
• Bank has no adequate number of branches as compared to its competitors like Askari
Bank etc.
73
• To improve the services and to handle the problem of customers, the bank has no
customer complaint department.
• The procedure and documentation for loaning is very difficult.
• No job security is there for the employees, and no union exits to secure them.
• As every person in the bank has his/her own computer in the branch but he or she are
not well equipped with the knowledge of using the computer efficiently.
• Bank has no grievance-handling department for the internal problems of the
employees.
• Due to lack of computer specialist at branch level it has to take assistance from the
head office so in case they waste their lot of time.
Opportunities
• FBL can introduce special schemes of lending for potential small industries.
• Increase the capacity of branch instead of going towards overstaffing.
• Bank has no foreign branches so it should open its branches outside the country
• FBL has applied for a license for separate "Islamic banking branches"
• Barclays' which is an American bank wants to takeover FBL, in this situation there
overall system become international.
Threats
• SBP levy heavy penalties on bank in case of violating the prudential regulations
especially in case of advances.
• Now the other players of banking are also providing the modern technology based
services like online and Internet banking facility so there is no more competitive
advantage in this area
• The bank stop it's working in case of system failure or in load shading.
• Responding to the SBP's l regulations management takes too much care while
granting loans.
• Because of takeover of Barclays it is a big threat that the top management will totally
change.
• Because the takeover of Barclays new and strike rules and regulations will impose on
employees.
74
CHAPTER NO. 5
CONCLUSION
Faysal Bank Limited is a full service banking institution that offers consumer, corporate and
investment banking facilities to its customers. The bank offers a variety of consumer products
such as auto finance, home loans, saving schemes and debit cards.
The bank also offers specialized products for the agricultural sector. Its trade finance services
include a range of import, export and guarantee products. The bank also offers services such
as cash management, automated teller machines, traveler’s cheque, transfer of funds, safe
Faysal Bank continues to pursue a goal of improving upon its risk management procedures
with the aim of attaining full compliance of the State Bank of Pakistan guidelines.
I observed Faysal Bank Limited a financially sound bank. Its profits are increasing year by
75
Faysal Bank views specialization and service excellence as the cornerstone of its strategy.
The people at Bank realize that innovation, creativity, reliability, customized services and
their execution are the key ingredients for their future growth
They are aware that they have stepped into 21st century and they must meet its challenges by
acquiring the highest level of technology. They will thus be accelerating their technological
advance to enable them to distribute their products and services through most efficient and
RECOMMENDATIONS
Global competition, customer attrition and the pressures to reduce the operating costs have
created a harsh environment for the world’s financial institutions. Banks face many
challenges in today’s dynamic market place. In a global economy, bank needs efficient
development of products that can quickly satisfy a more demanding customer base and build
long term customer trust. Customers now have many choices than ever before. Many
institutions are struggling to find the right mix of retail and commercial strategies as well as
the optimal way to combine their self service, online and branch channels.
In order to cope with today’s turbulent environment, Faysal Bank must adopt a strategic
approach toward information and process management that enables customer centricity,
demonstrates a commitment to world class customer service and improve the depth of their
I have a very limited knowledge to give suggestions about the bank. But my stay in Faysal
Bank as an internee has given the chance to explore different aspects of the organization. In
view of these aspects, I have some suggestions for the bank which are as follows:
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• Faysal Bank should increase the efficiency and effectiveness of their marketing
campaigns.
laundering.
• The promotion criterion in Faysal Bank is not satisfactory. It must initiate reasonable
steps for the improvement of this system and should develop a performance based
reward system.
• One way to retain customers is to offer a wide range of services such as tax advice,
free life insurance equivalent to amount deposited, shares portfolio management and
fund management facility etc. Banks should have a slightly different mix of services
and means of providing these such that customers can choose the mix that suits them
best.
• The top management should immediately start thinking in terms of rotating the
employees in various departments, as this transforms work force into human capital.
If a particular individual keeps on employing his/ her efforts in one sphere of banking
it would not only create a sense of monotony and boredom, but also let the employees
• One of the most pressing needs of the time is to advertise the products and services in
the electronic media. Faysal Bank Limited has not yet employed advertisement in
electronic media as a full fledge marketing tool, It should start doing this as a mean to
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RFERENCES
Brushers
Branch team
URL:
www.faysalbank.com
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