EMC ControlCenter Navisphere

Storage Management Server

Troubleshooting Guide
P/N 069001201
REV A01

November 19, 2002

This document contains troubleshooting information about the EMC

ControlCenter™ Navisphere® Storage Management Server. Topics
include
◆ Overview ................................................................................................2
◆ Troubleshooting .....................................................................................2

1
Overview

Overview
Use this troubleshooting guide to set up your system’s configuration
and manage it using Navisphere 6.X. It includes information about
specific problems, workarounds, and recovery suggestions; for
example, what to do if you have forgotten your password and how to
recover from domain inconsistencies.
For more information about using the Management Server setup
page, see the on-line help, which you can access through a link on the
setup page.

Troubleshooting
The following table lists limitations you may encounter while using
Navisphere 6.X. It describes the symptom and the issue and offers a
possible solution to the problem. Many of these workaround
solutions direct you to access the setup page. To do so, enter /setup
after the IP address in the URL, for example, http://23.45.67.89/setup.

Symptom Issue Solution

You are unable to log in due to
forgotten username/password.
A valid username and password are
required for access.
Connect serially to the domain’s master storage system.
Enter the setup page, and select Create New Account.
You can create a new account only on the setup page of
the storage system that is the master of the domain;
setup pages on other storage systems in the domain do
not display the Create New Account option.
Note: Do not click Reset Security to eliminate all
passwords; this will destroy the domain.

When adding a system to a
domain, the system is
automatically and immediately
removed from the domain.
A problem may exist with the internal
domain identifier.
If you have EMC ControlCenter Navisphere 6.1 or
greater, select Reset Domain Node ID on the setup
page of the node you are trying to add. Do not select
Reset Domain Node ID on nodes that are already part
of the domain.
A unique identifier is assigned to the system, so that it
can be added to the domain. If you have Navisphere 6.0
or 6.0.5, contact your Service Provider for assistance.

Users added to one SP do not
propagate to the peer SP.
Logging into the peer SP
indicates that security is not
initialized.
The domain is not fully configured.
You set a password for one SP, but
did not select a domain master.
Therefore, the information did not
propagate to the peer SP. If the peer
SP is not part of the domain, the
security risk is that it can be pulled
into another domain.
Select the SP that has the account set to be the domain
master. This assigns the peer SP to that domain. If the
peer SP has been pulled into another domain, you must
remove it from that domain before adding it to the
domain you want.

2 EMC ControlCenter Navisphere Storage Management Server Troubleshooting Guide


Symptom
The user interface content does
not load correctly, or indicates
an incorrect version.
You cannot connect to the
Management Server using the
Windows (off-array) user
interface (UI).
You see persistence provider
errors in the error log during
domain operations after
changing the SP’s IP address.
The error Security not
initialized appears
when entering the setup page
on a system for which security
has been initialized.
EMC ControlCenter Navisphere Storage Management Server Troubleshooting Guide
Issue
Possible issues are:
• Use of cached files.
• Use of proxy server in
configuration.
• Internet Explorer (IE) security
settings should not be more
restrictive than default
permissions.
• VPN client is incorrectly
configured.
Either initial setup did not occur, or
there is a collision on the standard
port 80.
The peer SP does not recognize the
SP’s new IP address. The system
was physically removed from the
domain, but the global information
still contains the system in its domain
list.
There is some delay in propagating
information.
Troubleshooting
Solution
For caching: Make sure the cache is cleared on the
client. In the control panel, double-click Java Plug-in,
select the Cache tab, and click Clear JAR Cache. From
IE’s Tools menu, select Internet Options, and on the
General tab, click Delete Files. In the dialog box, select
Delete all offline content, and click OK.
For proxy server: You cannot use a proxy server in the
configuration. To bypass the proxy for a particular IP
address, do the following:
On the Connections tab click LAN Settings, and in the
dialog box that appears, if a proxy server is being used,
click the Advanced tab. In the Exceptions section of the
Advanced dialog box, add the IP address to prevent that
system from communicating through, and caching in the
proxy server.
For IE security settings: Select the default security
permissions by clicking Default Level on the Security
tab on IE’s Internet Options dialog box.
For VPN client: Make sure that the VPN client is
configured to allow the use of ports 80 and 443.
Verify that you have performed the installation setup as
documented in the installation guide. (You must assign
the IP address that the server will use to communicate
by entering http://localhost/setup in the URL.) If the
problem still exists, determine if you have another web
server running on the system. If you do, it is also
communicating on port 80. Use the Navisphere defined
ports to connect to the server (2162), as indicated in the
Release Notes.
If the IP address was changed, restart the Management
Server on the peer by entering the setup page and
clicking Reset Management Server.
If the system was physically moved from the domain,
use the UI to remove the system from the domain to
correct the global information.
Wait a few moments and re-open the setup page.
3
Troubleshooting

Symptom Issue Solution

1. In the Management Server You must always remove a system To recover from changing the IP address of a system
setup screen, new values from the domain before changing its that has not been removed from its domain, contact your
entered for the IP Address or IP address. If that system is the Service Provider to correctly initialize the domain.
Peer IP Address do not master, assign another system as
remain after clicking Apply the master before removing it.
Settings.
2. In the Manager UI, when
starting a new client session,
a message Cannot
communicate with
master... appears instead
of the login window.
3. In the Manager UI of a
system on which security
has been successfully
initialized, a message
Global security
is not
initialized....
appears instead of the login
window. The message may
appear on one SP, but not on
the other.

You cannot manage the storage The network port settings file has Contact your Service Provider to restore the file.
system through the GUI. Every become inaccessible.
30 seconds, the log includes the
entry, The network
could not
successfully be
started. The port
settings could not
be determined,
CIMOM exiting.

When opening the setup page, a You cannot open the setup page. Contact your Service Provider to correctly set the
message indicates that it cannot network settings on a new storage system.
obtain subsystem information
and to try again later.

4 EMC ControlCenter Navisphere Storage Management Server Troubleshooting Guide

 Troubleshooting

EMC ControlCenter Navisphere Storage Management Server Troubleshooting Guide 5

Troubleshooting

Copyright © 2002 EMC Corporation. All Rights Reserved.

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change without notice.
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Trademark Information
EMC2, EMC, CLARiiON, and Navisphere are registered trademarks and PowerPath, Access Logix, ControlCenter, MirrorView, and SnapView are
trademarks of EMC Corporation.
All other trademarks mentioned herein are the property of their respective owners.

6 EMC ControlCenter Navisphere Storage Management Server Troubleshooting Guide