Professional Documents
Culture Documents
Academic Session
[2009-2011]
Submitted by
DIVYA MADHOK
Faculty
Prof. P K Ajantha
Mr. Hemant
HR Manager
EASI (Allegis Group
1
DECLARATION
I the undersign hereby declare that the project report entitled “A Study On Training and
Development” written and submitted by me to DSBS, Bangalore in partial fulfillment of
the requirement for the award of PGDM (HRM) under the guidance of Faculty Prof. P K
Ajantha and my guide Mr.Hemant Kumar.
Further, I declare that the dissertation entitled “A Study on Training and Development” is
my original work and not submitted for the award of any other degree or diploma.
Date:
2
CERTIFICATE BY THE GUIDE
This is to certify that Miss Divya Madhok has done the project work entitled “A Study On
Training And Development” in EASI,Allegis Group. In partial completion of the
PGDM(HRM) course under my guidance. She has attended the required guidance
session held.
The project report has not formed a basis for the award of any other degree of any
university or institution.
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ACKNOWLEDGEMENT
I take the opportunity to express our gratitude to all the concerned people who have
gratitude towards EASI, Allegis Group for providing the opportunity and resources to
I am extremely grateful to Mr. Hemant Kumar, my mentor in EASI for his guidance and
invaluable advice during the projects. Also to my guide & faculty Prof. P K Ajantha
whose insight encouraged me to go beyond the scope of the project and this broadened
Divya Madhok
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PREFACE
The global economy of the day has endangered the survival of every organization and
in particular those who want to have a competitive edge over the others. The
competitive edge may be a distant dream in the absence of Superior Quality Products
which otherwise is the function of well-trained employees. Today resources are scarce
and have to be used carefully and trainers of all kinds are required to justify their
position and account for their activities. Training activities, which are ill directed and
inadequately focused, do not serve the purpose of the trainers. The trainees or the
organization hence identification of training needs becomes the top priority of every
basis on which all other training activities can be considered and will lead to
multiskilling, fitting people to take extra responsibilities increasing all round competence
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CONTENTS
TOPIC
CHAPTER 1: (i)Introduction 8
(ii)Scope of the study 9
(iii)Objective of the study 10
(iv)Executive Summary 11
(v)Limitation of the study 12
CHAPTER 2: (i)Introduction to EASI 13
(ii)History 14
6
CHAPTER 6: (i) Findings 60
(ii) Limitations
61
(iii) Suggestions
(iv) Conclusion 61
(v) Annexure
63
CHAPTER 7: (i)Bibliography 66
CHAPTER-1
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INTRODUCTION
Employee training tries to improve skills, or add to the existing level of knowledge so
that employee is better equipped to do his present job, or to prepare him for a higher
position with increased responsibilities. However individual growth is not and ends in
Training refers to the teaching /learning activities done for the primary purpose of
helping members of an organization to acquire and apply the knowledge skills, abilities,
and attitude needed by that organization to acquire and apply the same. Broadly
speaking training is the act of increasing the knowledge and skill of an employee for
In today’s scenario change is the order of the day and the only way to deal with it is to
organization they are the cornucopia of ideas. So it high time the organization realize
recognizing their talents, developing their capabilities and utilizing them appropriately,
organizations are likely to be dynamic and grow fast. Ultimately the variety of task in any
do certain tasks better than other tasks, and some of them may not have capabilities to
do the task assigned to them. In any case one of the important process goals of any
dynamic organization is to assure that its people are capable of doing the variety of
organizational context. Thus proper and timely training programs should be conducted
in an organization.
The study limit to understanding the existing system and through a survey of
employees to know their feedback of the T&D system & procedure. The study for time
and other resources is limited in its scope but is a sound preliminary work for a
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The broad objective of the study of training policies is to study the impact of training on
the overall skill development of workers. The specific objectives of the study are:
workforce.
EXECUTIVE SUMMARY
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Every organization needs to have well trained and experienced people to perform the
activities that have to be done. If current or potential job occupants can meet this
requirement, training is not important. When this not the case, it is necessary to raise
the skill levels and increase the versatility and adaptability of employees.
It is being increasing common for individual to change careers several times during their
working lives. The probability of any young person learning a job to day and having
those skills go basically unchanged during the forty or so years if his career is
training is not only an activity that is desirable but also an activity that an organization
The entire project talks about the training and development in theoretical as well as new
Here we have discussed what would be the input of training if we ever go for and how
can it be good to any organization in reaping the benefits from the money invested in
terms like (ROI) i.e. return on investment. What are the ways we can identify the training
need of any employee and how to know what kind of training he can go for? Training
Some of the companies practicing training in unique manner a lesson for other to
follow as to how to train and retain the best resource in the world to reap the best out of
it.
Development is integral part of training if some body is trained properly and efficiently
the developments of that individual and the company for whom he is working. Here we
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discussed about development of employee, how to identify the needs, and after
developing how to develop executive skill to sharpen there knowledge. Learning should
be the continuous process and one should not hesitate to learn any stage.
Besides the success of my research work, there are certain limitations which I faced
The employees were not interested in filling questionnaire because of their busy
schedule.
Moreover the whole procedure of data collection was too much time consuming
as direct and accurate information was nowhere found in totality. Further it
required a detailed consultation of various books, websites that really needed a
lot of time.
Data collected during a research, can become outdated fairly quickly.
CHAPTER-2
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Introduction to EASI, (Allegis Group)
With over two decades of staffing expertise, Allegis Group has earned a reputation for
providing professional talent with the skills and expertise your business needs to
succeed. The industry-specific focus paired with thededication to client satisfaction, has
made Allegis Group one of the largest and most reliable staffing companies in the
world.
The company provide staffing solution a wide range of industries understanding that a
specialized approach to recruiting ensures the placement of the most qualified
candidates.
Allegis Group has staffing solutions designed to help:
Recruit contract and temporary assignment staff
Hire professionals for permanent placement
Manage your workforce and control costs
With a national and international network of offices you can rely on the expertise of
our experienced team of professional recruiters. We have hundreds of locations
throughout the United States as well as a growing international presence throughout
North America, Europe, and Asia.
Allegis Group is the largest privately held staffing company in the United States and
serves a wide variety of industries. It includes more than 8,000 internal employees and
90,000 contract employees working with customers around the world.
Allegis Group, Inc. provides international staffing and recruiting services in the United
States and internationally.The company provides flexible placement options, contract
placement, contract-to-hire placement, and direct placement services, as well as
performance monitoring services; and human capital consulting and workforce
management solutions.
HISTORY:-
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In 1983 - a time when not many people had heard of "staffing" - two entrepreneurs,
Stephen Bisciotti and Jim Davis, founded a company that paired contract employment
and consulting with top-notch customer service. As a result, a company known as
Aerotek was formed to cater to aeronautics, engineering, and light industrial staffing.
Hard work and the early establishment of a customer-focused reputation brought
Aerotek over $1 million in its first year of operation. Eventually, Aerotek would be
renamed Allegis Group, the parent entity of several operating companies.
In the 1980s, the Company expanded its service offerings to include web application
development and telecommunications to meet the rising demands of our clients.
In the 1990s, the Company continued to grow, now offering services dedicated to IT
infrastructure, staffing, and solutions.
Moving into the 2000s, Allegis Group began expanding internationally to meet a growing
client need. Allegis Group now has operations in the United States, Canada, Europe,
India, and Asia.
Today, Allegis Group is a $5.6 billion company, offering a full range of specialized
staffing and recruiting solutions to clients in a wide range of industries.
Today’s success:-
Allegis Group employs more than 8,000 internal employees, including nearly 3,000
dedicated recruiters. Allegis Group has 90,000 active contract employees, more than
8,000 clients and over 260 offices across the globe.
We conduct business through several operating companies, each specializing in
meeting the service needs of clients in a wide range of industries.
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MarketSource specializes in outsourced sales solutions
Our Vision:-
Our business vision guides our strategy for the future. It is:
Strive for Excellence through Serving Others
It also provide quality product and service
CHAPTER 3
TRAINING AND DEVELOPMENT
DEVLOPMENT
training. They were holding the traditional view that managers are born and not made.
There were also some views that training is a very costly affair and not worth.
Organizations used to believe more in executive pinching. But now the scenario seems
to be changing.
The modern approach of training and development is that Indian Organizations have
retention tool than a cost. The training system in Indian Industry has been changed to
TRAINING DEFINED
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Training is a activity leading to skilled behavior
• It’s not what you want in life, but it’s knowing how to reach it
• It’s not where you want to go, but it’s knowing how to get there
• It’s not how high you want to rise, but it’s knowing how to take off
• It may not be quite the outcome you were aiming for, but it will be an outcome
• It’s not what you dream of doing, but it’s having the knowledge to do it
• It’s not the goal you set, but it’s what you need to achieve it
Training is about knowing where you stand (no matter how good or bad the current
situation looks) at present, and where you will be after some point of time.Training is
about the acquisition of knowledge, skills and abilities (KSA) through
professional development.
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Importance of Training and Development
optimizing the utilization of human resource that further helps the employee to achieve
opportunity and broad structure for the development of human resources’ technical and
growth.
the job knowledge and skills of employees at each level. It helps to expand the horizons
employees that helps the organization further to achieve its long-term goal.
• Team spirit – Training and Development helps in inculcating the sense of team work,
team spirit, and inter-team collaborations. It helps in inculcating the zeal to learn within
employees
• Organization Culture – Training and Development helps to develop and improve the
organizational health culture and effectiveness. It helps in creating the learning culture
within the organization.
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leaders, subordinates, and peers.
• Quality – Training and Development helps in improving upon the quality of work and
work-life.
• Health and Safety – Training and Development helps in improving the health and
safety of the organization thus preventing obsolescence.
The principal objective of training and development division is to make sure the
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are four other objectives: Individual, Organizational, Functional, and Societal.
Individual Objectives – help employees in achieving their personal goals, which in turn,
Training objective is one of the most important parts of training program. While some
here is that resources are always limited and the training objectives actually lead the
design of training. It provides the clear guidelines and develops the training program in
1. Trainer
2. Trainee
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3. Designer
4. Evaluator
Trainer – The training objective is also beneficial to trainer because it helps the trainer
to measure the progress of trainees and make the required adjustments. Also, trainer
comes in a position to establish a relationship between objectives and particular
segments of training.
Trainee – The training objective is beneficial to the trainee because it helps in reducing
the anxiety of the trainee up to some extent. Not knowing anything or going to a place
which is unknown creates anxiety that can negatively affect learning. Therefore, it is
important to keep the participants aware of the happenings, rather than keeping it
surprice.Secondly, it helps in increase in concentration, which is the crucial factor to
make training successful. The objectives create an image of the training program in
trainee’s mind that actually helps in gaining attention. Thirdly, if
the goal is set to be challenging and motivating, then the likelihood of achieving those
goals is much higher than the situation in which no goal is set.
Therefore, training objectives helps in increasing the probability that the
Participants will be successful in training.
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Designer – The training objective is beneficial to the training designer because if the
designer is aware what is to be achieved in the end then he’ll buy the training package
according to that only. The training designer would then look for the training methods,
Therefore, without any guidance, the training may not be designed appropriately.
Evaluator – It becomes easy for the training evaluator to measure the progress of the
trainees because the objectives define the expected performance of trainees. Training
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Training and Human Resource Management
The HR functioning is changing with time and with this change, the relationship between
the training function and other management activity is also changing. The training and
development activities are now equally important with that of other HR functions. Gone
are the days, when training was considered to be futile, waste of time, resources, and
marketing & sales, HR, production, finance, etc depends on training for its survival. If
training is not considered as a priority or not seen as a vital part in the organization,
then it is difficult to accept that such a company has effectively carried out HRM.
Training actually provides the opportunity to raise the profile development activities in
the organization.
(concepts of HRM), senior management team is now increasing the role of training.
Training is now the important tool of Human Resource Management to control the
attrition rate because it helps in motivating employees, achieving their professional and
personal goals, increasing the level of job satisfaction, etc. As a result training is given
CHAPTER-4
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LEARNING AND TRAINING
Irrespective of the type or method of training, a trainer has to keep in mind some of the
taught.
Motivation
A trainee needs to have a desire to learn and benefit from the programme. If the is not
company will have spent its money badly. On the other hand, being too intense about
learning and outcome may result in setting over ambitious goals for the individual.
Reinforcement
place and be internalized to the desired extent, a trainee is rewarded or given some
some tangible reward, or the individual’s feeling of a sense of progress. Current stress
is on positive support and helpful behavior, even when mistakes are made.
Feedback
During the training process, it is useful for the trainee to be told how he is progressing.
Constant and periodic feedback has positive effects on the trainee’s learning. Unless
the trainee knows how close his performance comes to the desired standard, he will not
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have an opportunity to improve. Feedback therefore provides a basis for correcting
oneself. Secondly, feedback helps to sustain the trainee’s interest in the task, or in each
learning that is taking place, by bringing greater involvement with the learning process.
possible.
Transfer of Learning
The maximum use of training can be made if the trainee is able to transfer his learning
to his actual work role.This is possible if identical elements are incorporated in the
training situation from the job role, either existing or proposed. The more similar the
learning situation is to the job situation, the higher the degree of transfer the trainee can
expect, and hence the grater the relevance of the training programme.
Repetition
Repetition etches a pattern into our memory, e.g., when one studies for an examination,
Relevance
Relevance relates to the meaningful fuse of material, which aids learning, e.g., trainers
usually explain in the overall purpose of a job to trainees before assigning them a
particular task.
TRAINING INPUTS
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There are three basic types of inputs;
(i)Skills
(ii)Attitude
(iii)Knowledge.
when the workers attitude to the job is right, when the workers knowledge of the job is
modifications in skills, attitudes and knowledge of employee so that they perform their
These have a requirement for induction into the company as a whole in terms of its
business activities and personnel policies and provisions, the terms, conditions and
benefits appropriate to the particular employee, and the career and advancement
opportunities available.
These are people who are moved from one job to another, either within the same work
area, i.e. the same department or function, or to dissimilar work under a different
management. Under this heading we are excluding promotions, which take people into
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3. PROMOTIONS
Although similar to the transferee in that there is a new job to be learned in new
surroundings, he is dissimilar in that the promotion has brought him to a new level of
difficult to make successfully to permit one to assume that the promotes will pick it up
as he goes along and attention has to be paid to training in the tasks and the
Even the most experienced operator has everything to learn when a computer and
electronic controls replace the previous manual and electro-mechanical system on the
process plant on which he works. There is no less a training requirement for the
5. NEW PROCEDURES
Mainly for those who work in offices in commercial and administrative functions but also
for those who we workplace is on the shop floor or on process plant on any occasion on
which there is a modification to existing paperwork or procedure for, say the withdrawal
of materials from stores, the control of customer credit the approval of expense claims,
there needs to be instruction on the change in the way of working in many instances, a
note bringing the attention of all concerned the change is assume to be sufficient, but
there are cases, such as when total new systems in corporating IT up dates are
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6. NEW STANDARDS, RULES AND PRACTICES
Changes in any one these are likely to be conveyed by printed note or by word of mouth
by the manager to his subordinates, and this can be the most satisfaction way of
dealing with the change from the point of view of getting those affected to understand
their new responsibility. However not all changes under this heading can be left to this
sort of handling. Even the simplest looking instruction may be regarded as undesirable
behind the change and lose confidence in a management which he now believes to be
‘messing about’, or he may understand the purpose and have a better alternative to
responsibilities between the section leaders of credit control, invoicing and customer
records, although there is no movement of staff between the sections (i.e. no transfers).
Although the change in work content for each clerk and supervisor is defined clearly for
each person in the new procedures, there is nevertheless a need for each person to
know where he stands in the new set up, which is responsible for what, and where to
8. MAINTENANCE OF STANDARDS
We are here concerned with maintenance of standards through training, for it must be
remembered that supervision and inspection and qualify control are continuously
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responsible for standards and exercise their own authorities to this end. Although it is
generally agreed that some retraining from time to time, taking varied forms even for the
on group of employees, does act as both a reminder and a stimulus, there is not much
agreement on the next frequency and form that such retraining should take, of there is
as yet little scientific knowledge on this subject which is of much use in industrial
situations.
Again, whilst there is little scientific study of the loss of ability to learn new skills in those
cases where people spend a long time without change, and without the need to learn,
there is increasing evidence in current experience to suggest that this is the case in
industrial employment. Add, of course, there is the inference arising from the laboratory
experiments of psychologists.
STANDARDS
in all companies. Some of these skills are seen to be critical to major developments in
rare, despite the common knowledge that standards are as varied as human nature.
Employees of any position in the company who are heading towards retirement will
benefit from learning about health, social life, work opportunities money management
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etc. Internal or external courses are best attended a year or two before retirement date,
BENEFITS OF TRAINING
Employees and the organization need to realize the importance of contribution and
learning for mutual growth and development.Training is the answer to deal with
include:
Workforce.
knowledge.
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It acts act as a retention tool by motivating employee to the vast
There are a number of expressions used to describe steps taken by management and
by training offices at the conclusion of training and during the days or weeks afterwards.
well as cost benefit, which have appeared in more recent years. We are interested in all
of these and have already tackled one of the, implementation, and we start by giving our
definitions in order to establish a clearer picture of what each is, and how they relate to
each other.
Evaluation of training, or, indeed of anything, consists simply of putting a value to it. To
evaluate training means undertaking a search for the effect that it has had on the people
and the situations, which it influences, and then trying to measure or estimate whether
We shall see that at the level of pure training there is an evaluation to be made, but that
competence.
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2. They were then to apply their new capability correctly during the service that they
gave to motorists.
3. The motorists would respond to this with a reaction of pleasure and would tend to
use that particular station rather more, thus increasing the amount of gasoline
sold.
4. The increased sales, and negligible increased costs, would improve the revenue
In the new era,challenges for the trainer are to create learning environment. Trainer
needs to innovate new ways design and deliver the training inputs. Wide range of
technique like interactive methods like teaching, experiential learning cases inventories
games, including humour. Where as we have the ancient way of story telling as a
powerful tool to create learning for adult managers of industry. Sharing ones own
Methods of Training
There are various methods of training, which can be divided in to cognitive and
behavioral methods. Trainers need to understand the pros and cons of each method,
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also its impact on trainees keeping their background and skills in mind before giving
training Cognitive methods are more of giving theoretical training to the trainees. The
various methods under Cognitive approach provide the rules for how to do something,
methods are associated with changes in knowledge and attitude by stimulating learning.
It is one of the oldest methods of training. This method is used to create understanding
or oral form. Lecture is telling someone about something. Lecture is given to enhance
the knowledge of listener or to give him the theoretical aspect of a topic. Training is
basically incomplete without lecture. When the trainer begins the training session by
means the telling the aim, goal, agenda, processes, or methods that will be used in
training that trainer is using the lecture method. It is difficult to imagine training without
lecture format.
A good lecture consists of introduction of the topic, purpose of the lecture, and priorities
Less expensive
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Knowledge building exercise
example, trainer shows the trainees how to perform or how to do the tasks of the job. In
To carry out an effective demonstration, a trainer first prepares the lesson plan by
breaking the task to be performed into smaller modules, easily learned parts. Then, the
trainer sequentially organizes those modules and prepares an explanation for why that
Tells the trainees what you will be doing so they understand what you will be
showing them
The difference between the lecture method and the demonstration method is the level of
involvement of the trainee. In the lecture method, the more the trainee is involved.
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This method uses a lecturer to provide the learners with context that is supported,
elaborated, explains, or expanded on through interactions both among the trainees and
between the trainer and the trainees. The interaction and the communication between
these two make it much more effective and powerful than the lecture method. If the
discussion method is used with proper sequence i.e. lectures, followed by discussion
and questioning, can achieve higher level knowledge objectives, such as problem
The Discussion method consists a two-way flow of communication i.e. knowledge in the
by trainees to trainer.
Understanding is conveyed in the form of verbal and non-verbal feedback that enables
the trainer to determine whether the material is understood. If yes, then definitely it
would help out the trainees to implement it at their workplaces and if not, the trainer may
need to spend more time on that particular area by presenting the information again in a
different manner.
Questioning can be done by both ways i.e. the trainees and the trainer. When the
Trainees ask questions, they explain their thinking about the content of the lecture. A
Trainer who asks questions stimulates thinking about the content of the lecture. Asking
And keep the trainees focused on the content. Besides that, discussions, and
Interactions allow the trainee to be actively engaged in the material of the trainer.
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Mentoring
organization goes to achieve its vision and mission to the junior employee
The meetings are not as structured and regular than in coaching. Executive mentoring
Is generally done by someone inside the company. The executive can learn a lot from
mentoring
A senior executive could be assigned as a mentor to assist the new executive settled
into his role. Mentoring is one of the important methods for preparing them to be future
executives. This method allows the mentor to determine what is required to improve
mentee’s performance. Once the mentor identifies the problem, weakness, and the area
that needs to be worked upon, the mentor can advise relevant training. The mentor can
also provide opportunities to work on special processes and projects that require use of
proficiency.
It is one-to-one interaction
It helps in identifying weaknesses and focus on the area that needs improvement.
Job Rotation
For the executive, job rotation takes on different perspectives. The executive is usually
not simply going to another department. In some vertically integrated organizations, for
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example, where the supplier is actually part of same organization or subsidiary, job
rotation might be to the supplier to see how the business operates from the supplier
point of view. Learning of the organization is perceived from the outside broadens the
foreign office on the global perspective For managers being developed for executive
This approach allows the manger to operate in diverse roles and understand the
different issues that crop up. If someone is to be a corporate leader, they must have
this type of training. A recent study indicated that the single most significant factor that
An organized and helpful way to develop talent for the management or executive level
leave to replace someone at the next higher level. It is generally done for the
designations that are crucial for the effective and efficient functioning of the organization
Assessment of the employees who have the potential and caliber for filling the
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Position.
Training-Design
The design of the training program can be undertaken only when a clear training
objective has been produced. The training objective clears what goal has to be
achieved by the end of training program i.e. what the trainees are expected to be able to
do at the end of their training. Training objectives assist trainers to design the training
program.
The trainer – Before starting a training program, a trainer analyzes his technical,
The trainees – A good training design requires close scrutiny of the trainees and
The profiles. Age, experience, needs and expectations of the trainees are some of the
positive perception for training program, etc. Therefore, when the climate is favorable
nothing goes wrong but when the climate is unfavorable, almost everything goes wrong.
background of trainees must be kept in mind in order to get the right pitch to the design
of the program
Training strategies – Once the training objective has been identified, the trainer
translates it into specific training areas and modules. The trainer prepares the priority
Training topics – After formulating a strategy, trainer decides upon the content to
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Be delivered. Trainers break the content into headings, topics, ad modules. These
modules are then classified into information, knowledge, skills, and attitudes .
Training tactics – Once the objectives and the strategy of the training program
becomes clear, trainer comes in the position to select most appropriate tactics or
• Trainees’ background
• Time allocated
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Support facilities – It can be segregated into printed and audio visual. The various
requirements in a training program are white boards, flip charts, markers, etc.
Constraints – The various constraints that lay in the trainers mind are:
• Time
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• Furnishings and equipments
• Budget
occur no matter how good the training methods are, or how talented the trainees
are. Therefore, it is important to intervene before training and provide them the
information about the learning outcome that they can expect and how the learning
outcome will help in achieving the objectives. This increases the motivation to
trainee perceives the training as waste of time, and waste of resources, no learning
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hand, if the trainee believes and expects that the training would help him to
improve upon his professional skills and would further help him in achieving his
trainees should have the right KSAs for the training because even if the methods
and contents of the training is good but the candidates do not have the right KSAs,
the training program will fail. Also the training methods would not be effective if
the candidates are lacking the desired skills. Therefore, proper selection technique
is must that would ensure that hired have the requisite KSAs to be successful in
training.
because of the organizational forces also. These forces also hold back the transfer of
training, and learning. Therefore, it is important to keep in check those forces. For the
PEERS SUPPORT – Peer support can also help in transfer of training, for
example, if the trainee is the only one who is receiving training in the department
then probably the experienced peers might put pressure on trainee to forget the
training and work. This situation also hampers in transfer of training. However,
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also by encouraging the learning culture in the organization .
of ways, for example, if the trainee is motivated to learn and receives full support
from their supervisor, then this support in turn encourages the employee to learn
as much as possible. Also, supervisor can also reduce the negative factors of
training, such as, the work that piles up during training that makes the employee
training. Gone are the days, when the trainers’ role used to get over once the
training program is done. Trainers’ role is now extended to the work place also.
Besides training, trainer’s role is to keep a check on how trainees are performing
and help them and discuss with them if they encounter any problem in the
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workplace.
towards employee, towards training. If these factors are positive then the climate
will also support the transfer of training. It is the organizations foremost duty to
make the employees realize through these factors that adequate amount of time
and resources are spent on them for their professional and personal development.
CULTURE – also have the impact over the transfer of training. If the culture of
what they have learnt in the workplace and provide them variety of others factors
such as, social support, challenging jobs, etc then the likelihood of the transfer of
training increases.
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NEW ELECTRONIC TECHNOLOGIES IN TRAINING
The use of computers and videotapes in the field of training is now well established.
Some leading institution like MANAGE, Hyderabad is using this technology in training
programme.
Televisions system in which programme is sent out by radio wave and are seen on
television. Indira Gandhi National Open University (IGNOU) is very well using this
computer which has programmed study plan. The programmed course selects the next
topic or phase of study according to previous responses from the student allowing each
The phrase ‘interactive video’ refers to a video programme with which user (trainee) can
interact. Interactivity takes place between user and the system, some thing for IC
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(3) a computer
(4) a disc drive, the computer controls the video or video disc. Disc drive loads a
5) Tele-conferencing:
A two way audio and one way video system. It is used nowadays by many institutions
TRAINING EFFECTIVENESS
Cutting edge of competition today demands every organization, to measure its activities
in terms of effectiveness, efficiency, excellence (triple E). To achieve this triple C a lot
of investment is made by the organization but the sword of sure short success hangs on
the head of the HRD manager, this is because he has to handle the most complex
resource i.e. human resource. The next toughest thins is to maintain is the ROI (return
on investment) of training and development. It is not only the ROI but the performance
and commitment etc. of the manpower which are not easy to handle.
Keeping all these factors in mind the focus of vision falls on training and development.
achieve the present goals, through the increased learnt behavior. In the process of
training effectiveness is the most important /vital area, where by the individual and
organizational goals are integrated to bring about the desired performance levels. How
47
Training skill & communication Job performance
Trainer
Trainee
Learning ability
48
CHAPTER 5
Interview
Questionnaire design
Sample Size:
To understand the training and development scenario at Reliance Mobile and what the
trainee really feels about the training they have undergone and further what kind of
training they look for. Do they really look for any kind of training or not? To study the
above aspect we covered almost about 40 people from almost all the department at of
corporate publications
49
DATA ANALYSIS AND INTERPRETATIONS
Agree 13 52
Disagree 1 4
Partly Agree 4 16
Can’t Say 7 28
Total 25 100
60
50
40
30
20
10
0
AGREE DISAGREE PARTLY AGREE CANT SAY
Interpretation:-
50
Q 2. How many training programmes will you attend in a year?
60
50
40
30
20
10
0
LESS THAN 10 10 20 20 - 40 MORE THAN 40
INTERPRETATION:-
The above chart indicates that less training programmes are held in the organization.
51
Q 3. To whom the training is given more in your organization?
Total 25 100
60
50
40
30
20
10
0
SENIOR JUNIOR NEW STAFF BASED ON
REQMT.
INTERPRETATION:-
52
Q 4. What are all the important barriers to Training and Development in your
organization?
Time 5 20
Money 4 16
Non-availability of skilled 10 40
trainer
Total 25 100
40
30
20
10
0
E EY FF ER
TIM ON STA A IN
M Y TR
STB ED
RE ILL
NTE FS
K
O FI YO
CK ILIT
LA B
A ILA
-AV
N
NO
INTERPRETATION:-
The above graph indicates that the important barriers to Training and Development in
the organization is Non-availability of skilled trainers.
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Q 5. Enough practice is given for us during training session? Do you agree with this
statement?
Strongly Agree 14 56
Agree 2 8
Somewhat agree 6 24
Disagree 3 12
Total 25 100
60
50
40
30
20
10
0
STRONGLY AGREE AGREE SOMEWHAT DISAGREE
AGREE
INTERPRETATION:-
This graph indicates that enough practice is given for employees during training
sessions.
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Q6. The training sessions conducted in your organization is useful. Do you agree with
this statement?
Strongly agree 15 60
Agree 5 20
Somewhat 5 20
Disagree 0 0
Total 25 100
70
60
50
40
30
20
10
0
STRONGLY AGREE AGREE SOMEWHAT DISAGREE
AGREE
INTERPRETATION:-
The above graph indicates that the training sessions conducted in the organization is
useful.
55
Q7. Employees are given appraisal in order to motivate them to attend the training. Do u
agree with this statement?
Respondants No. of respondants Percentage
Strongly Agree 14 56
Agree 6 24
Somewhat 3 12
Disagree 2 8
Total 25 100
60
50
40
30
20
10
0
STRONGLY AGREE AGREE SOMEWHAT DISAGREE
AGREE
INTERPRETATION:-
The above graph shows that Employees are given appraisal in order to motivate them
to attend the training.
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Q8. What are the skills that the trainer should possess to make the training effective?
Technical skills 8 32
Total 25 100
35
30
25
20
15
10
0
TECH. SKILLS SOFT SKILL GENERALIST TALKATIVE
INTERPRETATION:-
The above graph indicates that the trainer should possess technical skills to make the
training effective
57
Q9. What are the general complaints about the training session?
Total 25 100
45
40
35
30
25
20
15
10
5
0
Take away Too many gaps Training sessions Boring and not
precious time of between the are unplanned useful
employees sessions
INTERPRETATION:-
The above graph indicates that there are two many gaps between the training sessions.
58
Q10. Reason for shortage of skilled man power at workplace are :
45
40
35
30
25
20
15
10
5
0
Lack of planning Lack of support Lack of proper Lack of quality
from senior staff guidance and education at
training at primary and
workplace secondary level
INTERPRETATION:-
The above graph indicates that reason for shortage of skilled man power at workplace
are lack of support from senior staff.
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FINDINGS
3) But the barriers for the training process in the organization is the non-availability
of skilled trainers.
4) There are gap between the training session organized by the company that’s why
6) The organization also appoints trainers from outside or from different firms to
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CHAPTER-6
LIMITATIONS
Every scientific study has certain limitations and the present study is no more exception.
These are:
1. The terminology used in the subject is highly technical in nature and creates a lot
of ambugity.
management.
CONCLUSIONS/ SUGGESTIONS
Under noted few suggestions cum conclusion can be taken as for implementation to
reduce cost.
It is found that the average age group of trainees are in their twenties or
early thirties which signifies that the consumer durable industry need more
trainee are made to understand their job thoroughly and the role they are
61
education and training them.
The training objective are in keeping with needs and abilities of the trainee
and it is this that proves to be the major reason for success of the training
as whole...
The trainee fill the feedback form and from time to time test are conducted
We think that time management is one of the thing on which Reliance Mobile
team
found during the visit to the corporate office people they lack in managing
themselves.
observed that people are all the time in tension like situation as to how to
do what to do when to do, no time and things like that which kept them
Last but not least behavioural training is more important as while doing the study it
was found that people are less cooperative and outgoing to help out.
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ANNEXURE
Strongly agree
Agree
Somewhat agree
Disagree
QUES 2:- How many training programs will you attend in a year?
Less than 10
10-20
20-40
More than 40
Senior staff
Junior staff
New staff
Based on requirement
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QUES 4:- What are all the barriers to training and development in your qrganisation?
Time
Money
Lake of interest
QUES 5:- What mode of training method is normally used in your organization?
Job rotation
External training
Conference/ discussion
Programmed instruction
QUES 6:- The training session conducted in your organization is useful. Do you agree
Strongly agree
Agree
Somewhat agree
Disagree
QUES 7:- Enough practice is given to us during training sessions? Do you agree with
this statement?
Strongly agree
Agree
Somewhat agree
Disagree
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QUES 8:- Employees are given appraisal in order to motivate them to attend the
Strongly agree
Agree
Somewhat agree
Disagree
1 – 2 months
2 – 4 months
QUES 10:- What type of training is being imparted for new recruitments in your
organization?
Technical training
Management training
Presentation skills
65
BIBLIOGRAPHY
BOOKS:
WEBSITES:
www.allegisgroup.com
www.wikipedia.org
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