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MB0022
Management Process & organization Behavior
MBA/SMU/SEM1

1-Marks (c) Teams are directly under

the Control of their
(respective) team leaders.
Q. 1 - Which one of the (d) Teams are to be made, for
following actions cannot be firms cannot survive
without the same
included in the planning
process. Q. 5 - An engineering graduate
would be more adapt at
(a) Goal definition
(b) SWOT Analysis
developing his
(c) Identification of target
markets (a) Technical Skill
(d) Placing orders for buying (b) Human skill
equipment (c) Communication Skill
(d) All of These

Q. 2 - Training starts with 6 - Which one of the

following is not a decisional role
(a) Personal needs analysis of manager, as defined by
(b) Task analysis Mintzberg?
(c) PEST analysis
(d) Organization Analysis (a) Negotiator
(b) Entrepreneur
Q. 3 - Variation is equal to (c) Monitor
(d) Resource allocator
(a) Task preference
(b) Difference between Q. 7 - A Successful manager spends
standards and results much of his total office time on
(c) Turnover of firm Communication.
(d) None of those
(a) 28 percent
(b) 48 percent
Q. 4 - Why do we need to do (c) 50 percent
team-building exercises quite (d) 44 percent
often?

(a) Teams Cost less to firm

(b) Teams enable knowledge- Q. 8 - What is networking?
based and innovative
decision making

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 Winsoft Technologies
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(a) Forming an all-channel (d) Both job content and
decentralized social issues determine how much work
communication network performance would be
(b) Socializing and
interacting with people Q. 12 - Yon buy a BMW car
outside one’s own firm and flaunt it before your
(c) Pursuing boss and neighbor. Which one of
developing intimacy with him
(d) All of these
the following needs is
being satisfied?

Q. 9 - Which One of the following (a) Self-actualization

researchers/thinkers did not (b) Social
belong to the classical era of (c) Safety
management thought? (d) Esteem

(a) FW Taylor Q. 13 - According to BF

(b) Max Weber skinner behavior is a function of
(c) Adam Smith
(d) Chester Bernard (a) Motivation
(b) Power
(c) Consequences
Q. 10 - One person shall (d) All of these
have only one boss. This tenet
is better known as principle of Q. 14 - Currently,
Organizational behavior is
(a) Unity of direction being understood and practiced
(b) Discipline in terms of
(c) Division of work
(d) None of these
(a) study of Situational
factors
(b) policies of the top
Q. 11 - According to Elton management
Mayo, after he completed (c) Interpersonal interactions
Hawthorne studies in Chicago only
(d) Group interactions only
(a) Work performance is
dependent upon Job Q. 15- Political Science has contributed
content only to OB in terms of the study and practice
(b) Work performance is of
dependent upon social (a) Work design
issues only (b) Intra-organizational
(c) The Organization we politics
work for much be mechanistic so that we (c) Leadership effectiveness
may be ask deliver output in it (d) Cultural exchanges

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maintain a conditioned
stimulus.
Q. 16- Aptitude represents (c) The behavior of dogs
a person’s capability to towards meat cannot be
(a) Do a task replicated in humans
(b) Learn something (d) None of these
(c) lead people
(d) Solve complex problems Q. 20- which one of the
following is not a tenet of the
Q. 17- what is trunk operant Conditioning theory?
strength? (a) Positively reinforced
(a) Ability to make flexing behavior will recur.
movements at a high (b) Behavior is learnt
speed (c) Information should be
(b) Ability to exert muscular presented in large amounts so that
force repeatedly. responses could be reinforced
(c) Ability to exert insular (d) Rewards are most
strength using the trunk (and abdominal) effective if they immediately follow the
muscles desired response.
(d) All of these
Q. 21- what are the motor
Q. 18- Mr. Ram cal Sharma can produce reproduction processes under
2,400 pieces of a product on a the gamut of social learning?
lathe machine he would take (a) People learn from a
eight hours to do this job. He is model only when they
told to produce 1,700 pieces recognize and pay
only. What is the problem? attention to its critical
(a) Role overload features
(b) Dynamic flexibility is (b) After seeing a new
missing behavior by observing the
(c) Ability-job fit. model, the watching must
(d) There is no problem. be converted into doing
(c) Individuals will be
Q. 19- Pavlov conducted some motivated to exhibit the
experiments on his dogs in 1927 modeled behavior if
and propounded the classical positive incentives or
conditioning theory. He rewards are provided.
concluded that (d) None of the above
(a) Neutral stimulus becomes
a conditioned stimulus Q. 22- Which one of the
due to consistent pairing
with unconditioned
following statements is correct?
stimulus (a) Individuals adopt a
(b) Mental stimulus is not behavior if their bosses
required to a create and enforce it on them.

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(b) Individuals are so Q. 26- which one of the following is not
complex that a group or a major step in the process of behavior
individuals can never modification?
adopt a particular (a) Developing baseline data
behavior. (b) Evaluating performance
(c) Individuals are more improvement
likely to adopt a modeled behavior if it (c) Ignoring key indictors of
results in the outcomes they value. problem
(d) All of these (d) Developing and
implementing an
Q. 23- Ramesh gets intervention strategy
commission or Rs 12,000 on
the sale of Rs 1,00,000. This is Q. 27- which one of the following is not
part of disciplinary actions?
a case of (a) Written warning
(a) Extinction (b) Oral reprimand
(b) Punishment (c) Conference about
(c) Negative reinforcement technical training
(d) None of these (d) Temporary suspension

Q. 24- Suresh made 435 pieces of a Q. 28- Social learning theory suggests
product; he was supposed to that training should
make 235 pieces. He was not (a) Develop technical
recognized or given any reward. aptitude of trainee
This is a case of (b) Create chaos in film
(a) Negative reinforcement (c) Offer positive rewards for
(b) Punishment accomplishments
(c) Extinction (d) Allow trainee to learn on
(d) Positive reinforcement his own.

Q. 25- In an intermittent reinforcement Q. 29- what is the content attribute of

schedule
(a) Every instance of
desirable behavior is not
reinforced; rather
reinforcement is given
often enough to make the
behavior worth repeating
(b) Reinforces the desired
behavior every time it is
demonstrated
(c) is not capable of
reinforcing desired
behavior under any
condition.
(d) None of these
value?
(a) In Signifies that a mode
of conduct on end states
of existence is important.
(b) It tells individual about
the importance of hard
work
(c) It is a state of mind that
has nothing to do with beliefs of
individual
(d) None of these
Q. 30- Collectivism focuses on
a. Distinctiveness of
Individuals

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b. Social ties or bonds Q. 35- If managers want employees to
among individuals. achieve high levels of job satisfaction,
c. The muscularity they must not resort to the following
aspect of individual (a) Task variety for
d. All of these employees
(b) Flexible work settings
Q. 31- Power distance is the (c) Supportive work
a. Degree to which power is environment
unequally shared in society or (d) Additional leaves to
organization allow employees to
b. Difference between the remain away from duty.
powers of two managers at
the same level Q. 36- what does culture establish over
c. Degree to which individuals a period?
take pride in their family (a) Norms and values
d. Degree to which individuals (b) Norms value and
are assertive in there firm attributes
(c) Values and beliefs
Q. 32- Assertiveness is concerned with (d) None of these
a. Withdrawal in face of crisis
b. Loyalty of individual to his firm Q. 37- the lowest limit of emotional
c. Conformance to group norms stability, according to the sixteen
d. Confrontation in the Personalities Factor model or Cattell is
organizational and social context (a) Easily affected by
feelings
Q. 33- which one of the following is not (b) Not at all affected by
a component of attitude? feelings
a. Cognitive (c) Neutral to emotional
b. Affective outbursts
c. Withdrawal (d) There is no lowest limit
d. Behavioral
Q. 38- According to the Big Five Model
Q. 34- Job involvement refers to of personality, extraversion refers to
a. The degree to which individual is those features that are associated with
satisfied with his job (a) Trusting and warm
b. The ability of individual to learn people
the intricacies of a job (b) Gregarious and sociable
c. The degree to which individual people
identifies psychologically with (c) Self-confident individuals
his job and considered his (d) Creative and curios
perceived performance level beings
important to his self-worth.
d. Addition of more job Q. 39- an individual, who is high on the
responsibilities to the existing job Machiavellianism.
a. Is not pragmatic

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b. Does not behave in the tenet that b. 1-F, 2-F
ends can justify means c. 1-T, 2-F
c. Prefers to lose d. 1-F, 2-T
d. Manipulates and longs to win
Q. 43- Statements
Q. 40 - If Parrot’s classification of
emotions is referred to, the tertiary (1) The structural inertia of an
emotions like isolation and neglect organization may persuade its members
would fall under the gamut of the to resist change
following primary emotion. (2) If we want to change an
organization, we must change its
a. Fear people, structure, technologies and
b. Anger tasks
c. Surprise
d. Sadness a. 1-T, 2-F
b. 1-F, 2-T
2 Marks c. 1-F, 2-F
d. 1-T, 2-T
Q. 41- Statements
Q. 44- Statements
(1) Empowerment is a
process, through which (1) The normative re-
fine staff all forced to educative strategy for
become powerful staff change management
specialists, involves the redefinition
(2) The Concept of of existing norms and
Empowerment is usury identified with values, although people
centralized organization structures may or may not be
committed to them.
a. 1-T, 2-F (2) Change cane be brought
b. 1-F, 2-T about through coercive
c. 1-F, 2-F measures, so states the
d. 1-T, 2-T power- coercive strategy .
Q. 42- Statements
a. 1-T, 2-F
(1) In employing power b. 1-F, 2-T
tactics, manager may use c. 1-T, 2-T
Eason to sell ideas to his d. 1-F, 2-F
juniors and also, he may
be friendly towards them Q. 45- State whether the given
to get famous from them statements are or not:
(2) Coalition refers to getting
the support of people outside firm to get (1) OD interventions our not
a denned accepted deliberate; rather, the top
boss and its juniors invite
a. 1-T, 2-T OB/OD interventionists

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to being about change in (III) MBO has succeeded as a
the form motivational tool in India
(2) Any change in one part of (IV) Peter Ducker’s concept of
the firm is likely to bring MBO has been taken from the
about changes in other participative leadership style
(and all) parts of the (a) (I) T (II) F
system, avers Leavitt (III) F (IV) T
(1972) (b) (I) F (II) F
(III) T (IV) T
a. 1-T, 2-F (c) (I) F (II) T
b. 1-F, 2-T (III) T (IV) T
c. 1-F, 2-F (d) (I) T (II) T
d. 1-T, 2-T (III) F (IV) T

Q. 46 State whether the given statement Q. 48- State True/False

s are correct or not (I) A senior manager work
(I) According to the equity be better motivated with status elevation
theory of J Stacy Adams, and recognition techniques
self-outside is employees (II) A supervisor would be
experiences in a situation better motivated if he gets an out-of-turn
inside his firm increment.
(II) According to the equity (III) Employees can sell their
theory, employees with shares, given to them under the ESOP, at
short tenure in their firm any point of time.
tend to have more (IV) Team and a group are
information about others synonymous terms
(III) The Expectancy theory of
motivation was given by (a) (I) T (II) T
Chris Argyris (III) F (IV) F
(IV) Procedural justice refers (b) (I) T (II) F
to the perceived fairness (III) F (IV) T
of the way rewards are (c) (I) T (II) T
distributed among people (III) T (IV) T
a. (I) T (II) T (III) F (IV) F (d) (I) F (II) F
b. (I) F (II) T (III) F (IV) F (III) F (IV) F
c. (I) F (II) F (III) F (IV) F
d. (I) T (II) F (III) F (IV) F Q. 49- (I) Command groups are not
dictated by formal organization
Q. 47- State True /False (II) Performing occurs after
(I) Expectancy refers to the adjourning
belief that one’s efforts would positively (III) Allocation of resources to
affect one’s performance. a group does not affect its behavior
(II) Performance is the (IV) The norming stage is the
plaudit or ability, motivation and one in which group actually starts
opportunity executing task allocated to it

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(a) (I) T (II) F and in-group collectivism refers to the
(III) F (IV) T loyalty offered by ________.
(b) (I) F (II) F (a) People, managers
(III) F (IV) F (b) Leaders, followers
(c) (I) F (II) T (c) Films, individuals
(III) T (IV) T (d) None of the above
(d) (I) T (II) T
(III) F (IV) F Q. 53- If you are fighting for your
interest and are selfish, you
Q. 50- State True/False are__________ but if you fight for your
(I) The more formal team’s interests, you are ___________.
regulations that firm (a) Submissive, assertive
imposes an its employees, (b) Aggressive, assertive
the more consistent the (c) Withdrawn, Submissive
behavior of work group (d) Assertive, with drawn
will be
(II) Group behavior is not Q. 54- Veterans have joined the work
affected by how firm force for during the ______ and Xers
evaluates performance had joined the work force during the
and what behaviors are _______.
rewarded (a) Seventies, sixties
(III) Role conflict occurs when (b) Mid-eighties, nineties
individual fails to meet the demands of (c) Forties, mid-eighties
conflicting roles (d) Sixties, seventies
(IV) Status is given to a person
in a group by the members of that group. Q. 55 The potential for creativity is
enhanced when individuals have
___________ and ________, among
(a) (I) T (II) F other traits.
(III) T (IV) T
(b) (I) T (II) T (a) Knowledge, character
(III) T (IV) F (b) Character, abilities
(c) (I) F (II) T (c) Knowledge, proficiencies
(III) T (IV) T (d) Character, charm
(d) (I) F (II) F
(III) T (IV) T Q. 56- People would indulge in intuitive
decision making when a high level of
Q. 51- Type A personality is __________ exists and ______ data is
_____________ Whereas Type B of little use.
personality is_____________.
(a) Impatient, competitive (a) Analytical, uncertainty
(b) Competitive, restless (b) Uncertainty, problematic
(c) Time-conscious, fast (c) Uncertainty, analytical
(e) Aggressive, relaxed (d) Certainty, vague
Q. 52 Societal collectivism relates to
the encouragement given by _________

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Q. 57- _________ is a physiological (6) Coordination is done
need and ________ is an esteem need. even as the execution of tasks is
(a) Shelter, thirst underway.
(b) Thirst, security (7) Executives are given free
(c) Shelter, autonomy luncheons.
(d) Recognition, acceptance a. 4, 3, 2, 6, 1
b. 2, 4, 5, 7, 6
Q. 58- __________relates to appearance c. 5, 1, 2, 3, 7
norms and ________ relates to d. None the these
performance norms
(a) Output, dress Q. 62- The group performance
(b) Dress, output procedure
(c) Socialization, absence Group is adjourned
(d) Absence, socialization 1. Group is proposed and made
2. People fight against one another
Q. 59- _________ people and 3. Group delivers results
________ members of a firm are better 4. People start following norms of
able to resist conformity pressures. group.
(a) Low-status, old 5. CEO addresses the group leader
(b) High-status, old
(c) Old, manipulative a. 1, 2, 3, 5, 4
(d) Powerful, powerless b. 2, 3, 5, 4, 1
c. 2, 3, 1, 4, 5
Q. 60- Teams are ________ and they d. 2, 6, 3, 5, 4
________ individuals
(a) Flexible, comprise Q. 63- The conflict process
(b) Rigid, outperform 1. Cognition and personalization
(c) Excellent, overpower 2. Intentions
(d) Flexible, outperform 3. Outcomes
4. Potential opposition
4 marks 5. Behavior
6. Cognition
7. Retention
Q. 61 (1) The basic management
process variation is measured after a. 5, 3, 2, 4, 6
comparing desired performance with b. 7, 4, 6, 2, 3
actual one. This is the gist of control c. 1, 3, 6, 7, 5
(2) Mangers command their d. 4, 1, 2, 5, 3
juniors.
(3) Organization chart is Q. 64- The negotiation process
created 1. Closure
(4) top boss makes blue- 2. Clarification
prints for all actions to be done by firm. 3. Bargaining
(5) Conferences are 4. Money exchange
organized. 5. Preparation
6. Confrontation

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7. Definition of ground roles
(a) 1-(III) 2-(IV) 3-(I) 4-(II)
a. 5, 3, 2, 1, 6 (b) 1-(IV) 2-(III) 3-(I) 4-(II)
b. 2, 5, 1, 4, 6 (c) 1-(II) 2-(IV) 3-(I) 4-(III)
c. 5, 7, 2, 3, 1 (d) None of these
d. 7, 5, 2, 6, 4
Q. 65- The steps to manage stress: Q. 68- Match the following:

1. Recognize what can be changed Column A Column B

2. Cry over stress woes 1.Internal loans of control (I)I am angry most of the
3. Reduce the intensity of emotional times
reactions to stress 2.Role Overload (II) I am confident on my abilities
4. Build your physical reserves 3.Hostility (III)I have too many roles to
5. Maintain your emotional reserves perform
6. Learn to moderate your physical 4.Self-efficacy (IV)I control my own destiny
reactions to stress
7. Be aware of stresses (a) 1-(I) 2-(III) 3-(IV) 4-(II)
8. Talk to boss about stressors (b) 1-(IV) 2-(III) 3-(IV) 4-(I)
(c) 1-(II) 2-(IV) 3-(I) 4-(III)
a. 7, 1, 3, 6, 4, 5 (d) 1-(IV) 2-(III) 3-(I) 4-(II)
b. 8, 1, 3, 5, 2, 4
c. 2, 7, 6, 8, 5, 1 Q. 69- Match the following:
d. 1, 7, 5, 6, 4, 3 Column A Column B

Q. 66-Match the following: 1.Kurt Lewin (I) Equity Theory

Column A Column B 2.Pavlov (II) Needs Hierarchy
1.Scientific Management (I) Hawthorne 3.J Stacy Adams (III)Force field Analysis
Experiments 4.A H Maslow (IV)Classical Conditioning Theory
2.E Kaman’s Typology(II) FW Taylor
3.Elton Mayo(III)Love, Joy, Surprise Anger, (a) 1-(I) 2-(II) 3-(IV) 4-(III)
sadness, tear (b) 1-(III) 2-(IV) 3-(I) 4-(II)
4.Parrot’s Typology(IV)Anger, Gear, Sadness (c) 1-(IV) 2-(III) 3-(I) 4-(II)
happiness, disgust supplies (d) None of these

(a) 1-(IV) 2-(III) 3-(II) 4-(I) Q. 70- Match the following:

(b) 1-(II) 2-(IV) 3-(I) 4-(III) Column A Column B
(c) 1-(IV) 2-(I) 3-(II) 4-(III) 1.Bounded Rationality(I)drawing a
(d) 1-(I) 2-(II) 3-(IV) 4-(III) general impression on the basis of a
single characteristic
Q. 67-Match the following 2.Halo effect(II) Different behaviors in
different situations
Column A Column B 3.Distinctiveness(III)Iseek solutions
1.Legitimate Power (I)terrorist according to my level of understanding
2.Expect Power (II) Judiciary and information processing.
3.Coercive power (III)My Uncle is Gay
4.Referent Power (IV)A prefect salesmen

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4.Con sensus(IV)Every one faces a (III) Under the concept of
similar situation responds in the same projection, we tend to see
way people as more
homogeneous then they
(a) 1-(II) 2-(III) 3-(IV) 4-(I) really are
(b) 1-(IV) 2-(III) 3-(I) 4-(II) (IV) Individual takes stimuli
(c) 1-(III) 2-(I) 3-(II) 4-(IV) selectively, according to
(d) None of These what he wants to hear, see
comprehend; this is the
Q. 71- State whether the given gist of selector perception
statements are true or not: (a) (I) T (II) T (III) T (IV) F
(b) (I) F (II) F (III) T (IV) T
(i) Pavlov gave the classical (c) (I) T (II) F (III) T (IV) T
conditioning theory. (d) (I) F (II) F (III) F (IV) T
(ii) Self –regulation is the
ability to control Q. 73- State whether the given
emotions. statements are true or not:
(iii) Man are more expressive
& emotional than women a. is the foundation of all creature
(iv) Personal competence work
does not determine how
we manage ourselves. b. Very Stereotypes can be
perceived on the basis of
(a) (I) True (II) False ethnicity
(III) False (IV) True
(b) (I) True (II) True c. The rational decision-making
(III) False (IV) False model has six steps
(c) (I) False (II) False
(III) True (IV) True d. Expertise few people can be
(d) (I) True (II) True adept at intuitive decision
(III) False (IV) True making

Q. 72- State whether the given a. (I) F (II) F (III) F (IV) F

statements are true or not: b. (I) T (II) F (III) T (IV) F
(I) In the context of the c. (I) F (II) F (III) F (IV) T
attribution theory, if d. (I) T (II) T (III) T (IV) T
consensus value is high,
one would give external Q. 74- State whether the given
attribution to employee’s statements are true or not:
tardiness.
(II) The tendency of a. Decision marking is executed
individual to attribute when we have to solve a
one’s own characteristics problem.
to other people is called
stereotyping

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b. No person on the earth can
escape the tendency to engage in
self- salving bias

c. People with high tendency to

socialize love to live and work in
seclusion

d. The mass movement of marks

Luther king (for protecting the
civil rights of the blecks)
emanated from his need to
socialize.
a) (I) T (II) F (III) T (IV) F
b) (I) T (II) T (III) F (IV) F
c) (I) F (II) T (III) F (IV) T
d) (I) T (II) T (III) T (IV) T

Q. 75- Statements
a. Theory X people are innovative

b. Theory Y people are

hardworking & independent

c. Salary is a hygiene factor,

according to the Motivation
hygiene theory or Frederick
Herberg

d. The desire for close interpersonal

relations falls under the gamut of
affiliation need (n/aff), according
to McClelland’s theory of needs.

a. (I) T (II) T (III) T (IV) T

b. (I) F (II) T (III) F (IV) T
c. (I) F (II) T (III) T (IV) T
d. (I) T (II) T (III) T (IV) T
(a) (I) T (II) F (III) F (IV) T *********************************
(b) (I) F (II) F (III) F (IV) F Name:
(c) (I) F (II) T (III) T (IV) T Roll No:
(d) (I) T (II) T (III) F (IV) F Date:
*********************************

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Ans1: D Ans47 D
Ans2: B Ans48 A
Ans3: B Ans49 B
Ans4: B Ans 50 A
Ans5: A Ans51 D
Ans6 C Ans52 C
Ans7 D Ans53 B
Ans8 B Ans54 C
Ans9 C Ans55 C
Ans10 D Ans56 C
Ans11 D Ans57 C
Ans12 D Ans58 B
Ans13 C Ans59 B
Ans14 A Ans60 A
Ans15 B Ans61: A
Ans16 B Ans62: B
Ans17 C Ans63: D
Ans18 C Ans64: C
Ans19 A Ans65: A
Ans20 C Ans66: B
Ans21 B Ans67: C
Ans22 C Ans68: D
Ans23 D Ans69: B
Ans24 C Ans70: C
Ans25 A Ans71: B
Ans26 C Ans72: C
Ans27 C Ans73: D
Ans28 C Ans74: B
Ans29 A Ans 75 C
Ans30 B
Ans31 A
Ans32 D
Ans33 C
Ans34 C
Ans35 D
Ans36: B
Ans37: A
Ans38: B
An39s: D
Ans40: D
Ans41: B
Ans42:C
Ans43: D
Ans44: B
Ans45: C
Ans46 C

MD. A. A. Khan