2010 KPI Milestone Chart 07 08 09

Q4 Planning FOR ISO & FQA 2010
To: Mr Joseph From: Priya
No Goal Tasks Oct Nov Dec
Ensure 100% follow up Closing CAR and Issue CAR for NC area and follow up with
1
Summarize Audit Report concern area.
Management Review will carried out in Preparation For MR by HOD's and

2
this Quarter summarize the Internal & External issues
Perform Calibration
Internal & External Calibration will External - Dial Thickness & Dial Gauge
3
carried out Internal - Electronic Balance & Vernier
Caliper
100% of periodic Review of Documents

will carried out To Review and update all ISO related
4 * Quality manual document if any changes on working
* SOP and WI method.
* Other ISO Documents (Record & Form)
* To understand the process clearly and

defined for
Study Process and Related Documents-
1) Sample Arrangement.
5 Basic Process Flow will carried out
2) Customer Property
succesfully
Process that not been followed or
procedure that not suitable.
* Training on Quality Awareness to new

face of FQA on QA inspection, Calibration,
6 Carried out the training smoothly.
Sample arrangement and Report
Preparation.
mprovement on system, help smoothen

their process flow with proper
Proper documentation will implement in documentation.
7
CS and Warehouse CS- (Due to Q3 fail to achieve, it will bring
to Q4)
Warehouse.
1 of 21
Q4 Planning FOR ISO & FQA 2010
No Goal Tasks Oct Nov Dec
Follow up monitoring and achivement of

objective analysis and update the
8 Ensure 100% of department objective analysis in objective file.
Especially on Engineering & FQA
Objective
Will Complete other activity mention as Organize 5s- Every WK Audit and prepare
9
per time frame montly summary of 5s Audit
2 of 21
Q3 Review FOR ISO & FQA 2010
No Goal Tasks Jul Aug Sep Status Review
No achieve. Company objective fail to meet

1 Ensure 90% of Company Quality Objective are achieved. Department Quality Objectives 2010
x target.
Completed and achieve. Already include in

Ensure Design & Development incorporated into on Include Design and Development
2 Quality Manual and guide R&D to record the
Management System. (7.3)
activities.
ü
Completed and achieve. Next action issue CAR
3 Internal Audit will carried out CFC Internal Audit
and summarize Report in Q4
ü
Improvement in system (Customer
4 Proper documentation will start implement in CS No achieve. In Progress.
Service) x
5 Complete Update WI Proses Audit (Casting) ü Ongoing activities.So far achieved.
6 PMMA Activity will smoothly carried out FQA Ongoing activities.So far achieved.
ü
7 Internal & External Calibration will carried out Internal & External Calibration Achieved. Calibrated as time frame.
ü
8 Review of documents will carried out. Periodic Review of documents Ongoing activities.So far achieved.
ü
9 Carried out the training smoothly. Training, Couching & Monitoring Succesfully trained 5 new faces in IQA
ü
Will Complete all the activity mention as per time frame Completed the training material and
10 Other Activity
ü Organization Chart
1. Follow up company quality objectives monitoring and achievement.
2. R&D - Improvement on system, help R&D smoothen their process flow with proper documentation on process and specification.
Process to include Design and Development in ISO syatem
3. 2nd Internal Audit schedule on sept 2010.

- Focus on questionaire for ISO 9001:2008 especially on preparation of checksheet
-Give Training to Internal Auditor's training (NurFadzlyana, Junani, Noraizura,Loga,Mdm Lim)
4. CS - Improvement on system, help CS smoothen their process flow with proper documentation
5 Casting- Follow up with Proses work and help to revised new method in WI.
6. FQA
- Focus in panasonic inspection
- PMMA Heat Shock Test
3 of 21
Q3 Review FOR ISO & FQA 2010
- PMMA Warehouse Packed Goods Inspection
7. Internal and External Training

External - Manometer
Internal - Vernier Caliper
8. Periodic Review of Documents

- Update related procedures / Manual (Include clause 7.3)
9. Training & Monitoring of Process

- Coaching on process control, process flow and documentation, maintaining of quality records
- ISO awareness on requirements, filing system, cooperation and intergration between section to maintain the system
- IQA Training for new auditor
10 Other Activity
- Prepared Quality Policy to CFC members
- Prepare Training Material (QA)
-Prepare Organization Chart to every department
4 of 21
ISO & FQA Yearly Event Calendar
January 2010 February 2010 March 2010

Ext Cal - Digimatic Caliper Internal Quality Audit
Int Cal - Venier Caliper Ext Cal - Dial Thickness
Crock Pot SGS Lab Test
April 2010 May 2010 June 2010

URS Surveillance Audit Int Cal - Venier Caliper
Int Cal - Electronics Balances
July 2010 August 2010 September 2010

Ext Cal - Manometer Int Cal - Venier Caliper Crock Pot SGS Lab Test
October 2010 November 2010 December 2010

Internal Quality Audit Int Cal - Electronics Balances
Int Cal - Venier Caliper
Ext Cal - Dial Thickness
Ext Cal - Dial Gauge
ISO & FQA 2009 PLANNING
Date………
No Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Tasks
Department Quality Objectives
1
2009
2 CFC Internal Audit
3 CFC Management Review Meeting
4 CFC Surveillance Audit
5 FQA
6 Periodic Review of Documents
7 Internal & External Calibration
8 Training
Plan New Plan

Actual URS Audit 4th Quarter
1. Follow up company quality objectives monitoring and achievement. Update the analysis and notice board (at GWI) for all CFC worker information and communication.
2. 2nd Internal Audit schedule on October 2009. Focus on new questionaire for ISO9001:2008
3. The Management Review Meeting preparation by HOD's.
4. Surveillance Audit
- Combine with IQA
5. FQA
- PMMA Heat Shock Test (started in February)
- Living Water Leaking Test (started in March)
- Adhoc Incoming Inspection
- Warehouse Packed Goods Inspection

- Revise all procedure to ISO9001:2008
7. FQA - Follow up on Internal and External Equipment Calibration

- Internal Calibration on Weighing Machine and Vernier Calipers
8 Training & Monitoring of Process

- Couching on process control, process flow and documentation, maintaining of quality records
- ISO9001:2008 Customer Property Control & Outsourcing Control
ISO & FQA 2009 PLANNING
Date………
Tasks
1 SCCKL / CCKL

2
2009
6 FQA
9 Training
Plan New Plan
Actual URS Audit 2nd Quarter
1. CCKL Re-Certification Audit and Surveillance Audit

- Recertification Audit done on 19/02/2009 with no Discrepency.
- Next Surveillance Audit will be on November 2009
* Store management, Quality records, Quality objectives and statistical analysis.
- Last update March 2009
3. Internal Audit schedule on March and September 2009. The IQA will focus on the new faces for auditing.
- Done from 24/03 to 28/03 with 18 Minors and 5 Observations. Follow up on Minors corrective actions.
4. The Management Review Meeting preparation by HOD's.

- Schedule on 3rd week of April (18/04/2009)
Prepared By; Norhaisah Abdullah

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5. Surveillance Audit (preparation)
- Schedule on May
- Spot check on quality records section by section starting 28/04/2009
6. FQA
- PMMA Heat Shock Test (started in February)
- Living Water Leaking Test (started in March)

- 10/04/2009 and ongoing
8. FQA - Follow up on Internal and External Equipment Calibration

- Venier Caliper Internal Calibration training done on 24/02/2009 (CISB)
- Internal Calibration on Weighing Machine and Vernier Calipers
9. Training & Monitoring of Process

- Couching on process control, process flow and documentation, maintaining of quality records

9 of 21
ISO & QA OFFICER'S 2008 PLANNING
Date………
Tasks
1 SCCKL / CCKL

2
2008
6 QA Training
9 Weight Standard
Plan New Plan
Actual URS Audit
1. CCKL Surveillance Audit was done on 21st March 2007 with 2 Discrepancies and 2 Potential Non-Conformance. Slow moving progress. They should have a training, IQA and MRM.
3. Internal Audit schedule on March and November 2008.

From previous IQA, 80% of the auditor did not have capability to write an audit report and did not follow up on verification of the corrective action.
The Internal Auditor Course also did not help much. The next IQA will focus on the other half of new faces for auditing.
4. The slow progress for Management Review Meeting preparation by HOD's.
6. Training
- Internal Equipment (Weighing Machine) Calibration
- PMMA Outgoing Inspection and Checklist Preparation

10 of 21
- Upgrade QA's skill to work and do the inspection at different site besides their own.
8. QA - Follow up on Internal and External Equipment Calibration
9. QA - Follow up Weight Standard

- QA to follow up and work closely with Technical to gather the information of standard weight.
- DCC to follow up and prepare the offical standard weight documentation.

11 of 21
Sasaran ISO / QA Department
Julai'10 ~ Ogos'10
Membentuk kumpulan QA yang lebih matang untuk menjalankan Audit Proses

1.
Bulanan
memberi latihan asas dari segi penyediaan diri sehingga ke penyediaan laporan
*
audit
mengadakan perbincangan bagi mengurangkan salah faham terhadap sesuatu
*
maklumat
* kefahaman yang lebih menyeluruh terhadap penggunaan form dan rekod
2. Kefahaman dalam Pengawalan Dokumen dan Rekod yang berkesan
* Memberi latihan kefahaman Pengawalan Dokumen dan Rekod kepada Line Leader
dan Staf Sokongan
* Membuat 'spot check' Dokumen dan Rekod
3. Memantau Tindakan Pembetulan yang berkaitan dengan manusia dilaksanakan
dalam tempoh yang dijanjikan dan masalah tidak berulang
* Menyenaraikan semua Tindakan Pembetulan dan memantau setiap minggu
* Memastikan laporan atau maklumat berkenaan disampaikan kepada ketua
bahagian terlibat untuk tindakan selanjutnya
Disediakan Oleh;
__________________
Priya Muniandy
ISO OFFICER'S 2007 PLANNING & ACHIEVEMENT
Date………
Tasks
1 SCCKL / CCKL

2
2007
6 Training
7 Building ISO Library and Notice Board
9 QA
Plan New Plan
Actual
1. CCKL Surveillance Audit was done on 21st March 2007 with 2 Discrepancies and 2 Potential Non-Conformance and the registration are maintained.
All 4 Discrepancies from previous audit have been closed.
2. Since end of December 2006 I have to follow up company quality objectives monitoring and achievement.
Most of HOD's did not understand their own objectives. They don't even gather or monitor information about their objectives.
This is what happen when somebody else are doing the job for them or just let somebody else set up the objectives.
Getting them to set for 2007 is taking more time than I think off. The progress is slow and up to today most f them are struggling to update their objectives analysis.
3. Internal Audit was scheduled on middle of January but actual started on February.
From the Audit Report, 80% of the auditor did not have capability to write an audit report.
The Internal Auditor Course also did not help much. My plan is do another IQU this coming August.
4. The progress of preparation for Management Review Meeting and Surveillance Audit are already started but the progress quite slow.
There are improvements in system documentation. Quality Records are updated by most of the department.
Try my best to break the last minutes culture/habits by most of the HODs.

13 of 21
Follow up activities are major usage of my working time. My target is to reduce it and use the time for more serious ISO training on the standard and requirement.
I also plan to trains at least 2 persons as internal auditor by end of this year.
6. Training
Process Audit Training for all QA started on August.
7. The ISO Notice board, most of the time the board been block by packing materials or product transfer from GWI to Warehouse.
I also plan to put information regarding the 8 waste and other articles about self motivation and positive minded.
9. Taking over QA Department is a big challenge for me because QA is a pretty weak department in CFC.
The QA Inspectors activities needs arrangement and much training needed for their understanding and implementation of the system.
The focuses are more on monitoring of the corrective actions and preparation for line auditing.
QA planning to monitor error which does by human so reject rate could be reduced. This is because I believe human error can be controlled compared with technical problem.
As we tried to minimize the manpower, we can see the effectiveness and the quality of work they produce.
###A Statistical Analysis is another important tasks related to all HOD. For previous surveillance audit we can see that the weak points are the action planned for objectives that not achieved.
I have only gathered the analysis information but no action feedback for action taken.

14 of 21
ISO OFFICER'S KPI
1 August 2006 ~ now
Tasks Details Start and Finish Date Actual Completed Date

1 Study Process and Related Documents * To understand the process clearly and defined related
1.1 Basic Process Flow in CFC 1 Aug 06 ~ 16 Sept
document are complete. The used of the document are correct.
06
1.2 ISO 9001:2000 Documentation in CFCProcess that not been followed or procedure that not suitable.
2 Taking over DCC * Study the documents flow in CFC. Control distribution, update 28 Aug 06 ~ 16 Sept
Move DCC 06/09/2006
and issuing the documents. 06
* Some of Department Quality Objectives are not suitable in
3 Study Department Quality Objectives 2006
verifying process capabilities and not effective for intended
purpose.
18 Sept 06 ~ 10 Oct
* Did not used Mathematical Techniques to generate Statictical 06
Analysis (Graph) that regularly reviewed in order to improve or
simplify the operation.
4 Training on Effective Staff and * To motivate employee and give them a clear mind on their job QA Training
25 Sept 06 ~ 20 Oct
Motivation,SPC and other training on responsibilities and how can make their work effective.SPC and completed on
06
Quality. other training on Quality. 21/09/2006.
5 CFC Internal Audit Checklist * To generate a systematic checklist of every procedure that is 11 Oct 06 ~ 04 Nov Draft completed on
easy to use by the internal auditor. 06 08/09/2006
6 Training on;
* This training is to give section and department head a basic ISO Awareness
* ISO Awareness perspective of ISO guidelines. For Root Cause Analysis, material comleted on
06 Nov 06 ~ 18 Nov
* Basic Root Cause Analysis Corrective and Preventive Action this basic training is a 09/09/2006. Training
06
* Corrective Action and Preventive Action preparation for Internal Audit that we plan by end of November and test completed
2006. on 20/09/2006.
* Basic Computer Training
7 Internal Audit * The real Internal Audit involves all. This Internal Audit can give Internal Audit
* Preparation us results of our real status of implementation and the 20 Nov 06 ~ 09 Dec Checklist Draft
* Internal Audit effectiveness of the training. A good beginning for all to 06 completed on
experience Internal Audit that runs systematically. 08/09/2006
8 Building ISO Library * To build a library that gather all the information all need to 27 Nov 06 ~ 30 Dec
know about ISO and other motivation and training material. 06
9 Periodic Review of Documents * To review and update all ISO related documents if any changes
* Quality manual on working method. 11 Dec 06 ~ 30 Dec
* All SOP and WI * To comply the current information as a opening stage of 06
* Other ISO Documents (Record & Form) preparing new Quality Objectives 2007 for every department.
10 QA Training * Training on Quality Awareness, refreshment on QA Job
completed on
specification, Sample case of Root Cause Analysis and Corrective Surveillance Audit CA
21/09/2006

15 of 21
Date Prepared ; 23/09/2006
completed on
21/09/2006
Action.

16 of 21
ISO OFFICER'S GOAL & KPI
AUGUST 2006 ~ DECEMBER 2006
Tasks Details Start and Finish Date Actual Completed Date

1 Study Process and Related Documents * To understand the process clearly and defined related
1.1 Basic Process Flow in CFC 1 Aug 06 ~ 16 Sept
document are complete. The used of the document are correct.
06
1.2 ISO 9001:2000 Documentation in CFCProcess that not been followed or procedure that not suitable.
2 Taking over DCC * Study the documents flow in CFC. Control distribution, update 28 Aug 06 ~ 16 Sept
Move DCC 06/09/2006
and issuing the documents. 06
* Some of Department Quality Objectives are not suitable in
3 Study Department Quality Objectives 2006
verifying process capabilities and not effective for intended
purpose.
18 Sept 06 ~ 10 Oct
* Did not used Mathematical Techniques to generate Statictical 06
Analysis (Graph) that regularly reviewed in order to improve or
simplify the operation.
4 Training on Effective Staff and * To motivate employee and give them a clear mind on their job QA Training
25 Sept 06 ~ 20 Oct
Motivation,SPC and other training on responsibilities and how can make their work effective.SPC and completed on
06
Quality. other training on Quality. 21/09/2006.
5 CFC Internal Audit Checklist * To generate a systematic checklist of every procedure that is 11 Oct 06 ~ 04 Nov Draft completed on
easy to use by the internal auditor. 06 08/09/2006
6 Training on;
* This training is to give section and department head a basic ISO Awareness
* ISO Awareness perspective of ISO guidelines. For Root Cause Analysis, material comleted on
06 Nov 06 ~ 18 Nov
* Basic Root Cause Analysis Corrective and Preventive Action this basic training is a 09/09/2006. Training
06
* Corrective Action and Preventive Action preparation for Internal Audit that we plan by end of November and test completed
2006. on 20/09/2006.
* Basic Computer Training
7 Internal Audit * The real Internal Audit involves all. This Internal Audit can give Internal Audit
* Preparation us results of our real status of implementation and the 20 Nov 06 ~ 09 Dec Checklist Draft
* Internal Audit effectiveness of the training. A good beginning for all to 06 completed on
experience Internal Audit that runs systematically. 08/09/2006
8 Building ISO Library * To build a library that gather all the information all need to 27 Nov 06 ~ 30 Dec
know about ISO and other motivation and training material. 06
9 Periodic Review of Documents * To review and update all ISO related documents if any changes
* Quality manual on working method. 11 Dec 06 ~ 30 Dec
* All SOP and WI * To comply the current information as a opening stage of 06
* Other ISO Documents (Record & Form) preparing new Quality Objectives 2007 for every department.
10 QA Training * Training on Quality Awareness, refreshment on QA Job
completed on
21/09/2006

17 of 21
completed on
21/09/2006
Action.

18 of 21
ISO OFFICER'S GOAL & KPI
AUGUST 2006 ~ DECEMBER 2006
Date……… AUGUST 2006 SEPTEMBER 2006 OCTOBER 2006 NOVEMBER 2006 DECEMBER 2006
No
Tasks WW1 WW2 WW3 WW4 WW1 WW2 WW3 WW4 WW1 WW2 WW3 WW4 WW1 WW2 WW3 WW4 WW1 WW2 WW3 WW4
1 Study Process and Document
2 Taking over DCC
Study Department Quality Objectives

3
2006
Training on Effective Staff and
4
Motivation
5 CFC Internal Audit Checklist
6 ISO Awareness Training
7 Internal Audit
8 Building ISO Library

1
0
QA Training
Plan
Actual

19 of 21
ISO OFFICER'S 2007 PLANNING
Date………
Tasks
1 SCCKL / CCKL

2
2007
6 Training
7 Building ISO Library and Notice Board
Plan
Actual

20 of 21 Checked By; Mr Yeoh Chong Heng
Tasks Details
1 Study Process and Related Documents
* To understand the process clearly and defined related document are complete. The used of the document are
1.1 Basic Process Flow in SCCKL/CC
correct. Process that not been followed or procedure that not suitable.
1.2 ISO 9001:2000 Documentation in SCCKL/CC
1.3 Preparation for Surveillance Audit * Documentation preparation for Surveillance Audit
1.4 SCCKL/CC Internal Audit and MRM * Internal Audit and Management Review Meeting
2 Study Department Quality Objectives 2007 * Check Department Quality Objectives are suitable in verifying process capabilities and effective for intended
purpose.
* Used Mathematical Techniques to generate Statictical Analysis (Graph) that regularly reviewed in order to improve
or simplify the operation.
* Internal Audit using the sytematic checklist of every procedure that is easy to use by the internal auditor.

* Management Review Meeting to review inputs and outputs (QMS Performances).

* Recheck the quality records, previous Surveillance Audit findings and observation and all related documents of ISO
* This Internal Audit can give us results of our real status of implementation and the effectiveness of the training. A
good beginning for all to experience Internal Audit that runs systematically.
6 Training on;
* ISO Awareness
* Depending on training request by HR.
* Basic Root Cause Analysis
* Corrective Action and Preventive Action
* To build a library that gather all the information all need to know about ISO and other motivation and training
7 Building ISO Library
material.
* Update ISO Notice Board
* To review and update all ISO related documents if any changes on working method.
* Quality manual
* All SOP and WI * To comply the current information as a opening stage of preparing new Quality Objectives 2008 for every
* Other ISO Documents (Record & Form) department.

21 of 21 Checked By; Mr Yeoh Chong Heng

2010 KPI Milestone Chart 07 08 09

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Q4 Planning FOR ISO & FQA 2010

To: Mr Joseph From: Priya

No Goal Tasks Oct Nov Dec

Management Review will carried out in Preparation For MR by HOD's and

100% of periodic Review of Documents

* To understand the process clearly and

* Training on Quality Awareness to new

mprovement on system, help smoothen

To: Mr Joseph From: Priya

No Goal Tasks Oct Nov Dec

Follow up monitoring and achivement of

To: Mr Joseph From: Priya

No Goal Tasks Jul Aug Sep Status Review

No achieve. Company objective fail to meet

Completed and achieve. Already include in

1. Follow up company quality objectives monitoring and achievement.

3. 2nd Internal Audit schedule on sept 2010.

7. Internal and External Training

8. Periodic Review of Documents

9. Training & Monitoring of Process

January 2010 February 2010 March 2010

April 2010 May 2010 June 2010

July 2010 August 2010 September 2010

October 2010 November 2010 December 2010

3 CFC Management Review Meeting

4 CFC Surveillance Audit

6 Periodic Review of Documents

7 Internal & External Calibration

Plan New Plan

3. The Management Review Meeting preparation by HOD's.

6. Periodic Review of Documents

7. FQA - Follow up on Internal and External Equipment Calibration

8 Training & Monitoring of Process

Department Quality Objectives

3 CFC Internal Audit

4 CFC Management Review Meeting

5 CFC Surveillance Audit

7 Periodic Review of Documents

8 Internal & External Calibration

Plan New Plan

Actual URS Audit 2nd Quarter

1. CCKL Re-Certification Audit and Surveillance Audit

4. The Management Review Meeting preparation by HOD's.

Prepared By; Norhaisah Abdullah

7. Periodic Review of Documents

8. FQA - Follow up on Internal and External Equipment Calibration

9. Training & Monitoring of Process

Prepared By; Norhaisah Abdullah

Department Quality Objectives

3 CFC Internal Audit

4 CFC Management Review Meeting

5 CFC Surveillance Audit

7 Periodic Review of Documents

8 Internal & External Calibration

Plan New Plan

Actual URS Audit

3. Internal Audit schedule on March and November 2008.

4. The slow progress for Management Review Meeting preparation by HOD's.

Prepared By; Norhaisah Abdullah

7. Periodic Review of Documents

8. QA - Follow up on Internal and External Equipment Calibration

9. QA - Follow up Weight Standard

Prepared By; Norhaisah Abdullah

Membentuk kumpulan QA yang lebih matang untuk menjalankan Audit Proses