You are on page 1of 2

SATTAR .M .

MUNAFFER
27A, Epsom Road, Leicester, Leicestershire. LE4 5DB.
0116 266 0371
07922 476866
munaffer@hotmail.com

PROFILE
I have exceptional experience as Retail Store and Business Manager. I endeavour to ensure I meet my
employers every expectation, in terms of delivery of the best operational & financial results for the
business. I possessed remarkable skills in team building through leading by example in engage and
motivate to unlock the potentials. Professionally pro-active in innovation and successful in terms of
decision making and planning to move business forward.

PROFESSIONAL BACKGROUND

Woolworths Plc,
London 1995 January - October 2008
Retail Store Manager

Role & Responsibilities


• Recruitment, selection and induction of staff. Plus, disciplinary actions according to the
company’s policy and legal boundaries.
• Correctly facilitated staff payments, holiday and sick allowance.
• Ensured all responsibilities and objectives are met in the financial year within Customer,
Operational and Business Results.
• Inspire the team by engage & involving in to the business with the strong commitments and
ownership.
• Unlock the potential of the staff by coaching & supporting them, and strive on regular
appraisals to achieve sales target.

Customers
• Ensured and achieved in maintaining the highest level of shop floor standard.
• Created innovative ideas to maximise the sales opportunities in store – Ensured product sale
uplifts by maintaining 100% availability of stock and offer promotional items at the till point.
(Example: add-on sale)
• Achieved Mystery Shopper target 88%; Virtual Merchandising in store at 90% and achieved
7% promotional triggers per week to deliver overall turnover of the store to 14% on stretch
targets.
• Monitored and assured all staff were fully trained, results and customer focused. Plus, set
realistic SMART objectives and built effective teamwork strategies in order to achieve targets.
• Received sales updates from every staff member at their beginning of their shift and reminded
them of their role to achieve and encouraged verbal offers in store, by sixty second one to one
communication.

Operational standard
• Ensured all the company’s financial and operational compliances are met well before the
deadline.(I:E: Turnover, Controllable cost, Staff budget, Stock target and Net trading profits)
• Met trading profit by 6% YOY.
1
• Stocks take results achieved below the deficits target of –1% to –0.47%.
• Implemented the HR Audit and Risk Assessment in store.

Business Results
• Achieved weekly, monthly and yearly sales target - 7% above YOY Sales.
• Achieved store’s contribution results and the shop trading profits by stretching its targets.
• Complied and acted on feedback from business promotional questionnaires.

ELECTRO-SERV INTERNATIONAL PLC, Sri Lanka 1990 - 1993


Senior Business Manager

• Committed to the responsibilities entrusted on me.


• Key driver in the business developments and its windfalls.
• Unlocked the potential of the staff, to improve their key skills, in order to benefit the business
and deliver high results and standards by well organised diarised planning.

EDUCATION

Date Where
• Diploma in Professional Salesmanship.

• Diploma in IT

September 2007 – January 2008 Milton Keynes College, London


• IT. - OCR Level 1 (New CLAIT)
• IT. - OCR Level 2 (CLAIT Plus)

October2007 Where
Kensington & Olympia College; London.
• City & Guild Certificate in Commercial Numeracy.

1975 - 1987 Isipatana College Where


Colombo. Sri Lanka
• Economics, Commerce & Finance plus Accountancy - GCE
Advanced Level.
• Passed all eight subjects in GCE. O/level.

Further Information
Hold full clean U.K. driving license.
- Fluent in Tamil and Singhalese Sri- Lankan Native
languages.

Interests
- Reading history and non-fiction books.
- Enjoy keeping physically fit and attend the gym.
- Enjoy time with my wife and three children.

References – Happily Available on Request

You might also like