II 4

Types of service:
• Carry-in: We will refer you to the nearest authorized
Technical Support & Protection Plan (TSPP) repair center for service.
provides you with:*
• Express shipping: We will provide prepaid shipping to
• 24/7 technical support** and from our repair facility.
• 24/7 customer service
• On-site: We will do our best to repair your product at
• Online diagnostic self-help with real-time Web chat at
www.staplesesp.com your home or workplace. If needed, we will pay for
shipping to a designated service provider.
• Coverage to protect against normal wear and tear, as
well as mechanical and electrical failure
• 100% parts-and-labor coverage from date of purchase
• Power surge coverage up to $1,000
• Worldwide service for U.S. residents
• Transferable coverage
• One-time replacement if product cannot be repairedf

Technical Support & Protection Plan Plus

(TSPPlus) also provides you with:*
• All TSP Plan benefits, plus extra coverage for
laptops and digital cameras
• Accidental damage coverage from date of purchase
to protect against spills, drops and cracks
*Some restrictions apply. See Terms and Conditions for complete details. TSPPlus
not available in MA or ID. In Florida, the Obligor is
**Technical support provided for personal computers or laptops and those
covered products (hardware and preloaded software) connected to personal United Service Protection Inc.
computers or laptops.

'Possibly with rebuilt or refurbished product. Plan ends with replacement

 Technical Support and Protection Plan Plus (TSPPlus)
IF YOU PURCHASED THIS OPTIONAL TSPPlus, AS INDICATED ON YOUR SALES RECEIPT,
THIS ADDENDUM CHANGES THE TERMS AND CONDITIONS.
PLEASE READ IT CAREFULLY.
The obligor of this Plan is Federal Warranty Service Corporation, P.O. Box 105689, Atlanta,
GA 30348, (770) 763-1000. However, if You live in Massachusetts, this Plan is an agree-
ment between the Obligor/Provider of this Plan, Staples, Inc., and You, the purchaser. If
SIPA* You live in California, this Plan is an agreement between the Obligor/Provider of this Plan,
Sureway, Inc., and You, the purchaser. if You live in Florida, this Plan is an agreement
that was easy: between the Obligor/Provider of this Plan, UNITED SERVICE PROTECTION, INC., and You,
al Way the purchaser. If You live in Oklahoma, this Plan is an agreement between the Obligor/
4210 Commerci 346 06 Provider of this Plan, Assurant Service Protection, Inc., P. 0. Box 888050, Lawton, OK
Spring Hill, ft.
666- 0306 73506-8050, and You, the purchaser.
,
(”L
264068 2 001 32474
The following is added to Your Technical Support and Protection Plan Terms and Conditions:
1058 08/19/08 0221 The Technical Support and Protection Plan (Terms and Conditions), together with this
SALE
.... Technical Support and Protection Plan Plus Addendum (Addendum) and the sales receipt
$$
........................
$$$ or other evidence of purchase of the Plan (with Technical Support and Protection Plan Pius

W? \° .
.........................
$$$$$$
SKU number), shall collectively constitute the entire Contract relating to Your TSPPlus Plan
....... coverage. These agreements, collectively, supersede all prior agreements and under-
$$$ $$
standings, written or oral, conceming the subject matter herein.
Coverage is deleted in its entirety and replaced as follows:
Coverage: Subject to the Terms and Conditions and this Addendum, the provisions of
TSPPlus, provide for the repair or replacement (as applicable) of Your covered Laptop or
PRICE Digital Camera resulting from normal wear and tear including accidental damage (such as
drops, liquid spills, and cracks) and failures that occur during normal use and operation
in accordance with the manufacturers written specifications. If We are unable to repair
ar( s629. 99
Your product or We deem that repair is not cost effective, We have the option to replace
e pav ilion 502% Your covered product with a new, rebuilt or refurbished product of equal or similar features
and functionality, or, at Our option, We will issue a Staples Cash Card settlement for an
492173
amount up to the current retail cost of a replacement product of equal or similar features
s169. 99
ISPP $999°' and functionality. The Staples Cash Card may only be used in Staples stores and is not
3 s( R redeemable for cash or credit. Replacement parts will be new, rebuilt or non-original
451 973 manufacturers parts that perform to the factory specifications of the product at Our
een
option. In no event shall We be liable for any damages as a result of the unavailability of
NEC 1911,1 flat Scr
repair parts. Replacement of Your covered product, or issuance of a Staples Cash Card
settlement shall fulfill this TSPPlus Plan in its entirety and will cancel and discharge all
further obligations under this TSPPlus Plan, where allowed by law. We must approve all
repairs before they are performed.
Exclusions from Coverage Is deleted in its entirety and replaced as follows:
Registering your plan is easy! Do it today. Exclusions from Coverage: This TSPPlus Plan does not cover any loss, repair or replace-
ment necessitated by acts of God; consequential or incidental damages which include,
To ensure pr• ; ervice, reg -r for your Staples but are not limited to, any delay in rendering service, loss of data, or loss of use during
the repair period of the product(s) or while otherwise awaiting parts; intentional damage,
Tech upport & • otection P n quickly and easily insect infestation, misuse, abuse or damage caused by non-authorized repair personnel
or preexisting conditions for any covered component or defect that is subject to neglect,
.staplesesp.com or f. a copy of your receipt abuse or damage prior to The issuance of the TSPPlus Plan. Also not covered are replace-
. ong with your name, addre-., phone number and email ment costs for lost or consumable parts (knobs, remotes, cartridges, drums, etc.) and
problems due to improper and / or non-factory authorized installation or repairs. This
as ess to 1-877-610-3s : • . You can also send them to TSPPlus Plan does not cover cosmetic damages to any products, components or consum-
able parts covered under this TSPPlus Plan. This TSPPius Plan does not cover products
ESP Pro. . , iox 888050, Lawton, OK, 73506-8050 used for public rental or communal use in multi-family housing. This TSPPlus Plan does
not cover loss or damage to stored data, repairs related to installed software, computer
viruses, restoration of software to Your product or computer hardware that is added after
the original purchase. This TSPPlus Plan does not cover "no problem found" diagnosis or
any defects that are subject to a manufacturer's program of reimbursement..
You are responsible for backing up all software prior to commencement of any
STAPLES product repair or replacement

that was easy: ALL OTHER TERMS AND CONDITIONS REMAIN THE SAME.

FW2381 - 0605 v3-1109

TERMS AND CONDITIONS:
To obtain Service OR to receive Technical Support on Your covered product under
this Plan, call toll free 1-866-782-9155, and make Your selection.
This Plan is not an insurance contract
"You" and "Your" indicates the purchaser of this Service Plan (Plan), a resident of the
United States. "We", "Us", and "Our" indicates the Obligor/Provider of this Plan. This
Plan is an agreement between the Obligor/Provider of this Plan, Federal Warranty Service
Corporation, and You, the purchaser. However, if You live in Massachusetts, this Plan is
an agreement between the Obligor/Provider of this Plan, Staples, Inc., and You, the pur-
chaser. If You live in California, this Plan is an agreement between the Obligor/Provider of
this Plan, Sureway, Inc., and You, the purchaser.
If You live in Florida, this Plan is an agreement between the Obligor/Provider of this Plan,
UNITED SERVICE PROTECTION, INC., and You, the purchaser. [Federal Warranty Service
Corporation, P. O. Box 888050, Lawton, OK 73506-8050] is the administrator of this Plan
in all states except Florida. In Florida, THIS PLAN IS ADMINISTERED BY UNITED SERVICE
PROTECTION, INC.
If You live in Oklahoma, this Plan is an agreement between the Obligor/Provider of this
Plan, Assurant Service Protection, Inc., P. 0. Box 888050, Lawton, OK 73506-8050, and
You, the purchaser. The obligations assumed under the terms of this Plan are fully insured
at the date of sale by an Insurer rated "Excellent" by A.M. Best. You must present this
document and Your sales receipt for any product repair, replacement, exchange or
voucher credit. The sales receipt You receive for the Plan coverage of the product
shall become a part of the Plan. Refer to Your original sales receipt for the Plan
term.
Product Eligibility: This Plan covers only products used primarily for personal, family
or household purposes or in a small office or home office setting. Covered product(s)
must be purchased as new, manufactured for use in the United States and include a
manufacturer's original written warranty of at least 90 days of carry-in parts and labor
coverage. THIS PLAN IS INCLUSIVE OF THE MANUFACTURER'S WARRANTY; THIS PLAN
DOES NOT REPLACE THE MANUFACTURER'S WARRANT( THIS PLAN BEGINS WITH THE
DATE OF PURCHASE EXCEPT FOR FLAT SCREEN MONITORS AND COPIER (SEE FLAT
SCREEN MONITOR AND COPIER COVERAGE SECTIONS BELOW FOR DETAILS). During
the manufacturer's warranty period, the manufacturer is responsible for items covered
under its express warranty; and We will pay for other covered items herein, not covered
by the manufacturer's warranty. This Plan covers the following components in a computer
system if purchased at the same time: motherboard and all resident components, internal
power supply, all internal cards, monitor; two floppy drives, 1 hard disk drive, 1 CD-ROM
drive, 1 DVD drive, keyboard, mouse and printer. Laptop, Personal Digital Assistant, and
flat screen panel monitor screen replacements are limited to one screen replacement
during the term of the Plan.
Coverage: This Plan provides coverage for product failures due to normal wear and tear.
If We are unable to repair Your product or We deem that repair is not cost effective, We
have the option to replace Your covered product with a new, rebuilt or refurbished product
of equal or similar features and functionality, or, at Our option, We will issue a Staples
Cash Card settlement for an amount up to the current retail cost of a replacement product
of equal or similar features and functionality. The Staples Cash Card may only be used in
Staples stores and is not redeemable for cash or credit. Replacement parts will be new,
rebuilt or non-original manufacturer's parts that perform to the factory specifications of
the product at Our option. In no event shall We be liable for any damages as a result of
the unavailability of repair parts. Replacement of Your covered product, or issuance of
a Staples Cash Card settlement shall fulfill this Plan in its entirety and will cancel and
discharge all further obligations under this Plan, where allowed by law. We must approve
all repairs before they are performed.
Refurbished Product Eligibility: A covered refurbished product must be manufactured
for use in the United States and include a manufacturer's original written warranty of at
least 90 days of carry-in parts and labor coverage. Refurbished products are not eligible
for renewal coverage.
Flat Screen Monitor Coverage: Flat Screen Monitor component coverage commences
upon the expiration of the shortest portion of the manufacturer's limited warranty. Parts
and labor coverage during the manufacturer's warranty period are the responsibility of
the manufacturer. However, Screen Replacement Coverage for Your Flat Screen Monitor
is available from date of product purchase and is limited to One screen replacement over
the life of the term of Your Plan. The one time replacement of Your screen does not fulfill
the Plan in its entirety.
Copier Coverage: Copier coverage commences upon the expiration of the shortest
portion of the manufacturer's limited warranty. Parts and labor coverage during the
manufacturer's warranty period are the responsibility of the manufacturer.
Power Surge: Damage from power surge to Your covered product will be covered up to
a maximum of $1,000.00 over the life of the Plan, but You must first make a claim with
Your Homeowner's/renter's insurance carrier to avoid duplicate recovery.
Bundled Products: The plan covers a bundle products sale that includes one PDA or
Digital Camera and one separate other computer peripheral. Covered products must be
sold as one item.
On-Site/Express Shipping Protection Plan: During the manufacturer's warranty, calls
may not be scheduled until authorized by the manufacturer. An adult of legal age must
be present at the location where on-site service will occur. If You are required to ship Your
covered product, (including notebooks, laptops, ink jet printers, fax machines, monitors,
CD-ROM drives, disk drives, and tape back-up systems) due to its sensitive nature or
because You live outside the 50-mile radius of an authorized service center, We will pay
the shipping charges.
CARRY-IN Protection Plan: You are responsible for transporting or shipping (postage
pre-paid and insured) Your product to the designated service center. if We require
You to ship Your Product, any shipping charges You incur will be paid for by the Plan.
If authorized service is performed, the product will be shipped back to You at no
additional cost
Component Replacement Guarantee: If any component in Your covered product fails
three times due to the same problem, this Plan will replace the product or component
with a product or component of equal or similar features and functionality or like kind
and quality. The Component Replacement Guarantee does not include repairs performed
by the manufacturer under its limited warranty. •
Worldwide Service: Worldwide Service provides coverage for Your product outside the
manufacturer's warranty when You travel overseas. You may call the telephone number
listed in Your Plan collect to obtain detailed instructions and a repair authorization number
prior to wort( being done. Note: Worldwide Service does not include on-site service. You
must be a resident of the U. S. and be traveling overseas to be eligible for Worldwide
Service.
Telephone Technical Hardware and Software Support Please refer to the list of
products in this brochure for which telephone technical assistance is available. The
technical service representative will assist You on the telephone to determine what
technical difficulties may exist with software applications that are preloaded on Your
new CPU from the original manufacturer. To the extent that Our diagnosis confirms a
hardware failure, We will assist You in arranging service for Your covered product Our
level of service expertise cannot support customized or proprietary software, those
applications that were installed after Your original product purchase, or those software
errors that confirm improperly functioning or defective software. Additionally, the Plan
does not provide education on how to utilize or perform tasks using any type of software
program, preloaded or other.
Important Consumer Information: if We fail to pay or provide service on a claim within
sixty (60) days after proof of loss has been filed, You are entitled to make a written claim
directly against [American Bankers Insurance Company of Florida, 11222 Quail Roost
Drive, Miami, FL 33157], who insures Our obligations under this agreement. if Staples,
Inc. exchanges or You sell the product, You must advise Us in writing at [P.O. Box 888050,
Lawton, OK 73506-8050] within ten (10) days of the exchange or sale. The cancellation
provisions of the Plan apply only to the original purchaser of the Plan, except in Califomia.
This Plan may be transferred by You. Only We can modify this Plan. [To learn more about
how United Service Protection, Inc., American Reliable Insurance Company, Federal
Warranty Service Corporation, Sureway, Inc., member companies of Assurant Solutions,
use Your personal information, please visit the privacy policy page on Our web site at
[www.assurantsolutions.com].]
Exclusions from Coverage: This Plan does not cover any loss, repair or replacement
necessitated by acts of God, accidental, consequential, incidental or intentional damage,
spilled liquids, insect infestation, misuse, abuse or damage caused by non-authorized
repair personnel or preexisting conditions for any covered component or defect that is
subject to neglect, abuse or damage prior to the issuance of the Plan. Also not covered
are replacement costs for lost or consumable parts (knobs, remotes, cartridges, drums,
etc.) and problems due to improper and/or non-factory authorized installation or repairs.
This Plan does not cover cosmetic damages to any products, components or consumable
parts covered under this Plan. This Plan does not cover products used for public rental
or communal use in multi-family housing. This Plan does not cover loss or damage
to stored data, repairs related to installed software, computer viruses, restoration of
software to Your product or computer hardware that is added after the original purchase.
This Plan does not cover "no problem found" diagnosis or any defects that are subject to
a manufacturer's program of reimbursement
You are responsible for backing up all software prior to commencement of any product
repair or replacement
Disclaimer of Certain Liabilities: This Plan is not intended to create or limit any implied
warranties conceming Your product, which may or may not exist under applicable law.
Cancellation: You may cancel Your Plan within thirty (30) days of date Plan receipt by
returning the Plan to Your local Staples, Inc. store and receive a refund in the amount of
 100% of the Plan purchase price, less the cost of any repairs made, except as otherwise
required by law. You may cancel Your Plan after thirty (30) days from date of Plan receipt
by mailing Your cancellation request to Us at [P.O. Box 105687, Atlanta, GA 30348-5687],
or by calling the toll free number noted in Your Plan. You will receive a pro rata refund of
the Plan purchase price, less the cost of claims paid (if any), and less an administrative
fee, not to exceed ten percent (10%) of the Plan price, or twenty-five dollars ($25.00),
whichever is less, except as otherwise required by law. A ten percent (10%) penalty per
month shall be added to a refund that is not made within thirty (30) days of return of the
Plan to Us. The effective date of cancellation is the date We receive the request for can-
cellation. if We must cancel this Plan, You will be provided with a written notice at least
thirty (30) days prior to cancellation at Your last known address, with the effective date
for the cancellation and the reason for cancellation. You will be refunded the unearned
pro rata purchase price of this Plan, less any claims paid, except as otherwise required
by law. If this Plan was inadvertently sold to You on a product which was not intended
to be covered by this Plan, We will cancel this Plan and retum the full purchase price of
the Plan to You.
Renewal: To inquire if renewal coverage is available, please call Staples at
1-866-417-8576 for pricing and details.
Arbitration: READ THE FOLLOWING ARBITFtAT1ON PROVISION ("PROVISION") CAREFULLY.
IT LIMITS CERTAIN OF YOUR RIGHTS, INCLUDING YOUR RIGHT TO OBTAIN RELIEF OR
DAMAGES THROUGH COURT ACTION.
As used in this Provision, "You" and "Your" mean the person or persons named in this
Plan, and all of his/her heirs, survivors, assigns and representatives. And, "We" and "Us"
shall mean the Obligor identified above and shall be deemed to include all of its agents,
affiliates, successors and assigns, and any retailer or distributor of its products, and all
of the dealers, licensees, and employees of any of the foregoing entities.
Any and all Claims, disputes, or controversies of any nature whatsoever (whether in Plan,
tort or otherwise, (whether by misrepresentation or by omission)) arising out of, relating
to, or in connection with (1) this Plan or any prior Plan, and the purchase thereof; and (2)
the validity, scope, interpretation, or enforceability of this Provision or of the entire Plan
("Claim"), shall be resolved by binding arbitration before a single arbitrator. All arbitra-
tions shall be administered by the American Arbitration Association ("MA") in accordance
with its Expedited Procedures of the Commercial Arbitration Rules of the MA in effect
at the time the Claim is filed. The terms of this Provision shall control any inconsistency
between the AAA's Rules and this Provision. You may obtain a copy of the AAA's Rules
by calling (800) 778-7879. Upon written request We will advance to You either all or part
of the fees of the MA and of the arbitrator. The arbitrator will decide whether You or We
will be responsible for these fees. The arbitrator shall apply relevant substantive law and
applicable statute of limitations and shall provide written, reasoned findings of fact and
conclusions of law. This Provision is part of a transaction involving interstate commerce
and shall be governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. If any portion
of this Provision is deemed invalid or unenforceable, it shall not invalidate the remaining
portions of the Provision. This Provision shall inure to the benefit of and be binding on You
and Us and it shall continue in full force and effect subsequent to and notwithstanding
the expiration of termination of this Plan.
You agree that any arbitration proceeding will only consider Your Claims. Claims by, or
on behalf of, other individuals will not be arbitrated in any proceeding that is considering
Your Claims.
This arbitration provision does not prohibit a California resident from following the
process to resolve complaints as outlined by the California Bureau of Electronic
and Appliance Repair (BEAR). To learn more about this process, you may contact
BEAR at 1-800-952-5210, or you may write to Department of Consumer Affairs,
3485 Orange Grove Avenue, North Highland, California 95660, or you may visit their
website at www.bearta.gov .
These special state disclosures apply if Your Plan was delivered to one of the following
states and supersedes any other provisions herein to the contrary:
Alabama only: Prior notice is not required if the reason for cancellation is nonpayment of
the provider fee or a material misrepresentation by You relating to the covered property or
its use, or a substantial breach of Your duties relating to the covered product or its use.
Arizona only: No claim incurred or paid shall be deducted from the amount of Your can-
cellation refund. We will not cancel or void this Plan due to preexisting conditions, prior
use or unlawful acts relating to the product or misrepresentation by Us or Our subcon-
tractors. We may cancel this Plan only in the event of fraud, material misrepresentation
or non-payment by You.
The following statement has been added to the arbitration provision of Your Plan:
This arbitration provision does not prohibit an Arizona resident from following the process
to resolve complaints as outlined by the Arizona Department of Insurance. To leam more
about this process, you may contact the Arizona Department of Insurance at 2910 N. 44th
St., 2nd Fl. Phoenix, AZ 85018-7256, Attn: Consumer Affairs.
Arkansas only: The obligations under this Plan are insured by a policy of Insurance
issued by American Bankers Insurance Company of Florida, at the following address
[11222 Quail Roost Drive, Miami, FL 33157]. In the event that any covered service is
not paid within sixty (60) days after proof of loss has been filed, including a claim for a
refund of the unearned purchase price, or We cease to do business or go bankrupt, You
may apply directly to American Bankers Insurance Company of Florida. You may return
this Plan within twenty (20) calendar days of receipt of this Service Plan or ten (10) days
if the Plan is delivered at the time of sale. Upon return of the Plan within the applicable
time period, if no claim has been made under the Plan, We shall refund to You the full
purchase price. A 10% penalty per month shall be added to a refund that is not paid or
credited within 45 days after return of the Plan. The right to void this Plan is not transfer-
able and applies to only to the original purchaser. If You have an emergency that does
not fall within normal business hours, please contact Us at the toll free number listed at
the top of this Plan.
California only: The Seller of this Plan is Staples, Inc., 500 Staples Drive, Framingham,
MA 01702. Obligor under this Plan is Sureway, Inc., [11222 Quail Roost Drive, Miami, FL
33157]. You may cancel this Plan after thirty (30) days from the date of Plan receipt by
contacting the Administrator in the manner described above, and You will receive a pro
rata refund of the Plan purchase price, less the cost of repairs made (ft any), and less
an administrative fee of ten percent (10%) of the Plan price up to twenty-five dollars
($25.00).
Colorado only: Action under this Plan may be covered by the provisions of the "Colorado
Consumer Protection Act" or the Unfair Practices Act", articles 1 and 2 of title 6, C.R. S. A
party to this Plan may have a right of civil action under the laws, including obtaining the
recourse or penalties specified in such laws.
Connecticut only: Your Plan term is automatically extended by the length of time in
which the covered product is in Our custody for repair. If You have a dispute with Us, You
may contact the State of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT
06142-0816, Attn: Consumer Affairs. The written complaint must contain a description
of the dispute, the purchase price of the product the cost of repair of the product, and a
copy of the Plan. You have a right to cancel this Plan if you return the product or if it is
lost, stolen or destroyed.
Florida only: If You cancel this Plan, You will receive a refund equal to ninety percent
(90%) of the unearned pro rata purchase price less any Claims that have been paid or
less the cost of repairs of the product If We cancel the Plan, You will receive one hundred
percent (100%) of the unearned pro rata purchase price. While arbitration is mandatory,
the outcome of any arbitration shall be non-binding on the parties, and either party shall,
following arbitration, have the right to reject the arbitration award and bring suit in a court
of competent jurisdiction.
Georgia only: If You purchase Your Plan in Georgia, You are entitled to cancel this Plan at
anytime. Cancellation will comply with Section 33-24-44 of the Georgia Code.Any refund
owed in the event of cancellation shall be determined on the excess of the Plan purchase
price above the customary short rate for the expired term of the Plan, and no Claim paid
or incurred shall be deducted from any refund owed. We are also entitled to cancel this
Plan at any time based upon fraud, misrepresentation, or failure to pay for the Plan, and
notice of cancellation by Us will be given at least thirty (30) days prior to cancellation. You
will be refunded the unearned pro rata purchase price of this Plan. Arbitration is deleted
in its entirety. Under the "Exclusions from Coverage" section the following sentence
has been amended: Preexisting conditions for any covered component or defect that is
subject to neglect, abuse or damage prior to the issuance of the Plan known to You.
Hawaii only: Prior notice by Us is not required if the reason for cancellation is
nonpayment of the provider fee or a material misrepresentation by You relating to the
covered property or its use, or a substantial breach of Your duties relating to the covered
product or its use. If You have a question or complaint, You may contact the Insurance
Commissioner, 250 South King Street, 5th Floor, Honolulu, Hawaii 96813.
Illinois only: The cancellation fee is equal to the lesser of ten percent (10%) of the
Plan purchase price or fifty dollars ($50.00). If you Plan includes the optional accidental
damage addendum, the intentional damage exclusion does not apply to You due to the
addendum providing coverage for normal wear and tear including accidental damage.
Maryland only:The right to return (cancel) the Plan applies only to the original purchaser
of the Plan. We will pay a penalty of 10% of the Plan purchase price per month on a
refund that is not paid or credited within forty-five (45) days after return of the Plan to
us. "Purchase price" shall refer to the purchase price of the covered product(s) as shown
on Your sales receipt
Minnesota only: Under the "Important Consumer Information" section the first
sentence has been replaced with the following: If a claim for service has not been
completed within sixty (60) days after proof of loss has been filed with Us, the claim
can be submitted to American Reliable Insurance Company, who insures our obligations
under this Plan, at the following address 11222 Quail Roost Drive, Miami, FL 33157, or
call the Toll Free number at 1-800-852-2244. You may cancel Your Plan within thirty (30)
days of date Plan receipt by returning the Plan to Your local Staples, Inc. store and receive
a refund or credit in the amount of 100% of the Plan purchase price. You may cancel Your
Plan after thirty (30) days from date of Plan receipt by mailing Your cancellation request
to Us at [P.O. Box 105687, Atlanta, GA 30348-5687], or by calling the toll free number
noted in Your Plan. You will receive a pro rata refund of the Plan purchase price, less the
cost of claims paid Of any), and less an administrative fee, not to exceed ten percent
(10%) of the Plan price, or twenty-five dollars ($25.00), whichever is less. The right to
void this Plan is not transferable and applies only to the original purchaser. A ten percent
(10%) penalty per month shall be added to a refund that is not paid or credited within
forty-five (45) days after return of this Plan to us. The effective date of cancellation is the
date We receive the request for cancellation. We may cancel this Plan based on one or
more of the following reasons: (A) non-payment of the Plan purchase price; (B) a material
misrepresentation made by You; or (C) a substantial breach of duties by you. if we cancel
this Plan for any of the above reasons, we will mail written notice of cancellation to you at
least five (5) days prior to the effective date of cancellation. If we cancel this Plan for any
other reason, we will mail written notice of cancellation to you at least fifteen (15) days
prior to the effective date of cancellation stating the reason for cancellation. You will be
refunded the unearned pro rata purchase price of this Plan, less any claims paid, except
as otherwise required by law. if this Plan was inadvertently sold to You on a product which
was not intended to be covered by this Plan, We will cancel this Plan and return the full
purchase price of the Plan to You.
Mississippi only The Arbitration Provision is deleted in its entirety.
Missouri only; The obligations under this Plan are insured by a policy of Insurance issued
by American Bankers Insurance Company of Florida, at the following address [11222
Quail Roost Drive, Miami, FL 33157]. In the event that any covered service is not paid
within sixty (60) days after proof of loss has been filed, induding a claim for a refund of
the unearned purchase price, or We cease to do business or go bankrupt, You may apply
directly to American Bankers Insurance Company of Florida. You may return this Plan
within twenty (20) calendar days of receipt of this Service Plan or ten (lp days if the Plan
is delivered at the time of sale. Upon return of the Plan within the applicable time period,
if no claim has been made under the Plan, We shall refund to You the full purchase price.
A 10% penalty per month shall be added to a refund that is not paid or credited within 45
days after return of the Plan. The right to void this Plan is not transferable and applies to
only to the original purchaser. If You have an emergency that does not fall within normal
business hours, please contact Us at the toll free number listed at the top of this Plan.
Nevada only: No claim incurred or paid shall be deducted from the amount of Your
cancellation refund. If We are unable to repair Your product, replacement of Your covered
product will be provided for with a store voucher or check equal to the original purchase
price of the covered product Refund of the original product purchase price will fulfill this
agreement in its entirety and will cancel and discharge all further obligations under this
Service Plan. With respect to each product covered under this Plan, Our liability is limited
to the original retail purchase price You paid for such product. We may not cancel this
Plan once it has been in effect for seventy (70) days, except under the following condi-
tions:failure to pay the Plan purchase price; the conviction of You of a crime which results
in an increase in the service required under the Plan; fraud or material misrepresentation
by You in purchasing the Plan or obtaining service; the discovery of an act or omission,
or a violation of any condition of the Plan by You which substantially and materially
increases The service required under the Plan; or a material change in the nature or
extent of the service required under the Plan which occurs after the purchase of the Plan
and substantially and materially increases the service required beyond that contemplated
at the time of purchase. If We cancel the Plan, You will be refunded the unearned pro rata
purchase price of the Plan.
New Hampshire only: In the event you do not receive satisfaction under this Plan, you
may contact the New Hampshire Insurance Department at 21 South Fruit Street, Suite 14,
Concord NH 03301, (800) 852-3416.
New Mexico only: The Administrator may not cancel this Plan once it has been in
effect for seventy (70) days, except under the following conditions: (a) failure to pay the
Plan purchase price; (b) the conviction of You of a crime which results in an increase in
the service required under the Plan; (c) fraud or material misrepresentation by You in
purchasing the Plan or obtaining service; (d) or the discovery of an act or omission, or a
violation of any condition of the Plan by You which substantially and materially increases
the service required under The Plan. If the Administrator cancels, You will receive a refund
equal to the unearned pro rata purchase price less the cost of any repairs made.
New York only: You may cancel this Plan at any time after thirty (30) days from receipt
and receive a pro rata refund of the purchase price less the value of any service received.
Administrator is not required to mail You written notice if the reason for cancellation is
nonpayment of the provider fee, a material misrepresentation, or a substantial breach of
duties by You relating to The covered property or its use.
North Carolina only: The purchase of a Plan is not required in order to obtain financing.
Oklahoma only THE PLAN IS NOT ISSUED BY THE MANUFACTURER OR WHOLESALE
COMPANY MARKETING THE PRODUCT. THIS PLAN WILL NOT BE HONORED BY SUCH
MANUFACTURER OR WHOLESALE COMPANY. The Cancellation provision of Your Plan is
deleted in its entirety and amended to include the following: if You cancel the Plan, You
shall receive a refund equal to ninety percent (90%) of the uneamed pro rata purchase
price. if We cancel this Plan, You shall receive a refund equal to one hundred percent
(100%) of the unearned pro rata purchase price of the Plan. No claim incurred or paid
shall be deducted from the amount of Your cancellation refund.
South Carolina only: Prior notice is not required if the reason for cancellation is
nonpayment of the provider fee or a material misrepresentation by You relating to the
covered property or its use, or a substantial breach of Your duties relating to the covered
product or its use. You are responsible for providing normal household cleaning and any
non-technical cleaning as described in Your manufacturer's instruction manual for Your
Personal Computer. This Plan does not provide coverage for pre-existing conditions. If You
have a question, a complaint or Your Claim is not handled in a timely manner; You may
contact the South Carolina Department of Insurance, R O. Box 100105, Columbia, South
Carolina, 29202-3105, Telephone (80p 768-3467.
Texas only: Prior notice by Us is not required if the reason for cancellation is nonpayment
of the provider fee or a material misrepresentation by You relating to the covered property
or it's use, or a substantial breach of Your duties relating to the covered product or its use.
If You have a question or complaint, You may contact the Texas Department of Licensing
and Regulations, R 0. Box 12157, Austin, Texas 78711, (800) 803-9202 or (512) 463-
6599. The obligations under this Contract are insured by a policy of insurance issued by
[American Bankers Insurance Company of Florida], 11222 Quail Roost Drive, Miami, FL
33157. In the event any covered service is not paid within 60 days after proof of loss has
been filed, or if a refund or credit is not paid before the 46th day after the date on which
the contract is returned to Us, You may apply directly to American Bankers Insurance
Company of Florida.
Utah only: Coverage afforded under the Plan is not guaranteed by the Property and
Casualty Guaranty Association. We can cancel this Plan during the first sixty (60) days of
an annual term by mailing to You a notice of cancellation at least thirty po) days prior
to the effective date of cancellation except that We can also cancel this Plan during
such time period for nonpayment of premium by mailing You a notice of cancellation
at least thirty (30) days prior to the effective date of cancellation. After sixty (60) days
have elapsed, We may cancel this Plan by mailing a cancellation notice to You at least
thirty (30) days prior to the effective date of cancellation for cancellations due to any of
the following reasons: (a) nonpayment of premium; (b) material misrepresentation; (c)
substantial change in the risk assumed, unless We should reasonably have foreseen the
change or contemplated the risk when entering into the Plan; or (d) substantial breach
of contractual duties, conditions, or warranties. The single pay Plan purchase price is
included on the sales receipt You received for the Plan coverage. Refer to Your original
sales receipt for the purchase price. Arbitration is deleted in its entirety. This Plan does
not have a deductible.
Washington only: Important Consumer Information: Obligations of the Service
Contract Provider under this Plan are backed by the full faith and credit of the Service
Contract Provider. ItYou have an emergency that does not fall within normal business
hours, please contact Us at the toll free number listed at the top of the Plan. The
following statements have been added to the arbitration provision of Your Plan:
"We" and uus" shall mean the Provider identified above and shall be deemed to include
all of its agents, affiliates, successors and assigns, and any retailer or distributor of
its products, and all of the dealers, licensees, and employees of any of the foregoing
entities. Nothing in the section headed 'Arbitration' shall invalidate Washington state
law(s) which would otherwise be applicable to any arbitration proceeding arising from
this Plan. All arbitrations will be held in the county in which You maintain Your permanent
residence. Administrator/Provider is the entity that is responsible for the administration
of the Plan which is Federal Warranty Service Corporation [P.O. Box 105689, Atlanta,
GA 30348-5689, 1-866-864-8742]. Provider Fee/Plan Purchase Price means the con-
sideration paid by You for the Plan. Service Contract/Plan means a Plan which You have
purchased for the Product described on the sales receipt. Service Contract Holder/You/
Your means the person who is the purchaser or holder of the Plan as shown on the sales
receipt. Service Contract Provider/We/Us/Our means Federal Warranty Service Corp. who
is contractually obligated to the Service Plan Holder under The terms of The Plan.
Wisconsin only: THIS WARRANTY IS SUBJECT TO LIMITED REGULATION BY THE OFFICE
OF THE COMMISSIONER DF INSURANCE. No claim incurred or paid shall be deducted
from the amount of Your cancellation refund. Unauthorized repairs may not be covered.
Wyoming only: The Arbitration Provision of Your Plan is deleted. It is not applicable to You.
Prior notice by Us is required if the reason for cancellation is nonpayment of the provider
fee or a material misrepresentation by You relating to the covered property or its use, or a
substantial breach of Your duties relating to the covered product or its use. The purchaser
may cancel this Plan within fifteen (15) days of The date of purchase. Administrator shall
return one hundred percent (100%) of the purchase price, less an administrative fee
of ten percent (10%) of the Plan price up to twenty-five dollars ($25.00). Unauthorized
repairs may not be covered. We will not deny or reduce a Claim solely because You did
not obtain preauthorization if we are not prejudiced by Your failure to notify Us.
FW2045 - 1204 V9 - 1007