I th

In the name off G

God
d

IATA Operational Safety Audit

(IOSA)

Module 10
IOSA on-site phase
p

IOSA familiarization course By M. Shahbazi 1

July, 01, 2010
 On-Site Audit
5.2.5 The AO shall have a process to ensure an
Audit of a single Operator is planned for a
minimum usage of thirty (30) auditor days, which
includes twentyy five ((25)) auditor days
y for the
conduct of the on-site phase of the Audit and five
(5) auditor days for preparation and IAR quality
control.
A proposal for planned usage of less than 30
auditor
dit ddays ffor any AAudit
dit shall
h ll require
i written
itt
approval from IATA.

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July, 01, 2010
 Observers and trainees

 IATA may send audit observer

 AO may send auditor trainees
 Auditor trainees participate under direct
supervision of an approved IOSA Auditor
 Trainee auditors must not develop audit
findings or observations!
 Costs for auditor trainees are with AO
=> Identifyy location in IAH!
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 Opening Meeting

 No audit activities prior to opening meeting;

 Conference
C f room;
 Approx. 30 minutes;
 Participants: audit team and airline
representatives;
p ;
=> Identify location in IPM + IAH!

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 Opening Meeting

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 Audit team meetings

 Lead auditor holds internal audit team

meetings
ti every evening
i ((private
i t setting)
tti )
 Auditors exchange information,
synchronize databases and produce daily
report
 Discussion of potential findings and/or
observations
 Need to adjust audit schedule
=> Identify location in IAH!
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 Daily management briefings

 Lead auditor holds daily management

briefing every morning (approx. 30 minutes)
 Audit team reports results of previous days
 Reports about overall progress
 Clears potential ambiguities
 Adjusts audit schedule (if required)
 Operational managers invited to attend
=> Identify location in IAH!
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July, 01, 2010
 Operational Assessments

 Observations of actual events

 Site visits
 Includes staff interviews
 Should be scheduled during on-site audit
=> Identify location in IPM + IAH!

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July, 01, 2010
 FLT Operational
p Assessments

 Line flight cockpit observation (one sector,

sector
any aircraft type, including crew briefing)
 Flight simulator session (standard crew
complement, only recurrent/proficiency
check no type conversion or upgrade
check,
training)
 Advance planning recommended!

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July, 01, 2010
 CAB Operational
p Assessment

 Line flight cabin observation (one sector,

sector
any passenger aircraft type)

 Commonly combined with cockpit

assessment (return flight)

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July, 01, 2010
 DSP Operational
p Assessment

 Demonstration of one actual flight planning

and flight following process

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July, 01, 2010
 MNT Operational
p Assessment

 Scheduled maintenance events

(line/base)

 Examples:
E l see IPM Table
T bl 55.2
2

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July, 01, 2010
 GRH Operational
p Assessment

 Mass and Balance Calculation

 Observation of aircraft ramp handling

activities
i ii

 Usually observed on one arrival and one

departure (during aircraft turn-around)

 Airport ramp access required

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July, 01, 2010
 CGO Operational Assessment

 Observation of aircraft loading/unloading

activities (may be combined with GRH
Assessment)

 Visit of cargo acceptance area and cargo

warehouse

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July, 01, 2010
 SEC Operational
p Assessment

 Passenger check
check-in
in and security screening
screening,
baggage screening (may be combined with GRH
Assessment)

 Cargo security control measures (may be

combined with CGO Assessment)

 Ob
Observation
ti off passenger/baggage
/b reconciliation
ili ti
procedure (at departure gate for one departing
flight)
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July, 01, 2010
 SEC Operational
p Assessment

 Passenger check-in
check in and security screening,
baggage screening (may be combined with
GRH Assessment)

 Cargo security control measures (may be

combined with CGO Assessment)

 Observation of passenger/baggage
reconciliation
ili i procedure
d (at
( departure
d gate for
f
one departing flight)

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July, 01, 2010
 P
Possible
ibl audit
dit results
lt

Conformity: Documented: Yes

Implemented: Yes No action required

Nonconformity:
“The Operator Closure at discretion
Observation should…” of Airline

“The Operator Must be corrected

Finding shall…” prior to IOSA registry

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 Closing Meeting
 General overview
 S
Summary off Fi
Findings
di andd Observations
Ob ti
 Explanation of follow-up process
 Description
i i of IAR
 Confidentiality
 IOSA Feedback Programme (under
development by IATA)
 Hand-over of draft Preliminary IAR

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 Closing Meeting

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 A typical IOSA day…

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 IPM -5.7.6 The AO shall have a process to ensure the
Operator is appropriately informed when any of
the following exist:
i)) a Findingg or Observation is verified;;

ii) there is objective evidence indicating a potential

Finding or Observation;

iii) audit objectives are not attainable

attainable.

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July, 01, 2010
 5.7.9 If the Operator attempts to address non-
conformity
f it with
ith any IOSA provision
i i through
th h
implementation of immediate corrective action during
the on
on-site
site phase of the Audit,
Audit the AO shall
have a process for acceptance of such on-site action
when the Audit Team is able to verify, prior to
the Closing Meeting, that the corrective action
implemented is comprehensive and permanent, and
results
l in
i theh Operator
O being
b i ini conformity
f i with
i h the
h
IOSA provision. When on-site corrective action
is accepted
accepted, the Audit Team shall ensure a description of
the non-conformance and associated corrective action is
documented in the Record of On-site Findings g and
Observations Corrected during the Audit.
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July, 01, 2010
 IPM- 5.7.10 The Lead Auditor shall ensure the Operator
understands that Findings and Observations presented on draft
documents during the on-site Closing Meeting:
i)) shall not be revised or withdrawn,, except
p in accordance with
IPM 5.11.4;
ii) are to be used by the Operator to begin development of the
Corrective Action Plan (CAP);
iii)will subsequently be incorporated in final form into a
preliminary IAR, which will be forwarded to the Operator
within thirty (30) calendar days following the date of
adjournment of the on-site Closing Meeting;
iv)may
) y not represent
p the total number of Findings
g and
Observations; additional areas of nonconformity could be
identified if further assessment is required to resolve
discrepancies identified during quality control reviews of the
preliminary issuance of the IAR.
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IOSA familiarization course By M. Shahbazi 24
July, 01, 2010
 A dit
Audit

1. Opening meeting
2
2. A dit
Audit
3. Closing meeting
4. …..
5. Findingg closing
g

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July, 01, 2010
 Questions

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July, 01, 2010