Professional Documents
Culture Documents
o Each competency has four levels. These levels are defined as A, B, C and D
and are listed at the top of each page above the competency definitions.
Level A is the lowest level of capability, and level D is the highest. Please
refer to the competency dictionary that is provided below.
o Four roles have been defined across organisation as - ENTRY LEVEL / JUNIOR
MANAGEMENT, MIDDLE MANAGEMENT, SENIOR MANAGEMENT, HEAD OF THE
DEPARTMENT.
o Each role in the organisation will require a particular combination of
competence with varying levels (A, B, C, D) of capability.
o In the Flip chart, roles are listed against various competencies, you have to
mark appropriate competency with the level required against each role.
o Every role should have a minimum of 5 and a maximum of 7 top
competencies.
o Please use the round stickers provided to you to indicate the competencies for
that particular role and write the level that you think is required for that role,
on the sticker.
o For example – for the role of head, leadership is required at say level
D, so put the sticker against leadership in the column provided for
head and write D on it.
1.1.Organisation and Business Awareness
Definition: Understanding and utilizing economic, financial, and industry data to accurately diagnose
business strengths and weaknesses, identifying key issues, and developing strategies and plans.
1.2.Communication
Definition: Clearly conveying information and ideas through a variety of media to individuals or groups in
a manner that engages the audience and helps them understand and retain the message.
Definition: Actively participating as a member of a team to move the team toward the completion of goals.
Definition: Establishing courses of action for self and others to ensure that work is completed efficiently.
1.4.Interpersonal Skills
Definition: Continually strives for excellence ensuring that all work is completed to agreed standards and
enhances the image of the organization without compromising safety.
Definition: Commits to delivering results on time and to the agreed standards through effective objective
setting and monitoring and by taking personal responsibility for achieving them
Definition: Is willing to try new ways of working and turn ideas into action so that the organization is
capable of adapting to the changing business environment
1.8.Customer Focus
Definition: Focuses efforts on understanding and meeting internal and external customer needs.
Definition: It is used to describe thinking that is purposeful, reasoned, and goal directed-the kind of
thinking involved in solving problems