Heald Catalog July 2007

HEALD COLLEGE
Effective
July 2007
Academic Catalog
ADMINISTRATIVE AND CAMPUS OPERATIONS
Nolan A. Miura, M.B.A. Shirley Llafet, B.A.

President and Senior Director of Campus Operations
Chief Executive Officer Concord
Guy Bell, B.A. Carolyn Kovalski, M.B.A.

Senior Vice President, Executive Director of Campus Operations
Campus Operations Fresno
Eeva Deshon, B.S., CPA Barbara Gordon, B.A.

Chief Financial Officer Hayward
John Keim, M.B.A. Evelyn Schemmel, B.S.

Chief Academic Officer Honolulu
Michelle Kwait, B.A., SPHR Jason Ferguson, M.B.A.

Senior Vice President, Director of Campus Operations
Human Resources Portland
Stan D. Phillips, B.A. Ada Gerard, M.S.

Marketing and Admissions Rancho Cordova
Eric Rajasalu, M. Ed. Guy Adams, M.A.

Business Development Sacramento Region
John Richmond, M.B.A. Shelley Donati, M.B.A.

Chief Information Officer Salinas
James Sparkman, M.B.A. Daniel Waterman, M.A.

Vice President, Director of Campus Operations
Strategy and Corporate Development San Francisco
Shelia Swanson John Luotto, M.B.A.

Vice President, Senior Director of Campus Operations
Financial Services San Jose
Robert Nodolf, Ed. D.

Director of Campus Operations
Stockton
2
ADMINISTRATIVE/
TABLE OF CONTENTS CAMPUS LOCATIONS
CENTRAL ADMINISTRATIVE
Introduction OFFICE
Administrative and Campus Operations ............................................................. 2 670 Howard St., San Francisco, CA 94105
Phone (415) 808-1400
Charters, Accreditations and Approvals ............................................................. 4 Fax(415) 808-1598
Partner Colleges.................................................................................................... 5 www.heald.edu • info@heald.edu
Career-Focused Curriculum ................................................................................. 6 CONCORD
General Education Philosophy ............................................................................. 7 5130 Commercial Circle,
Concord, CA 94520
Program Outlines Phone (925) 288-5800 • Fax (925) 288-5896
Concordinfo@heald.edu
Agribusiness Administration .................................................................................. 8
Business Accounting ............................................................................................. 9 FRESNO
Business Administration ...................................................................................... 10 255 West Bullard Avenue, Fresno, CA 93704
Phone (559) 438-4222 • Fax (559) 438-0948
Business Administration, Emphasis in Accounting ............................................ 11 Fresnoinfo@heald.edu
Business Administration, Emphasis in Agribusiness ......................................... 12
HAYWARD
Business Administration, Emphasis in Criminal Justice .................................... 13 25500 Industrial Boulevard
Business Administration, Emphasis in Hospitality and Tourism ........................ 14 Hayward, CA 94545
Phone (510) 783-2100 • Fax (510) 783-3287
Business Administration, Emphasis in Legal Assisting ...................................... 15 Haywardinfo@heald.edu
Business Administration, Emphasis in Sales and Marketing ............................. 16
RANCHO CORDOVA
Business Administration, Emphasis in Software Technologies ......................... 17
2910 Prospect Park Drive,
Computer Systems and Network Security ......................................................... 18 Rancho Cordova, CA 95670
Criminal Justice Administration........................................................................... 19 Phone (916) 638-1616 • Fax (916) 638-1580
RanchoCordovainfo@heald.edu
Dental Assisting ................................................................................................... 20
Electronics Technology ........................................................................................ 21 ROSEVILLE
7 Sierra Gate Plaza, Roseville, CA 95678
Health Information Technology............................................................................ 22 Phone (916) 789-8600 • Fax (916) 789-8606
Information Technology, Emphasis in Network Security .................................... 23 Rosevilleinfo@heald.edu
Information Technology, Emphasis in Network Systems Administration .......... 24 SALINAS
Marketing and Sales ............................................................................................ 25 1450 N. Main Street, Salinas, CA 93906
Medical Administrative Assistant ....................................................................... 26 Phone (831) 443-1700 • Fax (831) 443-1050
Salinasinfo@heald.edu
Medical Assisting ................................................................................................ 27
Medical Insurance Billing and Coding ................................................................ 28 SAN FRANCISCO
350 Mission Street,
Medical Ofﬁce Administration ............................................................................. 29
San Francisco, CA 94105
Networking Technology, Emphasis in Cisco® Systems ...................................... 30 Phone (415) 808-3000 • Fax (415) 808-3005
SanFranciscoinfo@heald.edu
Networking Technology, Emphasis in Advanced Cisco® Systems .................... 31
Networking Technology, SAN JOSE
Emphasis in Microsoft ®Windows® Systems Administration .............................. 32 341 Great Mall Parkway, Milpitas, CA 95035
Ofﬁce Skills ........................................................................................................... 33 Phone (408) 934-4900 • Fax (408) 934-7777
SanJoseinfo@heald.edu
Telecommunications, Emphasis in Networking and Fiber Optics ..................... 34
Web Design and Administration, Emphasis in Web Design............................... 35 STOCKTON
1605 East March Lane, Stockton, CA 95210
Associate of Arts .................................................................................................. 36 Phone (209) 473-5200 • Fax (209) 477-2739
Stocktoninfo@heald.edu
Course Descriptions .......................................................................................... 37
HONOLULU
Policies and Procedures .................................................................................. 68
1500 Kapiolani Boulevard,
Academic Calendars Honolulu, HI 96814
Phone (808) 955-1500 • Fax (808) 955-6964
Quarterly ............................................................................................................... 78 Honoluluinfo@heald.edu
Mid-Quarter .......................................................................................................... 79
PORTLAND
MIBC Only ............................................................................................................ 80
625 S.W. Broadway, Suite 200,
Portland, OR 97205,
Phone (503) 229-0492 • Fax (503) 229-0498
Portlandinfo@heald.edu
3
BOARD OF
TRUSTEES CHARTERS, ACCREDITATION, AND APPROVALS
Dr. James Ware, Chair
Kathleen A. Gillam, Vice Chair

Heald College is a nonprofit, regionally accredited career college.
Aaron Brown
Heald College is chartered by the State of California as a not-for-profit
Stanley Hong
educational corporation and is recognized by the U.S. Internal Revenue
Richard Rodriguez Service as a not-for-profit, 501(c)3 tax-exempt educational institution.
William Schlegel Heald College is accredited by the Accrediting Commission for Community
David A. Young and Junior Colleges (ACCJC) of the Western Association of Schools and
Colleges (WASC), 10 Commercial Boulevard, Suite 204, Novato, Califor-
nia 94949, (415) 506-0234, an institutional accrediting body recognized by
the Council for Higher Education Accreditation and the U.S. Department of
Education.
Through an inter-regional accreditation agreement, the Northwest

Association of Schools and Colleges recognizes the accreditation
conferred upon the entire Heald system by the Western Association of
MISSION Schools and Colleges for Heald’s Portland campus.
STATEMENT In addition, the Portland campus of Heald College is approved by the
Heald College prepares students Oregon Student Assistance Commission, Office of Degree Authorization,
for academic, personal, and pro- 1500 Valley River Drive, Suite 100, Eugene, Oregon 97401.
fessional success through qual-
ity career-focused programs that The Heald College Health Information Technology Program is accredited
develop skills to last a lifetime. by the Commission on Accreditation for Health Informatics and Information
Management Education. (CAHIIM).
The Medical Assisting AAS degree at all campuses and the Medical Assist-
ing Diploma at the Portland campus are accredited by the Commission on
Accreditation of Allied Health Education Programs (CAAHEP), on recom-
mendation of the Curriculum Review Board of the American Association of
Medical Assistants Endowment (AAMAE). The address follows:
Commission on Accreditation of Allied Health Education Programs

1361 Park Street, Clearwater, FL 33756
(727) 210 – 2350.
The Medical Assisting Diploma program is not accredited by CAAHEP at

the California and Honolulu campuses.
The Dental Assisting program at the Concord, Hayward and Stockton cam-
puses of Heald College is approved by the Committee on Dental Auxilia-
ries (COMDA), the California state licensing agency that operates under the
Dental Board of California. Approval was granted to the Stockton campus
in November 2006 and granted to the Concord and Hayward campuses in
February 2007. The Committee can be contacted at (916) 263-2595 or at
1428 Howe Avenue, Suite 58, Sacramento, CA 95825.
4
CREDIT
TRANSFERS FOR
BACHELOR’S
DEGREES
The programs in dental assisting at the Concord, Hayward, Hono-
For those students who want to
lulu, and Stockton campuses of Heald College are accredited by the transfer course work from Heald
Commission on Dental Accreditation. The Commission is a special to apply to a higher degree,
ized accrediting body recognized by the United States Department Heald has articulation agree-
of Education. The address follows: ments with these accredited
institutions that accept Heald
The Commission on Dental Accreditation
credits toward bachelor’s degree
211 East Chicago Avenue, Chicago, IL 60611.
programs:
(312) 440-4653
Argosy University
Each Heald College campus is an eligible institution under the Federal Pell
Grant, Federal Work-Study, and Federal Supplemental Educational Op- California State University
portunity Grant. Other grant and loan programs are available and vary by System
location. CSU East Bay
Heald College is authorized under federal law to enroll non-immigrant alien CSU Fresno
students and is approved in California, Hawaii, and Oregon to train eligible CSU Monterey Bay
veterans under Title 38, U.S. Code.
CSU Sacramento
This catalog is published with an Addendum that includes information on Capella University
tuition, fees and faculty and is not considered complete without this Ad-
Chapman University
dendum.
City University
Embry-Riddle Aeronautical
University
Franklin University
Golden Gate University
Hawaii Pacific University
Menlo College
National College
Notre Dame de Namur
Portland State University
San Jose State University
Sonoma State University
University of Phoenix
Warner Pacific College
Wayland Baptist University
Acceptance standards vary by

program and institution. See the
Academic Affairs Department
at a Heald campus for more
information.
5
CAREER-FOCUSED CURRICULUM
Heald College offers a variety of educational options.

THE ASSOCIATE IN APPLIED SCIENCE DEGREE
Heald College awards the Associate in Applied Science degree to all students completing the required curriculum. Students can choose
from several healthcare, business, or technology programs – all of which emphasize computer proficiency and practical skills that are
necessary in today’s fast-paced work environment. In addition, students receive a general education background that emphasizes criti-
cal thinking, problem solving, communication, and interpersonal skills.
THE ASSOCIATE OF ARTS DEGREE

Heald College graduates who have earned an Associate in Applied Science degree are eligible to earn an Associate of Arts degree
at select campuses. By taking additional coursework in general education subjects such as art, history, music, and science, students
receive additional preparation for a four-year degree.
THE DIPLOMA
Achieving success in healthcare, business, or technology requires continually updated knowledge as well as a strong educational
background. A student may choose to build maximum essential skills in a shorter period of time in our diploma programs. A diploma is
awarded upon completion of the required program curriculum.
THE CERTIFICATE
Students who have not earned a Heald diploma or an Associate in Applied Science degree may earn a Heald Certificate of Completion
in applicable programs.
PROGRAMS AVAILABLE (Not all programs are available at all campuses.)
• Agribusiness Administration (Degree) • Information Technology, Network Security (Degree)
• Associate of Arts (Degree) • Information Technology, Network Systems Administration
• Business Accounting (Degree, Certificate) (Degree, Diploma)
• Business Administration (Degree, Diploma) • Marketing and Sales (Degree)
• Business Administration, Accounting (Degree, Diploma) • Medical Administrative Assistant (Degree)
• Business Administration, Agribusiness (Degree) • Medical Assisting (Degree, Diploma)
• Business Administration, Criminal Justice (Degree, Diploma) • Medical Insurance Billing and Coding (Diploma)
• Business Administration, Hospitality and Tourism • Medical Office Administration (Degree, Diploma)
(Degree, Diploma) • Networking Technology, Cisco® Systems (Degree, Certificate)
• Business Administration, Legal Assisting (Degree) • Networking Technology, Advanced Cisco® Systems
• Business Administration, Sales and Marketing (Degree, Certificate)
(Degree, Diploma) • Networking Technology, Microsoft® Windows® 2003
• Business Administration, Software Technologies Systems Administration (Degree, Certificate)
(Degree, Diploma) • Office Skills (Certificate)
• Computer Systems and Network Security (Degree) • Phlebotomy Technology (Certificate)
• Criminal Justice Administration (Degree) • Telecommunications, Networking and Fiber Optics
• Dental Assisting (Degree, Diploma) (Degree, Diploma)
• Electronics Technology (Degree, Diploma) • Web Design and Administration, Web Design
• Health Information Technology (Degree) (Degree, Certificate)
EXPLANATION OF COURSE NUMBERING SYSTEM

Courses numbered from 100-999 are baccalaureate-level courses. When applying for admission at another school, it is up to the receiv-
ing institution to identify which baccalaureate-level courses will be accepted for transfer credit.
CERTIFICATION EXAMS
Heald College is an authorized provider of educational programs that help students prepare for the official certification tests created by
the Microsoft® and Cisco® organizations. To become a Microsoft® Certified Systems Engineer (MCSE), a Cisco® Certified Network As-
sociate (CCNA®), a Cisco® Certified Network Professional (CCNP®), a CIW Master Designer or a Microsoft® Office® Specialist, students
must pass a series of certification exams at a designated Heald campus or at an off-site authorized testing center.
INTERNSHIPS AND EXTERNSHIPS

Heald College’s internships and externships provide opportunities for Heald’s students to receive on-the-job training while earning
college credit. Students interview for internship and externship positions, and assignments are agreed upon by the College, student,
and company. Internships are optional and may not be provided by all campuses each quarter. Internship positions are unpaid. Ex-
ternships are required in Medical Assisting, Dental Assisting, and Health Information Technology programs and are also unpaid.
Internships and externships are usually available during the day, Monday through Friday.
6
GENERAL EDUCATION PHILOSOPHY
Heald College programs include both professional and general education courses, which together allow students to experience the inte-
gration of knowledge and skills. The general education courses offer students breadth in their experiences by introducing them to certain
major areas of knowledge, thus expanding their understanding of the world and cultures around them. Furthermore, these courses foster
a spirit of inquiry and provide for students’ development of the skills, knowledge, and intellectual habits necessary to support their per-
sonal, professional, and public lives.
In particular, the general education curriculum provides the means by which students can develop their skills in the following areas:
• Literacy
Competence in reading, writing, speaking, listening, and mathematics
• Critical Thinking
Competence in analysis, synthesis, problem solving, decision making, and creative exploration
• Personal and Social Responsibility
Competence in working with others, and an awareness of and responsiveness to diversity and commonality
among cultures, multiplicity of perspectives, ethical behaviors, and wellness issues
• Resource Proficiency
Effective use of computers and information technology, ability to locate and use information resources,
and appreciation of lifelong learning options
GENERAL EDUCATION REQUIREMENTS (A.A.S.)

HEALTHCARE PROGRAMS BUSINESS PROGRAMS TECHNOLOGY PROGRAMS
Communication Skills Communication Skills Communication Skills
College Composition and Research College Composition and Research College Composition and Research
Computational Skills Computational Skills Computational Skills

Modern Business Mathematics Modern Business Mathematics Intermediate Algebra
Social Science Social Science Social Science

Introduction to Psychology Introduction to Psychology Introduction to Psychology
Natural Science Natural Science Natural Science

Fundamentals of Anatomy and Physiology Introduction to Environmental Science Introduction to Physics
Foundations of Agricultural Science
Humanities/Fine Arts Humanities/Fine Arts
Contemporary Literature: Cultural Humanities/Fine Arts Contemporary Literature: Cultural
Perspectives Contemporary Literature: Cultural Perspectives
Perspectives
GENERAL EDUCATION STUDENT LEARNING OUTCOMES

Critical Thinking generation differences, and attributes of riosity and the willingness to continuously
Students will be able to make informed de- others. assess their knowledge, skills and abilities
cisions and solve problems as a result of Quantitative Skills for currency, and update those when ap-
analyzing, interpreting, and evaluating data Students will be able to use the principles propriate.
and information from multiple sources. of scientific methodology and mathemat- Resource Proficiency
Communication ics to solve quantitative problems, analyze Students will be able to locate, gather and
Students will be competent in the use of and interpret data, and make informed de- organize information using appropriate
multiple modes of communication to con- cisions. technology and information systems.
vey information. They will be able to use Civic Responsibility Professionalism
active listening skills while exhibiting a re- Students will recognize their personal ob- Students will be able to demonstrate reli-
spect for and appreciation of others’ view- ligation to participate in issues and organi- ability, integrity, ethics, personal responsi-
points. zations within their communities. bility, professionalism in manner and dress,
Diversity Lifelong Learning and a positive attitude at work.
Students will be able to appreciate a variety Students will demonstrate intellectual cu-
of cultures and respect the personal traits,
7
Student Learning Outcomes: AGRIBUSINESS ADMINISTRATION
• Use terminology appropriate to
the agribusiness industry in written Associate in Applied Science Degree in Agribusiness Administration
work and verbal presentations Graduates of the following Heald College Associate in Applied Science degree programs may
• Describe the processes involved earn an additional A.A.S. degree by successfully completing the Agribusiness Administration
in bringing products to market program:
• Identify factors that affect prices, • Business Administration

supply, demand, and allocation • Business Administration with an emphasis in Accounting
of farm commodities • Business Administration with an emphasis in Criminal Justice
• Business Administration with an emphasis in Legal Assisting
• Identify food markets and con- • Business Administration with an emphasis in Office Technologies
sumer behavior • Business Administration with an emphasis in Sales and Marketing
• Describe pest and disease • Business Administration with an emphasis in Software Technologies
management methodologies • Business Software Applications
• Computer Business Administration
• Keyboard at a basic level
Associate in Applied
Science Degree
Major Courses 15 units

AGRIBUS 105 Introduction to Agribusiness 3
AGRIBUS 115 Agribusiness Principles 3
AGRIBUS 120 Fundamentals of Agricultural Marketing 3
AGRIBUS 125 Agricultural Sales and Marketing 3
FRN LANG 120 Conversational Spanish 3
Business Courses 3 units

BUS ADMIN 150 Introduction to Project Management* 3
General Education Courses 6 units

AGRIBUS 130 Foundation of Agricultural Science 6
Total Required for Degree Varies+

*If a graduate of a Heald College AAS degree programs has completed BUS ADMN 150, substitute a Campus Designated
Course.**
**Each campus will schedule additional courses as needed to complement the student’s program.
+
The A.A.S. in Agribusiness Administration is available only as an additional Heald A.A.S. degree.
The total number of units required depends on those required for the first A.A.S. degree.
Please note that program offerings may vary depending on campus.
8
BUSINESS ACCOUNTING Student Learning Outcomes:
• Complete the accounting cycle,
Associate in Applied Science Degree in Business Accounting including journalizing, posting,
Graduates of the following Heald College Associate in Applied Science degree programs may adjusting, and closing a compa-
earn an additional A.A.S. degree by successfully completing the 24-unit Business Accounting nies accounts
program: • Apply Generally Accepted
• Business Administration Accounting Principles (GAAP)
• Business Administration with an emphasis in Criminal Justice in the preparation of financial
• Business Administration with an emphasis in Hospitality and Tourism statements
• Business Administration with an emphasis in Legal Assisting • Apply applicable federal and state
• Business Administration with an emphasis in Office Technologies laws for payroll and income taxes
• Business Administration with an emphasis in Sales and Marketing
• Business Administration with an emphasis in Software Technologies • Use appropriate accounting termi-
• Business Software Applications nology as it applies to accounting
• Computer Business Administration transactions of a business
Heald Certificate of Completion • Use accounting software and

Students interested in pursuing a non-degree program in Business Accounting may earn a certifi- spreadsheet applications to
cate of completion by successfully completing the 36-unit Business Accounting program. complete the accounting cycle
Associate in Applied Certificate of • Apply job costing and process

Science Degree Completion costing methods in the manufac-
Major Courses 24 units 30 units turing environment
ACCTG 104 Fundamentals of Accounting 3 • Use technology, including
ACCTG 106 Computerized Accounting Concepts 3 software and the Internet, to
ACCTG 115 Payroll Accounting Concepts 3 3 solve business problems
ACCTG 205 Principles of Accounting I 6 6
ACCTG 206 Principles of Accounting II 6 6 • Key at a minimum of 150 net
ACCTG 215 Accounting Spreadsheet Applications 3 3 strokes per minute on a ten-key
ACCTG 223 Federal and State Income Taxes 6 6 pad

COMP APP 121 Spreadsheet Applications 3
OFF SKLS 101 Keyboarding 3
or campus designated course*
Total Required for Degree/Certificate 24 units 36 units

Ten Key Requirement: 150 NSPM (Net Strokes Per Minute)
CTEC Registered Tax Preparer

Heald College curriculum has been approved by the California Tax Education Council (CTEC) to
offer ACCTG 223 Federal and State Income Taxes which fulfills the 60-hour “qualifying education”
requirement imposed by the State of California to become a tax preparer. Students enrolled at
California campuses who successfully complete this course can apply to become a CTEC
Registered Tax Preparer. Each student is responsible for applying to CTEC within 18 months of
course completion.
*Each campus will schedule additional courses as needed to compliment the student’s program.
9
Student Learning Outcomes BUSINESS ADMINISTRATION
• Apply basic concepts of business
management, human resources, Diploma Associate in applied
law and ethics, and accounting to Science Degree
a business environment Major Courses 15 units 21 units
• Use software applications BUS ADMN 115 Principles of Business Management 3 3
proficiently, including the creation, BUS ADMN 216 Principles of Human Resources 3 3
editing, and integration of COMP APP 101 Word Processing Essentials 3 3
documents, spreadsheets, COMP APP 121 Spreadsheet Applications 3 3
databases, and presentations COMP APP 221 Database Management 3 3
OFF SKLS 225 Integrated Office Projects 6
• Use technology, including
software and the Internet, to Business Courses 36 units 46 units
develop business solutions ACCTG 104 Fundamentals of Accounting 3 3
ACCTG 106 Computerized Accounting Concepts 3 3
• Use appropriate business BUS ADMN 220 E-Commerce 3
terminology as it applies to BUS ADMN 235 Business Law and Ethics 3
business practices BUS ADMN 250 Portfolio 1
• Perform general office functions BUS ADMN 281/282 Business Administration Internship 3 or 4 **
COMP APP 100 Introduction to Software Applications 3 3
COMP APP 215 Professional Document Production 3 3
ENGL 10 Essential Language Skills† 3 3
ENGL 105 Composition and Reading† 4 4
ENGL 212 Principles of Public Speaking 4 4
MATH 10 Essential Math† 3 3
MATH 103 Elementary Algebra† 4 4
OFF SKLS 101 Keyboarding 3 3
OFF SKLS 151 Intermediate Keyboarding 3 3
PROF DEV 226 Professional Career Development 3
WORKSHOP 10 Workshop (if required) 0 0
General Education Courses 8 units 20 units

ENGL 155 College Composition and Research† 4 4
ENV SCI 225 Introduction to Environmental Science 4 4
HUMNS 205 Contemporary Literature: Cultural 4
Perspectives
MATH 205 Modern Business Mathematics† 4
PSYCH 220 Introduction to Psychology 4
Campus Designated Courses* 6 units 12 units

Total Required for Diploma/Degree 65 units 99 units
†
Actual number of Math and English courses required is dependent on the student’s Entrance/Placement COMPASS scores.
*Each campus will schedule additional courses as needed to complement the student’s program.
**Business Administration Internship 281 (3 units) or 282 (4 units) may be taken in the student’s last two quarters as a
Campus Designated Course. Internships are optional and may not be available at all campuses each quarter. Internships are
usually available during the day, Monday through Friday.
10
BUSINESS ADMINISTRATION Student Learning Outcomes:
WITH AN EMPHASIS IN ACCOUNTING • Complete the accounting cycle,

including journalizing, posting,
Diploma Associate in Applied adjusting, and closing a compa-
Science Degree
nies accounts
Major Courses 15 units 27 units
• Apply Generally Accepted
ACCTG 104 Fundamentals of Accounting 3 3
Accounting Principles (GAAP)
ACCTG 115 Payroll Accounting Concepts 3 3
in the preparation of financial
ACCTG 205 Principles of Accounting I 6 6
statements
ACCTG 206 Principles of Accounting II 6
ACCTG 207 Principles of Accounting III 6 • Apply applicable federal and state
COMP APP 121 Spreadsheet Applications 3 3 laws for payroll and income taxes
Business Courses 36 units 49 units • Use appropriate accounting termi-

ACCTG 106 Computerized Accounting Concepts 3 3 nology as it applies to accounting
ACCTG 215 Accounting Spreadsheet Applications 3 transactions of a business
ACCTG 223 Federal and State Income Taxes 6
• Use accounting software and
BUS ADMN 115 Principles of Business Management 3 3
spreadsheet applications to
BUS ADMN 250 Portfolio 1
complete the accounting cycle
BUS ADMN 281/282 Business Administration Internship 3 or 4 **
COMP APP 100 Introduction to Software Applications 3 3 • Apply job costing and process
COMP APP 101 Word Processing Essentials 3 3 costing methods in the manufac-
COMP APP 221 Database Management 3 3 turing environment
ENGL 10 Essential Language Skills† 3 3 • Use technology, including
ENGL 105 Composition and Reading† 4 4 software and the Internet, to
ENGL 212 Principles of Public Speaking 4 4 solve business problems
MATH 103 Elementary Algebra† 4 4 • Key at a minimum of 150 net
OFF SKLS 101 Keyboarding 3 3 strokes per minute on a ten-key
PROF DEV 226 Professional Career Development 3 pad
WORKSHOP 10 Workshop (if required) 0 0 • Keyboard at a basic level
Perspectives
MATH 205 Modern Business Mathematics† 4 4

Ten-key requirement: 150 NSPM (Net Strokes Per Minute)
CTEC Registered Tax Preparer
Heald College curriculum has been approved by the California Tax Education Council (CTEC) to
offer ACCTG 223 Federal and State Income Taxes which fulfills the 60-hour “qualifying education”
requirement imposed by the State of California to become a tax preparer. Students enrolled at
California campuses who successfully complete this course can apply to become a CTEC
Registered Tax Preparer. Each student is responsible for applying to CTEC within 18 months of
course completion.
†
**Business Administration Internship 281 (3 units) or 282 (4 units) may be taken in the student’s last two quarters as a Campus
Designated Course. Internships are optional and may not be available at all campuses each quarter. Internships are usually
available during the day, Monday through Friday.
11
• Use terminology appropriate to WITH AN EMPHASIS IN AGRIBUSINESS
the agribusiness industry in writ-
ten work and verbal presentations Associate in Applied
Science Degree
• Describe the processes involved
in bringing products to market
AGRIBUS 105 Introduction to Agribusiness 3
• Identify factors that affect prices, AGRIBUS 115 Agribusiness Principles 3
supply, demand, and allocation AGRIBUS 120 Fundamentals of Agricultural Accounting 3
of farm commodities AGRIBUS 125 Agricultural Sales and Marketing 3
FRN LANG 120 Conversational Spanish 3
• Identify food markets and
consumer behavior Business Courses 58 units
ACCTG 104 Fundamentals of Accounting 3
• Describe pest and disease
ACCTG 106 Computerized Accounting Concepts 3
management methodologies
BUS ADMN 115 Principles of Business Management 3
BUS ADMN 150 Introduction to Project Management 3
BUS ADMN 216 Principles of Human Resources 3
BUS ADMN 235 Business Law and Ethics 3
BUS ADMN 281/282 Business Administration Internship 3 or 4**
COMP APP 100 Introduction to Software Applications 3
COMP APP 101 Word Processing Essentials 3
COMP APP 215 Professional Document Production 3
COMP APP 221 Database Management 3
ENGL 10 Essential Language Skills† 3
ENGL 105 Composition and Reading† 4
ENGL 212 Principles of Public Speaking 4
MATH 10 Essential Math† 3
MATH 103 Elementary Algebra† 4
WORKSHOP 10 Workshop (if required) 0
Campus Designated Course** 3 units

AGRIBUS 130 Foundations of Agricultural Science 6
ENGL 155 College Composition and Research† 4
HUMNS 205 Contemporary Literature: Cultural Perspectives 4
Total Required for Degree 98 units

†
*Business Administration Internship 281 (3 units) or 282 (4 units) may be taken in the student’s last two quarters as a Campus
**Each campus will schedule additional courses as needed to complement the students’ program
12
WITH AN EMPHASIS IN CRIMINAL JUSTICE • Use appropriate terminology to

describe the functional areas of
Diploma Associate in Applied the criminal justice system
Science Degree
• Research and identify issues,
trends and opportunities in the
CRIM JUS 105 Introduction to Criminal Justice 3 3
law enforcement arena
CRIM JUS 115 Criminology 3 3
CRIM JUS 150 Introduction to Corrections 3 3 • Identify the types of punishment
CRIM JUS 205 Criminal Investigation 3 used in the contemporary correc-
CRIM JUS 220 Criminal Law 3 tions system
Business Courses 45 units 55 units • Identify types and elements of

ACCTG 104 Fundamentals of Accounting 3 3 crime and their defenses
• Differentiate between the treat-
ment of adults and juveniles in
their respective criminal justice
systems
COMP APP 101 Word Processing Essentials 3 3 • Use appropriate terminology as
COMP APP 121 Spreadsheet Applications 3 3 it relates to criminal justice
COMP APP 215 Professional Document Production 3 • Use technology, including
COMP APP 221 Database Management 3 3 software and the Internet, to
CRIM JUS 240 Contemporary Issues in Criminal Justice 3 solve business problems
CRIM JUS 245 Juvenile Justice 3
ENGL 10 Essential Language Skills† 3 3 • Keyboard at a basic level

HUMNS 205 Contemporary Literature: Cultural 4 4
Perspectives
Campus Designated Courses* 6 units

†
13
• Plan appropriate and cost WITH AN EMPHASIS IN HOSPITALITY AND TOURISM
effective travel for clients
Diploma Associate in Applied
• Use travel industry software Science Degree
and published material to source
travel information ††
BUS ADMN 175 Customer Service 3
• Develop itineraries for a variety of HOSPTOUR 100 Introduction to Hospitality and Tourism 3 3
modes of travel, including airline, HOSPTOUR 102 Travel Procedures 6 6
ships, rail and auto HOSPTOUR 103 Hotel Operations 6 6
HOSPTOUR 104 Food Service 6
• Provide front desk services in a
HOSPTOUR 107 Hospitality and Tourism Field Experience *** 3
hotel or other accommodation
facility Business Courses 41 units 54 units
ACCTG 106 Computerized Accounting Concepts 3
software and the Internet, to
solve business problems
• Converse in basic conversational BUS ADMN 281/282 Business Administration Internship 3 or 4 **
Japanese or Spanish COMP APP 100 Introduction to Software Applications 3 3
• Keyboard at a basic level COMP APP 101 Word Processing Essentials 3 3
COMP APP 121 Spreadsheet Applications 3 3
FRN LANG 120 Conversational Spanish I†† 4 4
FRN LANG 121 Conversational Spanish II†† 4 4
FRN LANG 264 Conversational Japanese Language I *** 4 4
FRN LANG 265 Conversational Japanese Language II *** 4 4

ENV SCI 225 Introduction to Environmental Science 4
Perspectives
PSYCH 220 Introduction to Psychology 4 4
Campus Designated Course* 3 units

†
***Honolulu campus only
††
Fresno only
14
WITH AN EMPHASIS IN LEGAL ASSISTING • Apply knowledge of legal

terminology and civil procedure
Associate in Applied to the creation and editing of legal
Science Degree
documents
• Calendar pleadings and related
BUS ADMN 235 Business Law and Ethics 3
motions
LEGAL 105 Introduction to Legal Terminology and the Profession 3
LEGAL 110 Civil Litigation 6 • Identify a case management sys-
LEGAL 205 Legal Office Management 3 tem appropriate for a legal office
LEGAL 210 Legal Document Production 6
• Use appropriate terminology as it
OFF SKLS 225 Integrated Office Projects 6
relates to legal assisting
Business Courses 52 units • Use technology, including soft-
ware and the Internet, to solve
business problems
BUS ADMN 281/282 Business Administration Internship 3 or 4 ** • Keyboard at a basic level
CRIM JUS 220 Criminal Law 3
OFF SKLS 151 Intermediate Keyboarding 3

ENV SCI 225 Introduction to Environmental Science 4

†
**Business Administration Internship 281 (3 units) or 282 (4 units) may be taken in the student’s last two quarters as a Campus
15
• Apply professional selling WITH AN EMPHASIS IN SALES AND MARKETING
techniques
Diploma Associate in Applied
• Describe how product life Science Degree
cycles affect marketing and
sales strategies
BUS ADMN 140 Salesmanship 3 3
• Describe various consumer BUS ADMN 145 Marketing Principles 3 3
buying behaviors and explain the BUS ADMN 230 Advertising 3
differences between prospects BUS ADMN 240 Product Development 3
and customers BUS ADMN 255 Technical Sales 3
COMP APP 215 Professional Document Production 3 3
• Develop business, sales, and
marketing plans for local, national Business Courses 42 units 46 units
and global commerce markets ACCTG 104 Fundamentals of Accounting 3 3
• Describe the roles of sales, ad-
vertising, and marketing in
the product life cycle
• Apply marketing strategies to COMP APP 100 Introduction to Software Applications 3 3
successfully bring new products COMP APP 101 Word Processing Essentials 3 3
to market COMP APP 121 Spreadsheet Applications 3 3
• Create marketing and promotional COMP APP 221 Database Management 3 3
materials to achieve business ENGL 10 Essential Language Skills† 3 3
goals ENGL 105 Composition and Reading† 4 4
• Describe the importance of MATH 10 Essential Math† 3 3
professional business ethics MATH 103 Elementary Algebra† 4 4
• Use technology, including OFF SKLS 101 Keyboarding 3 3
software and the Internet, to PROF DEV 226 Professional Career Development 3
solve business problems WORKSHOP 10 Workshop (if required) 0 0
• Keyboard at a basic level General Education Courses 8 units 20 units

Perspectives

†
16
WITH AN EMPHASIS IN SOFTWARE TECHNOLOGIES • Identify, troubleshoot, and resolve

simple network, computer and
Diploma Associate in Applied software problems
Science Degree
• Utilize software applications that
log and document problems
COMP APP 101 Word Processing Essentials 3 3
COMP APP 121 Spreadsheet Applications 3 3 • Demonstrate proficiency with
INFOTECH 110 Networking Foundations 6 software applications,including
INFOTECH 115 Core Hardware Technologies 6 6 the creation, editing, and integra-
INFOTECH 125 Operating System Technologies 6 6 tion of documents, spreadsheets
and databases
Business Courses 36 units 46 units
ACCTG 104 Fundamentals of Accounting 3 3 • Apply basic concepts of business
ACCTG 106 Computerized Accounting Concepts 3 3 management and accounting to a
BUS ADMN 115 Principles of Business Management 3 3 business environment
software and the Internet, to
solve business problems
COMP APP 221 Database Management 3 • Demonstrate communication skills
ENGL 10 Essential Language Skills† 3 3 that provide assistance, service,
ENGL 105 Composition and Reading† 4 4 or training to aid end users in
ENGL 212 Principles of Public Speaking 4 4 overcoming hardware, software,
INFOTECH 105 Introduction to Networking Concepts 3 3 web or other technology related
MATH 10 Essential Math† 3 3 issues
MATH 103 Elementary Algebra† 4 4 • Keyboard at a basic level

Perspectives

†
17
Student Learning Outcomes COMPUTER SYSTEMS AND NETWORK SECURITY
• Identify major threats to computer
systems and networks and apply Graduates of the following Heald College Associate in Applied Science Degree programs may
effective countermeasures to earn an additional A.A.S. degree by successfully completing the Computer Systems and Network
prevent such attacks, propose Security program:
migration strategies, and develop
recovery plans • Business Administration with an emphasis in Software Technologies
• Computer Information Technology
• Support multiple operating system • Computer Technology
platforms and apply the prin- Computer
ciples of software and hardware Business Technology/
Administration Computer
hardening to prepare a stable and
Software Information
secure network infrastructure Technology Technology
• Recognize and evaluate changes Major Courses

in the security environment and INFOTECH 260 Introduction to Computer Security Concepts 3 3
security field INFOTECH 285 Disaster Recovery 3 3
INFOTECH 290 Computer Forensics 6 6
• Install, configure, and maintain
INFOTECH 295 Defensive Countermeasures 3 3
common network security safe-
guards for software, hardware, Technical Courses
and the physical environment INFOTECH 215 Advanced Networking 6
INFOTECH 270 Introduction to Routing Concepts 3 3
• Communicate to all levels of an
OFF SKLS 101 Keyboarding or Campus Designated Course** 3*
organization concepts relating to
network security Campus Designated Course* 3 units
• Use teamwork, initiative, and Total Required for Degree 24 units Varies***
responsibility to create a secure *Students who test out of OFF SKLS 101 Keyboarding must be assigned a Campus Designated Course.
business infrastructure
***The A.A.S in Computer System and Network Security is available only as an additional Heald A.A.S degree.
The total number of units required depends on those completed for the first A.A.S degree
18
CRIMINAL JUSTICE ADMINISTRATION Student Learning Outcomes:
• Use appropriate terminology to
Associate in Applied Science Degree in Criminal Justice Administration describe the functional areas of
Graduates of the following Heald College Associate in Applied Science Degree programs may the criminal justice system
earn an additional A.A.S. degree by successfully completing the Criminal Justice Administration • Research and identify issues,
program: trends and opportunities in the
• Business Administration law enforcement arena
• Business Administration with an emphasis in Accounting • Identify the types of punishment
• Business Administration with an emphasis in Hospitality and Tourism used in the contemporary correc-
• Business Administration with an emphasis in Legal Assisting tions system
• Business Administration with an emphasis in Office Technologies
• Business Administration with an emphasis in Sales and Marketing • Identify types and elements of
• Business Administration with an emphasis in Software Technologies crime and their defenses
• Business Software Applications • Differentiate between the treat-
• Computer Business Administration ment of adults and juveniles in
Associate in Applied
Science Degree
their respective criminal justice
systems
CRIM JUS 105 Introduction to Criminal Justice 3 • Use appropriate terminology as
CRIM JUS 115 Criminology 3 it relates to criminal justice
CRIM JUS 150 Introduction to Corrections 3 • Use technology, including
CRIM JUS 205 Criminal Investigation 3 software and the Internet, to
CRIM JUS 220 Criminal Law 3 solve business problems
CRIM JUS 240 Contemporary Issues in Criminal Justice 3
CRIM JUS 245 Juvenile Justice 3
or Campus Designated Course*
Total Required for Degree Varies**

**The A.A.S. in Criminal Justice Administration is available only as an additional Heald A.A.S. degree. The total number of
units required depends on those required for the first A.A.S. degree.
19
Student Learning Outcomes DENTAL ASSISTING
• Identify facial landmarks and chart
the existing conditions of teeth Diploma Associate in Applied
and their diagnosed treatment Science Degree
• Use dental terminology as ap- Major Courses 37 Units 37 units

propriate to the situation DENTASST 100 Dental Anatomy 3 3
DENTASST 105 Dental Sciences 3 3
• Comply with HIPAA standards DENTASST 106 Biomedical Sciences 3 3
and OSHA guidelines DENTASST 110 Dental Materials 6 6
• Practice Standard Precautions DENTASST 120 Pharmacology and Office Emergencies 3 3
DENTASST 205 Chairside Assisting I 6 6
• Project a professional image DENTASST 211 Dental Office Management 3 3
and adhere to a standard of DENTASST 215 Chairside Assisting II 3 3
dental ethics DENTASST 216 Coronal Polishing 1 1
• Perform dental office administra- DENTASST 230 Radiology I 3 3
tive tasks proficiently, including DENTASST 235 Radiology II 3 3
use of dental software
Business Courses 24 Units 42 units
• Complete insurance claim forms COMP APP 100 Introduction to Software Applications 3 3
and obtain referrals and pre-au- COMP APP 101 Word Processing Essentials 3
thorizations DENTASST 250 Dental Assisting Externship I 5** 5**
DENTASST 251 Dental Assisting Seminar I 1 1
• Perform basic chairside skills
DENTASST 255 Dental Assisting Externship II 5** 5**
required for a general or specialty
DENTASST 256 Dental Assisting Seminar II 1 1
dental practice
• Perform clinical support proce- ENGL 105 Composition and Reading† 4
dures necessary for the general ENGL 212 Principles of Public Speaking 4
or specialty dental practice MATH 10 Essential Math† 3 3
• Manipulate and handle dental
materials proficiently and fabricate
temporary crowns
• Satisfactory completion of CPR
training according to the American General Education Courses 4 Units 20 units
Heart Association Standards ANATPHYS 215 Fundamentals of Anatomy and Physiology 4 4
• Take a full-mouth set of clinically HUMNS 205 Contemporary Literature: Cultural 4
diagnosable x-rays observing Perspectives
radiation safety standards MATH 205 Modern Business Mathematics† 4
• Perform coronal polishing PSYCH 220 Introduction to Psychology 4
• Use technology, including soft- Total Required for Diploma/Degree 65 Units 99 units
†
ware and the Internet, to solve Actual number of Math and English courses required is dependent on the student’s Entrance/Placement COMPASS scores.
**Externships are available only during the day, Monday through Friday.
business problems
20
ELECTRONICS TECHNOLOGY Student Learning Outcomes:
• Analyze electronic circuits by
Diploma Associate in Applied applying electronic theories and
Science Degree laws
Major Courses 24 units 36 units • Demonstrate a thorough un-
ELECTR 106 Introduction to Electronics and 6 6 derstanding of the relationship
Electronics Math between voltage, current, resis-
ELECTR 116 Digital Electronics Principles 6 6 tance, and power in an electronic
ELECTR 117 DC and AC Electronics Principles 6 6 circuit
ELECTR 226 Semiconductor Electronics Principles 6 6
ELECTR 227 Analog Electronics 6 • Read and interpret schematic
ELECTR 237 Industrial Electronics and Troubleshooting 6 diagrams of electronic circuits;
identifying components, describ-
Technical Courses 28 units 39 units ing operation, and tracing signal
COMP APP 100 Introduction to Software Applications 3 3 flow
ELECTR 236 Telecommunications and Networks 6
ENGL 10 Essential Language Skills† 3 3 • Demonstrate appropriate trouble-
ENGL 105 Composition and Reading† 4 4 shooting techniques using stan-
INFOTECH 105 Introduction to Networking Concepts 3 3 dard electronics test equipment
INFOTECH 115 Core Hardware Technologies 6 6 • Communicate technical informa-
INFOTECH 125 Operating System Technologies 6 6 tion in a professional and compre-
INFOTECH 130 Introduction to Programming Concepts 3 3 hensible manner to internal users
INFOTECH 211 Graduation Project, Planning Phase 1* and external customers
INFOTECH 212 Graduation Project, Completion Phase 1*
• Document technical informa-
INFOTECH 280/ Technology Internship 2, 3, or 4*
tion obtained accurately while
281/282
troubleshooting or analyzing an
electronic circuit
• Work effectively as an individual
or in collaborative groups in a
technical environment
Perspectives
MATH 121 Intermediate Algebra† 4 4
PHYSICS 270 Introduction to Physics 4 4

†
Actual number of English courses required is dependent on the student’s Entrance/Placement COMPASS scores.
*INFOTECH 211 and 212 are required for all students. INFOTECH 212 may be replaced by completing an Internship, INFO-
TECH 280/281/282. Internships are optional and may not be available at all campuses each quarter. If available, students may
substitute an Internship for INFOTECH 212 and earn additional units. Internships are typically available during the day, Mon-
day through Friday; students should consult their campus Academic Affairs office for information on Internship availability.
**Each campus will schedule additional courses as needed to complement the student’s program. Students who are enrolled
in INFOTECH 282 may not be required to take a campus designated course.
21
Student Learning Outcomes HEALTH INFORMATION TECHNOLOGY
• Ensure the accuracy and validity
of healthcare data and records Associate in Applied
Science Degree
• Ensure regulations and standards
are followed for collecting, analyz- Major Courses 39 units
ing, and reporting healthcare data HLTH 100 Healthcare Delivery Systems 3
HLTH 140 Legal and Ethical Healthcare Issues 3
• Ensure health information is avail- HLTH 155 Disease Pathology and Pharmacotherapy 6
able to legitimate users HLTH 170 Healthcare Management & Supervision 3
• Protect patient privacy and pro- HTH INFO 101 Introduction to Diagnostic Coding 3
vide information security HTH INFO 102 Introduction to Procedural Coding 3
HTH INFO 110 Healthcare Records and Data Structure 3
• Code and classify data for reim- HTH INFO 160 Healthcare Statistics 3
bursement HTH INFO 180 Healthcare Computing 3
• Analyze and prepare health data HTH INFO 203 Advanced Coding 6
and prepare reports HTH INFO 205 Reimbursement Methodologies 3
• Use software applications profi- Business Courses 44 units

ciently including the creation, edit- COMP APP 100 Introduction to Software Applications 3
ing, and integration of documents, COMP APP 101 Word Processing Essentials 3
spreadsheets, and databases COMP APP 121 Spreadsheet Applications 3
• Use appropriate medical terminol-
ogy as it applies to health informa-
tion technology
HTH INFO 260 Health Information Technology Externship 5
MED ADMN 120 Fundamentals of Medical Terminology 3

ANATPHYS 215 Fundamentals of Anatomy and Physiology 4
Total Required for Diploma/Degree 103 units

†
22
INFORMATION TECHNOLOGY Student Learning Outcomes:
WITH AN EMPHASIS IN NETWORK SECURITY • Identify major threats to computer

systems and networks and apply
Associate in Applied effective countermeasures to
Science Degree
prevent such attacks, propose
Major Courses 27 units migration strategies, and develop
INFOTECH 115 Core Hardware Technologies 6 recovery plans
INFOTECH 125 Operating System Technologies 6
• Support multiple operating system
INFOTECH 260 Introduction to Computer Security Concepts 3
platforms and apply the prin-
INFOTECH 285 Disaster Recovery 3
ciples of software and hardware
INFOTECH 290 Computer Forensics 6
hardening to prepare a stable and
INFOTECH 295 Defensive Countermeasures 3
secure network infrastructure
Technical Courses 49 units
• Recognize and evaluate changes
in the security environment and
security field
INFOTECH 105 Introduction to Networking Concepts 3 • Install, configure, and maintain
INFOTECH 110 Networking Foundations 6 common network security safe-
INFOTECH 211 Graduation Project, Planning Phase 1* guards for software, hardware,
INFOTECH 212 Graduation Project, Completion Phase 1* and the physical environment
INFOTECH 215 Advanced Networking 6
• Communicate to all levels of the
INFOTECH 220 Introduction to Linux 6
organization concepts relating to
INFOTECH 270 Introduction to Routing Concepts 3
network security
INFOTECH 280/ Technology Internship 2, 3, or 4*
281/282 • Use teamwork, initiative, and
MATH 10 Essential Math †
3 responsibility to create a secure
MATH 103 Elementary Algebra† 4 business infrastructure
OFF SKLS 101 Keyboarding 3 • Keyboard at a basic level

MATH 121 Intermediate Algebra† 4
PHYSICS 270 Introduction to Physics 4

†
TECH 280/281/282. Internships are optional and may not be available at all campuses each quarter. If available, students
may substitute an Internship for INFOTECH 212 and earn additional units. Internships are typically available during the day,
Monday through Friday; students should consult their campus Academic Affairs Department for information on Internship
availability.
in INFOTECH 282 may not be required to take a Campus Designated Course.
23
Student Learning Outcomes INFORMATION TECHNOLOGY
• Discuss the technologies and WITH AN EMPHASIS IN NETWORK SYSTEMS ADMINISTRATION
concepts associated with the
implementation of information Diploma Associate in Applied
Science Degree
technology networks
• Demonstrate knowledge of
INFOTECH 110 Networking Foundations 6 6
networking standards, protocols,
INFOTECH 115 Core Hardware Technologies 6 6
services, and resources
INFOTECH 125 Operating System Technologies 6 6
• Perform common network ad- INFOTECH 215 Advanced Networking 6 6
ministrative tasks associated with INFOTECH 220 Introduction to Linux 6
user and resource management, INFOTECH 265 Advanced Database Concepts 6
maintenance, and monitoring
Technical Courses 29 units 40 units
of systems and fault tolerance
strategies
COMP APP 221 Database Management 3 3
• Configure common network ENGL 10 Essential Language Skills† 3 3
services ENGL 105 Composition and Reading† 4 4
INFOTECH 105 Introduction to Networking Concepts 3 3
• Troubleshoot hardware and
INFOTECH 130 Introduction to Programming Concepts 3 3
software issues
INFOTECH 211 Graduation Project, Planning Phase 1*
• Troubleshoot and repair network INFOTECH 212 Graduation Project, Completion Phase 1*
connectivity, resource access, INFOTECH 260 Introduction to Computer Security Concepts 3
and service issues INFOTECH 270 Introduction to Routing Concepts 3
• Apply written, verbal, and interper- INFOTECH 280/ Technology Internship 2, 3, or 4*
sonal skills to facilitate effective 281/282
support of local and remote end- MATH 10 Essential Math† 3 3
users in an organization’s network MATH 103 Elementary Algebra† 4 4
• Demonstrate professional behav- PROF DEV 226 Professional Career Development 3
ior that reflects integrity, depend- WORKSHOP 10 Workshop (if required) 0 0
ability, and the commitment to
contribute effectively as part of General Education Courses 12 units 20 units
the Information Technology team ENGL 155 College Composition and Research† 4 4
• Provide technical support in
Perspectives
person and over the phone
• Recognize and avoid computer PHYSICS 270 Introduction to Physics 4
viruses, use and update anti-virus PSYCH 220 Introduction to Psychology 4
software, and recover from a virus
attack
• Keyboard at a basic level †
TECH 280/281/282. Internships are optional and may not be available at all campuses each quarter. If available, students
may substitute an Internship for INFOTECH 212 and earn additional units. Internships are typically available during the day,
Monday through Friday; students should consult their campus Academic Affairs Department for information on Internship
availability.
in INFOTECH 282 may not be required to take a Campus Designated Course.
24
MARKETING AND SALES Student Learning Outcomes:
ASSOCIATE IN APPLIED SCIENCE DEGREE IN MARKETING AND SALES • Apply professional selling
techniques
Graduates of the following Heald College Associate in Applied Science degree programs may
• Describe how product life
earn an additional A.A.S. degree by successfully completing this 24-unit Marketing and Sales
cycles affect marketing and
program:
sales strategies
• Accounting*
• Describe various consumer
• Business Administration with an emphasis in Accounting*
buying behaviors and explain
• Business Software Applications*
the differences between
• Computer Business Administration*
prospects and customers
• Computer Technology • Develop business, sales, and
• Electronics Technology marketing plans for local, national
• Information Technology with an emphasis in Computer Support and global commerce markets
• Information Technology with an emphasis in Fiber Optics • Describe the roles of sales,
• Information Technology with an emphasis in Network Security advertising, and marketing in
• Information Technology with an emphasis in Network Systems Administration the product life cycle
• Information Technology with an emphasis in Technical Support
• Apply marketing strategies to
Associate in Applied successfully bring new products
Science Degree
to market
BUS ADMN 140 Salesmanship 3 • Create marketing and promotional
BUS ADMN 145 Marketing Principles 3 materials to achieve business
BUS ADMN 230 Advertising 3 goals
BUS ADMN 240 Product Development 3 • Describe the importance of
BUS ADMN 255 Technical Sales 3 professional business ethics
Business Courses 7 units software and the Internet, to
COMP APP 121 Spreadsheet Applications 3 solve business problems
Total Required for Degree Varies**

*Some graduates of these A.A.S. programs may have completed the following courses or their equivalent: COMP APP 121,
COMP APP 215 and ENGL 202 or ENGL 212. For those students, substitute Campus Designated Courses (scheduled by the
Academic Affairs Department).
**The A.A.S. in Marketing and Sales is available only as an additional Heald A.A.S. degree. The total number of units required
depends on those required for the first A.A.S. degree.
25
Student Learning Outcomes MEDICAL ADMINISTRATIVE ASSISTANT
• Interact courteously with patients
when scheduling appointments, Associate in Applied Science Degree in Medical Administrative Assistant
obtaining patient histories, and Graduates of the following Heald College Associate in Applied Science Degree programs may
providing care earn an additional A.A.S. degree by successfully completing the Medical Administrative Assistant
• Use appropriate medical termi- program:
nology for front office tasks and • Business Administration
when providing patient education • Business Administration with an emphasis in Accounting
• Use diagnosis and procedural • Business Administration with an emphasis in Criminal Justice
codes for medical billing • Business Administration with an emphasis in Legal Assisting
• Business Administration with an emphasis in Hospitality and Tourism
• Perform medical office admin- • Business Administration with an emphasis in Office Technologies
istrative tasks, including use of • Business Administration with an emphasis in Sales and Marketing
computerized medical manage- • Business Administration with an emphasis in Software Technologies
ment software • Business Software Applications
• Complete insurance claim • Computer Business Administration
forms and obtain managed care • Computer Information Technology
referrals and pre-certifications • Computer Technology
• Transcribe recorded dictation of Business Software

Applications / Computer Business
medical documents and reports Computer Business Information Administration
Administration Technology Program
• Maintain confidential patient
records Major Courses 21 units 21 units 21 units
MED ADMN 101 Medical Office Procedures 6 6 6
• Demonstrate proficiency with MED ADMN 120 Fundamentals of Medical 3 3 3
software applications, includ- Terminology
ing the creation and editing of MED ADMN 201 Medical Billing and Coding 6 6 6
documents, spreadsheets and MED ADMN 230 Medical Computerized Office 3 3 3
databases MED ADMN 245 Introduction to Medical 3 3 3
• Demonstrate knowledge of HIPAA Transcription
standards and OSHA guidelines Business Courses 5 units 11 units 4 units
• Apply basic concepts of business ANATPHYS 215 Fundamentals of Anatomy 4 4 4
management and human resourc- and Physiology
es to a medical environment BUS ADMN 250 Portfolio 1 1
MED ADMN 281/282 Healthcare Internship 3 or 4† 3 or 4† 3 or 4†
WORKSHOP 10 Workshop (if required) 0 0 0

Total Required for Degree Varies** 38 units Varies**
**The A.A.S. in Medical Administrative Assistant is available only as an additional Heald A.A.S. degree. The total number of
units required depends on those required for the first A.A.S. degree.
†MED ADMIN 281 (3 units) or 282 (4 units) Healthcare Internship may be taken in the student’s last two quarters as a Campus
26
MEDICAL ASSISTING Student Learning Outcomes:
• Apply principles of infection
52-unit 62-unit Associate in control and aseptic and steriliza-
Diploma* Diploma* Applied tion techniques
Science
Degree • Prepare examination and
Major Courses 30 units 33 units 33 units treatment areas and assist with
MED ADMN 101 Medical Office Procedures 6 6 6 positioning and draping, treat-
MED ADMN 120 Fundamentals of Medical Terminology 3 3 3 ments, examinations, and
MED ADMN 201 Medical Billing and Coding 6 6 6 procedures, and the complete
MED ADMN 230 Medical Computerized Office 3 3 3 general physical examination
MED ADMN 245 Introduction to Medical Transcription 3 3 • Take vital signs and body
MED ASST 220 Medical Laboratory Procedures 6 6 6 measurements
MED ASST 235 Pharmacology and Dosage 3 3 3
Calculations • Collect and process urine and
MED ASST 240 Medical Clinical Procedures 3 3 3 blood specimens and perform
diagnostic tests
Business Courses 11 units 24 units 44 units
• Give injections
COMP APP 100 Introduction to Software Applications 3 3 3 • Obtain an electrocardiogram
COMP APP 101 Word Processing Essentials 3 (ECG)
• Identify drug classifications and
ENGL 10 Essential Language Skills† 3 3 3
calculate dosage
ENGL 212 Principles of Public Speaking 4 • Demonstrate customer service
MATH 10 Essential Math† 3 skills in patient interaction
• Perform medical office administra-
MED ASST 260 Medical Assisting Externship 5** 5** 5**
tive tasks, including medical billing
MED ASST 263 Medical Assisting Special Project 3 3
and use of computerized medical
management software
WORKSHOP 10 Workshop (if required) 0 0 0 • Transcribe recorded dictation of
medical documents and reports
General Education Courses 8 units 8 units 20 units
ANATPHYS 215 Fundamentals of Anatomy and 4 4 4 • Demonstrate competence with
Physiology HIPAA standards and OSHA
ENGL 155 College Composition and Research† 4 guidelines
HUMNS 205 Contemporary Literature: Cultural 4 • Perform first aid techniques and
Perspectives obtain CPR certification
PSYCH 220 Introduction to Psychology 4 4 4
Campus Designated Courses 3

Total Required for Diploma/Degree 52 units 62 units 97 units
†
Actual number of math and English courses required is dependent on the student’s Entrance/Placement COMPASS scores.
*Not available at all campuses
**Externships are usually available during the day, Monday through Friday
PHLEBOTOMY TECHNOLOGY***
Students who have earned a Heald Associate of Applied Science degree in Medical Assisiting
may earn a certificate of completion in Phlebotomy Technology by successfully completing the
courses listed below:
PHLEB 225 Phlebotomy Principles 3
PHLEB 226 Phlebotomy Principles Lab 1
PHLEB 270 Phlebotomy Externship 1**
Total Required for Certificate 5 units
27
Student Learning Outcomes MEDICAL INSURANCE BILLING AND CODING
• Assign a code to each diagno-
sis and procedure in a patient’s Diploma
record
Major Courses 30 Units
• Explain reimbursement payment HLTH 100 Healthcare Delivery Systems 3
systems and prepare medical HLTH 140 Legal and Ethical Healthcare Issues 3
insurance claims HLTH 155 Disease Pathology and Pharmacotherapy 6
HLTH 160 Quality Assurance and Reimbursement Methodologies 6
• Demonstrate competence in the
HLTH 201 Capstone Coding 3
use of software applications to
HTH INFO 101 Introduction to Diagnostic Coding 3
assign standardized codes
HTH INFO 102 Introduction to Procedural Coding 3
• Use ethical and legal principles in HTH INFO 110 Healthcare Records and Data Structure 3
coding and billing processes
Business Courses 18 Units
HLTH 202 Professional Practice Experience 3
MED ADMN 120 Fundamentals of Medical Terminology 3
MED ADMN 200 Healthcare Billing and Coding 3
MED ADMN 230 Medical Computerized Office 3
General Education Courses 4 Units

ANATPHYS 215 Fundamentals of Anatomy and Physiology 4
Total Required for Diploma 52

Certification Exams
To become a Cerified Coding Associate (CCA), the student must pass a certification exam. To be
eligible to sit for the CCA examination, candidates must have earned a high school diploma from a
United States high school or have an equivalent background.
28
MEDICAL OFFICE ADMINISTRATION Student Learning Outcomes:
• Interact courteously with patients
Diploma Associate in Applied when scheduling appointments,
Science Degree obtaining patient histories, and
Major Courses 18 units 21 units providing care
MED ADMN 101 Medical Office Procedures 6 6 • Use appropriate medical termi-
MED ADMN 120 Fundamentals of Medical Terminology 3 3 nology for front office tasks and
MED ADMN 201 Medical Billing and Coding 6 6 when providing patient education
MED ADMN 230 Medical Computerized Office 3 3
MED ADMN 245 Introduction to Medical Transcription 3 • Use diagnosis and procedural
codes for medical billing
Business Courses 36 units 49 units
BUS ADMN 115 Principles of Business Management 3 3 • Perform medical office admin-
BUS ADMN 216 Principles of Human Resources 3 istrative tasks, including use of
BUS ADMN 250 Portfolio 1 computerized medical manage-
COMP APP 100 Introduction to Software Applications 3 3 ment software
COMP APP 101 Word Processing Essentials 3 3 • Complete insurance claim
COMP APP 121 Spreadsheet Applications 3 3 forms and obtain managed care
COMP APP 215 Professional Document Production 3 referrals and pre-certification
• Transcribe recorded dictation of
medical documents and reports
ENGL 212 Principles of Public Speaking 4 4 • Maintain confidential patient
MATH 10 Essential Math† 3 3 records
• Demonstrate proficiency with
MED ADMN 281/282 Healthcare Internship 3 or 4*
software applications, includ-
ing the creation and editing of
documents, spreadsheets and
databases
• Demonstrate knowledge of HIPAA
standards and OSHA guidelines
ANATPHYS 215 Fundamentals of Anatomy and 4 4
Physiology • Apply basic concepts of business
ENGL 155 College Composition and Research† 4 4 management and human resourc-
HUMNS 205 Contemporary Literature: Cultural 4 es to a medical environment
Perspectives • Keyboard at a basic level
PSYCH 220 Introduction to Psychology 4 4
Campus Designated Courses** 9 units

†
Actual numberr of math and English courses required is dependent on the student’s Entrance/Placement COMPASS scores.
*MED ADMIN 281 (3 units) or 282 (4 units) Healthcare Internship may be taken in the student’s last two quarters as a Campus
29
Student Learning Outcomes NETWORKING TECHNOLOGY
• Design, build, and document a WITH AN EMPHASIS IN CISCO® SYSTEMS
basic network and its structured
cabling Associate in Applied Science Degree in Networking Technology
• Install and configure Cisco®
earn an additional A.A.S. degree by successfully completing the 24-unit Networking Technology
switches and routers in multi-
with an emphasis in Cisco® Systems program:
protocol networks using local-
and wide-area networks • Business Administration with an emphasis in Software Technologies
• Business Software Applications
• Provide Level 1 troubleshooting
service
• Computer Technology
• Perform maintenance using the • Electronics Technology
proper networking software tools • Information Technology with an emphasis in Computer Support
and equipment in accordance • Information Technology with an emphasis in Fiber Optics
with safety, building, and environ- • Information Technology with an emphasis in Network Security
mental codes • Information Technology with an emphasis in Network Systems Administration
Graduates of other Heald A.A.S. degree programs may be required to take prerequisite courses
before entering this program.
Certificate Associate in Applied
Science Degree
Major Courses
NET TECH 700 Cisco® Networking Fundamentals 6 6
NET TECH 710 Routing Fundamentals 6 6
NET TECH 810 Advanced Routing 6 6
NET TECH 850 WAN Technologies 6 6
Total Required for Certificate/Degree 24 units Varies*

Certification Exams
To become a Cisco® Certified Network Associate (CCNA), the student must pass a certification
exam. This exam may be taken at designated Heald College campuses or at off-site authorized
testing centers.
Heald Certificate of Completion
Students who have equivalent training or experience in the field, but who have not earned a
Heald Associate in Applied Science degree, may earn a certificate of completion by successfully
completing the Networking Technology with an emphasis in Cisco® Systems program.
*The A.A.S. in Networking Technology with an emphasis in Cisco® Systems is available only as an additional Heald A.A.S.
degree. The total number of units required depends on those completed for the first A.A.S. degree.
30
NETWORKING TECHNOLOGY Student Learning Outcomes:
WITH AN EMPHASIS IN ADVANCED CISCO® SYSTEMS • Install, configure, and operate

LANs, WANs, and remote
Associate in Applied Science Degree in Networking Technology access services for enterprise
Graduates of the Heald College Networking Technology with an emphasis in Cisco® Systems size organizations
degree program may earn an additional A.A.S. degree by successfully completing the 30-unit
• Implement scalable networks
Networking Technology with an emphasis in Advanced Cisco® Systems program.
using multilayer switching
Prerequisites technologies
Before entering this program, the student must have a valid Cisco® Certified Network Associate
• Create and deploy a global
(CCNA) certification or must provide an official Cisco® transcript indicating successful completion
intranet
of Cisco® semesters 1–4.
Certificate Associate in Applied • Troubleshoot a network environ-
Science Degree ment using Cisco® routers and
Major Courses switches for multiple protocol
NET TECH 901 Advanced Routing Configuration 6 6 clients and services
NET TECH 911 Remote Access Networks 6 6
NET TECH 921 Multi-layer Switching 6 6
NET TECH 931 Network Troubleshooting 6 6

Certification Exams
To become a Cisco® Certified Network Professional (CCNP®), the student must pass a series of
four certification exams. These exams may be taken at designated Heald College campuses or at
off-site authorized testing centers.
completing the Networking Technology with an emphasis in Advanced Cisco® Systems program.
*The A.A.S. in Networking Technology with an emphasis in Advanced Cisco® Systems is available only as an additional Heald
A.A.S. degree. The total number of units required depends on those completed for the first A.A.S. degree.
31
Student Learning Outcomes NETWORKING TECHNOLOGY
• Install and upgrade desktop and WITH AN EMPHASIS IN MICROSOFT® WINDOWS® 2003 SYSTEMS ADMINISTRATION
server operating systems
Associate in Applied Science Degree in Networking Technology
• Install and configure services,
protocols, remote access, and
earn an additional A.A.S. degree by successfully completing the 24-unit Networking Technology
routers
with an emphasis in Microsoft® Windows® 2003 Systems Administration program:
• Design, implement, administer,
• Business Administration with an emphasis in Software Technologies
support, and monitor a network
information system
• Use network systems engineering • Computer Technology
methodologies and techniques to • Electronics Technology
analyze business requirements to • Information Technology with an emphasis in Computer Support
plan a network information system • Information Technology with an emphasis in Network Security
• Information Technology with an emphasis in Network Systems Administration
• Use problem solving and trouble-
shooting skills in hardware and
software related issues Graduates of other Heald A.A.S. degree programs may be required to take prerequisite courses
before entering this program.
Certificate Associate in Applied
Science Degree
Major Courses
NET ADMN 780 Windows® 2003 Networking l 12 12
NET ADMN 880 Windows® 2003 Networking ll 12 12

Certification Exams
To become a Microsoft® Certified Professional (MCP), a Microsoft® Certified Systems Adminis-
trator (MCSA), and a Microsoft® Certified Systems Engineer (MCSE), the student must pass the
required certification exams. These exams may be taken at a Heald testing site (there is one at
each campus) or at off-site authorized testing centers. Heald campuses reserve the right to teach
the books and material used in this program in any order.
Heald Associate in Applied Science degree, may earn a certificate of completion by success-
fully completing the Networking Technology with an emphasis in Microsoft® Windows® Systems
Administration program.
*The A.A.S. in Networking Technology with an emphasis in Microsoft® Windows® 2003 Systems Administration is available
only as an additional Heald A.A.S. degree. The total number of units required depends on those completed for the first A.A.S.
degree.
32
OFFICE SKILLS Student Learning Outcomes:
• Complete the accounting cycle,
Heald Certificate of Completion including journalizing, posting,
Students interested in pursuing a non-degree program which includes training in Microsoft® Of- adjusting, and closing a compa-
fice Specialist certification may earn a certificate of completion by successfully completing the nies accounts
24-unit Office Skills program. • Use software applications pro-
Certificate ficiently, including the creation,
Major Courses 15 units editing, and integration of docu-
COMP APP 100 Introduction to Software Applications 3 ments, spreadsheets, databases,
COMP APP 101 Word Processing Essentials 3 and presentations

OFF SKLS 101 Keyboarding or Campus Designated Course 3

Total Required for Certificate of Completion 24 units
Certification Exams
To become a Microsoft® Office Specialist, the student must pass one or more of the Microsoft®
Office Specialist Core certification exams. These exams may be taken at designated Heald Col-
lege campuses or at off-site authorized testing centers.
33
Student Learning Outcomes TELECOMMUNICATIONS
• Describe the telecommunications WITH AN EMPHASIS IN NETWORKING AND FIBER OPTICS
industry, its structure, compo-
nents, challenges, and issues for Diploma Associate in Applied
Science Degree
the future
• Demonstrate knowledge of the
INFOTECH 150 Fiber Optic Network Testing 3 3
basics of voice and data com-
INFOTECH 207 VoIP and Network Convergence 3
munications technology
INFOTECH 210 FTTH/PON Fundamentals 3
• Describe the components of INFOTECH 215 Advanced Networking 6
voice and data networks INFOTECH 250 Advanced Fiber Optics 6
TELECOM 100 Introduction to Telecommunications 3 3
• Install, test, and troubleshoot
TELECOM 200 Telephony and Digital Switching 3 3
fiber optic cable systems in a
telecommunications network Technical Courses 44 units 52 units
• Measure the loss and attenuation
ELECTR 106 Introduction to Electronics and 6 6
of fiber optic signals in a telecom-
Electronics Math
munications network
ELECTR 117 DC and AC Electronics Principles 6 6
• Troubleshoot common hardware ENGL 10 Essential Language Skills† 3 3
and software issues associ- ENGL 105 Composition and Reading† 4 4
ated with telecommunications INFOTECH 105 Introduction to Networking Concepts 3 3
networks INFOTECH 110 Networking Foundations 6 6
INFOTECH 140 Fiber Optics Theory and Fundamentals 3 3
INFOTECH 145 Optical Fiber Installation and Techniques 3 3
INFOTECH 270 Introduction to Routing Concepts 3
INFOTECH 271 Emerging Technologies 3 3
INFOTECH 281/282 Technology Internship (Optional) 3 or 4**
INFOTECH 211 Graduation Project, Planning Phase 1*
INFOTECH 212 Graduation Project, Completion Phase 1*

†
ENGL 155 College Composition and Research 4 4
Perspectives
PHYSICS 270 Introduction to Physics 4

†
Actual number of English and math courses required is dependent on the student’s Entrance/Placement COMPASS scores.
TECH 281/282.
**Internships are optional and may not be available at all campuses each quarter. If available, students may substitute an
Internship for INFOTECH 212 and earn additional units. Internships are typically available during the day, Monday through
Friday; students should consult their campus Academic Affairs office for information on Internship availability.
34
WEB DESIGN AND ADMINISTRATION Student Learning Outcomes:
WITH AN EMPHASIS IN WEB DESIGN • Explain the basics of Internet

technologies, network infrastruc-
Associate in Applied Science Degree in Web Design and Administration ture, web design methodology,
Graduates of the following Heald College Associate in Applied Science degree programs may and web design technology
earn an additional A.A.S. degree by successfully completing the 24-unit Web Design and Admin-
• Design, create, modify, and
istration with an emphasis in Web Design program:
update web sites
• Business Administration, Software Technologies
• Use authoring and scripting
languages to create content
and digital media, and employ
• Computer Technology
standards and technologies for
• Electronics Technology
both business-to-business and
• Information Technology, Network Systems Administration
business-to-consumer e-com-
• Information Technology, Technical Support
merce Web sites
Graduates of other Heald A.A.S. degree programs may be required to take prerequisite courses • Create and manage an e-
before entering this program. commerce web site linked to
Associate in Applied a database
Certificate Science Degree
• Deploy e-business and network
Major Courses
security solutions
WEB TECH 725 Network and Internet Fundamentals 4 4
WEB TECH 735 Web Page Authoring Fundamentals 4 4 • Install, configure, and manage
WEB TECH 746 Introduction to Active Server Pages 4 4 certificate services for e-com-
WEB TECH 825 Web Design Methodology and Technology 4 4 merce
WEB TECH 835 E-Commerce Strategies 4 4
WEB TECH 845 E-Commerce Practices 4 4
Total Required for Certificate/Degree 24 Units Varies*

Certification Exams
To become a Certified Internet Webmaster (CIW) Associate, a CIW Professional, and a CIW
Master Designer, the student must pass a series of four certification exams. These exams may be
taken at designated Heald College campuses or at off-site authorized testing centers.
completing the Web Design and Administration with an emphasis in Web Design program.
*The A.A.S. in Web Design and Administration with an emphasis in Web Design is available only as
an additional A.A.S. degree. The total number of units required depends on those completed for the first A.A.S. degree.
35
Student Learning Outcomes ASSOCIATE OF ARTS
• Compare and contrast visual art
from various cultures Associate of Arts Degree
• Critically analyze written, spoken, Graduates of the following Heald College Associate in Applied Science degree programs may
and visual arguments for argu- earn an A.A. degree by successfully completing the Associate of Arts program:
mentative strategies, logical falla- • Business Administration
cies, assumptions, key definitions, • Business Administration with an emphasis in Accounting
and various forms of evidence • Business Administration with an emphasis in Agribusiness
• Apply appropriate statistical • Business Administration with an emphasis in Criminal Justice
technique to sets of data • Business Administration with an emphasis in Hospitality and Tourism
• Business Administration with an emphasis in Legal Assisting
• Formulate a probability distribution • Business Administration with an emphasis in Sales and Marketing
• Describe the path the United • Business Administration with an emphasis in Software Technologies
States took to become a world • Dental Assisting
power • Electronics Technology
• Health Information Technology
• Identify masterpieces of classical • Information Technology with an emphasis in Fiber Optics
music repertoire • Information Technology with an emphasis in Network Security
• Compare and contrast music of • Information Technology with an emphasis in Network Systems Administration
various periods for texture, rhythm, • Medical Assisting
form, melodic contour, harmonic • Medical Office Administration
orientation, and time of composi- Graduates of other Heald A.A.S. degree programs (i.e. Computer Business Administration, Busi-
tion ness Software Administration, Computer Technology, Computer Information Technology) may be
required to take prerequisite courses before entering this program.
Business Healthcare Technology
Major Courses
ANATPHYS 215 Fundamentals of Anatomy & Physiology† 4 4
ART 205 Art, Film, and Media† 4 4 4
ENGL 203 Advanced Public Speaking *† 1 1
ENGL 212 Principles of Public Speaking† 4
ENGL 255 Advanced Composition and Critical 4 4 4
Thinking†
ENV SCI 225 Introduction to Environmental Science† 4 4
HIST 221 History of the United States 4 4 4
(1865-Present)†
LAB 200 Physical and Life Science Laboratory† 1 1 1
MATH 121 Intermediate Algebra 4 4
MATH 230 Introduction to Statistics† 4 4 4
MUSIC 205 History of Music: From Chants to Rap† 4 4 4
PHYSICS 270 Introduction to Physics† 4 4
Total Required for Degree 34 units 34 units 33 units

†
Indicated courses have been approved as CSU General Education Breadth Certification Courses.
*Students who satisfactorily completed ENGL 202 Public Speaking (3 units) will need to take ENGL 203 Advanced Public
Speaking (1 unit). Students who have not previously completed ENGL 202 must be scheduled for ENGL 212 Principles of
Public Speaking.
Students enrolled in the Associate of Arts degree program complete general education courses
in the following CSU GE-Breadth Subject Areas:
A1 Oral Communication Principles of Public Speaking
A2 Written Communication College Composition and Research
A3 Critical Thinking Advanced Composition and Critical Thinking
B1 Physical Science Introduction to Physics
B2 Life Science Fundamentals of Anatomy and Physiology
B3 Laboratory Activity Physical and Life Science Laboratory
B4 Mathematics / Quantitative Reasoning Introduction to Statistics
C1 Arts Art, Film, and Media History of Music, from Chants to Rap
C2 Humanities Contemporary Literature: Cultural Perspectives
D6 History History of the United States (1865 – Present)
D7 Interdisciplinary Social or Behavioral Science Environmental Science
D8 Psychology Introduction to Psychology
36
COURSE DESCRIPTIONS
ACCTG 104 Fundamentals of Accounting 3 units • Calculate amounts to be withheld for federal income tax,
Students are introduced to terms, concepts, and applications FICA, and other payroll deductions and resulting net pay
of double-entry accounting for a proprietary service business. • Prepare payroll register and employees’ earnings records
Topics covered include cash transactions, preparation of general • Identify basic laws affecting payroll
journal entries, and posting. The completion of the accounting
cycle, including end-of-period adjustments, preparation of finan- ACCTG 205 Principles of Accounting I 6 units
cial statements, and closing entries, is also covered. Students apply generally accepted accounting principles as
Student learning outcomes: developed by the Financial Accounting Standards Board (FASB)
• Use accounting terms and concepts as appropriate to the in a merchandising environment. Topics include the use of
accounting cycle special journals and subsidiary ledgers, inventory methods, deferrals
• Explain the double entry framework in the context of debits and accruals, internal control, and accounting for the acquisition,
and credits depreciation, and disposal of fixed assets.
• Journalize transactions in general journal format and post Prerequisite: ACCTG 104 Fundamentals of Accounting
to general ledger accounts Student learning outcomes:
• Create and use financial statements • Distinguish the activities of a merchandising business
• Prepare end-of-period adjustments and closing entries from those of a service business
• Journalize transactions for a merchandising business
ACCTG 106 Computerized Accounting 3 units using the perpetual inventory method
Concepts • Compute the cost of inventory using FIFO, LIFO, and
Students apply accounting concepts and principles in a computer weighted average method
environment using integrated commercial accounting software. • Use accounting equation in the accounting cycle
They get hands-on experience inputting a new company setup,
• Use a worksheet for end-of-cycle adjustment and the
entering data, preparing computerized forms and reports, and preparation of financial statements
troubleshooting.
• Calculate and journalize depreciation using commonly
Prerequisite: ACCTG 104 Fundamentals of Accounting accepted methods
Student learning outcomes: • Record the acquisition and disposal of fixed assets
• Use navigators and functions of the QuickBooks or including the calculation of the gain/loss on sale or trade
Peachtree accounting software
• Apply GAAP to solve accounting problems
• Apply accounting concepts to computerized accounting
• Identify FASB, APB, SEC, AICPA
systems
• Recognize relationship between manual and computer ACCTG 206 Principles of Accounting II 6 units
accounting systems Students continue the study of accounting principles with
• Create and explain the importance of an audit trail emphasis on their application to partnerships and corporations.
• Set up the books for a new company Topics include stock and bond transactions, preparation of
• Create and modify reports including financial statements corporate statements of income, stockholders’ equity, retained
earnings, calculation of earnings per share, cash flow, and
ACCTG 115 Payroll Accounting Concepts 3 units statement analysis.
Students cover the basic rules and procedures for calculating, Prerequisite: ACCTG 205 Principles of Accounting I
recording, and reporting payroll. An overview of federal and state Student learning outcomes:
laws affecting payroll, such as the Fair Labor Standards Act, is • Differentiate and list pros and cons of various forms of orga-
included. Emphasis is on employer and employee payroll taxes, nization: proprietorship, partnership, LLP, and corporation
including income taxes, Social Security and Medicare (FICA), and • Analyze financial statements
federal and state unemployment taxes; and the forms required to
• Prepare cash flow statements
report and pay those taxes to the proper government entities.
• Calculate amounts and record transactions related to stocks,
Student learning outcomes: bonds, and other forms of capital
• Calculate gross pay including overtime pay for time-based,
• Amortize bond discount (premium) using the straight-line
salaried, piece-work, and commission-based wage plans
and/or effective interest rate method
according to the Fair Labor Standards Act
• Record transactions related to investments in stocks
• Determine employer’s share of payroll taxes for FICA,
and bonds
SUTA, FUTA
• Record partnership transactions including original set up,
• Identify and complete appropriate tax forms used to report division of profit/loss, dissolution, and liquidation
and remit payroll taxes to appropriate federal and state
agencies
37
COURSE DESCRIPTIONS
ACCTG 207 Principles of Accounting III 6 units • Utilize a manual method or computer software to prepare
Students expand their study of accounting principles to a individual tax returns
manufacturing environment. Topics include job cost and process • Identify itemized deductions and tax credits
costing methods, budgeting, managerial accounting concepts
• Utilize appropriate tax table, schedule, or worksheet to
such as break-even analysis, and other management concerns calculate tax
including ethical and global issues.
• Identify taxable vs. exempt income
Prerequisite: ACCTG 206 Principles of Accounting II
Student learning outcomes: AGRIBUS 105 Introduction to Agribusiness 3 units
• Compare and contrast financial and managerial accounting Students cover the basic principles of agribusiness including
• Describe the flow of costs using a job order system versus commodity markets, regulatory issues, economic principles and
process cost system the management of an agribusiness.
• Use breakeven analysis to calculate the breakeven point, Student learning outcomes:
sales required to reach a profit, and “what if” analysis • Use terminology appropriate to the agribusiness industry
• Classify manufacturing costs in written work and verbal presentations
• Identify costs for manufacturing environment • List and describe the types of organizational structures and
• Complete process and job order costing relationships and the careers found throughout the industry
• Identify the types of domestic and international markets
ACCTG 215 Accounting Spreadsheet 3 units that are relevant to the agricultural industry and the regula-
Applications tory bodies associated with each
Students apply spreadsheet skills and accounting knowledge to • Describe the processes involved in bringing products to
solve accounting problems. A variety of accounting cases and market
models are included. Topics covered include formula develop-
ment, model building, and “what if” analysis. AGRIBUS 115 Agribusiness Principles 3 units
Prerequisite: COMP APP 121 Spreadsheet Applications Students explore the agricultural market structures, international
Prerequisite or Co-requisite: ACCTG 205 Principles of trade, government policy and factors that affect prices, supply,
Accounting demand and allocation of farm commodities. OSHA and personnel
Student learning outcomes: management issues related to agribusiness are covered.
• Use spreadsheet application to prepare standard account- Student learning outcomes:
ing spreadsheets such as payroll registers and depreciation • Describe agricultural market structures
schedules
• Examine agribusiness international trade and government
• Calculate values using the high-level functions such as PV policies
and PMT of a spreadsheet application
• Identify factors that affect prices, supply, demand and
• Edit and change worksheets as necessary allocation of farm commodities
• Use spreadsheet application to produce and present • Analyze OSHA and personnel management issues related
financial statements and budgets to agribusiness
• Set up spreadsheets using appropriate business formatting
and models AGRIBUS 120 Fundamentals of Agricultural 3 units
Accounting
ACCTG 223 Federal and State Income Taxes 6 units Students apply the basic rules of record keeping for agribusiness-
This course includes instruction in and application of current es including inventory depreciation, cash and accrual, tax report-
federal and state income tax laws related to the preparation ing, credit and finance, and investments.
of personal income taxes. Emphasis is on the 1040 and related Prerequisite: ACCTG 104 Fundamentals of Accounting
forms and schedules for the preparation of income taxes for Student learning outcomes:
individuals, including itemized deductions, credits, rental income,
• Describe accounting systems used by agribusiness
capital gains/losses, and business income and expenses including
• Analyze the financial statements for an agribusiness
the calculation of depreciation.
• Discuss payroll issues as they apply to an agribusiness
Prerequisite: ACCTG 104 Fundamentals of Accounting
• Examine credit and finance options available to an
Student learning outcomes: agribusiness
• Select and complete state tax forms and supporting
• Make calculations for inventory as needed for financial
documentation
statements
• Select and complete federal tax forms and supporting
• Record fixed assets and calculate depreciation
documentation
• Discuss GAAP/FGAP as they relate to an agribusiness’
• Identify and calculate appropriate tax allowances,
record keeping
exceptions, deductions, gains, losses, and credits for
individuals and businesses
38
COURSE DESCRIPTIONS
AGRIBUS 125 Agricultural Sales and 3 units Student learning outcomes:

Marketing • Discuss the elements of art, principles of design, and the
Students explore selling and marketing agricultural products and creative process
public relations in agriculture. Sales presentations on agricultural
• Discuss major historical and contemporary movements in
equipment, supplies, and products are included.
art and how art reflects its time
Student learning outcomes:
• Compare and contrast visual art from various cultures
• Apply marketing processes specific to the agribusiness
industry • Identify the different art media
• Conduct market research
BUS ADMN 115 Principles of Business 3 units
• Analyze marketing opportunities and propose strategies Management
• Identify food markets and consumer behavior Students explore the theory and application of management
• Use agribusiness marketing terminology concepts and organizational and financial structures in
business enterprises. Case analysis and problem-solving techniques
• Develop an agribusiness marketing plan for a product or
service are used to examine the planning and organization of workflow,
delegation, leadership styles, decision making, stress and time
AGRIBUS 130 Foundations of Agricultural 6 units management, and employee relations.
Science Student learning outcomes:
This course explores the science of soil, the interrelationships • Identify the advantages and disadvantages of the three types
of plants and society, the environment, pest management, of business ownership
animal science, and the biological and chemical foundations of • Identify and apply through scenarios and projects the use of
agricultural science. management styles
Student learning outcomes: • Apply time management techniques
• Identify the necessary components for productive soils • Understand and use business terminology
• Describe the various methods of crop production • Identify models of management structure and describe
• Identify several key livestock and fowl breeds effectiveness of each
• Identify various cover crops and define their purpose in en- • Define business ethics and social responsibility and describe
hancing productive soil their roles in business
• Describe pest and disease management methodologies
BUS ADMN 140 Salesmanship 3 units
ANATPHYS 215 Fundamentals of Anatomy 4 units This course focuses on the development of professional selling
and Physiology skills. Students analyze the sales process and learn techniques
Students are introduced to the structure and function of the used to effectively communicate with customers.
human organ systems. The course is designed to provide a ba- Student learning outcomes:
sic understanding of the human body and associated terminology. • Identify the various types of sales opportunities – retail,
(CSU area B2) product, and services
Student learning outcomes: • Develop sales scripts and presentations
• Identify the body systems, organs they contain, and their • Deliver a sales presentation
basic functions
• Create reports including sales projects and contact activity
• Identify common diseases of various body systems
• Develop sales documents that are used to procure business
• Identify the four types of tissue and their functions
• Use medical terminology related to anatomy and physiology BUS ADMN 145 Marketing Principles 3 units
• Find information on anatomy and physiology on the Internet Students learn and apply the basic concepts of marketing.
Subjects included are marketing planning and information, buyer
ART 205 Art, Film, and Media 4 units behavior, product and service strategy, pricing and distribution,
Students are introduced to the study of visual arts in different and marketing in special settings.
mediums such as drawing, painting, sculpture, photography, Student learning outcomes:
film, and graphic design. The evolution of the visual arts from • Discuss the marketing process
prehistoric times to the modern era is covered, and attention is
• Conduct market research
given to western as well as nonwestern art forms, including those
• Analyze marketing opportunities and propose strategies
from the Islamic world, Asia, and Africa. The course culminates
with students’s critical analysis of visual art at a local museum. • Identify target markets and consumer behavior
(CSU area C1) • Demonstrate knowledge of marketing terminology
Prerequisite or Co-requisite: ENGL 155 College Composition • Create a marketing plan for a product or service
and Research
39
COURSE DESCRIPTIONS
BUS ADMN 150 Project Management 3 units BUS ADMN 230 Advertising 3 units
Students develop skills needed for effective project management. Students examine the exciting and fast-moving world of
Project management stages are covered from initiation to comple- advertising and promotion. Emphasis is on the big picture: methods
tion. Strengths and weaknesses of various project management and media for communication, motivation and appeal, advertising
tools are included. objectives, copywriting, federal regulations, and competition.
Student learning outcomes: Student learning outcomes:
• Identify the steps in developing and executing a project plan • Develop an advertising campaign
• Determine the start, duration, and finish limits for project • Identify a target market
activities • Describe the process of developing a media campaign
• Identify a project’s critical path timeline • Write and edit advertising copy
• Identify effective project management productivity tools • Create advertising materials that are appropriate for a variety
• Prepare and deliver formal project plans, presentations of audiences
and reports
BUS ADMN 235 Business Law and Ethics 3 units
BUS ADMN 175 Customer Service 3 units Students explore the laws applicable to business institutions
This course addresses the importance of customer service in the and their operations. The course presents a basic overview of the
success and future of businesses. Customer service techniques concepts and terminology essential to understanding the field
and personal skills that attract and retain customers are identified of business law. An examination of ethics in regard to the law,
and developed. business, and society is included.
• Discuss the importance of customer service to attract and • Apply the concepts of contractual law, case law, civil law,
retain customers jurisdiction, and ethics to business problems
• Define multi-channel customer contact points • Communicate business law situations using appropriate
• List ways to earn repeat business from customers legal terminology
• List the steps to be used in dealing with an angry customer • Apply law and ethics to case studies
• Provide examples of positive and negative language
BUS ADMN 240 Product Development 3 units
BUS ADMN 216 Principles of Human Resources 3 units Students develop and strategize a marketing plan for a new
Students examine the traditional and contemporary concerns product. All marketing principles are incorporated into the
of personnel departments in business enterprises. Emphasis is marketing project, including examination of the market and
placed on how organizations obtain, maintain, and retain their advertising required for promotion of the product. Students
human resources. Topics include equal employment opportunities, present their marketing plan to the class.
staffing, training, and development. Prerequisites: BUS ADMN 145 Marketing Principles
BUS ADMN 230 Advertising
• Identify laws that affect employment including hiring,
• Plan the development of a product or service based on
promoting, evaluating and terminating employees
availability of resources and market demand
• Analyze business problems related to human resource
• Write a marketing plan for a new product or service
functions
• Give an oral presentation promoting a product or service
• Use human resources terminology
• Analyze business cases BUS ADMN 250 Portfolio 1 unit
Students learn how to prepare and present a portfolio. They
BUS ADMN 220 E-Commerce 3 units
organize documents and projects created during their program
Students explore how business is conducted over the Internet.
of study into an appealing, professional product. Portfolio is taken
Students work in teams to create a proposal for an Internet-based
in the final quarter of the A.A.S. degree program.
business considering such issues as security, online transactions
and payments, and sales and marketing. Students present their Student learning outcomes:
e-commerce business to the class. • Prepare and present a professionally-assembled portfolio
Student learning outcomes: BUS ADMN 255 Technical Sales 3 units

• Design and develop an Internet-based business Students focus on the sales of technical products from the aspect
• Develop an e-commerce business plan of the salesman and the retailer. Students develop techniques for
• Describe and differentiate between internet businesses and effective selling of high-tech equipment in addition to acquiring
traditional businesses foundational knowledge of the principles and practices of retail
• Identify marketing and sales strategies of internet-based store operations.
businesses
40
COURSE DESCRIPTIONS
Student learning outcomes: COMP APP 101 Word Processing Essentials 3 units
• Identify the pre-sales, sales, and post-sales techniques used Students learn how to apply word processing features and
when selling technical products concepts. This class explores the concepts and features of word
• Present technical information to potential customers processing through projects emphasizing formatting, proper
• Provide good customer service in a retail or technical setting business style, and the development of written communication
skills.
BUS ADMN 281 Business Administration 3 units Prerequisite: COMP APP 100 Introduction to Software
Internship Applications
Students gain work experience through on-the-job training Student learning outcomes:
situations relevant to their major field of study. Business • Create, format, and edit documents
Administration Internships give students the opportunity to put • Produce mail-merge letters labels, and envelopes
theory into practice and to apply the knowledge and skills they
• Create newsletters, including columns, multiple selections,
have learned at Heald to actual work situations. Usually scheduled and graphics
in the final quarter of the A.A.S. degree program.
• Insert and modify text, images and graphics
• Insert, view, and edit comments
• Discuss the on-the-job experience gained during internship
• Save documents as Web pages
• Evaluate the internship work experience by filling out
appropriate forms.
COMP APP 121 Spreadsheet Applications 3 units
• Explain to prospective employers the on-the-job experience
This course focuses on the operations and features of
received through the internship
spreadsheet software. Students analyze and apply spreadsheet
• Update resume to include work experience gained during the
solutions to business problems in the areas of finance, informa-
internship
tion tracking, reporting, and presentation. Real-world business
situations are explored through the use of creative thinking and
BUS ADMN 282 Business Administration 4 units
Internship problem-solving techniques.
Students gain work experience through on-the-job training situ- Prerequisite: COMP APP 100 Introduction to Software
ations relevant to their major field of study. Business Administra- Applications
tion Internships give students the opportunity to put theory into Student learning outcomes:
practice and to apply the knowledge and skills they have learned • Work with cells and cell data
at Heald to actual work situations. Usually scheduled in the final • Manage workbooks, including files and folders, templates,
quarter of the A.A.S. degree program. naming conventions, and file formats
Student learning outcomes: • Modify, format and print worksheets
• Discuss the on-the-job experience gained during internship • Create and revise formulas using statistical, date and time,
• Evaluate the internship work experience by filling out financial, and logical functions
appropriate forms. • Create and modify graphics
• Explain to prospective employers the on-the-job experience
received through the internship COMP APP 215 Professional Document 3 units
• Update resume to include work experience gained during the Production
internship Students develop skills to create a multimedia presentation
using presentation software. They incorporate graphics, fonts,
COMP APP 100 Introduction to Software 3 units styles, layout techniques, and online resources in electronic
Applications presentations. In addition, they use desktop publishing functions
Students acquire introductory skills in major software applications and features to create pieces, such as flyers, brochures, and
used in professional environments: word processing, spread- business cards, that communicate with an audience.
sheets, presentation, database, and electronic communications. Prerequisite: COMP APP 100 Introduction to
Additionally, computer operating systems, the World Wide Web, Software Applications
data storage, and file management are addressed. Student learning outcomes:
Student learning outcomes: • Create new presentations
• Use basic software applications, including word processing, • Insert and edit text-based content, tables, charts, diagrams,
spreadsheets, presentation, database, and electronic pictures, shapes and graphics
communications (email)
• Manage and deliver presentations
• Organize documents in folders on the computer
• Create professional documents, including business card,
• Conduct basic Internet searches logo or letterhead, tri-fold brochure, and newsletter
• Produce business documents using software applications • Insert graphics, clip art, and photographs
• Use basic computer terminology
41
COURSE DESCRIPTIONS
COMP APP 221 Database Management 3 units • Identify the types of prisons in the United States and their
The course is an introduction to the use of a database organizational structure
management program. Students learn about database structure,
how to access, edit, and search files; and best practices in design- CRIM JUS 205 Criminal Investigation 3 units
ing and producing reports and labels. Students focus on the fundamentals of criminal investigations
Prerequisite: COMP APP 100 Introduction to Software including crime scene search and recording. Students learn how
Applications to collect, record, and transport physical evidence using scientific
Student learning outcomes: aids. Interviewing skills are developed along with how to fill out
• Create, modify, and manage databases required forms and reports.
• Enter and edit records Student learning outcomes:

• Discuss the proper collection and storage of evidence
• Create and modify forms
• Apply the rules applicable to the preservation, search and
• Develop tables and queries
seizure, and processing of evidence
• Create and modify reports
• Identify the ethical issues that may arise during a criminal
investigation
CRIM JUS 105 Introduction to Criminal 3 units
Justice • Use terminology common to criminal investigations and
Students explore the American system of justice, including various criminal evidence
subsystems. The roles of criminal justice agents and their interrela-
CRIM JUS 220 Criminal Law 3 units
tionships in society are included. (CSU Area D8)
Students explore the subject of criminal law, including the legal
Student learning outcomes: system, criminal courts, and basic constitutional law. Emphasis is
• Explain the American criminal justice system on legal definitions and classifications of crime. Students acquire
• Describe the qualifications required to fill criminal justice and an understanding of how criminal justice professionals function in
law enforcement jobs the legal environment. (CSU Area D8)
• Distinguish between criminal and civil law Student learning outcomes:
• Articulate the importance and application of the Bill of Rights • Identify criminal laws and their enforcement based on federal
to the criminal justice system and state jurisdiction
• Use basic criminal justice terminology • Use legal terminology common to criminal issues
• Determine what constitutes a crime
CRIM JUS 115 Criminology 3 units
• Identify ethical issues in relation to criminal law
Students are introduced to the major types of crime and criminal
behavior. Other topics covered are crime statistics, crime patterns, • Identify the portions of the Constitution that relate to
the social causes of crime, and treatments and preventative mea- criminal law
sures. Social structure and inequality are emphasized by exploring • Use the IRAC method of analysis
issues of social class, gender, race, and ethnicity. (CSU Area D0)
CRIM JUS 240 Contemporary Issues 3 units
Student learning outcomes: in Criminal Justice
• Discuss theories about crime and the causes of crime Students research crimes of the times and discuss how the
• Identify the social, economic, and psychological theories of nation’s legal policies affect them. Teamwork on case studies is
criminal behavior included. A written and oral presentation on a current criminal
• Analyze and critique crime statistics justice issue is a requirement of the course.
• Apply research methods to source current information for Student learning outcomes:
use when discussing or writing about criminal justice issues • Discuss current ethical dilemmas in the field of criminal justice
• Identify current issues and trends in the field of criminal justice
CRIM JUS 150 Introduction to Corrections 3 units
Students acquire knowledge about the history and trends of • Describe new alternatives for incarceration
adult and juvenile corrections with an emphasis on the modern • Identify social issues prevalent in society such as racial
correction process, legal issues, and specific laws. Focus is also profiling, gang activities, crimes against minorities, etc
on the impact of deviant behavior, police roles and responsibilities,
jails and the prison system, the courts, and probation. CRIM JUS 245 Juvenile Justice 3 units
Students explore all facets of the juvenile justice system in the
United States. They learn about the nature of delinquency,
• Describe the historical development of punishment
classifications of juvenile offenders, juvenile courts, and juvenile
• Identify and discuss the constitutional safeguard of prisoners rights. Other topics include the history of juvenile justice, youth
• Differentiate between the goals of rehabilitation and processing and detention, and the major issues confronting the
punishment juvenile justice system today.
• Differentiate between the goals of parole and probation
42
COURSE DESCRIPTIONS

• Differentiate between the treatment of adult and juvenile • Identify different types of microorganisms and the methods
criminals in their respective criminal justice systems of disease transmission in a dental office
• Identify ethical issues in the juvenile justice system • Explain and perform disinfection and sterilization techniques
• Relate social factors to juvenile criminal behavior using the seven steps in processing
• nalyze familial factors that relate to juvenile criminal behavior • Identify the regulatory and advisory agencies
• Explain OSHA standards and Standard Precautions
DENTASST 100 Dental Anatomy 3 units • Identify common methods of personal protection against
In this course, students learn about the oral structures in the chemical exposure
human body. They become familiar with the bones, muscles, • List the factors in bacterial contamination of dental unit water
tissues, and glands in the head and neck. They study the life • Define ergonomics and demonstrate the exercises that can
cycle of a tooth and gain experience charting teeth. Students are reduce muscle fatigue and strengthen muscles
introduced to facial landmarks and explore the common disorders
associated with the head and neck. In addition, they learn to use DENTASST 110 Dental Materials 6 units
terminology common to the dental profession. Students are introduced to a variety of dental materials. They learn
Student learning outcomes: to use restorative materials such as amalgam, composite resins,
• Use the universal numbering system for teeth proficiently and tooth-whitening products. Students mix and transfer dental
• Identify the anatomical landmarks and structure of the head materials as well as work with dental liners, bases, and bonding
and neck systems. Students prepare dental materials for dental proce-
dures, and they mix and pour dental plaster prior to trimming and
• Identify and transcribe the morphology and function of
dentition finishing dental models.
• Identify types of teeth and their functions Prerequisite or Co-requisite: DENTASST 100 Dental Anatomy
DENTASST 106 Biomedical
• Name and identify the location of each of the tooth surfaces Sciences
• Define occlusion and outline Angle’s classification of Student learning outcomes:
malocclusion
• Evaluate, differentiate between, and apply restorative and
esthetic materials for direct and indirect restoration
DENTASST 105 Dental Sciences 3 units
This course focuses on oral health and pathology (diseases in • Identify uses for and manipulate liners, bases, bonding
systems and cements for permanent and temporary
the oral cavity). Topics include the principles of nutrition, dental
restorations
diseases, oral hygiene, and preventive procedures such as
• Identify and prepare three types of dental impressions to
brushing, flossing and topical fluoride. Students also learn to
include preliminary, final, and bite registration
recognize abnormal oral conditions and how to advise patients on
oral health. • Fabricate custom impression trays and dental models while
following proper safety precautions
Prerequisite or Co-requisite: DENTASST 100 Dental Anatomy
Student learning outcomes: DENTASST 120 Pharmacology and Office 3 units
• Recognize and explain the process of dental caries Emergencies
• Recognize the etiology, risk factors, and treatment of Students focus on pharmacology, learning about the classification
periodontal disease of drugs, actions and interactions of drugs, and the effects of com-
• Identify all aspects of preventive dentistry including oral monly prescribed drugs. Students become proficient in cardiopul-
hygiene, nutrition, fluoride therapy, and brushing/flossing monary resuscitation (CPR) and practice basic first aid techniques.
techniques They learn to take and read vital signs along with how to recognize,
• Recognize and differentiate between normal histology and prevent, and manage medical emergencies in the dental office.
abnormal oral pathology Student learning outcomes:
• Take dental and medical health histories and review them to
DENTASST 106 Biomedical Sciences 3 units anticipate and prevent common office emergencies
This course introduces infection and biohazard control • Recognize and assist in common emergencies that occur in
procedures necessary for the safe practice of dentistry. Topics the dental office
include microbiology, chemical disinfectants, infectious diseases,
• Attain CPR certification and have knowledge of first aid
OSHA standards, and applicable state laws. Students practice procedures
aseptic techniques and Standard Precautions, and they process
• Record vital signs proficiently
and sterilize instruments.
• Demonstrate knowledge of the treatment and management
of physically compromised patients
43
COURSE DESCRIPTIONS
DENTASST 205 Chairside Assisting I 6 units Student learning outcomes:

Students are introduced to the dental operatory. They prepare the • Explain the process and principles of restorative dentistry,
operatory and tray setups and practice providing the supplies, in- including use of retention pins, intermediate restoration,
struments, and dental materials for the dentist. Students learn the composite veneers, matrices, and use of the wedge
correct and efficient ways to transfer instruments, handpieces, and • Recognize the differences of full crowns, inlays, onlays, and
accessories, using four-handed and single-handed techniques. veneer crowns
Techniques practiced are for a general dentistry practice. • Discuss the dental assistant’s role in making provisional
Prerequisites: DENTASST 106 Biomedical Sciences prosthesis
Prerequisite or Co-requisite: DENTASST 110 Dental Materials • Describe the steps in constructions of a full and partial
Student learning outcomes: denture
• Identify the forms used in patient records and explain their • Discuss dental implants and endodontics, including the
purpose, function, and importance to dental treatment procedures and medications common to each
• Use the diagnostic techniques for patient assessment • Identify the instruments used and role of radiographs in
• Differentiate between anatomical and geometric diagram periodontal treatment
for charting • Describe surgical procedures commonly performed in oral
• Use color coding in a chart diagram and maxillofacial surgery
• Perform techniques used in dental care including treatment • Explain the safety steps necessary for patient and assistant
room preparation, operator/assistant positioning, and during sealant placement
instrument transfer • Identify malocclusion and the types of appliances used in
• Identify and demonstrate use of dental hand instruments, corrective orthodontics
handpieces, and accessories
DENTASST 216 Coronal Polishing 1 unit
• Demonstrate proper moisture control utilizing the oral evacu-
ation system, air water syringe, and dental dams Students learn how to perform coronal polishing to clinical
proficiency.
• Comprehend the importance of pain control and the
complications and precautions in the use of topical and local Prerequisite or Co-requisite: DENTASST 205 Chairside Assisting I
anethetics and nitrous oxide/oxygen sedation Student learning outcomes:
• Explain coronal polishing procedures to the patient
DENTASST 211 Dental Office Management 3 units • Utilize proper armamentaria in an organized sequence
Students are introduced to the dental office and the required
• Use proper techniques when polishing teeth with selected
business and clinical record keeping. Making dental appointments, abrasives and polishing agents
acquiring patient data, conducting business on the telephone,
• Complete a coronal polishing procedure on at least three
composing business correspondence, and managing inventory
patients within 45 minutes each to clinical proficiency (Level 4)
are included. Students learn how to fill out dental forms, update
insurance authorization, and complete third-party reimbursement DENTASST 230 Radiology I 3 units
forms. HIPAA standards, OSHA guidelines, and the legal and In this course, students gain knowledge of radiation safety
ethical aspects of dentistry are also covered. measures. They learn how to produce diagnostic x-rays using
Prerequisite: DENTASST 205 Chairside Assisting I manikins and then practice a variety of techniques taking dental
Student learning outcomes: x-rays for patients.
• Compose a letter appropriate for use in a dental practice Prerequisite or Co-requisite: DENTASST 100 Dental Anatomy
• Communicate with dental patients in the office and on the DENTASST 106 Biomedical
telephone Sciences
• Schedule appointments for maximum productivity Student learning outcomes:
• Use a manual and computerized bookkeeping system • Demonstrate use of radiation safety techniques
• Identify types of dental insurance and prepare claims • Discuss the laws for the practice of radiography
accurately and promptly so all fees are collected from the • Identify the parts of the x-ray machine.
appropriate party • Identify the critical organs sensitive to radiation exposure
• Demonstrate an understanding of HIPAA guidelines and be familiar with the ALARA concept
• Protect the patient and operator from excess radiation
DENTASST 215 Chairside Assisting II 3 units during taking of x-rays
Students continue to practice dental assisting techniques in • Use infection control principles during film exposure
support of the dentist in the operatory. Assisting techniques used
• Identify and use the various types of x-ray film holders
in dental specialty practices are introduced. and devices
Prerequisite: DENTASST 205 Chairside Assisting I
• Take a full-mouth series of x-rays of good quality
• Assemble and label film holders
• Process radiographs
44
COURSE DESCRIPTIONS
DENTASST 235 Radiology II 3 units • Complete a final project on a dental topic

Students continue to use radiation safety measures while • Present a professional presentation on the final project
exposing x-rays on patients. They prepare the equipment and
supplies needed and produce x-rays using standard dental DENTASST 255 Dental Assisting Externship II 5 units
techniques. Students develop competency in processing and Students gain practical work experience with the opportunity
mounting radiographs. to perform various clinical and administrative procedures in a
Prerequisite: DENTASST 230 Radiology I supervised program for a minimum of 160 hours.
Student learning outcomes: Prerequisite: DENTASST 250 Dental Assisting Externship I
• Apply radiation safety guidelines when taking dental Student learning outcomes:
radiographs • Assist office staff in taking and processing dental
• Identify the federal laws that govern radiation safety radiographs
• Describe digital radiography and how it differs from • Practice infection control techniques and Standard
traditional radiography Precautions
• List indications for skull x-ray and panoramic radiography • Abide by HIPAA guidelines and maintain confidentiality
and the clinical applications of the findings • Assist in chairside specialty functions and recordkeeping
• Describe TMJ disease conditions and who treats them • Present a positive, professional image
• Take dental radiography for different age groups of patients • Welcome and seat patients
and patients with physical disabilities
• Apply dental terminology to the dental environment
• Practice infection control during exposure and film processing
• Practice and follow the HIPAA rules and patient privacy DENTASST 256 Dental Assisting Seminar II 1 Unit
regulations This class is held in conjunction with Dental Assisting Externship
• Take a full mouth series of x-rays on a patient to competency II. It offers students an opportunity to discuss their experiences
• Process and mount a radiograph during the externship. In addition, students continue to expand
their knowledge of dental concepts, terminology, and procedures
DENTASST 250 Dental Assisting Externship I 5 units to meet professional requirements.
Students gain practical work experience with the opportunity to Co-requisite: DENTASST 255 Dental Assisting Externship II
perform various clinical and administrative procedures in a super- Student learning outcomes:
vised program for a minimum of 160 hours. • Discuss the externship experiences they had and highlights
Prerequisites: DENTASST 205 Chairside Assisting I of those experience by their peers.
DENTASST 230 Radiology I
• Fill out forms required to document externship
• Discuss the topics to be tested on the appropriate version of
• Assist office staff in taking and processing dental the certification exam(s)
radiographs
• Use test taking techniques in preparation for the appropriate
• Practice infection control techniques and Standard version of the certification exam(s)
Precautions
• Abide by HIPAA guidelines and maintain confidentiality ELECTR 106 Introduction to Electronics 6 units
• Assist in chairside functions and recordkeeping and Electronics Math
Students explore voltage, current, power, and resistance, and
• Present a positive, professional image
apply these concepts to simple series and parallel circuits.
• Welcome and seat patients
Students use test equipment, schematics, and basic
• Apply dental terminology to the dental environment electronics components. Students learn circuit analysis through the
use of Ohm’s Law. Students review basic mathematics concepts
DENTASST 251 Dental Assisting Seminar I 1 Unit and are introduced to the tools they will need for the study and
This class is held in conjunction with Dental Assisting Externship application of electronics. Mathematics topics include decimal
I. It offers students an opportunity to discuss their experiences number systems, scientific notation, logarithms, and algebraic
during the externship. In addition, students continue to expand expressions.
their knowledge of dental concepts, terminology, and procedures Student learning outcomes:
to meet professional requirements.
• Analyze and build series, parallel, and series-parallel circuits
Co-requisite: DENTASST 250 Dental Assisting Externship I
from schematic diagrams
• Perform circuit measurements using a digital multimeter
• Discuss the externship experiences they had and highlights
of those experience by their peers. (voltage, current, resistance)
• Fill out forms required to document externship • Demonstrate proper soldering and desoldering techniques
• Identify topics to be tested on the appropriate version • Draw basic schematics utilizing electronic component sym-
of the RDA exam bols
45
COURSE DESCRIPTIONS
• Identify electrical quantities along with the corresponding • Use schematics in analyzing and calculating series-parallel,
unit of measurements and their symbols RC, RL, and RLC AC circuits
• Manipulate number values with metric, engineering, or unit • Demonstrate proper use of the power supply, DMM, function
notation generator, and oscilloscope when building and analyzing AC
circuits
ELECTR 116 Digital Electronics Principles 6 units • Identify the purpose and function of inductive components
Students examine basic building blocks of digital electronic such as transformers, relays, magnetic switches, and
circuits, from discrete gates, counters, multiplexers, flip-flops, speakers
and registers, through the more complex digital circuitry used
in microprocessors. Students perform lab experiments that ELECTR 226 Semiconductor Electronics 6 units
involve computer simulations, breadboarding, testing, and Principles
troubleshootinga variety of digital circuits. Topics include the Students examine the operation of PN junctions and common
binary and hexadecimal number systems, Boolean algebra, and semiconductor components. Semiconductor components cov-
digital circuit simplification techniques. ered include diodes, bipolar junction transistors, field effect tran-
sistors, and optical devices. Students apply course concepts
Prerequisite: ELECTR 106 Introduction to Electronics
and Electronics Math to power supplies, amplifiers, and switching circuits. Students
complete lab experiments that demonstrate computer-aided
circuit analysis, breadboarding, and the testing and troubleshoot-
• Describe the difference between digital and analog signals
ing of analog and switching circuits.
• Interpret and use digital information presented in various Prerequisite: ELECTR 117 DC and AC Electronics Principles
formats (i.e.: binary, decimal, hexadecimal, BCD, and ASCII)
• Construct, analyze, and troubleshoot digital circuits
containing SSI and MSI logical integrated circuits • Apply the principles of semiconductor theory to the
operation of power supplies, amplifiers, and switching
• Compare and contrast TTL and CMOS logic component circuits
characteristics
• Test circuits and produce report on results
• Identify and describe the operation and characteristics
of the basic logic (AND, NAND, OR, NOR, X-OR, X-NOR, • Build, analyze, and troubleshoot PN junction circuits,
NOT & buffer) gates tri-terminal device circuits, and power supplies
(incorporating rectifiers, filters, and regulator circuits),
• Simplify and reduce Boolean combinational logic
expressions • Build, analyze, and troubleshoot various classes of amplifier
circuits using BJTs and FETs
• Identify and describe the operation of adders/subtractors,
multiplexers and demultiplexers, encoders/decoders, and
ELECTR 227 Analog Electronics 6 units
multivibrator circuits
Students learn about linear electronic circuits, including
• Identify and describe the operation and characteristics of
operational amplifiers, filters, oscillators, and voltage
sequential logic circuits
regulators. Op-amps are studied along with amplifiers, comparators,
oscillators, and active filters. Other topics include sensors,
ELECTR 117 DC and AC Electronics 6 units
Principles electromechanical devices, and A to D and D to A conversion.
Students learn the principles of DC electronics, including Students carry out lab experiments in computer-aided circuit
electromagnetism, inductance and capacitance, and apply analysis, breadboarding, and testing and troubleshooting of
Kirchhoff’s Laws to circuit analysis. Students are introduced to various circuits.
basic AC concepts, including reactance, impedance, and Prerequisite: ELECTR 117 DC and AC Electronics Principles
resonance. Students use trigonometry and the Pythagorean Student learning outcomes:
Theorem to analyze AC circuits. Students perform lab experiments • Describe and analyze the operation of linear electronic
that demonstrate computer-aided circuit analysis, breadboarding, circuits
testing circuits, and soldering and desoldering techniques. • Analyze and troubleshoot operational amplifier circuits,
Prerequisite: ELECTR 106 Introduction to Electronics and filter circuits, oscillator circuits, and analog to digital / digital
Electronics Math to analog converter circuits
Student learning outcomes: • Build an op-amp equalizer
• Use an oscilloscope to set up and measure DC voltage and • Describe the major sections and components of AM/FM
radios
AC voltage and frequency
• Analyze and troubleshoot superheterodyne receivers
• Recognize sine waveforms, square waveforms, and
triangular waveforms and perform analysis of them
• Determine time shift and phase shift using dual-trace display
oscilloscope
• Analyze and troubleshoot RL, RC, and RLC circuits
46
COURSE DESCRIPTIONS
ELECTR 236 Telecommunications and 6 units Student learning outcomes:

Networks • Write paragraphs using various formats (cause and effect,
Students examine a wide range of telecommunications topics, comparison/contrast, persuasion, description, and narration)
including telephone and computer networks. Students study • Use proper grammar, spelling, and punctuation
signaling, switching, and voice processing techniques used
• Edit their written sentences and paragraphs
in telephone networks, and the types of LAN and WAN
• Prepare and give an oral presentation
technologies used in computer networks. Other topics include an
examination of the OSI model as it applies to all networks and the
ENGL 105 Composition and Reading 4 units
TCP/IP protocol.
Students enhance writing skills through the process of prewrit-
Prerequisite: ELECTR 117 DC and AC Electronics Principles
ing, organizing, drafting, revising, and editing of expository and
Student learning outcomes: argumentative essays. The course includes a review and fur-
• Describe signaling, switching, and voice processing ther development of sentence writing and editing skills for the
techniques used in telephone networks development of a college writing style. Various texts are analyzed
• Identify local loop, common telephone connectivity, and to develop critical-thinking skills. (Not transferrable to CSU)
safety issues Prerequisite: ENGL 10 Essential Language Skills
• Describe types of LAN and WAN technologies used in
computer networks
• Write formal, academic essays
• Install, configure, and create user accounts on the network
operating systems Windows Server 2003 and Red Hat • Use correct grammar, spelling, and punctuation when writing
Linux 7.X • Critically analyze readings
• Troubleshoot network problems that would require the use of • Integrate new vocabulary in writing
PING, TRACERT, and NETSTAT • Prepare oral presentation(s) using principles of organization
and formal language
ELECTR 237 Industrial Electronics 6 units
and Troubleshooting ENGL 155 College Composition 4 units
Students explore the architecture of common microcontrollers and Research
and how to interface them with other circuits. Students program Students acquire college-level writing skills: research and editing
microcontrollers and learn their applications. This class emphasiz- techniques, persuasive writing, audience analysis, and language
es troubleshooting complex analog and digital circuits. Students sensitivity. Problem-solving communication skills are developed
discuss systematic approaches to identifying problems and apply through group discussion, panel debates, selected readings, and
that knowledge through lab experiments. Students demonstrate written and oral presentations. Special emphasis is placed on
a mastery of the use of test equipment and other troubleshooting analysis of readings. Students write a minimum of 5,000 words in
tools. a number of essays and a final research project. (CSU area A2)
Prerequisites: ELECTR 116 Digital Electronics Principles Prerequisite: ENGL 105 Composition and Reading
INFOTECH 130 Introduction to Programming
Concepts Student learning outcomes:
• Revise their own writing for errors in grammar, usage,
Prerequisites: ELECTR 226 Semiconductor Electronics and mechanics
or Co-requisites Principles
ELECTR 227 Analog Electronics • Describe and utilize an acceptable college-level writing style
when constructing argumentative and persuasive essays
• Conduct research and integrate research findings into
• Recognize standardized functional electronics circuits
argumentative and/or persuasive essays
• Troubleshoot complex analog and digital circuits
• Use correct MLA citations and Works Cited pages
• Describe the architecture of microcontrollers and how they
interface with other circuits • Analyze and evaluate the effectiveness of arguments in
• Troubleshoot microcontrollers readings
• Design and troubleshoot a ladder-logic program used to • Use new vocabulary encountered in readings
control manufacturing process • Prepare and give presentations orally
ENGL 10 Essential Language Skills 3 units ENGL 203 Advanced Public Speaking 1 unit
This course explores an integrated approach to the mechanics of Students develop skills in the preparation and delivery of oral
communication, emphasizing the practical application of reading, presentations in a workplace environment. Students select
writing, listening, and speaking. Instruction in sentence structure, appropriate topics, analyze material, and organize information for
verb-tense agreement, and punctuation strengthens the student’s public speaking. Students prepare written critical assessments of
written and oral communication skills. speeches. (CSU area A1)
Prerequisite: ENGL 202 Public Speaking
47
COURSE DESCRIPTIONS
Student learning outcomes: ENV SCI 225 Introduction to 4 units

• Deliver presentations, employing appropriate body language Environmental Science
and demonstrating confidence Students explore contemporary environmental issues within
• Write a critical analysis of a debate and an analysis of other a global context. Topics covered include energy, ecosystems,
speakers resource management, and population impact. Students explore
• Integrate visual aids and external sources into presentations scientific, ethical, political, economic, and social implications
of environmental science to develop an understanding of current
ENGL 212 Principles of Public Speaking 4 units environmental issues. (CSU area D7)
Students develop skills in listening, speech preparation, and oral Prerequisite: ENGL 105 Composition and Reading
presentation in a workplace environment. Students apply oral Student learning outcomes:
composition skills through a process of topic selection, research, • Describe the interrelatedness of oneself with the environment
analysis, organization of information, written analysis, and delivery • Recognize the ways that humans impact the environment
of presentations. (CSU area A1)
• Explain the earth’s cycles (carbon, phosphorus, nitrogen)
Prerequisite or Co-requisite: ENGL 105 Composition and
Reading • Identify the major parts of an ecosystem
Student learning outcomes: • Differentiate between matter and energy and their primary
place in environmental science
• Employ a process approach to speech preparation
• Discuss emigration’s and immigration’s impact on population
• Use audience analysis and audience adaptation techniques
growth
• Deliver well-executed presentations, employing appropriate
• Identify renewable and non-renewable energy sources
body language and demonstrating confidence
• Integrate visual aids and external sources into presentations FRN LANG 120 Conversational Spanish I 4 units
• Critically analyze outside sources and integrate them as Students learn and apply basic conversational Spanish. Emphasis
evidence into persuasive speaking is placed on practical applications of vocabulary, pronunciation,
• Write critical analyses of arguments for persuasive speeches and grammar.
and analyses of other speakers
• Converse in Spanish in basic conversations
ENGL 255 Advanced Composition 4 units
and Critical Thinking • Pronounce Spanish sounds correctly
Students study the principles of argument as they apply to writ- • Use basic Spanish vocabulary in spoken and written
ten, visual, and oral texts (both fiction and non-fiction), and apply communication
them with increasing sophistication to their own research-based • Use appropriate Spanish grammar when writing basic
persuasive writing. Critical thinking will be developed through sentences and paragraphs
analysis of rhetorical strategies and Toulmin’s argument struc-
ture as well as through examination of common logical fallacies. FRN LANG 121 Conversational Spanish II 4 units
Advanced composition topics include primary research, ad- Students continue the study of the Spanish language, culture,
vanced prose style, syntax analysis, cohesive strategies, audience and customs. They increase their ability to converse in
analysis, and tone. Students write a minimum of 8,000 words. Spanish and develop an expanded vocabulary of words and
(CSU area A3) commonly used expressions. Students use increasingly complex
Prerequisite: ENGL 155 College Composition and Research sentence structure which provides confidence in their ability to
Student learning outcomes: communicate in the Spanish language.
Prerequisite: FRN LANG 120 Conversational Spanish I
• Critically analyze written, spoken, and visual arguments
for argumentative strategies, logical fallacies, assumptions, Student learning outcomes:
key definitions, and various forms of evidence • Converse in Spanish
• Conduct primary research and integrate it effectively with • Use appropriate Spanish grammar
secondary research into persuasive writing
• Discuss basic Spanish culture and history
• Analyze audience characteristics and tailor specific
persuasive strategies for the audience FRN LANG 264 Conversational Japanese 4 units
• Identify and utilize advanced prose style and syntax in Language I
writing Students are introduced to the language, culture, and customs of
• Employ techniques for persuasive argument and advanced Japan. Students learn to formulate and give basic responses in
composition in student’s own writing the Japanese language and develop a basic Japanese vocabulary.
Through discussion and class activities, they converse using basic
sentence patterns and commonly used expressions.
48
COURSE DESCRIPTIONS
Student learning outcomes: • Explain the impact that immigration has had on the United
• Pronounce Japanese syllables correctly States
• Use Japanese vocabulary in basic greetings and daily • Discuss several major social, political, and economic events
conversation that occurred in the U.S. from 1865 to present
• Apply grammar in the usage of copula, motion, action,
locative verbs, adjectives, and particles HLTH 100 Healthcare Delivery Systems 3 units
• Show sensitivity and understanding toward other languages Students learn about the current structure, organization,
and cultures. activities and future direction of hospitals, mental health and
ambulatory care facilities, nursing homes, and hospices in the
FRN LANG 265 Conversational Japanese 4 units United States. Students also explore government regulations,
Language II medical ethics, healthcare financing, and the responsibilities of
Students continue the study of the Japanese language, cul- healthcare professionals.
ture, and customs. Students increase their ability to converse in
Japanese and develop an expanded vocabulary of words and
commonly used expressions. Students use increasingly complex • Identify various healthcare organizations and healthcare pro-
viders in the United States and the communities they serve
sentence structure which provides confidence in their ability to
communicat e in the Japanese language. • Explain how various healthcare organizations operate and
describe their management structure
Prerequisite: FRN LANG 264 Conversational Japanese
Language I • Describe the major types of healthcare providers, health
care disciplines, and occupations.
• Describe the kinds of data collected by the healthcare
• Listen and pronounce Japanese syllables correctly
industry and how it is used
• Continue to build vocabulary
• Identify the healthcare payment and reimbursement systems
• Form and speak simple questions and answers used in the United States
• Apply I-adjectives and Na-adjectives correctly • Discuss the major milestones in the history of healthcare
• Express time, desires, honorifics, reasons, various counters in the United States
• Begin to expand verb inflection • Compare and contrast the various quality assessment and
improvement strategies used by the healthcare industry
• Show sensitivity and understanding toward other languages
and cultures.
HLTH 140 Legal and Ethical 3 units
Healthcare Issues
HIST 221 History of the United States 4 units
(1865-Present) Students study current legal and ethical issues applicable to the
This is a survey course that covers the development of the healthcare industry. They are introduced to health information and
United States after the civil war to the present. Through a the health record as a legal document. Topics included are patient
review of chronological topics, students analyze the political, confidentiality and privacy, patient rights and release of informa-
economic,social, geographic, and cultural impacts upon Ameri- tion, informed consent, advance directives, compliance, fraud and
can life. Topics include reconstruction, development of the west, abuse, HIPAA, and e-Health.
industrialization, Progressivism, empire building, World War I & Prerequisite for Health Information Technology program only:
II, the Depression, the Cold War, and modern political events. HTH INFO 110 Health Records and Data Structure
(CSU area D6) Student learning outcomes:
Prerequisite or Co-requisite: ENGL 155 College Composition • Describe the various means that federal and state
and Research governments use to regulate healthcare
Students learning outcomes: • Apply ethical guidelines to healthcare moral and ethical
• Describe the impact that western migration had on the issues
development of the United States. • Explain the importance of protecting a patient’s right to
• Explain several of the social, economic, and cultural privacy and confidentiality
changes that occurred from 1865 to present. • State how ethics and professional codes of conduct
• Discuss American involvement in major world events such impact healthcare
as conflicts and crises.
HLTH 150 Disease Pathology 3 units
• Describe the path the United States took to become a
This course focuses on the definition, cause, signs and symptoms,
world power.
diagnosis, and treatment of specific diseases. Pharmacotherapy
• Identify the role of the U.S. in the post-cold war world and alternative treatments are covered.
• Compare and contrast the changing role of the United States Prerequisites: ANATPHYS 215 Fundamentals of Anatomy and
on world politics from 1865 to present Physiology
MED ADMN 120 Fundamentals of Medical
Terminology
49
COURSE DESCRIPTIONS

• Describe common human diseases related to the major body • Identify the various healthcare reimbursement methodologies
used in the U.S.
systems
• Compare and contrast private, commercial, and government
• Research common treatments for diseases and disorders of
sponsored health care insurance
the human body
• Explain the differences between managed care and
• Identify and properly use terms related to common human
traditional healthcare delivery systems
diseases
• Describe the prospective payment systems for inpatient
• Recognize the signs, symptoms, and diagnostic tests for
and outpatient settings
common human diseases and disorders
• Explain the revenue cycle management and how it relates
• Discuss the typical course and management for a common
to claims processing
medical disorder
• Recognize coding compliance issues that influence
• List the strengths and weaknesses of conventional therapeu-
reimburse ment.
tic interventions and complementary & alternative medicine
• Audit medical documents for accuracy and commonly
HLTH 155 Disease Pathology and 6 units made coding errors.
Pharmacotherapy • Outline the strategies used to ensure the accuracy and
This course focuses on the definition, cause, signs and symp- quality of coded medical documents.
toms, diagnosis, and treatment of specific diseases. Alternative
treatments and pharmacotherapy including the action of drugs, HLTH 170 Healthcare Management 3 units
the absorption, distribution, metabolism and excretion of drugs by & Supervision
the body are covered. Management principles used in healthcare organizations are
Prerequisites: ANAPHYS 215 Fundamentals of Anatomy covered, including supervision, budgeting, and policies and
and Physiology procedures. Emphasis is also on communication within the
MED ADMN 120 Fundamentals of Medical organization and problem solving.
Terminology Prerequisites: HLTH 100 Healthcare Delivery Systems
Student learning outcomes: HTH INFO 110 Healthcare Records and
Data Structure
• Describe common human diseases related to the major body
Successful completion of four quarters of study.
systems
• Research common treatments for diseases and disorders of
the human body • Describe the common organization structures/models
used in the healthcare industry
• Identify and properly use terms related to common human
diseases • Explain the budgeting process used in healthcare
organizations
• Recognize the signs, symptoms, and diagnostic tests
for common human diseases and disorders. • Explain the roles and responsibilities of executive,
organizational, and strategic managers
• Discuss the typical course and management for a common
medical disorder
HLTH 201 Capstone Coding 3 units
• List the strengths and weaknesses of conventional Students continue their study of diagnostic and procedural
therapeutic interventions and complementary and alternative
coding. The purpose and use of Healthcare Common Procedure
medicine
Coding System (HCPCS) and Resource-Based Relative Value
• Discuss the action of drugs, the absorption, distribution;
Scales (RBRVS) are covered. Students practice coding using
metabolism and excretion of drugs by the body are covered.
advanced scenarios, patient records and computerized coding
systems.
HLTH 160 Quality Assurance and 6 units
Reimbursement Methodologies Prerequisites: HTH INFO 101 Introduction to Diagnostic Coding
HTH INFO 102 Introduction to Procedure Coding
Students become familiar with health insurance terminology
and the processing cycle of health insurance claims. The billing Student learning outcomes:
systems for various healthcare organizations including federal, • Describe the structure and functions of Resource-Base
Veterans Affairs, state, private and managed care health insurance delative Value Scales (RBRVS), APC and HCPCS II.
plans are introduced. Legal issues and regulations related to re- • Accurately assign complex modifier codes (SNOMED, DSM,
imbursement are covered. Strategies to ensure the accuracy and RUG, etc) to source documents
quality of coded medical documents are introduced. • Accurately complete the CMS-1500 form
Prerequisites: ANATPHYS 215 Fundamentals of Anatomy • Assign ICD-9-CM, CPT-4 and HCPCS codes to patient
and Physiology scenarios
Terminology
50
COURSE DESCRIPTIONS
HLTH 202 Professional Practical 3 units HOSPTOUR 103 Hotel Operations 6 units
Experience This course covers hotel front office and facilities operations.
This course will include field or simulation practice with Students examine all stages of guest pre-arrival, stay over, and
coding and billing methodologies that replicate typical patient care departure. Students learn aspects of reservations, reception,
settings. Field based experiences will provide the student with telecommunications, housekeeping, and security. This course
coding practices in a hospital, physician’s office, clinic or other examines interpersonal dynamics of staff and guests.
healthcare setting with directed projects common to a clinical
coding specialist on the job. Simulation practice will provide
• Identify which hotel area of concentration they would like to
students with clinical code assignment and billing methodologies pursue
that replicate typical coding tasks. Professional Practical Experi-
• Explain the organizational chart of a hotel
ence is taken in the final module of the diploma program.
• Describe the relationship of hotels to the hospitality industry
• Discuss computerized operations in hotel management
• Show evidence of satisfactory completion of a 80 hour
field based or simulation experience in a hospital, physician’s
office, clinic or other health care setting HOSPTOUR 104 Food Service 6 units
Students learn about food service operations from purchasing
• Build speed and accuracy using actual medical records
to presentation. This course includes menu planning, selecting
• Explain what professional dress and behavior is required in
and purchasing food, basic food preparation tools and techniques,
a professional coding setting
and dining room service procedures. Students may participate in
• Discuss procedures and processes of the experience event planning by budgeting, designing, and presenting campus
functions.
HOSPTOUR 100 Introduction to Hospitality 3 units
and Tourism Student learning outcomes:
Students focus on the history, current trends, and organizational • Explain the relationship of restaurants to the hospitality
structure of the hospitality industry. Emphasis is placed on the industry
relationship of hotels, tourism, and travel to the local and national • Describe the progression from full-service dining to the
economy. Students explore the many career opportunities within quick-service market
the industry and may be required to attend certain class sessions • Analyze customer service in a restaurant from both the
off campus. management and customer point of view
HOSPTOUR 107 Hospitality and Tourism 3 units
• Select an area of concentration that they want to pursue as Field Experience
a career
Students demonstrate ability to budget, plan, and arrange trav-
• Explain the structure and relationship of hotels, restaurants, el by coordinating a class trip. By experiencing the hospitality
visitor industry attractions, transportation, and government
industry as a consumer, the student develops perspective on the
involvement in the industry
value of industry quality and service.
• Discuss the cyclical nature of the travel industry and the Prerequisite: HOSPTOUR 102 Travel Procedures
trends and organizational relationship between the various
areas of tourism Student learning outcomes:
• Use key hospitality terms in a work environment. • Budget, plan, and arrange travel
• Explain the value of industry quality and customer service
HOSPTOUR 102 Travel Procedures 6 units • Write letters regarding site inspection to hotel, confirmation
Students study the services and operating procedures of travel letters of site visit and luau, and thank you letters
agencies. They explore both manual and computerized processes • Book air, room, and car as a package, individually, through a
applied to airline reservations and ticketing. This course includes traditional travel agent, or online
tour and vacation packaging, travel counseling, and ticketing. • Use professionalism in dealings with hospitality professionals
Hands-on learning incorporates use of APOLLO or SABRE airline
reservation systems and introduces travel documents, local area HTH INFO 101 Introduction to Diagnostic 3 units
tourism sites, and destination geography. Coding
Student learning outcomes: Students are introduced to ICD-9-CM and Diagnosis Related
• Identify what a travel agent does Groups (DRGs) coding. They learn the rules, methodology and se-
quencing, data sets, documentation requirements, coding ethics,
• Locate information about world-wide locations, including
time, location, and weather, using maps and other and basic reimbursement methodologies. MIBC: Anat/Term
appropriate resources. Prerequisites: ANAT PHYS 215 Fundamentals of Anatomy
and Physiology
• Locate fares and develop itineraries for a variety of MED ADMN 120 Fundamentals of Medical
modes oftravel, including airline, ship, rail, and auto, and Terminology
secure reservations using appropriate systems
• Use an airline online reservation system
51
COURSE DESCRIPTIONS
Student learning outcomes: medical records and how to interpret reports. Vital statistics and
• Explain the principles and conventions of ICD-9CM codes healthcare registries are also examined.
• Cite and apply basic ICD-9-CM rules Prerequisites: MATH 103 Elementary Algebra
HTH INFO 110 Healthcare Records and Data
• Accurately assign ICD-9-CM codes to provider source docu- Structure
ments
• Identify and use coding reference books and other resources
effectively • List the common types of data that is used in Healthcare
statistical analysis
• Utilize groupers for DRG assignment
• Describe how statistical data is collected and used in
• Code diseases and procedures for all major body systems healthcare
• Identify the common abbreviations used in healthcare
HTH INFO 102 Introduction to Procedural 3 units
statistics
Coding
Students learn the basics of procedural coding (CPT-4) and • Explain how healthcare statistics are interpreted by health
care professionals
Ambulatory Patient Classifications (APCs). Fraud and abuse, cod-
ing compliance, and compliance programs are also emphasized. • Demonstrate familiarity with the basic principles and
MIBC: Anat/Term concepts of healthcare statistics
• Collect basic statistical data used in healthcare
Prerequisites: ANATPHYS 215 Fundamentals of Anatomy
and Physiology • Describe the ways that statistical data is displayed in health
MED ADMN 120 Fundamentals of Medical care reporting
Terminology • Use terms, formulae, and computations for hospital statistics
• Describe the structure and functions of Current Procedural HTH INFO 180 Healthcare Computing 3 units
Terminology (CPT-4) codes Students learn how computers and technology are used in
• Explain the purpose of HCPCS various healthcare settings and about software applications that are
• Describe the characteristics, principles and coding specific to health information technology. Security, privacy,
conventions of CPT-4 electronic healthcare records, electronic data, and technology
• Describe the characteristics, principles and coding implementation issues are also covered.
conventions of basic HCPCS Prerequisites: COMP APP 100 Introduction to Software
Applications
• Cite and apply basic CPT-4 and basic HCPCS rules HTH INFO 110 Healthcare Records and Data
• Accurately assign CPT-4 and basic HCPCS codes to Structure
provider source documents Student learning outcomes:
• Describe the various roles of the health information manager
HTH INFO 110 Healthcare Records and 3 units within the healthcare organization
Data Structure
Students become familiar with the design, development, and • Describe the use of technology in healthcare and explain its
importance to delivering quality healthcare
handling of health information data. They learn how informa-
tion is stored, retained, and retrieved in accordance with ethical, • List the commonly used healthcare information systems and
application tools (hardware and software) and explain how
legal and voluntary rules, regulations and standards. Numbering
they are used
and filing systems, documentation and form requirements, screen
designs and content, use and structure of health data sets, and • Explain the processes and procedures used to maintain the
accuracy, confidentiality, integrity and security of healthcare
how these components relate to primary and secondary record
data
systems are covered.
•List the legal/ethical requirements for storing, processing,
Student learning outcomes: retrieving and maintaining healthcare data
• Identify various healthcare forms and design or revise a form • Describe the basic principles of planning, designing,
for paper-based and/or electronic medical records selecting, implementing and supporting a health information
• Manage the accessibility, storage and retrieval of stored system
data, and flow of information in paper and electronic formats.
• Apply filing and numbering systems to medical records HTH INFO 203 Advanced Coding 6 units
• Apply regulatory and accreditation standards and ethical, Students continue their study of diagnostic and procedural
legal, and voluntary requirements to hospital inpatient health coding. The purpose and use of Healthcare Common Procedure
records Coding System (HCPCS) and Resource-Based Relative Value
Scales (RBRVS) are covered. Students practice coding using
HTH INFO 160 Healthcare Statistics 3 units advanced scenarios, patient records, and computerized coding
Students study the principles of healthcare statistics includ- systems.
ing sources, definitions, collection, reporting, presentation, and
analysis of data. They learn the process of abstracting data from
52
COURSE DESCRIPTIONS
Prerequisites: HTH INFO 101 Introduction to Diagnostic Coding Student learning outcomes:
HTH INFO 102 Introduction to Procedural Coding • Collect and interpret healthcare data and statistics
Student learning outcomes: • Maintain accuracy and completeness of the patient health
• Describe the structure and functions of Resource-Based record as defined by organizational policy and external
Relative Value Scales (RBRVS), APC and HCPCS II regulations and standards
• Audit medical documents for accuracy and commonly made • Apply patient confidentiality processes and regulations
coding errors • Accurately apply ICD-9-CM and CPT/HCPCS codes
• Accurately assign complex modifier codes (SNOMED, DSM, • Employ reimbursement methodologies
RUG, etc.) to source documents
• Use common software applications as well as specialized
• Outline the strategies used to ensure the accuracy and software applications for HIM processes
quality of coded medical documents
• Apply principles of healthcare supervision and management
• Accurately complete the CMS-1500 form
• Assign ICD-9CM, CPT-4, and HCPCS codes to patient HUMNS 205 Contemporary Literature: 4 units
scenarios Cultural Perspectives
Students examine selected readings of fiction, essays, and
HTH INFO 205 Reimbursement 3 units novels by important contemporary writers with an emphasis on
Methodologies social and cultural issues. The course takes a humanities approach
Students become familiar with health insurance terminology in the exploration of culture and its origins, values, and changing
and the processing cycle of health insurance claims. The billing status. Discussions, essays, group projects, presentations, and
systems for various healthcare organizations including peer critiques assist students in developing the skills to present
federal, Veterans Affairs, state, private, and managed care health sensitive and controversial topics to an audience. Students write
insurance plans are introduced. Legal issues and regulations a minimum of 5,000 words in essays, response papers, and a final
related to reimbursement are covered. research project. (CSU area C2)
Prerequisites: HTH INFO 110 Healthcare Records and Prerequisite: ENGL 155 College Composition and Research
Data Structure
Successful completion of four quarters of study Student learning outcomes:
Student learning outcomes: • Analyze cultural aspects of various types of literature
including prose, poetry, music, film, and drama
• Identify the various healthcare reimbursement
methodologies used in the U.S. • Identify analogies, metaphors, and symbols within written
and visual texts
• Compare and contrast private, commercial, and
government-sponsored healthcare insurance • Write coherent analyses of literature in academic essays
• Explain the differences between managed care and • Analyze issues raised in literature for both discussion
traditional healthcare delivery systems and academic essays
• Describe the prospective payment systems for inpatient
and outpatient settings INFOTECH 105 Introduction to Networking 3 units
Concepts
• Explain revenue cycle management and how it relates to Students create peer-to-peer networks from inception. Top-
claims processing
ics include measuring and assembling the cabling, connect-
• Recognize coding compliance issues that influence ing computers to each other, installing necessary services, and
reimbursement
sharing data. Students learn the basics of networking through
lecture and hands-on activities.
HTH INFO 260 Health Information Technology 5 units
Externship Student learning outcomes:
Students gain work experience through on-the-job training • Assemble, measure, and test Category 5 UTP network cables
situations in the health information technology department. Health • Connect two or more computers together in a basic
Information Technology externships give students the opportunity peer- to-peer network
to put theory into practice and to apply the knowledge and skills • Install and configure basic network services and protocols
they have learned at Heald to actual work situations. Externships
• Establish and configure resource sharing in a peer-to-peer
are taken in the final quarter of the degree program. network
• Describe the functions of the seven layers of the Open
Systems Interconnection Model
53
COURSE DESCRIPTIONS
INFOTECH 110 Networking Foundations 6 units INFOTECH 125 Operating System 6 units
This course covers the foundations of designing, building, and main- Technologies
taining a network. Topics include the OSI Networking Model, net- Students explore operating systems and how they incorporate
work architectures, physical and logical topologies, network media memory, file storage, file systems, utility programs, upgrades,
and connectivity devices, network standards and protocols, LAN and partitioning into their structure. Topics include how basic
installation, and WAN basics. Students install and configure basic system boot sequences work, how to install drivers, how to interpret
client/server environments and troubleshoot connectivity issues. error codes, and how to resolve common problems. Basic network
Prerequisite: INFOTECH 105 Introduction to Networking protocols, connectivity issues, and utilities are covered.
Concepts Prerequisite: INFOTECH 105 Introduction to Networking
Concepts
• Identify and describe the function of the major components Student learning outcomes:
of personal computing devices, including desktop computers • Identify the structure of various operating systems, including
and laptop computers memory, file systems, partitioning, storage, utility programs,
• Identify common peripheral ports, associated cabling, and and upgrades
connectors • Choose and install the operating system appropriate to the
• Disassemble and assemble a working computer objective
• Install and configure internal and external peripheral devices • Describe basic system boot sequences
• Recognize, troubleshoot, and resolve common hardware • Install drivers and system patches
problems • Interpret basic error codes and resolve common software
• Perform preventative maintenance problems
• Document maintenance procedures • Describe basic network protocols, connectivity issues, and
utilities
• Identify fundamental principals of security
• Identify fundamental safety and environmental issues INFOTECH 130 Introduction to Programming 3 units
• Demonstrate professional communication skills Concepts
Students examine programming concepts that are universal to all
INFOTECH 115 Core Hardware Technologies 6 units programming languages. Topics include how to use variables, IF
Students add and remove replaceable components within statements, and loops. Students apply each concept to multiple
desktop computers. Topics include identifying common peripheral programming languages and compare and contrast how the same
ports, associated cabling, and their connectors; following concept is used in each language.
procedures for installing and configuring hard drive devices; Student learning outcomes:
troubleshooting desktop components by examining error codes; • Use common programming concepts universal to all
and learning how to perform preventative maintenance. programming languages
Additional instruction is given on memory types, printing, and • Apply the use of variables, IF statements, and loops to
basic networking concepts. multiple programming languages
Prerequisite: INFOTECH 105 Introduction to Networking • Demonstrate logical thought processes in writing computer
Concepts programs
Student learning outcomes: • Apply programming logic using appropriate control structures
• Identify and describe the function of the major components
of personal computing devices, including desktop computers INFOTECH 140 Fiber Optics Theory and 3 units
and laptop computers Fundamentals
• Identify common peripheral ports, associated cabling, and This course provides a real-world perspective on the fundamentals
connectors of fiber optic technology and optical communications. A thorough
• Disassemble and assemble a working computer analysis of the inner-workings of fiber is presented, along with the
• Install and configure internal and external peripheral devices international standards governing fiber optics. Fiber safety is also
included.
• Recognize, troubleshoot, and resolve common hardware
problems Student learning outcomes:
• Perform preventative maintenance • Demonstrate a basic understanding of fiber optic theory and
optical fibers
• Document maintenance procedures
• Describe the components of a fiber optic communication
system, including optical transmitters and receivers, optical
detectors, optical connectors, and splices
• Handle fiber optic cable safely
54
COURSE DESCRIPTIONS
• Describe common optical tests and attenuation measure Student learning outcomes:
ments • List at least five components or capabilities that are required
• Perform testing, measurement, and troubleshooting of fiber to provide integrated voice and data services in campus
optic system components LAN, enterprise, and service provider environments
• Describe the appropriate signaling method to deploy in a
INFOTECH 145 Optical Fiber Installation 3 units telephony system given the type of signaling: between PBXs;
and Techniques between PBXs and central offices; or specialized, such as
This course emphasizes the procedures and techniques used ISDN
for installing fiber optic cable systems, including testing and • Implement an effective method of transporting fax and
troubleshooting. Students practice cable end preparation, modem traffic over a Voice over IP network given the
connector installation, splicing, and testing, and they learn how to standard implementations of fax and the methods used to
handle fiber optics safely. transport modern traffic
Pre-requisite or Co-requisite: INFOTECH 140 Fiber Optics • Given a converged network, identify and describe different
Theory and Fundamentals models used for ensuring QoS in a network and explain key
IP QoS mechanisms used to implement the models
• Install fiber optic cable systems • Given a converged network, explain the use of MQC and
AutoQoS to implement QoS on the network
• Perform cable end preparation, connector installation,
and splicing
INFOTECH 210 FTTH/PON Fundamentals 3 units
• Test and troubleshoot fiber optic cable systems This course introduces the theory behind Fiber-To-The-Home
• Demonstrate the ability to safely work with fiber optic cable (FTTH) and Passive Optical Networks (PON). Students install a
PON in a laboratory setting.
INFOTECH 150 Fiber Optic Network Testing 3 units Prerequisite or Co-requisite: INFOTECH 145 Optical Fiber
This hands-on course focuses on basic testing methods of fiber Installation and Techniques
optic networks. Students learn about the three basic components Student learning outcomes:
of a fiber optic communication system, including light source • Identify FTT(x)/PON network components
testing and loss measurements. This course emphasizes practical
• Draw a schematic of a typical FTT(x)/PON network
real-world testing and measurement techniques.
Prerequisite: INFOTECH 140 Fiber Optics Theory and • Cross-reference FTT(x)/PON components with a typical
Fundamentals PON network
• Create, ruggedize, and test a 1x2 Singlemode bi-directional
dual window coupler and a 1x8 cascaded “even split”
• Perform pre-installation testing of fiber optic cables coupler
• Use a fiber optic power meter to test source and receiver • Create, ruggedize, and test Singlemode Wavelength
signal levels Division Multiplexer 1x2 (250µm) @1310/1550nm (dual win-
• Measure optical power loss of installed multi and single dow) or Singlemode Wavelength Division Multiplexer
mode cable plants 2x2 (250µm) @1310/1550nm (dual window) and/or 1x2
• Use an Optical Time Domain Reflectometer to measure (900µm) @1310/1550nm (dual window)
cable characteristics • Install customer premise FTT(x)/PON enclosure
• Use visual cable tracers and fault locators to identify • Create and test all required cable plants including drop cables
problems • Finalize and test FTT(x)/PON deployment per TIA/EIA
• Measure attenuation of fibers, cables, and connectors standards
INFOTECH 207 VoIP and Network 3 units INFOTECH 211 Graduation Project, 1 Unit
Convergence Planning Phase
Students learn the fundamental concepts, standards, and Students begin the process of identifying and selecting topics for
practices that combine telephony and data networks into their final graduation projects, develop preliminary plans and time-
convergence networks. Topics covered are industry standards lines, and petition for approval by the assigned project advisor.
and protocols, Voice over Internet Protocol (VoIP), network Students also complete an Internship Exploraton packet.
convergence, Quality of Service (QoS) issues, bandwidth Prerequisite: Successful completion of 3 quarters of study in a
concerns, and planning convergent networks. Heald A.A.S. program.
Pre-requisite or Co-requisite: INFOTECH 270 Introduction to Student learning outcomes:
Routing Concepts • Determine whether to pursue an Internship
• Complete the required documents for the Graduation Project
Documentation Portfolio: Proposal; References; Project Log;
Progress Report
• Work collaboratively with the Technical Advisor
55
COURSE DESCRIPTIONS
INFOTECH 212 Graduation Project, 1 Unit INFOTECH 250 Advanced Fiber Optics 6 units
Completion Phase In this advanced hands-on course, students are exposed to
Students develop and complete the graduation project approved fiber optic network tasks, including safety, cable pulling and
by the project advisor. The completed final project emphasizes installation, and termination. Also included are fusion splicing
demonstration of technical knowledge, research and analytic and connectorization, optical loss testing, and troubleshooting.
processes, time and project management, and creativity. Students cover documentation, OTDR theory and operation, and
Prerequisite: INFOTECH 211 Graduation Project Planning Phase fiber acceptances tests.
Student learning outcomes: Prerequisites: INFOTECH 145 Fiber Optics Installation and
Techniques
• Take a technical project concept and develop it into a INFOTECH 150 Fiber Optic Network Testing
finished product
• Develop documents that detail the process followed to
complete the Graduation Project • Read and interpret blueprints
• Deliver an oral presentation of the Graduation Project • Install a fiber optic NIC and drivers in a personal computer
• Install and pull cable for network configuration
INFOTECH 215 Advanced Networking 6 units • Connect and configure a fiber optic switch
Students expand their networking knowledge to focus on server • Test and troubleshoot a fiber optic network
services and utilities. Students learn how to perform attended
and unattended server installation methods, monitor system INFOTECH 260 Introduction to Computer 3 units
performance, troubleshoot network connections, and implement Security Concepts
server security. Students study basic security concepts. Topics include e-mail and
Prerequisite: INFOTECH 110 Networking Foundations Internet security, infrastructure security, remote access security,
and server security. The basics of cryptography are discussed
along with encryption, disaster recovery, security policy, and risk
• Install, configure, and administer Windows 2000 Advanced
Server identification.
• Define Active Directory physical and logical components Prerequisite: INFOTECH 215 Advanced Networking
• Create and configure Group Policy Objects Student learning outcomes:
• Implement and manage critical network services • Identify threats and risks to network security and detect
directed attacks
• Manage user and group accounts
• Describe security hardware and software components
• Configure and troubleshoot access to network resources
• Define cryptographic concepts including public and private
• Use system monitor to document and troubleshoot system keys, message digests, and digital signatures
performance
• Install, configure, and update virus protection software
INFOTECH 220 Introduction to Linux 6 units • Configure network and resource authentication and
Students design, install, and configure Linux environments. authorization
Basic management of users, file systems, services, and devices • Evaluate, develop, and configure security policies for
is presented. Students learn to monitor and maintain network Internet, intranet, LAN/WAN infrastructure, and remote
access connections
interfaces, system logs, security, and backup processes.
Student learning outcomes: INFOTECH 261 Introduction to Ethical 3 units
• Install the Linux operating system successfully Hacking
• Manage processes, schedule system tasks, and install This course covers the fundamentals of computer and network
software penetration testing as it is used to reveal security weaknesses
• Configure Linux network services using both command-line in corporate digital assets and to provide a basis for improving
and graphical utilities corporate digital security. Topics include the legal aspects of
• Create and manage user and group accounts ethical hacking, footprinting, port scanning, system enumeration,
Microsoft and Linux system vulnerabilities, Web application and
• Configure and troubleshoot access to network resources
wireless network vulnerabilities, network and computer attacks,
• Use the command line to successfully implement and
and basic programming for security.
manage the file system structure
Prerequisite: INFOTECH 260 Introduction to Computer Security
• Create files and simple scripts through the use of a text Concepts
editor
• Describe the strategies and tactics used by hackers skilled
at computer and network attacks
• Identify, enumerate, and determine possible vulnerabilities
of remote systems using common hacking tools
56
COURSE DESCRIPTIONS
• Exploit remote system vulnerabilities and control remote • Troubleshoot basic connectivity problems using
systems using common hacking tools command- line and graphical utilities
• Create simple penetration testing programs and scripts using • Discuss the role of the FCC, IEEE, and Wi-Fi Alliance in
C and Perl programming languages the Wireless CommCommunications field.
• Research system vulnerabilities and exploits and devise
defensive countermeasures INFOTECH 275 Technical Customer Support 3 units
Students practice responding to end-user requests in a simulated
INFOTECH 265 Advanced Database 6 units technical support environment. Topics include following trouble
Concepts tickets from entering them into a database, solving the issue, and
Students design, install, configure, and maintain an advanced generating meaningful reports. Students prepare to interface with
database system. Topics include relational database design, the public on the job.
advanced queries, and report generation. Student learning outcomes:
Prerequisite: COMP APP 221 Database Management
• Use the Internet to aid in researching and solving various
Student learning outcomes: technical issues
• Install, configure, and administer SQL Server • Collect appropriate data in a problem-solving environment
• Create and modify a relational database • Complete the processing of trouble tickets including
• Write queries to retrieve information from a database receiving the incident, processing the data, resolving the
incident, and providing appropriate documentation
• Import/export data to and from databases
• Communicate effectively and calmly with customers
• Backup and restore databases
• Perform remote troubleshooting
INFOTECH 270 Introduction to Routing 3 units • Key text accurately at 35 words per minute
Concepts
Students study routing concepts including common routing INFOTECH 280 Technology Internship 2 units
protocols, Transmission Control Protocol/Internet Protocol (TCP/ INFOTECH 281 3 units
IP), route types, and routing architectures. Students use software INFOTECH 282 4 units
routers to divide LANs into segments. The complete communica- Students gain work experience through on-the-job training
tion channel from client computer to the Internet is discussed. situations in the technology industry. Technology Internships
Prerequisite: INFOTECH 215 Advanced Networking give students the opportunity to put theory into practice and to
apply the knowledge and skills they have learned at Heald to
actual work situations. Technology Internships are optional
• Identify and describe the features of routers
and may not be available at all campuses each quarter. Students
• Connect to a router through the console port and/or telnet must meet eligibility requirements to be assigned to a Technology
• Perform basic router configuration Internship. Usually scheduled in the final quarter of the A.A.S. de-
• Use a TFTP Server to download a configuration file to a gree program.
router Student learning outcomes:
• Configure a RIP-based network INFOTECH 280 2 units
• Create appropriate subnets given an IP network address • Discuss the on-the-job experience gained during internship
and network design requirements • Evaluate the internship work experience by filling out
• Install and configure a multihomed Windows 2000 Server appropriate forms.
as a router • Explain to prospective employers the on-the-job experience
INFOTECH 271 Emerging Technologies 3 units • Update resume to include work experience gained during the
This course introduces new and emerging technologies in internship
the information technology field. The current focus is on the INFOTECH 281 3 units
equipment, standards, and protocols necessary to implement • Discuss the on-the-job experience gained during internship
wireless networking.
• Evaluate the internship work experience by filling out
Prerequisite: INFOTECH 110 Networking Foundations appropriate forms.
Student learning outcomes: • Explain to prospective employers the on-the-job experience
• Install, configure, and troubleshoot Wireless LAN hardware, received through the internship
protocols, and clients • Update resume to include work experience gained during
• Establish connectivity between wired and wireless clients in the internship
a client/server network
• Install and configure basic wireless network security
57
COURSE DESCRIPTIONS
INFOTECH 282 4 units Prerequisite: INFOTECH 260 Introduction to Computer

• Discuss the on-the-job experience gained during internship Security Concepts
• Evaluate the internship work experience by filling out Student learning outcomes:
appropriate forms. • Develop a plan for risk analysis
• Explain to prospective employers the on-the-job experience • Install and configure host and network based intrusion
received through the internship detection systems
• Update resume to include work experience gained during • Install and configure software firewalls
the internship
• Plan for and implement secure remote access connections
INFOTECH 285 Disaster Recovery 3 units • Install and configure Microsoft ISA Server to function as
Students gain a foundation in disaster recovery principles, a firewall
including preparation of a disaster recovery plan, assessment of • Create a firewall rule base to protect computers and
risks in the enterprise, development of policies and procedures, networks
and an understanding of the roles and relationships of various
LAB 200 Physical and Life Science 1 unit
members of an organization. The course takes an enterprise-wide
Laboratory
approach to developing a disaster recovery plan. Students learn
Students develop quantitative and critical thinking skills through
how to create a secure network by putting policies and procedures
scientific research using hands-on data collection, field trips,
in place, and how to restore a network in the event of a disaster.
analysis, and preparation of laboratory reports. Laboratory
Prerequisite: INFOTECH 260 Introduction to Computer Security
experiments focus on areas pertinent to physical and life sciences.
Concepts
(CSU area B3)
Prerequisites ANATPHYS 215 Fundamentals of Anatomy
• Plan, design, and implement a disaster recovery strategy or Co-requisites: and Physiology
• Communicate the disaster recovery plan to entire company PHYSICS 270 Introduction to Physics
to ensure its successful implementation
• Identify, remove, and recover from known viruses, Trojans, • Use microscopes to identify the normal structure of an
spyware, malware, and adware by using standard tools and organ cell.
procedures
• Describe the different types of cells in the human body
• Create a secure network by implementing business policies
and procedures • Identify the normal structure of an organ cell
• Install and configure software RAID using Microsoft Windows • Recognize the pathological changes in an abnormal cell
2000 Server • Calculate and measure the value of acceleration caused
• Configure a backup and restore strategy using removable by an inclined plane
media • Measure pulling force with a spring scale
• Measure and compare starting friction versus sliding friction
INFOTECH 290 Computer Forensics 6 units
• Measure the influence of weight upon friction
In this course students learn how to acquire and analyze digi-
• Calculate and measure the weight of an object
tal evidence from computers that have been used for unlawful
activities. They use computer forensic tools and methods to con- • Measure the value of the earth’s gravitational acceleration (g)
duct investigations. Hands-on projects are included.
LEGAL 105 Introduction to Legal 3 units
Prerequisites: INFOTECH 110 Networking Foundations Terminology and the Profession
INFOTECH 115 Core Hardware Technologies
INFOTECH 125 Operating System Technologies Students are introduced to legal terminology with a major focus
on accuracy in defining and spelling legal terms. They become
familiar with the law and the legal system in the United States,
• Acquire and analyze digital data from multiple media types including criminal law, the trial, workers’ compensation, bankrupt-
• Identify common data hiding techniques cy, administrative law, family law, probate, and the terminology
• Collect evidence that may be used in criminal investigations specific to each.
• Recover data intentionally hidden or deleted Student learning outcomes:
• Establish a proper chain of custody for evidence • Use appropriate legal terms in written and verbal
• Perform word document forensics and password cracking communication
• Describe the related functions and responsibilities of the
INFOTECH 295 Defensive Countermeasures 3 units American judicial system
Students learn the basics of network security by studying current • Differentiate between federal, state and local court systems
intrusion technologies, and basic firewall installation techniques • List the steps in the appeal process
and troubleshooting. Topics include packet filtering, encryption • Distinguish between criminal, civil, and business law
and firewalls, and securing routers and servers.
58
COURSE DESCRIPTIONS
LEGAL 110 Civil Litigation 6 units Student learning outcomes:

Students are introduced to the civil litigation process including • Add, subtract, multiply, and divide whole numbers and
civil procedure, discovery, and appeal. Through case practice fractions without a calculator
sets, students learn procedures for preparing and filing legal • Perform standard order of operations
documents. Emphasis is placed on legal terminology, format, • Identify the prime factors of a number
grammar, and punctuation.
• Reduce fractions
Prerequisite: LEGAL 105 Introduction to Legal Terminology
and the Profession • Convert percents to decimals, and vice versa
Student learning outcomes: • Calculate percents
• Prepare verified and unverified civil litigation pleadings in-
cluding complaints, cross-complaints and counterclaims MATH 103 Elementary Algebra 4 units
Students practice fundamental algebraic operations on inte-
• Describe the process for filing a motion in the appropriate
court consistent with applicable rules gers, rational numbers, polynomials, and algebraic expressions.
This course also explores problems involving factoring, exponents,
• Calendar pleadings, law, and motion matters
and scientific notation. Additionally, students apply mathematics
• Organize and index discovery documents concepts to real-world contexts. (Not transferable to CSU)
• Summarize deposition transcripts Prerequisite: MATH 10 Essential Math
LEGAL 205 Legal Office Management 3 units
• Add, subtract, multiply, and divide signed numbers
Students develop skills in calendaring, billing, filing, and other
important law office administrative tasks. Ethics, professionalism, • Solve for an unknown value
teamwork, and quality control are highlighted. Increasing typing • Manipulate equations to solve for variables
speed and accuracy are also emphasized. • Factor numbers
Student learning outcomes: • Solve algebraic word problems
• Use legal terminology appropriately in written and oral • Add, subtract, evaluate and factor polynomials
communication
• Solve problems involving exponents
• Evaluate case reviews and write case analyses
• Express numbers using scientific notation
• Describe calendaring, docket control, and case management
• Describe attorneys’ separate trust and business operating MATH 121 Intermediate Algebra 4 units
accounts Students learn algebraic simplification of polynomial, rational,
• Apply principles of timekeeping and billing management exponential, and radical expressions. Students practice solving
equations and inequalities involving absolute value, polynomial,
LEGAL 210 Legal Document Production 6 units rational, exponential, and radical expressions, and the graphing of
Students are introduced to the production of legal documents lines and parabolas. (Not transferable to CSU)
including contracts, motions, agreements, wills, and court Prerequisites: MATH 103 Elementary Algebra or
documents. Students also develop skills in legal transcription and ELECTR 106 Introduction to Electronics and
focus on keyboarding speed and accuracy. Emphasis is on the Electronics Math
proper use of legal terminology, document format, and English Student learning outcomes:
grammar. • Solve equations with absolute value symbols
Prerequisite: LEGAL 105 Introduction to Legal Terminology • Graph ordered pairs on a rectangular coordinate system
and the Profession
• Find the slope of a line from its graph form
• Solve systems of linear equations in two variables by
• Use legal terminology appropriately in written communica- graphing
tion
• Factor by grouping
• Describe the types of various legal documents
• Find function values for rational functions
• Transcribe legal documents following standard formatting
rules
MATH 205 Modern Business 4 units
• Prepare contracts, memoranda, pleadings, interrogatories, Mathematics
depositions, and other legal documents Students explore applications of mathematics in economic and
business contexts. Specific topics include functions and related
MATH 10 Essential Math 3 units business formulas, tables and graphs, and finance (including
Students learn the fundamental concepts of arithmetic, including interest). The basic tools of quantitative analysis, emphasizing data
whole numbers, fractions, ratios, proportions, percentages, and presentation, measures of central tendency, and measures of vari-
signed numbers. A brief introduction to algebra is included. ation and skewness, are also covered. This course includes an in-
troduction to basic theory of random variables, probability theory,
sampling, and sampling distributions. (Not transferable to CSU)
59
COURSE DESCRIPTIONS
Prerequisite: MATH 103 Elementary Algebra • Practice HIPAA guidelines regarding confidentiality of patient
Students learning outcomes: records.
• Calculate business formulas such as trade discount • Perform banking procedures such as check writing,
amounts, chain discounts, interest, and depreciation completing a deposit, and reconciling a bank statement.
• Calculate present value (PV) and future value (FV) for • Use pegboard to input daily financial activities
annuities • Enter information from account form to billing and to the
• Find the cost for the purchase of investments and compute appropriate claim forms for insurance
the proceeds from the sale of investments • Use of billing methods and collection procedures
• Identify the components of central tendency – mean, appropriate to a medical practice
median, and mode – used in statistics Determine the prob- • Use medical terminology and abbreviations
ability of events
• Explain the value of sampling and sampling distributions MED ADMN 120 Fundamentals of Medical 3 units
Terminology
MATH 230 Introduction to Statistics 4 units Students are introduced to the language used in a healthcare
Students perform statistical computations in a wide range of setting. Students learn medical terminology, concentrating on
topics, including descriptive analysis, probability, statistical prefixes, suffixes, and roots common to diseases and the medical
inference, normal and chi-square distribution, and hypothesis field. Pronunciation, identification, and spelling are stressed.
testing. Additionally, students present data in various formats Student learning outcomes:
(tables, graphs, charts) and apply statistical analysis to real-world • Use the universal language of medicine by being able to
data to assess statistical validity. (CSU area B4) identify prefixes and suffixes and the meanings of words
Prerequisite: MATH 121 Intermediate Algebra when in combined forms
Student learning outcomes: • Recognize and interpret medical abbreviations, acronyms,
and eponyms
• Describe the goals of various statistical methodologies
conceptually • Pronounce, spell, and use medical terms
• Apply appropriate statistical technique to sets of data • Use terminology associated with body systems, conditions,
disorders, diseases, and procedures
• Determine sample size needed for analysis
• Access and use appropriate reference materials
• Apply basic laws of probability
• Formulate a probability distribution MED ADMN 200 Healthcare Billing and Coding 3 units
• Perform hypothesis testing of one, two, and more than Students learn the fundamentals of medical insurance billing,
two populations including billing and collection procedures and insurance claim
• Formulate and analyze point and interval estimates for filing. Emphasis is placed on accuracy in completing forms for ma-
parameters jor health plans. 3 Units
• Find the correlation between two variables and the linear Prerequisite: ANATPHYS 215 Fundamentals of Anatomy
regression equation describing the relation between the and Physiology
two variables MED ADMN 120 Fundamentals of Medical
• Interpret data analysis accurately Terminology
MED ADMN 101 Medical Office Procedures 6 units • Discuss health insurance provided in the United States
This course covers the development of business administration and the various types of plans available.
skills important to the effective management of a medical office. • Fill out CMS-1500 claim forms for patients.
Procedures and topics examined include pegboard accounting, • Process insurance claims.
ethics, appointment scheduling, medical records, and patient
• Cite the basic eligibility requirements of patients for
interactions. Focus is on development of the organizational skills Medicare, Medicaid, Tricare, and Workers’ Compensation.
utilized by the medical receptionist.
• Use terminology related to health insurance topics and issues
• Manage the reception area and use customer service MED ADMN 201 Medical Billing and Coding 6 units
techniques. Students learn the fundamentals of medical insurance billing,
• Function as a productive member of the medical team including billing and collection procedures, insurance claim
• Communicate with patients and medical professionals in a filing, procedural and diagnostic coding, and collection law.
confidential, professional, and ethical manner Emphasis is placed on accuracy in completing forms for major health
• Use professional telephone techniques when interfacing with plans. Students use standard procedural and diagnostic coding
patients to schedule appointments and answer questions. references.
• Identify legal and ethical issues pertaining to the medical Prerequisite: ANATPHYS 215 Fundamentals of Anatomy
field and Physiology
• File records using alphabetical and numbering systems Terminology
60
COURSE DESCRIPTIONS
Student learning outcomes: MED ADMN 281 Healthcare Internship 3 units

• Prepare and process insurance claims MED ADMN 282 4 units
Students gain work experience through on-the-job training situ-
• Use procedure and diagnostic reference books to code
insurance claims ations in the healthcare industry. Healthcare internships give stu-
dents the opportunity to put theory into practice and to apply the
• Abstract relevant information from patient records to
complete appropriate forms. knowledge and skills they have learned at Heald to actual work
situations. Usually scheduled in the final quarter of the A.A.S.
• Post information on the patient’s ledger after an insurance
payment has been received degree program.
• Interpret information from an insurance plan’s Explanation
of Benefits • Discuss the on-the-job experience gained during internship
at a medical facility
• Use billing methods and collection procedures appropriate
to a medical practice • Evaluate the internship work experience by filling out
appropriate forms.
• Use terminology related to insurance claims and medical
billing and coding • Explain to prospective employers the on-the-job experience
• Explain HIPAA and its effect on medical records.
• Update resume to include work experience gained during
the internship
MED ADMN 230 Medical Computerized Office 3 units
Students develop skill in entering, editing, analyzing, and retrieving
MED ASST 220 Medical Laboratory 6 units
patients’ data using specialized medical software. This course also Procedures
includes hands-on use of the software for insurance billing, coding Students practice laboratory techniques, including the collec-
of diseases, medical records, and related medical information. tion of routine specimens, the preparation and examination of
Prerequisites: ANATPHYS 215 Fundamentals of Anatomy samples for diagnostic purposes, and the recognition of normal
and Physiology
laboratory values and abnormal levels. Students develop skills in
Terminology injection, venipuncture, and other methods of blood collection.
Students learn the principles of IV therapy. Electrocardiograms
(ECG) are introduced, and students learn to recognize serious de-
• Use specialized medical software to enter, edit, analyze,
viations on the ECG. Students are trained to recognize emergency
and retrieve patients’ data
situations and supply lifesaving measures through the study of CPR
• Post procedure and diagnosis codes in software and run
(cardiopulmonary resuscitation).
the daily report
Prerequisites: ANATPHYS 215 Fundamentals of Anatomy
• Schedule and cancel individual and multiple appointments and Physiology
• Print Hospital Rounds Report MED ADMN 120 Fundamentals of Medical
Terminology
• Print claim forms for insurance carriers
• Interpret information from an insurance plan’s Explanation
of Benefits • Practice Standard Precautions at all times.
• Identify the various reports available through use of the • Perform handwashing
software • Perform laboratory techniques including the collection of
specimens, preparation and examination of samples for
MED ADMN 245 Introduction to Medical 3 units diagnostic purposes, and recognition of normal laboratory
Transcription values and abnormal levels
Students practice transcribing recorded dictation of medical • Apply aseptic techniques when appropriate
documents and reports using transcription machines with • Properly handle and use a microscope
word-processing software. They apply the principles of English
• Give injections, including Intramuscular, Intradermal,
grammar, punctuation, spelling, and medical terminology as they and Subcutaneous
transcribe healthcare documents.
• Perform Phlebotomy procedures using venipuncture and
Prerequisites: COMP APP 100 Introduction to Software
capillary puncture techniques
Applications
MED ADMN 120 Fundamentals of Medical • Identify the principles of IV therapy
Terminology • Set up a sterile field
Student learning outcomes: • Assist in minor surgery
• Format and transcribe medical reports as dictated from a • Assemble equipment and supplies, record and mount ECG,
transcription machine and recognize serious deviations
• Transcribe documents using proper medical terminology • Instruct patient on a urine “clean catch” and perform various
and medical abbreviations tests on urine.
• Use medical reference materials • Use Basic Life Support CPR techniques when necessary
• Edit transcribed medical documents using proofreader’s marks based on completion of the American Heart Association CPR
course
61
COURSE DESCRIPTIONS
MED ASST 235 Pharmacology and Dosage 3 units MED ASST 260 Medical Assisting Externship 5 units
Calculations Students gain practical work experience with the opportunity
Students acquire basic knowledge of pharmacology and drug to perform various clinical and administrative procedures in a
dosage calculations. The pharmacology component includes supervised program for a minimum of 160 hours in a medical
drug classifications, action/kinetics, side effects, drug interac- facility. This required externship is taken concurrently with a
tions, and desired outcomes. Dosage calculations emphasize seminar/project course to correlate patient care principles and
the use of Roman numerals, percents, ratios, metric conversions, concepts with the hands-on experience of patient care situations
apothecary, and household measurement systems. as presented in the externship. Externships are taken in the final
Prerequisites: ANATPHYS 215 Fundamentals of Anatomy and quarter of the degree/diploma program.
Physiology Prerequisites: MED ASST 220 Medical Laboratory Procedures
MED ADMN 120 Fundamentals of Medical MED ASST 240 Medical Clinical Procedures
Terminology
Student learning outcomes: • Show evidence of satisfactory completion of a 160-hour
• Demonstrate broad knowledge of the classification of drugs externship in a medical facility
• Explain drug side effects, interactions, and desired actions • Discuss the administrative and clinical tasks completed on
• Provide patient education regarding medications the externship
• Calculate simple dosages of medications to administer and • Explain what professional dress & behavior is required in a
be able to convert units. medical practice or facility
• Identify C class medications and refill protocols • Fill out the forms required to complete the externship
• Read a prescription
MED ASST 263 Medical Assisting 3 units
Special Project
MED ASST 240 Medical Clinical Procedures 3 units
This class is scheduled in conjunction with the Medical
Students practice the basic clinical care skills and procedures nec-
Assisting Externship. It offers students the opportunity to dis-
essary to perform routine patient care in a clinic or office setting.
cuss their experiences during externship. They review the clinical
Recognition of basic office routines and diagnostic procedures,
and administrative concepts, procedures and skills required of a
including vital signs, patient preparation and positioning, aseptic
Medical Assistant and the opportunities available for Medical
technique, and the fundamentals of microbial control are empha-
Assistants. Using their technical knowledge, medical terminol-
sized. Students are trained to recognize and respond to emergen-
ogy, and the research and analytical skills gained throughout the
cy situations through the study of the principles of First Aid.
program, students complete a final project.
Prerequisites: ANATPHYS 215 Fundamentals of Anatomy and
Physiology Co-requisite: MED ASST 260 Medical Assisting Externship
MED ADMN 120 Fundamentals of Medical Student learning outcomes:
Terminology • Share information about the externship experience that will
Student learning outcomes: benefit peers
• Practice Standard Precautions at all times • Fill out forms required to document externship
• Perform aseptic hand washing and surgical scrubbing • Research medical topics using a variety of methods
• Take vital signs • Complete a final project on a medical topic
• Communicate with and instruct patients • Present a professional presentation
• Place patients in treatment rooms and prepare them for • Recognize topics covered on the Certified Medical Assistant
examination, including positioning and draping (CMA) certification exam
• Prepare the examination room and conduct basic • Fill out an application for the CMA certification exam
procedures for complete physical and other procedures
• Practice precautions in accordance with OSHA standards MUSIC 205 History of Music: 4 units
From Chants to Rap
• Use bandaging techniques and administer First Aid
Students survey the evolution of western music from the
• Wrap and label instruments for sterilization and identify
middle ages to the present by identifying and analyzing
the instruments and their purposes
musical compositions. The course explores basic elements of
• Operate and maintain an autoclave.
music, including structure of musical compositions as well as
• Perform ophthalmic/otic irrigation orchestral instrumentation. For each musical period, students
• Perform vision and auditory tests explore styles, characteristics, and major composers. Emphasis
is placed on becoming a knowledgeable and discerning listener.
(CSU area C1)
Prerequisite or Co-requisite: ENGL 155 College Composition
and Research
62
COURSE DESCRIPTIONS
Student learning outcomes: • Implement, manage, and troubleshoot security policies,

• Identify masterpieces of classical music repertoire patch management infrastructure, and network
communications security
• Distinguish the important compositional characteristics
between several stylistic periods of music history • Plan, configure, and troubleshoot authentication,
authorization,and PKI
• Compare and contrast music of various periods for texture,
rhythm, form, melodic contour, harmonic orientation, and
time of composition NET TECH 700 Cisco® Networking 6 units
Fundamentals
• Evaluate the elements of a live performance This course is the first course in the Cisco® Networking
• Define the elements that make up the classical performance Academy curriculum. The course provides an introduction to
tradition network standards, concepts, topology and terminology includ-
ing LANs, WANs, the OSI model, cabling, IP addressing, subnet
NET ADMN 780 Windows 2003 Networking l 12 units
masking and network design, and various protocols. Project learning
This course and the NET ADMIN 880 Windows 2003 Networking II
experiences include designing networks and installation of
course map to the Microsoft® Official Academic Course curriculum.
network premise cabling.
Prerequisite: Specified Heald A.A.S. degree or industry
experience
• Use correct network terminology
• Construct cables and terminations for LANs and WANs
• Plan the implementation of Windows® XP Professional in a
stand-alone or networked environment • Troubleshoot network connectivity problems using
®
appropriate tools
• Install and configure Windows XP Professional
• Connect to and configure a basic router
• Manage computer and network resources
• Subnet an IP address and design a network addressing
• Support users and troubleshoot common system issues
scheme
• Manage accounts and resources in a Microsoft® Windows®
Server 2003 environment NET TECH 710 Routing Fundamentals 6 units
• Maintain server resources in a Microsoft® Windows® Server This course is the second of four courses in the Cisco®
2003 environment Networking Academy curriculum. Students explore routing
• Monitor and configure server performance in a Microsoft® fundamentals including WANs and routers, the router Command
Windows® Server 2003 environment Line Interface, router components, router startup and setup, router
• Safeguard data in a Microsoft® Windows® Server 2003 configurations, and the router IOS. Students also study TCP/IP,
environment IP addressing, routing protocols, and network troubleshooting.
• Plan, implement, and troubleshoot a Microsoft® Windows® Student learning outcomes:
Server 2003 Active Directory infrastructure • Perform initial router configuration
• Create and manage sites, forests, domains, and • Manage Cisco® IOS software
organizational units
• Configure routing protocols and TCP/IP
• Use Group Policy to deploy and manage software
• Create access control lists to manage access to network and
• Configure and troubleshoot Active Directory replication routers
NET ADMN 880 Windows 2003 Networking ll 12 units NET TECH 810 Advanced Routing 6 units
This course and the NET ADMIN 780 Windows 2003 Networking I This course is the third of four courses in the Cisco® Networking
course map to the Microsoft® Official Academic Course curriculum. Academy curriculum. Students review the OSI model and study
Prerequisite: Specified Heald A.A.S. degree or industry LAN design, LAN switching, and VLANs. Interior Gateway Routing
experience
Protocol, and network management are also covered.
• Implement, manage, and maintain IP addressing, name
resolution, network security, and Routing and Remote • Perform advanced IP addressing using VLSM techniques
Access • Configure intermediate routing protocols RIPv2, single-area
• Plan, implement and maintain server roles, server OSPF, and EIGRP
security, network infrastructure, Routing and Remote • Perform command-line configuration of Cisco® switches
Access, and server availability • Configure Ethernet switching, Virtual LANs, Spanning Tree
• Create a conceptual design by gathering and analyzing Protocol, and Virtual Trunking Protocol
business and technical requirements
• Create a logical and physical design for an Active Directory
infrastructure
• Create a logical and physical design for a network services
infrastructure
63
COURSE DESCRIPTIONS
NET TECH 850 WAN Technologies 6 units Student learning outcomes:

This course is the fourth of four courses in the Cisco® • Build scalable multi-layer switched networks
Networking Academy curriculum. This course covers various • Implement basic troubleshooting techniques in
WAN services, including LAPB, Frame Relay, ISDN, HDLC, environments that use Cisco® multilayer switches for
PPP, and DDR.Students configure Frame Relay LMIs, map, and client hosts and services
subinterfaces on a Cisco® router. • Improve traffic flow, reliability, redundancy, and performance
Student learning outcomes: for LAN switching that is self-supported or transported via a
• Configure advanced IP addressing schemes Network service provider
Address Translation, Port Address Translation, and Dynamic
Host Configuration Protocol NET TECH 931 Network Troubleshooting 6 units
• Describe and configure the following WAN technologies: To learn how to troubleshoot a Cisco® network, students employ
PPP, ISDN, DDR, and Frame Relay Cisco® troubleshooting tools, use a workgroup discovery lab
• Troubleshoot network connectivity using the appropriate and CCO, develop a troubleshooting methodology, track
tools and software log-ins and connections, use the show and debug commands
as a troubleshooting tool, and diagnose and correct TCP/IP
NET TECH 901 Advanced Routing 6 units problems. Students receive hands-on experience configuring
Configuration Cisco® routers in a lab environment and have the concepts
Students are provided with an advanced view of today’s scal- reinforced via case-study scenarios.
able inter-networks by learning about variable length subnetting. Student learning outcomes:
Students learn to configure the OSPF, EIGRP, and BGP routing • Establish a baseline, so that the topology and configuration
protocols. Students receive hands-on experience configuring is diagrammed and tabulated.
Cisco® routers in a lab environment and have the concepts learned
• Determine and document a troubleshooting strategy so
in class reinforced via case-study scenarios. that internetwork problems can be detected and corrected
Student learning outcomes: consistently
• Describe impact of variable length subnetting on inter- • Use Cisco IOS commands and applications to resolve
networks optimization and failure problems at the physical or data link
• Implement OSPF, EIGRP, and BGP routing protocols layer
• Configure CISCO® routers • Use Cisco IOS commands and applications to resolve
optimization and failure problems at the network layer
NET TECH 911 Remote Access Networks 6 units • Resolve an optimization or failure problem at the transport
Students build upon the concepts they have learned from the or application layer
WAN portion of the CCNA program. Topics covered include
identifying Cisco® products for remote connectivity, assem- OFF SKLS 101 Keyboarding 3 units
bling and cabling WAN components, configuring asynchronous Students develop touch control of the keyboard. They build
connections with modems, accessing a central site with Windows, speed and accuracy through skill building exercises and
configuring PPP, and controlling access with PAP and CHAP. keyboarding timings. Emphasis is placed on proper typing
Students learn how to use ISDN and DDR to enhance remote techniques. Students practice keying primary business
connectivity, optimize the DDR interface, configure a Cisco® 700 documents such as letters and memos.
series router, and troubleshoot a remote access network. Students Student learning outcomes:
receive hands-on experience configuring Cisco® routers in a lab • Use proper touch keyboarding techniques on a keyboard to
environment throughout the course. attain acceptable speed and accuracy
Student learning outcomes: • Type a minimum of 20 wpm
• Identify CISCO® products for remote productivity
OFF SKLS 151 Intermediate Keyboarding 3 units
• Configure asynchronous connections with modems
This class provides students the opportunity to review keyboard-
• Access a central site with Windows ing techniques and to improve accuracy. Students build on
• Control access with PAP and CHAP. existing skills to increase keyboarding speed.
• Use ISDN and DDR to enhance remote connectivity Prerequisite: OFF SKLS 101 Keyboarding
• Troubleshoot a remote access network Student learning outcomes:
• Increase keyboarding speed and accuracy
NET TECH 921 Multi-layer Switching 6 units • Use proper touch keyboarding techniques
Students build upon the concepts they have learned from the
switching portion of the CCNA program. Topics include the us-
age, placement, and troubleshooting of Cisco® Catalyst switches
in a network. Students receive hands-on experience configuring
Cisco® switches in a lab environment throughout the course.
64
COURSE DESCRIPTIONS
OFF SKLS 225 Integrated Office Projects 6 units PHLEB 270 Phlebotomy Externship 1 unit
Students demonstrate their ability to integrate a variety of Students gain practical work experience performing various
software applications into business documents and projects. The venipuncture and skin punctures for a minimum of 40 hours in a
importance of error-free documentation is stressed. Students state-approved medical facility. This required externship is taken
complete office simulations and participate in a group project. after successful completion of a phlebotomy principles course.
Prerequisites: COMP APP 101 Word Processing Prerequisite: PHLEB 225 Phlebotomy Principles
COMP APP 121 Spreadsheet Applications
COMP APP 221 Database Management
• Show evidence of satisfactory completion of a 40-hour ex-
Prerequisite or Co-requisite: COMP APP 215 Professional ternship performing at least 50 venipuncture draws and
Document Production 10 finger sticks in a medical laboratory
Student learning outcomes: • Discuss blood draws and finger sticks completed on the
• Integrate software applications into business documents externship
• Proofread documents • Explain what dress and behavior is required in a medical
• Use functions and features of Outlook laboratory
• Link applications from one document to another • Fill out the forms required to complete the externship
• Use the Discussion Board in Blackboard • Update resume to include work experience gained during
the externship
PHLEB 225 Phlebotomy Principles 3 units
Students explore the legal and ethical aspects related to PHYSICS 270 Introduction to Physics 4 units
phlebotomy and learn about the duties and responsibilities Students explore a variety of topics in the field of physics:
of a phlebotomist. They examine various techniques used in mechanics, momentum, properties of matter, heat, sound,
venipuncture. They study the unique factors facing a phleboto- electricity, magnetism, and light. (CSU area B1)
mist including safety for the patient and technician and patient Prerequisite: MATH 121 Intermediate Algebra
education. Focus is on complications in obtaining blood in a Student learning outcomes:
variety of clinical situations. Students are introduced to their state’s • Convert measurements from English units to metric units
requirements for a position as a phlebotomist. and vice versa
Prerequisite: MED ASST 260 Medical Assisting Externship • Perform simple calculations based on constant speed of
Student learning outcomes: motion and gravity
• Define phlebotomy and identify health professionals who • Explain how sound waves travel through different media
perform phlebotomy procedures • Explain the cause of static electricity and its importance in
• Identify the importance of phlebotomy procedures and technical industries
health care settings where phlebotomy services are routinely • Describe the nature of magnetism and the magnetic effect
performed of electric currents
• List examples of positive and negative body language • Describe the characteristics of mechanical waves
• Define “informed consent”
• Explain how to avoid litigation as it relates to blood collection PROF DEV 226 Professional Career 3 units
Development
• Identify key elements of the Health Insurance Portability and Students focus on career strategies including resume writing,
Accountability Act (HIPAA) and OSHA guidelines
interviewing, and employment research. Students explore
• Use medical terminology pertinent to phlebotomy. career and industry opportunities, use job-search tools, and
prepare business documents such as reports and memos. This is a
PHLEB 226 Phlebotomy Principles Lab 1 unit required graduation preparation course taken by all associate
Students practice venipuncture and finger sticks on teaching aids degree students, preferably in the next-to-last quarter of their
and, after mastery, on each other. They use infection control and program of study.
Standard Precautions before, during, and after each procedure.
Prerequisite: Successful completion of four quarters of study in
Co-requisite: PHLEB 225 Phlebotomy Principles a Heald A.A.S. degree program
• Use infection control techniques and Standard Precautions • Demonstrate professionalism in business writing and
• Draw blood (venipuncture) to competency interpersonal communication, including in an interview
• Perform a finger stick to competency • Apply professional career skills to an effective job search
• Use appropriate medical terminology when performing • Compile career development documents including a resume,
venipuncture and finger sticks on patients cover letter, references list, and thank you letter
65
COURSE DESCRIPTIONS
PSYCH 220 Introduction to Psychology 4 units • Identify the four types of modulation/demodulation used in
Students learn theories and concepts of behavior, perception, data transmission on voice networks
and personality. Topics include biological, physiological, and • Explain how Internet bandwidth demands have led to the
cognitive processes, learning and motivation, emotion, lifes- development of new technologies such as digital subscriber
pan development, social behavior, and applied psychology. lines (DSL) and cable
(CSU area D9)
Prerequisite: ENGL 10 Essential Language Skills TELECOM 200 Telephony and Digital 3 units
Switching
Student learning outcomes: Students are introduced to basic voice telecommunications
• Apply an understanding of human behavior to relationships systems. Topics include switching, types of switches, call
with others processing, signaling systems, traffic engineering, PBXs, and
• Name the basic units of the nervous system and how peripheral equipment. Students set-up and perform basic
sensory input affects human behavior troubleshooting of PBX systems: punch down block wiring,
• Describe how heredity, conditioning, and environment programming phones, and voice mail.
affect development Prerequisite: TELECOM 100
• Identify the dynamics of group behavior Student learning outcomes:
• Describe how analog voice signals are converted into digital
SUCCESS 20 Student Success 0 units
format
This course introduces principles that lead to success in
• Identify equipment and methods used to switch, route,
college, at work, and in life. It includes time management, effective
and manage calls in a telephone exchange system
study habits, career and academic planning, and other beneficial
• Configure hardware and software telephone exchange
topics. Students will be actively involved in practicing techniques
systems to process and route inbound/outbound calls
that promote success.
• Describe various types of customer premise equipment
• Discuss the features and capabilities of the standard
• Apply college survival skills
Private Branch Exchange or PBX
• Schedule tasks using a preferred system
• Discuss the advantages and disadvantages of various
• Apply time management techniques telephone systems.
• Demonstrate effective active listening skills • Install, test, and troubleshoot a telephone system
• Demonstrate memory improvement techniques
• Use test-taking techniques WEB TECH 225 Web Page Development 3 Units
Students are introduced to the basics of Hypertext Markup
• Use available campus resources
Language (HTML) programming. They learn how to develop simple
• Set long and short term goals web pages, post and list their website with various search engines,
and edit HTML code using editing software. Students also analyze
TELECOM 100 Introduction to 3 units
performance and usability issues, as well as issues effecting cost
Telecommunications
such as server space and website traffic. They plan a website using
Students learn about the history of the telecommunications
a team development approach and project management skills.
field, emerging technologies, and career opportunities. Topics
include telecommunications concepts, terminology, communica- Student learning outcomes:
tions systems and the basic principles of data, voice, and video • Write error-free HTML code
transmission. • Develop an effective website using a variety of methods
Prerequisite: ELECTR 117 • Use web graphics effectively
Student learning outcomes: • Research information on web design using the Internet
• Describe the history of modern day telephone networks
and their regulation in the United States WEB TECH 725 Network and Internet 4 units
• Describe the “local loop” and the basic functions of the Fundamentals
public switched telephone network Students explore the Internet and its wide array of useful
• Identify the frequency range of the telephone local loop and resources including how to use key Internet technologies such as
describe how it is tuned web browsers, e-mail, newsgroups, File Transfer Protocol (FTP),
• Define analog and digital multiplexing and the digital signal Telnet, and search engines. Students use a variety of web-based
level system search engines to conduct advanced searches and learn the
basics of e-commerce and security issues. Additional topics
• Discuss the advantages and disadvantages of the different
types of telecommunications transmission media include network architecture and standards, networking proto-
cols, TCP/IP, Internet servers, server-side scripting and database
• Describe switching and signaling on the public switched
telephone network connectivity, and security.
66
COURSE DESCRIPTIONS
Student learning outcomes: WEB TECH 835 E-Commerce Strategies 4 units

• Differentiate between HTTP and FTP and between e-mail Students learn how to conduct business online and how to
and newsgroups manage the technological issues associated with constructing an
• Use a variety of search engines effectively e-commerce website. Students implement a genuine transaction-
• Discuss networking protocols such as TCP/IP enabled business-to-consumer website, examine strategies and
products available for building e-commerce sites, examine how
• Explain server-side scripting and how it differs from
client-side scripting such sites are managed, and explore how they can complement
an existing business infrastructure.
WEB TECH 735 Web Page Authoring 4 units Student learning outcomes:
Fundamentals • Discuss technological issues in constructing an e-commerce
Students create and author web pages in this course using a text website
editor and a graphical user interface (GUI) editor. Students learn • Research methods and products used to build an
how to use Cascading Style Sheets (CSS) and study the basics e-commerce site
of Extensible Hypertext Markup Language (XHTML), JavaScript, • Create a B-to-C website
Dynamic HTML (DHTML), and the Document Object Model (DOM).
After completing this course, students are able to create simple WEB TECH 845 E-Commerce Practices 4 units
web pages containing text, graphics, hyperlinks, tables, forms, Students create an e-commerce site, online catalogs, and
and frames. provide transaction security. Students get hands-on experience
Student learning outcomes: implementing the technology to engage cardholders, merchants,
• Create web pages using a text editor issuers, payment gateways, and other parties in electronic
• Create web pages using a GUI editor transactions. In addition, students learn about website
management and performance testing.
• Use Cascading Style Sheets (CSS)
• Explain the basics of XHTML, DHTML, the Document Object Student learning outcomes:
Model, and JavaScript • Explain the security requirements for online commerce
• Create an e-commerce site with an online catalog and
WEB TECH 746 Introduction to Active 4 units transaction security
Server Pages • Discuss website management and performance testing
Students learn about database-driven websites, specifically how
Active Server Pages (ASP) function. Students also explore how to WORKSHOP 10 Workshop (if required) 0 units
add functionality to a website utilizing design and web authoring Workshop is an instructor-guided laboratory providing
programs. additional practice, application, tutoring, and skill development in
Student learning outcomes: subject areas where additional instruction is needed. Workshops
• Explain how an Active Server Page (ASP) works and how it support student success in every program by assisting students in
differs from an HTML page meeting course and program requirements in accounting, math,
• Discuss the advantages and disadvantages of using ASPs English, computer applications, keyboarding, electronics, or any
• Discuss database-driven websites other topic requiring additional work.
WEB TECH 825 Web Design Methodology 4 units • Demonstrate increased skill or knowledge in designated
and Technology content area
Students create and manage websites with tools such as
Macromedia Dreamweaver and Flash, Microsoft® FrontPage,
DHTML, and various multimedia and CSS standards. Students
implement the latest strategies to develop third-generation
websites, evaluate design tools, discuss future technology
standards, and explore the incompatibility issues surround-
ing current browsers. Students study and apply theory, design,
and web construction, along with information architecture con-
cepts, web project management, scenario development, and web
performance evaluations.
• Explain the incompatibilities of different web browsers and
how to write code that will work on a majority of browsers
• Use Macromedia Dreamweaver and Flash
• Use Microsoft® FrontPage
• Discuss future technology standards
67
POLICIES AND PROCEDURES
This is an official document publishing the policies, procedures, and regula- Heald College offers a standard and an alternative schedule option. The alter-
tions of Heald College (The College). Each student is responsible for knowing native schedule option is designed for students to take a lower unit load each
and complying with the information contained in this publication, other cam- quarter while remaining enrolled full-time. The alternative schedule requires
pus information bulletins, and the online catalog. Copies of this document and additional terms of study to complete as compared to the standard schedule,
other printed bulletins are available online at Heald College’s website, www. while the number of units required for program completion remains the same
heald.edu or in the Academic Affairs Department on campus. as the standard schedule option.
The College reserves the right to change or modify its regulations, curricula, STUDENT FINANCING
courses, tuition, fees, or any aspect of its Academic Calendars, programs,
Heald College tuition is due in full at the beginning of each quarter.
policies, and procedures. The Policies and Procedures published in the cata-
Heald assists students in applying for government grants and student
log on the Heald web site (www.heald.edu) is the official Heald Publication and
loans. Interested students should see a financial aid advisor. In order
supersedes previously printed material.
to apply, students must complete the Free Application for Federal
ENROLLMENT Student Aid. Eligibility is determined using the Federal Needs Analysis
Admission to Heald College requires that applicants do the following: Methodology.
• Interview with an admissions advisor. Eligible students may apply for the following financial aid programs:
• Indicate that they are a high school graduate or possess a
Government Grants and Loans
GED or state certificate, or possess a certificate of completion of a
• Federal Pell Grants
home-study program recognized by the student’s home state, or
• Federal SEOG Grants
demonstrate Ability to Benefit (ATB) by achieving a passing score
• Academic Competitiveness Grant
on a U.S. Department of Education approved ATB examination, or
• State of California Grants
can produce a postsecondary academic transcript showing the suc-
• CA Chaffee Grants
cessful completion of a minimum of an associate degree program at
• Federal Stafford Student Loans (subsidized and unsubsidized)
another institution.
• Federal PLUS Loans
• Complete an enrollment agreement for admission.
• Alternative Student Loans
• Pass the entrance examination(s) required for the desired
• Federal Work-Study
program of study.
• Federal Work-Study for Community Service
The admissions advisor reviews the applicant’s qualifications and • Other Aid Opportunities
recommends admission to the campus director whose decision is considered
Grant and loan award amounts are determined on the basis of available funds,
final. Heald College reserves the right to deny admission to any person for any
student eligibility, and demonstrated need. Funds are disbursed on a quarterly
nondiscriminatory reason. Applicants are notified promptly of their acceptance
basis by crediting the student’s tuition account or by disbursement directly to
status.
the student. A student will receive written notification each time student loan
TUITION AND FEES funds are applied to his/her account and has 14 calendar days to decline the
There is a one-time, nonrefundable application fee of $40 ($250 for interna- funds in writing. If the student chooses not to accept a loan disbursement,
tional students). Certain Heald campuses charge a graduation fee. Please satisfactory arrangements for tuition payment must be made.
inquire at your campus. All first-year, first-time recipients of student loans may be required to attend
Tuition is charged for each quarter for most programs and is assessed based loan entrance advising prior to the first disbursement. The Financial Aid Award
on the number of units the student is registered for at the conclusion of the Letter informs students of their maximum loan eligibility. Heald College en-
Add/Drop Period of each Enrollment Period with the exception of the Medi- courages students to borrow the minimum amount necessary to cover the
cal Insurance Billing and Coding Program, which is assessed by program. direct cost of attendance which includes tuition, books, and fees.
Tuition and fees for subsequent quarters will be charged at the published rate The College operates a bookstore for the convenience of its students. Each
in effect at the beginning of each quarter. Arrangements to cover the cost of student is assigned a retail bookstore account to facilitate the purchase of
tuition, books, and fees must be completed prior to registration each quarter. books.
Cost of textbooks and program specific fees are charged separately and are At the time of graduation or early withdrawal, the student is responsible for
not included in the tuition cost. any outstanding tuition or book balances and any repayment of loan or grant
YOU ARE RESPONSIBLE FOR PAYMENT OF TUITION, FEES, AND OTHER funds determined by the federal return of funds calculation, as well as any
EXPENSES AS CHARGED BY HEALD COLLEGE. IF YOU GET A STUDENT student loan obligations. Upon leaving Heald College, loan borrowers are re-
LOAN, YOU ARE RESPONSIBLE FOR REPAYING THE LOAN PLUS ANY IN- quired to attend a loan exit counseling session in which loan obligations and
TEREST. requirements for repayment are discussed.
The College reserves the right to withhold certain services and eligibility from
students who owe a financial obligation to the institution but otherwise meet
68
the College’s graduation requirements. This can include, but is not limited ORIENTATION
to, withholding the student’s transcript, utilization of job placement services, A required Orientation for new students, usually held the week prior to the first
re-enrollment privileges at any Heald campus, or other reasonable measures. day of classes, provides an opportunity for students to familiarize themselves
Payment in full will reinstate the services and eligibility otherwise afforded to with the campus and Heald College guidelines and policies, and to meet with
Heald graduates. With acceptable satisfactory arrangements for repayment, faculty, staff, and other students.
the College also has the discretion to determine whether any or all of these
privileges can be prematurely reinstated in anticipation of full payment. CLASS SCHEDULES
Most courses at Heald College typically are scheduled Monday through Thurs-
Students must meet satisfactory academic progress requirements described
day. Day and evening sessions are available. Some campuses offer selected
in this document to remain eligible for federal and state financial assistance
courses on Friday and/or Saturday. For courses offered Monday through Thurs-
programs. For a student to receive financial aid at a second academic year lev-
day, Friday is an optional attendance day for students who want to work on
el, 36 units must be earned in a minimum of thirty-six weeks of the program.
coursework. However, there are certain Fridays when classes are required to
Other Aid Opportunities make up lost instructional time from Holidays, etc. See Academic Calendar for
If the above resources are not sufficient to meet the student’s full tuition and more information. Students requiring additional academic support may be re-
book costs, a number of alternative resources may be available. The financial quested to attend on Fridays as a condition of continued enrollment.
aid advisor can help a student explore these alternatives:
At Heald College, education is a full-time commitment. Day and evening stu-
• Scholarships
dents may be assigned to instructor-guided workshops in addition to sched-
• Private Loans
uled courses. Additional outside study is required for all courses.
• Alternative Loan Programs from various lenders
EXTERNSHIPS/CLINICALS
Federal Work-Study jobs are available on and off campus. Each Heald cam-
pus offers community service work-study job opportunities. If interested, a Externship/clinical classes are generally completed during the day but are not
student should talk to his/her financial aid advisor to determine eligibility. restricted to regular business hours and may require distant travel, different
shifts or weekend work. All Externships are unpaid.
Merit Scholarship Award Program
Heald College offers a Merit Scholarship Program for high school students in COURSE CREDIT POLICY
their senior year of high school. Scholarship awards vary and apply towards Heald College, with the exception of the campus in Portland, Oregon, accepts
tuition at Heald. In order to be eligible for a Heald College Merit Scholarship, a maximum of 50% of the units required for the completion of a selected pro-
the applicant must: gram in transfer units. The State of Oregon mandates that no more than 25%
1. Meet the admissions requirements of Heald College; of any degree program may be earned through challenge examinations which
2. Successfully complete the requirements for graduation from high are considered part of the total transfer units.
school; Heald students may have an opportunity to earn credit by demonstrat-
3. Submit an enrollment agreement; and ing proficiency in some courses in their major. Students wishing to pur-
4. Meet with a financial planning officer. sue these opportunities should contact the Academic Affairs Department.
Students who meet these eligibility requirements are encouraged to complete Students can attempt to demonstrate proficiency for course credit only once.
the Merit Scholarship Application process: Students who withdraw from a class after the last day of the Add/Drop period
– as published in the College catalog – are ineligible to challenge the class
1. Complete the Merit Scholarship Award Application and Essay and
from which they withdrew.
submit this information to the College;
2. Interview with the Scholarship Committee at the campus at which Credit is given for courses for which proof of successful completion of any of
the student intends to enroll; the following areas is submitted:
3. Using the form provided by the College, provide two letters of
• An Advanced Placement (AP) test score of three or higher.
recommendation from a teacher, high school counselor, employer, or
• High school courses taken in accordance with approved Heald part-
other adult professional;
nerships and alliances that have been completed with a “C” grade or
4. Provide a current high school transcript or grade report.
better.
Merit Scholarship recipients are selected by the Scholarship Committee on • An equivalent College Level Examination Program (CLEP) examina-
the basis of academic achievement, prior work experience, and evaluation of tion.
the written essay. • An equivalent course which has been completed with a “C” grade or
better at an institution with regional, national, or specialized accredi-
tation which is currently recognized by the Council for Higher Educa-
tion Accreditation (CHEA) and/or the U.S. Department of Education.
69
A student must provide official documentation of the above in order to receive

credit for a course. Not all Heald courses are eligible for alternative credit. A 90% – 100% = Superior
B 80% – 89% = Above Average
Heald College does not accept experiential learning for course credit.
C 70% – 79% = Average
CAMPUS DESIGNATED COURSES AND ELECTIVES D 60% – 69% = Below Average
In certain programs, each campus will schedule additional courses or elec- F 59% or below = Failing - Class performance and subject
tives as needed to complement the student’s program and help fulfill the total knowledge are below academic and job
required units of study for that program. An internship is a designated course acceptability; class must be repeated
option for some programs. CR = Credit

NC = No Credit
ACADEMIC SUPPORT SERVICES INC = Incomplete
The Learning Resource Center is an integral part of Heald’s academic support W = Withdrawal after the Add/Drop Period
services. The support system includes faculty-guided workshops, individual WF = Withdrawal with a failing grade after the
and group tutoring, informal study groups, open labs, and other academic published last to drop without a failing
assistance programs that help students achieve their goals. grade period
NS = Withdrawal during the Add/Drop Period
GRADING POLICIES, COURSE WORK, AND UNITS TR = Transfer Credit
Students must be enrolled for at least 12 units each quarter to be consid-
ered full time. Students enrolled for nine to eleven units are considered three-
quarter time; students enrolled for six to eight units are considered half time. If an enrolled student withdraws from a course after the end of the Add/Drop
Achievement may be measured by a variety of criteria, such as tests, practice Period, a grade of “W” is recorded. If a student withdraws from a course after
sets, textbook/workbook exercises, class participation, special team and indi- the published “Last Day to Withdraw without a Failing Grade,” a grade of “WF”
vidual projects, presentations, portfolios, and other assessments. Satisfactory is recorded.
completion of a course is based on achieving a grade of at least “D.” How- The units associated with a grade of “W” are not calculated in the Grade Point
ever, a minimum grade of “C” is required in the major courses of the student’s Average (GPA) in measuring “qualitative progress”; however, the WF grade
program or courses that are prerequisites for advanced courses. The major is included in the GPA calculation. The units associated with a “W” or “WF”
courses for each program are listed in the catalog, and prerequisites are noted grade are included as units attempted in measuring “quantitative progress.”
on the course description pages of the catalog. Quantitative progress is the ratio of the units attempted to units completed.
If a student attends class for the entire quarter and has not completed the Further information on measuring qualitative and quantitative progress, may
required assignments by the end of the quarter, an incomplete grade may be be found under Satisfactory Academic Progress in this catalog.
granted at the discretion of the instructor. The request for an incomplete must Students can view their grades online at any time using the Heald Student
be submitted in writing to the instructor prior to the scheduled final. Portal.
If granted, the student must arrange to complete all work – and a grade must
GRADE POINT AVERAGE
be awarded – no later than the end of the ensuing quarter. If the incomplete
The Cumulative Grade Point Average (CGPA) indicates the overall achieve-
course is a prerequisite for an advanced course in which the student is en-
ment of the student for all courses in which a letter grade was earned. It
rolled, the incomplete work must be completed and a grade awarded no later
is computed by dividing the sum of the grade points earned by the sum of
than the end of the first week of the current quarter in which the student is
graded units taken. For courses that are repeated, only the higher grade is
enrolled. If the incomplete grade remains by the end of the first week, the
used in computing the GPA. Grade points are earned as follows:
student must withdraw from the advanced course.
• A earns 4 points
The degree will not be awarded until course and non-course requirements are
• B earns 3 points
completed. If the requirements are not met the student must re-enroll in a cur-
• C earns 2 points
rently offered program and complete the requirements for the current program
• D earns 1 point
of study in order to be awarded a diploma or degree.
• F earns 0 points
Students who attend class during the Add/Drop Period and then withdraw • W earns 0 points
prior to the end of the Add/Drop Period will receive a grade of "NS" to desig- • WF earns 0 points
nate "No Show." The units associated with a grade of "NS" are not calculated
in GPA or included in measuring quantitative progress.
70
REPEATING COURSES Qualitative Standard
If a grade of “F,” “WF,” or “W” is received, the course must be repeated. If a Qualitative progress is based on a student’s Cumulative Grade Point Average
grade of “D” is received, the course must be repeated if it is noted as a major (CGPA) for all courses taken at Heald. For continued enrollment a student
course in the program of study or is a prerequisite for an advanced course. A must meet the minimum CGPA listed in the Academic Performance Stan-
course in which a student earned a “D” grade may be repeated to improve the dards Table. To maintain qualitative progress in the degree programs, a stu-
Grade Point Average (GPA) at the student’s option. Students who withdraw dent must have a CGPA of 1.5 at the completion of 32 units. Continued prog-
from a class after the last day to add a class, as published in the College cata- ress is based on a CGPA of 1.75 through the completion of 74 units. After the
log, are ineligible to challenge the class from which they withdrew. completion of 90 units, the student must maintain a CGPA of 2.0 to be making
satisfactory academic progress.
All repeated courses may delay the student’s graduation date and result in ad-
ditional tuition and other costs. The student is also responsible for purchasing To maintain qualitative progress in the diploma programs, a student must have
any new, updated, or additional textbooks or materials. All repeated courses a CGPA of 1.75 at the completion of 24 units. Continued progress is based on
are counted as units attempted in determining satisfactory quantitative prog- a CGPA of 2.0 at the completion of 36 units.
ress. A student is encouraged to agree to meeting with the instructor and/or To maintain qualitative progress in the certificate programs, a student must
a tutor on each Friday to assess current progress in the repeated course and have a CGPA of 1.75 at the completion of 12 units. Continued progress is
to receive additional academic support if needed. based on a CGPA of 2.0 at the completion of 24 units.
SATISFACTORY ACADEMIC PROGRESS Quantitative Standard

All students are required to make satisfactory academic progress towards Quantitative progress is based on the number of units attempted and the
completion of his or her program of study. number of units completed in the student’s program. Students must achieve
quantitative progress sufficient to graduate within 150% of the required units
Satisfactory Academic Progress (SAP) has two components, a qualitative
to complete their programs of study (e.g. student’s program requires 100
standard and a quantitative standard. The qualitative standard is based on
units; student must not exceed a total of 150 units attempted in completing
the minimum graduation requirement of a 2.0 Cumulative Grade Point Aver-
program). This means that to maintain satisfactory quantitative progress, a
age (CGPA). The quantitative standard requires progress sufficient to graduate
student must successfully complete at least two-thirds of all units attempted
within 150% of the program units. This policy applies to all students enrolled
in progressing toward his/her degree, diploma, or certificate objective. Units
in all programs.
attempted include all units for which the student has been enrolled at Heald
The Academic Performance Standards shown in the table below define the College, regardless of the grade earned.
minimum requirements for academic progress. Performance below any one of
After attempting 32 units but prior to attempting 48 units, the student enrolled
the Measurement Levels listed in the table will place the student on Warning or
in a degree program must have achieved quantitative progress of 40%. After
Probation. Students may continue to be eligible to receive financial aid during
attempting 48 units but prior to attempting 74 units, the student must have
warning and probationary quarters, but eligibility is restricted to 150% of the
achieved quantitative progress of 50%. After attempting 74 units but prior to
units attempted for their programs.
attempting 90 units, the student must have achieved quantitative progress of
ACADEMIC PERFORMANCE STANDARDS 60%. After attempting 90 units, the student must maintain quantitative prog-
ress of 66.67% to be making satisfactory academic progress.
Measurement Levels Qualitative Quantitative
Quantitative progress for diploma programs is based on attempting 24 units
Degree Programs and achieving 50% quantitative progress. After attempting 36 units the stu-
dent must maintain quantitative progress of 66.67%.
After attempting 32 units 1.5 40%
Quantitative progress for certificate programs is based on attempting 12 units
and achieving 50% quantitative progress. After attempting 24 units the stu-
After attempting 74 units 1.75 60% dent must maintain quantitative progress of 66.67%
After attempting 90 units 2.0 66.67%
The quantitative measurement of satisfactory academic progress will be re-
Diploma Programs evaluated if the student changes program of study, reenrolls in a new pro-
gram, or enrolls having transfer credits from another institution. Only units from
courses that apply to the new program will be used for calculation of units
After attempting 36 units 2.0 66.67% attempted and completed to measure the quantitative progress.
Certificate Programs
After attempting 24 units 2.0 66.67%
71
Warning, Probation, and Dismissal PROGRAM COMPLETION REQUIREMENTS

If satisfactory progress is not being achieved in either the Qualitative or Quan- To receive an associate degree, diploma, or certificate of completion, a stu-
titative Standard, the student will be placed on Warning. At the completion of dent must fulfill the following requirements:
the warning period, an academic review will determine if the student meets
the minimum academic progress standard. If progress is acceptable, the stu- 1. Complete the courses, keyboarding, and ten-key requirements
dent will be removed from Warning. If the student does not meet the minimum as outlined in the academic catalog under which the student
academic progress standard after the academic review, the student will be enrolled.
placed on Probation. 2. Complete unit and course requirements with a minimum 2.0 CGPA.
3. Complete within 150% of the program units.
While on Warning or Probation the student will commit to an Academic Im- 4. Achieve a minimum grade of “C” in the program’s major
provement Plan outlining quarterly expectations, and progress in meeting courses. Refer to the Programs and Course Descriptions in a
these expectations will be documented. If there is documented progress in separate section of this catalog for identification of major
meeting the Academic Improvement Plan, the student remains on Probation courses.
until the appropriate minimum standard for academic progress as listed in the 5. Complete at least 50% (except Portland which is 25%) of the units
table has been met. At that time the student will be removed from Probation. while attending Heald College.
If expectations as outlined in the Academic Improvement Plan are not being 6. Be in attendance at Heald College the last full quarter prior to
met, the student will be dismissed from the College. During Warning and Pro- completing the requirements for graduation.
bation periods, the student will remain eligible for Financial Aid and Satisfac-
tory Academic Progress is measured based on units attempted as shown in CAREER SERVICES
the Academic Performance Standards Table rather than quarters attended. The Career Services Department offers a variety of services to include as-
sisting actively enrolled students with pursuing part-time employment, intern-
Furthermore, if the student is dismissed for failing Academic Probation and
ships, and volunteer opportunities. Graduates/alumni with documented right
decides to re-enter in a future term, the student will not be eligible for Financial
to work in the United States receive services that include referrals to job open-
Aid until SAP is met.
ings, invitations to on-campus interviews as appropriate, invitations to career
Appeals fairs, career coaching, and access to resources regarding job-search proce-
Appeals of adverse satisfactory academic progress determinations may be dures, interview techniques and resume preparation.
requested if students have not reached 150% of the program units. Appeals
Graduates of diploma and degree programs with documented right to work in
must be submitted in writing to the Campus Director, and documentation
the United States, who have registered with the Career Services Department,
to support the mitigating circumstances which have prevented satisfactory
are eligible for lifetime employment assistance. Alumni who relocate outside
academic progress must be included. The decision of the Campus Director is
Heald’s geographic areas will receive career advising (other forms of employ-
final. If an appeal is approved, it will be granted for a specific period of time as
ment assistance may be limited).
documented by the Campus Director. An approval for an appeal for mitigating
circumstances does not eliminate or disregard accumulated grades, nor does Graduates of certification training programs or recipients of certificates of
it in any way modify the student’s permanent academic record. If an appeal is completion are not eligible for employment assistance services.
approved, the student will be eligible for financial aid even though the student
may fall below the minimum academic progress requirement. If an appeal is
GRADUATION CEREMONY REQUIREMENTS
granted, a copy of the appeal must be placed in the student’s Financial Aid Prior to participating in graduation ceremonies, graduates may be asked to
file. clear departmental requirements with career services, academic affairs, finan-
cial aid, the business office and/or other campus functional areas.
SPECIAL NOTICE TO VETERANS STANDARDS OF
PROGRESS (CFR SEC. 21.4253(D)(4)) ATTENDANCE STANDARDS
Absences should occur only in the event of illness or unforseen and unavoid-
Heald College works with the Veterans’ Administration to ensure the success
able situations or emergencies. Students should inform faculty and staff of
of students enrolled for veterans’ benefits under Title 38 U.S. Code. A veteran
such absences in advance if at all possible via e-mail and/or telephone. To
or eligible person who remains on probation for grade point deficiency below a
emphasize the importance of those behaviors, Heald College has an es-
2.0 CGPA beyond one quarter will have his/her veteran’s educational benefits
tablished Attendance Policy. Students are expected to attend all classes as
discontinued. There will be no further certification of benefits until the student’s
scheduled, to arrive on time, and to remain until the end of each class.
cumulative academic standing reflects improvement to a 2.0 CGPA.
Perfect Attendance
The conditions for re-admittance after dismissal for unsatisfactory academic
Students who achieve 100 percent attendance in all classes for the quar-
progress are also subject to the above standards of progress for veteran stu-
ter and are present for the full meeting for all classes are recognized at the
dents.
quarterly awards program for maintaining Perfect Attendance. Students who
continue this standard in all classes for the duration of their programs are rec-
ognized at their graduation ceremony for Perfect Attendance.
72
Monitoring Attendance Standards ment with the Academic Affairs Department and must meet this commitment
A record of attending at least 85 percent of the scheduled class meetings to continue for the quarter.
generally supports student success academically and in the work place. Stu-
A student who is absent 14 or more consecutive calendar days in a course will
dents are encouraged to monitor their attendance by using the following table
be withdrawn from the course. Students who are absent from all classes for
to maintain at least 85 percent attendance.
14 or more consecutive calendar days will be withdrawn from school. Fridays,
Guidelines to Maintain 85% Attendance – Maximum Number of Absences Saturdays, and Sundays are included in the consecutive absence count. Holi-
days and break days are excluded.
Number of
Quarter Schedule Modular Schedule
Class Meetings Tardies or Early Departures
10 week term 5 week term
per week
There may be occasions when students enter after a class has started or
1 2 1 may have reason to leave before the end of a class. Students are expected
2 3 2 to enter or leave class quietly, minimizing any disruption. Heald College has
established a maximum number of tardies and early departures for a course
3 4 2
as shown in the table.
4 6 3
Attendance advising will be required when students reach the maximum tar-
dies or early departures shown in the table. The student will not be admitted
Guidelines to Maintain 70% Attendance – Maximum Number of Absences
to class without first meeting with a representaive of the Academic Affairs
Number of Department and following the same steps as shown for absences.
Quarter Schedule Modular Schedule
Class Meetings
10 week term 5 week term Students will be withdrawn from any course when their tardies or early depar-
per week
tures exceed those in the table.
1 3 2
2 6 3 Number of Maximum Tardies or Early Departures

Class Meetings
3 9 4 Attendance Advising Limit for Continued
per week
Required Enrollment
4 12 6
1 2 3
2 4 6
Students who exceed the absence limits specified in the 85% attendance
guidelines listed above will not be admitted to class without following the 3 7 9
steps shown below.
4 10 12
1. The student will present documentation for his/her absence(s) as well
as a written attendance commitment for the duration of the quarter. Appeals
The Academic Affairs Department will review with the student the Appeals of adverse attendance determinations must be submitted in writing
reason for absence(s), the documentation, and the student’s com- to the Campus Director, and documentation must be included to support the
munication with the Academic Affairs Department when absent. mitigating circumstances which have prevented satisfactory attendance. If the
Note: All Heald students are expected to contact the Academic appeal process occurs during the quarter, students will receive permission
Affairs Department when absent and to communicate with their from a dean to continue attending classes while the appeal is pending. Incur-
instructors as well. ring additional absences is unacceptable. A timely appeal will be important
2. A consultation will be conducted with the instructor to determine if to a decision that serves the best interest of the student. The decision of the
continued enrollment is in the student’s best interest academically. Campus Director is final. If an appeal is approved, it will be granted for a spe-
3. The student may return to class with the approval of the Academic cific period of time as documented by the Campus Director.
Affairs Department and the instructor.
PROFESSIONAL APPEARANCE
Heald College has set 70 percent as the minimum attendance standard for a
At Heald College, student appearance standards have been established to
student to continue to be enrolled in a course. Using 70 percent as a guide-
be at or above those normally required in a professional business, industry,
line, students will be withdrawn from any course when their absences exceed
or healthcare workplace. The dress standard helps prepare a student for the
those in the 70% Attendance table.
workplace and fosters a professional appearance, which is a positive factor in
Withdrawal for Unsatisfactory Attendance job placement. The professional appearance policy is discussed in the enroll-
If attendance in all classes for the quarter falls below 70 percent, students ment process and is available in the campus Academic Affairs Department.
will be withdrawn from the College. If re-admitted, students will re-enter on Following medical or dental professional dress practices, healthcare students
attendance probation for one quarter. They will make an attendance commit- are required to wear appropriate medical or dental uniforms.
73
STUDENT CONDUCT AND DISCIPLINE STUDENT RECORDS AND PRIVACY RIGHTS

The standards of conduct for Heald students are patterned after those expect- The Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. § 1232g;
ed of professional employees in business, industry, and healthcare. Students 34 CFR Part 99) is a Federal law that protects the privacy of student education
are expected to observe Heald policies and to act in a manner that is a credit to records. The law applies to all schools that receive funds under an applicable
the College and to themselves. Students are expected to be cooperative and program of the U.S. Department of Education.
to show respect for Heald College officials who are acting in the performance
FERPA gives parents certain rights with respect to their children's education
of their duties. Misuse of property and behavior that is disruptive, violent, in-
records. These rights transfer to the student when he or she reaches the age
timidating, destructive, dishonest, or discourteous are examples of misconduct
of 18 or attends a school beyond the high school level. Students to whom the
that can subject a student to disciplinary action.
rights have transferred are "eligible students."
Heald maintains the right, at its sole discretion, to discipline a student in vio-
Parents or eligible students have the right to inspect and review the student's
lation of college standards or policies. Violations are subject to a two-step
education records maintained by the school. Schools are not required to pro-
process: first offense - written warning; second offense - dismissal, subject to
vide copies of records unless, for reasons such as great distance, it is im-
the campus director’s discretion. Some violations may warrant immediate dis-
possible for parents or eligible students to review the records. Schools may
missal. These include, but are not limited to: threatening the safety of others;
charge a fee for copies.
possessing alcohol, drugs, other foreign substances, or dangerous weapons
on campus; theft, misuse, or vandalism of the College or another’s property; Parents or eligible students have the right to request that a school correct re-
academic dishonesty; or harassment or intimidation of others. cords which they believe to be inaccurate or misleading. If the school decides
not to amend the record, the parent or eligible student then has the right to a
ACADEMIC FREEDOM STATEMENT formal hearing. After the hearing, if the school still decides not to amend the
The primary object of Heald College is to provide quality education to our record, the parent or eligible student has the right to place a statement with
students. Students are encouraged to explore, discuss, and participate in the record setting forth his or her view about the contested information.
thoughtful learning experiences that examine differing perspectives. All Heald
Generally, schools must have written permission from the parent or eligible
students are expected to be honest, responsible, and respectful of others and
student in order to release any information from a student's education record.
their opinions.
However, FERPA allows schools to disclose those records, without consent,
ACADEMIC INTEGRITY to the following parties or under the following conditions (34 CFR § 99.31):
True learning can take place only when students do their own work honestly, • School officials with legitimate educational interest;
without copying from other students or other sources. Heald College enforces
• Other schools to which a student is transferring;
the highest standards of academic integrity, both to preserve the value of the
education offered and to prepare students to become productive members • Specified officials for audit or evaluation purposes;
of the workforce and society. At Heald, it is considered a breach of academic
• Appropriate parties in connection with financial aid to a student;
honesty for students to employ any form of deception in the completion of
• Organizations conducting certain studies for or on behalf of the school;
academic work, including but not limited to:
• Accrediting organizations;
• copying work, ideas, or projects from any other person or media
• allowing another person to copy or borrow original work in any form • To comply with a judicial order or lawfully issued subpoena;
• allowing another person to copy answers on a quiz or test or to • Appropriate officials in cases of health and safety emergencies; and
communicate with another person during a quiz or a test
• State and local authorities, within a juvenile justice system, pursuant
• representing the work of another team member as one’s own
to specific State law.
• stopping or delaying another student in the completion of any work
• plagiarism in any form, including failing to give credit to the source Schools may disclose, without consent, "directory" information such as a
of thoughts, words, ideas, or work from any other person, printed student's name, address, telephone number, date and place of birth, honors
material, or website and awards, and dates of attendance. However, schools must tell parents and
When a violation of this policy occurs, disciplinary action will be taken. Subject eligible students about directory information and allow parents and eligible
to the severity of the violation or repeated/multiple occurences, academic dis- students a reasonable amount of time to request that the school not disclose
honesty may result in an “F” grade for an assignment, project, assessment, or directory information about them. Schools must notify parents and eligible
the course itself, or may result in dismissal from the College. All violations of students annually of their rights under FERPA. The actual means of notification
the Academic Integrity Policy are documented and made a permanent part of (special letter, inclusion in a PTA bulletin, student handbook, or newspaper
a student’s record. Further information is available from the Academic Affairs article) is left to the discretion of each school.
Department.
74
STUDENT RECORDS ness days. A Campus Security Report is published and distributed annually.
An official academic transcript for each student provides: The most current annual report is posted in the student lounge area of the
• a complete history of all attempted or completed courses taken at all campus. Occurrences of serious campus crime are posted on the student
Heald Colleges attended information board. If you are aware of or are the victim of a campus crime,
• grades earned for each course please notify the Campus Director immediately.
• percentage of attendance for each class

NONDISCRIMINATION AND EQUAL OPPORTUNITY
Students may review their academic records at any time with the POLICY
Academic Affairs Department.
Heald College is committed to nondiscrimination and equal opportunities in its
Financial records chronicle a student’s tuition charges, payment, refunds, and admissions, college policies, academic programs, activities, and employment
financial transactions. A student may review these records at any time with a regardless of race, color, national origin, ancestry, religion, creed, physical or
financial aid advisor. mental disability, medical condition, age, sex, marital status, sexual orienta-
tion, or any other basis protected by federal, state, or local law, ordinance,
INFORMATION TECHNOLOGY POLICY or regulation.
The use of any computer software or information technology equipment by
students shall be in compliance with all laws and Heald policies. The policy
HARASSMENT
is distributed to all students prior to their attending class. Students may not Heald College is committed to providing an educational environment that is
violate any intellectual property rights and may not compromise, tamper with, free of fear, intimidation, or hostility. In keeping with this commitment, Heald
or utilize the software or equipment for inappropriate or unauthorized pur- maintains a strict policy prohibiting unlawful harassment, including sexual ha-
poses. All such property belonging to Heald or under Heald’s control may be rassment and harassment because of race, color, national origin, ancestry, re-
inspected or monitored by Heald personnel at any time and for any purpose. ligion, creed, physical or mental disability, medical condition, age, sex, marital
When a violation of this policy occurs, disciplinary action may be taken. Heald status, sexual orientation, or any other basis protected by federal, state, or lo-
College’s complete information technology policy is distributed to all new stu- cal law, ordinance, or regulation. This policy prohibits harassment in any form,
dents at Orientation, and a copy may be obtained at any time by contacting including verbal, physical, and visual harassment and applies to all Heald Col-
the campus Academic Affairs Department. lege students, employees, and agents. Students are encouraged to report
incidences of harassment to campus administration.
EXTRACURRICULAR ACTIVITIES
The College supports extracurricular activities that are consistent with its mis-
STUDENTS WITH DISABILITIES
sion and appropriate to its business, technology, and healthcare programs. It is the student’s responsibility to make his/her disability known and to present
Students are encouraged to participate in activities that may enhance their certified documentation of the disability. A student who chooses to make his/
employability or workplace success. her disability known and seeks accommodation should contact the Academic
Affairs Department immediately upon recognizing the need for an accom-
SMOKING modation. An Academic Affairs Department Representative will discuss the
Heald College is a nonsmoking facility. Smoking is restricted to designated recommended accommodations with the student to determine a reasonable
areas outside the building. means for delivering a specific accommodation. Documentation of recom-
mended accommodations from a physician or other healthcare professional
DRUG AND ALCOHOL ABUSE
will be required prior to provision of the accommodation.
The use of illicit drugs and abuse of alcohol are dangerous to students, em-
ployees, and the general welfare of Heald College. There are local, state, and GRIEVANCE AND APPEAL PROCESS
federal sanctions for unlawful possession, use, or distribution of illicit drugs Heald College offers students a two-fold process to resolve concerns that
and abuse of alcohol. Such sanctions include fines and imprisonment. The have not been resolved through routine procedures - grievance and appeal.
College maintains a drug and alcohol-free environment and considers the
A student who has a grievance regarding a disability accommodation, harass-
dangers of drug and alcohol abuse a serious concern. A copy of the College’s
ment, discrimination, or school-related matter should contact the Academic
drug and alcohol abuse policy is distributed to students annually with the
Affairs Department. If the issue is not resolved through discussion, the student
Campus Security Report, and a copy may be obtained at any time by contact-
files a written complaint. The complaint should include the date, time, location,
ing the campus Academic Affairs Department.
and nature of the incident, names of individuals involved, and the names of
SAFE WORKPLACE AND CAMPUS POLICIES any witnesses.
Heald College strives to provide a safe work and campus environment and A Representative of the Academic Affairs Department will make an appro-
encourages personal health and safety for all students and employees. Each priate, thorough, and objective investigation, shall render a decision within a
campus maintains a Daily Crime Log that is available in either the Academic reasonable time, and communicate the decision to all relevant parties. The
Affairs Department or Business Office of the campus. The preceding 60 days decision can be appealed to the Campus Director who will return a decision
of reporting are available immediately for inspection within normal business on the appeal within 10 school days.
hours. Upon request, prior information will be made available within two busi-
75
If a student’s appeal is denied by the Campus Director, he/she may request an and, however expressed, is effective if it states that a student no longer wishes
appeal hearing by writing to the Chief Academic Officer or Corporate Director to be bound by the Enrollment Agreement.
of Academic Affairs of the College. The Chief Academic Officer or the Corpo-
Heald College reserves the right to withdraw a student if, at any time, the stu-
rate Director of Academic Affairs will first determine if sufficient grounds for
dent fails to meet Heald College policies as outlined in the Academic Catalog
further appeal appear to exist and, if so, will convene an Appeal Board within
as published by Heald College. The refund computation will be based on
15 business days of the request. The student will be asked to participate in
the date the school determines the student to be withdrawn (“Date of Deter-
an appeal hearing, either in person or by telephone. Members of the faculty
mination” or “DOD”) and will vary depending on the type of withdrawal. For
or academic affairs staff of the College also may be requested to participate.
example, if a student begins the official withdrawal process or provides official
A decision will be rendered within 15 business days after the hearing. The
notification to the College of his or her intent to withdraw, the DOD will be the
student submitting the request for appeal will be notified in writing by the
date the student began the official withdrawal process, or the date of the no-
Chief Academic Officer or the Corporate Director of Academic Affairs that the
tification, whichever is later. If a student does not begin the official withdrawal
request will move forward to the Appeal Board or that sufficient grounds do
process or provide notification of his or her intent to withdraw, the DOD will
not exist for further appeal. The decision of an Appeal Board will be consid-
be the date that Heald College becomes aware that the student ceased at-
ered representative of the College’s decision toward supporting or denying
tendance. Upon a student’s withdrawal, Heald College performs a calculation
the student’s appeal.
to determine unearned tuition and return of corresponding funds.
TRANSFERABILITY OF HEALD COLLEGE CREDIT A reasonable administrative fee not to exceed $100 or 5% of the total in-
Heald makes no representation or guarantee that credits that you earn at stitutional charges, whichever is less, will be excluded from the institutional
Heald will be transferable to any other college or university. Acceptance of charges used to calculate the pro-rata refund. The institution may retain the
credits is determined entirely by the receiving institution, at their complete dis- entire contract price for the period of enrollment–including tuition, fees, books,
cretion, and should not be assumed. If your educational plans rely on another and other charges–if the student terminates their enrollment after completing
college or university’s acceptance of Heald credits, you should check with that more than 60% of the period of enrollment. Heald College credits tuition and
institution prior to enrollment. fee charges based on the table on the following page:
INTERCAMPUS TRANSFER POLICY RE-ENTRY POLICY

Transfer from one Heald College campus to another is subject to a review and A student who was enrolled in a Heald College program within the previous
approval process. Before a transfer is approved, the student interviews with 18 months and withdrew prior to completion of requirements may apply for
staff in Admissions, Academic Affairs, Financial Aid, and the Business Office re-entry by contacting the campus Academic Affairs Department. Re-entry
of the transferring and receiving schools. They review areas that include, but students are subject to the programs, policies, procedures, tuition, and fees
are not limited to: conduct, attendance, academic progress, financial status, outlined in the catalog in effect at the time of re-entry. The Academic Affairs
and impact upon the student’s financial aid eligibility. Both campus directors Department evaluates the student’s Heald transcript of courses previously
must agree to the transfer, and their decision is considered final. A student’s completed, or for which previous alternative credit was awarded, to deter-
official transcript will include a complete history of all attempted or completed mine whether the content satisfies current course/program requirements. Af-
courses taken at all Heald Colleges attended and percentage of attendance ter meeting with a Representative of the Academic Affairs Department and
for each class in which the student was enrolled. completing a re-entry application, the student must meet with the business
office representative to clear any prior financial obligation to the institution.
BRUSH-UP PRIVILEGES
After financial obligations have been cleared, the re-entering student meets
Brush-up privileges are offered to degree and diploma graduates who wish
with a financial aid advisor. Heald College reserves the right to deny re-entry
to refresh the skills they learned at Heald College. The privilege applies only
to any person for any nondiscriminatory reason.
to those courses successfully completed in the student’s original program,
provided space is available and such courses are currently offered. Due to REFUND OF STUDENT FINANCIAL AID
continuing changes in the technology field, brush-up privileges do not include Heald College is certified by the U.S. Department of Education as an eligible
training in software upgrades or networking technology courses. Neither in- participant in the Federal Student Financial Aid (SFA) programs established
ternship nor externship experiences are eligible for brush up. under the Higher Education Act of 1965 (HEA), as amended.
WITHDRAWAL FROM SCHOOL When a student withdraws, the institution must complete two calculations.
A student may withdraw from Heald College at any time for any reason. A First, the institution must determine how much federal grant and loan as-
withdrawal is considered to have occurred on the earlier of a) the date the stu- sistance the student has earned under the Federal Return of Title IV Funds
dent officially notifies the school of his or her intent to withdraw, or b) the point Policy, if the student is a Title IV recipient. Then, the institution must determine
at which the student fails to meet the published academic policies outlined in how much of the tuition and fees it is eligible to retain using the institutional
the College catalog (“Date of Determination”). Notice of withdrawal may be refund policy.
given by mail, hand delivery or telegram. The notice of withdrawal, if sent by
mail, is effective when deposited in the mail, properly addressed with postage
prepaid. The written notice of withdrawal need not take any particular form
76
was eligible at the time of withdrawal) to determine the amount of aid earned
Heald
Student is by the student and the amount of aid, if any, is due back to the fund source
A student who College is
entitled to a (i.e. Pell Grant or Stafford Loan). In some cases the student may be eligible
withdraws... eligible
refund of... for a post-withdrawal disbursement of aid. The financial aid office will com-
to retain...
municate with the student to determine the appropriate disbursement criteria.
During the Add/Drop Period 0% 100% In other cases the return of Federal and/or state aid and refund calculation of
tuition may create a balance of tuition due. This balance will be due and pay-
After the Add/Drop Period able by the student.
and through and including 5% 95%
10% of the Enrollment Period
REFUNDS
After 10% and through Any monies due back to Title IV funds, state grants or the student will be
and including 20% of the 15% 85% refunded within 45 days of the date of withdrawal. Heald College must return
Enrollment Period
Title IV funds to the programs from which the student received aid during the
After 20% and through enrollment period, in the following order, up to the net amount disbursed from
and including 30% of the 25% 75% each source:
Enrollment Period 1. Unsubsidized Federal Stafford loans
2. Subsidized Federal Stafford loans
After 30% and through
and including 40% of the 35% 65% 3. Federal Perkins loans
Enrollment Period 4. Federal PLUS loans
5. Federal Pell Grants for which a return of funds is required
and including 50% of the 45% 55% 6. Federal Academic Competitiveness Grant
Enrollment Period 7. Federal Supplemental Educational Opportunity Grants (FSEOG)
8. Other Federal programs governed under Title IV regulations
and including 60% of the 55% 45% RE-ADMIT POLICY
Enrollment Period
A student who was enrolled previously in a Heald College program, who has
After 60% of the Enrollment been out of school longer than 18 months and who withdrew prior to comple-
100% 0%
Period
tion of requirements, may apply for re-enrollment by contacting the campus
admissions department. Re-admitted students are subject to the programs,
If the student or parent (in the case of a PLUS loan) is eligible for additional policies, procedures, tuition, and fees outlined in the catalog in effect at the
funds at the time of withdrawal, the student may receive additional student time of re-enrollment. Re-admitted students may be asked to sit for the
financial aid (SFA) funds. If the student received more SFA funds than he or current entrance examination for course placement purposes. After meeting
she earned under the Federal Return of Title IV Funds Policy, the institution, with an admissions advisor and completing the Enrollment Agreement for
and in some cases the student, is required to return the unearned funds to the re-admission, the student meets with a Representative of the Academic Affairs
Federal program(s) or lender, as applicable. Department for a Heald transcript evaluation of courses completed to deter-
Any unpaid balance of tuition and fees that remains after calculating the in- mine whether course content satisfies current course/program requirements.
stitutional refund policy and applying the amount of SFA funds earned based Before a re-admit will be approved, the student must meet with a financial aid
on the Federal Return of Title IV Funds Policy must be paid by the student to advisor and business office representative to clear any prior financial obliga-
the institution. tion to the institution. The re-admitted student must meet with a financial aid
advisor to complete the enrollment process. Heald College reserves the right
FEDERAL RETURN OF TITLE IV FUNDS to deny re-enrollment to any person for any nondiscriminatory reason.
Heald College will perform a pro-rata refund calculation unless the student
GRADE FORGIVENESS POLICY
has cancelled his/her enrollment or withdrawn and received a full refund under
the provisions above. Under a pro-rata refund calculation, the institution is If a student is applying for re-enrollment and five or more years have elapsed
entitled to retain only the percentage of Federal Aid proportional to the period since the student last attended classes at Heald College, the student may
of enrollment completed by the student. The period of enrollment completed petition the Academic Affairs Department in writing to have all former grades
by the student is calculated by dividing the total number of days in the period removed from the cumulative grade point average (CGPA). If granted, all for-
of enrollment into the number of days completed in that period (as of the with- mer grades remain on the student’s official transcript but are not calculated in
drawal date). The percentage of days attended is rounded up to the nearest the CGPA. A student may petition for this grade forgiveness only once.
0.1% and multiplied by the institutional charges for the period of enrollment.
The percentage of days attended indicates the percentage of aid earned by

the student and therefore the school. This percentage is calculated against
the Title IV aid that was disbursed or could have been disbursed (if the student
77
ACADEMIC CALENDAR
{QUARTER SCHEDULE}
JANUARY QUARTER 2007 2008 2009

Orientation January 23, 2007 January 17, 2008 January 15, 2009
Martin Luther King – Holiday January 15, 2007 January 21, 2008 January 19, 2009
First Day of Instruction January 24, 2007 January 22, 2008 January 20, 2009
Friday Class Schedule** NOT REQUIRED January 25, 2008 January 23, 2009
Last Day to Add/Drop a Class January 30, 2007 January 25, 2008 January 23, 2009
President’s Day – Holiday February 19, 2007 February 18, 2008 February 16, 2009
Friday Class Schedule** NOT REQUIRED February 22, 2008 February 20, 2009
Last Day to Drop Class without Failing Grade February 27, 2007 February 22, 2008 February 20, 2009
Final Exams April 4–5, 2007 March 26-27, 2008 March 25-26, 2009
Last Day of Instruction April 5, 2007 March 27, 2008 March 26, 2009
APRIL QUARTER
Orientation April 17, 2007 April 17, 2008 April 16, 2009
First Day of Instruction April 18, 2007 April 21, 2008 April 20, 2009
Last Day to Add/Drop a Class April 24, 2007 April 25, 2008 April 24, 2009
Last Day to Drop Class without Failing Grade May 22, 2007 May 23, 2008 May 22, 2009
Memorial Day – Holiday May 28, 2007 May 26, 2008 May 25, 2009
No Classes May 29-31, 2007 May 27–29, 2008 May 26-28, 2009
Kamehameha Day* June 11, 2007 June 11, 2008 June 11, 2009
Friday Class Schedule * ** June 15, 2007 June 13, 2008* June 12, 2009*
Final Exams July 2–3, 2007 July 2–3, 2008 July 1–2, 2009
Last Day of Instruction July 3, 2007 July 3, 2008 July 2, 2009
JULY QUARTER
Orientation July 19, 2007 July 24, 2008 July 23, 2009
First Day of Instruction July 23, 2007 July 28, 2008 July 27, 2009
Last Day to Add/Drop a Class July 27, 2007 August 1, 2008 July 31, 2009
Statehood Day* August 17, 2007* August 15, 2008* August 21, 2009*
Last Day to Drop Class Without a Failing Grade August 24, 2007 August 29, 2008 August 28, 2009
Labor Day – Holiday September 3, 2007 September 1, 2008 September 7, 2009
Friday Class Schedule** September 7, 2007 September 5, 2008 September 11, 2009
Final Exams September 26-27, 2007 October 1-2, 2008 September 30 - October 1, 2009
Last Day of Instruction September 27, 2007 October 2, 2008 October 1, 2009
OCTOBER QUARTER
Orientation October 11, 2007 October 9, 2008 October 8, 2009
First Day of Instruction October 15, 2007 October 13, 2008 October 12, 2009
Last Day to Add/Drop a Class October 19, 2007 October 17, 2008 October 16, 2009
Veterans Day – Holiday November 12, 2007 November 11, 2008 November 11, 2009
Friday Class Schedule** November 16, 2007 November 14, 2008 November 13, 2009
Last Day to Drop a Class Without a Failing Grade November 16, 2007 November 14, 2008 November 13, 2009
Thanksgiving – Holiday November 22–23, 2007 November 27–28, 2008 November 26–27, 2009
Friday Class Schedule** November 30, 2007 December 5, 2008 December 4, 2009
Final Exams December 19-20, 2007 December 17-18, 2008 December 16-17, 2009
Last Day of Instruction December 20, 2007 December 18, 2008 December 17, 2009
* Honolulu Campus Only
** Friday class schedule is a required class day to make up instructional time lost to holidays.
78
ACADEMIC CALENDAR
{FOR STUDENTS STARTING MID-QUARTER ONLY}
JANUARY MID QUARTER CLASS START 2007 2008 2009

Orientation February 21 , 2008 February 19, 2009
First Day of Class February 25, 2008 February 23, 2009
Last Day to Add/Drop a Class February 26, 2008 February 24, 2009
Last Day to Drop Class without Failing Grade NOT March 12, 2008 March 11, 2009
Final Exams OFFERED March 26–27, 2008 March 25-26, 2009
Last Day of Instruction March 27, 2008 March 26, 2009
APRIL MID QUARTER CLASS START

Orientation May 29, 2007 June 2, 2008 June 1, 2009
First Day of Class May 30, 2007 June 3, 2008 June 2, 2009
Last Day to Add/Drop a Class May 31, 2007 June 4, 2008 June 3, 2009
Friday Class Schedule NOT REQUIRED June 6, 2008 June 5. 2009
Friday Class Schedule* ** June 15, 2007 June 13, 2008 June 12, 2009
Last Day to Drop Class without a Failing Grade June 13, 2007 June 18, 2008 June 17, 2009
Final Exam July 2-3, 2007 July 2–3, 2008 July 1-2, 2009
JULY MID QUARTER CLASS START

Orientation August 23, 2007 August 28, 2008 August 27, 2009
First Day of Class August 27, 2007 September 2, 2008 August 31, 2009
Last Day to Add/Drop a Class August 28, 2007 September 3, 2008 September 1, 2009
Last Day to Drop Class without Failing Grade September 12, 2007 September 17, 2008 September 16, 2009
Final Exams September 26-27, 2007 October 1-2, 2008 September 30 – October 1, 2009
OCTOBER MID QUARTER CLASS START

Orientation November 15, 2007 November 13, 2008 November 12, 2009
First Day of Class November 19, 2007 November 17, 2008 November 16, 2009
Last Day to Add/Drop a Class November 20, 2007 November 18, 2008 November 17, 2009
Thanksgiving Holiday November 22-23, 2007 November 27-28, 2008 November 26-27, 2009
Friday Class Schedule** Novenber 30, 2007 December 5, 2008 December 4, 2009
Last Day to Drop Class without Failing Grade December 5, 2007 December 3, 2008 December 2, 2009
Final Exam December 19-20, 2007 December 17-18, 2008 December 16-17, 2009

79
ACADEMIC CALENDAR
{MEDICAL INSURANCE BILLING AND CODING DIPLOMA PROGRAM ONLY}
JANUARY QUARTER – MODULE I 2007 2008 2009

Orientation January 17, 2008 January 15, 2009
Martin Luther King – Holiday January 21, 2008 January 19, 2009
First Day of Instruction January 22, 2008 January 20, 2009
Last Day to Add/Drop a Class January 23, 2008 January 21, 2009
Friday Class Scheduled** NOT January 25, 2008 January 23, 2009
Last Day to Drop Class without Failing Grade February 6, 2008 February 4, 2009
OFFERED
President’s Day – Holiday February 18, 2008 February 16, 2009
Friday Class Schedule** February 22, 2008 February 20, 2009
Final Exams February 21–22, 2008 February 19-20, 2009
JANUARY QUARTER – MODULE II

Orientation February 21 , 2008 February 19, 2009
First Day of Class February 25, 2008 February 23, 2009
Last Day to Add/Drop a Class February 26, 2008 February 24, 2009
Last Day to Drop Class without Failing Grade NOT March 12, 2008 March 11, 2009
Final Exams OFFERED March 26–27, 2008 March 25-26, 2009
Last Day of Instruction March 27, 2008 March 26, 2009
APRIL QUARTER MODULE I

Orientation April 17, 2007 April 17, 2008 April 16, 2009
First Day of Class April 18, 2007 April 21, 2008 April 20, 2009
Last Day to Add/Drop a Class April 19, 2007 April 22, 2008 April 21, 2009
Last Day to Drop Class without Failing Grade May 2, 2007 May 7, 2008 May 6, 2009
Final Exams May 23-24,2007 May 21–22, 2008 May 20–21, 2009
Memorial Day - Holiday May 28, 2007 May 26, 2008 May 25. 2009
No Classes May 29, 2007 May 27–29, 2008 May 26–28, 2009
APRIL QUARTER MODULE II

Orientation May 29, 2007 June 2, 2008 June 1, 2009
First Day of Class May 30, 2007 June 3, 2008 June 2, 2009
Last Day to Add/Drop a Class May 31, 2007 June 4, 2008 June 3, 2009
Friday Class Schedule Not Required June 6, 2008 June 5, 2009
Friday Class Schedule* ** June 15, 2007 June 13, 2008 June 12, 2009
Last Day to Drop Class without Failing Grade June 20, 2007 June 18, 2008 June 17, 2009
Final Exam July 2-3, 2007 July 2–3, 2008 July 1-2, 2009
80
ACADEMIC CALENDAR
{MEDICAL INSURANCE BILLING AND CODING DIPLOMA PROGRAM ONLY CON’T}
JULY QUARTER MODULE I

Orientation July 19, 2007 July 24, 2008 July 23, 2009
First Day of Class July 23, 2007 July 28, 2008 July 27, 2009
Last Day to Add/Drop a Class July 24, 2007 July 29, 2008 July 28, 2009
Last Day to Drop Class Without a Failing Grade August 8, 2007 August 13, 2008 August 12, 2009
Statehood Day* August 17, 2007 August 15, 2008 August 21, 2009
Final Exams August 22-23, 2007 August 27–28, 2008 August 26-27, 2009
JULY QUARTER MODULE II

Orientation August 23, 2007 August 28, 2008 August 27, 2009
First Day of Class August 27, 2007 September 2, 2008 August 31, 2009
Last Day to Add/Drop a Class August 28, 2007 September 3, 2008 September 1, 2009
Last Day to Drop Class without Failing Grade September 12, 2007 September 17, 2008 September 16, 2009
Final Exams September 26-27, 2007 October 1-2, 2008 September 30–October 1, 2009
OCTOBER QUARTER MODULE I

Orientation October 11, 2007 October 9, 2008 October 8, 2009
First Day of Class October 15, 2007 October 13, 2008 October 12, 2009
Last Day to Add/Drop a Class October 16, 2007 October 14, 2008 October 13, 2009
Last Day to Drop a Class Without a Failing Grade October 31, 2007 October 29, 2008 October 28, 2009
Veteran Day - Holiday November 12, 2007 November 11, 2008 November 11, 2009
Friday Class Scheduled** November 16, 2007 November 14, 2008 November 13, 2009
Final Exam November 15-16, 2007 November 13-14, 2008 November 12-13, 2009
OCTOBER QUARTER MODULE II

Orientation November 15, 2007 November 13, 2008 November 12, 2009
First Day of Class November 19, 2007 November 17, 2008 November 16, 2009
Last Day to Add/Drop a Class November 20, 2007 November 18, 2008 November 17, 2009
Thanksgiving Holiday November 22-23, 2007 November 27-28, 2008 November 26-27, 2009
Friday Class Scheduled** November 30, 2007 December 5, 2008 December 4, 2009
Last Day to Drop Class without Failing Grade December 5, 2007 December 3, 2008 December 2, 2009
Final Exam December 19-20, 2007 December 17-18, 2008 December 16-17, 2009

81

Heald Catalog July 2007

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HEALD COLLEGE

Nolan A. Miura, M.B.A. Shirley Llafet, B.A.

Guy Bell, B.A. Carolyn Kovalski, M.B.A.

Eeva Deshon, B.S., CPA Barbara Gordon, B.A.

John Keim, M.B.A. Evelyn Schemmel, B.S.

Michelle Kwait, B.A., SPHR Jason Ferguson, M.B.A.

Stan D. Phillips, B.A. Ada Gerard, M.S.

Eric Rajasalu, M. Ed. Guy Adams, M.A.

John Richmond, M.B.A. Shelley Donati, M.B.A.

James Sparkman, M.B.A. Daniel Waterman, M.A.

Shelia Swanson John Luotto, M.B.A.

Robert Nodolf, Ed. D.

Kathleen A. Gillam, Vice Chair

Through an inter-regional accreditation agreement, the Northwest

Commission on Accreditation of Allied Health Education Programs

The Medical Assisting Diploma program is not accredited by CAAHEP at

location. CSU East Bay

Golden Gate University

Hawaii Pacific University

Notre Dame de Namur

Portland State University

San Jose State University

Sonoma State University

Warner Pacific College

Wayland Baptist University

Acceptance standards vary by

Heald College offers a variety of educational options.

THE ASSOCIATE OF ARTS DEGREE

EXPLANATION OF COURSE NUMBERING SYSTEM

INTERNSHIPS AND EXTERNSHIPS

GENERAL EDUCATION REQUIREMENTS (A.A.S.)

Computational Skills Computational Skills Computational Skills

Social Science Social Science Social Science

Natural Science Natural Science Natural Science

GENERAL EDUCATION STUDENT LEARNING OUTCOMES

• Identify factors that affect prices, • Business Administration

Major Courses 15 units

Business Courses 3 units

General Education Courses 6 units

Total Required for Degree Varies+

Heald Certificate of Completion • Use accounting software and

Associate in Applied Certificate of • Apply job costing and process

Business Courses 6 units

Total Required for Degree/Certificate 24 units 36 units

CTEC Registered Tax Preparer

General Education Courses 8 units 20 units

Campus Designated Courses* 6 units 12 units

WITH AN EMPHASIS IN ACCOUNTING • Complete the accounting cycle,

Business Courses 36 units 49 units • Use appropriate accounting termi-

Campus Designated Courses* 3 units 3 units

Campus Designated Course** 3 units

Total Required for Degree 98 units

WITH AN EMPHASIS IN CRIMINAL JUSTICE • Use appropriate terminology to

Business Courses 45 units 55 units • Identify types and elements of

General Education Courses 12 units 20 units

Campus Designated Courses* 6 units

General Education Courses 12 units 20 units

Campus Designated Course* 3 units

WITH AN EMPHASIS IN LEGAL ASSISTING • Apply knowledge of legal

General Education Courses 20 units

Total Required for Degree 99 units

• Keyboard at a basic level General Education Courses 8 units 20 units

Campus Designated Courses* 6 units 15 units

WITH AN EMPHASIS IN SOFTWARE TECHNOLOGIES • Identify, troubleshoot, and resolve