EMC SP Replacement

Statement of Work (SOW)
CX 300,500 SP replacement Platform group
Statement Of Work (SOW) Document

Clariion Storage Processor (SP) Replacement
Tier IV Platform
Rev Date Author Description Approved By Date
1.0 14-07-2004 Nitzan Dolev Initial Document Yoram Harush
The Customer Representative(s) reviewing this SOW is requested to indicate their approval of the
schedule and work to be done, as specified in this document, by signing below. Signature on this
page does not imply approval of work performance or approval of acceptance testing.
Customer Approval Signatures
_____________________________ Date:_____________ _____________________________ Date:_____________
Customer Signature (1) Customer Signature (2)
_____________________________ _____________________________
Customer Printed Name (1) Customer Printed Name (2)
Comverse Signature on Behalf of Customer – only after requesting approval from Customer
(Verbal approval obtained – requires Engineer working on project and manager approval)
Received from (Customer Rep. Name) ______________________________________ on (Date) ____________________
Reason: ___________________________________________________________________________________________
_____________________________ Date:_____________ _____________________________ Date:_____________
Comverse Engineer/Team Leader Signature Comverse Team Leader/Assist. Dir. Signature
_____________________________ _____________________________
Comverse Engineer/Team Leader Printed Name Customer Team Leader/Assist. Dir. Printed Name
COMVERSE PROPRIETARY INFORMATION

Page 1 of 19
Distribution List:
Customer Support Director:
Customer Support Manager:
Customer Support Engineer:
Project Manager Director:
Project Manager:
Product Manager:
Product Engineer
Customer Representatives
This material is proprietary of Comverse, Inc. Any unauthorized reproduction, use or disclosure of this material, or any part
thereof, is strictly prohibited. This material is meant solely for the use by Comverse employees and authorized Comverse
customers.

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Table of Contents
Purpose And Scopes ..................................................................................................................................4
1 Method......................................................................................................................................................4
1.1 Material required for replacement.....................................................................................................4
1.2 Acronyms and Glossary Acronyms and Glossary.............................................................................4
1.3 SOW - Time table/Completion Checklist..........................................................................................5
1.4 PHASE 0 - Prerequisites Check........................................................................................................5
1.5 PHASE 1 – System Sanity Tests.......................................................................................................5
1.6 PHASE 2 – Replace SP Unit ............................................................................................................6
2 Responsibility.........................................................................................................................................16
3 Reporting Requirements.........................................................................................................................16
4 Follow-up Requirements.........................................................................................................................16
Appendix A - Collect the environment configuration information ...........................................17
................................................................................................................................................................17
Appendix B - Handling Clariion FRUs....................................................................................................18

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Purpose And Scopes

The purpose of this document is to define a procedure for SP replacement in Clariion 300 or 500 storage systems
1 Method
This procedure is formatted according to the specifications in the procedure entitled “Procedures Format and
Configuration Control”, version 2.7.
1.1 Material required for replacement

To complete this replacement the following items will be required:
Clariion CX 300 SP
Or
Clariion CX 500 SP
1.2 Acronyms and Glossary Acronyms and Glossary

HA High Availability
HW Hardware
OS Operating System
NDU None disruptive update
DAE Disk Array Enclosure
DPE Disk Processor Enclosure
LCC Link Control Card
SPS Standby Power Supply
SP Storage Processor
SPA SP side A
SPB SP side B
FC Fiber channel
PS Power Supply
JBOD Just Bunch of Disks
FRU Field Replacement Unit
HCD HW Component Description

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1.3 SOW - Time table/Completion Checklist
Estimated Starting Down Actual Actual

Item Item Description Duration date Time Duration Completion
Date
1.3 Phase 0 – Prerequisites check
1.3.1 SOW approval by customer N/A Before N/A
visit
1.4 Phase 1 – System Sanity Tests
1.4.1 Pre-installation Preparation and Sanity Tests N/A N/A 0
1.4.1.1 Sanity Tests 10min M1 0
1.5 Phase 2 – Replace SP Unit
1.5.1 Remove CX300 | CX500 SP unit 15 min M1 0
1.5.2 Install CX300 | CX500 SP unit 20 min M1 0
1.5.3 Verify and restore LUN ownership 15 min M1 0
1.5.5 Verify server’s functionality 5 min M1 0
Total 60 min 0 min
1.4 PHASE 0 - Prerequisites Check

NOTE: If in this phase any of the documents referenced in this section is missing,
the installation might be prolonged or even reprogrammed.
1.4.1 SOW Approval by Customer
 Schedule Responsible
 Relevant
Documents
Down
Time
Actual Completion
Date
Actual
Duration
Before visit Customer This SOW Not
Applicable
• Before going to the site and begin the installation, the present document, that is the Statement of Work
document, must be approved and signed by Customer.
1.5 PHASE 1 – System Sanity Tests

 Relevant
Documents
Down
Time
Actual Completion
Date
Actual
Duration
M1 Comverse Integration This SOW 0 min
Engineer
1.5.1 Sanity Tests

Verify that all processes are running on netra.

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1) Login to the NETRA440 as root/comverse , check cluster status and verify that the cluster is up and
running and services are online.
For Veritas cluster use : hastatus –sum
For Sun cluster use : scstat
2) Check the IAP for any alarms and the system logs for any error messages.
3) Follow Appendix A and collect the system loggers .
4) Observe the Navisphere window , verify no faults or errors are view on the screen
System status should be as following :
1.6 PHASE 2 – Replace SP Unit

 Relevant
Documents
Down
Time
Actual Completion
Date
Actual
Duration
M1 Comverse Integration This SOW xx min
Engineer
Caution – Wear an antistatic wrist strap and use an ESD-protected mat when handling
components. When servicing or removing system unit components, an ESD
Strap should be attached to the wrist, then to one of the connection points provided on
the system, and then the power connectors should be removed from the system unit.
Following this caution equalizes all electrical potentials with the system unit.
Read and follow Appendix B - Handling Clariion FRU’s
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1.6.1 Remove a CX300 / CX500 SP unit
1. NOTE: Handle a storage processor gently and use an ESD wristband. Do not remove a faulty storage
processor until you have a replacement module available.
A CX-Series disk enclosure must have at least one SP installed while it is powered up. Do not remove
both SPs while the disk enclosure is powered up.
2.
Disable and zero write cache as follows:
Warning : if this conversion procedure is executed with write cache assigned .

It will fail and possibly cause data loss .
a. Disable write cache and Zero the memory assigned to write cache :
From the management unit , open the Navisphere application , choose Storage Systems [CX300] .
Right click the system and choose the Properties
Clear the marked in red check boxes .

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Click the OK button , located on the bottom of the screen

Remark – you many need to use the left scrolling window in order to reach that point .

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Conform the disable action by clicking the Yes button .
Accept the warning : by pressing the Yes button .
Wait for success message and then press OK button .
choose Storage Systems [CX300] , Right click the system and choose the Properties again
click the Memory tab , write down the number of the Read and Write Cache size (Marked in red)
Change the values inside the boxes to “0” value and click the OK button . conform the change .
Wait for success message .
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Check array cache status
using the command :

NaviCLI.exe -h [Sp name or Sp IP] getcache
Desired output should be :

SP Write Cache State Disabled
SPA Write Cache State Disabled
SPB Write Cache State Disabled
SPA Write Cache Size = 0
SPB Write Cache Size = 0
Wait until cache status has changed from “disabling” to “disabled”
Confirm that caches are DISABLED and ZEROED by using Navisphere CLI to check cache status.
Use the CLI command: navicli –h <hostname> getcache
Ensure that all caching statuses from the CLI state are DISABLED and that all cache sizes are 0MB
before continuing.
Use the Navisphere GUI or enter the following CLI command to verify if cache is disabled:
navicli –h <hostname> getcache
Trouble shooting :
In case cache status hadn’t been changed to disable using the Navisphere use the following CLI
commands to force the clariion switching to that state .
(*) Execute the following commands from the navicli home directory .
Navicli –h [hostname] setcache –wc 0 –wsza 0

Navicli –h [hostname] setcache –wc 0 –wszb 0
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Verify the cache status had been changed to disable .
3. Mark or label each cable to ensure that you correctly connect the replacement storage processor. Do
not disconnect cables yet.
4. Turn the latch counterclockwise to release the module.
5. Use the handles to disengage the storage processor module from its slot.
6. Remove the cables attached to the SP. Gently release the connectors as you remove the optical,
copper, LAN, and SPS cables from the SP.
7. Fully remove the SP from the enclosure
At this stage the Navisphere window will show the following status :

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8. Place the storage processor on a static-free surface.
WARNING: Danger of explosion if the lithium battery on the storage processor board is incorrectly
replaced. Replace only with the same or equivalent type recommended by the equipment
manufacturer. Discard used batteries according to local ordinance and manufacturer's instructions.
1.6.2 Install a CX300 / CX500 SP unit
1. Remove the new SP from its static-free packaging.
NOTE: Check the back of the new SP for plastic connector covers. Failure to remove these covers
will bend pins if the SP is forcefully seated. This will require the SPE or DPE chassis to be replaced.
2. Align the storage processor module with the guides on the side of the enclosure. Gently slide the SP
into the enclosure but do not engage it to the midplane yet.
3. Reinstall all cables (including backend) to the new SP except the front-end optical or ISCSI cables.
4. Fully insert the SP into the midplane connector.
5. Turn the latches on either side of the SP module to the secure position.

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NOTE: The storage processor latches hold the module in an established position. They do not pull or
otherwise help to seat the SP.
The SP power light will turn on.
CAUTION: Depending on the system’s state and configuration, it may take several minutes to boot
and integrate the new SP. Monitor the process patiently and pay particular attention to the SP fault
LED codes.
The SP will go through its normal power up sequence of POST tests through OS boot. When the SP
has fully booted, the boot LED will extinguish from a 4hz blink rate.
6. Connect the front-end FC optical/ISCSI cables to the new SP.
7. Remove and store the ESD wristband.
8. Re-enable caches and set to prior settings (cache size as been observed at paragraph 1.6.1.2) by
executing the following command from the navicli directory :
Navicli –h <hostname> setcache –wc 1 –wsza [cache size]

Navicli –h <hostname> setcache –wc 1 –wszb [cache size]
Confirm those settings by entering the following command:
navicli –h <hostname> getcache
Or using the Navisphere by check each SP cache properties
Write cache value - ENABLE

Write cache size - The value that been written at paragraph 1.6.1.2

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9. Using Navisphere, confirm that all LUNs are again under the control of their default SP owner.
If not, wait a few minutes and check again.
Tools -> Trespass lun status
The Trespassed Luns window should be empty . In case the window is not empty as in the example
above perform the following actions to trespass the luns back to their owner SP .
1. write down device ID

2. open the tab of storage groups -> luns > Right click on the relevant Device ID -> Trespass
3. confirm the trespass by clicking the Yes button
4. check the trespassed lun window again
5. If the above didn’t fixed the problem move the next paragraph 1.6.3
1.6.1 Verify and restore LUN ownership
1. PowerPath should automatically trespass LUNs to the owning SP when the replaced SP is again
available for use.
Verify that all LUNs are under correct SP ownership by clicking on Tools → Trespassed LUN Status
from the main menu in Navisphere Manager. If any LUNs which are accessible by attached servers
are still trespassed, they will be in this table.
2. If there are still LUNs in the trespassed state (not under control of the default SP owner) after 15
minutes, have the customer issue the following command from the server running PowerPath with
trespassed LUNs:
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powermt restore
3. View all available LUNs by entering the following PowerPath command:
powermt display dev=all class=clariion
add report
4. If LUNs from some attached server remain in the trespassed state while other do not, this must be
addressed separately from this procedure. It is unlikely that the SP is faulty if it is currently
controlling some LUNs.
1.6.2 Verify server Functionality
Follow the procedure in 1.5 section and verify the functionality of the CMD

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2 Responsibility
Comverse:
• Job documents preparation, support and integration phases: Systems Engineer.
• Job implementation assurance: Customer Support Manager.
• Coordination and customer contacts: Project Manager.
Customer:
• Assurance of the availability of the auxiliary resources (phone lines, fax, test equipment, etc.) during the
installation.
• Review and approval of SOW.
3 Reporting Requirements
• After each phase there should be a meeting with the customer and a document should be signed confirming
phase implementation.
• Any outstanding problem should be documented:
• Help Desk Tickets
4 Follow-up Requirements
• Comverse takes any corrective actions needed on all outstanding problems.
• Comverse/Customer continues to monitor system performance.

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Appendix A - Collect the environment configuration information

4. Collect and archive the customer site’s environment configuration information as described below.
It is recommended that you should have the generated report handy for reference upon request. The
contained information is useful for audits, hardware/software configuration reference, and
troubleshooting.
5. Collect the CLARiiON information:
a. If necessary, create a new directory folder on your service laptop that will be used
to hold the generated configuration reports.
b. At a DOS command prompt, go to the directory containing the navicli files by

entering:
cd Program Files\EMC\Navisphere CLI
c. At the prompt, enter:
navicli -h sp_IP_address getall >folder_path_and_filename.txt
For example:
navicli -h 10.11.22.333 getall > c:\log.txt
This command will generate a current configuration report of the CLARiiON and all
attached hosts and send the report with the specified file name to the directory.
d. Repeat the CLI command for each SP in the configuration.

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Appendix B - Handling Clariion FRUs
1. Handling FRUs
This section describes the precautions that you must take and the general procedures you must follow
when removing, installing, and storing FRUs.
2. Power Issues and FRUs:
• The Clariion is designed to always be powered up continually. Disks, storage

processors, and power/cooling modules are hot repairable (you can replace faulty units
while the system is running). Front bezels should be attached and each compartment
should contain a FRU or filler panel to ensure EMI compliance and proper air flow over
the FRUs.
• While the Clariion is powered up, you can service or replace any FRU, although
removing an active SP will affect operating system access to the disks it controls. You
should not remove a faulty FRU until you have a replacement available.
• Since you can replace or add any FRU without sliding the enclosure out of the
cabinet, you do not have to use cabinet anti-tip devices when you upgrade or service a
Clariion.
• If you need to power down a Clariion, first stop I/O to the storage processors. For
systems using ac power, shut off power to each SPS and then, if necessary, power/cooling
module B. For systems with dc power, turn off power using the ON/OFF toggle switch
on dc power/cooling modules. You do not need to shut down main power lines to the
disk enclosure unless you need to power down all the cabinet/rack contents connected to
that line.
CAUTION: Never shut off or disconnect an SPS-connected power/cooling module to shut down a
Clariion. Bypassing the SPS in that manner prevents the system from saving write cache data to the
vault drives and results in data loss. You lose access to data and the storage processor event log
displays an error message similar to the following:
Enclosure 0 Disk 5 0x90a (Can’t Assign – Cache Dirty) 0 0xafb40

0x14362c.
3. Avoiding Electrostatic Discharge (ESD) Damage:
When you replace or install FRUs, you can inadvertently damage the sensitive electronic circuits in
the equipment by simply touching them. Electrostatic charge that has accumulated on your body
discharges through the circuits. If the air in the work area is very dry, running a humidifier in the work
area will help decrease the risk of ESD damage. You must follow the procedures below to prevent
damage to the equipment.
Read and understand the following instructions:
• Provide enough room to work on the equipment. Clear the work site of any unnecessary
materials or materials that naturally build up electrostatic charge, such as foam
packaging, foam cups, cellophane wrappers, and similar items.
• Do not remove replacement or upgrade FRUs from their antistatic packaging until you
are ready to install them.
• Gather together the ESD kit and all other materials you will need before you service an
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enclosure. Once servicing begins, you should avoid moving away from the work site;
otherwise, you may build up an electrostatic charge.
• An ESD wristband is supplied with your disk enclosure. To use it, attach the clip of the
ESD wristband (strap) to any bare (unpainted) metal on the disk enclosure; then put the
wristband around your wrist with the metal button against your skin.
• Use the ESD kit when handling any FRU. If an emergency arises and the ESD kit is not
available, follow the procedures in the Emergency Procedures (Without an ESD Kit)
section that follows next.
4. Emergency Procedures (Without an ESD Kit):
In an emergency when an ESD kit is not available, use the following procedures to reduce the
possibility of an electrostatic discharge by ensuring that your body and the subassembly are at the
same electrostatic potential.
These procedures are not a substitute for the use of an ESD kit. Follow them only in the event of an
emergency.
• Before touching any FRU, touch a bare (unpainted) metal surface of the cabinet or
enclosure.
• Before removing any FRU from its antistatic bag, place one hand firmly on a bare metal
surface of the enclosure, and at the same time, pick up the FRU while it is still sealed in
the antistatic bag. Once you have done this, do not move around the room or touch other
furnishings, personnel, or surfaces until you have installed the FRU.
• When you remove a FRU from the antistatic bag, avoid touching any electronic
components and circuits on it.
• If you must move around the room or touch other surfaces before installing a FRU, first
place the FRU back in the antistatic bag. When you are ready again to install the FRU,
repeat these steps.
5. Precautions when Removing, Installing, Handling, or Storing FRUs:
• Do not remove a faulty FRU until you have a replacement available.

• Handle a FRU only when using an ESD wristband.
• Handle FRUs gently. A sudden jar, drop, or vibration can permanently damage a FRU
and may not be immediately evident. Never place a FRU on a hard surface such as an
unpadded cart, floor, or desktop, or stacked on top of another FRU.
• Never use excessive force to remove or install a FRU.
• Store a FRU in the antistatic bag and specially designed shipping container in which you
received it. Use that container if you need to return the FRU for repair.
• Place the cables where no one can step on them or roll equipment over them.

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Statement of Work (SOW)

CX 300,500 SP replacement Platform group

Statement Of Work (SOW) Document

COMVERSE PROPRIETARY INFORMATION

COMVERSE PROPRIETARY INFORMATION

COMVERSE PROPRIETARY INFORMATION

Purpose And Scopes

1.1 Material required for replacement

1.2 Acronyms and Glossary Acronyms and Glossary

COMVERSE PROPRIETARY INFORMATION

1.3 SOW - Time table/Completion Checklist

Estimated Starting Down Actual Actual

1.4 PHASE 0 - Prerequisites Check

1.4.1 SOW Approval by Customer

1.5 PHASE 1 – System Sanity Tests

1.5.1 Sanity Tests

COMVERSE PROPRIETARY INFORMATION

System status should be as following :

1.6 PHASE 2 – Replace SP Unit

1.6.1 Remove a CX300 / CX500 SP unit

Warning : if this conversion procedure is executed with write cache assigned .

Clear the marked in red check boxes .

COMVERSE PROPRIETARY INFORMATION

Click the OK button , located on the bottom of the screen

COMVERSE PROPRIETARY INFORMATION

Conform the disable action by clicking the Yes button .

Accept the warning : by pressing the Yes button .

Wait for success message and then press OK button .

Check array cache status

using the command :

Desired output should be :

Navicli –h [hostname] setcache –wc 0 –wsza 0

Verify the cache status had been changed to disable .

4. Turn the latch counterclockwise to release the module.

7. Fully remove the SP from the enclosure

COMVERSE PROPRIETARY INFORMATION

8. Place the storage processor on a static-free surface.

1.6.2 Install a CX300 / CX500 SP unit

1. Remove the new SP from its static-free packaging.

4. Fully insert the SP into the midplane connector.

COMVERSE PROPRIETARY INFORMATION

The SP power light will turn on.

6. Connect the front-end FC optical/ISCSI cables to the new SP.

7. Remove and store the ESD wristband.

Navicli –h <hostname> setcache –wc 1 –wsza [cache size]

Confirm those settings by entering the following command:

navicli –h <hostname> getcache

Or using the Navisphere by check each SP cache properties

Write cache value - ENABLE

COMVERSE PROPRIETARY INFORMATION

Tools -> Trespass lun status

1. write down device ID

1.6.1 Verify and restore LUN ownership

3. View all available LUNs by entering the following PowerPath command:

powermt display dev=all class=clariion

1.6.2 Verify server Functionality

COMVERSE PROPRIETARY INFORMATION

COMVERSE PROPRIETARY INFORMATION

Appendix A - Collect the environment configuration information

5. Collect the CLARiiON information:

b. At a DOS command prompt, go to the directory containing the navicli files by

cd Program Files\EMC\Navisphere CLI