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CONTENTS
Install the Game......................................................................................... 2

Launch the Game....................................................................................... 4

Select a Server.......................................................................................... 4

Create and Customize a Character......................................................... 4

Archetypes.................................................................................................. 6

User Interface............................................................................................ 8

Your First Mission................................................................................... 10

Leveling Up and Training....................................................................... 11

Playing with Others................................................................................ 11

Getting Help.............................................................................................. 15

Follow Us!................................................................................................. 15

Credits....................................................................................................... 16

Limited Warranty................................................................................................20
Photosensitive Seizures
Seizure Warning—Please Read Prior to Playing

A very small percentage of individuals may experience seizures when exposed to certain light patterns, flashing
lights, or flashing images. Children and teenagers are more susceptible to seizure than adults, but even those
with no history of seizure or epilepsy could experience them while playing or watching video games.

Symptoms of seizures include: lightheadedness, altered vision, jerking or shaking of the extremities, loss of
awareness, confusion, twitching, or full convulsions. Convulsions can lead to other injuries by causing an indi-
vidual to fall off of a chair and/or strike objects nearby.

If you or anyone in your family has an epileptic condition or history of seizures, consult your physician prior to
playing this game—you could have an undiagnosed condition. If you experience any of the aforementioned
symptoms of a seizure while playing, STOP PLAYING AND CONSULT YOUR DOCTOR IMMEDIATELY. Parents
should ensure their children are not experiencing symptoms.

In order to reduce the risk of photosensitive epileptic seizures, you should play NC Interactive games in a well-lit
room while you are alert and awake. Avoid poorly lit rooms and playing when fatigued.

1
INSTALL THE GAME
PC System Requirements

Minimum PC Requirements
•  Windows® XP/Vista/7
•  Intel® Pentium™ III 1 GHz or AMD Athlon™ 1 GHz processor
•  512MB RAM
•  NVIDIA® GeForce™ 2 Series, ATI Radeon™ 8500, or Intel i865G series video card
•  16-bit sound card
•  5GB of free HD space
•  Broadband Internet
•  Keyboard and mouse

Recommended PC Requirements
•  Windows XP/Vista/7
•  Intel Pentium 4 2.0 GHz or AMD Athlon XP 2000+ processor
•  2GB RAM or more
•  NVIDIA GeForce FX 5600 Series (or higher) or ATI Radeon 9600 (or higher)
•  16-bit sound card
•  5GB of free HD space
•  Broadband Internet
•  Keyboard and mouse

Recommended PC Requirements for Ultra Mode

•  4GB RAM or more
•  NVIDIA GeForce 8 Series (or higher) or ATI Radeon HD 2000 series (or higher)

PC Installation
1. Insert City of Heroes Going Rogue™: Complete Collection into your DVD-ROM drive.
2. Click Install Game. The default installation directory is c:\Program Files\City of
Heroes.
If the installer does not automatically launch, double-click the My Computer icon
on your desktop, and double-click the icon representing the location of your City of
Heroes Going Rogue: Complete Collection disk. The location will be your computer’s
DVD drive icon. Double-click on Setup.exe to begin the installation.

2
Mac® System Requirements

Recommended Macintosh® Requirements

•  Mac OS X 10.6.3 Snow Leopard (or higher)
•  Intel Core 2 Duo Processor (or higher)
•  1GB RAM or more
•  NVIDIA 7300 GT (or higher) or ATI X1600 (or higher)
•  5GB of free HD space
•  Broadband Internet
•  Keyboard and mouse

Recommended Macintosh Requirements for Ultra Mode

•  3GB RAM or more
•  NVIDIA GeForce 8800 Series (or higher) or ATI Radeon HD 3870 (or higher)

Macintosh Installation
1. Insert City of Heroes Going Rogue: Complete Collection into your DVD-ROM drive.
2. Drag the City of Heroes Going Rogue: Complete Collection icon onto the
Applications icon (or into your computer’s Application folder).

Account Registration (PC or Mac)

1. Go to https://secure.ncsoft.com, and log in to your NCsoft® Master Account, or
click Create Account and follow the on-screen instructions to create a new NCsoft
Master Account.
2. Once logged in, click Use Serial Code, and enter the serial code provided on the
Quick Reference Card.
3. Follow the remaining on-screen instructions to create your City of Heroes Going
Rogue: Complete Collection game account.

3
Launch the Game
To enter City of Heroes®, click on the game icon on your desktop or Start menu.
(Macintosh users, click on the game icon alias on the desktop, on the game icon on
the dock, or the game icon in your Applications folder.) Each time you enter the game,
it checks for and automatically loads any needed updates.

When the game loads, the game will prompt you for your City of Heroes game account
name and password. After logging in, you will be able to select a server on which to
play.

Select a Server
After the game loads, it prompts you to select a server on which to play. Check the
colored bubbles next to the server name. If a server has too many people playing on it
already, the color of the bubbles will be red, and you will be entered into a queue.

Create and Customize a Character

Once you select a server, you can choose a character you’ve already created and
begin play, or you can choose to create a new Praetorian, Hero, or Villain. If you have
never played City of Heroes or City of Villains® before, your first character will be
a Praetorian.

To create a new character, you move back and forth between seven screens of options
in which you customize your character to make it distinctive. You can move between
the screens independently. Your selections are saved from screen to screen. Use the
Back and Next buttons at the bottom of the screens or click on the screen labels at
the top to move between the screens. If you need to quit City of Heroes or shut down
your computer, you can use the Save or Load buttons to save or load your character
and costume in progress. (The saved file is kept on your computer, not the server.)

Archetype and Origin:

Choose an Archetype and
an Origin. Which Arche-
types you can pick from
depend on whether you
are making a Praetorian,
Hero, or Villain. Praeto-
rians have the broadest
selection. The Arche-
type section on page 6
describes all the starting
Archetypes for your reference. (They are
also described in tooltips in the game.) You
can pick from five Origins: Science, Mutation, Magic, Technology, or Natural.
4
Primary Power Set and First Primary Power: Pick your character’s primary power
set and the first power in that power set. The power sets you can pick from depend on
your Archetype. The powers you can select from depend on what power set you
have picked.

Secondary Power Set and First Secondary Power: Pick your character’s secondary
power set and its first power. The power sets you can pick from depend on your
Archetype. The power you can select from depends on what power set you have
picked.

Body: Pick your character’s body type (female, male, or huge) and adjust the general
build of your character.

Costume: Customize the parts of the body and your character’s costume. You can select
among costume sets or particular pieces, customize parts of the body, and select colors
(skin and costume color) or patterns.

Power Effects: Customize your character’s powers’ effects by changing their colors.

Register Your Character: Name your character.

(The Check Name button lets you see if the
name you’d like to use is available.) You can
describe your character, its history, and give
your character a battle cry.

Finalizing Your Character: To finalize your

character, press the Enter Paragon City™
(Hero), Enter the Rogue Isles™ (Villain), or
Enter Praetoria (Praetorian) button at the
bottom right of the register screen.

5
Archetypes
When you make a new character, that character starts as a Praetorian, a Hero, or a
Villain. If you have never made a character in City of Heroes or City of Villains before,
your first character will be a Praetorian.

Hit Primary Secondary Inherent

Archetype Points Damage Powers
Powers
Power Character Type

Blaster Low High Ranged

Support
Defiance Praetorian, Hero
Brute High High Melee
Defense
Fury Praetorian, Villain
Controller Low Low Control
Buff
Containment Praetorian, Hero
Corruptor Low High Ranged
Buff
Scourge Praetorian, Villain
Defender Low Medium Buff
Ranged
Vigilance Praetorian, Hero
Dominator Low High Control
Assault
Domination Praetorian, Villain
Mastermind Low Medium Summon
Buff
Supremacy Praetorian, Villain
Scrapper Medium High Melee
Defense
Critical Hit Praetorian, Hero
Stalker Low High Melee Defense Assassination Praetorian, Villain
Tanker High Medium Defense
Melee
Gauntlet Praetorian, Hero

Blaster (H): Blasters are offensive juggernauts. They can deal a ton of damage from
a distance, but can’t stand toe to toe with most opponents for long. A Blaster’s best
defense is a great offense.

Brute (V): Brutes live to fight and revel in hand-to-hand combat while having an
impressive ability to take pain. Protracted battles make them mad, and the madder
they get, the more damaging their attacks become. Brutes lack ranged attacks, which
leave them vulnerable to hit-and-run tactics and distance attacks when they don’t
have allies to cover them.

Controller (H): Controllers depend upon their teammates for protection. Controllers
have few offensive attacks and possess few Hit Points. Controllers are the masters at
locking down and controlling opponents. They can freeze enemies in place, put them
to sleep, or make them run away. Few can escape their will.

Corruptor (V): Corruptors twist the forces of the universe to strike down foes with
blasts of fire, entomb them in ice, infect them with radiation, or curse them with pure
darkness. Corruptors can also use some of their twisted power to protect allies from
harm, heal them, or increase the damage allies deal. Corruptors’ defenses aren’t
strong, though.

6
Defender (H): Defenders help allies and attack enemies from a distance. Their primary
focus is to heal and protect the team. Defenders can attack at quite a range but are
not built for hand-to-hand combat.

Dominator (V): Dominators wield a devastating combination of control and assault

powers, but they lack defenses and work best with teammates who can provide them
protection. Dominators can freeze foes in place, render them unconscious, or cause
them to flee in terror. Dominators can also smite their foes with a selection of single-
target melee and ranged attacks.

Mastermind (V): Masterminds excel at using others to do their dirty work. Whether
they build killer robots, command deadly ninjas, order hardened soldiers, or summon
the undead to do their bidding, they have an army of minions at their beck and call.
Masterminds can use powers to enhance their Henchmen or weaken their foes, but
their own defenses are low.

Scrapper (H): Scrappers are

fierce melee combatants. They
are not as resilient as Tankers
or Brutes, however, and might
find themselves in trouble if they
heedlessly wade into combat.
Scrappers’ aptitude for melee is
countered by a lack of long-
distance attacks.

Stalker (V): Precision and skill-

ful stealth are the focuses of
Stalkers. They do their best work
when attacking from ambush, and they can even hide in plain sight to escape foes.
Deadly attacks and good defenses make Stalkers dangerous combatants and assas-
sins, but they can be overwhelmed if they are not careful.

Tanker (H): Tankers can absorb vast amounts of damage and hold their own in a
fistfight, but they lack any long-range punch. Each time Tankers attack, they enrage
their targets and those around, enticing them to attack back. Each punch provokes a
Tanker’s enemies and allows the Tanker to do what Tankers do best.

Epic Archetypes: You unlock four epic Archetypes in which to create new characters
after one of your characters reaches Level 20. Though we don’t discuss their capabili-
ties in this guide, the epic Archetypes are the Peacebringer, Warshade, Arachnos
Soldier, and Arachnos Widow. The Peacebringer and Warshade are unlocked after
you have leveled an Archetype noted with an “(H)” above, and the Arachnos Soldier
and Arachnos Widow after you have leveled one noted with a “(V).”

7
USER INTERFACE

1
4
2

3 5

1. Navigation Window
Displays a compass. Click on Map (zone map),
Contact (contact list), Mission (current mis-
sions), Clues (current clues), or Badge (badge
list) below the compass to open those windows.

2. Target Window
Displays a targeted enemy’s name or function, level,
current Hit Point and Endurance bars, as well as its
affiliation and rank. If your character targets an ally,
the target window displays the ally’s level, current Hit
Point and Endurance bars, Super Group affiliation (if
any), Origin, and Archetype. Click Actions to toggle a
list of actions your character can take with the target.

3. Chat Window
Click on Team (team list), Friends (friends list), Super (Super Group roster), or Email to
open those windows. Tab lets you specify chat filters to customize your chat windows.
1, 2, 3, or 4 let you set up a customized chat channel window.

8
Text Windows and Chat Line:
Messages appear in one of the two
upper text windows. Type messages
or slash commands in the chat line
at the bottom. After typing, hit Enter/
Return to send the message or
activate the command.

L, B, T, S, R, F, C, A Channel Buttons:
Select between Local, Broadcast
(yell), Team, Super Group, Request
(trade), Friends, Coalition, and the
current active channel.
Quick Chat Button: Displays an organized list of emotes.

4. Stat Bars
Click on Chat, Tray (power tray), Target, or
Nav (navigation) above the stat bars to open
those windows. Menu opens the main game
menu.
The three bars are the Hit Point bar (green,
top), the Endurance bar (blue, middle), and
the Experience bar (purple, bottom). Each full Experience bar is one-tenth of a level.
The ten oval bubbles around the circle to the right of the Experience bar track the
tenths of a level already accrued toward the next.

5. Power Tray
Click on Powers, Inspirations, Enhancements, Salvage, or Recipes to open windows
that let you manage those items. The + lets you add configurable separate power
trays. (Right-click on a tray to configure it.)
Drag power icons from the powers window to your power tray and arrange them in
the 10 numbered circles. You have nine power trays that you can toggle between. You
can also separate your power trays into two or more visible trays.

9
YOUR FIRST MISSION
The best way to master the game is to play it, but to start you off quickly, the game offers
a fast-paced tutorial. Praetorians begin play in Praetoria, Heroes in Paragon City, and
Villains in the Rogue Isles.

First Character: If this is your first character in the game, get ready to throw down
in the “Precinct Five” Praetorian tutorial immediately after you finish customizing
your character.

Veteran Player: If you have already created a Hero or Villain character before, you
have the option of playing through the respective tutorial for your Hero (“Outbreak”
tutorial) or Villain (“Breakout” tutorial). After you create your first Praetorian, you will
go directly to the Praetorian tutorial. After that if you create additional Praetorian
characters, playing that tutorial is optional.

Playing the Tutorial: The tutorial familiarizes you with movement, interacting with
contacts, clues, navigating using the compass and the mini map, healing and reviving
after defeat, interacting with doors and objects, the power tray, how to assess what
level an enemy is relative your character, targeting and using powers, Hit Points and
Endurance, and using Inspirations. It also runs you through your first mission. (The
Quick Reference Card also lists common keyboard commands, slash commands,
emotes, and other information for easy reference.)

Beyond the Tutorial: When you finish, train for your new level, and then go take on
more missions and explore the world of the City of Heroes game. If you lose your bearings
while exploring, check your contacts list by clicking on Contacts in the navigation
window to find a contact, or view the mini map to reorient yourself by clicking on Map
in the navigation window.
10
LEVELING UP AND TRAINING
Your character acquires Experience Points by winning fights and completing missions.
When your character gains enough experience to reach a new level, it instantly
receives a boost to fighting effectiveness, as well as completely refilling its Hit Point
bar and Endurance bar. However, before your character can choose new powers
or assume any of the other perks of an increased level, your character must visit a
trainer. The First Trainers table lists the first trainers you character will use. Additional
trainers station themselves in other zones to give you more opportunities to train
conveniently or at higher levels.

First Trainers
Character Type Trainer Zone
Hero Ms. Liberty Atlas Park
Hero Back Alley Brawler Galaxy City
Villain Arbiter Diaz Mercy Island
Praetorian Praetor Duncan Nova Praetoria

PLAYING WITH OTHERS

Whether you want to talk with a friend in the game or your character wants to group
up with a team for a mission or join a Super Group, a lot of the fun in playing City of
Heroes is playing with other people.

Talking to Friends and Teammates: Reading and chatting in the chat window is the
primary way to communicate with your fellow players. It is also the game’s means of
communicating with you. The chat line is where you type to chat. It is also where you
can type in slash commands (commands that start with a “/”). Messages from other
players and informational messages from the game automatically appear in one of the
two upper text windows when they are sent.

Chat has many channels over which to talk. Use the small channel buttons to select an
appropriate channel to chat in.

To chat, click on the empty chat line at the bottom of the chat window, and type your
message. When you are finished, hit the Enter (or Return) key to send the message.

The basic commands to talk to specific people are the “say” (you are saying some-
thing out loud) and the “tell” or “whisper” (you are speaking just between you and that
person). To say something, type (in the chat line): /s [message]. To send a tell, type (in
the chat line): /t [name], [message]. The “[name]” is the name of the character you
want to talk to, and “[message]” is your message.

11
You can also interact with others by right-clicking on a character and selecting one of
the interaction options listed (including chatting).

Friend/Ignore: As you find people that you want to play with, you can add their char-
acters to your friend list to make finding them to play together online easier. Occasion-
ally, you’ll also run into someone whose communication style or behavior isn’t to your
liking. You can ignore people, and you will no longer see their in-game chat. See the
Quick Reference Card for friend/ignore slash commands that you can type in the chat
line. You can also easily add a friend by right-clicking on a character and selecting that
option from the menu that appears.

Global Chat: Global chat lets you communicate with your friends in the game no matter
what character they are playing or even what server they are playing on. You only
need to know a friend’s global chat handle to send messages to.

The global chat handle is an all-encompassing handle that covers every character a
player makes. Global chat handles have an “@” symbol at the beginning of them to
differentiate them from normal character names. Your global chat handle is set when
you first log in, but you can change it (one time only) by typing /change_handle [global
name] in the chat line (where “[global name]” is the new handle that you want to have).

To send messages to someone’s global chat handle, type (in the chat line):
/tell @[global chat handle], [your message]. You can add global friends, ignore a
player’s communications globally, and undo either of those through commands. See
the Quick Reference Guide for these friend/ignore commands.

12
Finding People and Teaming Up: If you want to find other people to group up with and
join as a team, use the looking for group
(sometimes called “looking for team”)
function. Click on Team at the top of
the chat window, and select one of
the options in the drop-down menu
that describe which kind of group
you are looking to join. You can also
add in a search comment that shows
up on the list when someone clicks
the Find Member button.

If you want to start a team, click on Team

at the top of the chat window and push
the Find Member button. A window
appears in which you can select
from a list of options. You can seek
out specific Archetypes, Origins,
Maps, Levels, and “Looking for”
preferences, and then click
the Search button. The game
displays a list of characters that
fit your criteria and are also
looking for a team. Select a listed
character, and click the Tell or
Invite button to talk to or invite a
character. (It is polite to send a
character a tell before inviting
that character to a team to
see if that character is a
good fit for
your group.)

You can also type

/findmember in the
chat line to display
a window filled
with those look-
ing for a team
or /whoall to
display a list
of characters
on the current
map.

13
You can directly invite someone to a team by typing /invite [name] in the chat line
(where “[name]” is the name of the character you want to invite to a team).

Joining a Super Group: Super Groups are online game organizations of characters that
have banded together for mutual support, in-game socializing, and to achieve game
goals. (If you are familiar with MMO games already, “Super Group” is this game’s term
for “guild.”) Many people feel that joining a Super Group makes playing a lot more fun
because they have a built-in group of players to play with and talk to in a Super Group.
You can join a Super Group at any time or start your own Super Group at Level 10.

14
GETTING HELP
If you need help or want to learn more, use these resources.

In-Game Concepts: Get help for game concepts by clicking on Menu at the top right
above the stat bars (or typing /menu in the chat line) and selecting Help.

In-Game Moderators (GMs): If you need the assistance of an in-game moderator, you
can send a petition by clicking on Menu at the top right above the stat bars and select-
ing Support.

Online Web Customer Support: You can visit https://help.ncsoft.com for assistance to
search our City of Heroes Support Center or to use the Ask a Question option to contact
support staff.

Web Lore and Information: Find more game information at the official City of Heroes
website at cityofheroes.com. You can also explore City of Heroes fansites, many of
which have built wonderful content about the game over the years, at
http://www.cityofheroes.com/community/fan_sites/.

FOLLOW US!
Facebook
Hang out with the dev team, hear about new contests, and get an exclusive
look at our latest trailers at the City of Heroes Facebook fan page on
www.facebook.com/CityofHeroes.

Twitter
Stay in touch with us for news, contests, and trailers on the go through Twitter at
www.twitter.com/coh_ocr.

YouTube
The first place to find new City of Heroes trailers and ViDocs is on the City of Heroes
YouTube channel: www.youtube.com/user/ncsoftnorcal. Browse through over six years
of great videos there!

15
CREDITS
PARAGON STUDIOS PROGRAMMING
Brian Clayton, General Manager/Exec. Producer Matt Stults, Lead Engineer
Ross Borden, SVP, Brand and Business Strategy Vince D’Amelio
Art Min, Director of Development Andy Maurer
Graham West
Michael Chock
PRODUCTION—DEVELOPMENT Edison Luong
Jesse Caceres, Senior Producer James Park
Destin Bales, Senior Producer CW Bennett
Nate Birkholz, Producer Garth Gillespie
Eric Johnsen
ADDITIONAL PROGRAMMING
PRODUCTION—PUBLISHING Hypnos Entertainment*
Christian Bales, Producer Fred Ehnow*
Richard Higbee Scott DeFreitas*
Mike Barr* Brandon Ehle*
Aki Morita*
ART Larry St. Lezin*
David Nakayama, Lead Artist
Christopher Bruce SOUND
Jay Doherty Adam Kay
Ryan Roth Jason Graves*
Ray Soto
Colin Brown
Nelson Tam CITY OF HEROES GOING ROGUE QA TEAM
Cheryl Austin Yobo Shen, QA Lead
Keetsie Braz da Cunha Daryl Hall
William Balzer David Yoon
Carolina Tello Harry Kinney
Alex Haworth
David Kirchmer ADDITIONAL QA TESTERS
Don Pham Brian Beumeler*
Jason Olmstead Bryan Anes*
Jared Aizawa*
ADDITIONAL ART Matt Fite*
Chris Gregory* Ryan Greene*
Addison Delaney*
Ilyoung Bang* MARKETING
Cameron Payne, Global Brand Director
DESIGN Hosun Lee, Brand Manager
Melissa Bianco, Lead Designer David Lewis, Producer
Matthew Miller
Floyd Grubb COMMUNITY RELATIONS
Joe Morrissey EM Stock, Online Community Lead
John Hegner Tia Paraurahi
Chris Hockabout Eric Cleaver
Shawn Pitman Sean Fish
Tim Sweeney
Christopher Behrens OFFICE MANAGEMENT
Paul Gunn Theresa Bottenhorn, HR Manager
Phillip Zeleski Heather Butler
Sean McCann

16
IT CITY OF HEROES QA TEAM
Jimmy Vales Tad Pantaleoni, QA Lead Tester
Nikolay Smirnov Bryan Cook, QA Senior Tester
Jeff Grajeda
MACINTOSH DEVELOPMENT Gary Osteen
Transgaming, Inc.* Jonathan Tackett
Chris Tilton

CITY OF HEROES GOING ROGUE QA LEAD TESTERS

CG TRAILER Jeff Daily
Creative Hammer* Chris Doerr
Heidi Dozier
Cody Russell
Special Thanks To Stefan Trefil
Aaron Brady
Adam King
QA SENIOR TESTERS
Arcanaville
Allan Israels
Bruce Harlick
Michael Wilhm
Elizabeth Edwards
Ellisa Barr
Jill Henderson ADDITIONAL TESTERS
Jonathan Courney Casey Carpenter
Jonathan Goodlow Patrick Johnson
Karla Ortiz Amber Hoffman
Ken Morse Nancy Kong
Nate Van Dyke Mary Meister
Neal Kettler Justin Noormand
Rachael Bristol
Ray Snyder MARKETING & SALES
Ron Friedman Lisa Bell, VP of Sales
Ross Ethridge Mandy VanAckeren, Senior Sales Operations Manager
Scott Nelson Keri Taylor, Director Sales NA
Billy Mayhaw, National Sales Manager
NCSOFT NORTH AMERICA Teresa Bailie, Sales Coordinator
Sarah Rogers, Director Sales EU
EXECUTIVE MANAGEMENT Simon Cowley, Sales Manager
TJ Kim, NCsoft Global CEO Amanda Douglass, Sales Operations Administrator
Jaeho Lee, NCsoft West CEO Mark Heath, Legal and Production Manager
Karen Reynoso, Events & Partnerships Manager
QUALITY ASSURANCE MANAGEMENT Marc Berekoven
Dan Campbell, QA Manager
CREATIVE SERVICES
Hoss Fatemi, Creative Services Manager
HARDWARE COMPATIBILITY LAB TESTERS Andrew Hunter, Senior Creative Services Artist
Steven Tonkin, QA Lead Trevor Hennington, Senior 3D Creative Services Artist
Michael O’Keefe, Senior Tester Jaime Soule, Traffic & Asset Manager
Kevin Ringelstetter Julia Martin, Copywriter/Editor
Brian Giebelhaus Bryan Haines, Video Editor/Motion Graphics Designer
Chad Brauneck
Joe Roberts PUBLIC RELATIONS
Genevieve Waldman, VP of Corporate Communications
Lincoln Davis, PR Manager North America
Emil Rodriguez, Assoc. PR Manager North America
Christian Vestol, PR Manager, Europe
Craig Stephens, PR Manager, Europe

17
PUBLISHING OPERATIONS INFORMATION SERVICES
Steve Levy, Global Director, Publishing Operations John Gehring-Liker, Sr. Director, Billing Development
Duane Colbert, Senior Operations Manager & Information Services
Robert Walsh, Supervisor, Information Services
Ben Furtado, Project Coordinator
LIVE GAME OPERATIONS—AUSTIN
Beth Baldwin, Serial Code Management & Distribution
Rob Cordero, Director of IT
Stephane Ritz, Data Analyst
Matt Tobin, Live Operations Manager
Stephen Hutchins, Senior Web Analyst
Jeff Angus, Live Operations System Admin
Matthew Doherty, Data Analyst
Joel Comeaux, Linux Admin
Eric Arnold, Assoc. Software QA Engineer
Nick Bellamy, Linux Admin
Lee Heins, Senior Programmer
Russ Lavoie, Linux Admin
Jonathan Taylor, Programmer
Sam Marx, Linux Admin
Kyeonghwa Park, Database Developer
Matt Thornhill, Live Operations DB Admin
Neal Buckmaster, Business Analyst
Ed Schwartz, Live Operations DB Admin
Gon-soo Moon, Oasis Project Manager
Kyle Andreas, ETL Administrator
NETWORK OPERATIONS CENTER
John Bishop, Supervisor DESKTOP SUPPORT TEAM
Gary Hallmark, NOC Lead Noah Lee, Supervisor
James Ash, NOC Lead Jimmy Vales
Aaron Salazar, NOC Admin Nikolay Smirnov
Ben Shumway, NOC Admin Chris Gray
Michael McDonnell, NOC Admin Tyler Giffin
Mohamed Moukhtar, NOC Admin Martin Knapick
Nick Currier, NOC Admin Paul Roberson
Sean Finch, NOC Admin Tony Cabrera
Warren Sheets, NOC Admin Gordon Maaß

WEB & INTERACTIVE SERVICES

Brendan Works, Director of Interactive Services
FINANCE and ADMINISTRATION
Virginia Chan, Senior Accounts Payable
Josh Ayala, Web Producer
Administrator
Chanda Martin, Web Producer
Laura Hill, Accounting Manager
Jeannie Voirin-Gerde, Design Manager
David Jo, Financial Analyst
Kris Hedstrom, Sr. Designer
Anna Kim, Financial Analyst
Michael Graves, Development Manager
Dong-il Kim, CFO
Erik Friend, Developer
Patricia Mendoza, Sr. Accounts Payable Adminstrator
Chad Ort, Developer
Tammy Moter, Senior Accountant
Jonathan McLaughlin, Flash/UI Developer
Kevin Sullivan, Senior Accountant
Zach Richards, Developer
Matthew J. Esber, Sr. Vice President & General Counsel
Brandon Ramsey, CRM Manager
Doug Edwards, Assistant General Counsel
Jeff Hillhouse, Director of Facilities
BILLING DEVELOPMENT Kathy Matthys, Office Manager
Alaric Weigle, Producer
Charlie Hills, Manager
Dana Huyler, Senior Developer
CUSTOMER SUPPORT
John Erskine, Director of Studio Services
Erik DeBill, Principal Developer
Sandy Zepeda, Customer Service Manager
Jason Dunn, Senior Developer
Julie Engleking, RightNow Administrator
Jonathan Shelus, Developer
Kenneth Benedict, Support Quality Control
Loren Peace, Senior Developer
Matthew Gramlich, Technical Lead
Randy Pratt, QA Tester GAME SUPPORT MANAGEMENT
Tomoko Iwata, Associate Test Engineer Dylan Servantes
Timothy Johnson, QA Tester

18
CITY OF HEROES/CITY OF VILLAINS CORE ADDITIONAL SOUND & MUSIC BY
SUPPORT TEAM Kevin Manthei & Kevin Riepl, Kevin Manthei, Music*
Heather Warner, Lead
Chris Wilbur, Senior SPECIAL THANKS TO
John Henderson Robert Garriott
Mike Chirieleison Chris Chung
Chris Mayer
BILLING SUPPORT Richard Garriott
Lance Schibi, Lead Jae Hwan Kim
Leslie Lomeli, Senior Jeremy Gaffney
Matt Chernicky, Senior Tosh Toida
Patrick Wagner, Senior April Burba
John Rabon Andrea Landers
John Garcia Lance Stites
Michael Augustine Sebastian Nienhuis
Steve Short Jennifer Dornan
Ray Anderson Raul Mondragon
Nickolaus Dekay Ahn Sung Jun
Vivienne Gao Kim Sang Hoon
Allison Kennedy Kim Hyung Joon
Zachary Clark Kwon Young Jin
Austin Green Yoon Min Young
Steve Bownds Yoo Seok Chan
Michael Handy Kevin Sullivan
De’Andre Whittley Greg Latson
Lori Lomeli Chris Julian
Margaret Sheehan William Hiles
Lori Branham
Digital Frontier
TECHNICAL SUPPORT
Richard Weil
Trollis Crider, Lead
Tiffany Nelson
Donovan Kennedy, Senior
Jesse Scoble
Michael Lafond , Tech
Dennis Liggio
Michael Sanchez, Tech
Leah Bowers
Timothy Cunningham, Tech
Curtis O’Neal
Chris Doerr
HUMAN RESOURCES Veronique Lallier
Kate Bates, Executive Vice President, HR, Facilities
Our City of Heroes and City of Villains fans and beta
and Business Services
community
Mark Alkhazov, Director, Talent Acquisition
Jen Burnett, Human Resources Manager—WA
*Denotes contract or consultation position.
Nathan Guajardo, Human Resources Manager—Austin
Kathy Hayden-Matthys, Administrative Assistant
Thank you to all of the employees at Cryptic Studios
Wendy Jones, Sr. HR Manager—Carbine
that have contributed to the development of City of
Natasha Mitchell, HR Manager—Brighton
Heroes and City of Villains.
Jean Orrison, Director, Human Resources
Theresa Tai-Bottenhorn, HR Manager—Paragon
Clark Westerman, Studios Recruiter
Thomasin Wright, Human Resources Coordinator

ADDITIONAL ART BY
Nikitova*
Liquid Development*
Santa Cruz Games*

19
LIMITED WARRANTY
The following warranty and support information applies only to customers in the United States and Canada, and
only to original consumer purchasers of products covered by this warranty.

NC Interactive, Inc. warrants to the original purchaser of the enclosed product (the “Product”) that the media
containing the Product will be free from defects in material and workmanship for a period of ninety (90) days
from the date of purchase (the “Warranty Period”). NC Interactive’s entire liability and your exclusive remedy
under this limited warranty shall be, at NC Interactive’s option, repair or replacement, without charge, of all or
the affected portion of any Product that proves to be defective in material or workmanship during the Warranty
Period.

Exclusions from Warranty

This warranty applies only to defects in factory materials and factory workmanship. Any condition caused by
abuse, unreasonable use, mistreatment, neglect, accident, improper operation, destruction, or alteration is
not a defect covered by this warranty. Parts and materials subject to wear and tear in normal usage are not
covered by this warranty.

Limitations
This warranty is in lieu of all other warranties and no other representations or claims of any nature shall be
binding on, or obligate NC Interactive. Other than the warranties set forth above (which are limited to the ninety
(90) day period described above), NC Interactive products are provided “as is” without express or implied
warranties of any kind, including, without limitation, warranties of merchantability and fitness for a particular
purpose. NC Interactive does not warrant that the products will be error free or will operate without interrup-
tion. In no event will NC Interactive be liable for any special, incidental, or consequential damages resulting
from possession, use, or malfunction of NC Interactive products. Some states do not allow limitations as to how
long an implied warranty lasts and/or exclusions or limitations of incidental or consequential damages. So the
above limitations and/or exclusions of liability may not apply to you. This warranty gives you specific rights, and
you may also have other rights that vary from state to state. Neither NC Interactive nor your retail dealer has
any responsibility for any incidental or consequential damages relating to your use of the product, including,
without limitation, any damages for loss of data or loss of profit, or for any incidental expenses, loss of time, or
inconvenience. As some states do not allow the exclusion or limitation of incidental or consequential damage,
the foregoing limitation or exclusion may not apply to you.

How to Obtain Warranty Service

To obtain warranty service, please send the defective Product, together with a copy of your original sales re-
ceipt, your return address, name, telephone number (should contact be necessary), and a brief note describing
the defect to NC Interactive at the following address: 6801 N. Capital of Texas Hwy, Bldg. 1, Ste. 102, Austin, TX
78731-1780. The defective product must be postmarked within ninety (90) days from the date of purchase. Proof
of purchase in the form of a dated receipt must be included to obtain warranty service. The shipping costs for
sending the defective product to NC Interactive are the sole responsibility of the Customer. NC Interactive will
not be liable for any damage that occurs during shipping.

If you have warranty questions, you can also contact our Customer Support department via email at: support@
ncsoft.com.

Customer Support
For customer support, account support, and technical support questions, visit the City of Heroes Support Center
at http://help.ncsoft.com. At this site you will find a searchable knowledge base containing useful answers to
frequently asked questions, solutions to common issues, and detailed information regarding additional contact
methods. Use the Ask a Question option to contact support staff.

Download manuals at http://www.cityofheroes.com/game_info/official_guides/official_guides_overview.html.

20
Your hero,
brought to life.
Advanced Micro Devices, Inc. Other names are for informational purposes only and may be trademarks of their respective owners.
© 2010 Advanced Micro Devices, Inc. All rights reserved. AMD, the AMD arrow logo, ATI, the ATI logo, Radeon, and combinations thereof, are trademarks of

The ATI Radeon™ HD 5000

family of graphics cards.
Take advantage of the most technologically advanced and
feature rich graphics cards that AMD has ever created. From
playing the hottest games to watching, editing, and enjoying your
videos in stunning HD, get the most out of your PC experience
with ATI Radeon™ HD 5000 family of graphics cards
Shop for feature rich graphics cards now at www.amd.com/CoHGR
QSG-COHGRCC
© 2004-2010 NC Interactive, Inc. All rights reserved. City of Heroes, City of Villains, City of Heroes Going Rogue, Paragon Studios, Paragon
City, Rogue Isles, NCsoft, the Interlocking NC Logo, and all associated logos and designs are trademarks or registered trademarks of NCsoft
Corporation. Cryptic Studios is a trademark of Cryptic Studios, Inc. WIN/MAC DVD-ROM Software logo (TM and ©) EMA 2006. All other
registered trademarks or trademarks are property of their respective owners.