Offer

to
AL AIN DAIRY FARM
P. O. Box 15571 Dubai
United Arab Emirates

for

The Design and Development of a

Quality Management System
Meeting the requirements of
EN ISO 9002:1994 and
Implementation Assistance / Training

Prepared by
Alliott Management Consulting LLC
P. O. Box 13617 Dubai
United Arab Emirates
Tel: +971-4-2227355 Fax: +971-4-2228916
Email: alliotdb@emirates.net.ae
 Contents Page

Introduction 2
Services 3
1.1 ISO 9000 Awareness
1.2 Documentation Training / Workshop
1.3 Assessment of present Management System
1.4 Review, Prepare, approval and issue of Quality Management Documents
1.5 Internal Quality Auditor Training
1.6 Implementation Assistance
1.7 Pre Audit

2. Duration 4

3. Consultants Responsibility 5

4. Clients Responsibility 5

5. Fees and Payment Terms 6

6. Confidentiality 6

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 1. Introduction

There is mounting evidence that in today's competitive markets, customers

are giving increasing weight to the quality factor before placing orders or
using the services of a company.

Users of services not only require assurance that products or services will be
delivered on time and will be fit for purpose, but that the supplier can
provide evidence that they have complied with the specification
requirements. The implementation of a recognised Quality Management
System must provide that assurance and give your company that vital
competitive edge.

The waste of resources due to unacceptable products in manufacturing

industries is estimated to be running at between 10% to 20% of turnover,
higher in some instances than company profits!

The effects of sub-standard quality within the service sector can be even
more devastating but is much harder to evaluate. Normally it results in the
loss of future business, but the business is lost before the non-conformance
causing the problem is recognised.

Properly applied Quality Management Systems will identify and resolve

avoidable costs associated with non-conforming products, which may have
to be either scrapped or reworked and help prevent future occurrences.
Within service based companies the introduction of a formal Quality
Assurance Management System gives a structure that provides a consistent
business process and feedback, to enable the maintenance of service
standards. This will help Al Ain Dairy Farm to conform to the requirements
of both internal and external suppliers and customers.

Within any organisation a regular audit of the application of the Quality

Management System provides feedback to Management to enable the
implementation of continuous improvements to the service or product.

2. Services

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2.1 ISO 9000 Awareness Training

This course is planned primarily to provide a basic understanding of the

requirements of ISO 9000 and the process of Quality Management System
Certification by a third party certification body. This is recommended as a first step
for personnel who are likely to be involved in ISO 9000 project implementation.
However, these one-day sessions are also useful for Senior Management and other
personnel who need to have a broad appreciation of the standard. This course will
be conducted for selected personnel of Al Ain Dairy Farm. The number of
maximum participants is limited to twenty per session.

2.2 Documentation Training / Workshop

A two-day course specifically planned for personnel who will be involved in

documentation and implementation of the quality system.

ISO 9000, the international standard for quality systems, specifies to suppliers,
manufacturers, and service companies what is required of a quality oriented system
of management. The standard establishes a requirement for "a documented
system". This involves a quality manual, quality assurance procedures and work
instructions.

This 2 day training course is designed to introduce the documentation requirements

of ISO 9000 and to ensure that all delegates are given sufficient information to
enable them to produce an appropriate quality manual and associated
documentation.

Interactive learning techniques and case studies will be used to emphasise key
features of the subject.

2.3 Assessment of present Management System

Evaluation of your existing Quality Management System will be made against the
requirement of ISO 9000. The assessment will identify areas of control considered
to be deficient and also any existing practices, which are over elaborate and could
be simplified.

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 This assessment will form the basis for the design and developments of a formal
Quality Management System, which will fully comply with the requirements of the
standard. A detailed report will be prepared and submitted to the client.

2.4 Review, Prepare, Approval and issue of Quality Management Documents

Our Consultants will identify and prepare the necessary Quality Management
System documents (Quality Manual, Operating Procedures) in Co-ordination with
the selected Management Representative of your organization in order to meet the
requirements of ISO 9002. These documents will be reviewed and approved by the
concerned personnel.

2.5 Internal Quality Auditor Training.

An interactive two-day course specifically designed for delegates of Al Ain Dairy

Farm, who will be required to undertake internal audits of ISO 9000 Systems, will
be conducted. This course complies with the requirements of formal internal
auditor training and training certificates will be issued to the successful candidates.

2.6 Implementation Assistance

Our consultant will provide support and advice during the implementation phase of
your Quality Management System

2.7 Pre Audit

Our Consultant will conduct a pre audit to verify the readiness for final audit.

3. Duration

A detailed time schedule will be prepared jointly by both parties it being

understood that the expected duration will be a period of 32 weeks with effect from
the starting date. Estimated consultancy time is 20 consultant days.

4. Consultant’s Responsibility

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 The Consultant’s work shall lead to a successful certification by any accredited
certification body within the specified period (see clause 3 above).

In case the Client does not pass the Final Certification Audit, the consultant will
only be responsible for failures caused by documentation but not their
implementation or any other reasons.

If the Consultant is responsible for the failure of documentation all following costs
for getting up to the level of final certification will be borne by the Consultant. In
all other cases the Client has to bear these expenses.

5. Client’s Responsibility

Client creates the work instructions and associated forms.

Client will appoint a Management Representative having the following

responsibilities and authorities: -

1. Manager clearly in charge

2. Reporting directly to management
3. Responsible for monitoring the implementation of the Quality System in
various departments
4. He will be assisted by a steering committee consisting of department heads
5. Verify the implementation of corrective action and preventive measures

The Client commits adequately to quality assurance and its implementation into the
company as per the direction of the “Consultant” and provides the “Consultant” its
full co-operation necessary to achieve and fulfill the target as described above in
clauses 2 and 3.

6. Fees and Payment Terms

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 Client will pay for consultancy, training and implementation assistance charges at
Al Ain Dairy Farm’s single site in Al Ain the fee of:

AED 44,000/- only

(U.A.E. Dirhams Forty Four Thousand Only)

(Refer clause 3)

Payment terms to be:

50% advance payment

25% on completion of draft documentation (see 2.4 above)
25% on completion of the pre-audit (see 2.7 above)

7. Confidentiality

The “Consultant” shall not at any time during or after the engagement, divulge or
allow to be divulged to any person any information relating to the business or
affairs of the client without their permission.