Dewang Vadukar

Vijay Cross Road  Ahmedabad 380052  Home: (0) 9662982277  Email:

d.vadukar@gmail.com

Highly skilled senior executive

Customer Service Expert  MS Office “Power User”  Adept Written/Verbal
Communicator
KEY SKILLS
Office Telephone & Front Desk Reception  Customer Service  Stack (file)
and Database & Records  Executive & Administrative Support  Reports
Computer & Spreadsheets  Complaint Handling
Skill  Data Entry (55 WPM)  IDS (Fortune Express V.4.0)
 Galileo CRS  FEDALIO (RESERVATION SOFTWARE)

PROFESSIONAL EXPERIENCE
The Grand Bhagwati (Ahmedabad, TGB)  Receptionist, 3/02/10 to
12/11/10

Excelled in role requiring the ability to handle a variety of customer service and
administrative tasks and resolve customer issues with expediency.
Demonstrated proficiencies in telephone and front-desk reception within a high-
volume environment. Calmed upset/angry customers researched and rapidly solved
problems and rebuilt client trust to prevent the loss of key accounts.
Led “cleanup” of company database and files. Restored organization to personnel,
financial and operational records and accelerated data input, processing and
retrieval times.
Consistently praised by management for the quality and timeliness of reports,
attention to detail, exemplary customer service delivery and team-player attitude.

RS Lounge, (London)  Cleaner, 05/10/08 to 10/02/09

Dedicated work as a Cleaner with, cleaning all types of Glass, Metals, and Precious
Items with secure of Work condition as per rules mean with the Honor of RS Lounge.
Doing part-time job in RS Lounge as Late evening to Early Morning Shift, 3 days per
week as My Status of Student in United Kingdom.
Keeping Healthy and Good relationship with Honor and all other Management
personnel, with achieving work support.

Indian Institute of Management Ahmedabad Receptionist,

02/06/06 to 15/09/06
Started first Job experience as a Receptionist, with flexible shift of working
environment.
Contract period was due after 3 months, reason I have to leave the job

EDUCATION
Ahmedabad, H.L. Institute of Commerce (Gujarat University)

AS Bachelor of Commerce, 2006

Ahmedabad, Frankfinn Institute of Air Hostess Training

AS Diploma in Aviation Hospitality and Travel Management, 2007

Ahmedabad, Frankfinn Institute of Air Hostess Training

AS BTEC Higher National Certificate in Aviation Hospitality and Travel

Management, 2008

MARITAL STATUS : Married

STATUS

HEIGHT : 173 cms

WEIGHT : 70 kgs

NATIONALITY : Indian

VALID PASSPORT OF HOME COUNTRY : YES

REFERENCE

1> Mr. Sheetal Solanki, Front Office Assistant, TGB (Ahmedabad)

Contact details: reservation_ahmd@thegrandbhagwati.com (M) 990 900 1005
Relation to: Manager

2> Mr. K. Gagoi, H.R. Manager, TGB (Ahmedabad)

Contact details: gmhr@thegrandbhagwati.com (M)079 2684 1000
Relation to: Well wisher

Dewang Vadukar,
(dewang vadukar)