Stanly D’Souza House,

R.No.4, Tank View,

Sahar Village,
Andheri (East),
Mumbai -400099.
Mobile: 9821294131
E-mail:hemanthhshenoy@rediffmail.com

HEMANTH HARIDAS SHENOY

SUMMARY

An experienced & dedicated in operations, who is attentive to details & keen on quality work. I
am ambitious & hardworking; communicate well at all levels of the organization, has operating skills in
achieving organizational goals & thereby reducing discrepancies.

Experience in:

Retail
Commercial
Hospitality
Stock Management

Work Experience
Organization : McDonalds
Location : Mumbai
Working period : June 2010 till date.
Department : Operations
Designation : SRFM
Reporting To : Restaurant Manager
Industry : Hotel Industry

Responsibilities

1. Running shifts, managing people at work.

2. Taking care of maintainenace of equipments.
3. Ensuring availability of products.
4. To ensure good Quality food served,fast& impressive Service given alongwith cleanliness of the
restaurant.
5. Assitance to Training & Inventory given.
Organization : Archies Limited.
Location : Mumbai
Working period : December 2009 to April 2010
Department : Corporate (Sales and Marketing)
Designation : Corporate Executive
Reporting To : Marketing Manager
Industry : Retail

Responsibilities

1. Looking after Sales and after service for our Corporate Clients.
2. Preparing of Weekly and Monthly Sales report.
3. Assistance to Modern Trade and Franchisee activities.
4. Product wise planning for various occasions and festivals.

Organization : WNS Global Services.

Location : Mumbai
Working period : October 2008 to August 2009.
Department : Online Process
Designation : CSA.
Reporting To : Team Leader, Work Flow Manager
Industry : BPO

Responsibilities

5. Solving Customers query and replying them via E-mail.

6. Replying to Customers by taking necessary system action on SAP and Siebel.
7. Worked with the Work flow management team, Job included allotting cases to Mumbai and Pune unit from
onshore.
8. Keeping track of all cases day wise whether completed and sent to customers after Quality team has
checked.

Organization : Amway India Enterprises

Location : MUMBAI
Working period : 17TH Dec 2004 to 10th Jan 2008.
Department : Commercial / Operations & SC
Designation : Commercial Officer.
Reporting To : Area Manager
Industry : DSA/FMCG

Responsibilities
1Maintaining excels sheets of daily cash deposits and the EDC’s and tallying the same with the day end report.
2Support to all Audit related work.
3Verification & control of documents & Records
4Processing Freight / Expense bill for goods received.
5Bank Reconciliation
6Expense Schedules/ Petty Cash Management.
7MIS & Profitability
8Maintaining Inflow and Outflow records for Cash & Instruments on a daily basis.
9Preparing day end report, merger reports, dishonored instruments and sending them to the regional office on daily
basis.
10Supporting events and order bookings in various locations.
11Preparing Month- End reports, fake note certificates, Amsure certificate report, Bonus cheque reports and
submitting the same to the regional office.
12Verifying Reports like CC reco, cancellation report, Manual document report, cash on delivery report & event
report, Bonus cheque report, and send the same to the regional office on weekly basis.
13Handling the Offline – Package in the absence of the AS400 system
14Assisting the walk-in customers in their Purchase.
15Reconciliation of each and every modes of payments at various locations in Maharashtra and tallying the same
with the AS400.
16Supporting new product launches, Promotions & Events.
18Monitoring of Pilferages.

Organization : Shopper’s Stop Ltd.

Location : MUMBAI
Working period : 15TH June 2001 to 16th Dec 2004.
Department : Back end Cash/ Sales/Inventory.
Designation : CCA
Reporting To : Account Manager/Department Manager
Industry : Retail

Responsibilities

2Merging of cash floor wise and also extending support to the Cashiering team.
3 Taking final reports from POS machine tallying it with physical balance.
4Taken care of Sales for men’s apparel brands.
4Uploading & downloading of stocks from AS400.
5Tallying stock department wise.
6Assistance to Visual Merchandiser.

Organization : Croissants etc.

Location : MUMBAI
Working period : March 1999 to April 2000.
Department : Operations / Sales
Designation : Asst. Supervisor.
Reporting To : Supervisor
Industry : Hotel Industry

Responsibilities

1Responsible for the Sales & Stocks management for the Outlet.
2Preparation of daily & monthly reports on Shawmans package.
3Maintaining of daily stocks & Store keeping.
4Handling all cashiers related problems.
5Preparing Indents & Booking Orders for Outdoor services.
PERSONAL DETAILS

Date of Birth : 31st July 1979

Languages Known : English, Hindi, Marathi & Konkani.
Passport No. : H1103535

EDUCATIONAL QUALIFICATIONS

1B.Com passed in the year 2003.

2H.S.C passed in the year 1997
3S.S.C passed in the year 1995.

Additional Work Experience:

Worked under different Establishments and firms since April 1995 till January 1999 (Part-time & Full time)

COMPUTER SKILLS

1Has very good knowledge of computers such as Windows XP operating systems & Microsoft Office.
2Had worked on AS400 & Shawmans package.
3Has done computer course (Diploma in Accounting) from Imaac Institute.

PERSONAL HOBBIES
Travelling and Exploring new places.

The above information’s are true to the best of my knowledge

Hemanth Haridas Shenoy