Professional Documents
Culture Documents
SCOPE
INTRODUCTION
DIFINITION
TYPES OF COMMITTERS OF WORKPLACE
VIOLENCE
TYPES OF VIOLENCE
OCCUPATIONAL AND SITUATION AT RISK
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INTRODUCTION
• ILO
Any action, incident or behaviour that departs from reasonable
conduct in which a person is assaulted, threatened, harmed,
injured in the course of, or as a direct result of, his or her work.
Internal workplace violence is that which takes place between
workers, including managers and supervisors.
External workplace violence is that which takes place between
workers (and managers and supervisors) and any other
person present at the workplace.
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DEFINITIONS
• DOSH Malaysia
An incident where employees are abused, threatened, assaulted
or subject to other offensive behavior in circumstances related
to their work.
• WHO
The intention use of power, threatened or actual, against
another person or against a group, in work-related
circumstances, that either results in or has a high degree of
likelihood of resulting in injury, death, psychological harm,
maldevelopment, or deprivation” 5
TYPES OF COMMITTERS OF
WORKPLACE VIOLENCE
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Table 1. Typology of workplace violence
Type Description
I: External or • The committer has no legitimate relationship to the business or its
Criminal intruder employee
• Usually enters the affected workplace to commit a criminal act.
E.g.: robbery, shoplifting, trespassing, and terrorism.
II: Customer/client • The committer has a legitimate relationship with the business
• Becomes violent while being served by the business.
• Includes: customers, clients, patients, students, inmates, and any
other group for which the business provides services.
• Worker who may be exposed: Police officers, prison staff, flight
attendants, medical staffs etc.
III: Worker-on-worker • The committers has some employment related involvement with the
/internal affected workplace.
committers • Involves an assault by current/former employee, supervisor or
manager
• The committer usually does not have relationship with the business
IV: Personal
but has a personal relationship with the intended victim.
relationship
• by current/former spouse or lover, a relative or friend
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TYPES OF VIOLENCE
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Assault/Attack
• Attempt at physical injury or attack
on a person leading to actual
physical harm.
• Example:
– Beating
– Kicking
– Slapping
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Threat
• Promised use of unlawful force
resulting in fear of physical, sexual,
psychological harm or other
negative consequences to the
victim(s).
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Bullying/Mobbing
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Harassment
• Unwanted conduct - verbal, non verbal, visual,
psychological or physical – based on age,
disability, HIV status, domestic circumstances,
sex, sexual orientation, race, colour, language,
religion, political, trade union or other opinion or
belief, national or social origin, association with a
minority, birth or other status that negatively
affects the dignity of men and women at work.
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Sexual harassment
• Unwanted conduct of a sexual that
is perceived by the victim as placing
a condition of sexual nature on
her/his employment, or that might,
on reasonable grounds, be
perceived by the victim(s) as an
offence or humiliation or a threat to
his/her well-being.
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Form of Sexual harassment
Verbal Harassment e.g. offensive Non-verbal/Gestural Harassment: e.g. hand signal
or suggestive remarks, comments and jokes or sign language denoting sexual
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Form of Sexual harassment
Visual Harassment: e.g. showing pornographic materials,
drawing sex-based sketches
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Occupational and situation at risk
• Work alone
- small shops, petrol station, taxi driver
• Working in contact with the public
- police officer, nurse, worker providing social worker
• Working with valuables and cash handling
- financial institution, gold shops
• Working with people in distress
- worker in health care sectors
• Working with an environment increasingly open to violence
- teachers , workers from call centers
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THE END