Professional Documents
Culture Documents
Homework # 1
TTS Candle Company
By:
Team # 4
Bassam Abu- Khater
Kevin Huang
Michael Wright
Mike Adams
Samir Said
October 13, 2004
I. Case Abstract
TTS Candle Company makes its 60 percent of the gross revenue from
the pre-Christmas sale of the firm’s major product XMAX-PAK. XMAX-PAK was
introduced 8 years ago and considered to be a profitable product. The company’s
revenue has been increased approximately 20 percent every year since the
product was introduced. Ciera Miller, president of the company was looking to
accomplish specific goal. Miller’s approach was to reduce lost sales to 0.5
percent within 5 years. Ms. Miller was trying to solve a major problem with lost
nearly 10 percent of sales orders, and that was not due to a shortage of capacity.
In addition, company’s manufacturing manager had strict instructions to minimize
investments in finished good inventories. Miller decided to place a PM to solve
this problem, increase revenue and company’s effectiveness.
In this case we are going to analyze Ms. Miller approach to the problem.
After team discussion, we came up with the following pros:
o Assigning marketing manager as a project manager. That was a
successful key to solve the problem, marketing representative is a
good fit to understand sales forecast and market demand and
make good decisions. Information is really essential to solve
potential problems
o Ms. Miller provided assigned project managers with eight years of
historical sales data in full details. That would give PM “system
approach” where understanding the history of the company will
help solve the problem. It is very clear that when PM is working
on one aspect of company or organization that will affect other
aspects or parts.
o Assigning two PM’s maybe a good thing in large companies. That
will help to solve the problem from different views and expertise
III. Recommendation