CER ACTION PLAN MAY'06 CAMAC STREET-58%

EXPLORE ANALYZE RESPOND

CLEANLINESS
service area light fixtures not clean cleaning schedule not followed re-inforce cleaning schedule

baby chair cushion dirty has worn out to be changed

ac grills have buildup cleaning schedule not followed re-inforce cleaning schedule

particles falling on dine in area from ac duct ac ducts not clean ducts to be cleaned

ice machine has build up pms not followed re-inforce cleaning schedule

restroom ceiling has buildup painting needed to be painted

rest room tiles broken Wear & Tear to be changed

rest room urinal not working properly pipeline chocked to be rectified

water pressure in restroom insufficient pipeline chocked to be rectified

office has buildup and thing are scattered cleaning schedule not followed re-inforce cleaning schedule

hobert mixer,proofer,freezer gasket has built upcleaning schedule not followed re-inforce cleaning schedule

split ac grills not clean cleaning schedule not followed re-inforce cleaning schedule

burner grills have builtups cleaning schedule not followed re-inforce cleaning schedule

dishwash area has builtup cleaning schedule not followed re-inforce cleaning schedule

3 sink not set up Unavailibility of sink to wash crockery New Sink to Be procured
 CER ACTION PLAN MAY'06 CAMAC STREET-58%
pans have builtups cleaning schedule not followed re-inforce cleaning schedule

wedges stand dirty cleaning schedule not followed re-inforce cleaning schedule

oven windows not clean cleaning schedule not followed re-inforce cleaning schedule

kitchen knives ,wire wisk,openers not clean cleaning schedule not followed re-inforce cleaning schedule

walkin condenser guard dirty cleaning schedule not followed re-inforce cleaning schedule

ceiling paint of foh smuged finishing not done well edges to be cleaned

thanks you bell lacks luster worn out to be polished

flys in kitchen insectocuter not present in kitchen to be installed

HOSPITALITY

team displaying rude and offensive behaviour Managers not focused & Team not coached
Strict disciplinary Action to be taken

hand wash in foh is not followed process not in place Seconadary Responsibility to be followed

ACCURACY

customers not given a sincere thank you Lack of focus foh manager to do follow up

MAINTENANCE

freezer handle broken Pms not followed to be fixed

open wire hangind in despatch area Pms not followed to be fixed

pasta gaskets are torned Pms not followed New gaskets to be procured
 CER ACTION PLAN MAY'06 CAMAC STREET-58%

pop behind speed rack broken Pms not followed to be fixed

emergency light not working Pms not followed light to be relaced

walkin curtains torn,hinges rusted Pms not followed to be fixed

toilet taps not user friendly Pms not followed to be changed

boh tiles broken ,edge guard missing Pms not followed to be fixed

drains are clogged Cleaning process not in place Dishwash cleaning schedule to be made

boh lights fitting not proper Pms not followed to be fixed

csr counter tile broken Pms not followed to be fixed

csr counter pickup window not painted properlyPms not followed to be fixed

fresh air not functional humidity inside Kitchen exhaust to be replaced

make table top temparature 8*c ambient temp of kitchen not present Kitchen exhaust to be replaced

retarder temparature 12*c gas pressure gone down gas to be charged

freezer temparature -11*c Compressor not effective Akram to check internal parts & rectify

PRODUCT

crust doesnot meet colour standard oven fingers dead plate problem Akram to fix the dead plate & mark it

SPEED OF SERVICE
 CER ACTION PLAN MAY'06 CAMAC STREET-58%
prebussing of vacated table not done in time Lack of focus FOH Manager to take daily Sppedcheck
 CER ACTION PLAN MAY'06 CAMAC STREET-58%
STICK

Gavin
15-May
Shaon
10-May
Gavin
Immediate
Gavin
Immediate
Preeti
Immediate
Avinash
20-May
Avinash
20-May
Avinash
20-May
Avinash
20-May
Varsha
Immediate
Shaon
Immediate
Preeti
Immediate
Varsha
Immediate
Varsha
Immediate
Indra
25-May
 CER ACTION PLAN MAY'06 CAMAC STREET-58%
Gavin
15-May
Preeti
Immediate
Shaon
Immediate
Preeti
Immediate
Preeti
Immediate
Avinash
20-May
Avinash
20-May
Gavin
20-May

Gavin
Immediate
Varsha
Immediate

Shaon
Immediate

Avinash
20-May
Avinash
15-May
Avinash
 CER ACTION PLAN MAY'06 CAMAC STREET-58%
20-May
Avinash
20-May
Shaon
15-May
Gavin
20-May
Shaon
20-May
Avinash
20-May
Avinash
Immediate
Avinash
20-May
Avinash
20-May
Avinash
20-May
Avinash
25-May
Avinash
25-May
Avinash
Immediate
Avinash
25-May

Gavin
20-May
 CER ACTION PLAN MAY'06 CAMAC STREET-58%
Varsha
Immediate
 Task responsibilty Key-task Location FEED BACK timing

Night of Seven Continents

07:00pm till
Seating Plan 11:00pm
After
11:00pm@Omr12/
person

Walter ticket check/wrist band gate no 1 tkt holders

Umang ticket check/wrist band gate no 1 tkt holders

Pir ticket check/wrist band gate no 2 residents/Albahja/spnsers

Tonia ticket check/wrist band gate no 2 residents/Albahja/spnsers

Marqus ticket check/wrist band gate no 1 tkt holders

Vijay ticket check/wrist band gate no 1 tkt holders

Party start-
Announce the
party start with
MC Dj-Capital F lounge music lawns all attendees

DJ-Capital F Dinner timings 08:00pm till 11:00pm lawns all attendees

DJ-Capital F Lucky draw 10:00pm-11:30pm-00;30am,01:15am all attendees

DJ-Capital F count-down 11:55PM

Samir graphics-clock 11:55PM

Kishore stage line-up followed 7:00 pm till 02:30am

Abdullah&(All HOD's) Safety &security venue & other facilities.

Logistics type
Kamal Dance floor stage

sound stage

light stage/lawn/pathway

bar-huts (6nos) side of seat/lawns

spray paint side covers of lawn

barricading free entry samar/service path

 generator back-up to
be auto entire venue

elec..support for light

n sound agency entire venue
back up cords for
light n sound entire venue/huts
main pathway light
deco. reception till venue

round table/10
each/date leaves
sprig criss
cross/candle in
seating set-up Marqus center lawns /front of stage

chairs with covers/bow lawns

Table flower arrangement Savita

buffet-setup Mark/Marqus 3buffet-as per layout lawns

Menu on table Marqus/Mark 110 menus lawns

Table numbering Marqus 110 nos. lawns

Welcoming the guests Tonia

Safety/Security Abdullah Guests/assest entire resort

smooth flow of
entertainment /party venue/outlets

Parking Abdullah In-house out-side

walk-in inside

counter foil
Guest welcoming /tkts check Tonia/Vijay/Thanga tearing/writst bands on the enterance

Liasing with the

artists/performers Kishore Ambili/DJ/In-house stage

Share the event flow Kishore opening-till closing lawns

VIP-seating check Kishore priority seats lawns

Balloon drop Thanga/Kamal on tressing stage

Bar-cash Vijay 02 cash counters besides the bars

Guest transfer to venue Rashid Mini-bus/Buggies reception/venue

TM/MTMS briefing from before the
ops. Flow of the
event Kishore eve. lawns