Business Address Contact Us

13 Roman Street email : mmbobosi@gamil.com

Summerville Tel : 021 938 9090
Kuils River Fax : 021 938 9855
7580

B2B Contacts
Consulting : Refiloe Mothabeng (Ms)
Consulting : Mkhululi Mbobosi (Mr)

Proprietary Complement
Members : Mkhululi Mbobosi

Black Economic Empowerment Profile

100% Black owned HDI Business
1 BEE Male Member of CC

Business Activities
Activities
Location of Office : Kuils River, Cape Town

Staff Complement
Total Number of Professionals: 5
1. COMPANY DESCRIPTION
EMBO Management Services & Projects Sole Proprietor was founded in 2009 as a divisionalised
business to maximise the business opportunities that currently prevail in the economic
environment of South Africa as a result of BEE initiatives.

We efficiently handle the supply chain needs of business by delivering efficient and cost effective
Solutions, products and applications through our General Dealing Arm that secures quality
products and applications quicker, cheaper, better quality guarantee and with built in consistency
over longer periods.

Our Information Communications and Technology (ICT)

(ICT) arm sees to the generic IT needs of
organisations but places a weighted emphasis on Networking and Telecommunications as the
blue chip of this division.

The Building & Construction Division is highly specialised with a Grade 3 CIBD for projects over
and above R 2million.

We do boast of our ability and track record of doing Research work in to many facets of the
economic activities relevant to the South African environment and abstract research as may be
needful

2. OUR TARGET MARKETS

MARKETS
Our target client comprises the following prospective enterprises and businesses from different
sectors within the South African Economy

• Government Departments
• Manufacturing Industry
• Petrochemical Industry
• Mining Industry
• Construction Industry
• Education and Training Sector
• Agriculture Sector
• Transport and Logistics
• Retail Industry
• Tourism & Hospitality Industry

3. LOCATION
Our business ids located in Cape Town although our operations span the whole of South Africa
with more networks and satellite offices being made possible by virtue of the current technologies.
4. STANDARD COPRORATE POLICY
Our Business Practice is governed by policies that are so aligned to comply/confer to the
following standards in delivering impeccable service to our Clients
• Business Laws of the Republic of South Africa
• Codes of ethical conduct regulating each field of our Business operations
• Roman-Dutch Law expectation of good practice in conducting business within RSA
• Fair Competition and Practice
• Copyright Laws
• Equal Employment Opportunity
• Gearing towards an ISO 9001:2008 Quality Management System
• Quality improvement through research and Continuous Business Process Audits.
• Customer excellence
• Competitive strategies to create organizational and societal efficiencies.
• Embracing Economic Empowerment
• Affirmative redress

5. CORPORATE COMMITMENT TO SERVICE EXCELLENCE

In short we have adopted a strategy that all employees at all levels be conversant with business
strategy issues and undertake inhouse programs within 1month so that the whole firm is 6 Sigma
orientated and performance driven so as to maximize efficiency in delivering customer
satisfaction.
This we aim to achieve through our comprehensive HR Policy, Skills Development and
Learnership, In-house Training programmes, Coaching, Mentoring, Motivation and Exposure to
new skills, methods, practices and innovations in business management (such exposures shall be
facilitated by our social development policy).

6. COMMITMENT TO SOCIAL DEVELOPMENT

Our firm has a strong commitment to developing a generation of future Entrepreneurs. We aim to
recruit young and talented including disabled individuals to fill positions as mentorees

Exposure focus:
We aim to expose them to practical themes in the following practices
Supply Chain Management, Information Technology, Engineering, Marketing, Business Finance,
Construction, Business Law, Organizational Communication and Quality Management. This is our
drive to develop concrete skills from the abstract, so that we eliminate the notion that theory
belongs to the class room. We aim to expose the learners to mature and work oriented
approaches to applying their knowledge skills and abilities.
7. TYPES AND LEVEL AND SPECIALISATION OF STAFF
We boast a team of full blooded and willing staff that comprises of 5 professionals with
multidisciplinary knowledge, skills, abilities and values who possess experience from different
industry sectors. We are able to add value to our clients business by our value adding products
and services. We offer expert outsourced services.

We advertise and attract additional suitable talent from many disciplines.,

8. BUSINESS
BUSINESS OPERATIONAL METHODS AND CLIENTS RELATIONS MANAGEMENT
Our recruitment process is rigorous. We seek to assess among other things intellectual
capabilities, analytical competencies, and ability to function independently, or as a member of
a team, dependent on the situation.

We aim at excellence and consistency in service delivery standards and we emphasise marketing
orientation (focus on client needs and problems) as the driver for pursuing our goals and we
believe that listening conferring creating rapport and managing customer expectations are the
key. We engage each client in a brainstorming session in which we pour our expert knowledge
generously and make simulation models where possible, to demonstrate the business sensitivity
to changes in environmental variables. Our procedures are laid down in standard flowcharts,
project timelines and key performance benchmarks in such a way that enables us to conduct a
system/business process audit to find out where we can
• Raise the standards of quality service
• Increase the customer value add in our service
• Lower the cost of producing the service
• Increase the threshold of customer focus

We emphasize on a client focused culture in the structuring of our fact finding/spec analysis
sessions/ interviews so that we deliver to the client those solutions with the lowest preponderance
of fallibility and the highest preponderance of yielding or exceeding the predetermined results. We
always aim to visualise the clients’ business and their business related problems from the client’s
perspective. This we achieve through paying attention-to-detail as to the exact requirements of
the client.

All staff embark on an in-depth and rigorous in-house training which entails day to day pre-work
grooming on legal, consulting, ethical, and communication and business strategy issues with the
primary focus on client satisfaction. Our sessions are dominantly structured with, of course, room
for that unstructured communication in order to create rapport.

We have a strict code of conduct which is enforceable at law which takes the form of a non –
disclosure agreement, All our consultants bound by our ‘confidentiality clause’– under the
legislation regulating the Privacy of Personal Information.
9. FEE STRUCTURE AND TERMS OF PAYMENT
The fee structure and terms of payment are contained in our SLA termed Pricing Service Level
Agreements owing to the contractual nature of the content.
Our rates are highly competitive.

10.
10. INDUSTRY BEST PRACTICE
Being in the outsourced Business we recognize that we are a dynamic organization existing in an
everchanging environment that initiates these changes or is affected by such changes. Such
changes and advancements in the field affect us in that they alter, motivate and influence our
future methods and policies.

We uphold an aggressive Brand Image Policy: ‘Quality Organisation-Quality Service-Quality Clients’

and we have a very stringent Client needs Review/Assessment Protocol that we conform to.

This details the following

• Client specification
• Previous supplier Review and Analysis
• Client Financial Model Review and Analysis
• Client Business Model Review and Analysis
• Zero Error Policy on Client Service

11.
11. FAIR COMPETITION
We are committed to Principles of Fair Competitive Practice and subscribe to highest ethical
standards and as such we have adopted the Codes of Ethics of the following Professional
Bodies
The Institute of Directors (IOD)SA -for Conduct of Directors
We desire that future staff be registered with any
Professional Body so that the firm has a greater control on the ethical behaviour of its members
because we strive for excellence.
12. EQUAL EMPLOYMENT AND EMPLOYMENT EQUITY POLICIES AT EMBO
Management is currently engaged in very serious policy development in regard to the
employment of individuals with disabilities and the empowerment of all historically disadvantaged
individuals, learnerships and the empowerment of youth. Clear, concise and definitive policies are
under process of completion and implementation both within our structures and in the consulting
practices. Internal communication thereof will be in the form of a newsletter to our stakeholders is
underway and will be available for download form our website in pdf format.

13. BENEFTS OF ENGAGING EMBO MANAGEMENT SERVICES & PROJECTS AS A CONTRACTOR

Engaging a contractor for the provision of required business services and solutions is a delivery
option with many great and potentially valuable benefits to the Government and any private sector
company.
• One of which is to free management and staff resources to operate more strategically
• Increased efficiency through cost and time saving solutions
• Most importantly EMBO identifies bottlenecks in the business.
• We act as a buffer between our employees/supplier and the client, and this has many
administrative benefits and shifts liability which is especially beneficial in the case of
larger institutions
• We possess scarce skills for ad hoc access by organisations at a reasonable fee
• We deliver more effective strategies because this is our core business and our specialty
• We are an SMME business that offers customised solutions and have great flexibility
compared to Mammoth competitors that subscribe to lengthy legal and board protocol
before any small operational change can be made
• We have a combined staff experience of over 200 years
• We create a networking platform for consortium building and this yields economies of
scale in delivering low cost solutions to our clients
• In addition there are numerous other advantages.

14. GRIEAVANCE PROCEDURE

We have a very amicable grievance policy and an open door to discuss any dissatisfaction with
our service and quality. We have an elaborate Service Level Agreement based on standard
consultancy practice and Should the client not be satisfied, our Quality Management Policies
allow us to improve pending the Company Lawyers’ decision and our directors’ discretion. We
also believe in the use of an independent arbitrator where a case of dispute arises and an
amicable resolution cannot be reached and where both parties cannot reach compromise and
consensus.

15. ACCOUNTANTS
Address: Sanza Administrators
P.O. Box 32583
Braamfontein
2017
Profession: Associated General Accountants (SA)
Membership Practice No.: 652963

16. OUR INSURERS

Mutual & Federal Insurance

17. BANKERS
Our Bankers First National Bank (South Africa), Cape Town
18. OUR LOGO

Our message is clear we are ‘bright and innovative’ EMBO

19. OUR MISSION STATEMENT
‘Service Excellence’

20.
20. BUSINESS CONTACTS
PA info@embo.co.za
Mkhululi Mbobosi mkhululi.mbobosi@embo.co.za

21.
21. VISIT US AT
www.embo.co.za.